What our families say

Barchester Collingtree Park Care Home Recommended on carehome.co.uk
We score 9.6/10

73 Reviews

Barchester Collingtree Park Care Home Recommended on carehome.co.ukLatest Your Care Rating report
Good

14 February 2018

View the report

"My husband had a weeks respite in Collingtree Park Care Home. He was happy with everything, apart from the bed, as he sleeps in a recliner chair at home. Mu husband likes to be out in the garden when possible and talking to people. Also, he prefers all his meals in the dining room. Staff were very caring."

D D
carehome.co.uk rating: 4.67 out of 5

"During the past two and a half years, our Aunt received an excellent standard of care at Collingtree Park Care Home. Prior to this, we had been dealing with a very challenging time due to our Aunt’s health care needs, especially surrounding her early onset dementia. Within a very short time however, it became obvious from the standard of care at Collingtree Park Care Home that they were very well equipped to deal with all aspects of her care. One of the most reassuring aspects was the alleviation of our Aunt’s severe anxiety. Members of the family and friends visiting observed this within one month. Every member of staff at Collingtree cared for our Aunt with true kindness and professionalism. Communication at all times between the staff and the family was excellent and we found this very reassuring. For two and a half years until our Aunt’s peaceful passing at the Home, the care was of an excellent standard at all times and, as a family, we would highly recommend Collingtree Park Care Home."

Fran M
carehome.co.uk rating: 4.92 out of 5

"My parents have special needs as they are both deaf, my father also has walking difficulties. Collingtree Park provides the most amazing care, they are thoughtful and really understand the needs of my parents, but also of the family, The whole team at Collingtree Park always go the extra mile, which makes the whole experience so special."

Sarah C
carehome.co.uk rating: 5 out of 5

"At my initial viewing of the home my needs were noted and subsequently acted upon to the letter. From beginning to end in care at this facility I was made to feel safe, warm, well fed and respected."

James M
carehome.co.uk rating: 5 out of 5

"I have been in the care home for 6 weeks. I have found the care very good and the food excellent."

Florence H
carehome.co.uk rating: 4.5 out of 5

"Professional approach, friendly staff, show a lot of patience and understanding with residents, appreciating their individual needs. First impression (which was a major factor when I first used the service in December 2017) is more like a hotel than a care home."

Alan L
carehome.co.uk rating: 4.17 out of 5

"Very cooperative staff that seem to have a genuine care for helping the elderly. The meals are tasty and plentiful. (The tea making could improve). On the whole, the place seems most suitable."

Christopher C
carehome.co.uk rating: 4.42 out of 5

"Very good experience with Mum living here, great environment, food, activities and fabulous team looking after Mum. Thank you."

Kimberly D
carehome.co.uk rating: 5 out of 5

"My stay at Collingtree Park care home was only for two nights but during that period I can confirm the following. 1) All staff were very pleasant, made you welcome on arrival and during my stay. 2) Nothing was too much trouble, even in the night or the evening. 3) No complaints about the meals, good meals, good menu, nice restaurant. 4) My room was very pleasant, nice outlook, plenty of space and very clean. Overall enjoyed my stay, no complaints."

Tony B
carehome.co.uk rating: 4.91 out of 5

"Since my aunt has been at the home, we have found the staff to be very friendly, caring and helpful. The home keeps me informed of any issues regarding my aunt."

P W
carehome.co.uk rating: 4.58 out of 5

"I'm very pleased with everything here, the staff, my room and the food and entertainment."

Doreen G
carehome.co.uk rating: 5 out of 5

"The staff are very caring, the facilities with the meals served are excellent and there is always organised events going on most days. The list of events going on are sent out to the resident's relatives monthly and are open to them as well. My mother seems happy there and I am happy that she is in such good hands."

Andrew T
carehome.co.uk rating: 4.75 out of 5

"My husband has received very good care and all the staff are kind and helpful. I have always been treated well when visiting him. He was here in June for 1 week and was happy to come again, this time for 6 weeks. We will come again."

