Reviews for Brookfield Care Home

My mother in law went to live at Brookfield in July and what can I say, this place is amazing, it’s clean always smells lovely when you walk in and the staff are just wonderful they go above and beyond to take care of all the residents, and when you visit you feel so welcome too, always fresh cakes, biscuits or snacks available, tea and coffee station so you can help yourself. I keep saying I’ll book myself in for a week it really does have a great relaxing vibe. My mother in law has said how happy and safe she feels to be somewhere where nothing is too much trouble for the people caring for her, this is high praise indeed from her. Thank you Brookfield you really are making a difference and I for one can’t rate you highly enough.

After my mum had a fire at home, we found ourselves needing to find somewhere for her to live whilst renovations were completed on her home. We found Brookfield Care Home by chance and within the space of a couple of hours, we had visited ourselves, gone back with mum, and had decided that this was the place for her, with no hesitation. Bearing in mind my mum had always said she would never go into a care home, this was a huge step for her and for us.
We were blown away by the level of cleanliness, the décor, the rooms, the shared spaces, the hair salon, the menu (Yes, they have a three course, breakfast, lunch and dinner menu, plus snacks in between) This care home is more like a 5 star hotel. But most importantly we were blown away by the level of care by the staff. Jane and her team made us feel so welcome and went above and beyond to make mum feel that she belonged here and that this was going to be home from home for her.
Mum was originally only meant to stay a couple of weeks but due to delays with insurers and contractors, this turned into 4 months and all the time mum was re-assured that she would always have a room here, as long as she needed it.
Prior to mum staying here, mum had lived alone and didn’t get out much due to mobility issues so the only people she would see were family and carers. Here she has gained friendships with other residents and staff. She’s been involved in exercise classes, watched concerts by local schools and taken part in activities. Even her mobility has improved whilst she’s been here.
The goal was always to get mum back home again, but having the support of Jane and the team has made mum’s situation so much more stress-free. I know mum has thoroughly enjoyed her time here and we as a family can’t thank Brookfield Care Home enough. Just knowing that mum was happy and settled was so reassuring.
Mum is now back home and settled in her new home but is already planning a weekly day trip back to Brookfield to have lunch with her friends and say hello to the team. And we will always have that reassurance of knowing that if mum should ever need care again, exactly where she’ll want to stay.
Thank you so much Brookfield Care Home, you have no idea how much of a positive impact you had on our family at such a difficult time x

"Since my Mum became a resident at Barchester Brookfield Care Home, we have nothing but praise for the staff and organisation there. My Mums general happiness has dramatically improved during her stay and despite her age and frailties, her physical wellbeing has also improved greatly. She is now happily thriving in the excellent social environment provided by Brookfield and is looks forward to joining in all the activities with the new friends she has made there. Her personal care is now well managed and she is eating good nutritionally balanced meals provided by a first class catering team. In me and my family's opinion, Brookfield is an excellent care home in every way and we cannot thank all of the staff enough for all of their dedicated care to my Mum and to ourselves. Thank you so much for our peace of mind."

V H
carehome.co.uk rating: 4.58 out of 5

"My Mum stayed for just over a week for respite, it was her first time at the Barchester, Brookfield Care home, we were very happy with the caring staff and the care provided for our Mum during her stay. We hope to put mum there again in April for respite, it's a lovely home, tastefully decorated and immaculately clean, it's close to my brother so he can visit whilst we are away, he and my sister in law were also very impressed with the staff and care home."

A H
carehome.co.uk rating: 4.58 out of 5

"Warm and homely environment. Nothing too much trouble for staff. Clean, tidy and inviting. Residents cared for and attended to 100%. Extra activities sort after to keep residents occupied by carers."

Cheryl M
carehome.co.uk rating: 5.00 out of 5

"My father came to Brookfield House for respite care for a number of years. We have always found staff and management so helpful. The home has a lovely happy atmosphere, and we can go away knowing he will be happy and well cared for."

Muriel D
carehome.co.uk rating: 5.00 out of 5

"From the first day, my dad arrived at Brookfield, I can only say how impressed I have been. My main concern was the safe care of my dad. The home is immaculate, clean and bright. The staff are very caring, helpful and always keeping their guests in a happy and comfortable manner. I have witnessed on every visit how caring and professional staff behave with all of their guests, and I am more than satisfied with my dad's care, and I know he is too! Thank you to all of the staff at Barchester Brookfield Care Home."

