What our families say: Edgbaston Beaumont Care Community
12 January 2019View the report
"We have appreciated the care given to my father by the staff at the Edgbaston Beaumont. He has a degree of dementia, and the nursing and care staff have given him the dignity, kindness and care that he deserves. Even in the difficult time of COVID-19 2020, the staff continue to communicate regularly with the family - reassuring and appreciated."
F Scarehome.co.uk rating: 4.08 out of 5
"The Barchester Beaumont is a small, friendly nursing home with a family feel. The staff are extremely caring and treat residents with empathy and respect. I always feel welcome when I visit my husband and any concerns or issues are promptly addressed. Although it is sad not to be able to have my husband at home, I feel he is in safe hands at The Beaumont."
Angela Hcarehome.co.uk rating: 3.67 out of 5
"In the past two years or so, there have been many changes in management, which has resulted in staff becoming disaffected and leaving. The only consistency has been the deputy manager who is excellent. This has had a knock-on effect to morale in both staff and residents. Previously, this was excellent. Despite all this, the staff are caring and do all they can in the current difficult circumstances."
J Mcarehome.co.uk rating: 3.58 out of 5
"During all visits, staff are always pleasant and helpful. It's comforting to know mum is in caring hands."
P Hcarehome.co.uk rating: 3.83 out of 5
"Excellent team and level of care particularly supportive and caring looking after my fathers physical and mental well being. The food, cleanliness, programme of activities are excellent. Two carers in particular, are amazing. Thank you."
G Hcarehome.co.uk rating: 4.5 out of 5
"My husband has been in the care of the Edgbaston nursing home for four months and he has received excellent care during that time. All nurses have been extremely kind, understanding, and caring and I couldn't have asked more of them. This period of lockdown and isolation has been very difficult but in spite of their added workload, the nurses have always been able to give me time to explain how my husband is progressing."
M Fcarehome.co.uk rating: 4.17 out of 5
"After a major operation in hospital, the wok of the medical staff aided the continuing recovery period. The excellent support staff added to this warming experience."
I Bcarehome.co.uk rating: 5 out of 5
"We received a very warm welcome when Mum moved to Edgbaston Beaumont. It is a beautiful place, with a relaxed and peaceful atmosphere. Staff are caring and friendly and have got to know Mum well very quickly. The meals are delicious. Mum is eating well and starting to put on weight, which I am very happy about. The managers are approachable and friendly."
K B carehome.co.uk rating: 4.91 out of 5
"My husband has been a resident for 2 years and has been very well cared for in that time. He took a while to get used to the staff but now he is very well settled. I am very happy with his care and the way I am kept well informed at all times. Any problems are quickly identified and rectified where possible. My main complaint is that in two years there have been 4 different managers - Barchester take note, please!"
P B carehome.co.uk rating: 3.92 out of 5
"We have been delighted with the care Dad has received at Beaumont. The staff have been both professional and friendly and made us all feel at ease. They have been quick to understand and accommodate his needs. The food is fresh, varied and well cooked and there is a wealth of activities provided both on and off-site. It is reassuring that I can leave Dad knowing he is safe and well cared for."
A M carehome.co.uk rating: 4.83 out of 5
"Friendly staff although at times they seem overstretched."
Martin Hcarehome.co.uk rating: 4.08 out of 5
"After having a knee operation, this was the ideal place to be looked after and put on the road to recovery. Everyone is helpful and cheerful which helps to boost your wellbeing."
Mildred Pcarehome.co.uk rating: 4.75 out of 5
"We have been delighted with the quality and sensitivity of care for our relatives. Their needs are, at times, challenging and are also quite divergent and staff make every effort to understand and respond sensitively and promptly. Some staff may benefit from more time to understand their needs in more depth, but given the short space of time since admission, this is understandable."
A Ccarehome.co.uk rating: 4.33 out of 5
"Dad has very much benefited from staying at Beaumont Edgbaston. He arrived here after hospital and was suffering from reduced mobility (broken hip) and depression. The facilities and staff here have returned him to his happy self and he loves it more."
Glenn Hcarehome.co.uk rating: 4.83 out of 5
"My stay here has been excellent. Could not fault anything."
Sylvia Bcarehome.co.uk rating: 5 out of 5
"My mother is extremely happy at the Beaumont. It is really like a "Bijou" hotel. As a family, we are delighted we chose this home. Staff are friendly and attentive, not only to my mother's needs but our own concerns too. The open-door policy means we can come whenever we want to knowing there will always be a nurse to talk to about things. I would highly recommend the Beaumont to anyone who is looking for the best care for a loved one."
