What our families say

Barchester Friston House Care Centre Recommended on carehome.co.uk
We score 9.6/10

29 Reviews

Barchester Friston House Care Centre Recommended on carehome.co.uk
Good

06 December 2017

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"My mother has been living at Friston House for over 2 years, she has made friends and has an excellent relationship with staff. The menu choice is good and varied and caters for all. My mum especially enjoys the activities available and the live entertainment. Since living at Friston House my mum regularly visits the hairdressers on site and the staff ensure she has a manicure regularly which is something she particularly enjoys. Very satisfied."

Cheryl D
carehome.co.uk rating: 4.42 out of 5

"My mum has lived at Friston House for over 2 years. She has a lovely room overlooking the well kept gardens. We find the staff kind and caring, they all seem to have a good relationship with her. Current management and staff changes appear to have become detrimental to the atmosphere in the home - the happy, jolly atmosphere seems to have wilted."

C D
carehome.co.uk rating: 4.5 out of 5

"I write to express my huge appreciation and gratitude to all the care workers and administrative staff at Barchester Friston Care Home in Rochester Kent. My 92 yr old father has settled here under their care in just a short amount of time. A reserved and shy gentleman with advancing dementia - my father needed gently nurturing into starting a new phase of his life away from his property and previous highly independent lifestyle; The staff have been phenomenal in their understanding, patience and friendliness and without exception have ensured he feels valued, secure and content. His room is extremely clean and attractive and comfortable; the catering is excellent and the whole environment is well designed, spacious and relaxing. We are so fortunate to have found a vacancy here, the care is exceptional."

Elizabeth S
carehome.co.uk rating: 5 out of 5

"I am so impressed by all aspects of the services provided by Friston House in Rochester. I know that my father is being exceptionally well cared for in the dementia residential care. He is settling in so well thanks to the great staff who are consistently helpful and aware of his individual needs and difficulties. I am confident that my father will be safe, happy and comfortable here; the facilities are of exceptional quality."

E S
carehome.co.uk rating: 5 out of 5

"My dad has been here for about a month. It's the happiest I've seen him. He loves the food. The staff are very friendly and professional and help with any queries myself, family and dad have. With my dad, being happy and having such a good relationship with the staff takes a lot of weight off of mine and my family's shoulders. Thank you very much for making him feel like he is home."

J S
carehome.co.uk rating: 4.82 out of 5

"My family and I cannot thank the staff at both the residential and nursing parts of the home enough. They were all very loving, caring and friendly. They always welcomed us with a smile and they gave my mother the best care possible. I will be forever grateful to them all."

David S
carehome.co.uk rating: 4.83 out of 5

"My husband was in Friston House for six months. The nursing care he received was excellent, all the staff: cleaners, nurses etc were friendly and always had a kind word to me. There was a friendly/pleasant atmosphere amongst the staff/residents/visitors in the home. I thank you all."

M T
carehome.co.uk rating: 4.42 out of 5

"General care given is very good and very caring. Nothing is too much trouble for any of the staff even down to the cleaners, hence we have put another family member in their care."

John S
carehome.co.uk rating: 4.25 out of 5

"Everything is great. Reception - décor, staff, food and comfort is all first class."

Roy L
carehome.co.uk rating: 4.83 out of 5

"This is a first-rate care home without exception. The carers look after the residents extremely well and are always on hand to deal with any problems and offer help and advice. All residents are treated with dignity, the rooms and communal areas are spotlessly clean, good quality food and a range of activities. The only slight criticism is that the management team could perhaps be more proactive in interacting with the residents rather than leaving this to the carers. This is by no means the cheapest home in the area, but I am more than happy that my mum is receiving the best possible level of care."

D S
carehome.co.uk rating: 4.83 out of 5

"My mother has been a resident in Friston House since October 2016 and to date, she has been very well cared for. The staff are friendly and very patient and caring. The family is welcome to visit anytime and we are kept well informed of any problems."

R A
carehome.co.uk rating: 4.17 out of 5

"Mum has been a resident in both residential and elderly frail provision at Friston House Care Centre. Mum is always treated with respect, kindness and professional and I am so happy to know that she is safe and very well cared for. Care homes are completely dependable on the quality fo their staff and Friston House has an excellent team at all levels from management to cleaners and laundry staff. I looked at 21 care homes before, via recommendation and I found Friston House Care Centre thank you."

Annie C
carehome.co.uk rating: 4.33 out of 5

"We are totally satisfied with the care my mother receives. Issues that we raise are normally dealt with quickly."

Charles F
carehome.co.uk rating: 3.67 out of 5

"My mum went to Friston in November 2016 and has been very well looked after. She is at the end of her journey with dementia and the staff are very caring and helpful for all her needs and towards the family."

L B
carehome.co.uk rating: 5 out of 5

"As soon as you enter the home no urine smells as there sometimes are when you go in other homes. Staff are always pleasant, always greet you and are always engaged with residents. You only hear the bad things about nursing homes but this is exceptional in the care and how they interact with residents. It is wonderful to see."

V P
carehome.co.uk rating: 5 out of 5

"Every member of staff pleasant, impressed by residents cooking with staff members. On each visit residents always seem to have been drinking tea and always given biscuits, doing puzzles and many activities. This is a lovely home and I would always say that it is a lovely home for a member of any family member."