E S
carehome.co.uk rating: 4.83 out of 5

"My father had two weeks of respite care in May 2023, whilts I went on holiday. He soon settled into the care and really enjoyed himself, so much so that he didn't want to come out. On the 3rd of July, he went back into the home as a permanent resident; he soon settled in again. The home is immaculate, food excellent, and most important, the staff are all first class. It has taken a big weight off my shoulders."

Paul C
carehome.co.uk rating: 5.00 out of 5

"Very pleased on first impressions. The resident has only been in the home for a few days."

E O
carehome.co.uk rating: 4.55 out of 5

"We attended a Bring and Buy event at Barchester Brookfield House Care Home and found it to be a very pleasurable experience. All staff were exceptionally friendly and welcoming."

Julie J
carehome.co.uk rating: 5.00 out of 5

"Always friendly staff."

John M
carehome.co.uk rating: 5.00 out of 5

"I am very happy to leave my husband in Brookfield Care Home. He is so very well looked after and the food is exceptionally good. The carers seem to anticipate the resident's needs and show great patience and care to everyone. I would recommend this care home to all my friends."

Doreen M
carehome.co.uk rating: 5.00 out of 5

"Brookfield was my mum's home for 4 years until we lost her in January. I want to thank all the staff for ensuring her 'home' happiness and care in that time. Looking after her, looked after us and enabled the best for us all when times become difficult. She was well looked after, with genuine love and knowledge, contented and occupied. We were always welcomed and involved. It is a beautiful home, but the overriding difference is the staff. Always the same faces, who truly know everyone. Not bank staff. Very special. Thank you."

Ann C
carehome.co.uk rating: 5.00 out of 5

"Lovely and friendly staff. My grandad comments every time we visit on how well looked after he is, and how lovely the food is."

Jennifer B
carehome.co.uk rating: 5.00 out of 5

"I would just like to say I highly recommend this care home. My mum goes in while my sister goes on holiday to recharge her batteries, and I can honestly say the staff at this home are all lovely and love their jobs and look after my mum as if she was a permanent resident. All in all, 5-star accommodation."

Ann W
carehome.co.uk rating: 5.00 out of 5

"My mother is obviously happy and settled into the routine of the home. She looks and sounds so much better than when she was still in her own home. The care staff give the impression that they love their jobs and residents."

J W
carehome.co.uk rating: 4.17 out of 5

"My dad entered the care home at the end of August and has been there ever since. I have been very satisfied with the care he has been given so far. As soon as I walked into the building, it felt like home. It has a lovely, cosy feel to it and made my dad feel at ease from day one. The staff have been very caring and helpful which has really helped us with this difficult decision. Thank you to everyone who works there and continues to care for him."

Alison K
carehome.co.uk rating: 4.00 out of 5

"We were fortunate when a place became available for my dad to stay in the home from August 2023. The home is clean and always has a pleasant smell when we visit. It feels more like a hotel! The staff are lovely despite sometimes being extremely busy! My dad enjoyed a visiting singer a few weeks ago so it would be lovely if these type of activities were organised regularly. I am extremely grateful for the care that the staff provide - thank you for looking after him!"

Stephanie G
carehome.co.uk rating: 4.33 out of 5

"At Brookfield Care Home "Mum is at home and not in a home"! The staff are excellent."

C B
carehome.co.uk rating: 4.92 out of 5

"The staff are very welcoming and kind. always smiling and very accommodating. The residents all look very well cared for and happy. Lovely atmosphere in the home and it's well kept and clean. My partner's Mother is very happy and settled and I know that means a lot to her family. Thank you!"

J L
carehome.co.uk rating: 5.00 out of 5

"Staff are always welcoming, kind, happy and smiling. Mum is well looked after and cared for. We often say she is in a high-standard hotel. The home is well-kept and very clean and has a lovely vibe about it. As a family, we are always welcomed and kept involved about everything. The manager's office door is always open for a chat, which is very reassuring."

Christine D
carehome.co.uk rating: 5.00 out of 5

"From entering the home - welcome, offered a cup of tea, brought a chair to me to sit with the resident I was visiting. All staff engaged with me and residents in such a friendly manner. The home was spotless - beautiful surroundings, photos - very clean, friendly and 'homely' feeling. Where I have not given a rating is because I did not use any of these facilities/visit room etc."

A S
carehome.co.uk rating: 5.00 out of 5

"The deputy manager and the team are caring and thoughtful. My friend has been with Barchester Brookfield Care Home since 2019 and is happy, content and settled, thanks to the team."

Andrea G
carehome.co.uk rating: 5.00 out of 5

"Very homely feel and a relaxed atmosphere. Lovely staff who are so caring to both residents and their family. Thanks for all the care you give my Grandma."

