What our families say: Collingtree Park Care Home
14 February 2018View the report
"All the staff are very caring. Mum has said that unfortunately, the food is not hot and that sometimes the portions are rather small or very interesting, however, the soup is always lovely."
A Tcarehome.co.uk rating: 4.36 out of 5
"We would highly recommend Collingtree Park care home to anyone, the care and dignity they show to residents is excellent. My father has settled in well due to the support of all the team, including all the management."
Wayne Mcarehome.co.uk rating: 5 out of 5
"Mum entered Barchester Collingtree Park in April 2020, very much in need of care and support as she had rapidly become less capable in the early part of 2020. Clearly a difficult time under "normal" circumstances, but with the additional uncertainties and demands from the Covid pandemic, it was very tricky. However, Mum was given extremely good care from day one, and within several weeks began to settle, and some weeks further on began to improve. By July a remarkable turnaround had been achieved, and I have no doubt that this was down to the excellent care she is being given by the whole team at Collingtree Park. She is now settled, feels "at home", and is now enjoying face to face visits in her room from the family. Thanks to all staff at Collingtree Park."
Chris Ecarehome.co.uk rating: 4.92 out of 5
"My mother went downhill as soon as she entered this home and I don't believe this should happen if the home is the right one. My mother improved dramatically once I moved her to a nursing home. The experience has left me understanding the importance of making sure the home is right for the individual. It's important to look at the difference between care homes and nursing homes. They can be so different as they have different staffing levels so the higher the needs are, the greater staffing levels are necessary. I phoned daily to get updates from the staff about my mother as she was deteriorating but often found the person who knew the answer was doing rounds so could not talk at the time. There are a few staff who answer the phone that is not carers so waiting for the right staff member was often irritating at a time when my anxieties were high. I felt sometimes I was being a nuisance to the staff not by what they said but by the tone of voice they used toward me."
Chriscarehome.co.uk rating: 2.92 out of 5
"Mum has been a resident at Barchester Collingtree Park Care for 4 years now and feels that the staff are part of her family. In fact, during this Covid pandemic, they are the ones who have held her hand and given her the hugs I haven't been able to. They've arranged weekly Skype calls and joined in with the general chat so that it feels like we have a gossip rather than a stilted conversation with an elderly person who can't always understand what is going on, and it enables Mum to interact with a person rather than just a screen. Mum caught coronavirus last year and the care and devotion the staff showed was second to none. We were fortunate that mum recovered and her Collingtree family were as overjoyed as me. The home itself is nicely decorated and spotlessly clean. The gardens are colourful and easily accessed. Mum enjoys the food and the varied activities which keep the residents entertained. In fact, she is now a dab hand at carpet bowls! Collingtree for Mum is home in the true sense of the word."
Fiona Rcarehome.co.uk rating: 4.92 out of 5
"Collingtree has a real family and friendly feel. All the staff are excellent and friendly. My mother has settled exceptionally well in what are the toughest time for care homes. The visiting facilities at Collingtree are excellent under current constraints and the booking system is excellent."
Scott Bcarehome.co.uk rating: 4.75 out of 5
"My third stay at Collingtree is like coming home, staff are excellent and welcoming. Everywhere is immaculate on the cleaning side. Catering choice of menu is very good, meals in my room on this visit and the same welcoming staff. Nothing anyone could find fault with. Despite the Covid virus, the staff kept up their standards. Well done."
Lorna Hcarehome.co.uk rating: 4.58 out of 5
"So pleased to come back to this excellent care home. The staff are so friendly and 100% caring with dignity and a smile, so now I feel part of this lovely home. Well-fed and watered in good care and company. I appreciate the opportunities of leisure activities bringing people together. Very impressed with new youngsters into the fold, pleasant, helpful and well mannered. I wish them well this must be the best place to be in."
L Hcarehome.co.uk rating: 4.58 out of 5
"A brief note to say thank you. Thank you to all the girls that looked after my uncle, thank you to the maintenance manager for fixing up whatever was needed. We felt so confident with him in your very capable hands. Last week it was time to go, it was his time. Now the pain has gone, no need for endless medication. My uncle is at peace. Keep up the good work that you do and keep well. I'll miss saying hi to you on our Skype calls! All the best."
Christopher Ccarehome.co.uk rating: 4.75 out of 5
"My grannie received outstanding care all throughout her battle with Alzheimer's and COVID, from which she sadly died. We were incredibly lucky to be able to celebrate my 30th birthday with her just before lockdown and then a final visit to say goodbye and thank you to her the day before she died in July. We shall always be forever grateful for the care my grannie and us all received. I personally work in a hospice and I could easily spot that Grannie received excellent end of life care at Collingtree. The staff are so helpful and friendly, nothing was too much trouble. The staff so kindly organised numerous Zoom calls with Grannie when the home was in lockdown. It was a massive comfort to be able to see her face and speak to her as well. We can't recommend this care home highly enough! Thank you so much to all the staff involved in caring for Grannie!"
Sam Bcarehome.co.uk rating: 5 out of 5
"Thank you for your excellent care of my mother-in-law who spent her final months in Collingtree Park. You cared for her with great skill and care as her dementia progressed and we are for ever grateful for your loving care as she faded away and died peacefully in the home. She was very happy in your home and we are very grateful to you."
