Reviews for Hafan-Y-Coed Care Home

It was a very difficult decision to make when the time came that I could no longer care for my mother at home. But from the first assessment at our home I was made to feel confident it was the right decision. Everyone has been so caring and supportive.
Four weeks in, my mother has settled in and appears happier than she has been in a long time. In retrospect it must have been quite a lonely experience with (mainly) only me for company.
The staff at Hafan y Coed are very professional and friendly. There us always something going on to entertain the residents, and it is a delight to see.
I am also made to feel welcome and the activities staff keep in contact with me via photos and messages about Mam which do wonders to reassure me she is being cared for in the right place.
To Sarah and all your staff ... a very big thank you! You are all brilliant!

My father has settled so well with his Hafen Y Coed home. He absolutely adores his extended family. The staff are the most hard-working, welcoming & so kind to all. The staff give so much patience, kindness & love to their residents & in the staff words "they are like family to us" what more do we need to hear & see knowing how safe & loved our loved ones a cared for like family. ❤️

Having taken part in a fund raiser event at Hafan Y Coed Home today it was great to se a very happy and friendly environment for the residents to engage in activities with the staff. It was well presented and clean for the residents as well as meeting the needs for the those with mobile issues so they could engage in the activities.

While participating in the bike ride charity event we were watching how the staff were engaging with residents in a friendly and professional manner making sure that they were in enjoying the event.

From a personal and business perspective it was great to see a care home engage so well with the residents vey refreshing and will happily support them in future charity events

"What a wonderful home with such lovely caring staff. You looked after my dear mum for her last few months of palliative care and did everything to make it comfortable for her. I was so glad that she joined in activities and was even able to walk using the zimmer frame after coming out of hospital in a wheelchair. As a home all the staff showed my mum, me, my family and my mums friends a genuine welcome when there. I would have no hesitation in recommending this home."

Karen W
carehome.co.uk rating: 5.00 out of 5

"Can't fault anything in Barchester Hafan-Y-Coed Care Home. I am happy that my husband is cared for in the way he cared. The staff are incredibly caring and loving. I always have a warm welcome when I come to visit."

M D
carehome.co.uk rating: 5.00 out of 5

"My mother has dementia and has now been at Hafan-Y-Coed Care Home for over four years. I am very pleased how well she has settled there and how happy she is in her surroundings. The home is comfortable and the staff have been great and will go out of their way to see to her needs and to keep her happy. I feel I have good contact with the care staff and with management, which is essential. In conclusion, I am very happy with my choice of care home and with the service provided and most importantly, I know my mother is too."

J S
carehome.co.uk rating: 5.00 out of 5

"All staff are extremely kind and professional. The activities lady is always full of fun and tries to engage all the residents in whatever she has arranged."

Maria D
carehome.co.uk rating: 4.67 out of 5

"My mum has been at Hafan-Y-Coed for nearly three years and I am very happy with her care. All the staff work extremely hard and are always upbeat and helpful. They are very considerate of my mum's needs. Even though they have had a very tough time through COVID, they have soldiered on and buoyed up the residents. The only points that they could improve on is updating the resident's rooms and being more inspiring with the daily food menu. On the whole, I believe my mum is being very well cared for at Hafan-Y-Coed."

Linda H
carehome.co.uk rating: 4.42 out of 5

"Can't praise the home and staff enough. They drove 60 miles to collect my mother so she could attend my son's wedding ad I will be eternally grateful!"

Andrea R
carehome.co.uk rating: 4.92 out of 5

"My partner has been in Hafan-Y-Coed Care Home for four months. Everyone has gone out of their way to make him feel at home. He says he particularly enjoys all his meals - he has even commented 'this hotel has excellent food!' This care home is very well run with dedicated staff. All the imaginative activities (both in and out the home) are extremely well organised with all residents participating. My partner's health has improved since being in Hafan-Y-Coed and he even has the opportunity of using his Welsh - something that is important for him. He's also enjoyed visiting the wetlands."

