"Mum received palliative care in the Firhill Unit from August 2017 until she passed away in November. During her stay, she was treated with nothing but love and kindness. At the slightest sign of any pain or discomfort, Mum was treated quickly and appropriately by the nursing team so that she was able to live out her final weeks in relative comfort.
The care staff made sure that Mum was clean and comfortable and also paid attention to her medical needs in addition to their normal duties. All staff treated Mum as an individual, and their warmth and humour made things so much easier to bear. Many of them went ‘above and beyond’ what we would have expected. As a family, we could not have got through Mum’s final days and hours without the support of all the staff. They provided reassurance and comfort, brought us food, gave us hugs and sent us home for rest when we were on our knees. When Mum passed away, she was treated with such dignity - we couldn’t have asked for more."
carehome.co.uk rating: 3.92 out of 5