Stephen Bcarehome.co.uk rating: 5 out of 5
"Mum had made her own decision that it was time for a care home, being a very organised and strong-willed lady we thought it would be a challenge. My husband and I said we would look into care near us at Northampton. We looked on the internet and contacted 2 homes. One didn't bother to reply, the second we had an appointment 3 hrs later. We knew as soon as we entered the home, it was perfect. After 3 weeks, a few teething probs, she is happily settled."
S Bcarehome.co.uk rating: 4.18 out of 5
"Visited mum under COVID restrictions meaning my wife and I had to plan in advance, follow instructions and meet mum in the garden. Due to the weather, we warned the visit could be cancelled at any time. The process to book a visit was very easy, everything explained clearly. On arrival we were met by staff outside, the procedure for the visit was explained and we were made to feel at ease. The carer brought mum down to us and then left us alone to sit, at social distancing, and chat to mum for the allowed time period. The carer informed us she would be just indoors if she was needed. It did start to rain as we arrived but they have erected a gazebo and thankfully it wasn't windy or too cold. It was lovely to see mum and see she was being given the best possible care by the home."
Keith Vcarehome.co.uk rating: 4.92 out of 5
"Let's face it, no family is happy when one of their senior members needs to have full-time care only a care home can provide. You then discover there are care homes and CARE HOMES. We have experienced both ends of this spectrum. Phone calls full of her desperation to "go home", "I'm waiting for a taxi to take me home", "Can't talk - must pack my bag", One-time staff finally located her waiting at the lift in an attempt to make a run for it... Very evidently we had not found her a happy place. Everything changed when she moved into Collingtree Park. Since then my every phone call is upbeat, every Skype conversation reassuring, each garden visit a pleasure - this week we shared a happy half hour in the sunshine, got an enthusiastic welcome, saw her big smile, and met several members of staff. I noticed her face lit up whenever one of them bent close enough for her to see who it was. She really believes she is home. She is happy. She is properly cared for. So her family is happy too."
Judy Mcarehome.co.uk rating: 4.08 out of 5
"My mother had been very unhappy in her previous care home in another town where my sister lived. Therefore we were very grateful that my mother soon settled in at Collingtree Park and seemed much happier. She never wanted to be in any care home but at 92 and with dementia she needed 24/7 care and therefore a care home was the only viable option. Throughout the year and a half that my mother was resident, the senior staff always showed a welcome and a willingness to engage with us and to build a relationship so that we could discuss my mother's needs and any issues that arose. Towards the final weeks of her life, the care and compassion shown by the staff to my mother was exceptional. My sister's husband who is a doctor and who is very familiar with hospice work declared to me that he thought the level of care was better than the level of care shown in a hospice! Praise indeed. This was during a period when the Covid virus was around and many restrictions were in place."
Simon Bcarehome.co.uk rating: 4.58 out of 5
"I want to say a big thank you to all the staff at Collingtree Park Care home. My Parents moved to the care home last November, they have always been very independent people, but they needed more help, both having dementia. It was important to me to find a care home where they could still be together living in the same room, they were married for 65 years. My mother died in May of this year, not from Coronavirus, just from old age. The situation was made worse with Coronavirus lockdown, not being able to see him and comfort him during this sad time. The Carers and all the staff at Collingtree Park Care Home have been absolutely fabulous. We have had phone calls and Skype video calls every week. Although it was confusing for Dad why I couldn’t be there, but to see his face light up when we Skype called was priceless. We have started garden visits and to see Dad happy and chatty has been so uplifting. So again thank you to the Collingtree Park team for all your hard work."
Anthony Mcarehome.co.uk rating: 5 out of 5
"Dad went into Collingtree in the early stages of his dementia and the location was great for quiet walks and trips to the bar at the local golf club. As his dementia worsened he was not able to enjoy the surroundings but the staff were brilliant throughout. Always felt that Dad was being cared for and room and facilities were good."
Mark Tcarehome.co.uk rating: 4.25 out of 5
"My uncle lived at the Collingtree care home in Northampton for over five years until his death in May 2020. Before he went there myself and other members of the family went to see several homes in the area and felt none compared more favourably than Collingtree. The whole team of carers, admin and managers were excellent in all respects. Nothing was too much trouble and the staff very approachable. Any concerns or worries were dealt with in a speedy and professional manner. I would highly recommend this exceptional care home."
Carmel Dcarehome.co.uk rating: 4.75 out of 5
"Putting excellent in each of the review options below describes completely my opinion of the home. My husband is very content there."
J Mcarehome.co.uk rating: 5 out of 5
"Very good all round."
John Mcarehome.co.uk rating: 4.83 out of 5
"I would not recommend any particular provider or care home as I feel the responsibility to be too great. I would of course tell of my experiences at Collingtree truthfully. The Resident's meetings can be helpful. Decisions on matters raised should and must be referred back to the resident concerned. I am content living at Collingtree."
J Ccarehome.co.uk rating: 4 out of 5
"Mum was in the home for a few months. She had come to a new area so it was very challenging for her. All the staff seemed kind and helped her to settle in. The carers always picked up on things that weren't right and sorted things out. Mum also enjoyed the 3-course meals and going into the garden."
