What our families say

We score 9.2/10

18 Reviews

Good

18 January 2016

View the report

"I have just visited my mum and want to say a huge thank you to the manager and her team. Mum is flourishing and every member of the team deserves praise and thanks. Mum is treated with respect, dignity and they help her maintain her little garden outside her patio door. This has been such a difficult year for Mum and all of us. With the support of Barchester Iddenshall Hall, we are building happy experiences each time we visit. Mum adores the staff and above all the manager. Thank you for your compassion, understanding and support to the family."

Rosie G
carehome.co.uk rating: 5 out of 5

"My husband has been spending one day per week in daycare. The staff have been extremely pleasant and helpful. We have looked for a slightly cheaper option for full-time care, we found the commitment for his years off-putting."

M C
carehome.co.uk rating: 4.3 out of 5

"My wife was admitted recently and I am impressed by the welcome and arrangements for settling her in. Early indications are very favourable."

S D
carehome.co.uk rating: 4.75 out of 5

"It is a relief to have mum at Idenshall Hall and Beeston View. She tells me the staff are kind and they look after her. She has a very active day and has put on weight because the food is good and tasty. Thanks to all at Iddenshall Hall."

Rosie G
carehome.co.uk rating: 4.83 out of 5

"My mother was a resident at Beeston View for the last four years. During that time she received excellent quality care and was always treated with kindness and dignity. The behaviour of residents in the dementia unit is often quite challenging and yet throughout that, the staff are able to relate to and to treat the residents in a friendly and caring manner - never losing sight of the human being trapped inside. The environment is pleasant, with enough space and the food is good. I am very grateful that my mother was able to have such good care during this last phase of her life and I could not give Beeston View a higher rating for the service it provides. If asked to give a score, it would be 5/5."

D M
carehome.co.uk rating: 4.75 out of 5

"First Christmas for my dad in the home, we are so happy that the staff are so positive and happy. Especially with the special days; Christmas and new year."

Mike R
carehome.co.uk rating: 5 out of 5

"My mother is well cared for and is safe which is a comfort to us as a family. Staff are on the whole lovely. We have had one or two issues but these were quickly addressed when raised. Food is good. Cold drinks are available in rooms and hot drinks brought regularly. Rooms vary- mum has a small window which she has difficulty seeing out of. She has some of her own furniture and cleaning could be a little better. Although mum is given an all over wash daily and is bathed, I would like the latter to be more often."

Carol W
carehome.co.uk rating: 3.83 out of 5

"Lovely food and well cared for."

Joyce P
carehome.co.uk rating: 4 out of 5

"I find it a good stay on the whole. The staff on night duty were really good, bringing me cups of tea when asked for one. One or two of the carers were a bit unhelpful and impatient but on the whole, I would rate it excellent with good food. Plenty of choice as well."

Evelyn R
carehome.co.uk rating: 4.08 out of 5

"My wife receives a high level of care and support. Prompt and efficient support when I pressed the emergency button. Staff have a pleasant and supportive manner."

Ronald H
carehome.co.uk rating: 4.45 out of 5

"I have no other experience but reading press reviews I should consider this care to be excellent. The staff seem to be helpful and courteous."

B D
carehome.co.uk rating: 4 out of 5

"My 95 year old dad has just spent his first two weeks in his first care home. He was anticipating that moment with dread. But he seems to have enjoyed it. This is because of the amazing care staff who with a blend of professionalism, good humour and dedication make what my dad thought would be a terrible experience into - really - quite a good one. Well done all of you."

Ken C
carehome.co.uk rating: 4.33 out of 5

"Generally good, staff helpful and friendly although overstretched sometimes. Varied activities laid on throughout the year."

V S
carehome.co.uk rating: 4.17 out of 5

"Over the last few days, my mum has been receiving end of life care. I cannot praise the staff here enough. She has had such love and care and this has been extended to us, her family, at this difficult time."

C L
carehome.co.uk rating: 4.25 out of 5

"What can I say? Excellent care and service at all times. Brilliant caring staff."

Chris K
carehome.co.uk rating: 4.92 out of 5

"My father who suffers from Parkinson's disease and Lewy-body dementia spent three weeks of respite care at Beeston View. My mother, myself and all the family were very impressed with the care he received. The staff were excellent as were the facilities."

Susan S
carehome.co.uk rating: 5 out of 5

Iddenshall Hall was a happy place for my aunt to spend her last few years. All of you treated her with the utmost care, especially in the last few weeks when she was really poorly. She was comfortable, treated with dignity and her love of playing the piano was always respected. I cannot thank you enough.

Dear all of mum's new friends at Iddenshall,
It was never mum's wish to end her life away from her home, however, the ease with which she settled into Iddenshall and the lack of any agaitation to return is a testament to the wonderful care and affection she recieved from you all.
Hopefully you all caught glimpses of mum's wonderful character and sense of humour which shone through despite her ill health. There are many wonderful moments from the last few difficult weeks that we will cherish forver. It was so comforting to that she had formed strong relationships with so many of the staff. You are all very special and you perform your work in such a commited and caring way, preserving dignity and comfort at a difficult time in many people's lives.
It's strange to think that someones possesions end up in one little room, however, 'Room 8' had such a feeling of peace and tranquilty and very much became to feel like mums home. It very much supports the concept that the home really is all about the person and not about possesions.
We all wish to thank you as a family for the support and comfort you have shown to us all over the last few weeks. I especially would like to thank Laura who's care was exceptional and who's companionship and friendship will never be forgotten.
I cannot name everyone individually, however, I hope you will all know that everyone one of you both day and night, including the activities team, the catering team, the domestic staff and the gardeners have become very special to us as you have all taken part in what was a priviledged time in our lives.. to say goodbye to a very special lady.

With affection,
All the family

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