Reviews for Kernow House Care Home

My lovely Mum has been a resident in Kernow House for the past 5 years with dementia. She had 24 hour nursing care & my prayers were answered when she became a resident in August 2020. She was peaceful & content, calling the staff "her girls"! Mum was "peacefully & painlessly promoted home" into the arms of Jesus on Nov 3 2025. I can honestly say that I don't have enough words to thank & praise the staff on Millaton Unit enough for the amazing care, genuine love, respect, compassion, kindness, thoughtfulness & support they showed Mum (& us) in the 5 years & during the last 3 weeks. Mum was treated like family, which has helped us immensely in our loss & healing. The lovely welcoming smiles from the receptionists when we arrive, the support, contact & the genuine care from EVERY member of the staff & management has been OUTSTANDING & always accessableNothing has been too much trouble for them. Thank you, for making my Mums final years, peaceful, content, safe & loved.

"It is always a sad ,and potentially scary ,scenario when a loved one needs the special attention of a nursing/care home. With that being said , I can honestly think of no better place for our dear friend to be . Kernow is beautifully appointed and offers ,not only the inherent skills of each and every nurse, but constant attention, comfort and dignity. We were able to decorate her room to make it feel more familiar , our friend visited often with Sophie, the Golden Retriever and we were able to join her in the dining room. I really can't find adequate words with which to thank everyone ; from the smiling young woman at reception, to Jackie the O.T manager, Jo who first sat with us on the first fact-finding visit and then on to each and every nurse involved in our friend's care. What really impresses me , apart from my praises above, is the genuine care and consideration shown to family and friends , all of whom are processing their own fears and anxieties. Thank you . Thank you !!"

"A huge thank you to the staff led by unit lead, for smooth admission from hospital for my mum's partner. Such a warm welcome with care and compassion. As a family what has been a tough journey it is such a pleasure to see him settled, engaging with others and an open bright space to roam. To be able to visit and also for the dog to be part of an amazing community accommodating each individuals care needs and to feel at home. Thank you and I am already looking forward to my next visit."

"The level of care which my dad is receiving is 2nd to none. The staff are lovely and there are many activities on offer eg: therapy animals, music events, parties, art projects, bar on Fridays etc. My dad has been involved in an art project where he restored a chair which will not be exhibited in Chester."

"The manager of the home was excellent in communicating with me prior to my husband arriving at the home and since. The staff are all extremely polite, friendly and caring. Nothing is ever too much trouble for them and they also care for the relations of the people that are in the home. The cleanliness of the home is excellent. Cleaners are always present as are carers if here is an accident. The standard of the food is also excellent with thought and care in the layout of the tables and assistance given when needed."

"My mother has been a resident of Barchester Kernow House Care Home in Launceston now for a few years and I cannot recommend their care and attention to detail enough. The care team and management are clearly a very driven unit to deliver such exemplary care and upon my regular visits to Mum, I find the whole experience a pleasure and to know my mum is really being cared for. I reside some distance away and have had options in the past to move Mum closer to me and see a her lot more frequently but I could not dream of this based on how happy Mum and family are. Mum is always found happy, clean and very well-fed! In summary, despite our hardships in life with such matters taking their course, I'm rather glowing about this particular care environment. Hope this review might help someone making those first hard steps in decision-making."

"Both my father and mother received the best of care at Barchester Kernow House Care Home for nearly twenty years and we have no concerns in recommending the home to families in a similar situation. The home is spotlessly clean and nothing was too much trouble regarding our parents' well-being and care. All the staff were approachable and pleasant and you knew, on leaving the home, that our parents were treated with dignity and respect. The staff made dealing with Alzheimer's and dementia more bearable for us, as a family, and we will always be grateful to the manager and the team for the high level of care they provided."

"The care my father has received at Barchester Kernow House Care Home over the last two years has been second to none. From the moment he arrived, the staff made him feel at home and ensured he was content and happy. I have always been made to feel especially welcome whenever I have visited and the staff are all extremely friendly and helpful. The meals are well varied and of a very high quality and the activities programme is wonderful; I have been lucky enough to experience singing and a visit from the ice cream trolley with my father whilst visiting which brought him a lot of joy. I couldn't have asked for anymore from Kernow House, everything has been brilliant and I would highly recommend them."

