Reviews for Collingtree Park Care Home

"A very warm welcome on arrival. The staff are very friendly and helpful. The meals are delicious, well presented and nothing is too much trouble. The care received has contributed to her recovery."

Gill C
carehome.co.uk rating: 4.42 out of 5

"Admittance was prompt. Corridors clean. Restaurant menu looked appealing. Resident was in the lounge watching TV with other residents - conversation somewhat hampered. But pleasant setting and ambience. Slight odour endemic to care homes but not too strong."

S B
carehome.co.uk rating: 3.50 out of 5

"Mum thought the staff were professional and friendly but would have liked more activities. She says she felt "invisible" at times. However, I do know that she is a very quiet person and never brings attention to herself. Needs a lot of encouragement, has no confidence."

S G
carehome.co.uk rating: 3.75 out of 5

"Was a delight to go into such a lovely welcoming care home. Staff so very friendly and caring and nothing too much trouble. My Mother felt very at home, lovely gardens, lounges and staff so kind. She is looking forward to the next booking we have made for December 2019."

A F
carehome.co.uk rating: 5.00 out of 5

"My mother seems very happy. Her needs are being met. Her skin and hair always look good and she is comfortable. Staff respond promptly and effectively to any issues raised. Whilst my mother has limited mobility (needs assistance and unable to move independently) and Alzheimer's, she is encouraged to voice her wishes. Would like more activities to be regularly undertaken."

T D
carehome.co.uk rating: 3.58 out of 5

"From two weeks respite care to full-time care, we have found the time, trouble and understanding from every member of staff have been exemplary. The home is welcoming and friendly and genuinely caring. We are not happy that Mother has had to go into full-time care, but we are extremely happy that we ended up at Collingtree. The support we have received so far has been brilliant."

K C
carehome.co.uk rating: 4.33 out of 5

"Mum came in for a week of respite care and a chance to convalesce. The staff were absolutely fantastic, so kind and caring and made mum feel really at home. She said the food was wonderful and it was like being on holiday having a cooked breakfast every morning. We could not fault the service and care received and sending mum home with an afternoon tea hamper was such a lovely end to the week. She said she will definitely come back."

L Q
carehome.co.uk rating: 4.83 out of 5

"Management and staff are kind and caring, bless them. So helpful, giving care with dignity. God bless them, an honour to meet them."

Gordon L
carehome.co.uk rating: 4.83 out of 5

"Looking for a home suitable for a loved one is such a difficult and emotional decision. However, I would not hesitate in recommending Collingtree Park to anyone. My father-in-law resided at the home for just over seven years. The staff got to know him really well in order to give him the best/most appropriate care they could. As a family, we were welcome at any time and had great working relationships with the staff. My father-in-law's care was as personalised as possible and he thrived in the home due to the care and attention he was paid. He was a man that always enjoyed food and this continued whilst at Collingtree Park. There was never a complaint made by him about the quality or quantity offered to him. Something that impressed us further in terms of the food was the way the food was presented, even when it was necessary to puree it in order that he could eat. Again - care and attention throughout. As a family, we were never in any doubt that he was safe and looked after."

Denise L
carehome.co.uk rating: 5.00 out of 5

"My husband comes to Colingtree Park for respite and also keeps in touch with everyone by coming and having his hair cut every couple of months. The staff are all very helpful and friendly and the accommodation is excellent. Always a friendly welcome as soon as you walk through the door."

Anne M
carehome.co.uk rating: 4.42 out of 5

"When my husband was admitted as an emergency referral, the staff were wonderful and couldn't have been kinder or more caring. As his stay progressed, we hit problems. He needs to get outside and that rarely happened. He paced the corridors so much that he lost a lot of weight and got blisters on his feet. When he left the home, he had run out of several important medications which they said they would get."

