Reviews for Broadway Halls Care Home

My mother- in - law has been in respite care at Broadway Halls Dudley for several weeks. On our initial visits we were very impressed with the warmth and friendliness of the staff and the environment was immaculate. The Manager carried out a home assignment in a most professional and caring manner.
We had visited many homes and have found this one second to none- for its extremely high standards regarding the environment and standard of care.
We have found the Manager and all staff to be professional, helpful, supportive and approachable.
My mother- in - laws appearance and general well- being have vastly improved as she is encouraged to be part of their community and to participate in activities. Relatives can even have a delicious meal with their loved ones.
With the above in mind, we have the confidence to make this a permanent home for her.
Thank you to all at Broadway Halls.

Visited residents as NHS healthcare professional. Very clean environment at this care home and staff are very friendly and helpful. Residents appeared to be very happy here with many activities planned but the team throughout the weeks and they gave positive feedback regarding the care they received. New manager is very professional and knowledgeable with his years of NHS working experience. Great work attitude of “working together to provide the best care”. Me and my colleagues who visited together are very impressed. Would recommend this care home to the people in need.

I regularly visit the home for my relation. Always a warm welcome with the reception/ admin team. Care staff are brilliant, very friendly and happy to help. There is always something going with activities and entertaining and the food always smells delicious. Can't wait to see the final look from the new renovations and coffee shop. Thank you for all your hard work

"Broadway Halls care home is an A+ residential home. Staff are wonderfully caring. Rooms are akin to a 4 star hotel. Food is excellent. There is a weekly entertainments programme. I have placed my elderly mother here whilst I have gone on holiday twice now and when I go away I do not have to worry about my mother's care. She enjoys her stay and feels like it is a little holiday for her too. I would thoroughly reccommend this home for respite care. 10/10."

"My dear dad moved to Broadway Halls in January 2025 after a difficult period of hospital and respite admissions following a fall that changed his life overnight. Settling in was hard, as we both faced how much life had changed. The Nursing and Care Team supported Dad and me through this emotional time, helping him settle, improving his quality of life, and providing excellent care. Over eight months, I saw the dedication of the whole team - their work is demanding, yet they were always kind, patient, and willing to help. Dad's room was clean, comfortable, and became his own space. Staff brought warmth and joy, even when Dad wasn't himself. In his final days, the team were compassionate and respectful, ensuring his dignity and comfort and standing by us every step of the way. Each journey and experience is personal, but we will be forever grateful to everyone at Broadway Halls who shared our journey. Your care, patience, and humanity will always be remembered and deeply appreciated."

My 88 year old mother went to Broadway Halls for 2 weeks respite following a nasty fall and settled in immediately even though they are having a refurbishment. The room was lovely and spacious with a wet room which meant mom could shower on her own knowing she could call on someone if she needed help. The food is very nice and there is plenty of it unlike some other homes I have visited. If mom decides to go into a home permanently then she would be returning to Broadway Halls . The staff are lovely and so helpful, especially Bethany.

"Would just like to bring to your attention how wonderful myself & family have found Carrine. She is so caring and supportive to my Aunt. My Aunts health has improved since carrine's been looking after her. Carrine gives my Aunt lots of encouragement with eating her meals and getting out of bed. Thank you for your continued support, Carrine"

"The Care Home is clean and tidy with staff always present and approachable with a polite and understanding nature. Will answer any questions asked Food is of good quality. Home is warm and free of clutter. Rooms are more than adequate for needs of resident."

"Very nice care home. Mom has been cared for very well here by the staff, although she is 94yr with Diabetes and is bedridden and other complex needs."

"So glad we managed to get mom in to Broadway Halls, the whole experience has been wonderful. Friendly and very helpful staff throughout and the facilities are top draw. From personal care to nutrition and medical requirements the people and place are everything you could wish for. Knowing how mom is being looked after and cared for makes not just mom happy but the whole family. With the tales you sometimes hear regarding care for the elderly, this place restores your faith in humanity. Thank you all so much for giving mom a new lease of life."

"The care shown for my Stepdad by all staff at Broadway Halls was exemplary. There was genuine affection for him from all staff and we as a family could not have wished for better care for him. Thank you so very much."

"Really happy with the care Mum receives. She is clean, well-nourished and entertained. Nothing is too much trouble for either residents or visitors. The staff are warm and welcoming. Cannot praise this establishment enough."

"The staff are absolutely fantastic right across the home, so helpful and nothing is too much trouble when you ask. Mom's room is large, ensuite room, very clean and warm, Mom also told us that the food is excellent and presented beautifully on the plate. It's the only home that have offered the chance to eat a Sunday lunch with her at a very reasonable cost which I find great. Don't think our mom could be in a better place to cater for her needs so thank you Broadway Halls, Dudley for your care of my mom."

"I would definitely recommend this care home to anyone in need of one. The staff are very pleasant, they are like a really family unit. My mother has been here for a while and she really likes it."

"My father-in-law has been a resident for just over a year, he has been looked after so well by all the staff, people have gone the extra mile for him and myself. I will miss all the staff so much, everyone is very friendly and jolly, I've never seen any of the residents looking unhappy, they love being in Barchester Broadway Halls Care Home, it makes them feel at home."

"My husband stayed in Broadway hall for 3 weeks respite he was very well cared for, he was kept very clean. His room was good he was checked on every hour as he is bed ridden so has to have everything done for him. My family were very impressed too. If it got that I could not look after my husband I would very much like him to stay in Broadway hall."

"I have no hesitation in recommending Broadway Halls for the care of your loved one. My mother has been a resident for over 12 years and is now aged 102. Her longevity is largely thanks to the wonderfully efficient and devoted care afforded her by the staff. The accommodation, meals and regular, stimulating activities all contribute to the residents' wellbeing. Definitely justifies a 5-star rating."