What our families say: Friston House Care Home
05 September 2018View the report
"My mum has been a resident at Friston since 2020, Friston House is very clean, well kept, welcoming and friendly with wonderful food from the chef! Receptionists are friendly, knew mine and mums name very quickly and were very welcoming and helpful every time I rang. The head of residential and his team are amazing! The head of residential was very reassuring and easy to talk to if I had any concerns and would always ask if I and my family are ok as he understands the emotional roller coaster that we all go through as a family when our loved one is in a care home at this unsettling time during covid. The residential team are kind, caring, reassuring, friendly and nothing is too much trouble for them, they went out of their way to make sure my mum was happy and gave her a great deal of comfort when she was feeling sad, she was treated with dignity and respect and became very fond of the team I cannot thank all staff at Friston enough for looking after my mum so well! THANK YOU ALL!!!!"
Dannielle Jcarehome.co.uk rating: 4.92 out of 5
"Mum has been in Friston House for approx one and a half years. The nurses/carers/activity girls etc have been really good to Mum, always doing that extra bit, especially during lockdown to keep her happy and her spirits up. Would highly recommend this care home. I feel happy knowing she is in good and caring hands. Friston House has been made to look like a home from home with its cosy lounges, which are kept clean. We have lots of experience with care homes, and I can honestly say we have been lucky to have Mum here."
Susan Kcarehome.co.uk rating: 4.83 out of 5
"My Mum has been in Friston House for nearly three years now and I have seen quite a few changes during this period, including the revamp, which was carried out to the highest level. The staff here are all excellent. They are all very caring and compassionate and treat residents with respect. Unfortunately, my Mum deteriorated during the lockdown and was moved from residential to memory lane. To start with, I was worried about the move and the effect it might have on her, leaving behind all the fabulous staff who had lovingly cared for her over the years. My mind was soon put at rest, as the staff on memory lane are all brilliant too. The head of the unit provides me with regular updates on Mum, such as what she has eaten and drunk. Friston House should be very proud of the team they have in place. They have also been very proactive re COVID and have put in place a COVID safe visiting room. The only little moan I may have is the activities for the residents could be better."
Karen Lcarehome.co.uk rating: 4.5 out of 5
"Mum unfortunately had to go into care during Covid which has been even harder for her and our family. All the staff in Friston House Care Centre have been fantastic. Such caring and friendly people who treat our mum with love and dignity. They have supported us as a family through this difficult time."
Karen Dcarehome.co.uk rating: 4.83 out of 5
"My husband received excellent care in the residential and memory units. All staff treated with respect at all times especially the difficult times. The support and care given to me, his wife, was excellent."
Marion Mcarehome.co.uk rating: 4.67 out of 5
"We can’t thank Friston enough for the care they gave our brother in the last few months of his life. The team showed such care and compassion towards him, especially when the home was closed during the lockdown. My sister and I were able to be with him and hold his hand when he passed away, and that will always be priceless to us both, something denied to so many over the last few awful months. So with love and gratitude to all at Friston House."
Clare Rcarehome.co.uk rating: 4.83 out of 5
"This is an excellent care home. My father has been a resident for over a year and has been very well cared for. All the staff are very friendly, and nothing is too much bother. This has been very evident in the latest crisis where we have been unable to visit. It is very reassuring to know that he is safe and well."
Trish Acarehome.co.uk rating: 4.75 out of 5
"A very big thank you to the head of residential and his team. You have not only cared for my mum through what is a very difficult time, but you have also reassured myself and my family that she is happy and safe. We have phoned her everyday and she has sounded extremely happy. Thank you to the head chef and his team for the wonderful and nutritious food, you still maintain a high standard. I haven’t met the new manager yet. I have always been reassured at Christmas by the deputy/acting manager that the standards will continue to be maintained at a high level and this has proven to be the case. Thank you all again."
Liz Fcarehome.co.uk rating: 4.83 out of 5
"My mother has been a resident for nearly a year, we looked at over 49 homes; Friston House was the last home we looked at. Friston House has an exceptional caring staff, head of residential care, and his team have treated my mother with the utmost care, kindness, dignity and respect. Thank you all so much for making her stay a happy one. Friston House you should be proud to have a team who are worth their weight in gold. The chef and his team deliver the highest standard of food. Nothing is too much trouble. The chef and his team ensure the residents get freshly prepared food every day. The food in the restaurant is tasty and well presented. I do hope Barchester keep all the staff happy, as without this fantastic team, Friston House would not be the home it is today."