Nicola D
carehome.co.uk rating: 5.00 out of 5

"My mother-in-law went to live at Brookfield in July, and what can I say, this place is amazing, it's clean, always smells lovely when you walk in, and the staff are just wonderful, they go above and beyond to take care of all the residents, and when you visit, you feel so welcome too, always fresh cakes, biscuits or snacks available, tea and coffee station so you can help yourself. I keep saying I'll book myself in for a week, it really does have a great relaxing vibe. My mother-in-law has said how happy and safe she feels to be somewhere where nothing is too much trouble for the people caring for her, this is high praise indeed from her. Thank you, Brookfield; you really are making a difference, and I for one, can't rate you highly enough."

Christina F
carehome.co.uk rating: 5.00 out of 5

"Mum stayed at Brookfield Care Home from July for 4 months following a fire at home. The standards of cleanliness, décor, the rooms, shared spaces, hair salon and the menu are 1st class! (Yes, they have a three-course, breakfast, lunch and dinner menu, plus snacks in between) This care home is more like a 5-star hotel. But most importantly we were blown away by the level of care by the staff. A particular member of staff and her team made us feel so welcome and went above and beyond to help Mum settle. Here she has gained friendships with other residents and staff. She's been involved in exercise classes, watched concerts by local schools and taken part in activities. Even her mobility has improved whilst she's been here. The goal was always to get Mum back home again, but having the support of the mentioned staff member and her team has made Mum's situation so much more stress-free. We as a family can't thank Brookfield Care Home enough. They've been amazing!"

Donna L
carehome.co.uk rating: 5.00 out of 5

"Excellent in every way. Warm and welcoming atmosphere. Immaculate all the time. Hardworking staff and made to feel like family. Nothing was any trouble and Mum enjoyed her respite stay which helped me so much that Mum was well looked after during my recovery for a knee replacement. Five-star."

Alison B
carehome.co.uk rating: 5.00 out of 5

"Mum lives with us but visits Barchester Brookfield Care Home approximately one week per month. I have no concerns when dropping her off as the staff are so welcoming and warm. When I pick her up to go home, she always says that she's had a lovely week. She loves sitting chatting to ladies her own age. She thinks the staff are lovely and very caring as well as being good fun. Thanks to everyone at Brookfield for my peace of mind."

Lynne C
carehome.co.uk rating: 4.92 out of 5

"What a terrific home. A home that makes my grandma happy. The staff are welcoming, friendly and fun, like stepping into a "home", as it should be. The staff are committed and go up and beyond to help residents and visitors alike The home is clean, comfy, cosy and is dignity personified. Would highly recommend Brookfield House. Thank you each and every one of you."

M E
carehome.co.uk rating: 4.92 out of 5

"This is a lovely home at any time you visits. Staff are thorough, attentive and treat all residents as individuals. Residents are occupied with a variety of activities and events and no-one is ever left out. Working with older people myself and having visited numerous homes i can honestly say this is one of the best. I would have no hesitation in recommending it. I am so pleased my Grandma is settled here such a relief for me my family. All boxes ticked in all areas."

Laura H
carehome.co.uk rating: 5.00 out of 5

"My grandmother is very happy with the care she receives at Brookfield. She said she feels very confident there in relaion to the care she receives. There is a nice atmosphere in Brookfield all the staff seem very helpful polite and caring. Food seems to be good, almost a hotel like feel to it."

Julie M
carehome.co.uk rating: 4.92 out of 5

"My 96 year old Mother has been cared for in this phenomenal care home for 7 months. When my sister-in-law needed 24hr care we brought her from the West Midlands to a beautiful room on the ground floor. The Manager and Assistant Manager welcomed her and we were in no doubt that they would get her mobility back. Within a day she was receiving her first physiotherapy treatment. The carers are so patient and nothing is too much trouble. She is receiving wonderful care and is happy."

Rosalind D
carehome.co.uk rating: 5.00 out of 5

"I visit the home once a month to visit a friend. She is always clean and tidy and very happy. She tells me what she has been doing and making and if she has been out and about. My friend enjoys walks around the garden and the wildlife. The garden is kept lovely. She tells me the food is good too."

Jean G
carehome.co.uk rating: 4.22 out of 5

"Mother has been in Brookfield House for 2 years now and she is 93 years old. She settled in fairly quickly as the staff are very friendly. Mum looks forward to and always enjoys her meals as the quality of food, cooking and presentation is excellent. I make a special mention of the activities co-ordinator at Brookfield. She has a wonderful sunny disposition and tried to engage all residents in a wide range of activities. She is really caring. Lastly, I must mention that the home is always very clean and fresh smelling."

