Reviews for Kernow House Care Home

"Always welcoming, caring and attentive to my brother's needs. He will not get out of bed so, unfortunately, misses out on a great offering of activities. I am more than satisfied with his care at the home."

Heather M
carehome.co.uk rating: 4.25 out of 5

"Total satisfaction in every area. All the staff is so kind and considerate and although my wife doesn't realize it, she is so well looked after. Whatever time I turn up to visit I always feel welcome and nothing is too much trouble. Well done to everyone."

Tom B
carehome.co.uk rating: 4.58 out of 5

"The staff at Barchester Kernow House Care Home looked after our mum through a very tough time as Mum went through the late stages of dementia. They were always very caring and kind. Mum was always turned out very nicely when we visited. We were always kept up to date of any issues with Mum. She couldn't have been cared for any better and we're very grateful to all the staff."

Robert L
carehome.co.uk rating: 5.00 out of 5

"Total satisfaction as usual. What more can I say? Completely faultless in every area except for car parking; area for disabled is often abused which affects one of my wife's neighbours when she visits."

Tom B
carehome.co.uk rating: 5.00 out of 5

"I would just like to say how grateful I am to all the nurses/carers and staff in the Millaton unit. They are always very helpful/kind and extremely helpful when I telephone especially as due to distance and incapacity we find it quite difficult to get to see my brother, as my husband is nearly 80 he finds driving long distances difficult and cannot cope driving in the dark any longer."

Carol P
carehome.co.uk rating: 4.58 out of 5

"Visited Mum and would like to express how lovely she was. She was clean and tidy as was her room. She was positive about the staff and the food. She was warm and chatty, it was such a joy to experience this as Mum has been unwell for such a long time. I can only praise all the staff at Kernow House for their input and skills in nursing my mum. Thank you."

Lynn R
carehome.co.uk rating: 5.00 out of 5

"I am very confident in the care and support that my father receives at the home. I live a long distance from the home and am reliably kept informed of all matters concerning him. He has just had his 100th birthday and I was touched and impressed by the way the staff helped celebrate the occasion. The staff couldn't be more friendly and helpful. I am sure that the care he receives has been a major contribution to helping him achieve his 100th birthday."

Nick M
carehome.co.uk rating: 5.00 out of 5

"I consider myself, despite my mother's condition, to be quite blessed with the care she is receiving with Barchester. The staff are really trained to an excellent standard and this is apparent on my frequent visits to see my mum. I cannot rate them highly enough and would like to thank them truly from myself and family for all their care, in what must be a difficult working environment much of the time. Warmest wishes"

A D
carehome.co.uk rating: 5.00 out of 5

"I cannot praise Barchester Kernow House Care Home highly enough. The staff are extremely caring and all seem to be happy in their workplace, there is always a good atmosphere and every single resident seems to be content. I believe the leadership comes from the top. The manager is a great manager."

M G
carehome.co.uk rating: 5.00 out of 5

"Barchester Kernow House Care Home is a wonderful home for residents with challenging conditions. Staff are so kind and patient and highly trained to deal with the complex needs of their residents. Nursing staff are well-organised and efficient and always take time to talk to family about any issues, no matter how small. Food is tasty and nutritious, three hot meals a day plus supper. Any residents that cannot feed themselves are patiently fed by staff. I'm delighted to say since Dad has arrived at Kernow House, after an extensive stay in hospital, he is now putting weight back on. The entertainment ladies work tirelessly, organising suitable and interesting daily activities and trips out which I'm sure makes a huge impact on residents' happiness. The management of the home are all extremely knowledgeable and kind and have helped us enormously as a family. We are so grateful to all the staff at Kernow House and delighted that we found such a wonderful home for our dear dad."

K M
carehome.co.uk rating: 5.00 out of 5

"My 88-year-old sister has been at Kernow House since late 2019 - with fairly advanced Alzheimer's. Following a previous residential care home and a separate nursing home, both prior to Kernow House, we can comment with some comparative experience. The key feature we have observed and appreciated at Kernow House is the quality, commitment and real care by the staff - from the general manager down to the unit nursing care and support staff. There is a genuine belief in recognising the individual needs, moods, requirements and support for our family member. It's not always easy having a family member in care for an extended time. However, what we all really hope for is confidence in the safety, care, love and genuine support of my sister. At Kernow House we can, with confidence, say this is achieved and delivered."