Liz Fcarehome.co.uk rating: 3.92 out of 5
"We cannot say thank you enough for the care given to our uncle during his stay at Friston House Care Centre until his passing. Anna and her team were amazing and caring. They always had time for us as well as our uncle. We would highly recommend this home. Thank you doesn't seem enough!"
D Hcarehome.co.uk rating: 4.91 out of 5
"Excellent care and support from extremely professional and efficient staff. Individual staff members treated my Mum with dignity and sensitivity. The property is modern, purpose-built and has recently been redecorated to a high standard. No one really wants to be here but the arrangements make it as bearable as possible. No hesitation to recommend."
Steven Pcarehome.co.uk rating: 4.17 out of 5
"The staff were good and caring and put the resident's interest at heart. During this time, decorating was going on and areas were sometimes dusty but to be expected. Thank you, everyone."
N Tcarehome.co.uk rating: 4.33 out of 5
"Mum was bedridden during the 18 months she was at Friston House. The carers and nurses all showed her compassion and support. Mum enjoyed the meals. During mum's last two weeks of life, both mum and the family were given practical and emotional support. Thank you."
Sue Pcarehome.co.uk rating: 4.33 out of 5
"Lovely, caring staff. Communication is lovely. Beautiful surroundings, the food looked out of this world."
Maria Kcarehome.co.uk rating: 5 out of 5
"My sister has been a resident in the nursing unit for several months since December. All the staff from the cleaners to the care staff and nurses and the unit manager have given my sister the highest possible degree of care, love and compassion that I or she could possibly have hoped for. Thank you for your perfect place of safety."
Philip Wcarehome.co.uk rating: 5 out of 5
"The staff at Friston are excellent. They have given my mum the highest degree of care, love and compassion and made this horrible journey for mum and me so much more bearable. Thank you so much, you are all heroes."
H Bcarehome.co.uk rating: 4.17 out of 5
"Complete care plan review due to deterioration of medical condition and degeneration of mobility. Professional and productive. Listened to my needs/expectations for my mum. Explained thoroughly process and agreed a comprehensive action plan."
Tania Lcarehome.co.uk rating: 5 out of 5
"My mother was only at the home for a short time for "end of life" care. The staff were kind, caring, compassionate and very gentle in their care. At the point of my mother's death, the staff took time to comfort and care for both my sister and myself."
J Tcarehome.co.uk rating: 5 out of 5
"The staff who provide the services are dedicated in their work. Meals provided are sometimes undercooked. Due to the various degrees of illness, it is a problem to provide activities to accommodate all residents."
Derek Wcarehome.co.uk rating: 4.25 out of 5
"The staff were brilliant and patient with my mother who had dementia. They did their very best to ensure my mother was happy, healthy and safe. When my mother's time came they not only monitored her to ensure great end of life care but also ensured we were and all our family were cared for as well, including tea and sandwiches. They were marvellous and amazing to our mother and all our family."
R Ccarehome.co.uk rating: 3.92 out of 5
"Fantastic care for my mother when she was here for a while. Staff are helpful and friendly, nurses are very caring and brilliant, the head housekeeper was brilliant with mum and nothing was too much trouble. Cleanliness throughout the home is fantastic. The only downfall I would say is the lack of activities, they don't seem to do much."
Claudette Mcarehome.co.uk rating: 4.58 out of 5
"I find the activity team to be very friendly and always ready to keep one's spirits high. They are always finding activities to stimulate people's imaginations - whether it is craftwork cookery, general knowledge quizzes and entertainment. Everything is within people's capabilities and to boost their confidence. I would say this is an important part of folks living in Barchester Friston House Care Centre and os enjoyed by many. Keep up the good work! Support them, please."
Jennifer Jcarehome.co.uk rating: 4.17 out of 5
"From what we have seen, the staff do their best to look after all the residents and are very friendly and helpful."
Wendy Bcarehome.co.uk rating: 4 out of 5
"The care and compassion received were exemplary. The staff both medical and care staff were absolutely wonderful cannot praise the care home enough. The management and all the staff were so helpful."
