What our families say: Four Hills Care Home
"I want to thank Four Hills, especially the acting ward sister and the team in Lambhill unit for all they have done for my mum and myself throughout this horrendous time. Thank you for the reassuring phone calls, the cards you helped Mum make to send me, and the photographs that all gave me such peace of mind. No words are enough to describe my gratitude to you all. Every day you risked your own life to be there for my mum and received very little appreciation for the work you all do. Happy New Year to each and every one of you, and I dearly hope to see you in early 2021. You're my heroes. Bless you all."
Janis Ocarehome.co.uk rating: 5 out of 5
"My dad has been in Four Hills nursing home for some time now, and the care he receives is excellent. All the staff in the Ruchill unit have looked after him very well. Supporting his every need and they know him so well; he has a wicked sense of humour, and they picked up on that right away. He enjoys being there. From the minute you arrive, to the end of your visit there, you are welcomed and the staff are so nice."
Jacqueline Lcarehome.co.uk rating: 5 out of 5
"So far, excellent in all respects. My only request is for more reading material with the exception of football. Historical and detective fiction welcome."
William Mcarehome.co.uk rating: 5 out of 5
"My mother has been in the care home for some time now, and while I was apprehensive at first as to how she would settle, I am very happy with how she has been looked after. She has had lots of attention, and when she was able, she always told me how great the food was. As her dementia has worsened, the level of care has increased, and although I haven't been able to see her for a while, I am more than happy and relaxed that she is in good hands."
Robert Lcarehome.co.uk rating: 4.5 out of 5
"After four months in hospital with complex medical needs, and with a heavy heart, I had to arrange permanent residence for my husband in a care home which could provide the necessary full-time nursing as well as personal care to cope with his dementia, Type 1 diabetes and Vascular Parkinsonism. By sheer chance, I heard the name of Four Hills. Good impressions were created even from initial phone calls and, since his admission, he has been looked after with care, compassion, dedication and expertise by every single member of staff. And so have I. This is all the more appreciated and comforting due to the prohibition on and then all the restrictions still placed on care home visiting. With every day a roller coaster of emotions, experience has shown me that I can rely on Four Hills to do whatever they can to keep my husband safe, to act promptly in any emergency and to have his health and well-being at heart. And he loves the food."
Frances Mcarehome.co.uk rating: 4.58 out of 5
"I cannot recommend Four Hills Care Home highly enough. My mum is extremely happy living there and the care she receives is excellent. During this difficult time of coronavirus, the staff in the lamb hill unit have been so good keeping us informed and skyping and making a dreadful situation bearable. I will forever be grateful to Four Hills for all they do for my mum. Thank you."
Janis Ocarehome.co.uk rating: 5 out of 5
"This has been the best move ever for my mother. She is so happy and settled here and I’m happy in the knowledge that she is getting the best of care. She is looking better now than she has in years and I’m more relaxed knowing that I never need to worry about her as she’s in the best hands. The staff are exceptional. Everyone is treated with dignity and individually. Nothing is too much bother for the staff. They are friendly, helpful, very caring and have tons of patience. They have created a fabulous home from home environment where everyone’s needs can be met. The food is top class and they keep the residents busy with games, music, arts and crafts, movie days and other entertainment. Never a dull moment at Four Hills. Their handling of the Covid-19 outbreak has been exemplary. I have a weekly Skype call with my mother which is expertly facilitated by one of the activity staff. Wonderful service and much appreciated by myself and our family. I can’t recommend it enough."
Janice Dcarehome.co.uk rating: 5 out of 5
"Our mother was only in Four Hills for a few days, following her discharge from hospital. She was very frail, following many years of Alzheimer's and more recently a stroke and sadly passed away shortly after her arrival. However, we were very happy with the quality of the care she received and could see that she was much happier, more relaxed and much more responsive while she was there. She was made very welcome and the staff put a lot of effort into getting to know her and making her feel at home. They cared for her lovingly, and could not have been kinder. We were very grateful for this, especially in her final hours and also for the support provided to ourselves at this time."
A Ccarehome.co.uk rating: 4.5 out of 5
"Initially, we were apprehensive as any family would be, but this quickly changed and we just cannot thank the whole staff within Four Hills enough. The professional way and the care they gave throughout to my mother-in-law's time there was exceptional and always given with kindness, dignity and thoughtfulness. We will be forever grateful for making a difficult time so much better."
Laura Fcarehome.co.uk rating: 5 out of 5
"The care, compassion and dignity given by the staff of Firhill was above and beyond. I cannot praise them more highly. The management was very supportive and caring towards the relatives and friends. Thank you Four Hills on behalf of us all."
