What our families say

"The peace of Barchester Kenwyn Care Home and the kindness and thoughtfulness of the staff were solace to my sister in a horrendous situation. Thanks in large to the manager, my brother-in-law was able to return home for his last days as was his wish."

Hilary M
carehome.co.uk rating: 4.67 out of 5

"For the short time my mother was a resident of this care home, all staff made her stay and us as a family welcome at all times of the day or night. They did everything they could to support my mother and the family and nothing was too much trouble. A lovely warm and friendly atmosphere with caring staff."

Dana E
carehome.co.uk rating: 3.75 out of 5

"Have always found this to be a lovely home and am glad my husband resides here. I know he is well cared for in nice surroundings and have no hesitation in recommending Kenwyn. Unfortunately, over the past few days, there has been insufficient staff to make it safe. As the new manager just started yesterday he will deal with this as soon as possible."

S F
carehome.co.uk rating: 3.58 out of 5

"I find Kenwyn nursing home maintains an excellent standard of care for my dad. He has been a resident at the dementia ward Tresco for almost four years now. I cannot praise the staff enough they are wonderful. The lady who takes charge of the ward is a beautiful person. She runs Tresco with such care for the residents, with love, patience and professional kindness. I have watched her over these years and I have only ever seen her demonstrate the highest possible standards of professional care."

Kate M
carehome.co.uk rating: 5 out of 5

"The care at Kenwyn is excellent and I could not fault it, the standard of care is next to none. Caring family and always helpful and understanding. Mum is always treated with dignity and respect."

Grace R
carehome.co.uk rating: 5 out of 5

"My friend went to live at Kenwyn Nursing Home to be near to her family in Cornwall. She spent 14 months there before she sadly passed away. Despite her medical condition she was always cheerful. Whenever we spoke on the telephone she often told me how kind and considerate she found the people who cared for her. This was so important to me as I live 300 miles away and could not visit regularly. I have nothing but praise and thanks for the staff at Kenwyn who strived to make her as comfortable as possible and always had time for a friendly chat. I would not hesitate in recommending Kenwyn Nursing Home for their care and commitment to their residents."

Diana S
carehome.co.uk rating: 3.92 out of 5

"The staff are very caring and have a good rapport with residents and relatives. It would seem that more staff are required. This becomes obvious at meal times when staff are assisting residents who cannot feed themselves. If any resident requires other assistance at this time, i.e. to go to the toilet or any other help, then nobody is available. The resident then becomes quite distressed. Laundry can be a problem at times as items of clothing go missing for long periods. I suggest that regular meetings with management and relatives would be a good idea to sort the problems."

Walter W
carehome.co.uk rating: 3.92 out of 5

"Up to present date the service/care given has been very good, would like more ongoing medical condition information. More staff needed. Not many around during staff lunch time"

Albert
carehome.co.uk rating: 3.75 out of 5

"I have been a resident at Kenwyn Care Home (one of the Barchester Group) and during that time I have noticed the standards have dropped considerably. I am a coeliac and diabetic - I do not always receive suitable food to suit my requirements. Some time ago I was placed on an uncomfortable mattress which resulted in me experiencing very bad backaches. I have now a bariatric mattress which I hope will alleviate my pain. The manageress is most unsympathetic on most wants - never visits patients regularly."

R T
carehome.co.uk rating: 2.64 out of 5

"My husband is being very well cared for by all your dedicated staff."

P H
carehome.co.uk rating: 4.75 out of 5

"My sister is very lucky to be a resident in Barchester Kenwyn Care Home. The staff are very caring and nothing is too much trouble. Recently, my sister was admitted to hospital with a respiratory infection, two members of the home visited her there. The rooms are large, well decorated and well maintained. My sister often catches the corner in her room with her wheelchair and the maintenance people quickly repair it. My sister is kept occupied by the activities section and on occasion goes out for the day in home's mini-bus. Best of all, my sister is happy and content at Barchester Kenwyn Care Home."

PM
carehome.co.uk rating: 5 out of 5

"My husband has been in the home for 2 and a half years and I have to speak on his behalf due to having a brain injury and loss of memory. On the whole, the care is very good. The only criticism I have is on occasions a senior member of staff did not listen to my concerns I had for my husband when he was really poorly. This has now led to our relationship being frosty. This should not be the case."

Marlene H
carehome.co.uk rating: 3.67 out of 5

"My mother is always well cared for and feels comfortable whenever I visit her. I feel she had a good Christmas and is contented. Her room is looking a little shabby now and needs decoration and updated with a wet room, hopefully will be done in the near future, but I understand the foyer and corridors are being decorated first. I feel residents rooms should be updated as first priority as that is where my mother spends her life and would have a greater benefit to her."

Sandra
carehome.co.uk rating: 3.92 out of 5

"Information from NHS slow to filter to Kenwyn therefore a lack of information concerning mum's needs. Due to staff relations not all staff up to speed on Mum's health needs. Observations would suggest some staff shortages at weekends, although all staff are pleasant and relate to mum. An information chart discretely displayed (ie. on back of door) would ensure that correct feeding vessels are used and issued. This has also been noted in the dining room. This chart would also inform her daily routine: We have found the nursing and caring staff lovely. Due to lack of dementia mobility mum needs stimulating and is frustrated with her incapacity in terms of bringing like-minded individuals together socially would be beneficial and stimulating. Great efforts were made at Christmas by the staff."

S H
carehome.co.uk rating: 4.5 out of 5

"My father has been in Kenwyn for 18 months following a stroke. He has gradually deteriorated mentally and physically, but through no fault of the home. They have kept him well fed, warm, clean and tidy whilst keeping him entertained within his limits of attention. Early in his stay he was able to go on trips and was regularly taken to church. In a recent illness they organised medical care and kept us informed of progress (as we were abroad)."

Philip H
carehome.co.uk rating: 4.33 out of 5

"My husband has been at Barchester Kenwyn for 2 years and I have found it to be a very happy place. He is well cared for and the staff are fantastic. On the odd occasion when I have had any small problems they have always been dealt with very quickly. Management very approachable."

Sheila
carehome.co.uk rating: 4.42 out of 5

"The review was helpful and constructive. The review was carried out systematically and thoroughly and careful consideration was given to all matters which were of special concern such as a noticeable change in behaviour. The review lasted some two hours and I left feeling satisfied that my sons needs were understood and were being catered for."

Ian W
carehome.co.uk rating: 4.73 out of 5

"I visit my wife every Saturday alonf with my daughter. My wife is very well cared for at Kenwyn, she is kept clean, well dressed and groomed. The food is excellent and the staff are very professional and caring. We could not wish for a better place than Kenwyn for her to stay."

Alan F
carehome.co.uk rating: 4.67 out of 5