Nesta C
carehome.co.uk rating: 5 out of 5

"My father is well cared for at Collingtree Park. The staff are very helpful and supportive, always with a cheery smile. The food is lovely and plentiful and the staff make sure Dad has what he wants. The decor and furnishings are bright, clean and very homely. I now don't worry about Dad at all."

Christine T
carehome.co.uk rating: 4.58 out of 5

"Pleasant surroundings. Caring, welcoming staff. Lunch overcooked but well presented."

D M
carehome.co.uk rating: 4 out of 5

"I would have no hesitation in recommending Collingtree Park to friends or anyone needing a good home. My husband was extremely well looked after, feeling safe and comfortable throughout his stay. The carers were friendly and hardworking and the management arranged everything perfectly. My husband had a very enjoyable stay at Collingtree Park."

Carmel T
carehome.co.uk rating: 4.58 out of 5

"My parents stayed for a week for respite at the end of May. They were extremely well looked after and thoroughly enjoyed their time there. Both my parents are deaf, have dementia and my father is disabled, but this was not a problem for this well-run care home."

Sarah C
carehome.co.uk rating: 5 out of 5

"My father required care in a hurry as his dementia had suddenly got worse. We had contacted Collingtree Park a month or so previously knowing that the time was approaching when we would be unable to care for dad to the extent we wished. The manager visited and said it would be a few months yet, but took him at very short notice when he suddenly went downhill. Dad thought he was in a hotel and was very happy there. The staff, especially a male member of staff who took no nonsense from dad, were amazing and my father, who was rude to everyone in a jokey way, found he could be as he was and the staff accepted him and, I think, enjoyed his banter. Unfortunately, he was not with them long but I thank them for making him content and looked after in his last months."

Ann-Marie S
carehome.co.uk rating: 4.75 out of 5

"I was so pleased my husband came for care. I left him in the safest of hands and 'in the lap of luxury'. He was visited by family and friends who felt he was happy and cared for by professional friendly staff. He felt safe. A great place! We will be back."

Hilary G
carehome.co.uk rating: 5 out of 5

"We are happy that Mum is in the right place, being cared for and the team work well. The home is situated in lovely grounds."

H W
carehome.co.uk rating: 4.58 out of 5

"My experience of Collingtree Park has been extremely positive. My aunt had been living independently in her own home but circumstances changed and a residential home move was necessary. Collingtree Park made this transition as comfortable as possible, identifying my aunt's concerns and addressing her needs successfully. To date, she appears very happy with her new environment."

R H
carehome.co.uk rating: 4.17 out of 5

"My late mother-in-law was in this home for two and a half years our experience was so positive that I chose Collingtree for my mother too. The staff genuinely cares for our family members and clearly all due to other residents. There is a community atmosphere which is inclusive, fun, patient and understanding. My mother is disabled however nothing is considered insurmountable. The staff and management work as a cohesive and respectful team. Their communication is second to none within the home and to families. Thank you."

Debbie L
carehome.co.uk rating: 5 out of 5

"I enjoyed my stay very much. Meals excellent as were the staff. I would recommend the care home to all."

G C
carehome.co.uk rating: 5 out of 5

"The location and setting with beautiful gardens are very pleasant. The refurbished areas downstairs are extremely pleasing and of a high standard. Staff are friendly, but I feel there could be more frequent checks. Sadly, the upstairs floor always smells which is unnecessary and indicates attention is required. However, I do appreciate that I am unaware of all the demands in a care home."

S H
carehome.co.uk rating: 3.27 out of 5

"Since arriving at the Collingtree Park Care Home in March, my mother has settled in really well in Memory Lane. She has her own room with a lovely view - and all the facilities she needs to be content and happy. I cannot praise the staff enough - the care, love and dedication the staff give is first class. The biggest compliment I can pay them is the peace of mind I have felt since my mother moved into Collingtree Park Care Home."