Rose Gcarehome.co.uk rating: 5 out of 5
"In the past, care has been "up and down" with several changes/disruption in management. The current manager is and has always been superb and the majority of the staff seem caring and committed. But in the past, they have been overworked, so the standard of care dropped and communication was not always good. At the present time, I am 100% satisfied! Keep it up!"
M Hcarehome.co.uk rating: 4.33 out of 5
"Lovely surroundings, both inside and outside are at a high standard. Lounges and coffee bar very comfortable and nice for the residents to visit. All staff polite to residents and visitors. The registered nurses were supportive to myself and family - much appreciated. The carers were always polite and cheerful with residents and visitors - hard working. On the minus side, one more carer is needed for each shift for the residents."
S Bcarehome.co.uk rating: 4.08 out of 5
"We were very pleased with the care home. Mom had a pleasant stay."
Philip Bcarehome.co.uk rating: 4 out of 5
"My mum has had a lovely week of respite here and it was wonderful to see a big smile on her face when we came to collect her. She has made some friends and said how much she will miss being here. My mind was at rest with her being at Edgbaston Beaumont in the knowledge that she was receiving fantastic care. Thank you to the manager and her team."
Julia Acarehome.co.uk rating: 4.42 out of 5
"The staff continue to give care with kindness and empathy, despite a heavy workload on occasions. Extra staff on duty during shifts would be welcome. The management are caring and supportive to staff and residents and go the 'extra mile' to make relatives and loved ones feel special. The standard of meals is excellent."
Angela Hcarehome.co.uk rating: 4.09 out of 5
"My mother got excellent care from all the staff, nothing was too much trouble. Visiting the home was a pleasant experience. Everybody was so kind."
H Tcarehome.co.uk rating: 4.75 out of 5
"Lovely staff, caring and supportive environment. Both my grandparents have been well looked after during their time here. I feel confident in the care provided that is safe and responsive to care needs when physical health changes."
S Jcarehome.co.uk rating: 3.92 out of 5
"My wife was here until she passed away in June 2017. I visit to see some of her friends and when the time comes I hope to come here."
Wallace Scarehome.co.uk rating: 5 out of 5
"Residents are always looking cared for and are encouraged to join in social and spiritual activities. The grounds are well kept with seasonal plantings and plenty of greenery. The home always appears to be very clean. All the staff are welcoming and friendly."
Liz Scarehome.co.uk rating: 5 out of 5
"The building is fine and the staff very willing to help. I am sorry to find very few staff around a lot of the time. I know many residents have more needs than 'mine' but she still needs and wants attention and interest. I also feel some staff lack training in the particular needs of elderly people. Thank you."
S Bcarehome.co.uk rating: 3.92 out of 5
"Since the client has come to the Barchester Edgbaston Beaumont, I have been very pleased to feel she is being taken care of so well. The staff here are wonderful and always treat my client with extreme care and dignity and myself when I act on behalf of my client."
Sandra Wcarehome.co.uk rating: 4.9 out of 5
"The care shown by all of the staff has been exceptional. They have looked after the family as well as my mother. The food and entertainment are wonderful. I would strongly recommend this care home."
C Jcarehome.co.uk rating: 4.83 out of 5
"The care staff have always been very good and lately, the new management have made clear improvements."
P Scarehome.co.uk rating: 4.67 out of 5
"The carers continue to work to a high standard and with empathy but there is always time to chat to residents and visitors. I always felt very welcome. The manager has made Beaumont a happy place once again, wonderfully supported by the staff nurses."
Angela Hcarehome.co.uk rating: 4.27 out of 5
"Mum has now been here 3 and a half years and has settled and happy. Although almost 103! Her brain is still working but she is very immobile. She is very chatty, with all the staff who love her."
Jenny Wcarehome.co.uk rating: 4.33 out of 5
"Excellent and caring. Very stable staff structure, always accessible and smiling."
W T Bcarehome.co.uk rating: 5 out of 5
"Having had a complete knee replacement, the staff helped me to cope with the discomfort and I returned home 2 weeks later, being able to walk (with a crutch but discarded after 4 years.) The result of my stay has been wonderful."
Mildred Pcarehome.co.uk rating: 4.83 out of 5
"Greatly improved in all areas."
Christine Gcarehome.co.uk rating: 4.58 out of 5
"Improved greatly but in my opinion, could do with two extra carers."