"My sister, aged 89 years, has been at Barchester Kernow House Care Home since 2019, initially in St. Pirans Unit and from 2021, in Millaton. She was diagnosed with Alzheimer's in 2012 and now requires full-time care - following a previous residential care home plus a separate nursing home. This enables us to comment with comparative experience. We feel so fortunate, as a family, that our sister and favourite godmother to several of our grandchildren is so well looked after in her final years. There is genuine belief, from the general manager down to the unit nursing care and support staff, to recognise and respond to the individual needs, moods and support for our lovely family member. When visiting, it is clear to see how much the staff love and enjoy what they do. We continue to appreciate the safety, love and care which she gets."

"I am glad to have this opportunity to tell Barchester Kernow House Care Home, I have visited my friend's husband with her every week, I found the care outstanding. The staff are always polite, professional and kind. Some, in my opinion, go the extra mile, to my friend in particular, they have treated her so kindly at a very difficult time. It has certainly helped her. So important to relatives to know their loved ones are in good hands."

"I would like to express my heartfelt gratitude to Barchester Kernow House Care Home. My husband has now been in this home for eighteen months. First of all St Pirans, then Petherin and now Millaton unit. I cannot speak too highly of the care, support, dedication and love you have given to my darling husband and to me, family and friends when we visit. I a deeply indebted to the management, nurses, carers, receptionists, kitchen staff, cleaners and to everyone who works there. You all go over and beyond your call of duty. I admire and I'm eternally grateful to you all and I hold a special place in my heart for you all. Thank you so much."

"The whole team at Barchester Kernow House Care Home deserve so much praise! From the manager and carers to the cleaners and the kitchen! Every single person I have met has always had my dad's best interests at heart. He is treated like a person and not just his dementia diagnosis. My father is a resident on Petherwin unit and every single time we arrive for a visit, the carers on this unit are so welcoming. I truly can't thank them enough for their caring, supportive and empathetic approach to all areas of my dad's care. They have made a hard decision a lot easier to cope with. Petherwin unit has some of the most amazing carers and deserve to be recognised for the extremely hard job that they do every day. Thank you so much."

"My wife has been in your care for eight years now and at all times, I have been totally satisfied with the attention she gets from the staff. Their attention and respect shown to her make visiting her so much easier."

"The Millaton ward cared for my mum for the last five years of her life whilst in the later stages of Huntington's disease. She had her own personalised room which we were free to make feel like her own whilst she had a view over Cornwall; where she grew up and always wished to return to. Most of all, it was the passionate carers who invested so much love and dedication in their role. Not only were they amazing at making Mum feel at home but also myself and my family. This was especially appreciated during Covid times where the staff and the home did all they could to make us feel welcome whilst adhering to the social distancing restrictions. After Covid, the staff strived to give Mum the best life she could possibly have with live music in the home, a visiting hairdresser and beautician to help residents retain as much identity and dignity as possible. I'll always be so grateful for everything the Millaton ward did to support my family and would recommend to anybody."

"My husband has only recently moved into this care home, it is quite a way to travel for me but what a lovely experience each time I have visited. A cup of tea is offered as soon as I sit down and the care team couldn't be kinder, they are so patient with other residents as well as my husband. And they welcome dogs!"

"My husband has been in Barchester Kernow House Care Home two years on the 14th June and has received the best of care at all times. Visitors are always welcome at all times by all the staff."

"Kernow House has been exceptional from start to finish. Our dad has spent 16 months in their care, both in St Pirans and then Petherin unit. Each and every single health carer, nurse and all other staff have been so kind, caring, considerate, compassionate and friendly every time we have visited. Dad has never been so well-fed! It's been nice to see him smiling despite his crippling dementia. Thank you all - and to the manager for facilitating Dad's latest move, we will miss your smiley faces!"