Lisa G
carehome.co.uk rating: 4.83 out of 5

"A good care home that cares well for your relative. The home is clean and is well presented. The staff are polite and make conversation with the relatives which is appreciated. There is a monthly what's on listing that each person has and informs them of what's coming up. In general, it is a happy environment. The individual rooms are comfortable and there is the choice to use the existing furniture or you can take your own. The room can be changed around and you are allowed to hang pictures etc. which makes it more familiar and homely for the resident. I would have no hesitation in recommending this care home."

Roger S
carehome.co.uk rating: 4 out of 5

"This is our second experience of Collingtree Park Care Home. My mother-in-law was happily resident for 2.5 years until she passed away. I therefore actively chose the home for my own mother and she has settled very happily, as I knew she would. We have had such a positive experience previously. The staff are respectful and clearly, the residents are their sole priority. There is an inclusive, happy culture with all being treated according to their individual needs. Staff are always available for reassurance and advice and this I highly value. There is clear communication and cohesiveness between the staff and with residents and family. I would highly recommend Collingtree Park Care Home and I would choose this home again for myself if I were in a position to need care. Thank you to all the staff for looking after our family."

Debbie L
carehome.co.uk rating: 5 out of 5

"My wife enjoyed her stay."

John S
carehome.co.uk rating: 5 out of 5

"I met the management team on several occasions and found them to be kindly, listening people who answered my questions. I viewed all the facilities twice and met some of the staff all of which gave a very favourable impression During May, I have made daily visits and observed the care and attention given to residents. I have confidence that my wife is in good hands."

John S
carehome.co.uk rating: 4.75 out of 5

"Mum's stay with you was unfortunately too short and for that reason, I can only say that I feel she would have been better catered for if she was placed in a room on the ground floor."

Gail I
carehome.co.uk rating: 3.57 out of 5

"My mother was really well cared for by a great team who were always good to deal with. The atmosphere was friendly, with residents and guests being treated with respect at all times. The building and facilities may have been a little 'tired', but this was more than compensated for by the team of carers who often went above and beyond expectations - they were outstanding."

M M
carehome.co.uk rating: 3.83 out of 5

"Collingtree Park have been very helpful and welcoming from the get-go. They have managed my mother's needs very well. The home is always clean and well presented. This gives me confidence for the future and the care my mother will receive going forward."

J M
carehome.co.uk rating: 4.08 out of 5

"Very comfortable, happy with good staff. Sleep very well in bed."

Rita P
carehome.co.uk rating: 4.83 out of 5

"Really good experience right from the start. The receptionist was friendly, helpful and explained everything. Mum has a lovely room overlooking the garden and is settling in well. all the staff from the general manager, finance manager and all carers are willing to chat and help in making mum feel at ease. we even get to sample delicious cake with our cup of tea."

Trevor B
carehome.co.uk rating: 4.92 out of 5

"My respite visit was very enjoyable. If needs be, I would be very happy to come again."

Pamela C
carehome.co.uk rating: 4.67 out of 5

"My wife stays in the home for a little less than 4 weeks before her condition worsened far more quickly than had been anticipated. Nevertheless, during her stay, I made many visits and found the attention, care, compassion and friendliness to be most exemplary. All of the above attributes were extended to me in the fullest way. I was and am highly grateful to everyone at the home at the utmost level."

Norman G
carehome.co.uk rating: 4.67 out of 5

"My aunt has lived on her own most of her life until she was unable to look after herself. She settled much quicker than anticipated and love the care she receives here. The staff are warm, friendly, caring and professional and I don't think she could be in better hands."

Mike E
carehome.co.uk rating: 4.42 out of 5

"I went into Collingtree Park for respite care whilst my husband recovered from an operation. The care home staff were friendly and welcoming, the room was clean and comfortable. In general, the care was good but certain aspects of my needs were not always catered for. For example, I have great difficulty holding cutlery and therefore forks and spoons have to be strapped to my hand and food cut up into small pieces. This was not always done and I was unable to feed myself at those times."

Nicolette C
carehome.co.uk rating: 3.5 out of 5

"The meals are good and the staff make my stay pleasant."

J M
carehome.co.uk rating: 4.67 out of 5

"We booked a week of postoperative care in this lovely care home for my mother-in-law. I am very pleased to say that she was well cared for, lovely room, good food, great people and friendly service. She came home very relaxed and feeling well looked after."

