Meet the team

From nurses and carers to chefs and housekeepers, staff in our home are here to deliver high quality care and services to those we support. Check below to meet some of the friendly faces you are likely to see when visiting our home:

Suzanne Owen

General Manager

My name is Suzanne and I am the General Manager at both Iddenshall Hall Care Home and Beeston View Memory Lane Community.

I qualified as a Mental Health Nurse in 1989 and have worked for both the NHS and in private sectors. I have specialised in care of the elderly within the private sector since 1996 and have worked for small, family run businesses, as well as for large corporate providers.

I enjoy assisting with the development of my team, in addition to maintaining excellent relationships with residents, relatives, stakeholders, regulators and the multidisciplinary teams. 

As a team, we have achieved accreditation at both Beeston View and Iddenshall Hall due to delivering person-centred care to levels that deemed the homes as centres of excellence.

Care homes and elderly care from Barchester Healthcare

Chris Barrall

Deputy Manager

Chris has a wealth of knowledge as a qualified nurse and is passionate about giving the best service possible to residents. He believes in quality care and strives to make a great team. He has worked in lots of different care environments and we welcome his experience.

Care homes and elderly care from Barchester Healthcare

Tracey Hitchen

Unit Manager

Tracey has been in a management role for many years and brings professionalism and knowledge to our service. She is passionate about dementia care and offering the very best service for those we support.

Care homes and elderly care from Barchester Healthcare

Julie Hallam

Senior Administrator

My Name is Julie I has worked for Barchester for a number of years gaining my NVQ in Business Administration level 2 and 3. I have 12 years previous experience as a care assistant and gaining a NVQ level 2, 3 and A1 Assessors award in care, I am is able to support and advise all those families who face the daunting task of trying to find a suitable care home for their loved ones. I work closely with the General Manager to ensure the efficient and smooth running of the administrative Team and financial systems within the home.

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Care homes and elderly care from Barchester Healthcare

Lynne Loughlin

Senior Activities Coordinator

I started my career with Barchester as a carer, with 5 years experience in the care sector previously. I have also achieved an NVQ in Hospitality and, in April of 2014, I assumed the role of senior activities coordinator at this home.

We all know that keeping active is important and that's why my team and I are here – to ensure that residents experience an environment that is both stimulating and socially active. The home has its own minibus for our numerous trips out to various local places of interest.

My aim is to make sure there is something for everyone here; I create a monthly schedule that is packed with many different types of activities, from musical entertainment to sensory stimulation and much more.

I am focused on building up our volunteer base, including family members and students from the local school. Each volunteer will receive a warm welcome to our Barchester family. We are building relationships with our local communities and integrating them into our home as well.

We are trying to educate people about dementia by raising awareness within the community. We already have relationships with the local Beaver Scout Group and primary schools, in addition to other organisations.

I am proud to work for Barchester and to be a part of a very important service.

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Care homes and elderly care from Barchester Healthcare

Carole Zinn

Admin Assistant

I have worked in administration for over 35 years in various different roles, including as a receptionist, secretary, sales executive and purchasing administrator. Most recently, I worked alongside a team of district nurses.

After this, I heard of the opportunity to come and work at Iddenshall Hall & Beeston View as an admin assistant. The position sounded just what I was looking for. Since starting here, everybody has been very welcoming and friendly, and I really feel like a valued member of the team.

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Care homes and elderly care from Barchester Healthcare

Jeff Blythin

Head of Maintenance

Jeff is responsible for all the maintenance and upkeep of our home and the extensive grounds. His day varies from changing bulbs to repairing the boiler to putting up shelves. He is also a talented musician and enjoys entertaining our residents every now and again with his guitar!

Care homes and elderly care from Barchester Healthcare

John Pomphret

Head Chef

John leads the catering team, creating and developing seasonal home cooked menus that are nutritious and varied. John ensures he knows each resident and their preferences, keeping them satisfied with a diverse and delicious range of meals. The team also try to ‘out cook’ each other, especially on the cake and biscuit front!

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Care homes and elderly care from Barchester Healthcare

Gary Kirk

Maintenance Assistant

Hi, my name is Gary, and I am the maintenance assistant here at Iddenshall Hall.

Care homes and elderly care from Barchester Healthcare

Sally Stead

Head of Housekeeping

My name is Sally, and I have a dedicated team that work hard to ensure that the home maintains Barchester's high standards, and that they work to create a relaxed, personal atmosphere for residents, relatives and staff. Residents are clearly the focus for this team, who ensure that all laundry and housekeeping is delivered to a high standard.

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Care homes and elderly care from Barchester Healthcare

Chris

Head Gardener

Chris is our Head Gardener, he has been with us since August 2010.

Chris worked in a Bank for 15 yrs, ending up as Bank Manager in Commercial Underwriting. He always had a passion for Gardening and Landscape design, entering local charity fundraising garden events in Malpas with his own garden. When Chris took early retirement from the bank he used his time to fulfil his passion at home. When this position became available here he sent in photos of his own garden and this helped to get him his current role. He has found his niche in life. He sees his role as being able to create a suitable and fulfilling environment for the residents to enjoy in their later years of their lives.

Chris won Winter Barchester in Bloom in 2010 and was presented his award by Charlie Dimmock. He was also a finalist in 2013

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