"The atmosphere of the home is very warm and the staff are very good and caring. Activities continue to improve.
I am concerned that the medical staff do not communicate and there is a 'welfare' rather than a 'solve' approach to issues. For example, my mother has a lot of ear wax with increasing deafness (which contributes to the deterioration in dementia). Despite numerous requests to get someone to syringe her ears, nothing has been done. Why the reluctance to get this sorted?
Also, her left-hand remains clenched rendering her disabled, which affects her ability to eat. No attempt has been made to massage the hand and get the fingers moving and when I last looked, Mum seemed to have a fungal nail infection. Very frustrating.
My mother needs assistance, encouragement and time to eat, which she does not get. It seems to be easier for staff to give her small portions rather than help her to eat a proper meal.
Evenings are very dull and staffing levels at weekends remain low."
carehome.co.uk rating: 4 out of 5