J M
carehome.co.uk rating: 4.67 out of 5

"The care my mother receives is excellent. Although she suffers from dementia, she is treated with dignity and care by all members of staff. She appears extremely happy and settled and loves to have visitors."

Colin H
carehome.co.uk rating: 4.83 out of 5

"Such a lovely welcome when you arrive. Everybody is very friendly and I love the new refit, very cosy. I would certainly recommend this place to have a look around if they wanted a care home for their elderly relatives."

Caroline M
carehome.co.uk rating: 4.83 out of 5

"Overall, my stay here was pleasant and I would come back if care was needed."

Barbara D
carehome.co.uk rating: 4.25 out of 5

"It is fine, all carers are helpful and service is good, service is very good."

R E
carehome.co.uk rating: 4.33 out of 5

"Since joining the home, mum has become a lot calmer. She has made friends and is part of the community. The staff are attentive and approachable. We are happy that mum is now safe and well looked after."

Ivor W
carehome.co.uk rating: 4.33 out of 5

"A well-equipped home in a beautiful setting. Recently refurbished and decorated. My mother lived alone and was developing vascular dementia. She was lonely and didn't eat well. Now she is much brighter and well nourished. The staff are outstanding and so very caring. It is such a comfort to know she is never alone and so well cared for."

Steven C
carehome.co.uk rating: 5 out of 5

"My mother has been here for 6+ years and she is very happy and well cared for."

J S
carehome.co.uk rating: 4.58 out of 5

"Collingtree Park Care Home is professionally run but at the same time feels like home. My father has been a resident for over five years now and his needs have always been met. The staff get to know the residents properly, ensure they are safe and listen to their views. Relatives also get a chance to share their views and there are regular meetings held with the home's manager. Collingtree Park is exceptionally well run and I would not hesitate to recommend it to others."

Rob L
carehome.co.uk rating: 5 out of 5

"Excellent care home. The staff are very friendly. The facilities are good. Impressed with the make-over downstairs and hopefully this refurbishment can be continued upstairs. Mum is in good hands! Well done!"

Clive H
carehome.co.uk rating: 4.83 out of 5

"Genuine care is provided always by staff to residents and families. The home is clean, friendly and relaxed. Emotional care is a top priority, where residents feel valued and cared for, staff are compassionate and understanding towards residents and family members. There is a genuine sense of belonging. This is a positive, happy and relaxed environment and we feel so fortunate for our family member to be part of this. Thank you."

Debbie L
carehome.co.uk rating: 4.67 out of 5

"The home is in beautiful surroundings, well maintained, but its biggest asset is its staff. I found the staff on Memory Lane kind, cheerful, caring and attentive. My father said they were in his words 'blooming lovely'. What else can I say! That says it all."

A M
carehome.co.uk rating: 4.83 out of 5

"When I came to look for care for Mum - Firstly I needed availability and once I viewed Collingtree Park I had a wonderful welcome. Mum settled well into her new home and moving forward I know she is in safe hands and I can approach any member of her team to discuss Mum's care needs."

Caroline C
carehome.co.uk rating: 4.92 out of 5

"Collingtree Park is set in parkland overlooking the golf course, it is very clean and the food us made on the premises. The staff have a friendly, helpful attitude and the theme running through the establishment is that it is the residents home and the staff are visitors, which makes for a good relationship."

A T
carehome.co.uk rating: 4.5 out of 5

"The staff are very good, caring, kind, respectful and professional but at times there seems to be too few in numbers, which can lead to mishaps. There is a shortage of stimulating activities, particularly in memory lane or appears to be. Overall, it provides a good standard of care."

P F
carehome.co.uk rating: 3.75 out of 5

"Before her death in November 2016 mum had been a resident at Collingtree Park for four years. She was always treated with respect, dignity and great care. All staff were friendly, caring and professionalism. The home was always clean and equally well cared for giving an excellent environment for residents. As a family, we were always welcomed and supported. Mum could not have been in a better place, a real home from home."

