Reviews for Lancaster Grange Care Home

"Keith had a very good of respite and was included in everything. He enjoyed the food, activities and all the staff were very kind."

"My family has had an association with Lancaster Grange for 18 months, and I cannot speak highly enough of the care and support provided. Most recently, my mother has been living in the dementia community, and it has been reassuring to see how kind, patient and attentive the staff are with her every day. The team genuinely care about the residents as individuals and work hard to create a warm, safe and engaging environment. Before my father's passing, he received excellent nursing care at Lancaster Grange. During what was a very difficult time for our family, the staff showed immense professionalism, compassion and dignity, ensuring he was comfortable and well cared for. We will always be grateful for the support they provided to both him and our family. One of the things that particularly stands out is the wide range of activities on offer. There is always something happening, whether it's entertainment, crafts, social events or opportunities for residents to stay active and involved."

"The care that mum recieves is superb, however, there are times when no carers are available (waited 70 minutes) and Mum has had to urinate in her bed. Also, time critical medication has been administered up to 80 minutes late, on at least two occasions this month."

EMA Patient Transport were at this lovely care home recently, where we picked up an outgoing resident, using our care and nursing home transport services. As are all Barchester care homes that we visit, this place is very high quality, superb facilities with brilliant staff.

"Immediately felt at home & relaxed. Warm welcome by staff in all roles The room was homely & immaculate. The veggie food was good & constantly offered drinks. Help was there when needed Wouldn't hesitate to go back"

"My dad had 2 weeks respite care after my mum was admitted to hospital. This was his 2nd placement in Lancaster Grange. Once again I found the care given to my dad was very good. Many of the staff recognised my dad and their attitude towards him was professional, warm and friendly. During my visits I found all levels of staff to be approachable and informative. I would have no hesitation in requesting more regular respite placements for my dad in Lancaster Grange with a view to full time care in the future if and when needed. Thank you all."

"Our mum was only in Lancaster Grange for a short time for end of life care. The team here are absolutely amazing. The care and compassion given not only to our mum, but to all our family when visiting was incredible. We are so pleased she came to stay here. We were with mum right until the end, nothing was too much trouble. The home is very well maintained with beautiful gardens. I would not hesitate to recommend Lancaster Grange to anyone looking for a care home for a loved one."

"Since her arrival at Lancaster Grange my aunt has gained in strength, seems to be eating well and has a good relationship with the staff. I am satisfied that she is receiving good care."

"As before, my wife has been a resident of Lancaster Grange Care Home. After treatment has been consistently of the highest standard. The staff all seem to be caring and act in a consistant way, recording every face to face encounter with my wife and recording their experience on digital handsets. The room is always tidy and the beds and linens clean. I am kept really informed of my wife's condition, by face to face encounter on telephone by both senior dementia staff and doctors. The whole experience from entering the home to leaving leaves me totally satisfied that my wife is in the best possible place."

"I am constantly amazing + delighted with the care patience and dedication the staff give give to my mother. She is well looked after + quite obviously loved. I could ask for no more."

Amazing caring staff! A very clean home with a very friendly atmosphere.

"I had extremely good help and care today today, 15th March, above and beyond, from 2 staff members in particular dealing with me in what was a unusual situation for me, they were kind and professional in what could have been stressful for me. I have thanked them personally but wished to pass on my experience."

"My aunt was in Lancaster Grange for only 4 weeks before she sadly passed away. I cannot praise all the staff enough for their care of my aunt. They were all very helpful & couldn't do enough for her to keep her comfortable during her short stay. We were kept informed all the time as to what was happening. I would not hesitate to recommend Lancaster Grange to anyone"

"Moving Mum to residential care was a huge decision. Lancaster Grange stood out immediately in terms of attitude, ease of planning and listening to our needs. Mum, in spite of her devastation admitting she could no longer cope on her own and leaving her beloved home, has settled in beautifully. After 10 months, she feels Lancaster Grange is her home. The staff feel like family. There is a wonderful sense of community. As her family, I feel as much a part of Lancaster Grange as the residents and staff alike. Obviously, I'd like Mum to be living independently but Lancaster Grange comes a very close second."

Very good service by the dedicated team

"I would like to make a special mention to certain members of staff, they have gone way above expectations, being particularly helpful and reassuring. All the staff are very good and helpful. Thank you."

"Very friendly caring home. Nothing is too much bother. Residents have entertainment every day."