What our families say: Hafan-Y-Coed Care Home
"My mother has been in Hafan y Coed care home since March and I am very happy to see my mother so content. The staff professionally manage those living with dementia with care and sensitivity. The staff from the Managers to the caring staff are very welcoming and friendly. The staff are demonstrably affectionate to my mother, she is not just a resident they really know her. The feedback you get from the nursing staff is first class. As a family we are so happy my mother is in this home and getting such fantastic care."
Julie Hcarehome.co.uk rating: 5 out of 5
"I found that losing my husband to dementia a very traumatic time and then having to find a nursing home that would suit all of his needs almost was unbearable, and then there was Hafan-Y-Coed! What a lifesaver! All the staff are so caring and happy in their work, always so helpful; they can't do enough for you and our relatives. He has settled in quite quickly with everyone. I always feel so relaxed when I visit and come away not feeling anxious. Keep up the happy bibes you radiate."
Christine Gcarehome.co.uk rating: 4.5 out of 5
"My dad was moved to Hafen-Y-Coed during covid 19 lockdown and the staff were so helpful and reassured us on my dads care. Since living in Pemberton Unit my dad has resumed walking after being immobile since Oct'19. The lady in the office has been so helpful and the nursing/caring staff on dads unit have been amazing. As a family we cannot thank you enough for the care you have given dad and us, we are very grateful."
Melanie Lcarehome.co.uk rating: 4.17 out of 5
"My nan was a resident at the home, the staff went above and beyond with her. I will never be able to repay them, for what they did. The activities were amazing. And even though my nan was on a puree diet, they always catered to her needs. The support we had as a family was 5*. The care, dignity, and compassion the staff showed was amazing. This home is simply the best!"
Scott Jcarehome.co.uk rating: 5 out of 5
"I am very pleased to say that my partner is being well cared for in your carehome. The staff are caring, polite and respectful. Cannot do enough, clean and welcoming environment - that's very important. Would certainly recommend. Thank you for all your hard work and care."
M Dcarehome.co.uk rating: 4.75 out of 5
"My husband has been in Hafan-y-Coed for several months now he has dementia. The staff have been wonderful, always ready to answer questions, kind, thoughtful, especially during this difficult time with no visiting due to Covid, they have been like family to me taking good care of my loved one."
Wendy Gcarehome.co.uk rating: 4.58 out of 5
"Our dad has been a resident for over 2-years now, and although he has no speech due to his vascular dementia, he is the happiest we've seen him! He loves all the staff; there's always a high five for the nurses and carers. We would have no hesitation in recommending this place to anyone at all. The staff are always kind and polite, and nothing is too much trouble for them. They are all true angels!"
Kay Pcarehome.co.uk rating: 5 out of 5
"Whatever you do do not put your loved one in here. I regret ever putting my loved one in here. Find a better place and do your research on it. It’s a shame I can’t put why but I have lost my trust in the staff here. Unfortunately, the manager left who would bend over backwards to help you. The new manager and the deputy manager really do not care. I’m going to fight all the way to get my loved one out of here. So please do not put your loved one here."
Tina Ccarehome.co.uk rating: 1.08 out of 5
"Even though we are still in a pandemic, I cannot thank the team enough for the level of care they are providing to my mother. We are lucky enough to receive regular Facetime calls and updates which puts our mind at ease that Mum is doing well. The management team is priceless and is a credit to your company and their enthusiasm, love and passion is always wonderful to see and it reflects within the remainder of the team. We have loved receiving updates of all the activities the residents have enjoyed during this time and continue to do so. Until we meet again I know my mother is in safe hands and is being loved and cared for like I would wish. We cannot thank the management team and staff enough for all they have done and continue to do. Until we see you again, thank you for everything."
Angela Wcarehome.co.uk rating: 4.58 out of 5
"Amazing staff who are all willing to go way above and beyond the job description. Always a welcome and nothing is too much trouble. I cannot fault them in any way and felt very lucky that my mum is so well looked after, it's a huge worry off my mind. Always kept well informed of any changes and updated regularly. Thank you to you all, I am so, so grateful for all that you do."