Alison Ncarehome.co.uk rating: 4.67 out of 5
"To me, one of the most impressive features of Collingtree Park is the whole culture and stability of the staff. The same staff I met when my mother moved into the home three years ago were there at her bedside when she passed away. For dementia sufferers, this stability is so important. Care is given with genuine compassion. Staff befriend the residents and get to know their idiosyncrasies and preferences. The food is excellent and plentiful. The home is clean, spacious and very friendly. Management are accessible and keen to listen. Naturally, it is not a cheap option but it does represent true value for a loved one as they near the twilight of their life."
Steven Gcarehome.co.uk rating: 5 out of 5
"Under very difficult circumstances the staff have come out as true, dedicated care workers, their commitment to the resident has been overwhelming and I shall not forget their concern, not only for the resident but also to the family members and friends who were unable to visit during the virus crisis. Thank you."
Christopher Ccarehome.co.uk rating: 4.25 out of 5
"When my husband was admitted as an emergency referral, the staff were wonderful and couldn't have been kinder or more caring. As his stay progressed, we hit problems. He needs to get outside and that rarely happened. He paced the corridors so much that he lost a lot of weight and got blisters on his feet. When he left the home, he had run out of several important medications which they said they would get."
Jill Hcarehome.co.uk rating: 3.25 out of 5
"I have been here for 6-months, and from the initial contact, I was impressed with the professionalism, but the proof of the pudding has been beyond my expectations. From the manager to the carers, housekeeping, and catering staff, no matter how busy they are there’s always a smile and time for ‘just me’. How rare is that? When I first decided it was time to “put myself” into a care home I was worried I’d become 'institutionalised'. Not a bit of it. It’s the best decision I have made since saying yes when my late husband proposed. What more can I say? No, I won’t say I’m happy, because my husband isn’t here, but I will say I am more than content, and how lucky I am to be here at Collingtree."
M W Ccarehome.co.uk rating: 4.92 out of 5
"My husband comes to Colingtree Park for respite and also keeps in touch with everyone by coming and having his hair cut every couple of months. The staff are all very helpful and friendly and the accommodation is excellent. Always a friendly welcome as soon as you walk through the door."
Anne Mcarehome.co.uk rating: 4.42 out of 5
"The attitude of a senior carer leaves a lot to be desired both in terms of speaking to clients, staff and visitors. Management seem unaware or unable to change negative attitudes towards clients and visitors. Clients are not always treated with the dignity they deserve which I find very sad. Given the weekly cost of care I do not believe all clients get value for money."
R Ocarehome.co.uk rating: 2.55 out of 5
"Management and staff are kind and caring, bless them. So helpful, giving care with dignity. God bless them, an honour to meet them."
G Lcarehome.co.uk rating: 4.83 out of 5
"Looking for a home suitable for a loved one is such a difficult and emotional decision. However, I would not hesitate in recommending Collingtree Park to anyone. My Father-in-law resided at the home for just over seven years. The staff got to know him really well in order to give him the best/most appropriate care they could. As a family, we were welcome at any time and had great working relationships with the staff. My Father-in-law's care was as personalised as possible and he thrived in the home due to the care and attention he was paid. He was a man that always enjoyed food and this continued whilst at Collingtree Park. There was never a complaint made by him about the quality or quantity offered to him. Something that impressed us further in terms of the food was the way the food was presented, even when it was necessary to puree it in order that he could eat. Again - care and attention throughout. As a family, we were never in any doubt that he was safe and looked after."
Denise Lcarehome.co.uk rating: 5 out of 5
"Mum came in for a week of respite care and a chance to convalesce. The staff were absolutely fantastic, so kind and caring and made mum feel really at home. She said the food was wonderful and it was like being on holiday having a cooked breakfast every morning. We could not fault the service and care received and sending mum home with an afternoon tea hamper was such a lovely end to the week. She said she will definitely come back."
L Qcarehome.co.uk rating: 4.83 out of 5
"My parents are very happy at the care home. The staff are very attentive to their needs. They enjoy their trips out to the garden centre and to Milton Keynes. For me, it has been a great relief to find a care home where they can be together and happy."
A Mcarehome.co.uk rating: 4.92 out of 5
"From two weeks respite care to full-time care, we have found the time, trouble and understanding from every member of staff have been exemplary. The home is welcoming and friendly and genuinely caring. We are not happy that Mother has had to go into full-time care, but we are extremely happy that we ended up at Collingtree. The support we have received so far has been brilliant."
K Ccarehome.co.uk rating: 4.33 out of 5
"My second respite/holiday/visit. Lovely welcoming staff and atmosphere. Friendliness and care were excellent. Could not find a fault apart from a very narrow bed, as used to a double. My problem being large, not yours! Meals and cleanliness excellent. I look forward to another visit."
Lorna Hcarehome.co.uk rating: 5 out of 5
"My mother seems very happy. Her needs are being met. Her skin and hair always look good and she is comfortable. Staff respond promptly and effectively to any issues raised. Whilst my mother has limited mobility (needs assistance and unable to move independently) and Alzheimer's, she is encouraged to voice her wishes. Would like more activities to be regularly undertaken."
T Dcarehome.co.uk rating: 3.58 out of 5
"Mum thought the staff were professional and friendly but would have liked more activities. She says she felt "invisible" at times. However, I do know that she is a very quiet person and never brings attention to herself. Needs a lot of encouragement, has no confidence."
