Meet the Lancaster Grange Care Home team

From nurses and carers to chefs and housekeepers, staff in our home are here to deliver high quality care and services to those we support. Check below to meet some of the friendly faces you are likely to see when visiting our home:

Sarah Noutch

General Manager

Hello, I am Sarah Noutch, the General Manager at Lancaster Grange. Welcome to our website!

I am a Registered Nurse with 20 years’ experience. I began my career in the NHS working in the medical division. I came to Lancaster Grange having worked at Barchester’s Edingley Lodge care home as General Manager.

I am passionate about delivering good quality, personalised care. This is reflected within the fantastic team we have here at Lancaster. I am always available for a coffee and a chat, and welcome you to meet our care team and view our home.

Debbie Burns

Acting Deputy Manager

Hello, I am Debbie Burns, the acting Deputy Manager at Lancaster Grange.

I am a registered nurse with 40 years’ experience, starting with the NHS working in care for the elderly, acute medicine, the National Blood Service and NHS community nursing. I came to Lancaster Grange having worked at Barchester Edingley Lodge as a senior nurse.

I have joined a great team at Lancaster Grange, where our greatest desire is to deliver quality person centred care to each resident

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Tonya Cairns

Tonya Cairns

Senior Nurse

I studied at Nottingham University School of Nursing, where I graduated in January 2012. My first placement was at Queens Medical Centre in Nottingham, where I stayed for two years & gained some great experience. I then took a position in a care home as an RGN and, in 2015, I started at Lancaster Grange. In 2017, I was promoted to Senior RGN. I love my job and enjoy being part of a great team. 

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Charlotte Thompson

Senior Activities Coordinator

We would like to introduce to you our Head of Activities department Charlotte Thompson.  Charlotte has worked at Lancaster Grange for just over 8 years now and prides herself on delivering a person centred approach, valuing equality, diversity & offering tailored activities.

Charlotte is pleased to be welcoming families and volunteers back into the home.  Charlotte is a senior activities coordinator and enjoys supporting other homes in our region as part of her job role.

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Nick Allen

Maintenance Manager

I have worked at Lancaster Grange since we opened in September 2013. I started here as a Maintenance Assistant and was promoted to Maintenance Manager after two years. I really love my job and I’m lucky to be working with such a great team. 

Nikki Hade

Head of Housekeeping

Nikki has been a housekeeper for three years and a head housekeeper for two. She joined the team in June 2013, so has seen the home completed, playing a significant part in the ‘fit out’ and preparations for our VIP opening. Nikki has elevated her department to a centre of excellence, training new housekeeping recruits for our region in Barchester. Her lovely family join in many of our social events as part of the Lancaster Grange family, which consists of residents, relatives and staff with their own families. Nikki has unbelievably just become a grandmother for the 4th time!

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Paul McCormack

Head Chef

We would like to Welcome our new Head Chef Paul McCormack to Lancaster Grange Care Home. Paul has been a Chef for 28 years, and started his career in the Territorial Army. 

Paul has worked in the hospitality industry from hotels to 10 years at Belvoir Castle & 10 years at the National Trust. Paul is passionate about food and is eager to expand food here at Lancaster Grange. 

Our residents certainly enjoy the selection of homemade pastries every morning at our cafe, ranging from homemade sausage rolls to raspberry and white chocolate Danish swirls

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Life at our homes booklet

Read our brochure 'Providing great quality care and wellbeing' for more information on how we're here to help you and your loved one.
Read brochure

Food & Nutrition

Food and nutrition

We offer a constantly evolving menu that caters to the tastes and dietary requirements of those we support.

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Activities & Events


Our activities programme is planned with individual tastes in mind, and residents always have the opportunity to try new and exciting things.

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Care & Facilities

Care and facilities

Our facilities are designed to the highest standards and the care we provide is delivered by passionate and highly-trained professionals.

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What happens now?

Are you ready to discuss your individual care requirements? Pick up the phone and talk to us, book a visit to our care home or come and take a look around our facilities.

Care enquiries

New care enquiry phone lines are open 8am - 8pm

01636 880 773

All other calls

01636 594 300

Our fees and contract

We want to be as transparent as possible about how we charge for the different services we provide as well as what’s included in our contract. Please click the links below to find out more about our fees and contract.

Useful downloads

Here to help you make the right decision about your care requirements.

Care Home and Company Awards