Reviews for Hafan-Y-Coed Care Home

"Love the staff here. Dad is obviously happy. Could move in myself!"

J M
carehome.co.uk rating: 5.00 out of 5

"Dad receives the best care he could wish for. All the staff are amazing, and he's always clean and spotless whenever I visit!"

A R
carehome.co.uk rating: 5.00 out of 5

"I arranged a routine RPR visit at the home - Home staff were very welcoming and assisting. I had the opportunity to talk with the deputy manager who sat down with me and made time to discuss my cases in great detail which was incredibly helpful. The deputy manager went above and beyond to support me on my visit. She’s incredibly passionate about both the residents and her role at Hafan-Y-Coed. Thank you."

Liberty L
carehome.co.uk rating: 4.58 out of 5

"Mum is settled well and enjoying trips out. Lovely home, staff wonderful and a lovely welcome when arriving."

S M
carehome.co.uk rating: 5.00 out of 5

"Nan is very happy and going out on trips more often."

E S
carehome.co.uk rating: 5.00 out of 5

"Since my mum arrived at Barchester Hafan-Y-Coed Care Home in July I have nothing but the highest praise for all the staff and manager. During what was a terribly challenging time for me as an only daughter. I was wrapped in a warm blanket called Hafan-Y-Coed. My mum was given a life no one thought possible and I was offered so much valuable advice and calued support. The professionalism of care staff and the fin and variety of activities never ceases to amaze me, thank you."

M J
carehome.co.uk rating: 5.00 out of 5

"Just have to applaud the whole staff at Hafan-Y-Coed for their wonderful and tender care of my mother. We are so reassured that she is being so well looked after, with genuine affection and love, often going the extra mile to please and comfort her. The entertainment programme, especially during December, was amazing and well thought out to appease everyone. Well done! There is such a happy atmosphere here!"

Alison T
carehome.co.uk rating: 4.83 out of 5

"I'm happy with everything at Barchester Hafan-Y-Coed Care Home. My husband is settled and happy in his environment."

Sian B
carehome.co.uk rating: 5.00 out of 5

"Dad has been at Barchester Hafan-Y-Coed Care Home since late 2023. The staff and management we have found to always be approachable and take the very best care of our dad. His room is always clean and tidy and clothes are always presented well. The events team deserve a special mention. Dad may not always engage with their activities but they always go out of their way to ensure Mam enjoys her visits with Dad and she often joins in on their concerts. One of the events team staff's choir was a fantastic addition to their programme."

Elizabeth P
carehome.co.uk rating: 5.00 out of 5

"Lovely nursing home, staff are very friendly and go out of their way to look after their patients. Lots of activities going on if patients want to participate. Overall, an excellent nursing home. First-class!"

C L
carehome.co.uk rating: 5.00 out of 5

"Cannot praise the home enough. I'd like to thank all staff for their hard work. Lovely home. Great atmosphere."

D G
carehome.co.uk rating: 5.00 out of 5

"Very good start, I feel my mother is well looked after."

L P
carehome.co.uk rating: 5.00 out of 5

"The atmosphere is always a happy experience. Activities for residents are absolutely superb, so much going on all the time. The staff are so lovely and caring and the visitors are also made very welcome. The excellent service and facilities are amazing with so much variation and the residents are encouraged to be involved."

A K
carehome.co.uk rating: 5.00 out of 5

"Great home and facilities and the staff are very attentive to the residents. My mum is very happy and well looked after and the manager is always on hand for any enquiries. Staff keep me well informed of anything to do with my mum."

Chris B
carehome.co.uk rating: 5.00 out of 5

"Hafan-Y-Coed made my mum very welcome. Everyone is very friendly."

M L
carehome.co.uk rating: 5.00 out of 5

"Kind and caring staff, great activities. Something going on every day. Mum has settled in well."

F M
carehome.co.uk rating: 5.00 out of 5

"Excellent home, my grandad has settled brilliantly. Very caring and empathetic staff. We cannot fault anything. My other grandfather lived here until 2008 and the same goes for him. Overall excellent."

Lisa W
carehome.co.uk rating: 5.00 out of 5

"Kind and caring staff. Great activities."

K M
carehome.co.uk rating: 5.00 out of 5

"Excellent."

Sarah W
carehome.co.uk rating: 5.00 out of 5

"Lovely to see my father today. He is being looked after so well. Lots of trips and entertainment to keep him stimulated! It was great to see him have such a nice trip to a museum."

Nick W
carehome.co.uk rating: 5.00 out of 5

"Dad is happy here, rooms very clean, staff brilliant and caring."

T B
carehome.co.uk rating: 5.00 out of 5

"We are delighted with the amazing care that is given to our mum at Barchester Hafan-Y-Coed Care Home. Mum is treated with the utmost dignity and respect. It is home from home! The care by everyone is amazing! We couldn't ask for better care. The staff are always providing Mum with the best level of care we could wish for. Thank you! Simply amazing."

Simon G
carehome.co.uk rating: 5.00 out of 5

"The staff have always been really great, they get to know your family to try to promote the best care. They are always helpful and welcoming and were great with both my grandpa and grandma."

Kym H
carehome.co.uk rating: 4.92 out of 5

"Since my mum has been here I have found everything fine. Staff are helpful and my mum seems to be happy. The staff work extremely hard looking after everybody."

Susan E
carehome.co.uk rating: 5.00 out of 5

"After a long period in hospital, my husband's condition had deteriorated so much I was in despair. Since his move to Hafan-Y-Coed I can't believe the improvement. Lovely surroundings, good quality food, lots of stimulation from an amazing entertainment team. I feel part of a warm friendly family who give amazing care to my husband and cannot speak highly enough of the amazing staff for their compassion and care for each and every resident. I am so grateful to have found a vacancy at this lovely home."

Sandra D
carehome.co.uk rating: 4.50 out of 5

"The staff are friendly and helpful. Greeted with smiles and ready to answer any queries. Homely atmosphere and welcoming."

