Meet the team

From nurses and carers to chefs and housekeepers, staff in our home are here to deliver high quality care and services to those we support. Check below to meet some of the friendly faces you are likely to see when visiting our home:

Felicity Knott

General Manager

Hi, my name is Felicity and I am General Manager here at Iddenshall Hall & Beeston View. Welcome to our website!

Thank you for taking the time to look further into what we have to offer to you or your loved one. Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life.

I have many years senior management experience working with a diverse range of client groups, predominantly adults. I have worked in roles as a Registered Home Manager, Care, Clinical and Operations Director and in Quality Assurance roles. I originally trained as a general and orthopaedic nurse before I went on to manage social services care homes and developed a huge interest in supporting people who live with dementia.  I have achieved an BSc Hons. Degree in Dementia Studies.

My vision is to support Beeston View and Iddenshall Hall and to achieve to be centres of excellence for people and  for those who live with a dementia that builds on their strengths and maximises their autonomy, choice, independence and skills, so that they can maintain fulfilled lives with self-worth and value.

Pat McCormack

Deputy Manager

Hi, my name is Pat McCormack, and I am delighted to have taken the post of Deputy Manager at both Iddenshall Hall and Beeston View.

I have been a qualified nurse since 2013 and my background is with the NHS as a Deputy Ward Manager.

I am looking forward to working closely with the residents, families and teams. For me, this is an exciting time and change of career direction.

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Tracey Hitchen

Unit Manager

Tracey has been in a management role for many years and brings professionalism and knowledge to our service. She is passionate about dementia care and offering the very best service for those we support.

Julie Hallam

Julie Hallam

Senior Administrator

My Name is Julie I has worked for Barchester for a number of years gaining my NVQ in Business Administration level 2 and 3. I have 12 years previous experience as a care assistant and gaining a NVQ level 2, 3 and A1 Assessors award in care, I am is able to support and advise all those families who face the daunting task of trying to find a suitable care home for their loved ones. I work closely with the General Manager to ensure the efficient and smooth running of the administrative Team and financial systems within the home.

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John Pomphret

Head Chef

John leads the catering team, creating and developing seasonal home cooked menus that are nutritious and varied. John ensures he knows each resident and their preferences, keeping them satisfied with a diverse and delicious range of meals. The team also try to ‘out cook’ each other, especially on the cake and biscuit front!

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Gary Kirk

Maintenance Assistant

Hi, my name is Gary and I have worked across Beeston View and Iddenshall Hall since 2015. I am part of a team that delivers a maintenance service to both sites. Maintenance is paramount when it comes to our residents, relatives and colleagues and my role is to keep the home environment up to the highest safety and quality standards that the Barchester Brand demands.

Ultimately creating a safe and warm place for our residents to live and my colleagues to work. I also manage and deal with contractors, keeping records up-to-date for our audits.

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Sally Stead

Head of Housekeeping

My name is Sally, and I have a dedicated team that work hard to ensure that the home maintains Barchester's high standards, and that they work to create a relaxed, personal atmosphere for residents, relatives and staff. Residents are clearly the focus for this team, who ensure that all laundry and housekeeping is delivered to a high standard.

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Head Gardener

Chris is our Head Gardener, he has been with us since August 2010.

Chris worked in a Bank for 15 yrs, ending up as Bank Manager in Commercial Underwriting. He always had a passion for Gardening and Landscape design, entering local charity fundraising garden events in Malpas with his own garden. When Chris took early retirement from the bank he used his time to fulfil his passion at home. When this position became available here he sent in photos of his own garden and this helped to get him his current role. He has found his niche in life. He sees his role as being able to create a suitable and fulfilling environment for the residents to enjoy in their later years of their lives.

Chris won Winter Barchester in Bloom in 2010 and was presented his award by Charlie Dimmock. He was also a finalist in 2013

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What happens now?

Are you ready to discuss your individual care requirements? Pick up the phone and talk to us, book a visit to our care home or come and take a look around our facilities.

Care enquiries

01829 289 782

All other calls

01829 732 454

Send us an email

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Useful downloads

Here to help you make the right decision about your care requirements.

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