Peter W
carehome.co.uk rating: 5.00 out of 5

"Amazing staff, incredibly caring and supportive for my father. It's a huge relief to know he is safe and with people who treat him with the utmost respect and dignity. I can't speak more highly."

Sarah B
carehome.co.uk rating: 5.00 out of 5

"We were well received and pleased to see how well our aunt is being cared for."

J E
carehome.co.uk rating: 4.75 out of 5

"Visitors are made welcome at every visit. Residents always look well turned out and relaxed. My husband has been in Barchester Kernow House for sixty-one weeks now and has settled in very well, which is a comfort for me. Keep up the good work you are doing. Thank you."

P M
carehome.co.uk rating: 5.00 out of 5

"Ever since being welcomed at the doors of the unit, my husband has started on a new journey in his life. He is now settled into his new life and is made to feel safe, secure, well-loved and cared for. This has given him a sense of purpose and feeling of self-worth. So for me, I know the right choice was made for home. Can't ask for anything more."

Anne-Marie T
carehome.co.uk rating: 5.00 out of 5

"During the seven years I have been visiting my best friend I have always been treated with respect and consideration by all staff past and present. My friend has always been treated with care and dignity and over the years I have been encouraged to involve myself in some of her personal care eg: hairdressing. I have always been kept informed of any changes to her care via her husband. I am very grateful to the staff for making my best friend as comfortable and content as she can be."

Gillian S
carehome.co.uk rating: 4.58 out of 5

"I feel that my brother had extremely good care and I’m very happy that he is with Kernow House. The staff are very quick to act on any additional health issues that he has. The staff are happy to call me for advice whenever my brother has problems with food. The facilities are great, it’s just a pity that my brother won’t use them, he prefers to stay in his bed all of the time. Most of my visits I am offered tea and biscuits, which is really very nice, the only thing that I could ask for, is that at a chair is made available in him room for visits, I mostly have to go and get one myself from the dining room."

Heather M
carehome.co.uk rating: 4.17 out of 5

"My husband has been in the care home for 6 weeks. At the moment I have no issues with the home and all the staff. I know that he is well cared for and this is what I need, reassurance that he is having the best possible care. Please keep up your high standard of care. Thank you."

S D
carehome.co.uk rating: 4.25 out of 5

"I felt very welcomed on arrival by the receptionist and caring staff. The caring staff were super, offering drinks and even a bit of lunch as my sister was having hers. My sister has been to a lot of homes in care in he lifetime due to mental illness and I feel that she is well cared for here for her high needs. She is more content here than anywhere she has been. We are so grateful, the lovely staff and home."

K R
carehome.co.uk rating: 4.92 out of 5

"Sadly my wife has been in your care for seven years but in all that time she has been looked after superbly well in all aspects. Despite Covid, your standards have remained high in every area. Well done everybody."

Tom B
carehome.co.uk rating: 4.92 out of 5

"My sister's transition into Kernow House took place with genuine compassion from all the staff. I have nothing but the highest praise for their care and kindness shown. In fact, they all go 'that extra mile' in the commitment of the care to residents and their families. You could not wish for better care that is provided for your loved ones at Kernow House. Safety and comfort are extremely shown in their 'home from home' environment, giving relatives peace of mind their loved ones are 100% happy. Also, the food and dietary requirements are truly amazing! Love to all."

Sylvia F
carehome.co.uk rating: 5.00 out of 5

"My husband was in Kernow House for approx 8 years. During that stressful time, the staff were incredible. They were kind, thoughtful and very helpful. There was plenty of activities and visits from singers etc and also he was out on the minibus to the coast on several occasions. I cannot praise the care home enough and am very happy he was a resident here."

Wendy C
carehome.co.uk rating: 4.58 out of 5

"Mum continues to be superbly cared for at Kernow House, giving us great peace of mind as she’s peaceful and content. I can visit at any time, take my greyhound, for her to see and can stay as long as I want. It’s so reassuring to have such kind caring thoughtful and empathetic people looking after her, and I can’t commend them highly enough. Thank you all."