P W
carehome.co.uk rating: 5.00 out of 5

"My mum had been a resident for 5 years. She passed on the 1st of May. The staff were amazing. They loved my mum like she was their mum. The love and respect they gave her was amazing. In the 24 hours leading up to losing her, they were so loving and compassionate. They couldn’t do enough for us. They didn’t just make my mum as comfortable as she could be but they made this awful experience a little easier for her family. I was a mess and the numbness was debilitating. The honour walk lineup they did for my mum as she was being taken away was the most amazing act of kindness, love, respect and compassion I have ever witnessed and something I will never forget. They weren’t just carers/nurses they were part of the family. They really did love her. I can’t thank the manager and the team enough, especially the ones who were by our side for the 28 hours. You know who you are, I will never forget that. Thank you so very much."

Tina C
carehome.co.uk rating: 5.00 out of 5

"Fantastic care home, very friendly staff and nothing is too much. My father is well looked after and is enjoying his stay at Hafan-Y-Coed Care Home. Staff always keep you up to date even when you are not visiting. Well done all."

Anthony M
carehome.co.uk rating: 5.00 out of 5

"I am overwhelmed by how wonderful Hafan-Y-Coed Care Home is. Such a family unit. My father has settled so well and absolutely loves the care and being spoilt by all the staff. I cannot wait to join in the activities with the very friendly and fun team. I cannot fault the care staff and everyone involved in caring for the residents, you can see how wonderful the staff are with all the residents and that makes the residents so happy."

Debbie L
carehome.co.uk rating: 5.00 out of 5

"Very positive atmosphere with activities as well as a good interaction between staff and residents. The staff seem to know the residents as individuals and respond well to their different personalities and requirements. Everyone is very patient and committed to caring for each resident."

Eleanor L
carehome.co.uk rating: 5.00 out of 5

"I am so glad my grandfather is very happy and settled in this nursing home. I am happy he has made new friends here and the staff are good with him. He loved the football in the stadium and he loved the theatre and I love seeing the photos and my grandfather is having the right care and support."

Catrin J
carehome.co.uk rating: 5.00 out of 5

"Absolutely so happy that my mum is happy and well cared for here. The staff are like family, loving and attentive - nothing is too much trouble when we ask. Entertainment staff are worthy of any holiday camp! Brilliant and so much fun. I'm booking a place when I'm ready!"

Natalie R
carehome.co.uk rating: 5.00 out of 5

"My dad is looked after very well. He is happy every time I visit. The staff are excellent, always helpful and friendly."

Emma J
carehome.co.uk rating: 5.00 out of 5

"I have found the entertainment team to be very caring and professional when dealing with my mum. Nothing is too much trouble for them. They have various enrichment activities that provide for residents and go above and beyond in their roles."

Gary B
carehome.co.uk rating: 5.00 out of 5

"I'm very happy with Dad's progress. I have never seen Dad so settled. A lovely warm welcome from the staff when I come to see my dad. Thank you all."

Caron T
carehome.co.uk rating: 5.00 out of 5

"Very pleased with staff. Accommodation first class, feel comfortable with my dads care."

Derek W
carehome.co.uk rating: 5.00 out of 5

"My husband has been at Hafan-Y-Coed Care Home since November 2022. I have found nothing negative to write about the care he has been receiving. Everyone on the staff has been very caring and attentive to his needs and I could not wish for better care for him. The activities the home provide are excellent and would appeal to most of the residents. It is an extremely well-run care home and everyone is so friendly and supportive. I feel very comfortable that my husband is in their care and I can't thank you enough."

Marilyn H
carehome.co.uk rating: 4.42 out of 5

"I can only say that you are excellent, staff from the manager to all the other support staff, carers, cooks and nurses that help run Hafan-Y-Coed. I had always heard excellent reports from previous families who had stayed at the home. My father has recently arrived at Hafan-Y-Coed and I feel he has become part of the family, the events team are excellent with the interaction they have with everyone. Well done to all the staff."

Sandra H
carehome.co.uk rating: 4.83 out of 5

"The overall experience was very good. The staff went the extra mile in every way to make my wife's stay comfortable-happy and loving."

Gordon M
carehome.co.uk rating: 4.25 out of 5

"We really enjoy coming to visit Dad here. It is lovely to see him content and happy in his surroundings. Staff and management are always approachable and willing to take on our comments and suggestions on board."

L P
carehome.co.uk rating: 4.83 out of 5

"All staff go above and beyond in every way to make my mother in laws life normal, comfortable and enjoyable. The food is top quality and the cleanliness is very good. The care she receives is excellent. She is treated with dignity at all times and enjoys the activities, the activities are very good. Although the care home is very expensive, in my opinion, it is the best in the area and would wholeheartedly recommend it to anyone."

Scott S
carehome.co.uk rating: 4.75 out of 5

"Lovely place, with superb staff and team, always spotlessly clean and Mum is dressed beautifully. Great activities and events and always feel valued, listened to and very welcome anytime. Mum would have never made the recovery and progress anywhere else as she has."

Joanna S
carehome.co.uk rating: 4.83 out of 5

"Staff are always warm and welcoming. Staff are always happy to help accommodate Dad. Management are approachable, and problems that have arisen have been dealt with. Activity coordinators are fantastic and happy to help. Staff enabled us to bring Dad home for Christmas Eve which was wonderful for the family."

J P
carehome.co.uk rating: 4.00 out of 5

"My family and myself are over the moon with the excellent care my mum receives at Hafan Y Coed. Every member of staff goes above and beyond to ensure the residents get the quality of care they deserve. The residents are treated with dignity and respect and are treated as individuals. We are so happy we chose this home for my mum."

Allison T
carehome.co.uk rating: 5.00 out of 5

"Hafan-y-Coed has been providing the most exceptional care to my gran after her move. Nothing is too much, they are so friendly and caring towards all the residents. It makes me so relieved to know she is in such good hands, safe and happy. There are always activities going on and plenty of engagement. I would wholeheartedly recommend them."

R T
carehome.co.uk rating: 5.00 out of 5

"My mother needed extra care, and we needed to place her in a care home. This was a very difficult and emotional decision to make. A place was available in Hafan y Coed. I am so happy we chose to accept it. The home is immaculate. Feels very homely. It was suggested I took some personal belongings for Mam's room before she arrived. It looked so welcoming and familiar on arrival. The staff are so friendly and accommodating. Nothing is too much trouble. The activities are amazing, and we can actually see an improvement in Mam since she has been there. My son visited today and was absolutely delighted to see his gran doing so well. Diolch pawb!"

