Reviews for Four Hills Care Home

Although my aunt was in Four Hills for only a few weeks, we found the staff to be extremely helpful.
The bedrooms were clean and tidy, the main lounge was accessible for friends and family.
The care she had was superb. Sadly she passed away at the weekend however we knew that at the end of her life she was happy and well looked after.

We were shown around Four Hills on a Thursday and my mother in law moved in the following Tuesday. Annie and Lesley were very welcoming, helpful, super positive and enthusiastic and made us feel reassured as did Lesley, the head of care. All the staff are friendly, attentive and from what we've seen so far, very efficient. Highly recommended.

I attended a MacMillan event here last week with my husband. My mother-in-law is a resident and she was so looking forward to going along and invited us to go with her. All 3 of us thoroughly enjoyed it and it looked to be a well attended occasion. The staff had set up a whole load of cakes and they served tea and coffee. There was also a singer booked and she was also great, playing to her audience. The staff got those who could up to dance and even those who could not were enjoying the entertainment. I have to commend the staff for their enthusiasm and hard work in putting on what was an extremely enjoyable few hours and something that my mother-in-law will talk about for a long time.

My husband, who has vascular dementia, vascular Parkinsonism and “brittle” Type
1 diabetes, was admitted almost eighteen months ago to Four Hills after many weeks in hospital. I heard about it by sheer chance and I am still so thankful that I did. Deep sadness and guilt at leaving him, especially when we were in the first lockdown, were very soon replaced by complete confidence in every member of staff, admin staff included. They have given him nothing but the best of nursing and personal care and have given me and the family nothing but kindness and understanding with unfailing cheerfulness. The whole team have met every challenge my husband’s complex needs have thrown up and always keep me “in the loop”, which is reassuring in itself. He loves the food and his bright, spotless room and his obvious contentment, and the very fact that he is still with us, is down to the wonderful care and attention he receives from all at Four Hills.

"Feel the home could do with a good revamp. Some of the rooms are in need of brightening up. The food is varied but there is always something, even a sandwich. The carers are very hardworking and very pleasant. The activity team, "pink ladies", are absolutely fantastic with the residents, they always have them doing something fun or days out. There's nothing these four ladies won't do for the residents. 100% my favourites. I am concerned about the security."

Anne W
carehome.co.uk rating: 3.33 out of 5

"All the staff are so helpful, attentive and kind. My Gran is very well looked after. Beautiful interiors, complimentary tea and coffee and a delightful garden. My gran also says the food is delicious."

R O
carehome.co.uk rating: 5.00 out of 5

"All the staff are very friendly and caring. My dad seems to be very well taken care of."

T S
carehome.co.uk rating: 4.00 out of 5

"Mum has just celebrated her 90th birthday. Staff were all very helpful on the day - carers making sure she was changed and looking good, kitchen staff for organising afternoon tea for family and friends, reception staff for directing guests ensuring guidelines were followed etc. All guests have commented to the family since how welcoming Four Hills is and how impressed they were by the entrance, surroundings, staff etc. Well done, everyone, at Four Hills."

Sally M
carehome.co.uk rating: 4.75 out of 5

"My dad was moved to Four Hills Care Home - Lambhill Unit in June. Unfortunately, he was only there for just over a month before he passed away. The staff in the unit were amazing with my dad and all the family and made the last month of his life the best he could have had. They treated him with total dignity, and we can't thank them enough. They made us all feel so welcome and let us sit with him 24 hours a day in his last days and really looked after us all. I would definitely recommend this home."

Angela S
carehome.co.uk rating: 4.58 out of 5

"Since my mother aged 96 years old, joined Four Hills, Barchester, almost three years ago, myself and two brothers have been very happy with the service they provide. The staff are very friendly and take good care of our mum. She has settled very well and although her sight and hearing is not good she is comfortable with her surroundings. A couple of things could be improved on ie. Quite often, when I telephone, I get through to reception, but no one answers in the unit and her clothes are often lost or mixed up with other rooms. These are points that can be easily rectified. I appreciate there have been staff shortages due to Covid and hopefully things will get back to normal. I would thoroughly recommend Barchester to anyone and have done so in the past."

Annette M
carehome.co.uk rating: 4.42 out of 5

"My son and I were told about Barchester Four Hills Care Home by a hospice nurse who has a relative in the home after visiting other homes. We went to have a look and were completely blown away by the standard of care and attention by the staff. The home is beautiful and my wife has a smile on her face every time we visit. My family are delighted that Four Hills is the choice we have made to look after my wife."

Raymond R
carehome.co.uk rating: 5.00 out of 5

"Wonderful staff. I know this job is not always an easy one and it takes patience, perseverance, kindness, tolerance, stamina, strength of character in addition to many other skills and traits - I could not list them all. However on top of all of this friendship and cheerful and generous are attributes shown towards the service users and visitors at all times. Could not speak more highly of the staff at Four Hills."

Nikki W
carehome.co.uk rating: 4.58 out of 5

"I wanted to write this review to say how thankful I am for the care my friend receives at Four Hills Care Home. I have worked in elderly care as a nurse for many years so know what to look for. My friend is always clean-shaven, has trimmed fingernails and most importantly cared for in detail. The head nurse is always available to chat and makes time to see my husband and me when we visit. Well done. Four Hills-4 out of 4!"

