Meet the Collingtree Park Care Home team

Our trained team of professionals work together to create the best possible experience for those living in the home, striving to deliver excellent care services in a warm, homely environment. You can find out more about some of our wonderful staff members below:

Natalie Norman

Natalie Norman

General Manager

Hello. I’m Natalie and I have worked at Collingtree Park since 1997 when I joined as an occasional care assistant. Since then I have been promoted through several roles including Senior Carer and Home Trainer. I became Deputy Manager in 2013 and am proud to have been the General Manager since 2018. I strive to maintain and exceed the high standards of quality and care we all aim for at Collingtree Park and I use all my years of experience to ensure this. Having previously been a Home Trainer I believe it is very important to give every team member the knowledge, skills, confidence and support they need and deserve in their roles. I get to know every resident well, including their care needs and preferences, so that we provide a personalised service to them and their families.

Nikki Allen

Nikki Allen

Deputy Manager

Hello. I'm Nikki and I have worked at Collingtree Park since 2014. I am proud to be part of such a great team, delivering high quality personalised care for every resident. I joined the team as a Senior Carer, was promoted to Team Leader in 2015 and then to my current role as Deputy Manager, working very closely with the General Manager and Team Leaders to ensure standards are maintained. I believe in a whole person approach to care and my experience and qualifications in healthcare are very important, but I also consider the social and active elements of daily life for residents. I always love getting to know new residents and their families.

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Sophie Vickery

Team Leader

Hello. I’m Sophie and I joined the Collingtree Park team in 2019. I am a Team Leader in our Residential Community. I have always worked in elderly care and have a Health & Social Care Level 3 qualification. I have previously been Deputy Manager of a smaller home, so I understand all aspects of care homes. Our residents are lovely and I get a lot of pleasure from helping them at the time of life when they need it. I enjoy being busy but I also value the time I spend interacting with residents. Moving to a care home is a scary time for residents and their families, so I like to make the process as smooth and welcoming as possible. We are a close team and everyone does whatever is asked of them to ensure we provide high quality care. I like to get to know families and often speak with them to provide updates on their loved ones’ wellbeing. In my spare time I enjoy reading, sewing and embroidery.

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Lauren Steele

Senior Carer

Hello. I’m Lauren and I joined the Collingtree Park team in 2014 as a Carer in the Memory Lane dementia community. I am now a Senior Carer having been promoted in 2016. I also worked in elderly care for another organisation for some years before joining Barchester. I am passionate about enriching life and providing an excellent quality of care for people with dementia. We are a close and happy team which is important for residents as they pick up on our emotions and relationships. I make sure carers and housekeeping staff keep the surroundings fresh and nice for all our lovely residents. In my spare time I enjoy arts, crafts and cooking, and I often talk about these with residents or support them to take part in the daily activities available to them. I also like walking my dog to relax when I am not at work.

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Rachel Lonergan & Stacey Briggs

Care Assistants

Hello. We are Rachel and Stacey and we are Care Assistants. We love our work, making sure that every resident receives high quality care and stimulating contact with other people. The care teams at Collingtree Park are highly trained and focus on each resident's individual care plan. We support the whole wellbeing of residents including their physical and mental health. We work closely with other staff, including the Kitchen Team and Activities Coordinators to make sure good nutrition and daily opportunities are part of residents' lives. We love meeting families, too, so please speak to us when you visit.

Rachel completed a work experience placement in the care sector and decided to make it her full-time career so joined our home in 2018 and has since gained an NVQ2 in Adult Social Care. Stacey has experience of working in schools and has picked up her care role quickly since she joined us in 2019.

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Michelle Hillery

Activities Team

Hello. I’m Michelle and I have worked at Collingtree Park since 2017 and thoroughly enjoy my role as an Activities Coordinator. I enjoy working with older people, chatting with them, playing games and seeing them smile and laugh. I like to provide a choice of events, activities and entertainment so that there is something for everyone. I feel a real sense of purpose in my role and am an organised and methodical person. I am compassionate and caring too, and I love talking about different topics and getting to know residents and their interests.

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Yvette Bradley

Activities Team

Hello. I’m Yvette and I have been an Activities Coordinator since 2019. I enjoy working with older people and strongly believe we should treat each resident as we would our own parents or family members. I am always friendly and positive with residents and I use my listening skills to understand how they are feeling, what they enjoy and how I can enhance their day. I have a passion for arts and crafts and I encourage residents to get involved in activities that are stimulating and fulfilling. I also believe it is important for families to know that their loved ones are enjoying various activities in the company of other people.

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Tracey Snook

Tracey Snook

Home Administrator

Hello. My name is Tracey and I am the Administrator at Collingtree Park. It is my role to support the General Manager by maintaining the administration and finance systems within the home, in accordance with Barchester's high standards, and to comply with regulatory and statutory requirements. I love working at Collingtree Park, playing my part in making a difference to residents' lives, and getting to know them all and their families.

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Julie Collingwood

Julie Collingwood

Head Chef

Hello. I am Julie and I have worked at Collingtree Park since 1996. I was promoted to Head Chef in 2016 and I am proud that we have been awarded 5 stars for hygiene. My passion is providing excellent, nutritious, homemade food that residents enjoy. I make sure there is a variety of meals every day including traditional meals, world favourites and lighter dishes. There are always three courses with plenty of choices and we provide for everyone's dietary needs and food preferences. The kitchen team also makes sure residents have lovely cakes, biscuits and special treats for birthdays and other occasions. I am pleased to work with skilled and efficient catering colleagues to deliver excellent food every day.

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Simon Varadi

Simon Varadi

Maintenance Manager

Hello. I am Simon. I joined the Collingtree Park team as a Maintenance Assistant in 2014 and was soon promoted to Head of Maintenance. My main responsibility is to keep the home in full working order. I ensure the décor, furniture and equipment are always attractive, comfortable and safe. I carry out inspections and safety drills to comply with Barchester and statutory policies relating to equipment and the whole home environment. I manage the maintenance and gardening team and liaise with external contractors. I support residents and families in personalising their bedrooms by putting up pictures and arranging furniture, especially when new residents move in. I have helped to set up the indoor visiting suite and I always have projects in progress in my workshop. In my spare time I enjoy watching and playing football, swimming and cycling.

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Life at our homes booklet

Read our brochure ‘Life in our home. Providing care through coronavirus’ for more information on how we’re here to help you and your loved one.

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Food & Nutrition

Food and nutrition

We offer a constantly evolving menu that caters to the tastes and dietary requirements of those we support.

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Activities & Events

Activities

Our activities programme is planned with individual tastes in mind, and residents always have the opportunity to try new and exciting things.

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Care & Facilities

Care and facilities

Our facilities are designed to the highest standards and the care we provide is delivered by passionate and highly-trained professionals.

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What happens now?

Are you ready to discuss your individual care requirements? Pick up the phone and talk to us, book a visit to our care home or come and take a look around our facilities.

Care enquiries

New care enquiry phone lines are open 8am-8pm

01604 321 262

All other calls

01604 763 623

Our fees and contract

We want to be as transparent as possible about how we charge for the different services we provide as well as what’s included in our contract. Please click the links below to find out more about our fees and contract.

Useful downloads

Here to help you make the right decision about your care requirements.

Care Home and Company Awards