Tina S
carehome.co.uk rating: 4.50 out of 5

"Every time I visit, staff members are always positive, encouraging and extremely approachable. Health issues are always identified and communicated well with the family. The entertainment staff always find ways to get my bampa to engage despite being immobile. They make every effort to involve him and make him smile. He always has options when it comes to food and the nurses are always on top of his weight management. As a family, we love Hafan-Y-Coed Care Home."

Laura B
carehome.co.uk rating: 5.00 out of 5

"Having worked as a nurse in the past I have very high standards of care so I cannot fault any aspect of mum's care. All the staff treat her with care and dignity and more so with love. They aren't just doing a job, they treat all the residents like they are treating their own families. The activities programme is second to none and the fact they put it on social media, I look forward to seeing what they have been up to. All staff from housekeeping to maintenance are friendly and caring. Well done and thank you."

A H
carehome.co.uk rating: 5.00 out of 5

"My mum has been a resident for twenty months and has been very happy here. All the staff are so professional yet warm, friendly and caring to her. The atmosphere in the home is cheerful and homely. The entertainment programme is excellent as is the choice of food. Well done to everyone!"

A T
carehome.co.uk rating: 5.00 out of 5

"Thank you for the very warm welcome my relative received when he began his stay at Hafan Y Coed Care Home. Deciding upon a care home was one of the hardest and most difficult decisions I have ever had to make. The staff treat residents (and visitors) with dignity and respect and endeavour to include everyone in activities regardless of their ability. They try and find the appropriate level of focus and adapt to suit individuals. The staff rotas are consistent so there is familiarity in each community. So important to ensure residents are fully supported and are provided with continuity of care, daily living support and an element of kind familiarity. They work tirelessly in a very often challenging environment. The nursing staff have been attentive and kept me informed when they have identified potential health issues. Management is visible, very approachable and innovative."

M J
carehome.co.uk rating: 4.42 out of 5

"In May Mum had a 2-week holiday at Hafan y Coed Care Home after coming out of the hospital. She lived a distance away from me, and due to my health issues, I couldn't meet her care needs in my home, so this was the only way I could visit her. She really enjoyed her visit, often thinking she was on a cruise! Returning home she had a further series of falls & it became clear she couldn't remain independently at home anymore. She had previously refused to leave her home, but this time she actually asked to go and live in the nice hotel! We arranged her move, and the team from Hafan even went down to Newport to collect mum. She has now been a full-time resident since May, and it feels as if she has known everyone there for years. The staff put residents at the centre of everything, you can drop in at any time, and there's always something going on. Best of all I know mum is safe and happy. Everyone is treated with understanding, dignity, compassion and love, Hafan y Coed really does put care into Care Home."

S T
carehome.co.uk rating: 5.00 out of 5

"We had a wonderful afternoon with mum in the general lounge. The activities team led this afternoon were excellent. The singing brought mum and the residents to life. Mum was singing along with all the old welsh songs. Well done everyone."

Ian B
carehome.co.uk rating: 5.00 out of 5

"Lovely homely place. Very caring staff. My mum is very happy here. Many thanks, all."

Trudy S
carehome.co.uk rating: 5.00 out of 5

"The care that my dad has received has exceeded our expectations completely. We are so impressed with the care and positive attitude of the staff. The food is excellent! The activities ongoing for the residents are fantastic and help to stimulate his mind."

Richard H
carehome.co.uk rating: 5.00 out of 5

"I was upset that my dad had to go into a home because of his Dementia and falls. However, he has settled really well and I have no worries about his care at all. The staff are amazing, so caring and extremely hardworking. The activity team are always arranging different events and there is always something going on. We couldn't be happier and I would have no hesitation about recommending Hafan-Y-Coed Care Home to anyone."

K M
carehome.co.uk rating: 4.92 out of 5

"Great team - great service. Always friendly. My dad settled really well. Great team."

Darren M
carehome.co.uk rating: 5.00 out of 5

"My partner has been in Hafan-Y-Coed Care Home for four months. Everyone has gone out of their way to make him feel at home. He says he particularly enjoys all his meals - he has even commented 'this hotel has excellent food!' This care home is very well run with dedicated staff. All the imaginative activities (both in and out the home) are extremely well organised with all residents participating. My partner's health has improved since being in Hafan-Y-Coed and he even has the opportunity of using his Welsh - something that is important for him. He's also enjoyed visiting the wetlands."

Christine R
carehome.co.uk rating: 5.00 out of 5

"Can't praise the home and staff enough. They drove 60 miles to collect my mother so she could attend my son's wedding ad I will be eternally grateful!"

Andrea R
carehome.co.uk rating: 4.92 out of 5

"Since a new manager has taken over it's so much better. The new manager was the best thing to happen to Hafan-Y-Coed. They treat residents with love and respect as if they are their own parents. I love her and she should have taken over as soon as the previous manager left."

T C
carehome.co.uk rating: 5.00 out of 5

"My mum has been at Hafan-Y-Coed for nearly three years and I am very happy with her care. All the staff work extremely hard and are always upbeat and helpful. They are very considerate of my mum's needs. Even though they have had a very tough time through COVID, they have soldiered on and buoyed up the residents. The only points that they could improve on is updating the resident's rooms and being more inspiring with the daily food menu. On the whole, I believe my mum is being very well cared for at Hafan-Y-Coed."

Linda H
carehome.co.uk rating: 4.42 out of 5

"Can't fault anything in Barchester Hafan-Y-Coed Care Home. I am happy that my husband is cared for in the way he cared. The staff are incredibly caring and loving. I always have a warm welcome when I come to visit."

M D
carehome.co.uk rating: 5.00 out of 5

"All staff are extremely kind and professional. The activities lady is always full of fun and tries to engage all the residents in whatever she has arranged."

Maria D
carehome.co.uk rating: 4.67 out of 5

"My mother has dementia and has now been at Hafan-Y-Coed Care Home for over four years. I am very pleased how well she has settled there and how happy she is in her surroundings. The home is comfortable and the staff have been great and will go out of their way to see to her needs and to keep her happy. I feel I have good contact with the care staff and with management, which is essential. In conclusion, I am very happy with my choice of care home and with the service provided and most importantly, I know my mother is too."

J S
carehome.co.uk rating: 5.00 out of 5

"Everybody is so kind, helpful and caring. Nothing is too much trouble. Mum has dementia and is included in all activities, Her room is spotless. Mum is well looked after and settled in quickly and is very happy."