B M
carehome.co.uk rating: 4.33 out of 5

"Whilst my friend has only been a resident for a couple of weeks it is clear that the staff are extremely friendly and are always willing to help. Overall the home has a very relaxed environment and I've always been made to feel welcome. The staff also interact with the residents constantly which I find to be very refreshing and positive. Well done on that. All staff are constantly smiling and talking to people. I for one acknowledge that people/employees have concerns and issues outside of the workplace. It shows massive professionalism, dedication and love for the job when employees are always so cheerful and committed, regardless of what's going on in their personal lives. For that, I commend the staff. Thank you."

Colin M
carehome.co.uk rating: 4.58 out of 5

"My husband and I attended a New Year party at the home where my mother-in-law resides. There was a duet singing and the home had put on drinks and nibbles. The place was busy and everyone appeared to be really enjoying the party. The activities staff were their wonderful self. Getting those up to dance who could and being inclusive of those that were in wheelchairs. We have been to a few parties now and this was one of the best. Well done to the staff."

Lynda A
carehome.co.uk rating: 5.00 out of 5

"Staff have been great in making sure my mother has been well cared for after the recent bereavement of my father (also a care home resident). My mother feels comfy and treated as a person within Four Hills, this in turn reassures the rest of the family."

Lawrence L
carehome.co.uk rating: 5.00 out of 5

"Have great respect for all the staff, admin and management of this facility. Nothing is too much for them. They go above and beyond to make their residents as comfortable, clean and well looked after. For the short time my mother has been with them I am delighted to know she is safe, secure and well looked after as she will be there indefinitely due to illness and requires 24/7 care."

Shirley M
carehome.co.uk rating: 4.25 out of 5

"Extremely pleased with the care my mother receives, the staff are so helpful, pleasant and understanding. They are also aware and knowledgeable of my mother's needs."

James E
carehome.co.uk rating: 4.36 out of 5

"My mother is still settling in but already I see an improvement in how she looks, her well-being and her safety. All the staff are super caring and helpful."

J B
carehome.co.uk rating: 4.33 out of 5

"Mum was transferred to the home from the hospital. From day 1 she was treated with respect and love. She laughed every day with the staff even when she found it hard to talk at the end. Everyone in the home looked after her as if she was their mother/grandmother. Thank you so much. I also felt welcome each time I visited. Again thank you."

Christina B
carehome.co.uk rating: 5.00 out of 5

"My mum was placed in Four Hills Care Home for palliative care until she passed away, she was angry at being unwell with a significant personality change. The staff group provided a very high level of care, were non-judgemental when she was sad to cooperate and understood that I needed their support too. The building is purpose-built, with spacious corridors and several sitting rooms, but in our situation, it was the quality of care that I considered the most important."

Kim L
carehome.co.uk rating: 4.82 out of 5

"My friend and I stayed next door to each other and brought our children up together and it is sad that she can no longer stay in her own house. I was glad to see she was happy and well cared for. Only being here for 1 hour and 15 minutes it was a very welcoming environment. All staff spoke to us and included my friend in introductions. Her room was spotless and there was no odour on the premises. She likes the food and has even been to a French lesson."

Ann H
carehome.co.uk rating: 5.00 out of 5

"All the staff showed care and compassion to my late mother, who unfortunately was unable to benefit from the facilities at For Hills apart from the peace and comfort that you provided in her final days."

Paul B
carehome.co.uk rating: 4.58 out of 5

"Overall very positive experience for my mother. Facilities are excellent with plenty of space and meeting rooms although bedrooms could be better. Staff particularly the more experienced staff are excellent with my mum and the range of activities available is good."

Marie S
carehome.co.uk rating: 4.17 out of 5

"My aunt is a resident and arrived a few months ago. In my few visits, I have seen cheery staff and clean rooms. I do not know as yet the full services provided. My aunt gets confused at times, I think she's settling in ok. To be honest, I have marked the ratings I know as I do not know all as yet. I do not know all the facilities as yet. Value for money is not my business as I am only a niece, direct family are dealing with this matter. Activities, I do not know as yet. Keep up the good work."

E M
carehome.co.uk rating: 3.89 out of 5

"The care home staff have been amazing with my dad."

Graeme D
carehome.co.uk rating: 5.00 out of 5

"Extremely caring and very hardworking friendly staff."

J N
carehome.co.uk rating: 5.00 out of 5

"Very nice and caring nursing home. Very well maintained."

L L
carehome.co.uk rating: 5.00 out of 5

"I am extremely impressed by the range of activities offered by the activities workers. My own mother was in care in a different home and the activities were very mundane and uninteresting. I love how Barchester Four Hills Care Home tries to hang an activity on anything that is happening in the wilder world from International Chocolate Day to the Coronation to the Grand National. Small group activities outside seem perfect for some residents. The idea of having them ice skating blew my mind!"

