Meet the team

From nurses and carers to chefs and housekeepers, staff in our home are here to deliver high quality care and services to those we support. Check below to meet some of the friendly faces you are likely to see when visiting our home:

Care homes and elderly care from Barchester Healthcare

Tracy Hough

Senior General Manager

Hello, my name is Tracy, and I am the Senior General Manager here at Glenroyd.

I have been privileged to enjoy a nursing career in both the NHS and private healthcare for over 30 years. I came to Barchester in 2014 and feel I am supported by the company and my lovely staff to provide a warm and caring service.

Sue Williams

Team Leader

My name is Sue and I manage the residential and memory lane units at the Glenroyd Care Home. I have worked in care for over 27 years. I started as a care assistant and following training and gaining further qualifications I am now managing my own units. My role is to provide a warm welcome to all our new residents and to ensure they have a comfortable stay. I work closely with a team of senior care and care staff in order to ensure the highest standards of care are offered to each of our residents.

Ashleigh Slack

Administrator

I am Ashleigh and I recently started to work as the Administrator at the Glenroyd Care Home. I have previously worked within the NHS and for the Priory Group within human resources. I love meeting the residents and their families and supporting them to get settled into the home.

Chelsea Boyd

Activities Coordinator

Hello, my name is Chelsea and I am the Activities Coordinator here at Glenroyd; I arrange all of the activities at the home.

I worked as a Care Assistant here before taking on my current role and I feel privileged to be a part of such a lovely home.

My focus is to ensure that residents can lead a satisfying and stimulating lifestyle. I will always endeavour to provide a varied and meaningful activities programme for those we support.

I absolutely love my job role and enjoy a challenge. It is a great blessing to improve a person’s quality of life and see someone smile because of you.

Andy Bishop

Head Chef

Hi, my name is Andy and I am the Head Chef here at Glenroyd. For over 40 years, I have worked in hotels, restaurants and care homes. At Glenroyd, I’m here to innovate and ensure that the nutritional needs of residents are always met, and that the food we provide is at a high standard.

Bernie Naughton

Maintenance Manager

Before joining Barchester, I ran my own building company in London for 25 years.

Together, with Mark, our Gardener, and the Maintenance Assistant, we very much keep on top of any problems that may arise. One of the best things about the job is chatting to all the residents and listening to their great stories.

We will always try to find time for a chat and are always happy to talk to loved ones as well.

Please feel free to ask for me if you have any queries.

Anne Rawcliffe

Housekeeping Manager

I am Anne and I manage all the hospitality within Glenroyd Care Home. With a team of housekeepers and laundry staff, I aim to make the home clean and infection-free and, of course, homely for residents. We prepare rooms for new residents and will take into account individual preferences for colour schemes whenever possible. On a daily basis, the housekeepers will clean all bedrooms and communal areas. We have a large amount of laundry to wash, iron and return to residents, but our dedicated staff will do this as quickly as possible and to a high standard.

Meet the team

Tracy Hough

Sue Williams

Ashleigh Slack

Chelsea Boyd

Andy Bishop

Bernie Naughton

Anne Rawcliffe

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