Julie B
carehome.co.uk rating: 5.00 out of 5

"My husband is well looked after, the room he is in is bright and it’s always clean, he’s able to have photos and personal things to remind him of home. The staff are very friendly and when we visit they can’t do enough for us. If I’ve got any concerns they are sorted out quickly and most importantly they keep me informed if my husband is unwell."

M A
carehome.co.uk rating: 4.17 out of 5

"Our father has lived at Kernow for about 1.5 years. It is now his home. We both live in Canada and we cannot be there to take care of Dad, so we entrust the staff at Kernow to. He has some key members of staff that know him well and make sure his needs are being met on a daily basis. All staff there communicate with us regularly and work with us to ensure Dad is properly taken care of. He's always well-fed, hydrated and clothed. They monitor his well-being and update us if anything changes. He buses on trips to his favourite places in Cornwall and they have a garden space to relax in. Special thanks go to one member of staff in particular, who not only looks after Dad day to day but diligently helps Dad video call us every weekend. He is our dad's lifeline, and we couldn't be more grateful. When we visit every 6 months we are treated like family. We couldn't ask for better care."

Elizabeth S
carehome.co.uk rating: 4.58 out of 5

"I can’t thank everyone at Kernow House enough. I always feel very welcome, and I take my dog in too, she’s made such a fuss of. They are all so caring and if you have any problems they are always ready to help and sort anything out for you quickly and sufficiently, and can never do enough. I wouldn’t have my husband anywhere else, from the management to the carers they are all such wonderful people."

Jacqueline H
carehome.co.uk rating: 4.42 out of 5

"My beloved mother was a resident in Petherwin for over two years. She suffered from mixed dementia and had been through the mill until she arrived at Kernow House. In her time there she was settled and happy. She got to know the staff as family, she felt safe and trusted them to care for her. My Mum passed away with such compassion love and care from all the team that she passed comfortably and peacefully. I stayed with her for four days leading to her passing staying overnight. The staff looked after me as well as my mum and I will forever be in their debt. I cannot speak highly enough of the whole team and would highly recommend to anyone who is in the position of finding care for their loved ones."

T B
carehome.co.uk rating: 5.00 out of 5

"As a wife visiting most days there is always a warm welcome from all the staff at all times. The care could not be better and residents are very happy and relaxed. Activities are important and it's comforting to see all joining in together. Well done everyone."

P M
carehome.co.uk rating: 5.00 out of 5

"The staff working on the St Pirans unit are doing an amazing job of caring for our dad, who is suffering from complex dementia/ Alzheimer’s. Every single member of the team has been so welcoming to us, always friendly, helpful, understanding, caring and compassionate. It is clear the staff are all very experienced in this area of nursing, which helps to ease some of the worries of having a loved one admitted to a nursing home. A very professional, skilled team, all of whom have taken a genuine interest in our dad- we even met the manager on our first visit, who explained various things and answered any questions. St Pirans is in a lovely setting, it’s spacious, clean and tidy, with plenty of books/ DVDs/ activities/ entertainment too! The catering is also amazing!"

Nicola P
carehome.co.uk rating: 5.00 out of 5

"My wife has been in care at Barchester Kernow House Care Home for almost five years and is now nearing her 92nd birthday. I visit her every day and know how well she's looked after by the lovely nurses and carers. I love her so much still after 64 years of marriage. The staff and I are so aware of the care needed for her well-being. If you or your loved ones are offered a residency at Barchester Kernow House Care Home grab it with both hands. Believe me, you will not regret it."

Charles B
carehome.co.uk rating: 4.50 out of 5

"First-time visit, as my father had been placed at this home a couple of days before. On first impressions it seems to be lovely, the staff were all very nice, professional and very helpful. My father's room is wonderful, light and spacious with an en-suite shower room/toilet. The unit is spotlessly clean and decorated to look more like a private home rather than a nursing home."

J S
carehome.co.uk rating: 4.17 out of 5

"The manager has an open-door policy which is good to sort out any problems you may have. The home is very clean and my son's bedroom is the same. He is well cared for and this is a comfort to me because I am 84 and I know when I am no longer around my son will be okay. My son has korsakoff not quite the same as dementia-I would like him to go out of the unit more which is something he likes. Like all care homes, I would like regular care staff so my son can remember them, but I know the home is doing the best it can! Now the nursing staff in Kernow is good, I can talk to them about my son."