Horace Gcarehome.co.uk rating: 4.17 out of 5
"We had some issues with Social Services and Beaumont was amazingly patient and kept telling me not to stress. The thing is they care for the relatives too. When mom went in for respite I wasn’t keen that we did the 3-way agreement in a public area. It wouldn’t have taken much to have done it in an office or even mom’s room. Mom has advanced dementia and mom was very well cared for. Regular staff were always on. The food was always eye appealing and exceptionally tasty. Mom was encouraged to take on fluids too. Staff did seem thin on the ground at times, but this is so in all establishments. The extremely experienced manager has everything in hand. She is approachable and the staff have nothing but praise for her. I think by the time this review goes to print Barchester will be back to being brilliant Barchester again! I have every faith that Barchester is on the up again. If I put my mom in there, it must be good!"
Donna Hcarehome.co.uk rating: 4.58 out of 5
"We are really happy with the care that our father receives at Barchester Edgbaston Beaumont. From the cleaners to the nursing staff, all are so friendly and caring and when we leave after a visit, we leave with peace of mind. The food is amazing and any special requests are not a problem but most of all, the residents are treated like family, with dignity and care. One word. Wonderful."
S Bcarehome.co.uk rating: 5 out of 5
"I feel safe being at The Beaumont because I know that whenever I need help there are staff to assist me. I consider myself very fortunate."
Jane Bcarehome.co.uk rating: 4.91 out of 5
"What can one say except very disappointing and not what it's supposed to be."
Christine Gcarehome.co.uk rating: 2.25 out of 5
"Needs a lot to be desired. Everything, including more carers."
Horace Gcarehome.co.uk rating: 2.6 out of 5
"We had looked at many care homes before deciding on Barchester Edgbaston Beaumont and are reminded every time we visit of the reasons why we chose it for our father. The care is exemplary. The staff are so friendly and caring and always have time to talk. They make you feel as though everyone is part of a happy family. We love the new dining room and the beautiful lounge where visitors can sit and have a coffee and a homemade cake. To sum up - outstanding."
Yvonne Bcarehome.co.uk rating: 4.92 out of 5
"The Beaumont has a warm and homely feeling.l The carers are kind and caring, although at times very busy and 'stretched'. Despite this and recent management problems, now thankfully resolved, they have remained loyal and cheerful. Many have been at The Beaumont for many years which gives confidence and stability to residents and relatives. The qualified nurses are empathic, caring and efficient."
Angela Hcarehome.co.uk rating: 3.55 out of 5
"Standard of care overall good until 12 months ago when there was a period of disruption, good staff leaving, morale poor and noticeable deterioration in the level of care. Thankfully normal service has now resumed - staff returned, staff morale increased and no agency staff. So much better continuity of care. Communication had deteriorated but is now back to being very good. Happy place once again!"
M Hcarehome.co.uk rating: 4.25 out of 5
"My father-in-law loved his stay here. Staff were attentive, loving and pleasant and the food was excellent. He will definitely be coming back."
David Rcarehome.co.uk rating: 5 out of 5
"When I was admitted I was feeling very ill and unable to look after myself. During my time here I have been comfortable and have, at all times, felt safe and very well cared for. I have made a lot of progress thanks to the skilled and helpful staff and management."
Jane Bcarehome.co.uk rating: 4.91 out of 5
"Barchester Beaumont is, in one word, outstanding. From the high standards expected by the care manager to the exceptional, food provided by the in-house, chef and the caring, friendly attitude of all the staff this makes for peace of mind. Knowing that your Dad will be treated with dignity and kindness and is safe. You can leave the home with the knowledge that all his needs will be met."
S Bcarehome.co.uk rating: 4.75 out of 5
"I contacted and contracted Barchester Edgbaston Beaumont and as much as they are bit pricey got exactly what I needed. The buildings and accommodation are beautifully and elegantly decorated, the food is excellent and then we come to the staff and delivered services: The GM runs a tight ship. She visited me in the hospital prior to arrival at her home and thus ensured that all was prepared, relevant and in accordance with my needs from both a Scope and Quality point of view. I can't thank her enough. Her tone of commitment and professionalism propagates thru the rest of the staff and they subsequently provided prompt, efficient and pleasant respite services. A truly wonderful experience."
John Scarehome.co.uk rating: 4.58 out of 5
"Accommodation lovely before the current upgrade so will be even better post decoration. Staff very attentive and willing to help wherever possible. The phone is answered straightaway. Activities are organised regularly. Mum is cared for extremely well. Care home manager knowledgeable and takes pride in what she does. She runs a tight ship."