M Hcarehome.co.uk rating: 4.25 out of 5
"Four Hills Care Home was exactly the care my aunt needed in her final days. The staff did everything (and more) to treat, support and comfort her. After she passed, the staff made sure, I and my family were informed immediately, took care of every detail and continued to help with advice and arrangements."
Raymond Hcarehome.co.uk rating: 4 out of 5
"The staff couldn't be more helpful or nicer. My Gran couldn't speak more highly. She really enjoys all activities i.e Panto. She couldn't be in a better place."
R Mcarehome.co.uk rating: 4.83 out of 5
"My aunt was initially admitted in August 2018 to the Firhill unit. She received excellent care from the team leader and his team, we also felt cared for and supported. The thought of a loved one moving into a residential care setting is daunting but in our case, with the help of the staff at Four Hills, the reality was so much better than we ever imagined. My aunt was so settled and content that we sought to make her temporary placement a permanent one. She was transferred to the Lambhill unit in October 2018. The team leader of this unit and her excellent team welcomed her warmly. Her room was lovely, warm and inviting and we enjoyed spending time with her there. The day rooms were a wee bit less fresh, although that didn't seem to bother my aunt. She thoroughly enjoyed the freshly prepared meals and weekly trips to the onsite hairdresser. Sadly, my aunt passed away in hospital in May 2019 after a short illness. We are so very thankful to the team leader and the Lambhill team and will never forget their care and commitment."
Leanne Mcarehome.co.uk rating: 4.92 out of 5
"The needs of my mother are met. She is listened to and given dignity and respect. The whole team understand and communicate and assist my mother in a consistent way that allows my Mother to be treated the way she wants. It gives us a chance to be a daughter again and her care is given."
Lynn Mcarehome.co.uk rating: 4.55 out of 5
"Welcoming/friendly staff. Very supportive and helpful. Feel more at ease knowing my gran is getting all support and help needed and is well looked after."
A Bcarehome.co.uk rating: 5 out of 5
"My mother is very well looked after. The staff are very friendly and professional. The care home is kept very clean and to a very high standard. I have never had any reason to complain since my mother has been a resident. My mother is happy and content and all her needs are met. Great care home."
I Scarehome.co.uk rating: 4.5 out of 5
"My brother had the best care and attention possible. All the staff were very helpful and approachable and nothing was too much trouble for them. Thank you for all your care and support you gave him."
Edward Lcarehome.co.uk rating: 5 out of 5
"Our family are very happy to have Mum in Four Hills Care Home. She has settled in very well and has made some new friends. She is well cared for and we have had constant contact with the staff, which is reassuring for us. We feel she has benefited from the care she has received in many ways and are pleased that she is there."
J M carehome.co.uk rating: 4.83 out of 5
"From the minute you park your car (the gardener is always pleasant), the grounds are immaculate, to the friendly receptionist, always happy to have a chat with you. The Four Hills unit staff are simply amazing, warm, helpful, funny, the whole place is spotless (the cleaning never stops). I'm amazed at how the other staff in place even know my mum and always say hi when passing. Genuinely sad to be moving, I can't say a bad word about the place."
A B carehome.co.uk rating: 5 out of 5
"Dad was a resident for 4 months and we as a family are so happy with the care he received, he was treated with dignity and respect by everyone and staff treated him more like family. When we as a family had to spend a week of overnight stays we were looked after just as well as the residents. Four Hills is a very happy place with lots going on for the residents, I would not hesitate in recommending it to anyone, thank you so much for caring for dad right to the end of his life."
Tracy C carehome.co.uk rating: 5 out of 5
"The team on Firhill have made my mum's recovery possible. They work well with her and our family, maintaining her dignity and choices. I would strongly recommend this service as 10/10."
B Ccarehome.co.uk rating: 4.75 out of 5
"A very clean, friendly, happy environment. There are lots of activities for the residents to join in if they wish to do so. The standard of care is very good. Our family don't have to worry about my mother's wellbeing. We know she is in safe hands. All the staff are lovely."
A Lcarehome.co.uk rating: 4.5 out of 5
"The staff are great and friendly. Very very helpful, brilliant. So grateful."
I Ccarehome.co.uk rating: 4.92 out of 5
"Mum is very well looked after and has even put on weight. The staff are very attentive and caring and we know she is safe and well cared for."
M Dcarehome.co.uk rating: 5 out of 5
"From the word go, I have found the staff at all levels to be friendly, helpful and caring. I feel very confident that my husband is being looked after very well and that I can trust them with his care. There is a very warm, homely atmosphere in the home as soon as you come in."