Jill H
carehome.co.uk rating: 3.25 out of 5

"I have been here for 6-months, and from the initial contact, I was impressed with the professionalism, but the proof of the pudding has been beyond my expectations. From the manager to the carers, housekeeping, and catering staff, no matter how busy they are there’s always a smile and time for ‘just me’. How rare is that? When I first decided it was time to “put myself” into a care home I was worried I’d become 'institutionalised'. Not a bit of it. It’s the best decision I have made since saying yes when my late husband proposed. What more can I say? No, I won’t say I’m happy, because my husband isn’t here, but I will say I am more than content, and how lucky I am to be here at Collingtree."

M W C
carehome.co.uk rating: 4.92 out of 5

"To me, one of the most impressive features of Collingtree Park is the whole culture and stability of the staff. The same staff I met when my mother moved into the home three years ago were there at her bedside when she passed away. For dementia sufferers, this stability is so important. Care is given with genuine compassion. Staff befriend the residents and get to know their idiosyncrasies and preferences. The food is excellent and plentiful. The home is clean, spacious and very friendly. Management are accessible and keen to listen. Naturally, it is not a cheap option but it does represent true value for a loved one as they near the twilight of their life."

Steven G
carehome.co.uk rating: 5.00 out of 5

"Mum was in the home for a few months. She had come to a new area so it was very challenging for her. All the staff seemed kind and helped her to settle in. The carers always picked up on things that weren't right and sorted things out. Mum also enjoyed the 3-course meals and going into the garden."

Alison N
carehome.co.uk rating: 4.67 out of 5

"I would not recommend any particular provider or care home as I feel the responsibility to be too great. I would of course tell of my experiences at Collingtree truthfully. The Resident's meetings can be helpful. Decisions on matters raised should and must be referred back to the resident concerned. I am content living at Collingtree."

J C
carehome.co.uk rating: 4.00 out of 5

"Very good all round."

John M
carehome.co.uk rating: 4.83 out of 5

"Putting excellent in each of the review options below describes completely my opinion of the home. My husband is very content there."

J M
carehome.co.uk rating: 5.00 out of 5

"Dad went into Collingtree in the early stages of his dementia and the location was great for quiet walks and trips to the bar at the local golf club. As his dementia worsened he was not able to enjoy the surroundings but the staff were brilliant throughout. Always felt that Dad was being cared for and room and facilities were good."

Mark T
carehome.co.uk rating: 4.25 out of 5

"My uncle lived at the Collingtree care home in Northampton for over five years until his death in May 2020. Before he went there myself and other members of the family went to see several homes in the area and felt none compared more favourably than Collingtree. The whole team of carers, admin and managers were excellent in all respects. Nothing was too much trouble and the staff very approachable. Any concerns or worries were dealt with in a speedy and professional manner. I would highly recommend this exceptional care home."

Carmel D
carehome.co.uk rating: 4.75 out of 5

"I want to say a big thank you to all the staff at Collingtree Park Care home. My Parents moved to the care home last November, they have always been very independent people, but they needed more help, both having dementia. It was important to me to find a care home where they could still be together living in the same room, they were married for 65 years. My mother died in May of this year, not from Coronavirus, just from old age. The situation was made worse with Coronavirus lockdown, not being able to see him and comfort him during this sad time. The Carers and all the staff at Collingtree Park Care Home have been absolutely fabulous. We have had phone calls and Skype video calls every week. Although it was confusing for Dad why I couldn’t be there, but to see his face light up when we Skype called was priceless. We have started garden visits and to see Dad happy and chatty has been so uplifting. So again thank you to the Collingtree Park team for all your hard work."

Anthony M
carehome.co.uk rating: 5.00 out of 5

"My mother had been very unhappy in her previous care home in another town where my sister lived. Therefore we were very grateful that my mother soon settled in at Collingtree Park and seemed much happier. She never wanted to be in any care home but at 92 and with dementia she needed 24/7 care and therefore a care home was the only viable option. Throughout the year and a half that my mother was resident, the senior staff always showed a welcome and a willingness to engage with us and to build a relationship so that we could discuss my mother's needs and any issues that arose. Towards the final weeks of her life, the care and compassion shown by the staff to my mother was exceptional. My sister's husband who is a doctor and who is very familiar with hospice work declared to me that he thought the level of care was better than the level of care shown in a hospice! Praise indeed. This was during a period when the Covid virus was around and many restrictions were in place."