Robert Pcarehome.co.uk rating: 4.73 out of 5
"A FABULOUS place! My mom stayed at Barchester for a period of three weeks respite. She has advanced FTD. The pre-assessment by the Manager was so relaxed. Mom's daily routines were broken down into tiny sections so they had a chance of getting it right and mom being compliant and at ease. The care and attention as a family we received has been second to none! The carers are FIRST CLASS. I never heard anyone say 'No' to her, even when she asked for her tenth biscuit or to go to Morrison's at eight at night! They're the masters of distraction! Even the catering and hosting staff were made aware of her passion for scones so what did she get every single day? Scones! My brother who visited, while we were away, was impressed when the nursing staff and the way in which they picked up on her swollen feet quickly. There's a calm happy, content atmosphere. The residents social diary is jam packed. From singers, to craft to the petting zoo! The building's have had a modern refurb too."
Donna Hcarehome.co.uk rating: 5 out of 5
"From speaking to the manager to viewing the home I instantly knew that this was the place for my stepfather. Having viewed a number of homes prior to this, it was clear that Edgbaston Beaumont was way ahead, in terms of how they care for their residents. Their staff are kind, compassionate, caring and always treat the residents with dignity. The manager puts a lot of time and effort into making sure that the residents are cared for in the way they would wish to be cared for."
Yvonne Bcarehome.co.uk rating: 4.83 out of 5
"I stayed at the Beaumont for two periods of four weeks each, after operations on my shoulders. I cannot speak highly enough of the staff - nurses, carers, cleaners, the chef, all treated me with exemplary kindness and respect. The food was great, the place is comfortable. My only doubt was that on my second stay, the staff seemed more stretched than previously, maybe more carers needed?"
Anne Scarehome.co.uk rating: 4.45 out of 5
"I've found this care home to give to my wife. From my experience, I've found this to be the best care home and my wife's relations endorse this."
Wallace Scarehome.co.uk rating: 5 out of 5
"We settled quickly here. There is a pleasant homely feel to this home. There is a friendly atmosphere generated by the staff. The lovely garden is much appreciated. Entertainments of various sorts are provided and classes, shopping trips and hairdressing are to hand."
P Hcarehome.co.uk rating: 3.55 out of 5
"The disruption on the ground floor has been long and noisy. I am very sad that the lovely open lounge and corridor (which is now dark and dismal) have gone. We have experienced a lounge like this in another home and the residents were very cut off. One of the reasons for placing my husband here was the open, sunny aspects on both floors. Still feel that some members of staff need better training in handling wheelchair-bound residents."
P Bcarehome.co.uk rating: 3.67 out of 5
"The Beaumont is a small and comfortable care home with good staff who have looked after my mother well. There are some potential areas for improvement such as consultation with relatives over care plans but overall my experience has been satisfactory - good in difficult circumstances."
D Jcarehome.co.uk rating: 3.36 out of 5
"My daughter came to Beaumont care home over six years ago. She has great care and kindness from carers and nurses. The cleanliness is perfect and staff so very polite and helpful. I wouldn't want her to live anywhere else."
M Rcarehome.co.uk rating: 4.5 out of 5
"Before choosing the Beaumont, we 'checked out' and visited four homes. I was apprehensive at first as I have never stayed in either a nursing home or respite care before. I have been so impressed I've been at the Beaumont for respite on two separate occasions. The staff and manager are very friendly and welcoming. Meal times, the chef and staff came and enquired regarding my preferences, regularly. If I was ever in any difficulty the staff were obliging. As I was a younger respite user (the only young resident) The environment is very clean and restful. Housekeeping and domestic duties daily routines and respectful. Maybe have more social activities for the younger clients."
Sherron Ccarehome.co.uk rating: 4.42 out of 5
"She loves the activities provided - the care home is very fun. All the staff are lovely."
Carol Scarehome.co.uk rating: 4.83 out of 5
"The carers are very good."
Nelly Hcarehome.co.uk rating: 4.08 out of 5
"I would like to express my appreciation for the care I have received in Beaumont Care Home in which I have lived for almost six years. Staff are very pleasant and friendly and always ready to help at any time that I need their support."
Joanna Rcarehome.co.uk rating: 4.67 out of 5
Not long ago I was faced with the most difficult decision, to find a suitable residential home for my severely disabled daughter. Eventually she was offered a place at Edgbaston Beaumont nursing home. Soon after she moved there I realised what a lovely place it was. She was received into the most friendly and caring environment, where everyone's individual needs were of most importance. Staff's polite manners and kindness is to be admired, not to mention managements every effort to create a home from home atmosphere.
I Just wanted to write to say that as the sunshines today and I think of my father, I am reminded of the whole teams balance of warmth in care as well as fabulous professionalism. The way that you supported our relatives before that has given us many fond memories of our years together in Birmingham. Love to all
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