Rhian Gcarehome.co.uk rating: 5 out of 5
"My mother-in-law has been living at Hafan-Y-Coed for nearly 2-years now and has received such good care and love. We are so very impressed with the way the staff have rallied round to look after our relatives during these extremely difficult and unprecedented times. It was her 94th birthday on Saturday, and the staff made it a special day for her, at a time when no one from the family could visit. Not only that, but we received photographs of her with her birthday cake, (provided by Hafan-Y-Coed ), and arrangements were made for her to watch a video sent in by her grandchildren and great-grandchildren. My mother-in-law is still finding it difficult to accept the fact that she will be unable to live independently again, and as a result, she can take out her frustrations in her attitude to the staff. In spite of this, the staff treat her with dignity, patience and love, and we appreciate this so much. So thank you, everybody, at Hafan-Y-Coed. Take care and keep safe!"
Katryn Jcarehome.co.uk rating: 5 out of 5
"My mother has been at Hafyn-Y-Coed for over a year and I cannot fault the love, care and support they show not only my mother but myself and family. We are entering uncertain times and I want to wish the team and management all the very best. I know that this will be a challenge but you are all more than ready to deal with this as you work so well as a team and with the residents. My family and I will support you in whatever declensions you make as we know you have the best intentions for my mother and other residents. Thank you for looking after my mother and I know she is in safe hands with you all."
Angelacarehome.co.uk rating: 5 out of 5
"My dad was only a resident in the home for three and a half months. He was treated with respect and dignity and very happy there."
Angela Hcarehome.co.uk rating: 5 out of 5
"The care, compassion, dignity and kindness shown to my parents by the staff has been absolutely wonderful. Mum loves the varied menu and high standard of cooking which are provided in an immaculate setting. The high standards are maintained in every aspect of the care mum and dad have received by the staff."
D R carehome.co.uk rating: 5 out of 5
"I am very impressed with the standard of care and the professionalism of all the staff. The carers are clearly committed to ensuring the comfort and wellbeing of this residents. The overall atmosphere is friendly and supportive, while the medical and physical needs to ensure the safety and health of all is paramount. Well done."
Alan Rcarehome.co.uk rating: 5 out of 5
"Our mum moved to Hafan-y-Coed as her dementia had reached the stage where her current home was unable to give her the care and support she needed. Immediately on arriving in Hafan-y-Coed we could see a difference in her care. The love, attention and kindness all staff showed her was overwhelming. The staff to patient ratio was much higher. She had very challenging behaviour, but nothing was an issue for them. The staff gave us utmost respect when Mum died. They couldn't have been kinder or more helpful at a very painful time."
Bridget Rcarehome.co.uk rating: 5 out of 5
"After a very bad experience in a previous home, we moved on a recommendation to Hafan-Y-Coed. In the short time he has been there he has put on weight and although he is prone to falling there are always carers at hand to help. The staff are very helpful and friendly."
Sue Jcarehome.co.uk rating: 5 out of 5
"Today, April 10th 2019, the cheese and potato pie was delicious and she ate a generous, full amount, clearing her plate. Well done to the chef of the day."
H Ocarehome.co.uk rating: 5 out of 5
"My mother is a resident at Hafan-Y-Coed suffering from advanced dementia. In my experience, I cannot recommend HYC highly enough. My mother is well cared for and treated with respect and compassion by the hard working and caring staff. I have found HYC to always be friendly, approachable and quick to inform me of any issues my mother is experiencing. Having struggled to care for my mother for several years, it was extremely difficult to accept that I could no longer do this alone and that my mother would need to be placed in a home. Finding the right home was a major challenge, but fortunately, I was recommended to HYC which has proven to be a wise decision. My gratitude goes to all the staff looking after her."
A Mcarehome.co.uk rating: 4.67 out of 5
"I would like to thank all the staff at Hafan-Y-Coed for all the kindness and support that they gave to both my mother and myself during a time that was very difficult for me as I did not want her to go into a nursing home. But every one of the staff took away all my fears and I can never thank them enough for the constant support that they gave us as a family but most of all the care they gave to my mum - thank you once again."
Karen Tcarehome.co.uk rating: 4.17 out of 5
"I was adopted by a member of staff. She fed me and washed me without loss of dignity and a warm friendship came, also a rolling association with other members of staff. "Hi Babe" was a greeting between us all. It made me feel at ease. Excellent care home."
G Ccarehome.co.uk rating: 4.55 out of 5
"We have found the staff caring and helpful. Any concerns or issues have been addressed promptly. The food is excellent and a choice offered."
S Scarehome.co.uk rating: 4.83 out of 5
"My grandad is very happy here, all the staff are so friendly. I went to visit him today to find out he was down the pub with the activities team. I thought this was great."