S Gcarehome.co.uk rating: 3.75 out of 5
"Was a delight to go into such a lovely welcoming care home. Staff so very friendly and caring and nothing too much trouble. My Mother felt very at home, lovely gardens, lounges and staff so kind. She is looking forward to the next booking we have made for December 2019."
A F carehome.co.uk rating: 5 out of 5
"Had heard of good quality care, so after a fall (I live alone and am 86), was delighted with the home. Couldn't fault anything. Staff young and exceptional, so caring. Nothing too much trouble. Food excellent quality and choice. Surrounding the whole home are beautiful grounds and a garden to sit."
L H carehome.co.uk rating: 4.83 out of 5
"Everything was prepared and organised for visit and the first day in the home. It gave us all confidence that my father-in-law would be well looked after. Staff were super and my father-in-law enjoyed his time at the home."
S H carehome.co.uk rating: 4.5 out of 5
"Friendly and professional staff. I could go on holiday not worrying about mum at all. I would certainly use this care home again."
S G carehome.co.uk rating: 5 out of 5
"The recent stay was my husband's second time in Collingtree and he was welcomed back readily with staff pleased to see him. The standard all round was excellent. He was eager to go on an outing and this was possible. Two deep baths in the home another highlight. Hoping to revisit in February 2020."
Hilary Gcarehome.co.uk rating: 5 out of 5
"Enjoyed the food. The carers were very kind. I was happy to mostly stay in my room and watch TV (as I do at home) This is my third visit and each time I was looked after very well."
G Ccarehome.co.uk rating: 5 out of 5
"Big breakfast - very good. Excellent breakfast enjoyed by all."
Gillian Ncarehome.co.uk rating: 5 out of 5
"My mother has been in Collingtree for six weeks now having moved from another care home. It has been a revelation to see how good a home can be in comparison to where she was before. She is extremely well cared for by lovely staff. She is comfortable, relaxed and happy with her room and the outlook. She finds the food very good, loves the gardens and the dining room and lounge that are very pleasant rooms. We are very happy to see her so well settled already."
Ruth Hcarehome.co.uk rating: 4.92 out of 5
"My husband had a weeks respite in Collingtree Park Care Home. He was happy with everything, apart from the bed, as he sleeps in a recliner chair at home. Mu husband likes to be out in the garden when possible and talking to people. Also, he prefers all his meals in the dining room. Staff were very caring."
D Dcarehome.co.uk rating: 4.67 out of 5
"During the past two and a half years, our Aunt received an excellent standard of care at Collingtree Park Care Home. Prior to this, we had been dealing with a very challenging time due to our Aunt’s health care needs, especially surrounding her early onset dementia. Within a very short time however, it became obvious from the standard of care at Collingtree Park Care Home that they were very well equipped to deal with all aspects of her care. One of the most reassuring aspects was the alleviation of our Aunt’s severe anxiety. Members of the family and friends visiting observed this within one month. Every member of staff at Collingtree cared for our Aunt with true kindness and professionalism. Communication at all times between the staff and the family was excellent and we found this very reassuring. For two and a half years until our Aunt’s peaceful passing at the Home, the care was of an excellent standard at all times and, as a family, we would highly recommend Collingtree Park Care Home."
Fran Mcarehome.co.uk rating: 4.92 out of 5
"My parents have special needs as they are both deaf, my father also has walking difficulties. Collingtree Park provides the most amazing care, they are thoughtful and really understand the needs of my parents, but also of the family, The whole team at Collingtree Park always go the extra mile, which makes the whole experience so special."
Sarah Ccarehome.co.uk rating: 5 out of 5
"At my initial viewing of the home my needs were noted and subsequently acted upon to the letter. From beginning to end in care at this facility I was made to feel safe, warm, well fed and respected."
James Mcarehome.co.uk rating: 5 out of 5
"I have been in the care home for 6 weeks. I have found the care very good and the food excellent."
Florence Hcarehome.co.uk rating: 4.5 out of 5
"Professional approach, friendly staff, show a lot of patience and understanding with residents, appreciating their individual needs. First impression (which was a major factor when I first used the service in December 2017) is more like a hotel than a care home."
Alan Lcarehome.co.uk rating: 4.17 out of 5
"Very cooperative staff that seem to have a genuine care for helping the elderly. The meals are tasty and plentiful. (The tea making could improve). On the whole, the place seems most suitable."
Christopher Ccarehome.co.uk rating: 4.42 out of 5
"Very good experience with Mum living here, great environment, food, activities and fabulous team looking after Mum. Thank you."
Kimberly Dcarehome.co.uk rating: 5 out of 5
"My stay at Collingtree Park care home was only for two nights but during that period I can confirm the following. 1) All staff were very pleasant, made you welcome on arrival and during my stay. 2) Nothing was too much trouble, even in the night or the evening. 3) No complaints about the meals, good meals, good menu, nice restaurant. 4) My room was very pleasant, nice outlook, plenty of space and very clean. Overall enjoyed my stay, no complaints."
Tony Bcarehome.co.uk rating: 4.91 out of 5
"Since my aunt has been at the home, we have found the staff to be very friendly, caring and helpful. The home keeps me informed of any issues regarding my aunt."