Teresa C
carehome.co.uk rating: 4.08 out of 5

"This is the first time I have visited my aunt here. Her room was large with a nice window to see the garden, and an en-suite with various bits of equipment to aid her handling. Her room was clean and tidy. She was in the lounge sitting in her own wheelchair, it looked so expensive and comfortable. My aunt was in good spirits although she was poorly with a temperature. All care is given to aid the situation, thank you so much for her care."

Susan M
carehome.co.uk rating: 5.00 out of 5

"My mum has been unwell but the way the nursing staff handled both my mum and myself was outstanding. They kept me constantly informed and completely put my mind at rest as to how she was being looked after and treated. They also have listened in the past to the sort of care I wish my mum to receive, they constantly ask if they can do anything to improve her care but as far as I am concerned she is 100% in the right place, with the right people, the best possible care receiving."

Tracey T
carehome.co.uk rating: 4.75 out of 5

"A most welcoming atmosphere in pleasant surroundings. Residents are well cared for by excellent staff, who are aware of their every need at all times."

Patricia M
carehome.co.uk rating: 5.00 out of 5

"My lovely dad chose to go into a nursing home following a terminal diagnosis as he wanted our final weeks with him to be as his family rather than as his carers. We chose Kernow House because of its clinical reputation but in reality our abiding memory was of the warmth of the care. Sadly my dad died only 10 days after moving into Kernow Care. But during his short time there, the staff took the time to get to know him as a person, and his likes and dislikes. They treated him with dignity, kindness and absolute warmth. Nothing was too much trouble - the staff were both responsive and proactive. They also took the time to get to know us, and his family, and quietly supported us through a traumatic time. In his last few hours, during the time it took us to drive to Kernow House, one of the team sat by his bedside, holding his hand, showing him the photo of us, his family, making sure he was never alone. We miss him so much but we are so glad that we chose Kernow House. Thank you."

Sarah P
carehome.co.uk rating: 4.17 out of 5

"Our experience has been excellent since we have been visiting. All the staff have been really kind and caring. Nothing has been too much trouble. You keep us informed if there are any changes. It gives us peace of mind knowing that our family member is relaxed and well cared for."

Daphne A
carehome.co.uk rating: 5.00 out of 5

"Staff are always helpful, kind and cheery, that goes for the reception too! The home is always clean and well-presented. Tea, coffee and biscuits are usually offered to me, which is a lovely idea. I feel that my brother is at last, in the right place for his needs, which is a great ease to my mind."

Heather M
carehome.co.uk rating: 5.00 out of 5

"My wife has been a full-time resident of Kernow House Care Home since February 2014. Recently I received a phone call to advise me that she was running a high temperature and the head nurse had asked the GP for an urgent prescription for an antibiotic, but they would call me if there was a further problem. At 5 a.m. the following morning I received a call from the night shift staff to say they had called the urgent response team because there had been a delay on the prescription and they were seeking support. I drove to Kernow House Care Home and sat by my wife while the team looked after her. The head nurse arrived and took control of the situation and demonstrated a detailed knowledge of my wife and her behaviour which showed me how carefully she has been observing all the residents in her care. I was deeply impressed by the professional behaviour and empathy the staff team demonstrated to both my wife and myself."

Jeremy P
carehome.co.uk rating: 4.50 out of 5

"Always responsive with any queries and regular meetings for relatives who can participate, ask questions and get a real-time account of how the home is doing. My uncle is cared for in a spotlessly clean environment which is warm and welcoming. He has a key worker who goes above and beyond to care for him and all staff on the ward support him in a friendly and caring way. He thoroughly enjoys getting to choose steak and chips, personally cooked by the chef as a birthday treat! Thank you for making him at home and long may it continue."

Avis G
carehome.co.uk rating: 5.00 out of 5

"The care my father has had at Barchester Kernow House Care Home has been very good, the staff are kind and caring towards both dad and our family. The staff treat dad with both care and dignity which we feel is vital when dealing with Dementia. We cannot fault the care he has been given."