Lucy Hcarehome.co.uk rating: 5 out of 5
"If you are unfortunate to need care and help, I do not hesitate in writing that Hafon-Y-Coed is the best home in our area. When I have needed care or help in any form it has been there for me. Not only are the patients fortunate in having Hafan-Y-Coed, Barchester Homes are very fortunate in having the staff they do."
Harry Mcarehome.co.uk rating: 4.36 out of 5
"We have a great deal of experience visiting family and friends in care homes in the wider Llanelli area. We were greatly impressed by the ambience immediately apparent on entering the foyer of Hafan y Coed: more like a luxury hotel than a care home and head and shoulders above anywhere else in the locality. This impressive start was only amplified with our every contact with members of staff, whose manner and attention to detail exemplified a truly dedicated approach to their various tasks. The decor, layout and staffing of every area again was reminiscent of a fine hotel and the ready availability of refreshments for visitors added even further to an uplifting experience, so different from the depressing atmosphere often apparent in other establishments."
Haydn Jcarehome.co.uk rating: 4.17 out of 5
"Can't fault the care of the staff and cleanliness of the facilities. First class service."
Sarah Jcarehome.co.uk rating: 5 out of 5
"Hafan-Y-Coed is my mother's home and has been for nearly seven years. The Managers have ensured the atmosphere is homely, whilst maintaining a caring and professional surroundings. My Mother is very happy at Hafan-Y-Coed. We as a family think of all the staff as part of our extended family."
Debbie Tcarehome.co.uk rating: 5 out of 5
"The day my husband was admitted to Barchester Hafan-Y-Coed Care Home was a sad day. As my husband and I had been in the Christian Ministry for 50 years, on several occasions we had visited residents in Barchester Hafan-Y-Coed Care Home. The welcome we received was amazing, so warm and friendly. My husband is suffering from Parkinson's which is progressive. There have been many ups and downs. Barchester Hafan-Y-Coed Care Home staff have always been helpful and kind to us both. It will be two years since my husband was admitted and I can say most sincerely I thank God for Barchester Hafan-Y-Coed Care Home for taking care of my husband the way they have."
M Hcarehome.co.uk rating: 4.5 out of 5
"In my stay here I have been very well cared for by staff who are so attentive to my condition and needs and the food is second to none, both in quality and variety."
Brian Lcarehome.co.uk rating: 5 out of 5
"A wonderful, caring team - respectful, kind, supportive and welcoming to family and residents alike. Hafan is a nurturing home-from-home where quality of life is enhanced and affirmed, and individuality is appreciated. I am beyond happy and grateful for having Dad move here knowing he is now receiving the best possible care and that his days are filled with companionship, community and happiness. There is a wide range of activities each week and regular trips organised. The good is delicious and freshly prepared and the general atmosphere is calm and relaxing. I cannot praise the home and all the staff within it highly enough."
F Wcarehome.co.uk rating: 5 out of 5
"I highly recommend Hafan-Y-Coed Care Home. All the staff were excellent, very caring and treated my dad with dignity and were so kind to him. First class cleanliness and the food is lovely."
G Bcarehome.co.uk rating: 5 out of 5
"The home is excellent and staff very helpful with whatever your needs are."
Jennifer Dcarehome.co.uk rating: 4.67 out of 5
"Nothing is too much for the staff. If I ask for something to be done, there is never any fuss and it is done straight away. I am extremely happy with the care given to my wife. I would recommend Barchester Hafan-Y-Coed Care Home to anyone looking for a happy caring home."
Ryland Lcarehome.co.uk rating: 5 out of 5
"My father has been in Barchester Hafan-Y-Coed Care Home since November 2018. I cannot fault the standard of care he has had since his admission. The staff are wonderful, professional and caring and the facilities are excellent. The rooms are large and the furnishings are modern and of a high standard. My father is extremely happy here. The food is excellent with plenty of choice and the activities are plentiful and there is a real sense of community."
Helen Hcarehome.co.uk rating: 5 out of 5
"I just want to thank all the amazing staff who looked after my grandfather at Hafan Y Coed. The care and love they gave him was amazing. He was so well looked after. The whole team are heroes in my view. Everyone is so friendly, whether they are cleaners, carers, nurses and kitchen staff. Nothing was ever too much trouble for anyone. The support everyone gave my family right up to the end made the last few days far more bearable. Thank you all !!"
Andrew Bcarehome.co.uk rating: 5 out of 5
"Enjoy living here."
