What our families say

"My husband was discharged from the hospital to the care at Barchester Kenwyn Care Home at the end of his life. They looked after him with dignity and fondness. They also looked after me at a difficult time. They assisted me in taking him home for the last few days. The peace and kindness experienced at Barchester Kenwyn Care Home was a great relief after the hectic turbulence of a hospital ward. I would like to thank all the staff for their care."

Carol O
carehome.co.uk rating: 4.92 out of 5

"The peace of Barchester Kenwyn Care Home and the kindness and thoughtfulness of the staff were solace to my sister in a horrendous situation. Thanks in large to the manager, my brother-in-law was able to return home for his last days as was his wish."

Hilary M
carehome.co.uk rating: 4.67 out of 5

"Have always found this to be a lovely home and am glad my husband resides here. I know he is well cared for in nice surroundings and have no hesitation in recommending Kenwyn. Unfortunately, over the past few days, there has been insufficient staff to make it safe. As the new manager just started yesterday he will deal with this as soon as possible."

S F
carehome.co.uk rating: 3.58 out of 5

"I find Kenwyn nursing home maintains an excellent standard of care for my dad. He has been a resident at the dementia ward Tresco for almost four years now. I cannot praise the staff enough they are wonderful. The lady who takes charge of the ward is a beautiful person. She runs Tresco with such care for the residents, with love, patience and professional kindness. I have watched her over these years and I have only ever seen her demonstrate the highest possible standards of professional care."

Kate M
carehome.co.uk rating: 5 out of 5

"The care at Kenwyn is excellent and I could not fault it, the standard of care is next to none. Caring family and always helpful and understanding. Mum is always treated with dignity and respect."

Grace R
carehome.co.uk rating: 5 out of 5

"My friend went to live at Kenwyn Nursing Home to be near to her family in Cornwall. She spent 14 months there before she sadly passed away. Despite her medical condition she was always cheerful. Whenever we spoke on the telephone she often told me how kind and considerate she found the people who cared for her. This was so important to me as I live 300 miles away and could not visit regularly. I have nothing but praise and thanks for the staff at Kenwyn who strived to make her as comfortable as possible and always had time for a friendly chat. I would not hesitate in recommending Kenwyn Nursing Home for their care and commitment to their residents."

Diana S
carehome.co.uk rating: 3.92 out of 5

"The staff are very caring and have a good rapport with residents and relatives. It would seem that more staff are required. This becomes obvious at meal times when staff are assisting residents who cannot feed themselves. If any resident requires other assistance at this time, i.e. to go to the toilet or any other help, then nobody is available. The resident then becomes quite distressed. Laundry can be a problem at times as items of clothing go missing for long periods. I suggest that regular meetings with management and relatives would be a good idea to sort the problems."

Walter W
carehome.co.uk rating: 3.92 out of 5

"Up to present date the service/care given has been very good, would like more ongoing medical condition information. More staff needed. Not many around during staff lunch time"

Albert
carehome.co.uk rating: 3.75 out of 5

"I have been a resident at Kenwyn Care Home (one of the Barchester Group) and during that time I have noticed the standards have dropped considerably. I am a coeliac and diabetic - I do not always receive suitable food to suit my requirements. Some time ago I was placed on an uncomfortable mattress which resulted in me experiencing very bad backaches. I have now a bariatric mattress which I hope will alleviate my pain. The manageress is most unsympathetic on most wants - never visits patients regularly."

R T
carehome.co.uk rating: 2.64 out of 5

"My husband is being very well cared for by all your dedicated staff."

P H
carehome.co.uk rating: 4.75 out of 5

"My sister is very lucky to be a resident in Barchester Kenwyn Care Home. The staff are very caring and nothing is too much trouble. Recently, my sister was admitted to hospital with a respiratory infection, two members of the home visited her there. The rooms are large, well decorated and well maintained. My sister often catches the corner in her room with her wheelchair and the maintenance people quickly repair it. My sister is kept occupied by the activities section and on occasion goes out for the day in home's mini-bus. Best of all, my sister is happy and content at Barchester Kenwyn Care Home."

PM
carehome.co.uk rating: 5 out of 5

"My husband has been in the home for 2 and a half years and I have to speak on his behalf due to having a brain injury and loss of memory. On the whole, the care is very good. The only criticism I have is on occasions a senior member of staff did not listen to my concerns I had for my husband when he was really poorly. This has now led to our relationship being frosty. This should not be the case."

Marlene H
carehome.co.uk rating: 3.67 out of 5

"My mother is always well cared for and feels comfortable whenever I visit her. I feel she had a good Christmas and is contented. Her room is looking a little shabby now and needs decoration and updated with a wet room, hopefully will be done in the near future, but I understand the foyer and corridors are being decorated first. I feel residents rooms should be updated as first priority as that is where my mother spends her life and would have a greater benefit to her."

Sandra
carehome.co.uk rating: 3.92 out of 5

"Information from NHS slow to filter to Kenwyn therefore a lack of information concerning mum's needs. Due to staff relations not all staff up to speed on Mum's health needs. Observations would suggest some staff shortages at weekends, although all staff are pleasant and relate to mum. An information chart discretely displayed (ie. on back of door) would ensure that correct feeding vessels are used and issued. This has also been noted in the dining room. This chart would also inform her daily routine: We have found the nursing and caring staff lovely. Due to lack of dementia mobility mum needs stimulating and is frustrated with her incapacity in terms of bringing like-minded individuals together socially would be beneficial and stimulating. Great efforts were made at Christmas by the staff."

S H
carehome.co.uk rating: 4.5 out of 5

"My mother came to Kenwyn at the beginning of January. the initial process was handled very professionally by the Deputy Manager and the move was handled well. The staff are all very friendly, helpful and supportive. I have had issues with the laundry service which needs to be better organised. The staff treat my mother very kindly despite her dementia and frailty. She is checked every 30 minutes to ensure she is ok. The food is good and the staff have now found her portion size which makes eating easier. Overall we are very happy to have found Kenwyn for her."

Sue S
carehome.co.uk rating: 4.25 out of 5

"From my perspective the locations and the grounds are excellent, the fact that the home was purpose built has many positive implications. I applaude and avail myself of the open house visiting policy. This for me is very important, I visit frequently as do friends. My experiences are limited to reception and Treso dementia ward where there is a great family atmosphere which I try to encourage. The nursing staff are most helpful and also facilitate the medical care with dedicated professionalism. The carers are very competent, show extreme patience at times, often go beyond the call of duty, they are the salt of the earth. We would miss them so if they moved on."

Michael K
carehome.co.uk rating: 4.17 out of 5

"In the eight weeks since my daughter moved into Kenwyn Care Home she has had the best medical attention she has had for some time, the carers are cheerful and helpful and the management hard working and approachable, always ready to discuss any problems that might arise. She has made friends since she has been in Glendurgen section and she is happier and more settled than she has been for some time."

U E
carehome.co.uk rating: 5 out of 5

"Excellent home, caring staff and management, very efficient see below ticked boxes."

David D
carehome.co.uk rating: 4.33 out of 5