N Bcarehome.co.uk rating: 4.67 out of 5
"On my first visit last month I thought the staff were all very pleasant and helpful. On my second visit today all the staff were even more helpful and very pleasant. So good to know that my friend is being looked after so well. Please thank them all on my behalf."
Rosemary Mcarehome.co.uk rating: 5 out of 5
"Palliative care. Would recommend highly the staff at Four Hills for their care, compassion, very attentive attention to their organisation values. We were made very welcome, nothing was ever a problem and they were always on hand to discuss matters or lend a caring and sympathetic ear. They were superb, very professional and made our journey and that of our mum's, peaceful and comfortable up to the end of her life."
Alastair Scarehome.co.uk rating: 5 out of 5
"I thought the place was extremely well run and the staff seemed to be very caring and knowledgeable in the treatment of their charges. The staff could not do enough for us when our mother passed, for which we were very grateful and appreciative."
William Scarehome.co.uk rating: 4.83 out of 5
"I cannot praise the staff enough, they are caring, pleasant and cannot do enough for you. First class service from all staff."
D Scarehome.co.uk rating: 5 out of 5
"Found the home lovely and clean, no smells other than the food cooking. Staff attentive. My aunty looked very settled. Nothing but praise for the home."
Julie Bcarehome.co.uk rating: 4.55 out of 5
"I have been visiting nursing homes earlier in the year for a relative. I found this home welcoming, clean and comfortable. A lovely atmosphere within the home and rooms tastefully decorated."
I Hcarehome.co.uk rating: 5 out of 5
"This was our first experience of a care home and it came up to our expectations with caring staff and excellent management team."
W Hcarehome.co.uk rating: 4.83 out of 5
Rab Ocarehome.co.uk rating: 4.83 out of 5
"Since the night dad came into the home the staff were all helpful and nothing is a bother to them. My dad is happy here although would love to go home but this is not an option now and I am extremely happy and would recommend here at Barchester Four Hills Care Home for anyone needing a happy care home."
Karen Wcarehome.co.uk rating: 4.33 out of 5
"I had looked at ten different care homes for my sister. This tops the lot. So glad we found Four Hills Care Home."
Marion Mcarehome.co.uk rating: 5 out of 5
"Mum has been a resident for five months and I have found every member of staff helpful, pleasant and caring. Mum is a reluctant guest but staff are patient, very helpful and treat her with dignity."
Alison Bcarehome.co.uk rating: 4.67 out of 5
"My husband has only been a resident for 3 weeks so far. The care he has received is excellent. Staff are very friendly and kind."
G Ocarehome.co.uk rating: 5 out of 5
"Since I have been a daily visitor to this home since March 2018, I have been welcomed at the desk when signing in, always with a smiling face, same with all nursing staff, carers and management. There is always a fresh smell when you enter and the rooms are always clean and well aired. There is always some kind of entertainment. All in all, I don't have any complaints. They are always ready to answer any questions I may have always ready to help."
Alice Hcarehome.co.uk rating: 5 out of 5
"My mum is always cheerful and well dressed. All members of staff take time to chat and make her laugh. We are kept informed of mum's progress, how much she eats and drinks and if she is taking her medication. I fell she is always treated with dignity and well cared for. All staff and management are approachable and always act professionally."
Brian Gcarehome.co.uk rating: 4.75 out of 5
"My mum has been in Four Hills since January. Her health and general well being has improved greatly, she has company outside lots. Staff are fab and keep you up to date with things and are all so lovely. My mum is so happy there, always keep them occupied with stuff. Her room is nice and clean. I see a great improvement in her. I would highly recommend Four Hills."
Grace Ccarehome.co.uk rating: 5 out of 5
"Dad was in Four Hills for almost a month with a terminal illness. Staff worked to make him feel at home and were universally kind. The home was spotlessly clean, warm and well ventilated. Rooms are small, which made it difficult for staff using equipment such as wheelchairs, walkers and toilet equipment. Food was excellent with plenty of choices, served in various locations or residents’ rooms according to their preference. I was not aware of any activities but dad receives a thoughtful gift from Santa. Staff provided excellent care for dad as he deteriorated, protecting him from falls and ensuring he was as comfortable as possible. The carers were always upbeat with a sense of humour, ensuring his dignity was preserved and nothing was a bother. Nurses were open and responsive to my queries and concerns. It was tricky contacting the off-site doctor for permission to alter treatment. Staff ensured I was supplied with tea and meals while sitting with Dad. A well-run home."