Derrick Ccarehome.co.uk rating: 4.67 out of 5
"I found the home to be very accommodating to my husband's needs. Sadly my husband passed away and was treated with dignity. The staff at Friston are kind, caring, loving and work so hard to keep the resident's comfortable and happy. I would recommend Friston House."
Pauline Jcarehome.co.uk rating: 4.42 out of 5
"My mother had been resident at Friston House for almost two years, during which time her care had been very good. Sadly she reached the end of her life at the beginning of September and was treated with the utmost care and consideration during her final days."
R Acarehome.co.uk rating: 4 out of 5
"My mum moved into the home (Friston House) on 11th April 2018 and died on 22nd June 2018. Although it was a short time, it was a comfort to know she was treated so well and with respect. The staff were very friendly and welcoming, I always felt calm when I visited, knowing she was in such safe hands."
Patricia Wcarehome.co.uk rating: 5 out of 5
"Dad was placed in Friston House in Dec 17 from hospital. I was apprehensive but very quickly had my fears put to rest. Everyone was very friendly and caring. It didn't matter what time of the day I was visiting, someone was always popping in to check on Dad. His room was clean and pleasant. His personal hygiene was good and the medical care was available when needed."
Sharon Ocarehome.co.uk rating: 4.25 out of 5
"When I had to make the sad decision to place my mother in a care home, as she was suffering from dementia at the age of 90, the first time I visited Friston House care Home I was very pleasantly surprised. Everybody was extremely helpful and assuring in the care that my mother would get in the home. Staff were wonderful from the cleaners up to the top management. A great atmosphere here from the off."
Carol Pcarehome.co.uk rating: 4.5 out of 5
"My husband, now deceased, was very well cared for and with the utmost respect. The family could visit without restriction and the care home became an extension of our home. My husband was a resident for 9 months May 2017 to Feb 2018."
Theresa Scarehome.co.uk rating: 4.83 out of 5
"My son was transferred to Friston House in January and is receiving excellent nursing care. We pray that he will remain there until such time he can return home to his wife. We have nothing but praise for Friston House and the staff."
M Dcarehome.co.uk rating: 4.5 out of 5
"My father in law is very happy here. The staff are warm and welcoming when we visit. As someone in the care profession, I am very impressed with how my father in law is looked after. The rooms are clean and bright. We have stayed for lunch a few times and it has always been well received by guests and residents."
C Fcarehome.co.uk rating: 4.64 out of 5
"Whilst dad has been a resident here @Friston House, his care and well being has never been questioned. The staff, who I believe do a fabulous job, are always courteous and friendly. I can't sing the praises of Friston House enough."
Laurie Scarehome.co.uk rating: 5 out of 5
"My mother has been living at Friston House for over 2 years, she has made friends and has an excellent relationship with staff. The menu choice is good and varied and caters for all. My mum especially enjoys the activities available and the live entertainment. Since living at Friston House my mum regularly visits the hairdressers on site and the staff ensure she has a manicure regularly which is something she particularly enjoys. Very satisfied."
Cheryl Dcarehome.co.uk rating: 4.42 out of 5
"My mum has lived at Friston House for over 2 years. She has a lovely room overlooking the well kept gardens. We find the staff kind and caring, they all seem to have a good relationship with her. Current management and staff changes appear to have become detrimental to the atmosphere in the home - the happy, jolly atmosphere seems to have wilted."
C Dcarehome.co.uk rating: 4.5 out of 5
"I write to express my huge appreciation and gratitude to all the care workers and administrative staff at Barchester Friston Care Home in Rochester Kent. My 92 yr old father has settled here under their care in just a short amount of time. A reserved and shy gentleman with advancing dementia - my father needed gently nurturing into starting a new phase of his life away from his property and previous highly independent lifestyle; The staff have been phenomenal in their understanding, patience and friendliness and without exception have ensured he feels valued, secure and content. His room is extremely clean and attractive and comfortable; the catering is excellent and the whole environment is well designed, spacious and relaxing. We are so fortunate to have found a vacancy here, the care is exceptional."
Elizabeth Scarehome.co.uk rating: 5 out of 5
"I am so impressed by all aspects of the services provided by Friston House in Rochester. I know that my father is being exceptionally well cared for in the dementia residential care. He is settling in so well thanks to the great staff who are consistently helpful and aware of his individual needs and difficulties. I am confident that my father will be safe, happy and comfortable here; the facilities are of exceptional quality."