P Wcarehome.co.uk rating: 4.58 out of 5
"I'm very pleased with everything here, the staff, my room and the food and entertainment."
Doreen Gcarehome.co.uk rating: 5 out of 5
"The staff are very caring, the facilities with the meals served are excellent and there is always organised events going on most days. The list of events going on are sent out to the resident's relatives monthly and are open to them as well. My mother seems happy there and I am happy that she is in such good hands."
Andrew Tcarehome.co.uk rating: 4.75 out of 5
"My husband has received very good care and all the staff are kind and helpful. I have always been treated well when visiting him. He was here in June for 1 week and was happy to come again, this time for 6 weeks. We will come again."
Nesta Ccarehome.co.uk rating: 5 out of 5
"My father is well cared for at Collingtree Park. The staff are very helpful and supportive, always with a cheery smile. The food is lovely and plentiful and the staff make sure Dad has what he wants. The decor and furnishings are bright, clean and very homely. I now don't worry about Dad at all."
Christine Tcarehome.co.uk rating: 4.58 out of 5
"Pleasant surroundings. Caring, welcoming staff. Lunch overcooked but well presented."
D Mcarehome.co.uk rating: 4 out of 5
"I would have no hesitation in recommending Collingtree Park to friends or anyone needing a good home. My husband was extremely well looked after, feeling safe and comfortable throughout his stay. The carers were friendly and hardworking and the management arranged everything perfectly. My husband had a very enjoyable stay at Collingtree Park."
Carmel Tcarehome.co.uk rating: 4.58 out of 5
"My parents stayed for a week for respite at the end of May. They were extremely well looked after and thoroughly enjoyed their time there. Both my parents are deaf, have dementia and my father is disabled, but this was not a problem for this well-run care home."
Sarah Ccarehome.co.uk rating: 5 out of 5
"My father required care in a hurry as his dementia had suddenly got worse. We had contacted Collingtree Park a month or so previously knowing that the time was approaching when we would be unable to care for dad to the extent we wished. The manager visited and said it would be a few months yet, but took him at very short notice when he suddenly went downhill. Dad thought he was in a hotel and was very happy there. The staff, especially a male member of staff who took no nonsense from dad, were amazing and my father, who was rude to everyone in a jokey way, found he could be as he was and the staff accepted him and, I think, enjoyed his banter. Unfortunately, he was not with them long but I thank them for making him content and looked after in his last months."
Ann-Marie Scarehome.co.uk rating: 4.75 out of 5
"I was so pleased my husband came for care. I left him in the safest of hands and 'in the lap of luxury'. He was visited by family and friends who felt he was happy and cared for by professional friendly staff. He felt safe. A great place! We will be back."
Hilary Gcarehome.co.uk rating: 5 out of 5
"We are happy that Mum is in the right place, being cared for and the team work well. The home is situated in lovely grounds."
H Wcarehome.co.uk rating: 4.58 out of 5
"My experience of Collingtree Park has been extremely positive. My aunt had been living independently in her own home but circumstances changed and a residential home move was necessary. Collingtree Park made this transition as comfortable as possible, identifying my aunt's concerns and addressing her needs successfully. To date, she appears very happy with her new environment."
R Hcarehome.co.uk rating: 4.17 out of 5
"My late mother-in-law was in this home for two and a half years our experience was so positive that I chose Collingtree for my mother too. The staff genuinely cares for our family members and clearly all due to other residents. There is a community atmosphere which is inclusive, fun, patient and understanding. My mother is disabled however nothing is considered insurmountable. The staff and management work as a cohesive and respectful team. Their communication is second to none within the home and to families. Thank you."
Debbie Lcarehome.co.uk rating: 5 out of 5
"I enjoyed my stay very much. Meals excellent as were the staff. I would recommend the care home to all."
G Ccarehome.co.uk rating: 5 out of 5
"Since arriving at the Collingtree Park Care Home in March, my mother has settled in really well in Memory Lane. She has her own room with a lovely view - and all the facilities she needs to be content and happy. I cannot praise the staff enough - the care, love and dedication the staff give is first class. The biggest compliment I can pay them is the peace of mind I have felt since my mother moved into Collingtree Park Care Home."
Lisa Gcarehome.co.uk rating: 4.83 out of 5
"A good care home that cares well for your relative. The home is clean and is well presented. The staff are polite and make conversation with the relatives which is appreciated. There is a monthly what's on listing that each person has and informs them of what's coming up. In general, it is a happy environment. The individual rooms are comfortable and there is the choice to use the existing furniture or you can take your own. The room can be changed around and you are allowed to hang pictures etc. which makes it more familiar and homely for the resident. I would have no hesitation in recommending this care home."
Roger Scarehome.co.uk rating: 4 out of 5
"This is our second experience of Collingtree Park Care Home. My mother-in-law was happily resident for 2.5 years until she passed away. I therefore actively chose the home for my own mother and she has settled very happily, as I knew she would. We have had such a positive experience previously. The staff are respectful and clearly, the residents are their sole priority. There is an inclusive, happy culture with all being treated according to their individual needs. Staff are always available for reassurance and advice and this I highly value. There is clear communication and cohesiveness between the staff and with residents and family. I would highly recommend Collingtree Park Care Home and I would choose this home again for myself if I were in a position to need care. Thank you to all the staff for looking after our family."