Carol G
carehome.co.uk rating: 5 out of 5

"After some two years, my family have no complaints regarding both care or staff. I would not hesitate to offer advice to anyone requiring help at Collingtree Park Care Home"

J M
carehome.co.uk rating: 4.75 out of 5

"Today we came to Barchester Collingtree Park Care Home luncheon club (invited as previous residents). As always, excellent service and lunch provided by the home for myself and my wife. Lovely food and just the right amount for us."

Robert O
carehome.co.uk rating: 4.75 out of 5

"I needed to find a home close to me for my Mum. Visiting eight homes was very distressing and I hated having to make a decision. When I turned up at Collingtree they were wonderful, offered informal but informed information, non-bias and were extremely helpful. Upon Mum's arrival, they were so supportive and really made a difference to enable her to settle and become very content and happy. Probably as happy as she ever has been. Wonderful."

Jackie J
carehome.co.uk rating: 4.92 out of 5

"Having visited a number of care homes, my first impression when I visited Collingtree Park and met senior staff, carers and other support staff, was that this was the home would be perfect for my wife (later confirmed by other family members). First impressions were proved to be fully justified. Although unfortunately, my wife did not live long enough to fully enjoy all that was available. What I can say is that Collingtree Park provides an outstanding quality of care tailored to individual residents needs and I cannot speak too highly as to how they looked after my wife. Inspirational leadership from the top ensures commitment and team spirit that delivers care in a calm and pleasant atmosphere."

Maurice B
carehome.co.uk rating: 4.83 out of 5

"General impression is good. Lovely grounds and staff appeared very pleasant, as my husband was only in for respite I can't comment on any thing else as I was away."

P H
carehome.co.uk rating: 3.64 out of 5

"Dad always looks well cared for and he often expresses how happy he is. All the staff work extremely hard in particular Dad often comments on how good the food is. The family feel very confident that care is consistent and trust the staff to look after Dad as they would do for one of their own family members. Thank you."

Anne H
carehome.co.uk rating: 4 out of 5

"A lovely care home in a quiet cul-de-sac. The staff are fabulous, very dedicated and loving towards the residents. Excellent facilities and food! More outside access for residents with dementia, slightly 'cooped up' on first floor. Difficult, but sometimes there was a 'smell' on the first floor."

Hugh D
carehome.co.uk rating: 4.25 out of 5

"Excellent in every way. Thoughtful, kind staff who always go the extra mile. My mother seems a good deal better since she was in the home than before."

Julia B
carehome.co.uk rating: 4.42 out of 5

"I was made very welcome on my initial visit and was able to see around the entire home. All my questions were answered fully and with understanding. We were invited to dinner for my husbands assessment and again the visit was handled with sensitivity and understanding. He has now started fortnightly day care with respite care every 2 months. He is very happy to go which has given me (as his sole carer) peace of mind and a weight off my shoulders."

Jane H
carehome.co.uk rating: 4.5 out of 5

"Excellent service. Staff very good, rooms are very roomy, en-suite in rooms very good, beds are changed every day. The food is made on the premises, fresh veg and of a good range of different food daily."

Carol D
carehome.co.uk rating: 4.55 out of 5

"On arrival a very good reception, flowers in her room and a member of staff brought a tray of coffee/tea, nothing was left out. The staff very friendly and helpful, made mum feel very much at home. The home is very clean and tidy. All activities available to all if wanted, hopefully mum will be able to go again for respite in the year. Would recommend the home to anyone wanting full time care or respite care. 10 out of 10."

Cynitha T
carehome.co.uk rating: 5 out of 5

"My mother receives excellent care, the staff are friendly, happy and always have time for us relatives. When mum had problems they worked closely with us to help her and minimise any stress. They provide lots of events and activities for the residents. Mum has settled well, is healthy, happy, safe and well cared for."