E Scarehome.co.uk rating: 5 out of 5
"My dad has been here for about a month. It's the happiest I've seen him. He loves the food. The staff are very friendly and professional and help with any queries myself, family and dad have. With my dad, being happy and having such a good relationship with the staff takes a lot of weight off of mine and my family's shoulders. Thank you very much for making him feel like he is home."
J Scarehome.co.uk rating: 4.82 out of 5
"My family and I cannot thank the staff at both the residential and nursing parts of the home enough. They were all very loving, caring and friendly. They always welcomed us with a smile and they gave my mother the best care possible. I will be forever grateful to them all."
David Scarehome.co.uk rating: 4.83 out of 5
"My husband was in Friston House for six months. The nursing care he received was excellent, all the staff: cleaners, nurses etc were friendly and always had a kind word to me. There was a friendly/pleasant atmosphere amongst the staff/residents/visitors in the home. I thank you all."
M Tcarehome.co.uk rating: 4.42 out of 5
"General care given is very good and very caring. Nothing is too much trouble for any of the staff even down to the cleaners, hence we have put another family member in their care."
John Scarehome.co.uk rating: 4.25 out of 5
"Everything is great. Reception - décor, staff, food and comfort is all first class."
Roy Lcarehome.co.uk rating: 4.83 out of 5
"This is a first-rate care home without exception. The carers look after the residents extremely well and are always on hand to deal with any problems and offer help and advice. All residents are treated with dignity, the rooms and communal areas are spotlessly clean, good quality food and a range of activities. The only slight criticism is that the management team could perhaps be more proactive in interacting with the residents rather than leaving this to the carers. This is by no means the cheapest home in the area, but I am more than happy that my mum is receiving the best possible level of care."
D Scarehome.co.uk rating: 4.83 out of 5
"My mum went to Friston in November 2016 and has been very well looked after. She is at the end of her journey with dementia and the staff are very caring and helpful for all her needs and towards the family."
L Bcarehome.co.uk rating: 5 out of 5
"As soon as you enter the home no urine smells as there sometimes are when you go in other homes. Staff are always pleasant, always greet you and are always engaged with residents. You only hear the bad things about nursing homes but this is exceptional in the care and how they interact with residents. It is wonderful to see."
V Pcarehome.co.uk rating: 5 out of 5
"Every member of staff pleasant, impressed by residents cooking with staff members. On each visit residents always seem to have been drinking tea and always given biscuits, doing puzzles and many activities. This is a lovely home and I would always say that it is a lovely home for a member of any family member."
Barbara Mcarehome.co.uk rating: 5 out of 5
"My mother has been a resident in Friston House since October 2016 and to date, she has been very well cared for. The staff are friendly and very patient and caring. The family is welcome to visit anytime and we are kept well informed of any problems."
R Acarehome.co.uk rating: 4.17 out of 5
"Mum has been a resident in both residential and elderly frail provision at Friston House Care Centre. Mum is always treated with respect, kindness and professional and I am so happy to know that she is safe and very well cared for. Care homes are completely dependable on the quality fo their staff and Friston House has an excellent team at all levels from management to cleaners and laundry staff. I looked at 21 care homes before, via recommendation and I found Friston House Care Centre thank you."
Annie Ccarehome.co.uk rating: 4.33 out of 5
"We are totally satisfied with the care my mother receives. Issues that we raise are normally dealt with quickly."
Charles Fcarehome.co.uk rating: 3.67 out of 5
"The review was very informative and dealt with in a pleasant manner. I was very happy with my fathers care plan. The home is excellent in many ways from cleanliness and general care of his needs."
Janet Jcarehome.co.uk rating: 5 out of 5
"The staff are very caring and when I leave my husband after visiting, I know he will be well looked after."
Eileen Jcarehome.co.uk rating: 5 out of 5
"My mum went into residential care in 2014 in 2016 we had to move her to memory lane as her vascular dementia had deteriorated thus not able to take care of her personal hygiene, feed herself or toileting needs. The staff and management took excellent care of her with dignity love and care until her death on 6/2/17 and even then they guided us her family and initiated everything needed for the undertakers, thank you all so much."
Valerie Scarehome.co.uk rating: 5 out of 5
"Our mother has been resident at this care home for almost three years. The home and its staff are exceptional. The care given to her has been wonderful. I cannot thank them enough."