Debbie Lcarehome.co.uk rating: 5 out of 5
"My wife enjoyed her stay."
John Scarehome.co.uk rating: 5 out of 5
"I met the management team on several occasions and found them to be kindly, listening people who answered my questions. I viewed all the facilities twice and met some of the staff all of which gave a very favourable impression During May, I have made daily visits and observed the care and attention given to residents. I have confidence that my wife is in good hands."
John Scarehome.co.uk rating: 4.75 out of 5
"Mum's stay with you was unfortunately too short and for that reason, I can only say that I feel she would have been better catered for if she was placed in a room on the ground floor."
Gail Icarehome.co.uk rating: 3.57 out of 5
"The location and setting with beautiful gardens are very pleasant. The refurbished areas downstairs are extremely pleasing and of a high standard. Staff are friendly, but I feel there could be more frequent checks. Sadly, the upstairs floor always smells which is unnecessary and indicates attention is required. However, I do appreciate that I am unaware of all the demands in a care home."
S Hcarehome.co.uk rating: 3.27 out of 5
"My mother was really well cared for by a great team who were always good to deal with. The atmosphere was friendly, with residents and guests being treated with respect at all times. The building and facilities may have been a little 'tired', but this was more than compensated for by the team of carers who often went above and beyond expectations - they were outstanding."
M Mcarehome.co.uk rating: 3.83 out of 5
"Collingtree Park have been very helpful and welcoming from the get-go. They have managed my mother's needs very well. The home is always clean and well presented. This gives me confidence for the future and the care my mother will receive going forward."
J Mcarehome.co.uk rating: 4.08 out of 5
"Very comfortable, happy with good staff. Sleep very well in bed."
Rita Pcarehome.co.uk rating: 4.83 out of 5
"Really good experience right from the start. The receptionist was friendly, helpful and explained everything. Mum has a lovely room overlooking the garden and is settling in well. all the staff from the general manager, finance manager and all carers are willing to chat and help in making mum feel at ease. we even get to sample delicious cake with our cup of tea."
Trevor Bcarehome.co.uk rating: 4.92 out of 5
"My respite visit was very enjoyable. If needs be, I would be very happy to come again."
Pamela Ccarehome.co.uk rating: 4.67 out of 5
"My wife stays in the home for a little less than 4 weeks before her condition worsened far more quickly than had been anticipated. Nevertheless, during her stay, I made many visits and found the attention, care, compassion and friendliness to be most exemplary. All of the above attributes were extended to me in the fullest way. I was and am highly grateful to everyone at the home at the utmost level."
Norman Gcarehome.co.uk rating: 4.67 out of 5
"My aunt has lived on her own most of her life until she was unable to look after herself. She settled much quicker than anticipated and love the care she receives here. The staff are warm, friendly, caring and professional and I don't think she could be in better hands."
Mike Ecarehome.co.uk rating: 4.42 out of 5
"I went into Collingtree Park for respite care whilst my husband recovered from an operation. The care home staff were friendly and welcoming, the room was clean and comfortable. In general, the care was good but certain aspects of my needs were not always catered for. For example, I have great difficulty holding cutlery and therefore forks and spoons have to be strapped to my hand and food cut up into small pieces. This was not always done and I was unable to feed myself at those times."
Nicolette Ccarehome.co.uk rating: 3.5 out of 5
"The meals are good and the staff make my stay pleasant."
J Mcarehome.co.uk rating: 4.67 out of 5
"We booked a week of postoperative care in this lovely care home for my mother-in-law. I am very pleased to say that she was well cared for, lovely room, good food, great people and friendly service. She came home very relaxed and feeling well looked after."
J Mcarehome.co.uk rating: 4.67 out of 5
"The care my mother receives is excellent. Although she suffers from dementia, she is treated with dignity and care by all members of staff. She appears extremely happy and settled and loves to have visitors."
Colin Hcarehome.co.uk rating: 4.83 out of 5
"Such a lovely welcome when you arrive. Everybody is very friendly and I love the new refit, very cosy. I would certainly recommend this place to have a look around if they wanted a care home for their elderly relatives."
Caroline Mcarehome.co.uk rating: 4.83 out of 5
"Overall, my stay here was pleasant and I would come back if care was needed."
Barbara Dcarehome.co.uk rating: 4.25 out of 5
"It is fine, all carers are helpful and service is good, service is very good."
R Ecarehome.co.uk rating: 4.33 out of 5
"Since joining the home, mum has become a lot calmer. She has made friends and is part of the community. The staff are attentive and approachable. We are happy that mum is now safe and well looked after."
Ivor Wcarehome.co.uk rating: 4.33 out of 5
"A well-equipped home in a beautiful setting. Recently refurbished and decorated. My mother lived alone and was developing vascular dementia. She was lonely and didn't eat well. Now she is much brighter and well nourished. The staff are outstanding and so very caring. It is such a comfort to know she is never alone and so well cared for."
Steven Ccarehome.co.uk rating: 5 out of 5
"My mother has been here for 6+ years and she is very happy and well cared for."