Christine R
carehome.co.uk rating: 5.00 out of 5

"Great team - great service. Always friendly. My dad settled really well. Great team."

Darren M
carehome.co.uk rating: 5.00 out of 5

"The care that my dad has received has exceeded our expectations completely. We are so impressed with the care and positive attitude of the staff. The food is excellent! The activities ongoing for the residents are fantastic and help to stimulate his mind."

Richard H
carehome.co.uk rating: 5.00 out of 5

"I was upset that my dad had to go into a home because of his Dementia and falls. However, he has settled really well and I have no worries about his care at all. The staff are amazing, so caring and extremely hardworking. The activity team are always arranging different events and there is always something going on. We couldn't be happier and I would have no hesitation about recommending Hafan-Y-Coed Care Home to anyone."

K M
carehome.co.uk rating: 4.92 out of 5

"We had a wonderful afternoon with mum in the general lounge. The activities team led this afternoon were excellent. The singing brought mum and the residents to life. Mum was singing along with all the old welsh songs. Well done everyone."

Ian B
carehome.co.uk rating: 5.00 out of 5

"Thank you for the very warm welcome my relative received when he began his stay at Hafan Y Coed Care Home. Deciding upon a care home was one of the hardest and most difficult decisions I have ever had to make. The staff treat residents (and visitors) with dignity and respect and endeavour to include everyone in activities regardless of their ability. They try and find the appropriate level of focus and adapt to suit individuals. The staff rotas are consistent so there is familiarity in each community. So important to ensure residents are fully supported and are provided with continuity of care, daily living support and an element of kind familiarity. They work tirelessly in a very often challenging environment. The nursing staff have been attentive and kept me informed when they have identified potential health issues. Management is visible, very approachable and innovative."

M J
carehome.co.uk rating: 4.42 out of 5

"My mother needed extra care, and we needed to place her in a care home. This was a very difficult and emotional decision to make. A place was available in Hafan y Coed. I am so happy we chose to accept it. The home is immaculate. Feels very homely. It was suggested I took some personal belongings for Mam's room before she arrived. It looked so welcoming and familiar on arrival. The staff are so friendly and accommodating. Nothing is too much trouble. The activities are amazing, and we can actually see an improvement in Mam since she has been there. My son visited today and was absolutely delighted to see his gran doing so well. Diolch pawb!"

Tina S
carehome.co.uk rating: 4.50 out of 5

"My family and myself are over the moon with the excellent care my mum receives at Hafan Y Coed. Every member of staff goes above and beyond to ensure the residents get the quality of care they deserve. The residents are treated with dignity and respect and are treated as individuals. We are so happy we chose this home for my mum."

Allison T
carehome.co.uk rating: 5.00 out of 5

"Every time I visit, staff members are always positive, encouraging and extremely approachable. Health issues are always identified and communicated well with the family. The entertainment staff always find ways to get my bampa to engage despite being immobile. They make every effort to involve him and make him smile. He always has options when it comes to food and the nurses are always on top of his weight management. As a family, we love Hafan-Y-Coed Care Home."

Laura B
carehome.co.uk rating: 5.00 out of 5

"Having worked as a nurse in the past I have very high standards of care so I cannot fault any aspect of mum's care. All the staff treat her with care and dignity and more so with love. They aren't just doing a job, they treat all the residents like they are treating their own families. The activities programme is second to none and the fact they put it on social media, I look forward to seeing what they have been up to. All staff from housekeeping to maintenance are friendly and caring. Well done and thank you."

A H
carehome.co.uk rating: 5.00 out of 5

"Hafan-y-Coed has been providing the most exceptional care to my gran after her move. Nothing is too much, they are so friendly and caring towards all the residents. It makes me so relieved to know she is in such good hands, safe and happy. There are always activities going on and plenty of engagement. I would wholeheartedly recommend them."