Simon B
carehome.co.uk rating: 4.58 out of 5

"Visited mum under COVID restrictions meaning my wife and I had to plan in advance, follow instructions and meet mum in the garden. Due to the weather, we warned the visit could be cancelled at any time. The process to book a visit was very easy, everything explained clearly. On arrival we were met by staff outside, the procedure for the visit was explained and we were made to feel at ease. The carer brought mum down to us and then left us alone to sit, at social distancing, and chat to mum for the allowed time period. The carer informed us she would be just indoors if she was needed. It did start to rain as we arrived but they have erected a gazebo and thankfully it wasn't windy or too cold. It was lovely to see mum and see she was being given the best possible care by the home."

Keith V
carehome.co.uk rating: 4.92 out of 5

"Let's face it, no family is happy when one of their senior members needs to have full-time care only a care home can provide. You then discover there are care homes and CARE HOMES. We have experienced both ends of this spectrum. Phone calls full of her desperation to "go home", "I'm waiting for a taxi to take me home", "Can't talk - must pack my bag", One-time staff finally located her waiting at the lift in an attempt to make a run for it... Very evidently we had not found her a happy place. Everything changed when she moved into Collingtree Park. Since then my every phone call is upbeat, every Skype conversation reassuring, each garden visit a pleasure - this week we shared a happy half hour in the sunshine, got an enthusiastic welcome, saw her big smile, and met several members of staff. I noticed her face lit up whenever one of them bent close enough for her to see who it was. She really believes she is home. She is happy. She is properly cared for. So her family is happy too."

Judy M
carehome.co.uk rating: 4.08 out of 5

"Mum had made her own decision that it was time for a care home, being a very organised and strong-willed lady we thought it would be a challenge. My husband and I said we would look into care near us at Northampton. We looked on the internet and contacted 2 homes. One didn't bother to reply, the second we had an appointment 3 hrs later. We knew as soon as we entered the home, it was perfect. After 3 weeks, a few teething probs, she is happily settled."

S B
carehome.co.uk rating: 4.18 out of 5

"Thank you for your excellent care of my mother-in-law who spent her final months in Collingtree Park. You cared for her with great skill and care as her dementia progressed and we are for ever grateful for your loving care as she faded away and died peacefully in the home. She was very happy in your home and we are very grateful to you."

Stephen B
carehome.co.uk rating: 5.00 out of 5

"My grannie received outstanding care all throughout her battle with Alzheimer's and COVID, from which she sadly died. We were incredibly lucky to be able to celebrate my 30th birthday with her just before lockdown and then a final visit to say goodbye and thank you to her the day before she died in July. We shall always be forever grateful for the care my grannie and us all received. I personally work in a hospice and I could easily spot that Grannie received excellent end of life care at Collingtree. The staff are so helpful and friendly, nothing was too much trouble. The staff so kindly organised numerous Zoom calls with Grannie when the home was in lockdown. It was a massive comfort to be able to see her face and speak to her as well. We can't recommend this care home highly enough! Thank you so much to all the staff involved in caring for Grannie!"

Sam B
carehome.co.uk rating: 5.00 out of 5

"A brief note to say thank you. Thank you to all the girls that looked after my uncle, thank you to the maintenance manager for fixing up whatever was needed. We felt so confident with him in your very capable hands. Last week it was time to go, it was his time. Now the pain has gone, no need for endless medication. My uncle is at peace. Keep up the good work that you do and keep well. I'll miss saying hi to you on our Skype calls! All the best."