R W
carehome.co.uk rating: 5.00 out of 5

"The team here are fantastic, always friendly and happy when we come to visit. My grandmother is happy and well cared for. There is always something going on when we came entertaining for the residents. Myself and my family are very happy with Hafan-Y-Coed Care Home. nothing is ever too much trouble for them and it feels like one big family."

K H
carehome.co.uk rating: 4.83 out of 5

"Treated with dignity, which is important. The staff very much support Mum. By her being in Hafan-Y-Coed has meant as family, we know she is being looked after. Very much a family and welcome family when visit. Excellent home. Staff work so hard. Well done. Clean and inviting atmosphere."

Jan M
carehome.co.uk rating: 4.55 out of 5

"My grandmother has been in Hafan-Y-Coed for roughly 5 -months now. She has settled in well and loves the staff. She often mentions how much is going on in the home and how friendly it is. She has made friends with not only other residents but staff too. She has been on many trips and loves the concerts. Thank you for welcoming her to your home. She is very happy and content."

S S
carehome.co.uk rating: 4.83 out of 5

"My mother-in-law was a resident of Hafan-Y-Coed Care Home for three and a half years after it became impossible for her to live independently and when the family were no longer able to manage her complex nursing needs. Hafan-Y-Coed became her home, and she was cared for with love, and infinite patience over the years; the staff became not only her friends but ours as well. The nursing care was excellent, and the day-to-day care was fantastic. The activity team worked non-stop to entertain and engage the residents, and the building and grounds were clean and inviting. The food was good, and the kitchen staff were never too busy to provide her with her favourite egg sandwich at any awkward time of the day! Hafan-Y-Coed was a big part of our lives over that time, and we miss all the staff and residents who became our "extended family" for that time. Thank you so much for everything you did for her and for us."

K J
carehome.co.uk rating: 4.58 out of 5

"My wife entered Hafan-Y-Coed a week ago. Everyone here has been welcoming and friendly, and she has settled in well. Her room is bright, airy and very clean. The food is excellent, and she enjoys her meals. There is plenty of staff, which provides a safe environment. There are lots of activities, and everyone is encouraged to join in. First impressions after one week - excellent."

Michael H
carehome.co.uk rating: 5 out of 5

"My dad is in Hafan-Y-Coed, and I couldn't pick anywhere better for him to be. He is so happy, and it feels like home for him. When we come to see him, he is always busy doing some activity, and nothing is too much trouble for the staff. He always looks clean and tidy."

T H
carehome.co.uk rating: 5 out of 5

"Both parents are residents at Hafan-Y-Coed. Mam has Vascular Dementia, and Dad has Parkinson's. Both are well cared for, and the activities team really involve my dad, and he loves it; they get Mam involved in activities also. The team treats them like family and couldn't ask for better care for them both."

S P
carehome.co.uk rating: 5 out of 5

"It’s a difficult decision whether to place your mum in a nursing home or not; I can honestly say that Hafan-Y-Coed does a much better job than I ever could. I am so grateful for all their kindness, care and hard work. I cannot praise them or thank them enough. Mum has been a resident for over 3-years now, and I have never had any worries or complaints."

Rhian G
carehome.co.uk rating: 5 out of 5

"Mum lives alone a long way from us, so when she wanted to visit us, we booked her for 2-weeks of respite care at Hafan-Y-Coed as my own condition prevents me from being able to attend to her increasing care needs. Initially, she was a little reluctant, but she surprised us by thoroughly enjoying herself. She was made so welcome, loved the atmosphere, the activities, the interaction both with other residents and staff, the garden, the food, and she is still talking about a group of them going out for a pub meal! For myself, a huge weight was lifted off my shoulders. After that first day, I had no worries about leaving her in the care of this lovely home. Everything about Hafan-Y-Coed is clearly run for the benefit, well being and happiness of the residents. Every member of staff knew who Mum was after that first day, and everyone treated her so gently, with humour, understanding and dedication, just as if she were one of their own. Mum said it was like a holiday with friends at a 5-star hotel!"

Sian T
carehome.co.uk rating: 5 out of 5

"I visit my aunt most days and spend a couple of hours in the home, the staff are amazing each and every one of them the care they give is first class nothing is too much for them and each one goes over and above their duties. Well done to all staff at Hafan-Y-Coed !!"

Karen J
carehome.co.uk rating: 5 out of 5

"The staff are attentive and so caring towards my mum and all the other residents. Nothing is too much trouble. The entertainment staff keep the spirits up for the residents and families alike! Always a smile on their faces, interacting and stimulating the residents. Overall I can't fault the care my mum receives at Hafan-Y-Coed."

K E
carehome.co.uk rating: 4.58 out of 5

"Mam was put into Hafan-y-Coed for respite due to Dad being taken ill. I can not praise the help and support given to me by the staff and management from the minute mam arrived. I was totally taken by surprise by how much they did for me. It is a beautifully clean welcoming care home where every member of staff is happy to help you. There is a lot of activity there for residents, visiting and contact with a loved one is made very easy. Very well run care home I would highly recommend it."

Emma D
carehome.co.uk rating: 5 out of 5

"I visit my friend regularly in the dementia community nearly every day. I am very happy with all the care and all of the entertainment that goes on."

R N
carehome.co.uk rating: 5 out of 5

"I am very satisfied with the care my father has received since being in Hafan-Y-Coed he has been treated with dignity and respect and the staff are very kind."

J P
carehome.co.uk rating: 5 out of 5

"The staff are extremely kind and are very open to answering any questions. The organisation is run very efficiently. Residents seem very happy. Overall management is approachable and kind. The building and general upkeep are first class. The staff are a very great factor and the most important factor."

D G
carehome.co.uk rating: 4.83 out of 5

"We often visit one of your residents and have found the care to be fantastic. We love the activities team and they go above and beyond to make the day fun for the residents. Every time we have visited she is always happy and looks well cared for. You should all give yourselves a pat on the back for providing a great care home."

K F
carehome.co.uk rating: 4.42 out of 5

"Very clean and friendly care assistants who can't do enough for the residents and visitors."

