What our families say

Barchester - Lancaster Grange Care Home Recommended on carehome.co.uk
We score 9.6/10

34 Reviews

Barchester - Lancaster Grange Care Home Recommended on carehome.co.ukLatest Your Care Rating report

18 October 2017

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"Have always been impressed by their level of care provided to my mother and the genuine concern of the staff for her welfare. This month (July) my mother turned 100 years of age and the staff went above and beyond to ensure that the occasion was both a success and appropriately recognised. We appreciate all the extra effort shown."

John J
carehome.co.uk rating: 4.75 out of 5

"My mother received 362 days of dedicated care at this home. Her every need was tended to and because of her physical disability, she had plenty of understanding care from all the staff. I was particularly impressed at the treatment given to the whole family. We were offered meals, snacks and drinks beside the fabulous support of the staff, especially during the days before she passed on. We were encouraged to stay night and day and we were given a room with an ensuite to rest in. During her stay, mum always complimented the staff on their politeness, the chefs on the good quality and tasty meals and the laundry girls on the softness and lovely smell of her nightdresses. Not only did the staff make sure that she was happy with her care, they continually involved the family to make sure we were happy too. I have no problem in recommending this Care home to those families concerned about leaving their loved ones to be cared for by strangers."

Maggie N
carehome.co.uk rating: 4.75 out of 5

"The staff and activities staff can't do enough for my Dad. They give 110% and more. My Dad has gone from a frightened, vulnerable gentleman suffering from Vascular Dementia and Alzheimer's to a happy fun-loving man enjoying a quality of life that this cruel illness is slowly taking away from him. I can't thank the Lancaster Grange staff enough."

Mandie T
carehome.co.uk rating: 5 out of 5

"My ailing 90 year old father has just spent 10 days in respite care at Lancaster Grange care home. The quality of care received has been of the highest standard. It was his first time in a care home and the sensitivity and compassion with which all staff treated him was exemplary. Equally the management of his various physical problems was of the highest professional standards. It is an open and friendly care home in which Managers and staff are responsive to individuals. Certainly, my father's individual needs were catered for and he was treated with the utmost respect and dignity. The kindness of managers and staff was apparent throughout his stay. Since returning home he has continually been talking about his 'wonderful' experience at Lancaster Grange, ranging from the 'fantastic' day and night staff to the 'amazing' quality of food. The admission process by the deputy manager was sensitively managed and clearly helped to make my fathers stay such a success."

Terence T
carehome.co.uk rating: 4.58 out of 5

"My mum went into Lancaster Grange as a residential resident. She was far more poorly than anyone knew. Her condition rapidly deteriorated. The staff here were amazing! They called the GP / District Nurses regularly and rapidly. The treatment they gave her was well over and above that expected of "residential" care and I don't believe that she would have had more attentive care in a hospice setting. She was treated with dignity throughout. The staff were so attentive from the moment we arrived. They were also fantastic to myself and the family. They made us comfortable at all hours, made us lunches, drinks etc. The food here was top class and we were grateful of plastic jugs and cups as mum could not lift heavy objects. All the staff were excellent - the staff that we had most contact with deserve a mention for their kindness and professionalism. These individuals made a very sad time in our life easier with their support."

Joanna D
carehome.co.uk rating: 5 out of 5

"Very content here and looking forward to my rest break."

Desmond P
carehome.co.uk rating: 4.58 out of 5

"Overall I am very happy with the care my mother receives. There have been some issues over the past 11 months, but these have always been satisfactorily resolved. The staff and management are good and approachable, but I do feel a better staff/resident ratio would improve waiting times for toileting and those residents who require help with eating/drinking."

carehome.co.uk rating: 4.42 out of 5

"Excellent in almost every way. Unfortunately, under-staffed. Beds are not always made and personally, I do not like the plastic water jugs."

Carol C
carehome.co.uk rating: 4.33 out of 5

"Very Good!"

carehome.co.uk rating: 4.33 out of 5

"A house fire on the 27th of December meant I need to find a safe and comfortable place for my 94-year-old father. Lancaster Grange went out of their way to take him in, for which I will always be grateful! It is beautiful to look at and very comfortable, lots of activities if wanted. Food is 5*! On the downside, in the week my dad was there he was not offered a shower or shaved (or helped to shave) so I feel the personal care is lacking."