Christopher C
carehome.co.uk rating: 4.75 out of 5

"My third stay at Collingtree is like coming home, staff are excellent and welcoming. Everywhere is immaculate on the cleaning side. Catering choice of menu is very good, meals in my room on this visit and the same welcoming staff. Nothing anyone could find fault with. Despite the Covid virus, the staff kept up their standards. Well done."

Lorna H
carehome.co.uk rating: 4.58 out of 5

"Collingtree has a real family and friendly feel. All the staff are excellent and friendly. My mother has settled exceptionally well in what are the toughest time for care homes. The visiting facilities at Collingtree are excellent under current constraints and the booking system is excellent."

Scott B
carehome.co.uk rating: 4.75 out of 5

"Mum has been a resident at Barchester Collingtree Park Care for 4 years now and feels that the staff are part of her family. In fact, during this Covid pandemic, they are the ones who have held her hand and given her the hugs I haven't been able to. They've arranged weekly Skype calls and joined in with the general chat so that it feels like we have a gossip rather than a stilted conversation with an elderly person who can't always understand what is going on, and it enables Mum to interact with a person rather than just a screen. Mum caught coronavirus last year and the care and devotion the staff showed was second to none. We were fortunate that mum recovered and her Collingtree family were as overjoyed as me. The home itself is nicely decorated and spotlessly clean. The gardens are colourful and easily accessed. Mum enjoys the food and the varied activities which keep the residents entertained. In fact, she is now a dab hand at carpet bowls! Collingtree for Mum is home in the true sense of the word."

Fiona R
carehome.co.uk rating: 4.92 out of 5

"Mum entered Barchester Collingtree Park in April 2020, very much in need of care and support as she had rapidly become less capable in the early part of 2020. Clearly a difficult time under "normal" circumstances, but with the additional uncertainties and demands from the Covid pandemic, it was very tricky. However, Mum was given extremely good care from day one, and within several weeks began to settle, and some weeks further on began to improve. By July a remarkable turnaround had been achieved, and I have no doubt that this was down to the excellent care she is being given by the whole team at Collingtree Park. She is now settled, feels "at home", and is now enjoying face to face visits in her room from the family. Thanks to all staff at Collingtree Park."

Chris E
carehome.co.uk rating: 4.92 out of 5

"We would highly recommend Collingtree Park care home to anyone, the care and dignity they show to residents is excellent. My father has settled in well due to the support of all the team, including all the management."

Wayne M
carehome.co.uk rating: 5.00 out of 5

"All the staff are very caring. Mum has said that unfortunately, the food is not hot and that sometimes the portions are rather small or very interesting, however, the soup is always lovely."

A T
carehome.co.uk rating: 4.36 out of 5

"I would like to say my husband has a good time here and is well looked after by all the staff."

Joyce M
carehome.co.uk rating: 4.92 out of 5

"All staff have been pleasant and caring despite some difficulties experienced during my father's stay."

A A
carehome.co.uk rating: 4.08 out of 5

"From my first visit with my sister to view Collingtree, I have had nothing but positive experiences and I am very happy both with the level of care and the home itself. The staff are all very accommodating and friendly. Altogether, an excellent place."

J H
carehome.co.uk rating: 4.75 out of 5

"My mum seems to be really happy and settled and has made lots of friends. She joins in all activities."

Kirsty N
carehome.co.uk rating: 3.33 out of 5

"From my very first enquiry with Collingtree Park, I knew that this was a good care home and where my Dad should now live. A member of staff showed us around and made time for us. Any subsequent enquiries I made to clarify things only went to confirm my first impression. The manager and deputy went to visit Dad to assess his needs in advance and were extremely thorough. When Dad moved in, the care package and attention to detail for managing those difficult early days were highly impressive. Support for his needs has been just fantastic and any worries he has are swiftly attended to. Every member of staff I have had contact with has been a delight. Dad continually comments favourably on the 'wonderful food' and choices on the menu. His room is bright, cheery and very clean. I am so grateful to everyone at Collingtree Park and I cannot recommend it highly enough. Well done everyone! Can't comment on activities as Dad is a solitary chap by nature."