Annette Gcarehome.co.uk rating: 5 out of 5
"My mother was at Friston House for the last 8 months of her life, following a severe stroke. My wife and I selected it after looking at 7 other nursing homes locally. It was at the upper end of the price range, but not the most expensive. It was definitely the right choice. There were no negatives and many positives, notably the caring nature of staff and the quality of their work. All the staff seemed to know all the residents in depth and made sure they were kept as happy and comfortable as possible."
P Mcarehome.co.uk rating: 4.67 out of 5
"My mother in law was moved from London to Rochester to be close to her daughter. We found the home to be a modern building, well maintained and clean, on two floors. The amenities viewed were excellent. The dining room open to all, was more like a well appointed restaurant. The food looks good and well presented, catering for individual requirements. We found the management and staff very helpful and attentive and made my mother in law very comfortable in her final year."
Frankcarehome.co.uk rating: 4.91 out of 5
"We made the best possible choice for our mother, the nearest to her own home. The care was outstanding throughout her three year stay."
J Ccarehome.co.uk rating: 5 out of 5
"My mother has been a resident at the home since October 2014. Myself and family have nothing but praise for all the staff from the manager and office staff, she received kindness and understanding. The entertainment and outings she enjoyed and was able to gain confidence in a friendly safe environment. I have nothing but praise for the home comforts and although mum passed away this month, her quality of life in her final years in the home was excellent."
Margaret Mcarehome.co.uk rating: 5 out of 5
"My mother moved into Friston House in October 2008, with some understanding of her situation (Alzheimers). Mum was always treated respectfully and with dignity. All her needs were met and dealt with. We took mum to church regularly initially, but sadly as mum's condition worsened it became increasingly difficult (I had health problems too). We visited as and when and always found mum clean and happy. Sadly she had a fall and broke her hip, this lead to her being confined to bed, sadly her condition now was deteriorating, the staff continued to care for mum with dignity, never did I see or hear anything that I didn't like. I have always felt confident leaving mum. Christmas Eve 2015 we were told that mum was now actually nearing the end of life. We obviously knew this was going to happen then the reality hit us. The staff were absolutely wonderful treating mum with such great caring. I was so grateful for their wonderful care shown to mum nothing could have been done nicer, words can't say what I'm trying to express. The staff on duty when passed away were superb and I can't thank them enough for the care they showed to mum to the last moments of her life. Although it's their job it was all dealt with so lovingly. Trying to say Thank you seems very inadequate. How do you thank the staff for caring for your mum. A huge thank you to the staff. From Kathy and family."
Kathy Bcarehome.co.uk rating: 4.58 out of 5
"I would like to thank all the staff that cared for my step-father in his last year, they treated him with care, compassion and kindness, they where always polite to him and to the family when visiting. They went out of their way to make sure my step-dad was comfortable and involved him in the many activities they have for residents. The home was always clean and tidy , all areas of the home are well kept. I would highly recommend Friston house to anyone that was looking for a home for an elderly relative."
Rob Tcarehome.co.uk rating: 5 out of 5
"I visit my sister on a weekly basis - she has early onset Alzheimer's. She is hard work for the carers as at aged 60 years, she is still strong and particularly difficult to handle. I have observed the carers being kind and affectionate with her - extremely patient when she is proving difficult with her personal care - and inventive with their ideas in getting her to participate in various activities. The staff are always available to update me on relevant information on my sister and listen to any concerns I may have on her condition."
Jenni Gcarehome.co.uk rating: 4 out of 5
"Every tine I have visited my friend I have found the staff and management to be helpful and accommodating. The building is always clean and tidy. The facilities there are very good. The staff are very patient and are always trying to get my friend to join in with the activities."
Terence Scarehome.co.uk rating: 4 out of 5
"My husband spent four months in nursing care. He has Parkinsons with Lewy body (not common) which meant he needed understanding and a lot of caring, which he received at Friston. My family and I were so pleased we found such a good home for him in his remaining days. Also, the staff gave us all support and went beyond their jobs in all they did. Many thanks to them all."
Carole Hcarehome.co.uk rating: 4.92 out of 5
"My aunt has been here for a few years now,she is on memory lane and is very well cared for, all the staff are so caring and helpful, the cleaning is perfect and housekeeping staff on memory lane are wonderful. I would also like to thank everybody who has been there for my aunt."
Jackie Ccarehome.co.uk rating: 4.92 out of 5
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