Roy Scarehome.co.uk rating: 5 out of 5
"Amazing caring home. The service that is provided is far better than most hotels I have stayed in. Nothing is too much for the staff. My grandad is so settled and cared for with love."
L Hcarehome.co.uk rating: 5 out of 5
"My dad moved into Hafan-Y-Coed a couple of months ago. He has dementia and is cared for by wonderful staff. Everyone is so friendly and the staff are always smiling and happy."
Christine Hcarehome.co.uk rating: 5 out of 5
"The standard of the home is superb. The staff are very friendly and efficient and the atmosphere is great. The food is very good. As a visitor, I am always treated with respect and feel very welcome. Overall a very good home."
David Pcarehome.co.uk rating: 4.5 out of 5
"My dad has been a resident here for just over a year and I am very happy with the care he receives. My dad was immobile, non-compliant with his medication and needed encouragement to eat and drink, after a lengthy stay in hospital he wasn't in very good health generally as well as suffering from dementia. The care, attention, respect and compassion the staff show to dad is very reassuring. I like the fact that dad is always wearing his own clothes (which wasn't always the case in a previous home) and he is always clean and tidy. My dad is also unable to verbally communicate with staff but they have made a massive effort to get to know him and can now read his facial expressions and dad is now mobile, eating well and takes his medication with little fuss most of the time. Seeing someone you love with dementia is devastating and the care my dad receives is brilliant and he is contented and happy the majority of the time and I know my dad is being well looked after. Thank you so much to all the staff."
Helen Hcarehome.co.uk rating: 4.17 out of 5
"When it was decided that my father should go into a care home, we weren't happy as we had so many preconceived ideas about care homes. We couldn't have been more surprised. The staff were absolutely wonderful. They treated my father and we as a family as if they'd known us for decades. My father was at a difficult stage in his illness but the staff were so welcoming, kind and understanding, we were overwhelmed by them all. Sadly, he wasn't able to take advantage of the fantastic food and all the activities on offer but they deserve a special mention and shouldn't be underestimated. Thank you all, so very much. I would highly recommend Hafan-Y-Coed."
Philip Acarehome.co.uk rating: 4.75 out of 5
"Although my husband was comparatively only a resident for approx 4 and a half months he had the best of care. His carers were kind, friendly, courteous and caring. My husband did not settle to his environment very well as he clearly missed his home life. As the situation was not of our choosing, early days were quite difficult; not only did the staff care for him but they also took care of me."
T Gcarehome.co.uk rating: 4.25 out of 5
"My family member is very happy and relaxed at Hafan-Y-Coed Care Home. The care is faultless. Staff are extremely helpful and caring. Activities offered are appropriate and enjoyable. He enjoys the catering and his daily needs are fully cared for. Staff are approachable and extremely caring. Highly recommend."
Christine Vcarehome.co.uk rating: 5 out of 5
"My husband has been here for 3 years. I am very happy with the home and the care and they look after him very well."
R Jcarehome.co.uk rating: 4.33 out of 5
"Pleased with nursing care."
Douglas Acarehome.co.uk rating: 4.08 out of 5
"My partner has been a resident in Pemberton Ward for the last five years, which I feel is a safe and secure environment. I have experienced nothing but care and compassion by the staff, they are always ready to help whether by deed or advice. The food is adequate for their dietary needs. Drinks are always on hand. Overall I feel that home and its facilities are good for what it was intended to keep in a safe and happy environment."
M Dcarehome.co.uk rating: 4.67 out of 5
"My husband was referred to Hafan-Y-Coed Care Home from hospital as he had a bad experience from elsewhere. He has settled down now very well. He is looked after very well and his carers are second to none."
Hilary Fcarehome.co.uk rating: 4.75 out of 5
"Hafan Y Coed is a wonderful nursing home and I cannot recommend them enough. My grandmother is a resident there and since her arrival in August, they haven't been able to do enough. I visit three times a week and every time I am greeted with a smile and a thorough update of her day and how she's doing. First class service from all staff."
Sarahcarehome.co.uk rating: 5 out of 5
"Looked at other homes before choosing Barchester Hafan-Y-Coed Care Home. Very, very happy with the care provided to my mother. Staff are very welcoming."
Stuart Wcarehome.co.uk rating: 5 out of 5
"I cannot sing the praises high enough for all the staff at Hafan Y Coed. They are all fantastic. My grandfather has been here for 6 months. Because of his dementia, he can sometimes be difficult but the carers are brilliant with him and have so much patience. They do such a hard job but are always smiling. He enjoys going out on the trips that are organised. The home has a wonderful feel to it and our family are so grateful for all they do for him."