Julia P
carehome.co.uk rating: 3.92 out of 5

"A lovely environment with attentive carers who are also professional. It's clean, light and airy, the food is good and the activity programme and coordinators are great."

carehome.co.uk rating: 4.08 out of 5

"Mum has been in Lancaster Grange most of this year and has settled in very well, mainly due to the caring nature of all the staff. Everyone is really kind. The activities programme is outstanding. I cannot praise the activity staff enough. There is always stimulation. The food is good, if a little uninteresting to a younger palate but mum enjoys it. We would like mum to have more assistance with bathing (she is resisting this) but the staff are working on it. We would like the management to be more visible. Overall, we are very happy with the home."

carehome.co.uk rating: 4.67 out of 5

"Very good care given. Activities excellent. Always a happy atmosphere. My mum is very well looked after."

carehome.co.uk rating: 5 out of 5

"Good location, ample parking facilities. Great home with excellent care facilities. Hope that I will enjoy these facilities in the future."

carehome.co.uk rating: 4.58 out of 5

"Good care. Very enthusiastic activities organiser. Good food."

carehome.co.uk rating: 4.67 out of 5

"The atmosphere of the home is very warm and the staff are very good and caring. Activities continue to improve. I am concerned that the medical staff do not communicate and there is a 'welfare' rather than a 'solve' approach to issues. For example, my mother has a lot of ear wax with increasing deafness (which contributes to the deterioration in dementia). Despite numerous requests to get someone to syringe her ears, nothing has been done. Why the reluctance to get this sorted? Also, her left-hand remains clenched rendering her disabled, which affects her ability to eat. No attempt has been made to massage the hand and get the fingers moving and when I last looked, Mum seemed to have a fungal nail infection. Very frustrating. My mother needs assistance, encouragement and time to eat, which she does not get. It seems to be easier for staff to give her small portions rather than help her to eat a proper meal. Evenings are very dull and staffing levels at weekends remain low."

Denise S
carehome.co.uk rating: 4 out of 5

"The building and facilities are fairly new and so very good and spacious. The gardens are also a welcome facility. The attention and care varies according to the staff on duty. Some are dedicated carers who are very sympathetic to residents' needs, others seem as if they are just doing a job without considering the feelings of the resident. Much also depends on the number on duty. Often response to the resident's call is delayed, indicating a shortage of staff."

Pauline H
carehome.co.uk rating: 3.83 out of 5

"Overall the standards of care and facilities are excellent but communication with families is considered poor."

Carol R
carehome.co.uk rating: 4.5 out of 5

"My mum has settled really well at Lancaster Grange Care Home. Her opinions are sought and acted upon at the resident's meetings. She receives excellent personal care and is always treated with dignity and respect. The home is immaculate, the staff caring, friendly and welcoming. They offer a wide variety of daily activities, entertainment and trips out and families are actively encouraged to participate."

Linda P
carehome.co.uk rating: 4.92 out of 5

"It is always a pleasure to visit and to be well received by the staff on duty. I am happy to introduce friends /others to Lancaster Grange, our Methodist Church visitors are very impressed with the facilities. Keep up the excellent standards. we wish you every blessing in all your caring."

John B H
carehome.co.uk rating: 4.58 out of 5

"Lancaster Grange is a modern, warm, spotlessly clean and well run Care Home. Visitors as well as the residents are made to feel welcome and are encouraged to take part in all the day to day activities. The care staff are considerate and extremely friendly and take time to get to know and listen to the resident's concerns. The most amazing thing that I have noticed is that the staff, from top to bottom, appear to have no issues with each other and get on very well indeed."

Margaret N
carehome.co.uk rating: 4.92 out of 5

"My mum is very happy here and is extremely well looked after. The staff are all kind and caring. Mum is sometimes up late but she is always looked after and given her breakfast. My only concern is sometimes at weekends no one answers the telephone when I ring to see how Mum is."

Daryll D
carehome.co.uk rating: 5 out of 5

"My mother was a resident in Lancaster Grange Care Home from November 2015 until she died in December 2016. In our experience, the care staff were excellent and tried their hardest to meet the challenging needs of residents with dementia and health care needs. They were lovely with mum, and we were especially impressed with end of life management. All the staff involved made every effort to ensure that she was comfortable, pain-free, and attended at all times. We were also very appreciative of the kindness extended to the family during this very difficult time. The environment at Lancaster Grange is very good. Always clean and always a friendly welcome from the receptionists, management and all tiers of staff."

Marie P
carehome.co.uk rating: 3.92 out of 5

"The home is like a 5-star hotel! The staff were excellent and my mother in law was treated with dignity, nothing was too much trouble. Cleanliness excellent. Food and drink also top class. The facilities ie hairdresser, podiatry and activities daily were a real bonus. The rooms were of a high class also. Cannot fault anything. Also, must mention what a great management team they have. A huge thank you to all concerned."

