What our families say

Barchester Brook House Nursing Home Recommended on carehome.co.uk
We score 9.4/10

13 Reviews

Barchester Brook House Nursing Home Recommended on carehome.co.ukLatest Your Care Rating report

04 May 2016

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"The care my brother received at Brook House was exemplary. We could not have found a more conducive environment for his last few months. The staff were well qualified and attentive. The food and general facilities were of the highest quality and the activities coordinator arranged a series of events which made him feel welcome and involved."

carehome.co.uk rating: 4.92 out of 5

"The care here is very good but I notice that at times some of the residents are difficult to cope with. I am very happy living here, it is so much better than when I was coping on my own at home."

Terence R
carehome.co.uk rating: 4.67 out of 5

"I find the house very clean and welcoming, they allow you to visit whenever you want and stay as long as you like. They entertain seasonally, BBQ in the summer, music on Sundays, all very welcoming."

carehome.co.uk rating: 4.33 out of 5

"Very good home. We have used this home for a number of years. The manager and his team do a great job of looking after her needs."

Jaya P
carehome.co.uk rating: 4.25 out of 5

"I'm finding life very good at Brook House. I'm happy with everything. I like the porridge very much!"

Terence R
carehome.co.uk rating: 4.67 out of 5

"I am very always welcome. Staff are very good to me and the rest of the family. Management very excellent, we always feel at home, anytime we come to visit grandma. I never regret she came to this home comparing to where I worked. I like everything about the home. The activities lady is very good and helpful all the time!"

Elizabeth O
carehome.co.uk rating: 5 out of 5

"My mother has been in Brook House for over 3 years. She is very well looked after from all staff e.g nurses, carers, admin and management. The home is very clean in fact excellent like walking into a hotel. Carers are very professional and caring. I would highly recommend this nursery home."

Vera M
carehome.co.uk rating: 4.92 out of 5

"Dad is very happy here and we feel he is safe. There is always a happy face and the nurse on floor 2 is great. The carers, on the whole, are very attentive. I know I can always speak to a manager if needed to solve a problem."

carehome.co.uk rating: 4.09 out of 5

"Overall my mum is happy here and is well looked after. I am reassured by the medical presence here and the access they have to the GP services."

carehome.co.uk rating: 4 out of 5

"Any criticism I have is based on an understanding that the care system is under extreme and unsustainable pressure. My partner is content as possible at the nursing home. He is treated with genuine care and kindness. The facilities are good; well cleaned and maintained. A lovely garden. Food is so much better than I would have expected - I hope a focus on vegetables will be kept up. The problems are about a shortage of care staff, especially after lunch when they need their breaks. Nursing staff change so frequently and seems to be a bit of a weak link."

Vicky S
carehome.co.uk rating: 4 out of 5

"We are very pleased with how our mum is cared for."

Mary O
carehome.co.uk rating: 4.82 out of 5

"My overall impression of the care home is good. Friendly staff, the manager is very approachable. The home is clean and never smells of urine. The activities are varied and very good. Clients are taken out on a regular basis especially now they have recruited a new activity person, who obviously enjoys her job. The home is small and has a friendly and personal feel. All in all, I am very happy and feel confident that my father in law is supported and cared for very well."

carehome.co.uk rating: 3.67 out of 5

"This home is excellent. Very clean, very very clean. Staff are excellent although I do believe more are needed at certain times and only one carer, one nurse for 9 patients. Patients are treated with dignity and are looked after as best as can be."

carehome.co.uk rating: 4.67 out of 5

"My uncle stayed here from January 16th till he died in may, from advanced lung cancer. What a wonderful place, clean, tidy, bright and modern, with wonderful caring staff. I was really impressed with Brook House, not just on my first visit but every visit. Not only did the home look after my uncle but also me, at a very difficult time. I can't thank all the staff enough, especially managers, who went above and beyond for my uncle, thank you ..."

Oonagh H
carehome.co.uk rating: 4.58 out of 5

"The care/nursing my father receives is amazing. They have turned things around and helped as much. All of the team are all wonderful people who go the extra mile to help. The home is always clean- the cleaning staff are exceptional. The catering staff provide wonderful food on a daily basis and beautiful party food! The entertainment is great- making their very own flower arrangements for their rooms and sports programme and quizzes which my father love. The laundry man even helps individuals after work. For these reasons, I think Brook House Nursing Home is the best!"

Lara H
carehome.co.uk rating: 5 out of 5

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