J Scarehome.co.uk rating: 4.58 out of 5
"Collingtree Park Care Home is professionally run but at the same time feels like home. My father has been a resident for over five years now and his needs have always been met. The staff get to know the residents properly, ensure they are safe and listen to their views. Relatives also get a chance to share their views and there are regular meetings held with the home's manager. Collingtree Park is exceptionally well run and I would not hesitate to recommend it to others."
Rob Lcarehome.co.uk rating: 5 out of 5
"Excellent care home. The staff are very friendly. The facilities are good. Impressed with the make-over downstairs and hopefully this refurbishment can be continued upstairs. Mum is in good hands! Well done!"
Clive Hcarehome.co.uk rating: 4.83 out of 5
"Genuine care is provided always by staff to residents and families. The home is clean, friendly and relaxed. Emotional care is a top priority, where residents feel valued and cared for, staff are compassionate and understanding towards residents and family members. There is a genuine sense of belonging. This is a positive, happy and relaxed environment and we feel so fortunate for our family member to be part of this. Thank you."
Debbie Lcarehome.co.uk rating: 4.67 out of 5
"The home is in beautiful surroundings, well maintained, but its biggest asset is its staff. I found the staff on Memory Lane kind, cheerful, caring and attentive. My father said they were in his words 'blooming lovely'. What else can I say! That says it all."
A Mcarehome.co.uk rating: 4.83 out of 5
"When I came to look for care for Mum - Firstly I needed availability and once I viewed Collingtree Park I had a wonderful welcome. Mum settled well into her new home and moving forward I know she is in safe hands and I can approach any member of her team to discuss Mum's care needs."
Caroline Ccarehome.co.uk rating: 4.92 out of 5
"Collingtree Park is set in parkland overlooking the golf course, it is very clean and the food us made on the premises. The staff have a friendly, helpful attitude and the theme running through the establishment is that it is the residents home and the staff are visitors, which makes for a good relationship."
A Tcarehome.co.uk rating: 4.5 out of 5
"The staff are very good, caring, kind, respectful and professional but at times there seems to be too few in numbers, which can lead to mishaps. There is a shortage of stimulating activities, particularly in memory lane or appears to be. Overall, it provides a good standard of care."
P Fcarehome.co.uk rating: 3.75 out of 5
"Before her death in November 2016 mum had been a resident at Collingtree Park for four years. She was always treated with respect, dignity and great care. All staff were friendly, caring and professionalism. The home was always clean and equally well cared for giving an excellent environment for residents. As a family, we were always welcomed and supported. Mum could not have been in a better place, a real home from home."
Carol Gcarehome.co.uk rating: 5 out of 5
"After some two years, my family have no complaints regarding both care or staff. I would not hesitate to offer advice to anyone requiring help at Collingtree Park Care Home"
J Mcarehome.co.uk rating: 4.75 out of 5
"Today we came to Barchester Collingtree Park Care Home luncheon club (invited as previous residents). As always, excellent service and lunch provided by the home for myself and my wife. Lovely food and just the right amount for us."
Robert Ocarehome.co.uk rating: 4.75 out of 5
"I needed to find a home close to me for my Mum. Visiting eight homes was very distressing and I hated having to make a decision. When I turned up at Collingtree they were wonderful, offered informal but informed information, non-bias and were extremely helpful. Upon Mum's arrival, they were so supportive and really made a difference to enable her to settle and become very content and happy. Probably as happy as she ever has been. Wonderful."
Jackie Jcarehome.co.uk rating: 4.92 out of 5
"Having visited a number of care homes, my first impression when I visited Collingtree Park and met senior staff, carers and other support staff, was that this was the home would be perfect for my wife (later confirmed by other family members). First impressions were proved to be fully justified. Although unfortunately, my wife did not live long enough to fully enjoy all that was available. What I can say is that Collingtree Park provides an outstanding quality of care tailored to individual residents needs and I cannot speak too highly as to how they looked after my wife. Inspirational leadership from the top ensures commitment and team spirit that delivers care in a calm and pleasant atmosphere."
Maurice Bcarehome.co.uk rating: 4.83 out of 5
"A lovely care home in a quiet cul-de-sac. The staff are fabulous, very dedicated and loving towards the residents. Excellent facilities and food! More outside access for residents with dementia, slightly 'cooped up' on first floor. Difficult, but sometimes there was a 'smell' on the first floor."
Hugh Dcarehome.co.uk rating: 4.25 out of 5
"Excellent in every way. Thoughtful, kind staff who always go the extra mile. My mother seems a good deal better since she was in the home than before."
Julia Bcarehome.co.uk rating: 4.42 out of 5
"I was made very welcome on my initial visit and was able to see around the entire home. All my questions were answered fully and with understanding. We were invited to dinner for my husbands assessment and again the visit was handled with sensitivity and understanding. He has now started fortnightly day care with respite care every 2 months. He is very happy to go which has given me (as his sole carer) peace of mind and a weight off my shoulders."
Jane Hcarehome.co.uk rating: 4.5 out of 5
"Excellent service. Staff very good, rooms are very roomy, en-suite in rooms very good, beds are changed every day. The food is made on the premises, fresh veg and of a good range of different food daily."
Carol Dcarehome.co.uk rating: 4.55 out of 5
"General impression is good. Lovely grounds and staff appeared very pleasant, as my husband was only in for respite I can't comment on any thing else as I was away."
