Reviews for Lancaster Grange Care Home

My father spent the last 15 months of his life at Lancaster Grange. He had a large, airy room with excellent facilities and a lovely view over the gardens. He could have many of his favourite pictures and items from home around him. He was made welcome from the start and settled in remarkably quickly. He greatly appreciated the fact that his privacy and his wishes were respected at all times. There are numerous activities to choose from and Charlotte, the activities coordinator, and her team are fantastic at setting up new activities tailored to resident's needs.
I have shared numerous meals with Dad at Lancaster Grange and have been most impressed by the standard and variety of the food.
I have been constantly amazed by the kindness and devotion shown by the care staff, the housekeeping, hospitality and admin teams. I felt part of the Lancaster Grange family. Thank you.

My Grandfather came to stay at Lancaster Grange for an 8 week respite after a hip operation. The care that he received in that time was outstanding. His dignity was always respected and his requests were always met in the most professional manner. Lancaster Grange is a beautiful care Home and is kept that way in terms of cleanliness and overall presentation. We loved the fact that we could go in to join my Grandfather for lunch where the food was always amazing and we were treated so nicely. His bedroom had a lovely outlook of the garden and he enjoyed spending his time in there, getting some much needed rest. I have no qualms in recommending Lancaster Grange in the highest regard - the Home served my Grandfather well and we were privileged to be a part of the Barchester family.

"Immediately felt at home & relaxed. Warm welcome by staff in all roles The room was homely & immaculate. The veggie food was good & constantly offered drinks. Help was there when needed Wouldn't hesitate to go back"

K S
carehome.co.uk rating: 4.73 out of 5

"My dad had 2 weeks respite care after my mum was admitted to hospital. This was his 2nd placement in Lancaster Grange. Once again I found the care given to my dad was very good. Many of the staff recognised my dad and their attitude towards him was professional, warm and friendly. During my visits I found all levels of staff to be approachable and informative. I would have no hesitation in requesting more regular respite placements for my dad in Lancaster Grange with a view to full time care in the future if and when needed. Thank you all."

Janet R
carehome.co.uk rating: 5.00 out of 5

"Our mum was only in Lancaster Grange for a short time for end of life care. The team here are absolutely amazing. The care and compassion given not only to our mum, but to all our family when visiting was incredible. We are so pleased she came to stay here. We were with mum right until the end, nothing was too much trouble. The home is very well maintained with beautiful gardens. I would not hesitate to recommend Lancaster Grange to anyone looking for a care home for a loved one."

Sarah S
carehome.co.uk rating: 5.00 out of 5

"Since her arrival at Lancaster Grange my aunt has gained in strength, seems to be eating well and has a good relationship with the staff. I am satisfied that she is receiving good care."

David W
carehome.co.uk rating: 4.42 out of 5

"As before, my wife has been a resident of Lancaster Grange Care Home. After treatment has been consistently of the highest standard. The staff all seem to be caring and act in a consistant way, recording every face to face encounter with my wife and recording their experience on digital handsets. The room is always tidy and the beds and linens clean. I am kept really informed of my wife's condition, by face to face encounter on telephone by both senior dementia staff and doctors. The whole experience from entering the home to leaving leaves me totally satisfied that my wife is in the best possible place."

George S
carehome.co.uk rating: 4.92 out of 5

"I am constantly amazing + delighted with the care patience and dedication the staff give give to my mother. She is well looked after + quite obviously loved. I could ask for no more."

L L
carehome.co.uk rating: 4.58 out of 5

"I had extremely good help and care today today, 15th March, above and beyond, from 2 staff members in particular dealing with me in what was a unusual situation for me, they were kind and professional in what could have been stressful for me. I have thanked them personally but wished to pass on my experience."

Mary C
carehome.co.uk rating: 5.00 out of 5

"My aunt was in Lancaster Grange for only 4 weeks before she sadly passed away. I cannot praise all the staff enough for their care of my aunt. They were all very helpful & couldn't do enough for her to keep her comfortable during her short stay. We were kept informed all the time as to what was happening. I would not hesitate to recommend Lancaster Grange to anyone"

Janet A
carehome.co.uk rating: 5.00 out of 5

"My wife has been a resident of Lancaster Care Home for 2 years. During this period I have been more than pleased with all aspects of my wife's care. The staff from the manager downwards have always displayed a professional attitude, caring support and total friendliness. I have always been informed of my wife's concerns and been involved in all decision making processes. They have been extremely helpful on occasions when I have felt confused by what has been said about outside agencies (i.e. social services). You should be proud of Lancaster Grange."