Dorraine I
carehome.co.uk rating: 5 out of 5

"On having to place our elderly parent into a home, we were pleasantly surprised at the homely feeling you get when you walk in. She had taken to living here better than we first thought as she was not willing to be put in any home at all. After being here only a short time we can see a difference in her. She has not asked to come home once."

carehome.co.uk rating: 4.33 out of 5

"This is the second time my mother-in-law has been to Lancaster Grange Care Home for respite care. The staff are all very hard working nothing is too much trouble, they are all polite, friendly and always around to help, they have excellent facilities for all. Food is amazing and well presented. It is run very well, it is like my mother-in-law is staying in a hotel, fantastic rooms."

carehome.co.uk rating: 5 out of 5

"Mum has only been in the home a short time. She has been made very welcome. The staff have made a wonderful effort to include her."

Daryll D
carehome.co.uk rating: 4.82 out of 5

"A beautiful home with a very warm and welcoming staff."

carehome.co.uk rating: 4.92 out of 5

"I am always impressed when I go to visit my dad - the staff are extremely friendly and kind and seem to have a genuine relationship and affection for him. A few members of staff go out of their way, in my opinion, to find out more about my dad to then have stimulating conversations etc with him. It's a lovely, comfortable friendly environment."

Francesca D
carehome.co.uk rating: 4.67 out of 5

"Everyone is extremely friendly and helpful. Nothing is too much trouble. Mum came with reservations but is thoroughly enjoying her time here. Activities are well organised and everyone who wants to be is included but without pressure to do so. All facilities are clean and well looked after."

carehome.co.uk rating: 5 out of 5

"Clean, friendly and a nice experience. Dining room well set out and good food. Staff are caring and always have time. Would recommend."

David B
carehome.co.uk rating: 5 out of 5

"It took my father a while to get used to being in this home, but I can honestly say once he had settled in he was treated very well. The staff are very good and although my father never wanted to go into a home, once he had been there for a while he never wanted to go home again. The looked after him from leaving hospital until he passed away, and although there are a few small things I complained about whilst he was there, I know now that he was in the best place for him and his condition. I would definitely recommend Lancaster Grange, initially it seems expensive, but when you compare with what else is available and the level of care they offer and they excellent care staff they have then I think there is nowhere better in the area."

Jackie R
carehome.co.uk rating: 4.17 out of 5

"I love this care home. The new manager has really brought life to the home over the past couple of months. She visits my sister on a daily basis if not more. Her door is open and very approachable and supportive to us as a family. You can tell she is caring and passionate and nothing is too much trouble for her and we know it must be busy running a care home. The staff seem a lot more happy so we are happy. The home is immaculate. It's like a five star hotel. There is a mini bus at the home and they go out regularly. The cafe area downstairs is homely where people get together for various things-chat, exercise class, crafts and so on."

carehome.co.uk rating: 5 out of 5

"This is an outstanding care home. The care home manager and all her team work so hard to make life as good as it can be for my friend and all the residents around. The manager is there long hours sometimes and always visits the residents. The gardens are divine and the walk around the outside is lovely and it's even safe. The home is welcoming and as soon as you step in you can feel the warmth and welcome. It's sad when you hear people moan sometimes about things in life but these residents are so well cared for and good amounts of staff are around 7 days a week. I have had the experience of other care settings but this is the best around this area for sure. Highly recommended and has en-suite shower rooms. There are activities and even when my friend didn't want to attend the crowds, they got a one to one provision from care people or activities. Also the manager is visible and think it's fabulous that's she will help where needed and is many times out in the areas of living."

Jenny S
carehome.co.uk rating: 5 out of 5

"Fantastic would highly recommend all the staff are brilliant always willing to help always very polite, rooms are brilliant size, food fantastic, all the residents are really friendly. Chef always willing to cater for you if you don't want what's on the menu."

Daniel H
carehome.co.uk rating: 4.92 out of 5

"My husband came here for respite care after an accident left him in a wheelchair and unable to come back to our home until adaptations had been done. He had a great time at Lancaster Grange and was looked after so well. In fact I don't think he really wanted to come home! The place is beautiful and the food is lovely but what stood out for us is the staff. Always smiling and very welcoming. I saw the way they were with the elderly residents when they don't realise your watching and they have so much love and compassion for everyone. It's like one big family. Thank you for looking after us all the past two months. We will miss you! Xxx"

carehome.co.uk rating: 5 out of 5

"Am a resident in this care home. This company has care homes all over. The manager helped me get to my grandson's wedding in Ipswich and organised for me to have this special day by organising for me to go to another Barchester home for a few days. I travelled in the minibus with a driver and carer and they collected me for returning also. This day was so special to me but they sorted it for me and I had an amazing time. If I had missed this day I would have been very sad but they made it happen and it was a smooth and stress free time."

carehome.co.uk rating: 4.92 out of 5

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