S C
carehome.co.uk rating: 3.83 out of 5

"I just want to thank and commend all the staff at the Millerton Unit of Kernow House for the dedication, empathy, kindness, support and care that they have showered on my mother. She is almost 94, has dementia and has been with Kernow House for two years now. Three months after she arrived in 2020, she was put on the end-of-life register and taken off it in July 2021, as she was stable and still chatty. She was put back on it in November 2021, and due to the care given to her, she's still peaceful and content (which was all I prayed for), although really tiny and frail now, but calls the nurses and carers her girls. They really love her, which brings me peace. Can't commend and praise them enough. Nothing is too much trouble for them to help Mum in her final days. Eternally grateful x"

Julie B
carehome.co.uk rating: 5.00 out of 5

"My parents celebrated a significant Wedding Anniversary this year and yet the first Mum and Dad have had apart. The carers suggested something could be done to celebrate this achievement. One carer offered to shop for a card from the carers (in their own time, at their own cost), others also would have made this offer. I supplied this card, and one "from Dad" to Mum. Both were completed, which takes time with Dad, due to his understanding. A few days before, the carers confirmed the kitchen had a cake in hand. All this, and the main carer planning this, wasn't even working on the anniversary date, and still doing their usual caring duties. I was asked afterwards how it all went and what the cake was like. The carer's brought the cake into the dining room singing "Happy Anniversary to you". The cake was half sponge, half chocolate sponge and fully decorated. There were banners on Dad's door and the dining room, and also a card from the home. This all made the celebration as good as it could be."

Julie P
carehome.co.uk rating: 4.58 out of 5

"My wfe and I had been private carers for our neighbour for 4 years entrusted with LPA. At almost 103 we could no longer give her the attention she deserved. Finding the right home is daunting, however from the 1st of several telephone discussions and emails we felt very comfortable with our choice of Kernow House. The day came for our 1st visit and our feelings about making such an important decision were vindicated. Our lady, like everyone, is treated with dignity, kindness, and love. Our subsequent visit has confirmed we have made the right choice. The whole of the staff are very easy to deal with and nothing is too much trouble. The whole process from 1st contact to date is seamless. Finally, we asked ourselves “Is this the sort of place we would like to live if that time ever came” The answer was a resounding yes!"

Anton P
carehome.co.uk rating: 5.00 out of 5

"My husband is on the Millerton Unit, and I couldn’t be happier with his care. All the care and nursing staff are all so caring to him and myself; you can see they have real care towards him. He has benefited so much from being on this unit. I wouldn’t want him anywhere else. I’m even able to take my dog in, and they are all so friendly."

Jacqueline H
carehome.co.uk rating: 4.92 out of 5

"I feel Barchester Kernow House Care Home is caring, friendly and they have my husband's needs just right. It feels homely and not institutionalised, very relaxed, they can not do enough for me and my family when visiting. I have no worries and know he is safe and truly cared for. It's hard for me to let go and visit nearly everyday. Still getting used to losing the husband and friend I had six months ago."

Jane P
carehome.co.uk rating: 4.27 out of 5

"My brother is new to the home and compared to his last nursing home, I feel very satisfied that his needs will be met. I have already had more contact with this home than in 18 months in his last home!"

Heather M
carehome.co.uk rating: 5.00 out of 5

"The care that the staff at Kernow House is exceptional. My 93-year-old mother was admitted in August 2020 and in November 2020 was placed on end of life register. In July 2021 she was removed from the register due to the kindness, care and nursing given. She has dementia but is content and peaceful which is a joy to our hearts. Despite being placed on end of life register again continuing to call her carers 'her girls'. I can't recommend their care highly."

J B
carehome.co.uk rating: 5 out of 5

"My sister lives on Millaton Unit and has complex and challenging needs. She is cared for by excellent, compassionate, kind and professional staff who are well versed in her care needs. All the staff make the effort to get to know our family members too and to receive a warm welcome on visiting makes a big difference to us. We are eternally grateful."