H H
carehome.co.uk rating: 4.42 out of 5

"My aunty is at Hafan-Y- Coed in Llanelli and has been there for the last 3 years, since being there she has received nothing but the most excellent care she could have, she is always clean, always given loads of care and attention, and with so much covid cases in the area, the management and staff have been able to keep the covid to a very minimum at the home which is amazing! I'd like to thank the management and all the staff for all their love care and attention she has had over the years and continue to give, can't thank you enough, you truly go above and beyond and am so grateful for that. Thank you xxx"

C R
carehome.co.uk rating: 5 out of 5

"My sister-in-law is in this home, for a long time now. She is bedridden and has never had a bedsore the whole time. She always looks so fresh clean and tidy, considering she can't do any of that herself. The care she gets is outstanding, the management and staff are truly wonderful, unlike some places, there is never any smells when you walk in there. Can't praise the staff and management enough. Xxx"

E R
carehome.co.uk rating: 5 out of 5

"Staff are courteous, helpful and caring towards residents. The rooms are clean, tidy and warm."

J W
carehome.co.uk rating: 5 out of 5

"My grandfather has been on one of the memory lane communities for a few months now, It was a very hard decision for us as a family, but we are so happy with the care he is receiving, it has been a difficult time with all the various restrictions in place, but the staff have been amazing keeping in contact with us, updating us on how grandad is doing and even helping us to video call him occasionally. When we were finally able to visit, seeing how happy he has put us at ease, all the staff were so welcoming and we could see they thought a lot about grandad. Thank you for all you do! We as a family are extremely grateful!"

L B
carehome.co.uk rating: 5 out of 5

"My grandmother recently came to the home for a weeks respite. After a week on the residential floor, she decided she enjoyed the experience of being around other elderly residents for company and the safety aspect of having the carers close to hand if needed. All the carers have been amazing and friendly and respected my Grandmothers dignity at all times. We hope my Gran can stay long term at Hafan Y coed as this is certainly the best place for her and her ongoing dementia concerns."

M S
carehome.co.uk rating: 5 out of 5

"I have been visiting my friend since she arrived at the home. I have always been impressed with the lovely rooms, the warmth, friendly and lovely way the staff treat her."

Y M
carehome.co.uk rating: 4.92 out of 5

"My mum has settled in well in Hafan-Y-Coed, such a friendly place. The staff are brilliant and I know my mum is in safe hands."

M L
carehome.co.uk rating: 5 out of 5

"Very satisfied with the standard of care and attention given to my Aunt over the last 5 years."

A L
carehome.co.uk rating: 5 out of 5

"The staff are professional, caring and friendly. The standard of care is wonderful. My husband has been a resident for almost 12 months and I feel that he is being properly cared for and safe in his surroundings."

A B
carehome.co.uk rating: 4.82 out of 5

"First-class care."

W W
carehome.co.uk rating: 5 out of 5

"Both my parents are residents at Hafan-Y-Coed. My mother with dementia and my father with Parkinson's. The care and understanding we have received from the amazing staff have been second to none. I cannot thank each member of this fantastic team enough for treating my parents like family. To quote my dad "They make me feel wanted" and as a family, we cannot ask for more."

R W
carehome.co.uk rating: 4.42 out of 5

"Mu husband who has dementia has been treated very kindly and patiently by the staff on Pemberton Ward. They have also been very kind and thoughtful to me as his wife and designated visitor. The management staff are always there for you to answer any queries you may have and they are dealt with efficiently. They all do a wonderful job."

Wendy G
carehome.co.uk rating: 4.75 out of 5

"My mother has been in Hafan y Coed care home since March and I am very happy to see my mother so content. The staff professionally manage those living with dementia with care and sensitivity. The staff from the Managers to the caring staff are very welcoming and friendly. The staff are demonstrably affectionate to my mother, she is not just a resident they really know her. The feedback you get from the nursing staff is first class. As a family we are so happy my mother is in this home and getting such fantastic care."

Julie H
carehome.co.uk rating: 5 out of 5

"I found that losing my husband to dementia a very traumatic time and then having to find a nursing home that would suit all of his needs almost was unbearable, and then there was Hafan-Y-Coed! What a lifesaver! All the staff are so caring and happy in their work, always so helpful; they can't do enough for you and our relatives. He has settled in quite quickly with everyone. I always feel so relaxed when I visit and come away not feeling anxious. Keep up the happy bibes you radiate."

Christine G
carehome.co.uk rating: 4.5 out of 5

"My dad was moved to Hafen-Y-Coed during covid 19 lockdown and the staff were so helpful and reassured us on my dads care. Since living in Pemberton Unit my dad has resumed walking after being immobile since Oct'19. The lady in the office has been so helpful and the nursing/caring staff on dads unit have been amazing. As a family we cannot thank you enough for the care you have given dad and us, we are very grateful."

Melanie L
carehome.co.uk rating: 4.17 out of 5

"My nan was a resident at the home, the staff went above and beyond with her. I will never be able to repay them, for what they did. The activities were amazing. And even though my nan was on a puree diet, they always catered to her needs. The support we had as a family was 5*. The care, dignity, and compassion the staff showed was amazing. This home is simply the best!"

Scott J
carehome.co.uk rating: 5 out of 5

"I am very pleased to say that my partner is being well cared for in your carehome. The staff are caring, polite and respectful. Cannot do enough, clean and welcoming environment - that's very important. Would certainly recommend. Thank you for all your hard work and care."

M D
carehome.co.uk rating: 4.75 out of 5

"My husband has been in Hafan-y-Coed for several months now he has dementia. The staff have been wonderful, always ready to answer questions, kind, thoughtful, especially during this difficult time with no visiting due to Covid, they have been like family to me taking good care of my loved one."

Wendy G
carehome.co.uk rating: 4.58 out of 5

"Our dad has been a resident for over 2-years now, and although he has no speech due to his vascular dementia, he is the happiest we've seen him! He loves all the staff; there's always a high five for the nurses and carers. We would have no hesitation in recommending this place to anyone at all. The staff are always kind and polite, and nothing is too much trouble for them. They are all true angels!"

Kay P
carehome.co.uk rating: 5 out of 5

"Whatever you do do not put your loved one in here. I regret ever putting my loved one in here. Find a better place and do your research on it. It’s a shame I can’t put why but I have lost my trust in the staff here. Unfortunately, the manager left who would bend over backwards to help you. The new manager and the deputy manager really do not care. I’m going to fight all the way to get my loved one out of here. So please do not put your loved one here."

