What our families say

We score 9.6/10

22 Reviews

Requires improvement

03 June 2017

View the reportView our response

"We are very happy with the care my mother receives at Kingfisher Lodge and she feels very safe and well cared for. She has been very unwell these past two days and the staff could not do enough for her. She loves them all and they are very loving towards her too."

Cherry C
carehome.co.uk rating: 4.67 out of 5

"I am very pleased with staff. They look after my relative very well. He loves his food and he likes all the food and they cook him tea as well."

Gillian P
carehome.co.uk rating: 5 out of 5

"Dad was at Kingfisher for about 3 weeks only and he was in for end of life care. The staff from cooks to cleaners up to senior manager were brilliant. All friendly and always available when help was needed. Emphatic at all time, supportive also at all times. I could not say thank you enough. I will always recommend Kingfisher and already have. Thank you, Kingfisher."

Philip L
carehome.co.uk rating: 4.75 out of 5

"Kingfisher Lodge is an excellent nursing home. The staff are amazing so too are the managers. Nothing is too much trouble. I would like to thank each and every member of staff for showing my dad the utmost respect and dignity during his last few weeks. Thank you."

A L
carehome.co.uk rating: 5 out of 5

"I have found the staff and management courteous and kind. They care about the residents and do their best to make them comfortable."

John Y
carehome.co.uk rating: 3.83 out of 5

"Pleasant, welcoming, friendly environment. Activities have become more varied of late and greatly enjoyed by my father. Better rapport between my father and staff."

P L
carehome.co.uk rating: 4.5 out of 5

"So pleased my husband could go back to Kingfisher Lodge for respite care. All the staff are very friendly and go the extra mile to make the patient feel welcome and cared for. Each person is treated as an individual and personal choice is catered for be it bed rest or a food choice."

I Y
carehome.co.uk rating: 4.91 out of 5

"Kingfisher Lodge is a beautiful place to live - the resident's rooms are very well maintained and the views over the Avon Valley are stunning. This does give my mother a real sense of joy - she has one of the best views in the house!! Her carers are kind and considerate and do go out of their way to make her feel 'at home'."

Julia N
carehome.co.uk rating: 4.5 out of 5

"Kingfisher Lodge went through a very serious decline over 2-3 years, however in the past 10 months there has been a good and markedly high improvement in all areas in staffing, care, attitude etc. The atmosphere is very good with happy staff."

W H
carehome.co.uk rating: 4.25 out of 5

"The home is clean, warm and residents are well fed. The premises are in excellent condition. Staff are caring and pleasant but still need to pay attention to details."

Richard C
carehome.co.uk rating: 3.92 out of 5

"My brother moved to Kingfisher Lodge 11 months ago, after viewing several homes he chose Kingfisher. We liked the way it was being run and the way the staff look after the residents, as nothing is too much trouble for them. We are kept well informed of any problems that might occur and they are dealt with straight away. I think the staff of all the various departments work extremely hard to ensure the residents are well cared for, this shows in the well being of my brother. I have never seen a member of staff without a smile on their face, excellent 10/10."

Colin B
carehome.co.uk rating: 5 out of 5

"My mother moved to Kingfisher Lodge in August 2016 and the Care Home received an Unsatisfactory report from CQC the following month. I am glad to say that things have significantly improved since that time, and this has been substantiated by a further CQC inspection carried out in Spring 17 and published in June. Barchester responded to the initial report by bringing in a new Management Team and overhauling operating procedures and reviewing staff and resident relations. I am most especially pleased to see that there is much evidence of increased openness, respect and trust between residents and all staff - including domestic, nursing, care and management. And laughter, fun and music. I am also very pleased that the new Robin unit has been established - within the Lark Memory floor; this has brought together around a dozen of the more able and engaged residents along with a smaller body of care staff, which I believe is more stimulating and interesting for all involved."

Kingsley D
carehome.co.uk rating: 4.25 out of 5

"Seems to have improved significantly since the introduction of the new management. Many visible improvements within the home. Great staff who show real empathy. It's good to see new activities introduced to and mental stimulation for the residents."

David W
carehome.co.uk rating: 4.58 out of 5

"All the staff here are excellent. Nothing is too much for them, which has made my stay here very nice and homely."

Mary U
carehome.co.uk rating: 4.42 out of 5

"I am very happy with my mum's care in Kingfisher Lodge, she is well looked after, the carers are very caring with her. I have no doubts when I am not there."

J W
carehome.co.uk rating: 4.08 out of 5

"My husband has been in this home for 4 years and 8 months. There have been so many changes during this time. Not to mention 10 managers. The residents need stability. It would be nice to have the same carers each day as people with dementia need to see familiar faces. His care is good, any issues I deal with them."

Linda L
carehome.co.uk rating: 3.75 out of 5

"My mother has been a resident at Barchester Kingfisher Lodge for nearly 3 years. On arrival, she was made to feel very welcome and every effort was taken to settle her in and make her feel at home. The staff were friendly and helpful, treated with respect at all times. She especially enjoyed the musical activities -visiting singers etc- and music workshops. She also loved the visits from the donkeys, birds of prey and exotic animals! Over the last couple of weeks, before she died, she was treated with exceptional care and dignity and I and the rest of the family were well looked after too."

L K
carehome.co.uk rating: 3.75 out of 5

"The care staff and nurses have been excellent. I like the food and usually clean my plate. I enjoy my room and have a good view of the garden and the hills beyond."

E Y
carehome.co.uk rating: 4.83 out of 5

I feel comfortable and happy in my home at Kingfisher Lodge and it suits my needs very well. I enjoy the food and have no complaints. We have lovely views and I like watching the birds, which I appreciate now that I am older.

You only have to ask for anything and it's done straight away. Staff and residents are friendly and everyone chats to you. It’s a delightful place to be in and I would highly recommend it to anyone. Relatives don’t look anxious when they leave, which shows confidence in the home. Menu- marvellous! Choice- Marvellous! One contented group of people…including the staff!

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