B B
carehome.co.uk rating: 4.92 out of 5

"Although the past few weeks have been exceptionally hard for the staff they have done a wonderful job in doing all they can to keep residents safe. I am an essential caregiver for my husband and so thankfully can still visit him. I can tell he is very fond of the staff and it shows that in the way they care for him it is likewise. Christmas was still celebrated and the home looked lovely. Every care was taken so everything carried on the same."

J P
carehome.co.uk rating: 3.92 out of 5

"It's difficult for me to express opinions in detail as I was unable to enter the building because of Covid restrictions. My views are based on conversations with the nurses and carers at Kernow House and what my husband has said during the time he was there (9months) and since he has returned home."

E M
carehome.co.uk rating: 4.22 out of 5

"My wife has been a resident at Kernow House since February 2014. She has Huntington's Disease and Millaton Ward has staff with experience of this rare condition. During my wife's stay at Millaton, Kernow House, she has been cared for by a team of carers and nurses who have always impressed me profoundly. I have frequently sat in the common room during mealtimes and watched the staff feeding the residents who are unable to feed themselves. I have watched carers treat each resident as an individual and watch very carefully what their preferences are, how they need to be fed, how they swallow and what their likes and dislikes are. I also like the fact that if an incident occurs I always receive a telephone call to alert me to it and explain the circumstances. I have no hesitation in recommending Kernow House to other families unreservedly."

Jeremy P
carehome.co.uk rating: 4.58 out of 5

"I was delighted to see how well cared for my cousin is. She has made some progress since moving here and it is good to see her walking again. She seems really happy. Her room is beautiful and kept really clean. She is cared for by lovely staff who really know her. Everyone we met on our visit went out of their way in making us feel really welcome. It's a caring and friendly environment."

J S
carehome.co.uk rating: 4.92 out of 5

"My wife is being extremely well looked after. The staff and facilities are excellent, they are very friendly and show lots of compassion and understanding. The rooms are comfortable, the social areas very open and inviting. Thank you very much."

Trevor H
carehome.co.uk rating: 4.17 out of 5

"I have been well informed. The staff have been amazing and respectful, they are clearly well-led. Visiting during the pandemic has been organised and very well executed. Concerns I raised were discussed and a solution was found. Happy with everything."

Stephen T
carehome.co.uk rating: 4.42 out of 5

"I have been very impressed with the calm and caring way the staff have helped my husband with his physical and mental problems, also helping to reignite his interest in the life around him."

Elisabeth M
carehome.co.uk rating: 5 out of 5

"Kernow House certainly deserves another huge thanks from us. Their care and dedication to Mum (and us all as a family) have been outstanding throughout 2020. When our weekly visits ended, staff were quick to offer Skype, and this has been amazing over the past 9 months. Mum adores seeing her whole family on a regular basis and she truly continues to share our lives. Thanks to the many staff members who have enabled this, you are all fantastic. The introduction of outdoor visits has been brilliant for Mum to see us face to face, and the new pods are so cosy in these winter months. I've also received excellent telephone updates (as required) to discuss Mum's care needs and the families meeting on Zoom was also lovely. Of course, we all miss seeing you like we did, but Mum is doing so well, always looks happy and we are 100% included in her care. Thanks also for accommodating the regular flower deliveries, her room always looks lovely. Happy New Year and best wishes."

Sarah W
carehome.co.uk rating: 5 out of 5

"Over the eight months my mum spent in Kernow House myself and my family were very happy with the standard of care she received. Obviously it was an extremely challenging time for the carers, Mum and ourselves due to the restrictions posed by the Covid pandemic. Visiting had to be curtailed for long periods of time and activities were also limited due to the ongoing situation. However the carers and nurses went above and beyond to ensure the safety of all their residents including Mum and did their very best to keep her comfortable, pain free and as happy as possible. She enjoyed the food and when we were able to visit she looked clean and well cared for. The staff were always friendly and helpful, at the end of the phone when needed. We only wish that she could have experienced life in Kernow House during "normal" times. At the end of her life she was treated with gentleness, kindness and respect as indeed were we. What more can I say? Thank you to all the staff at Kernow House."