K T
carehome.co.uk rating: 4.58 out of 5

"My father was admitted to Collingtree Park Care Home after spending many weeks in and out of (mostly in) hospital. The hospital team were terrific and did all they could but then we needed somewhere that Dad could receive the sort of 24-hour care that is just not possible at home, to allow him to heal and enjoy as good a quality of life as possible. The Collingtree team quickly responded to an inquiry, followed up promptly with a hospital visit to assess needs and moved Dad in. His room is bright and cheerful and very clean. The staff are wonderful, from the housekeeping and cleaning staff to the care team and the management. Dad's general health and spirits have improved, thanks to good food and lots of attention. He is even participating in exercise and joining other residents for meals in the dining room which seemed unimaginable a month ago. The gardens are lovely and are a wonderful respite from being indoors when the weather cooperates. Thank you to the entire Collingtree team!"

L M
carehome.co.uk rating: 4.58 out of 5

"The staff at Barchester Collingtree Park Care Home are always friendly and the reception lady on the front desk always makes me feel welcome. My friend has settled in really well and looks very well in herself which is all down to the care she is receiving."

Lisa B
carehome.co.uk rating: 3.50 out of 5

"I am extremely happy with the home. The staff are considerate, friendly and deliver a family-feel."

Sarah C
carehome.co.uk rating: 4.42 out of 5

"My mother has really settled well here. The staff are very caring and there is a lovely atmosphere. Very homely, lovely rooms, and the food is excellent. I don’t think we could have chosen a better place."

Sue R
carehome.co.uk rating: 5.00 out of 5

"Always welcoming. Lovely, well-kept environment. The staff are always smart in uniform, smiling, attentive, with nothing being too much trouble. I can see that not only do they care in a fantastic way but they love to care and really like those they care for. I see, on every visit, compassion, dignity and respect shown by all the residents. Any request made by resident or family is immediately taken on board and facilitated where at all possible. All in all, this is a lovely, clean, well-cared for and welcoming home. Thank you - you are super."

David R
carehome.co.uk rating: 4.50 out of 5

"Dad has now been a resident here for more than 5 years, and in this time he has been very well looked after the whole time. The team is fabulous, and it seems they can't do enough for all the residents and indeed visitors, with nothing being too much trouble. There have been some management changes in the last couple of years, but the level of service has continued and is probably a higher standard now, so we have no concerns at all about Dad's care. He is happy, safe, and well cared for, and even during the difficult times of Covid the team at Barchester strived to continue the high level of care. I don't think we could have picked a better place for Dad. Many thanks to the whole team at the home."

Jez W
carehome.co.uk rating: 4.83 out of 5

"The care my husband receives from the carers is excellent. They are kind, patient and understanding of his problems. Sadly, there are not always enough of them available when help is needed. On the occasion last month, even the carers were stressed as they felt unable to help everyone due to understaffing. There is a severe lack in communication between relatives and management. Minutes from a meeting, at the beginning of May, have still not been distributed. Changes in senior staffing occur with no notification before or after the event."

M W
carehome.co.uk rating: 3.92 out of 5

"Mum spent over 2 weeks in hospital with a very unpleasant bacterial infection. Visually impaired and in isolation, she became very anxious. Barchester Collingtree Park Care Home ladies came in to assess for return, making mum really smile for the first time in weeks. Her return to her room was so welcoming - staff came to see her, the radio was on, heating turned up and everything was immaculately cleaned. The warmth of that welcome made the transition so easy for mum - she said it was lovely to be 'home'. She continues to have excellent care. Collingtree is definitely the best choice we could have made."

Jean R
carehome.co.uk rating: 4.08 out of 5

"My mother has just spent a month at Barchester Collingtree Park Care Home for respite care. I was very impressed with the care she received and how friendly and caring the staff were to my mother and myself. I have no worries about Mum having another holiday with them in the future."

C N
carehome.co.uk rating: 4.25 out of 5