George S
carehome.co.uk rating: 4.92 out of 5

"Moving Mum to residential care was a huge decision. Lancaster Grange stood out immediately in terms of attitude, ease of planning and listening to our needs. Mum, in spite of her devastation admitting she could no longer cope on her own and leaving her beloved home, has settled in beautifully. After 10 months, she feels Lancaster Grange is her home. The staff feel like family. There is a wonderful sense of community. As her family, I feel as much a part of Lancaster Grange as the residents and staff alike. Obviously, I'd like Mum to be living independently but Lancaster Grange comes a very close second."

Helen H
carehome.co.uk rating: 4.75 out of 5

"The staff are doing a fabulous job during this difficult time of lockdown. We regularly follow the postings on FaceBook of all the activities they are doing and they are keeping the residents busy and occupied. The visiting suite is a great idea and works very well. We have used it a few times and it is an invaluable lifeline for safely seeing our relative."

Hayley P
carehome.co.uk rating: 5.00 out of 5

"This review relates to every visit we had here at Lancaster Grange. Mum is always happy and contented, she's always dressed well, hair and nails done. These things are very important to mum. Always a warm welcome by all the staff, food is good and varied. The activities are varied and tailored to residents capabilities and likes. When we were allowed in the home to visit we were able to join in fantastic, to sum up. I could write so much more."

K C
carehome.co.uk rating: 4.83 out of 5

"Dad was moved to Lancaster Grange when his previous home closed its nursing unit. We were initially apprehensive about how Dad would settle, as we were unable to visit in person due to Covid. However, our minds were soon put at rest. The staff are wonderful and Dad came out of his shell very quickly. He is thriving at Lancaster Grange, and we couldn't be happier about his move."

Joanna M
carehome.co.uk rating: 4.75 out of 5

"My Nan is looked after well and I know that everyone in the home is her second family. Nan always seems happy and being at Lancaster Grange has brought the best out in her."

Emma B
carehome.co.uk rating: 4.91 out of 5

"Staff and carers are always very helpful and pleasant. They appear to genuinely care for the residents and nothing is too much trouble. All are very friendly and cheerful."

Tammy O
carehome.co.uk rating: 5.00 out of 5

"I always come away after a visit knowing Mum is cared for. The staff are always polite and very friendly."

Sandie C
carehome.co.uk rating: 5.00 out of 5

"The care home and staff are always extremely friendly, helpful and very professional in all that they do and go above and beyond their duties of care. The activities and outings are always very well organised."

Steven L
carehome.co.uk rating: 5.00 out of 5

"Very good."

G S
carehome.co.uk rating: 5.00 out of 5

"Lancaster Grange is an exceptional care home where I took a week's respite care - it is an absolutely friendly atmosphere. Staff are extremely friendly."

J H
carehome.co.uk rating: 4.67 out of 5

"We were initially reluctant as a family to move my grandma from the house she has lived in for all her adult life, but we are now so pleased we chose to make the move to Barchester Lancaster Grange Care Home. It is so reassuring to know that she is safe, cared for and understood - the staff have been absolutely fantastic since she moved in. It is so lovely seeing Grandma join in with the activities on the Facebook feed and has given us a feel of her day to day life there despite lockdown restrictions. Shortly after moving in, it was her 90th birthday and the staff made such an effort to make the most of her day, including hiring a singer in the garden and hosting a party as well as ensuring as many of her family could visit her as possible, all whilst abiding by the covid restrictions to ensure her safety. I cannot praise the staff enough for their caring actions - it is an incredible relief for my parents and the rest of the family to know that she is being so well cared for and is happy and safe."

Kim H
carehome.co.uk rating: 5.00 out of 5

"This is a lovely home, nicely furnished and very caring staff. The food is excellent. They look after my dad very well. It's more like a 5-star hotel than a care home."

I H
carehome.co.uk rating: 5.00 out of 5

"Excellent facilities and very caring staff make this a happy place to reside. The entertainment staff are amazing and make a great effort to encourage participation in communal activities."

J M
carehome.co.uk rating: 4.58 out of 5

"Friendly, good level of care. Very clean. All is very good."

M S
carehome.co.uk rating: 4.58 out of 5

"Living in faw away, I don't get to visit grandma as much as I would like too but the care homes facebook page provides me with a valuable connection. It enables myself and my children to see what grandma is doing and how happy and well she looks. Thank you."

K P
carehome.co.uk rating: 5.00 out of 5

"My overall experience of Lancaster Grange is excellent. I worked in a care home for 15 years, so know what is expected from the care given to residents and the home itself. Lancaster Grange exceeds in every way. The staff are excellent not only to the residents but also to the families, nothing is too much trouble. They all seem to go over and above. The home is kept beautiful."

B H
carehome.co.uk rating: 5.00 out of 5

"I have been hugely grateful for the care and compassion shown to my father and his three daughters by all the staff at Lancaster Grange during the weeks he has been a resident there. They have been very proactive and reactive in identifying and providing the support my father has needed. Each and every staff member has been an example for your company."