R T
carehome.co.uk rating: 5.00 out of 5

"All staff go above and beyond in every way to make my mother in laws life normal, comfortable and enjoyable. The food is top quality and the cleanliness is very good. The care she receives is excellent. She is treated with dignity at all times and enjoys the activities, the activities are very good. Although the care home is very expensive, in my opinion, it is the best in the area and would wholeheartedly recommend it to anyone."

Scott S
carehome.co.uk rating: 4.75 out of 5

"Lovely place, with superb staff and team, always spotlessly clean and Mum is dressed beautifully. Great activities and events and always feel valued, listened to and very welcome anytime. Mum would have never made the recovery and progress anywhere else as she has."

Joanna S
carehome.co.uk rating: 4.83 out of 5

"Staff are always warm and welcoming. Staff are always happy to help accommodate Dad. Management are approachable, and problems that have arisen have been dealt with. Activity coordinators are fantastic and happy to help. Staff enabled us to bring Dad home for Christmas Eve which was wonderful for the family."

J P
carehome.co.uk rating: 4.00 out of 5

"The overall experience was very good. The staff went the extra mile in every way to make my wife's stay comfortable-happy and loving."

Gordon M
carehome.co.uk rating: 4.25 out of 5

"I can only say that you are excellent, staff from the manager to all the other support staff, carers, cooks and nurses that help run Hafan-Y-Coed. I had always heard excellent reports from previous families who had stayed at the home. My father has recently arrived at Hafan-Y-Coed and I feel he has become part of the family, the events team are excellent with the interaction they have with everyone. Well done to all the staff."

Sandra H
carehome.co.uk rating: 4.83 out of 5

"Very pleased with staff. Accommodation first class, feel comfortable with my dads care."

Derek W
carehome.co.uk rating: 5.00 out of 5

"I'm very happy with Dad's progress. I have never seen Dad so settled. A lovely warm welcome from the staff when I come to see my dad. Thank you all."

Caron T
carehome.co.uk rating: 5.00 out of 5

"Very positive atmosphere with activities as well as a good interaction between staff and residents. The staff seem to know the residents as individuals and respond well to their different personalities and requirements. Everyone is very patient and committed to caring for each resident."

Eleanor L
carehome.co.uk rating: 5.00 out of 5

"I am so glad my grandfather is very happy and settled in this nursing home. I am happy he has made new friends here and the staff are good with him. He loved the football in the stadium and he loved the theatre and I love seeing the photos and my grandfather is having the right care and support."

Catrin J
carehome.co.uk rating: 5.00 out of 5

"Absolutely so happy that my mum is happy and well cared for here. The staff are like family, loving and attentive - nothing is too much trouble when we ask. Entertainment staff are worthy of any holiday camp! Brilliant and so much fun. I'm booking a place when I'm ready!"

Natalie R
carehome.co.uk rating: 5.00 out of 5

"My dad is looked after very well. He is happy every time I visit. The staff are excellent, always helpful and friendly."

Emma J
carehome.co.uk rating: 5.00 out of 5

"I have found the entertainment team to be very caring and professional when dealing with my mum. Nothing is too much trouble for them. They have various enrichment activities that provide for residents and go above and beyond in their roles."

Gary B
carehome.co.uk rating: 5.00 out of 5

"Fantastic care home, very friendly staff and nothing is too much. My father is well looked after and is enjoying his stay at Hafan-Y-Coed Care Home. Staff always keep you up to date even when you are not visiting. Well done all."

Anthony M
carehome.co.uk rating: 5.00 out of 5

"I am overwhelmed by how wonderful Hafan-Y-Coed Care Home is. Such a family unit. My father has settled so well and absolutely loves the care and being spoilt by all the staff. I cannot wait to join in the activities with the very friendly and fun team. I cannot fault the care staff and everyone involved in caring for the residents, you can see how wonderful the staff are with all the residents and that makes the residents so happy."

