Meet the general manager | Collingtree Park Care Home

Meet the team

Our trained team of professionals work together to create the best possible experience for those living in the home, striving to deliver excellent care services in a warm, homely environment. You can find out more about some of our wonderful staff members below:

Natalie Norman

General Manager

Hi, my name is Natalie and I am the General Manager here at Collingtree Park.

I have worked at Collingtree Park for over 20 years and became the Deputy Manager in 2016, and was promoted to General Manager in 2018. My aim is to maintain the high standard of care within the home. I have a wealth of experience to bring to the role and I will strive to continually improve the services here at Collingtree Park, making it a true home away from home for those we support.

Care homes and elderly care from Barchester Healthcare

Nikki Allen

Deputy Manager

I have worked at Collingtree Park since 2014 and I am proud to be part of such a great team. I joined the team as a Senior Carer and was promoted to Team Leader in 2015. I am proud to be stepping into the Deputy Manager role to support the home and GM. I have worked in healthcare since 2008, where I studied to be a nurse and gained my Diploma in Healthcare. I also worked in community care before joining Collingtree Park.

I believe all residents deserve the best we can give them and I will strive to ensure that their lives are as meaningful us possible whilst living with us, where they will be treated with dignity and respect at all times and enjoy becoming a part of our happy home.

Debbie Willetts

Head of Memory Lane

I have worked for Barchester since 1999. My aim is to deliver exceptional care to residents and inspire my team of dedicated carers to achieve the same exceptional high standards.

One thing that I feel is really important is offering residents a lot of personal choices; I feel that Collingtree Park is their home, so they have the right to choose what goes on here. I'm hands-on and like to spend as much time as possible with the people I care for. I also enjoy getting to know residents' families and provide them with support when they need it.

Tracey Snook

Administrator

My name is Tracey and it is my role to support the General Manager by maintaining the administration and financial systems within the home in accordance to company standards and in compliance with all regulatory and statutory obligations.

I have many years' experience working at Collingtree Park. I love my job – it brings me great pleasure to make a difference to people’s lives, and that residents are well looked after.

Michelle & Gemma

Activities Team

As a team, we are very passionate about improving the quality of life for the residents who live here at Collingtree Park.

We have relaunched the 'Life Histories' project, which has been a huge success, and we have been awarded a 'Best Practice' recommendation for our work. Life Histories has helped us learn more about the individual residents we care for, and this not only aids us with the improvement of our person-centred care, but is a great way to reminisce on a one-to-one level.

In 2018, we opened our ‘Village Life’ room on Memory Lane, which was featured in the local newspaper. We also launched our Memory Café, which is hosted in our Village Life room on the first Thursday of every month.

We have many upcoming projects at Collingtree Park and can't wait to share them with you!

Julie Collingwood

Head Chef

I have worked at Collingtree Park since 1996 and was promoted to Head Chef in 2016. We have been awarded 5 stars for hygiene and we are proud of our high standards. My passion is providing excellent, nutritious, homemade food that residents enjoy, including cakes, biscuits and traditional menus. I am proud to manage the strong catering team at the home.

Katy Letts & Geraldine Howie

Senior Care Assistants

Katy has worked at Collingtree Park since 2017 and was promote to Senior Care Assistant in 2018. Geraldine has worked at Collingtree Park since 2007 and loves everything about her job.

Simon Varadi

Maintenance Manager

I began working at Collingtree Park as a Maintenance Assistant in October 2014; I become the Head of Maintenance here in December 2014. My main responsibility is to keep the home in full working condition and in compliance with Barchester Policies.

Families often rely on me to help them personalise residents’ rooms by putting up pictures and shelves. You will often see me burrowing around my workshop/office in our Memory Lane community preparing for my next job. Sometimes I go unnoticed whilst I’m tweaking the home into fine tune. In my spare time I enjoy watching and playing football, swimming and cycling.

Sue McFarlane

Head Housekeeper

Sue joined the team at Collingtree Park in 2013 and has the responsibility of managing both the housekeeping and laundry teams. Under her supervision and expert eye for detail, Collingtree Park is kept clean, tidy and presentable at all times and a prompt laundry service is delivered.

When Sue is not at work she spends a lot of time with family and friends and also enjoys travelling to see her sons and grandson in America.

Collingtree Park Barchester Healthcare

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