Lynn Mcarehome.co.uk rating: 4.42 out of 5
"Mum received palliative care in the Firhill Unit from August 2017 until she passed away in November. During her stay, she was treated with nothing but love and kindness. At the slightest sign of any pain or discomfort, Mum was treated quickly and appropriately by the nursing team so that she was able to live out her final weeks in relative comfort. The care staff made sure that Mum was clean and comfortable and also paid attention to her medical needs in addition to their normal duties. All staff treated Mum as an individual, and their warmth and humour made things so much easier to bear. Many of them went ‘above and beyond’ what we would have expected. As a family, we could not have got through Mum’s final days and hours without the support of all the staff. They provided reassurance and comfort, brought us food, gave us hugs and sent us home for rest when we were on our knees. When Mum passed away, she was treated with such dignity - we couldn’t have asked for more."
Heather Mcarehome.co.uk rating: 3.92 out of 5
"Four Hills is well administered as well as clean and tidy, both individual rooms and common areas. The home is well staffed and the staff are skilled in all relevant areas, very competent and take a friendly and individual interest in all the residents. Small events take place frequently and visitors are very welcome."
George Mcarehome.co.uk rating: 5 out of 5
"Dad's diabetes has been out of control for some months whilst in hospital. Four Hills nursing and care staff have made significant efforts to control his blood sugar by testing his blood up to six times a day adjusting his insulin as required and carefully receiving his food intake. He has other health problems which exacerbate diabetes and they have helped to manage and control his condition while dealing expertly and sympathetically with is other problems."
A Wcarehome.co.uk rating: 3.75 out of 5
"I feel the staff are very helpful. Nothing seems to be a bother for them, they are very kind to the residents. They treat them like they're their family."
Irene Rcarehome.co.uk rating: 4.09 out of 5
"Staff are always on hand to give advice and help from maintenance, domestics, nurses, reception and management. This care home is well run and very welcoming to family and friends. They keep me (as the resident's daughter) well informed and up to date with my father's care and day to day."
Charles Ccarehome.co.uk rating: 5 out of 5
"Our mum will be in Four Hills Care Home 2 years April this year 2017. The standard of care is very good. The staff do a great job and make the family feel welcome when we visit mum, from the girls at the front desk to nurses, carers and the domestic staff."
M Mcarehome.co.uk rating: 4.08 out of 5
"The best care home ever... Facilities are great, clean, homely and everything you could need. Food is excellent, always a great menu and great quality. The best factor is the staff, everyone is wonderful. They do a hard job well and nothing is too much bother for them. Emphasis it is providing home from home comforts and it shows. Wonderful place."
Janice Dcarehome.co.uk rating: 4.92 out of 5
"My dad was transferred from the royal infirmary Glasgow to Four Hills for palliative care where the staff have been lovely to my dad, nothing is too much for any of the staff as dad is getting better I would just like to say a big thank you to all the staff for Excellent care. Dad has his up's and downs, the staff could see this so would leave him to come round.. BIG THANK YOU"
Pauline Fcarehome.co.uk rating: 4 out of 5
"My father was cared for in the Lambhill Unit by wonderful staff who not only looked after him but the whole family. Nothing was a bother and made us feel still very much part of his care. My dad loved the banter with the staff and had a wicked sense of humour which he maintained to the end. In the last few days of my dad's life the staff went about the business with compassion, care, understanding and were very unobtrusive when dealing with such a painful situation for family. Sadly I was unable to be there with my dad at the end, my sisters were, as I live in Australia but never in his time there did the staff make me feel I was a nuisance when I called. The care he received was second to none and I would have no hesitation in recommending Fourhills to anyone looking for a care facility for their loved one. The staff made us feel they treated the residents like their own family, sadly something not every care home does. Some areas looked tired but the care made up for that."
Sandra Ccarehome.co.uk rating: 4.75 out of 5
"Our aunt was transferred from Glasgow Royal Infirmary to Four Hills for palliative care and she was very worried about "going into a home". When we visited her on her first day we were very impressed with the ambience and overall condition, appearance and feeling of the home. We cannot overstate the level of personal care and attention ALL of the carers in Firhill section provided to us personally as relatives and visitors, and more importantly the care that our aunt received during her short stay at Four Hills. The knowledge that everyone at Four Hills eased the passing of our beloved aunt made our experience considerably less anxious and more bearable. MANY THANKS TO ALL MEMBERS OF THE FOUR HILLS TEAM."
Robert Scarehome.co.uk rating: 4.42 out of 5
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