Janet P
carehome.co.uk rating: 4 out of 5

"My cousin has been a resident for many years and my brother was also a resident for 12 years. During that time, the care shown to both has been excellent. Both have suffered from Huntington's Disease and the staff are extremely knowledgeable of this condition. The staff have always been very welcoming and supportive towards me during times of uncertainty. Additionally, there is a wide range of activities to suit everyone and the opportunity to have trips out, which have greatly enhanced the wellbeing of the residents. The building is always clean and decorated to make it feel very homely. The staff also decorate the communal areas for special occasions ie. Christmas, Easter, Remembrance Day, Halloween. The resident's birthdays are celebrated with a cake. I would have no hesitation in recommending Kernow House for either respite care or as a resident."

Maxine R
carehome.co.uk rating: 4.5 out of 5

"My 92-year-old mother was moved to Kernow House on 24/8/20 following 9 weeks in hospital from 21/6/20 from 2 seizures and dementia. Kernow House nursing staff and carers have been outstanding. Throughout lockdown, I have had regular weekly updates, often 2-3 times a week, which has been so reassuring, along with phone calls to Mum. They let us know as soon as we were able to start socially distanced visits and it was a joy to see how Mum had connected with her personal carers, looking to them for clarity, reassurance or help in finding a word, during visits. They have made this transition for both Mum, and I, smooth and peaceful. Mum is, for the first time in many years, very peaceful, content and no longer lonely! Her carers treat her as if she was their very own grandma, with sincere genuine kindness, thoughtfulness, love, respect and care, which is evident in Mum when we see her every week. She’s safe and cared for beautifully for her final years. I can’t recommend them highly enough."

Julie B
carehome.co.uk rating: 5 out of 5

"The care Dad has received has been excellent and all the staff are caring, professional and take great pride in looking after everyone in their care. I am very happy with the care Dad has received during his time at Kernow House."

Philippa S
carehome.co.uk rating: 5 out of 5

"My sister lives in the Millaton Unit, Kernow House. She has complex needs and presents many challenges to the staff caring for her. They are unfailingly kind, understanding, professional and well versed in her care needs. They also take time to build a relationship with family members which is so reassuring when ringing for updates etc. I would have no hesitation in recommending Kernow House."

Beverly B
carehome.co.uk rating: 4.92 out of 5

"I am very very happy with the care my husband receives at Kernow House. The staff are all so lovely and caring. Nothing is too much trouble. The home is well designed with lots of space and all the residents look very smart and well cared for. It is very hard leaving someone you love behind in a home but Kernow House makes it so much easier."

Lyn F
carehome.co.uk rating: 4.5 out of 5

"My mum found settling very difficult, there were several homes before Kernow House. I found she relaxed there. I know she had many upsets but they coped well with her. I have nothing but great respect for the staff and a lot of thanks for their care."

Beatrice H
carehome.co.uk rating: 5 out of 5

"Always have time to give and explain anything asked. Very professional. Always cheerful."

Lynn R
carehome.co.uk rating: 5 out of 5

"My husband has been in a unit for 5 years and has been well cared for and treated with respect. The unit is secure and has a happy team of nurses and carers who are well trained and have always show patience and resilience in all situations. I particularly like the set up of the unit with its central garden and when possible the residents are encouraged to use it. There is a good programme of activities led by a very capable team. I would have liked a regular update on his general health and needs and kept informed in changes in staff and management."

M M
carehome.co.uk rating: 4.09 out of 5

"I can not thank the staff enough at Kernow House for the continued care and attention for my husband. Their empathy and support for both my husband and myself is very reassuring."

Yvonne P
carehome.co.uk rating: 5 out of 5

"My wife was a senior medical professional and main board member before her deteriorating brain condition forced her to have to resign. Eventually, I had to give up 24/7 care. We tried several care homes but only the present unit stopped her screams and physical injuries. She has been in their care over 7 years."

J K
carehome.co.uk rating: 4.25 out of 5

"My mum has been a resident in Kernow House for 16 years. She has always been treated with dignity and respect. The staff have also been supportive to us as a family. Her journey has been very traumatic and upsetting at times due to her medical condition. The staff in Kernow House have been amazing at coping with my mum's behaviour, especially when first admitted. As a family we will always be very grateful for the level/standard of care given to Mum, with staff treating her as an individual, looking at her needs and interests to enable her to enjoy her time within Kernow House."