J M
carehome.co.uk rating: 5.00 out of 5

"Very pleased with my mum's care. The staff are friendly and professional. I am confident that my mum is safe and well cared for. Thank you."

W W
carehome.co.uk rating: 5.00 out of 5

"We are so happy that mum is a resident in Lancaster Grange. The standards of care and respect are excellent. Mum feels safe and well cared for. We are impressed with the attention to detail and the attention to mum's interests and preferences. All the staff are professional and welcoming. Mum especially loves the soup!"

J E
carehome.co.uk rating: 5.00 out of 5

"Mum is very happy here. Loves all the staff joins in the abundance of activities. Could not want for more."

K M
carehome.co.uk rating: 4.64 out of 5

"The team are extremely kind and patient. My mother particularly enjoys the activities and the trips out with other residents. Not enough staff in resulting in 6 am shower - too early! Value for money is low. Expensive meat is not cooked so as to tender for old people, often warm. The room needs to have better insulation/draft around the door and window."

C T
carehome.co.uk rating: 3.67 out of 5

"Mum is very well cared for. She is made to feel special and part of the Lancaster Grange family. As relatives, we are made to feel part of the family too. They are a great team throughout the home."

S P
carehome.co.uk rating: 4.75 out of 5

"I like staying here at Lancaster Grange."

K C
carehome.co.uk rating: 5.00 out of 5

"I am extremely happy in the care home. Everyone is very kind to the staff. Regarding the food, I find no problem with anything so far."

J L
carehome.co.uk rating: 5.00 out of 5

"Very comfortable staff are caring and helpful."

B D
carehome.co.uk rating: 4.75 out of 5

"I am extremely pleased with all the care staff at the home. This group includes not only the direct care staff but all staff including reception, meet and greet and in particular the staff that organise activities and functions. Throughout this difficult period, they have succeeded in managing to keep the residents occupied and entertained, no mean feat. All the staff have my grateful thanks for their help and pleasant demeanour."

James M
carehome.co.uk rating: 5.00 out of 5

"The care and concern the staff demonstrate are excellent. Recently, when having video calls with Mum, the experience is greatly helped by the interaction of the care staff. The home has always appeared super clean and well maintained. I would definitely recommend."

C P
carehome.co.uk rating: 5.00 out of 5

"Very happy with the care provided for my mother by the excellent team based in Newark. Since she moved to the home last year, the team have supported us in seeing my mother as much as possible in difficult times. We are extremely grateful. She is well looked after and well-fed and seems very comfortable and content. She also enjoys joining in or simply just watching the activities and of course, singing! Many thanks as always."

Michael N
carehome.co.uk rating: 5.00 out of 5

"Grandma is really happy here, well done to all the staff at Lancaster Grange."

L B
carehome.co.uk rating: 4.75 out of 5

"From the initial visit to Lancaster Grange Care Home, everyone was very helpful and supportive. My mother needed respite care after a spell in the hospital and the care and support she received have enabled her full recovery, she is now able to return to her own home. She is now confident she can manage with support from self. The staff have been wonderful and the range of activities available enable residents to mix together and have some fun. Would highly recommend Lancaster Grange Care Home."

Susan H
carehome.co.uk rating: 5.00 out of 5

"Having now been a resident for three years and five months, I have to say the high standards have always been in evidence. What more can I say? I couldn't wish for more."

Pat K
carehome.co.uk rating: 5.00 out of 5

"My mother has been a resident of Lancaster Grange in the Memory Lane community since January 2023. She continues to receive excellent care and enjoys the activities as much as her dementia permits. Staff are constantly patient, kind, and caring and Mum is settled and happy in the home."

Fiona B
carehome.co.uk rating: 5.00 out of 5

"I found Lancaster Grange Care Home excellent in all I could have wished for, care, food, cleanliness and kind and efficient staff. The manager is helpful to staff and patients. The activities are outstanding and amusing. Hairdressing is very accommodating. Housekeeping and maintenance, are perfect."

Jean W
carehome.co.uk rating: 5.00 out of 5

"Barchester Lancaster Grange Care Home is a good care home. It is light, airy and cheerful. The staff are great, very hardworking and caring and the food is good too!"

V L
carehome.co.uk rating: 4.17 out of 5

"Well satisfied with a caring community."

A G
carehome.co.uk rating: 4.67 out of 5

"Excellent care home for my mum. Wonderful friendly and caring staff. Great activities and variety of entertainment. Good food, clean rooms and lovely room overlooking pretty gardens. It is reassuring to know that my mum is in good hands and being looked after so well. Thank you."

Amanda B
carehome.co.uk rating: 5.00 out of 5