Tina C
carehome.co.uk rating: 1.08 out of 5

"Even though we are still in a pandemic, I cannot thank the team enough for the level of care they are providing to my mother. We are lucky enough to receive regular Facetime calls and updates which puts our mind at ease that Mum is doing well. The management team is priceless and is a credit to your company and their enthusiasm, love and passion is always wonderful to see and it reflects within the remainder of the team. We have loved receiving updates of all the activities the residents have enjoyed during this time and continue to do so. Until we meet again I know my mother is in safe hands and is being loved and cared for like I would wish. We cannot thank the management team and staff enough for all they have done and continue to do. Until we see you again, thank you for everything."

Angela W
carehome.co.uk rating: 4.58 out of 5

"Amazing staff who are all willing to go way above and beyond the job description. Always a welcome and nothing is too much trouble. I cannot fault them in any way and felt very lucky that my mum is so well looked after, it's a huge worry off my mind. Always kept well informed of any changes and updated regularly. Thank you to you all, I am so, so grateful for all that you do."

Rhian G
carehome.co.uk rating: 5 out of 5

"My mother-in-law has been living at Hafan-Y-Coed for nearly 2-years now and has received such good care and love. We are so very impressed with the way the staff have rallied round to look after our relatives during these extremely difficult and unprecedented times. It was her 94th birthday on Saturday, and the staff made it a special day for her, at a time when no one from the family could visit. Not only that, but we received photographs of her with her birthday cake, (provided by Hafan-Y-Coed ), and arrangements were made for her to watch a video sent in by her grandchildren and great-grandchildren. My mother-in-law is still finding it difficult to accept the fact that she will be unable to live independently again, and as a result, she can take out her frustrations in her attitude to the staff. In spite of this, the staff treat her with dignity, patience and love, and we appreciate this so much. So thank you, everybody, at Hafan-Y-Coed. Take care and keep safe!"

Katryn J
carehome.co.uk rating: 5 out of 5

"My mother has been at Hafyn-Y-Coed for over a year and I cannot fault the love, care and support they show not only my mother but myself and family. We are entering uncertain times and I want to wish the team and management all the very best. I know that this will be a challenge but you are all more than ready to deal with this as you work so well as a team and with the residents. My family and I will support you in whatever declensions you make as we know you have the best intentions for my mother and other residents. Thank you for looking after my mother and I know she is in safe hands with you all."

Angela
carehome.co.uk rating: 5 out of 5

"My dad was only a resident in the home for three and a half months. He was treated with respect and dignity and very happy there."

Angela H
carehome.co.uk rating: 5 out of 5

"The care, compassion, dignity and kindness shown to my parents by the staff has been absolutely wonderful. Mum loves the varied menu and high standard of cooking which are provided in an immaculate setting. The high standards are maintained in every aspect of the care mum and dad have received by the staff."

D R
carehome.co.uk rating: 5 out of 5

"I am very impressed with the standard of care and the professionalism of all the staff. The carers are clearly committed to ensuring the comfort and wellbeing of this residents. The overall atmosphere is friendly and supportive, while the medical and physical needs to ensure the safety and health of all is paramount. Well done."

Alan R
carehome.co.uk rating: 5 out of 5

"Our mum moved to Hafan-y-Coed as her dementia had reached the stage where her current home was unable to give her the care and support she needed. Immediately on arriving in Hafan-y-Coed we could see a difference in her care. The love, attention and kindness all staff showed her was overwhelming. The staff to patient ratio was much higher. She had very challenging behaviour, but nothing was an issue for them. The staff gave us utmost respect when Mum died. They couldn't have been kinder or more helpful at a very painful time."

Bridget R
carehome.co.uk rating: 5 out of 5

"After a very bad experience in a previous home, we moved on a recommendation to Hafan-Y-Coed. In the short time he has been there he has put on weight and although he is prone to falling there are always carers at hand to help. The staff are very helpful and friendly."

Sue J
carehome.co.uk rating: 5 out of 5

"Today, April 10th 2019, the cheese and potato pie was delicious and she ate a generous, full amount, clearing her plate. Well done to the chef of the day."

H O
carehome.co.uk rating: 5 out of 5

"My mother is a resident at Hafan-Y-Coed suffering from advanced dementia. In my experience, I cannot recommend HYC highly enough. My mother is well cared for and treated with respect and compassion by the hard working and caring staff. I have found HYC to always be friendly, approachable and quick to inform me of any issues my mother is experiencing. Having struggled to care for my mother for several years, it was extremely difficult to accept that I could no longer do this alone and that my mother would need to be placed in a home. Finding the right home was a major challenge, but fortunately, I was recommended to HYC which has proven to be a wise decision. My gratitude goes to all the staff looking after her."

A M
carehome.co.uk rating: 4.67 out of 5

"I would like to thank all the staff at Hafan-Y-Coed for all the kindness and support that they gave to both my mother and myself during a time that was very difficult for me as I did not want her to go into a nursing home. But every one of the staff took away all my fears and I can never thank them enough for the constant support that they gave us as a family but most of all the care they gave to my mum - thank you once again."

Karen T
carehome.co.uk rating: 4.17 out of 5

"I was adopted by a member of staff. She fed me and washed me without loss of dignity and a warm friendship came, also a rolling association with other members of staff. "Hi Babe" was a greeting between us all. It made me feel at ease. Excellent care home."

G C
carehome.co.uk rating: 4.55 out of 5

"We have found the staff caring and helpful. Any concerns or issues have been addressed promptly. The food is excellent and a choice offered."

S S
carehome.co.uk rating: 4.83 out of 5

"My grandad is very happy here, all the staff are so friendly. I went to visit him today to find out he was down the pub with the activities team. I thought this was great."

Lucy H
carehome.co.uk rating: 5 out of 5

"If you are unfortunate to need care and help, I do not hesitate in writing that Hafon-Y-Coed is the best home in our area. When I have needed care or help in any form it has been there for me. Not only are the patients fortunate in having Hafan-Y-Coed, Barchester Homes are very fortunate in having the staff they do."