Jan V
carehome.co.uk rating: 3.83 out of 5

"My husband was diagnosed with multiple dementia three years ago and has spent the last 18-months in St Prian unit in Barchester House. He was welcomed with open arms and friendly faces. He settled into his new surrounding very quickly, which was such a joy and a load off my mind. Although his room is small, it is adequate. Up until March lockdown, I visited four or five times a week, it was wonderful. He was happy, kept clean, fed, watered and entertained. I was delighted with his progress. Then no visits or activities, he became withdrawn and lonely. Garden visits were introduced in July, but he didn't respond well - I didn't visit him for 8-months. He was refusing medication, food and drinking and became very weak. The doctors gave him end of life priveledges. I started to visit almost daily (it is an 80-mile round trip) and he now recognises me and his food and fluid intake has improved considerably. Thank you, Barchester staff, at all level for all you do for my precious husband."

Judith R
carehome.co.uk rating: 4.83 out of 5

"I would like to highly recommend Kernow House especially the St Perrin Ward and all the staff. My father was a resident for 4 yrs and the care he received was exceptional he had vascular dementia and received one to One care. My mother and I visited regularly and felt so grateful he was being taken such great care of it gave us peace of mind. The staff went the extra mile and I would like to thank them especially four carers, in particular, there are many others who interacted with my father and we are most grateful. We live in Torquay so it wasn’t a quick trip 2/3 times a week but it was well worth the travel to have such amazing care for my amazing father. Sadly my father has passed and during the difficult final days, the staff were incredible. We will be forever grateful."

Persephone
carehome.co.uk rating: 4.5 out of 5

"My mum came to Kernow House in June 2017. Kernow House is amazing and the staff have built up their own personal relationships with Mum, which is very important to her own abilities. I have full access to the hair salon (if Mum fancies an extra pamper day) and we have also enjoyed visits to the local shops and cafes. Your recent refurbishment looks more like a hotel, it's wonderful. My father has commented today that he could not wish for Mum to be anywhere else, which is lovely to hear considering we are over one hour drive from home. Mum's key staff are very person-centred, knowing what she needs but also able to interpret her behaviour to give a specialised approach. Thank you for all you do."

Sarah W
carehome.co.uk rating: 5 out of 5

"My wife has Huntington's Disease and after some years of increasingly frequent respite care, she has been resident in Upper Millaton, Kernow House, since February 2014. I visit at least twice every week and frequently observe the team of Care Assistants looking after other residents and I have repeatedly been struck by the empathy and intuition which you can see them using to care for each individual resident. We recently celebrated our 50th wedding anniversary and the team provided a special cake, a card and a special golden wedding photograph. On that morning (a Saturday) one of the carers came in on her day off (unpaid) to do my wife's hair in the way she likes it. While that was a special day, the care that the core team of carers provide is generally excellent and so important for patients with HD who are otherwise frequently misunderstood by staff who have little experience of this rare genetic condition."

Jeremy P
carehome.co.uk rating: 4.08 out of 5

"I became a resident at this home on 30th May 2017. All the staff have been most friendly and helpful. They listen and help with anything they can. The food served up is delicious and of such a high standard. The menu is carefully selected. I've thanked cooks for the excellence of their food. It's a pleasure to be showered with help. It's what a real home should be for us old folks. Simply great! I myself am 83, with poor legs due to cellulitis."

Victor B
carehome.co.uk rating: 4.83 out of 5

"Prior to June 1st staffing levels were very good, particularly the hostess role in the kitchen, serving meals and helping residents to eat and drink. However that role has been discontinued, as have a few carer roles and the difference is quite noticeable, standards have fallen although the staff do their best."

Gillian S
carehome.co.uk rating: 4 out of 5

To all the staff at Caradon,

Thank you for all your help and care for my dad.

I would like to say a special thank you to the staff who tended to my dad on the day he passed away. They were compassionate, caring and supportive, not only towards Dad, but to us.

Thank you.

To all the nursing care and support staff - Caradon Unit:

To each and every one of you: thank you!

My wife was always treated as someone special - and was! The respect, together with the care, time and attention each and every day, made so much difference, particularly during her last days.

I my not be a regular Hobnob (chocolate!) visitor, but all of you and your many kindnesses will remain long in my thoughts.