E D
carehome.co.uk rating: 4.42 out of 5

"Overall, impressed with the service given by every staff member in the care home. My great aunt has been well looked after and taking part of most of the activities that get carried out. The lovely staff also put on an excellent party for my great aunt's 90th where the entertainment and the food was outstanding! All the staff at the main reception are so welcoming and always have a smile on their faces."

Rebecca W
carehome.co.uk rating: 5.00 out of 5

"Cannot thank management and staff enough for their care, kindness and consideration in looking after my mother. They go above and beyond normal caring. Thank you so much."

Andrew O
carehome.co.uk rating: 5.00 out of 5

"My dad's been in a few weeks and just settling in at the moment. He said, no complaints. All good, he says. All staff and nurses are very friendly and I would back that up too."

L K
carehome.co.uk rating: 4.33 out of 5

"My relative is happy. As a family, we are fairly happy but upset that my relative's clothing is missing. Her appearance is, therefore, poor at times. Be helpful if a member of staff would take responsibility for her clothes."

Rosemary L
carehome.co.uk rating: 4.17 out of 5

"Barchester Four Hills Care Home is a great care home. Staff go above and beyond. Always great activities on, thought and care put into these to involve all no matter their needs. Medical updates are great, always kept in touch about my gran's health."

Meghan O
carehome.co.uk rating: 5.00 out of 5

"The staff are brilliant and always treat myself and my mum with kind regards. My mother's care and health and well-being are looked after. The facilities and rooms are great. The entertainment is the best I've ever had the experience of seeing. My mother is happy and safe and well looked after by everyone at Barchester Four Hills Care Home."

C R
carehome.co.uk rating: 5.00 out of 5

"My husband has been in Barchester Four Hills Care Home just over two years. The care he receives in Firhill unit has been great. Also, the staff throughout the care home are very pleasant, they go out of their way to acknowledge my husband when they pass by and I love the smile it brings to his face."

May D
carehome.co.uk rating: 4.25 out of 5

"We are happy with my aunt's care at Barchester Four Hills Care Home. The only problem we have is that her clothes have gone missing in the laundry and we have spent a lot of money replacing them."

Maureen P
carehome.co.uk rating: 4.08 out of 5

"Security is better as the main door now locked and have to have a code! Activities - could be more of them and to keep to the calendar. (Mostly cancelled - changes or my mother-in-law isn't involved). Yes, she has vascular dementia but she loves company! Feel the staff in the lounge should involve themselves more with the residents. Most of the time they are sitting watching rubbish TV whereas they could get involved in wee games/chats/talks."

Amanda D
carehome.co.uk rating: 4.58 out of 5

"Overall, very happy. What makes this place great is the kindness, care and humour of their staff."

Drusilla M
carehome.co.uk rating: 4.58 out of 5

"Overall, very happy with the care and facilities. Kind staff who treat my mother-in-law with kindness, understanding and patience."

Keith M
carehome.co.uk rating: 4.75 out of 5

"My father has been in Barchester Four Hills Care Home for a few months now. Within the unit, he has established great relationships with most workers, especially four members of staff, in particular, who are led by the unit lead. These members of staff seem to go the 'extra mile' to ensure the needs of my father are met. Such dedication gives my brother and I peace of mind concerning my father's well-being."

Jack D
carehome.co.uk rating: 4.17 out of 5

"As a family, we are very happy with the care our relative has received. She is settled and seems happy. The carers are all lovely and friendly and we feel welcome. Our only complaint relates to the laundry. Dozens and dozens of items of clothing are missing. We cannot afford to keep replacing these missing items. We regularly see her wearing ill-fitting clothes that are not hers. This is unacceptable as she has always taken pride in her appearance and has lots of lovely clothes that are now missing."

L C
carehome.co.uk rating: 3.92 out of 5

"Barchester Four Hills Care Home provide excellent care. The entertainment team go above and beyond to provide the residents with daily activities which makes a huge difference. Housekeeping staff are exceptional. Highly recommend this care home."

K R
carehome.co.uk rating: 4.92 out of 5

"Staff at Barchester Four Hills Care Home are fantastic. Entertainment for residents is first-class, lifts everyone's spirits and wee bar is a nice touch. Would recommend this care home."

M R
carehome.co.uk rating: 4.92 out of 5

"My dad was in this care home for 10 months and his care was excellent all the staff are so caring and friendly. No one passes by without saying hello. He had dementia and was difficult at times but was treated with empathy and patience, especially by his carer. He had a lovely room and was well cared for. My dad sadly passed away this month peacefully and was treated with respect. I cannot recommend this care home highly enough."

Elaine S
carehome.co.uk rating: 5.00 out of 5

"My friend finds herself confined to her room, which, to be fair is looked after by the staff. Her conversation can be quite poor and I know that the staff try hard to talk to her, which is a very good point. On my weekly visits, I'm always well-treated and have no problems speaking with the staff."

Walter H
carehome.co.uk rating: 3.75 out of 5

"We have had a rough time placing our dad into long-term care from the hospital Four Hills gave us time and support explaining everything and my dads settled in and staff and management have treated him well with dignity and respect."

Veronica C
carehome.co.uk rating: 4.17 out of 5