Harry M
carehome.co.uk rating: 4.36 out of 5

"We have a great deal of experience visiting family and friends in care homes in the wider Llanelli area. We were greatly impressed by the ambience immediately apparent on entering the foyer of Hafan y Coed: more like a luxury hotel than a care home and head and shoulders above anywhere else in the locality. This impressive start was only amplified with our every contact with members of staff, whose manner and attention to detail exemplified a truly dedicated approach to their various tasks. The decor, layout and staffing of every area again was reminiscent of a fine hotel and the ready availability of refreshments for visitors added even further to an uplifting experience, so different from the depressing atmosphere often apparent in other establishments."

Haydn J
carehome.co.uk rating: 4.17 out of 5

"Can't fault the care of the staff and cleanliness of the facilities. First class service."

Sarah J
carehome.co.uk rating: 5 out of 5

"Hafan-Y-Coed is my mother's home and has been for nearly seven years. The Managers have ensured the atmosphere is homely, whilst maintaining a caring and professional surroundings. My Mother is very happy at Hafan-Y-Coed. We as a family think of all the staff as part of our extended family."

Debbie T
carehome.co.uk rating: 5 out of 5

"The day my husband was admitted to Barchester Hafan-Y-Coed Care Home was a sad day. As my husband and I had been in the Christian Ministry for 50 years, on several occasions we had visited residents in Barchester Hafan-Y-Coed Care Home. The welcome we received was amazing, so warm and friendly. My husband is suffering from Parkinson's which is progressive. There have been many ups and downs. Barchester Hafan-Y-Coed Care Home staff have always been helpful and kind to us both. It will be two years since my husband was admitted and I can say most sincerely I thank God for Barchester Hafan-Y-Coed Care Home for taking care of my husband the way they have."

M H
carehome.co.uk rating: 4.5 out of 5

"In my stay here I have been very well cared for by staff who are so attentive to my condition and needs and the food is second to none, both in quality and variety."

Brian L
carehome.co.uk rating: 5 out of 5

"A wonderful, caring team - respectful, kind, supportive and welcoming to family and residents alike. Hafan is a nurturing home-from-home where quality of life is enhanced and affirmed, and individuality is appreciated. I am beyond happy and grateful for having Dad move here knowing he is now receiving the best possible care and that his days are filled with companionship, community and happiness. There is a wide range of activities each week and regular trips organised. The good is delicious and freshly prepared and the general atmosphere is calm and relaxing. I cannot praise the home and all the staff within it highly enough."

F W
carehome.co.uk rating: 5 out of 5

"I highly recommend Hafan-Y-Coed Care Home. All the staff were excellent, very caring and treated my dad with dignity and were so kind to him. First class cleanliness and the food is lovely."

G B
carehome.co.uk rating: 5 out of 5

"The home is excellent and staff very helpful with whatever your needs are."

Jennifer D
carehome.co.uk rating: 4.67 out of 5

"Nothing is too much for the staff. If I ask for something to be done, there is never any fuss and it is done straight away. I am extremely happy with the care given to my wife. I would recommend Barchester Hafan-Y-Coed Care Home to anyone looking for a happy caring home."

Ryland L
carehome.co.uk rating: 5 out of 5

"My father has been in Barchester Hafan-Y-Coed Care Home since November 2018. I cannot fault the standard of care he has had since his admission. The staff are wonderful, professional and caring and the facilities are excellent. The rooms are large and the furnishings are modern and of a high standard. My father is extremely happy here. The food is excellent with plenty of choice and the activities are plentiful and there is a real sense of community."

Helen H
carehome.co.uk rating: 5 out of 5

"I just want to thank all the amazing staff who looked after my grandfather at Hafan Y Coed. The care and love they gave him was amazing. He was so well looked after. The whole team are heroes in my view. Everyone is so friendly, whether they are cleaners, carers, nurses and kitchen staff. Nothing was ever too much trouble for anyone. The support everyone gave my family right up to the end made the last few days far more bearable. Thank you all !!"

Andrew B
carehome.co.uk rating: 5 out of 5

"Enjoy living here."

Roy S
carehome.co.uk rating: 5 out of 5

"Amazing caring home. The service that is provided is far better than most hotels I have stayed in. Nothing is too much for the staff. My grandad is so settled and cared for with love."

L H
carehome.co.uk rating: 5 out of 5

"My dad moved into Hafan-Y-Coed a couple of months ago. He has dementia and is cared for by wonderful staff. Everyone is so friendly and the staff are always smiling and happy."

Christine H
carehome.co.uk rating: 5 out of 5

"The standard of the home is superb. The staff are very friendly and efficient and the atmosphere is great. The food is very good. As a visitor, I am always treated with respect and feel very welcome. Overall a very good home."

David P
carehome.co.uk rating: 4.5 out of 5

"My dad has been a resident here for just over a year and I am very happy with the care he receives. My dad was immobile, non-compliant with his medication and needed encouragement to eat and drink, after a lengthy stay in hospital he wasn't in very good health generally as well as suffering from dementia. The care, attention, respect and compassion the staff show to dad is very reassuring. I like the fact that dad is always wearing his own clothes (which wasn't always the case in a previous home) and he is always clean and tidy. My dad is also unable to verbally communicate with staff but they have made a massive effort to get to know him and can now read his facial expressions and dad is now mobile, eating well and takes his medication with little fuss most of the time. Seeing someone you love with dementia is devastating and the care my dad receives is brilliant and he is contented and happy the majority of the time and I know my dad is being well looked after. Thank you so much to all the staff."

Helen H
carehome.co.uk rating: 4.17 out of 5

"When it was decided that my father should go into a care home, we weren't happy as we had so many preconceived ideas about care homes. We couldn't have been more surprised. The staff were absolutely wonderful. They treated my father and we as a family as if they'd known us for decades. My father was at a difficult stage in his illness but the staff were so welcoming, kind and understanding, we were overwhelmed by them all. Sadly, he wasn't able to take advantage of the fantastic food and all the activities on offer but they deserve a special mention and shouldn't be underestimated. Thank you all, so very much. I would highly recommend Hafan-Y-Coed."

Philip A
carehome.co.uk rating: 4.75 out of 5

"Although my husband was comparatively only a resident for approx 4 and a half months he had the best of care. His carers were kind, friendly, courteous and caring. My husband did not settle to his environment very well as he clearly missed his home life. As the situation was not of our choosing, early days were quite difficult; not only did the staff care for him but they also took care of me."