Debbie L
carehome.co.uk rating: 5.00 out of 5

"My mum had been a resident for 5 years. She passed on the 1st of May. The staff were amazing. They loved my mum like she was their mum. The love and respect they gave her was amazing. In the 24 hours leading up to losing her, they were so loving and compassionate. They couldn’t do enough for us. They didn’t just make my mum as comfortable as she could be but they made this awful experience a little easier for her family. I was a mess and the numbness was debilitating. The honour walk lineup they did for my mum as she was being taken away was the most amazing act of kindness, love, respect and compassion I have ever witnessed and something I will never forget. They weren’t just carers/nurses they were part of the family. They really did love her. I can’t thank the manager and the team enough, especially the ones who were by our side for the 28 hours. You know who you are, I will never forget that. Thank you so very much."

Tina C
carehome.co.uk rating: 5.00 out of 5

"The staff are friendly and helpful. Greeted with smiles and ready to answer any queries. Homely atmosphere and welcoming."

P W
carehome.co.uk rating: 5.00 out of 5

"After a long period in hospital, my husband's condition had deteriorated so much I was in despair. Since his move to Hafan-Y-Coed I can't believe the improvement. Lovely surroundings, good quality food, lots of stimulation from an amazing entertainment team. I feel part of a warm friendly family who give amazing care to my husband and cannot speak highly enough of the amazing staff for their compassion and care for each and every resident. I am so grateful to have found a vacancy at this lovely home."

Sandra D
carehome.co.uk rating: 4.50 out of 5

"The staff have always been really great, they get to know your family to try to promote the best care. They are always helpful and welcoming and were great with both my grandpa and grandma."

Kym H
carehome.co.uk rating: 4.92 out of 5

"We are delighted with the amazing care that is given to our mum at Barchester Hafan-Y-Coed Care Home. Mum is treated with the utmost dignity and respect. It is home from home! The care by everyone is amazing! We couldn't ask for better care. The staff are always providing Mum with the best level of care we could wish for. Thank you! Simply amazing."

Simon G
carehome.co.uk rating: 5.00 out of 5

"Dad is happy here, rooms very clean, staff brilliant and caring."

T B
carehome.co.uk rating: 5.00 out of 5

"Excellent."

Sarah W
carehome.co.uk rating: 5.00 out of 5

"Very happy with the care Mum is receiving at Barchester Hafan-Y-Coed Care Home. Great that I am able to keep track of everything that is happening on social media. Never a dull moment. Keep up the good work."

N M
carehome.co.uk rating: 5.00 out of 5

"Having had experience of another care home recently, I can only say coming here was a breath of fresh air. The whole attitude is different to previous and I know my wife knows that as well. I enjoy coming here myself."

Colin J
carehome.co.uk rating: 4.83 out of 5

"This is my first experience of needing a placement in a care home for my father. The staff could not have made a better impression! So warm and welcoming. Every effort has been made to make Dad feel at home and relaxed. Each time we visit, we are welcomed like family members. I am grateful to each person at the home, and the care, love, kindness and compassion are the hallmarks of Barchester Hafan-Y-Coed Care Home, Llanelli. Thank you all."

J D
carehome.co.uk rating: 5.00 out of 5

"I like the staff I met when I visited my mum from Singapore in April. They appreciated how close we were and how much we enjoyed each other's company. When I left, there was a promise to set up weekly video calls. Sadly, that never happened. It is very disappointing to repeatedly send links, wait around for 30-45 minutes then give up. Barchester Hafan-Y-Coed Care Home have not offered reasons why and emails go unanswered. It is a shame that they are over-promised or are unwilling/unable to go the extra mile."

Liz C
carehome.co.uk rating: 3.33 out of 5

"Barchester Hafan-Y-Coed Care Home is an amazing place. Mum has been there for two years and although her needs have changed considerably, the care she receives is still the best it could be. Thank you to you all for everything you do, every single day."

Sian T
carehome.co.uk rating: 5.00 out of 5

"My daddy is very happy in Barchester Hafan-Y-Coed Care Home and has settled in very well. The care staff and nursing staff are very attentive and see to his every need. Brilliant entertainment too."

Wendy B
carehome.co.uk rating: 5.00 out of 5