Barbara M
carehome.co.uk rating: 5 out of 5

"The review was very informative and dealt with in a pleasant manner. I was very happy with my fathers care plan. The home is excellent in many ways from cleanliness and general care of his needs."

Janet J
carehome.co.uk rating: 5 out of 5

"The staff are very caring and when I leave my husband after visiting, I know he will be well looked after."

Eileen J
carehome.co.uk rating: 5 out of 5

"My mum went into residential care in 2014 in 2016 we had to move her to memory lane as her vascular dementia had deteriorated thus not able to take care of her personal hygiene, feed herself or toileting needs. The staff and management took excellent care of her with dignity love and care until her death on 6/2/17 and even then they guided us her family and initiated everything needed for the undertakers, thank you all so much."

Valerie S
carehome.co.uk rating: 5 out of 5

"Our mother has been resident at this care home for almost three years. The home and its staff are exceptional. The care given to her has been wonderful. I cannot thank them enough."

Annette G
carehome.co.uk rating: 5 out of 5

"My mother was at Friston House for the last 8 months of her life, following a severe stroke. My wife and I selected it after looking at 7 other nursing homes locally. It was at the upper end of the price range, but not the most expensive. It was definitely the right choice. There were no negatives and many positives, notably the caring nature of staff and the quality of their work. All the staff seemed to know all the residents in depth and made sure they were kept as happy and comfortable as possible."

P M
carehome.co.uk rating: 4.67 out of 5

"My aunt has been here for a few years now,she is on memory lane and is very well cared for, all the staff are so caring and helpful, the cleaning is perfect and housekeeping staff on memory lane are wonderful. I would also like to thank everybody who has been there for my aunt."

Jackie C
carehome.co.uk rating: 4.92 out of 5

"My mother in law was moved from London to Rochester to be close to her daughter. We found the home to be a modern building, well maintained and clean, on two floors. The amenities viewed were excellent. The dining room open to all, was more like a well appointed restaurant. The food looks good and well presented, catering for individual requirements. We found the management and staff very helpful and attentive and made my mother in law very comfortable in her final year."

Frank
carehome.co.uk rating: 4.91 out of 5

"We made the best possible choice for our mother, the nearest to her own home. The care was outstanding throughout her three year stay."

J C
carehome.co.uk rating: 5 out of 5

"My mother has been a resident at the home since October 2014. Myself and family have nothing but praise for all the staff from the manager and office staff, she received kindness and understanding. The entertainment and outings she enjoyed and was able to gain confidence in a friendly safe environment. I have nothing but praise for the home comforts and although mum passed away this month, her quality of life in her final years in the home was excellent."

Margaret M
carehome.co.uk rating: 5 out of 5

"My mother moved into Friston House in October 2008, with some understanding of her situation (Alzheimers). Mum was always treated respectfully and with dignity. All her needs were met and dealt with. We took mum to church regularly initially, but sadly as mum's condition worsened it became increasingly difficult (I had health problems too). We visited as and when and always found mum clean and happy. Sadly she had a fall and broke her hip, this lead to her being confined to bed, sadly her condition now was deteriorating, the staff continued to care for mum with dignity, never did I see or hear anything that I didn't like. I have always felt confident leaving mum. Christmas Eve 2015 we were told that mum was now actually nearing the end of life. We obviously knew this was going to happen then the reality hit us. The staff were absolutely wonderful treating mum with such great caring. I was so grateful for their wonderful care shown to mum nothing could have been done nicer, words can't say what I'm trying to express. The staff on duty when passed away were superb and I can't thank them enough for the care they showed to mum to the last moments of her life. Although it's their job it was all dealt with so lovingly. Trying to say Thank you seems very inadequate. How do you thank the staff for caring for your mum. A huge thank you to the staff. From Kathy and family."

Kathy B
carehome.co.uk rating: 4.58 out of 5

"I would like to thank all the staff that cared for my step-father in his last year, they treated him with care, compassion and kindness, they where always polite to him and to the family when visiting. They went out of their way to make sure my step-dad was comfortable and involved him in the many activities they have for residents. The home was always clean and tidy , all areas of the home are well kept. I would highly recommend Friston house to anyone that was looking for a home for an elderly relative."

Rob T
carehome.co.uk rating: 5 out of 5

"I visit my sister on a weekly basis - she has early onset Alzheimer's. She is hard work for the carers as at aged 60 years, she is still strong and particularly difficult to handle. I have observed the carers being kind and affectionate with her - extremely patient when she is proving difficult with her personal care - and inventive with their ideas in getting her to participate in various activities. The staff are always available to update me on relevant information on my sister and listen to any concerns I may have on her condition."

Jenni G
carehome.co.uk rating: 4 out of 5

"Every tine I have visited my friend I have found the staff and management to be helpful and accommodating. The building is always clean and tidy. The facilities there are very good. The staff are very patient and are always trying to get my friend to join in with the activities."

Terence S
carehome.co.uk rating: 4 out of 5

"My husband spent four months in nursing care. He has Parkinsons with Lewy body (not common) which meant he needed understanding and a lot of caring, which he received at Friston. My family and I were so pleased we found such a good home for him in his remaining days. Also, the staff gave us all support and went beyond their jobs in all they did. Many thanks to them all."

Carole H
carehome.co.uk rating: 4.92 out of 5

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