T G
carehome.co.uk rating: 4.25 out of 5

"My family member is very happy and relaxed at Hafan-Y-Coed Care Home. The care is faultless. Staff are extremely helpful and caring. Activities offered are appropriate and enjoyable. He enjoys the catering and his daily needs are fully cared for. Staff are approachable and extremely caring. Highly recommend."

Christine V
carehome.co.uk rating: 5 out of 5

"My husband has been here for 3 years. I am very happy with the home and the care and they look after him very well."

R J
carehome.co.uk rating: 4.33 out of 5

"Pleased with nursing care."

Douglas A
carehome.co.uk rating: 4.08 out of 5

"My partner has been a resident in Pemberton Ward for the last five years, which I feel is a safe and secure environment. I have experienced nothing but care and compassion by the staff, they are always ready to help whether by deed or advice. The food is adequate for their dietary needs. Drinks are always on hand. Overall I feel that home and its facilities are good for what it was intended to keep in a safe and happy environment."

M D
carehome.co.uk rating: 4.67 out of 5

"My husband was referred to Hafan-Y-Coed Care Home from hospital as he had a bad experience from elsewhere. He has settled down now very well. He is looked after very well and his carers are second to none."

Hilary F
carehome.co.uk rating: 4.75 out of 5

"Hafan Y Coed is a wonderful nursing home and I cannot recommend them enough. My grandmother is a resident there and since her arrival in August, they haven't been able to do enough. I visit three times a week and every time I am greeted with a smile and a thorough update of her day and how she's doing. First class service from all staff."

Sarah
carehome.co.uk rating: 5 out of 5

"Looked at other homes before choosing Barchester Hafan-Y-Coed Care Home. Very, very happy with the care provided to my mother. Staff are very welcoming."

Stuart W
carehome.co.uk rating: 5 out of 5

"I cannot sing the praises high enough for all the staff at Hafan Y Coed. They are all fantastic. My grandfather has been here for 6 months. Because of his dementia, he can sometimes be difficult but the carers are brilliant with him and have so much patience. They do such a hard job but are always smiling. He enjoys going out on the trips that are organised. The home has a wonderful feel to it and our family are so grateful for all they do for him."

Andrew B
carehome.co.uk rating: 5 out of 5

"My husband is very happy and is well looked after. I would recommend Barchester Hafan-Y-Coed to anybody."

Margaret J
carehome.co.uk rating: 4.83 out of 5

"The genuine warm welcome we received at Hafan Y Coed when we came to look around for a placement for my father was second to none. We were offered coffee and shown around the home by the Deputy Manager. He spoke so enthusiastically about the home and all the residents he spoke to reacted warmly to him. There was a delay in dad coming into the home but the manager was fantastic at keeping the family updated. He has settled in so well and the care he is receiving at the home is fantastic. Everyone smiles and nothing is too much for them. We looked at so many homes in the area and nothing compares to Hafan Y Coed."

Laura L
carehome.co.uk rating: 4.92 out of 5

"Since my grandad moved into Hafan-Y-Coed he has settled in very quickly. All the staff have been very welcoming and nothing is too much trouble for them. It's clear the staff care for my grandad very much! I'd recommend this home to everyone."

Marc G
carehome.co.uk rating: 4.92 out of 5

"The care I have received here during my stay has been extremely good. The staff have been very good during my short stay and I would recommend the services provided."

R S
carehome.co.uk rating: 4.5 out of 5

"Adequate, staff doing their best."

B D
carehome.co.uk rating: 3.75 out of 5

"A very warm welcome. Staff are very friendly and nothing is too much bother."

S M
carehome.co.uk rating: 4.33 out of 5

"We were made to feel very welcome on arrival as I arrived by ambulance after being in hospital for 9 weeks. The management arranged for us to have lunch, which we thought is a very kind act as we had been delayed. The overall atmosphere is cheerful and friendly."

Robert H
carehome.co.uk rating: 4.3 out of 5

"Very pleased with the care my mother has had up to this time. Just a few niggly bits but Mum is a very happy resident with very little work."

E R
carehome.co.uk rating: 4.67 out of 5

"Staff are extremely obliging and kind. Nothing is too much trouble for them and they often go out of their way to ensure the comfort and happiness of residents."

J P
carehome.co.uk rating: 4.17 out of 5

"Father-in-law has been here for approximately 6 weeks, has settled in well and the staff have been very good and welcoming. He has dementia which means he can sometimes be a little agitated. They attend to his needs, taking him into the lounge/dining room for interaction/food and are at hand when he needs personal care. Room is a good size with a toilet, we are able to personalise it with pictures and a TV to keep him occupied/stimulated. Staff are always cheerful, the home has activities/entertainment most Fridays, you are able to have tea/coffee and meals if you mention this and give them advanced warning."

David B
carehome.co.uk rating: 4.33 out of 5

"Extremely satisfied with staff and care home."

R O
carehome.co.uk rating: 5 out of 5

"Caring staff are conscientious and very caring to my wife. Pleasant and respectful."

Norman L
carehome.co.uk rating: 4 out of 5

"In my opinion, this home can be highly recommended for it's care and attention to the needs of the residents. I would recommend the quality of nutrition, the nursing care, the cleanliness & friendliness of the carers. I would rate the home 5*."

N L
carehome.co.uk rating: 4.33 out of 5

My father was living at Hafan Y Coed for four years which in itself is testament to the standard of care he received in what became his home/ The staff are to be congratulated on the efforts they make to care for the residents in sometimes difficult conditions. We appreciate very much the kindness shown towards Dad - he was always shaved, washed and made as comfortable as possible. Sometimes it is the small things that matter the most. The care was outstanding, thank you.

Where to start, what words do you use to explain what your part in the latter part of her journey meant to us. To put your trust in a place and people to care for the most priceless thing you have in your life is very difficult but we can truly say that we had peace in our hearts and minds everytime we saw her or left her with you. Whenever she went to hospital they always commented on how clean and well her skin was and how good her appearance was, that is down to all of you. 

You are all in a special place in our hearts forever, to help us to have the time with her for so long was down to the love and care she had in Hafan-y-Coed. For us to be able to sleep at night knowing she was warm, safe, fed, and cared about is priceless.

We will remember you all with much affection.