Andrew Bcarehome.co.uk rating: 5 out of 5
"My husband is very happy and is well looked after. I would recommend Barchester Hafan-Y-Coed to anybody."
Margaret Jcarehome.co.uk rating: 4.83 out of 5
"The genuine warm welcome we received at Hafan Y Coed when we came to look around for a placement for my father was second to none. We were offered coffee and shown around the home by the Deputy Manager. He spoke so enthusiastically about the home and all the residents he spoke to reacted warmly to him. There was a delay in dad coming into the home but the manager was fantastic at keeping the family updated. He has settled in so well and the care he is receiving at the home is fantastic. Everyone smiles and nothing is too much for them. We looked at so many homes in the area and nothing compares to Hafan Y Coed."
Laura Lcarehome.co.uk rating: 4.92 out of 5
"Since my grandad moved into Hafan-Y-Coed he has settled in very quickly. All the staff have been very welcoming and nothing is too much trouble for them. It's clear the staff care for my grandad very much! I'd recommend this home to everyone."
Marc Gcarehome.co.uk rating: 4.92 out of 5
"The care I have received here during my stay has been extremely good. The staff have been very good during my short stay and I would recommend the services provided."
R Scarehome.co.uk rating: 4.5 out of 5
"Adequate, staff doing their best."
B Dcarehome.co.uk rating: 3.75 out of 5
"A very warm welcome. Staff are very friendly and nothing is too much bother."
S Mcarehome.co.uk rating: 4.33 out of 5
"We were made to feel very welcome on arrival as I arrived by ambulance after being in hospital for 9 weeks. The management arranged for us to have lunch, which we thought is a very kind act as we had been delayed. The overall atmosphere is cheerful and friendly."
Robert Hcarehome.co.uk rating: 4.3 out of 5
"Very pleased with the care my mother has had up to this time. Just a few niggly bits but Mum is a very happy resident with very little work."
E Rcarehome.co.uk rating: 4.67 out of 5
"Staff are extremely obliging and kind. Nothing is too much trouble for them and they often go out of their way to ensure the comfort and happiness of residents."
J Pcarehome.co.uk rating: 4.17 out of 5
"Father-in-law has been here for approximately 6 weeks, has settled in well and the staff have been very good and welcoming. He has dementia which means he can sometimes be a little agitated. They attend to his needs, taking him into the lounge/dining room for interaction/food and are at hand when he needs personal care. Room is a good size with a toilet, we are able to personalise it with pictures and a TV to keep him occupied/stimulated. Staff are always cheerful, the home has activities/entertainment most Fridays, you are able to have tea/coffee and meals if you mention this and give them advanced warning."
David Bcarehome.co.uk rating: 4.33 out of 5
"Extremely satisfied with staff and care home."
R Ocarehome.co.uk rating: 5 out of 5
"Caring staff are conscientious and very caring to my wife. Pleasant and respectful."
Norman Lcarehome.co.uk rating: 4 out of 5
"In my opinion, this home can be highly recommended for it's care and attention to the needs of the residents. I would recommend the quality of nutrition, the nursing care, the cleanliness & friendliness of the carers. I would rate the home 5*."
N Lcarehome.co.uk rating: 4.33 out of 5
My father was living at Hafan Y Coed for four years which in itself is testament to the standard of care he received in what became his home/ The staff are to be congratulated on the efforts they make to care for the residents in sometimes difficult conditions. We appreciate very much the kindness shown towards Dad - he was always shaved, washed and made as comfortable as possible. Sometimes it is the small things that matter the most. The care was outstanding, thank you.
Where to start, what words do you use to explain what your part in the latter part of her journey meant to us. To put your trust in a place and people to care for the most priceless thing you have in your life is very difficult but we can truly say that we had peace in our hearts and minds everytime we saw her or left her with you. Whenever she went to hospital they always commented on how clean and well her skin was and how good her appearance was, that is down to all of you.
You are all in a special place in our hearts forever, to help us to have the time with her for so long was down to the love and care she had in Hafan-y-Coed. For us to be able to sleep at night knowing she was warm, safe, fed, and cared about is priceless.
We will remember you all with much affection.
Read our brochure ‘Life in our home. Providing care through coronavirus’ for more information on how we’re here to help you and your loved one.
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