Yvonne M
carehome.co.uk rating: 4.83 out of 5

"At present, my mother visits the home three days a week with a view to full-time care in the future. On her first visit, I was impressed by the friendliness and welcome of the staff. Six months later my mother has made several friends and enjoys the many activities that are planned for the residents. I have always found the staff very accommodating and nothing is too much trouble no matter how busy they are. The office is always open for a chat and I appreciate the concern and understanding the management have for the relatives as well as the wellbeing of the residents. I know Barchester Brookfield House Care is the right choice for the future and I am grateful for this reassurance."

Elaine T
carehome.co.uk rating: 4.75 out of 5

"My mother entered Brookfield Care Home and (sadly) exited there on the 11th May after passing away on the 10th May. I cannot commend the level of care and support that my mum received from all the staff and fellow residents. Thank you Broomfield. You made my mum's last days there the very best she could have hoped for."

M J B
carehome.co.uk rating: 4.42 out of 5

"I'm a thirty-nine-year-old man and growing old can feel very daunting but after spending time with my grandma in this lovely place I feel a lot more reassured about my later years. I would highly recommend this place, by far the best care home I've ever been in. The food is excellent and care is first class."

J L
carehome.co.uk rating: 4.92 out of 5

"Just got home from visiting our Mum at Brookfield and was delighted to see that anyone who wanted to go was being taken out for Sunday afternoon tea. This made a lovely change for the residents and the Entertainments 'officer' plus other members of staff were going about this in their usual professional and cheerful way. Hope you all had a lovely time!"

Barbara B
carehome.co.uk rating: 4.42 out of 5

"My mum needed respite care after breaking her ankle. She is 88 and lives independently, still drives and has a good social life. She was treated with good humour and dignity. The activities are varied and residents aren't forced to participate. The staff treated all residents as individuals and made visiting as easy as possible. The only downside is lack of parking at times. I have already recommended Brookfield to a family friend."

L B
carehome.co.uk rating: 4.75 out of 5

"My father is settling into Brookfield very well. He enjoys the activities and the food is excellent. He is very well looked after by the staff who are superb."

P F
carehome.co.uk rating: 5.00 out of 5

"Have found the staff very kind to my husband and take good care of him. They always have a cuppa ready. My husband loves his tea."

Hazel C
carehome.co.uk rating: 3.92 out of 5

"My mother-in-law has now been a resident for nearly three years. From the first day of arriving to the present day, she has received excellent care and love from the remarkable team at Brookfield. If anyone is in the process of sourcing care for a loved one, I would say to them look no further as in my view, they will not find more dedicated staff than there is at Brookfield."

K B
carehome.co.uk rating: 4.42 out of 5

"Brookfield Care home has succeeded in providing an environment where my 90-year-old Mother in Law has been able to settle into a new way of life dictated to her by events. Over the past year, she has had to get used to being uprooted from her own home and leave the city she has lived in all her life. Thanks to the patience and care of all the staff involved in the potentially fraught process, she has made this transition better than expected. Chatting to one of her carers one morning made me realise how joined up the whole operation is from management, care, staff, laundry staff, catering and general maintenance people. She is contented and considers herself a very lucky lady!"

B C
carehome.co.uk rating: 4.58 out of 5

"My mother moved permanently into Brookfield last month (January 2016) and has settled in very well. She's happy, relaxed and animated, enjoying the company and conversation of both fellow residents and staff. The home is cosy and comfortable and the food is of a very high standard. The staff members without exception are kind, friendly and caring. Having a full time activities coordinator with different activities taking place every day is a huge bonus."

Sue M
carehome.co.uk rating: 4.58 out of 5

"When my mother arrived at Brookfields for respite care she was unable to do much herself but was looked after by the staff with both professionalism and compassion. Over the following weeks and months my mother has improved beyond recognition. The food is well prepared and variable and there is always some activity to look forward to."

John D
carehome.co.uk rating: 4.33 out of 5

"Care, attention and support shown by staff for a milestone birthday was outstanding."

S E
carehome.co.uk rating: 4.75 out of 5

"Brookfield is a very welcoming environment. Staff work very hard to give the residents a caring environment, choice of activities and regular activities and regular events. Exceptional meal choices, high standard of food - very person-centred - always very clean and tidy - fresh flowers each week - myself and all my family have been welcomed on each visit - appears to be very original - staff go out of their way to be of assistance to residents and visitors - very approachable."

H G
carehome.co.uk rating: 4.58 out of 5