Julia
carehome.co.uk rating: 5 out of 5

"My father has been living in Collingtree since November 2015, and has throughout his stay been treated with respect, dignity, friendliness and most importantly care. All staff and management take time to get to know their residents and their relatives which makes for professional and knowledgeable experience for all. The food is of the highest standard with meals cooked on premises daily. Has this home a fault? well Barchester homes do charge at the top end of care home prices so therefore expectation in some areas can be difficult for the staff to meet, overall, I would still pay the costs to have my father an extremely comfortable life in this wonderful environment."

I R
carehome.co.uk rating: 4.5 out of 5

"We had responsibility of care of a friend who was admitted to Collingtree in June 2011. he had poor mobility but was of sound mind. She settled into life of "care" and was always very appreciative of the way she was helped and treated. The staff became her "friends". She had no immediate family but had many friends who were able to visit whenever they wished. She was able to have her own telephone and television in her room. She always said "I'm as happy here as I could be other than in my own home""

Doreen
carehome.co.uk rating: 4.08 out of 5

"I was only at Collingtree for a weeks respite but the staff were attentive and very helpful. I had a lovely room which overlooked the garden."

H G
carehome.co.uk rating: 4.83 out of 5

"Transition from short term respite care to permanent resident handled with enthusiasm and great cooperation."

Francis E
carehome.co.uk rating: 4.92 out of 5

"My husband has been happy in your care home. Very well looked after, and the food has been excellent."

Thelma O
carehome.co.uk rating: 4.9 out of 5

"Very welcoming and friendly staff. There was a bouquet of flowers to welcome my mother to their home which she loved, people to set up her television and to put up her pictures on the walls. Staff came and introduced themselves to her and to see if she needed anything. My mother said she felt like a queen with all the attention she was getting which was a great start to her new life there and every day she gets the same attention which is wonderful. I feel extremely lucky that my mother has such a lovely home to live the rest of her life in."

Denise W
carehome.co.uk rating: 5 out of 5

"Respite care for 1 month - following broken neck. Enjoyed being able to stay in her room."

Ellen G
carehome.co.uk rating: 4.2 out of 5

"I spent a month at Barchester Collingtree Park Care Home in order to convalesce after a complex hip fracture. This was such a good experience for me. My room overlooked the pretty garden, food was a real treat every day and everyone was so kind, caring and supportive. I was able to invite friends to join me for meals which was lovely. Barchester Collingtree Park Care Home residents were treated with respect and dignity. There was also a lot of laughter and genuine warmth in the care provided. I am now at home recovering slowly and learning to walk again."

Margaret R
carehome.co.uk rating: 5 out of 5

"When it became clear that Mum required more care than I could provide at home, the staff at Barchester Collingtree Park Care Home made the transition to becoming a resident extremely smooth and as easy as possible. Any requests regarding moving furnishings in the room were carried out quickly and efficiently. The staff greet Mum as a friend and treat her with dignity. Assistance with personal care is given naturally with no sense of embarrassment for Mum. I can't recommend Barchester Collingtree Park Care Home highly enough for their friendliness and care."

Fiona R
carehome.co.uk rating: 4.92 out of 5

"I could make this review long and detailed, however I am choosing to sum up my findings in just a few words.... "THIS HOME HAS A HEART". It was my first instinct on walking in, it was my reason for choosing it and it remains constant in my ongoing experience. I rest easy at night knowing my Mother is in your safe care."

Dawn B
carehome.co.uk rating: 5 out of 5

"My mother has been a resident at Collingtree over the past 4 years, suffering from dementia. We made the decision to move Mum into a care home after she had a fall at home, resulting in a broken hip. Over her time at Collingtree, she has fallen again, had another hip operation, suspected strokes, and very sadly has passed away last week after a long and active life. We will miss her terribly. As a family we are indebted to the team at Collingtree for the commitment, patience and love they have shown our mother whilst in their care. You forget that the staff spend so much time with these individuals, day and night, that when they are gone, it is not only the family who are grieving but also the staff themselves. Mummy required 24/7 care in her last days and the Collingtree team were on hand without question to look after her with dignity, care and respect. Thank you so much to everyone from our family."

A. O. and M.O
carehome.co.uk rating: 4.5 out of 5

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