P Hcarehome.co.uk rating: 3.64 out of 5
"Dad always looks well cared for and he often expresses how happy he is. All the staff work extremely hard in particular Dad often comments on how good the food is. The family feel very confident that care is consistent and trust the staff to look after Dad as they would do for one of their own family members. Thank you."
Anne Hcarehome.co.uk rating: 4 out of 5
"On arrival a very good reception, flowers in her room and a member of staff brought a tray of coffee/tea, nothing was left out. The staff very friendly and helpful, made mum feel very much at home. The home is very clean and tidy. All activities available to all if wanted, hopefully mum will be able to go again for respite in the year. Would recommend the home to anyone wanting full time care or respite care. 10 out of 10."
Cynitha Tcarehome.co.uk rating: 5 out of 5
"My mother receives excellent care, the staff are friendly, happy and always have time for us relatives. When mum had problems they worked closely with us to help her and minimise any stress. They provide lots of events and activities for the residents. Mum has settled well, is healthy, happy, safe and well cared for."
Juliacarehome.co.uk rating: 5 out of 5
"My father has been living in Collingtree since November 2015, and has throughout his stay been treated with respect, dignity, friendliness and most importantly care. All staff and management take time to get to know their residents and their relatives which makes for professional and knowledgeable experience for all. The food is of the highest standard with meals cooked on premises daily. Has this home a fault? well Barchester homes do charge at the top end of care home prices so therefore expectation in some areas can be difficult for the staff to meet, overall, I would still pay the costs to have my father an extremely comfortable life in this wonderful environment."
I Rcarehome.co.uk rating: 4.5 out of 5
"We had responsibility of care of a friend who was admitted to Collingtree in June 2011. he had poor mobility but was of sound mind. She settled into life of "care" and was always very appreciative of the way she was helped and treated. The staff became her "friends". She had no immediate family but had many friends who were able to visit whenever they wished. She was able to have her own telephone and television in her room. She always said "I'm as happy here as I could be other than in my own home""
Doreencarehome.co.uk rating: 4.08 out of 5
"I was only at Collingtree for a weeks respite but the staff were attentive and very helpful. I had a lovely room which overlooked the garden."
H Gcarehome.co.uk rating: 4.83 out of 5
"Transition from short term respite care to permanent resident handled with enthusiasm and great cooperation."
Francis Ecarehome.co.uk rating: 4.92 out of 5
"My husband has been happy in your care home. Very well looked after, and the food has been excellent."
Thelma Ocarehome.co.uk rating: 4.9 out of 5
"Very welcoming and friendly staff. There was a bouquet of flowers to welcome my mother to their home which she loved, people to set up her television and to put up her pictures on the walls. Staff came and introduced themselves to her and to see if she needed anything. My mother said she felt like a queen with all the attention she was getting which was a great start to her new life there and every day she gets the same attention which is wonderful. I feel extremely lucky that my mother has such a lovely home to live the rest of her life in."
Denise Wcarehome.co.uk rating: 5 out of 5
"I could make this review long and detailed, however I am choosing to sum up my findings in just a few words.... "THIS HOME HAS A HEART". It was my first instinct on walking in, it was my reason for choosing it and it remains constant in my ongoing experience. I rest easy at night knowing my Mother is in your safe care."
Dawn Bcarehome.co.uk rating: 5 out of 5
"Respite care for 1 month - following broken neck. Enjoyed being able to stay in her room."
Ellen Gcarehome.co.uk rating: 4.2 out of 5
"My mother has been a resident at Collingtree over the past 4 years, suffering from dementia. We made the decision to move Mum into a care home after she had a fall at home, resulting in a broken hip. Over her time at Collingtree, she has fallen again, had another hip operation, suspected strokes, and very sadly has passed away last week after a long and active life. We will miss her terribly. As a family we are indebted to the team at Collingtree for the commitment, patience and love they have shown our mother whilst in their care. You forget that the staff spend so much time with these individuals, day and night, that when they are gone, it is not only the family who are grieving but also the staff themselves. Mummy required 24/7 care in her last days and the Collingtree team were on hand without question to look after her with dignity, care and respect. Thank you so much to everyone from our family."
A. O. and M.Ocarehome.co.uk rating: 4.5 out of 5
"I spent a month at Barchester Collingtree Park Care Home in order to convalesce after a complex hip fracture. This was such a good experience for me. My room overlooked the pretty garden, food was a real treat every day and everyone was so kind, caring and supportive. I was able to invite friends to join me for meals which was lovely. Barchester Collingtree Park Care Home residents were treated with respect and dignity. There was also a lot of laughter and genuine warmth in the care provided. I am now at home recovering slowly and learning to walk again."
Margaret Rcarehome.co.uk rating: 5 out of 5
"When it became clear that Mum required more care than I could provide at home, the staff at Barchester Collingtree Park Care Home made the transition to becoming a resident extremely smooth and as easy as possible. Any requests regarding moving furnishings in the room were carried out quickly and efficiently. The staff greet Mum as a friend and treat her with dignity. Assistance with personal care is given naturally with no sense of embarrassment for Mum. I can't recommend Barchester Collingtree Park Care Home highly enough for their friendliness and care."
Fiona Rcarehome.co.uk rating: 4.92 out of 5
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