Reviews for Broadway Halls Care Home

"My mom lived at Broadway Halls for just over 1 year, the care she received was faultless. The staff were amazing, shout out to Mai & gentleman Chris (the night shift nurse who cared for my mom when she passed away was excellant) I would like to take this opportunity to thank each and everyone of your staff Thank you Dawn x"

"Broadways Halls is certainly a lovely place in which to live.The lounges, rooms, dining rooms are very welcoming and comfortable; so much so that my 90year old mother described the place as looking like Buckingham Palace. To this I would add, however, that the true value of Broadway Halls lies in the quality and dedication of the staff. Staff who knew how to get Dad to eat , staff who knew how to get him to join an activity , staff who made the extra effort not only with Dad but were also aware of challenges faced by our family. I could list countless exchanges with wonderful carers , administrators , maintenance staff and activity staff which demonstrated that here people were determined to do their very best for Dad. In so doing they provided priceless support for our family as a whole. Thank you Broadway Halls."

"My late mother Jessie was a resident from Jan 2025 until Dec 2025 started downstairs and moved to 2nd floor when mor help was required mom had a special rapour with mai who didn't take any nonsense from mom but treated her fantastic even to taking time out just to sit with her also to the male nurse Chris on the night shift who looked after mom on the night she passed nothing was to much trouble no matter what you wanted. All of the staff at Broadway are extremely fantastic at what they do no matter what there role is so a great big thank you to you all love from Jessie's daughter sue"

"Nice place to live good care good staff."

"My experience here has been extremely good. Staff and management always friendly and helpful. Nothing appears to be too much trouble. My room is of good size, comes with single bed with bedside cabinet wtih lockable draw and atop is a table lamp. The room also contains a desk type unit and a chest of draws. There is an en-suite shower room with toilet and hand basin. Finally there is a two door wardrobe. The home is 3 storys high. I am on the top floor. Each floor has its own common room, complete with TV. Each floor has it own dining room (not refectory) with a number of tables to suit size, each table seating 4 people. Laundry is collected on a daily basis and usually returned within 2 days."

Top draw care home. My mom is a resident and our experience as a family is excellent. The staff are all friendly, helpful and kind. It’s like mom is living in a five star hotel. The whole place is just coming to the end of a major upgrade and even the team carrying out the work were friendly and helpful. Couldn’t wish for a better place for mom to live and be taken care of. Keep the excellent work up. Richard H.

My dear dad moved to Broadway Halls in January 2025 after a difficult period of hospital and respite admissions following a fall that changed his life overnight. Settling in was hard at first, as we both faced how much life had changed.
The Nursing and Care Team supported Dad and me through an emotionally challenging time, helping him settle, improving his quality of life, and providing outstanding care.
During his eight months at Broadway Halls, I witnessed the dedication of the whole team. Their work is demanding and constant, yet they were always kind, patient, and willing to help.
Dad’s room became his world; the room was comfortable, adapted to his needs, always clean, and gradually became his own space.
The Nursing, Care, Hospitality and House Keeping Teams brought moments of warmth and joy, even on the days when Dad wasn’t himself. Most evenings when I visited, I would be greeted by Bethany on reception; nothing was ever too much trouble and from the outset her warmth and kindness helped my adjustment.
During dad’s final days, the team were compassionate and respectful, ensuring his dignity and comfort were paramount, and standing by our side every step of the way.
I will be forever grateful to everyone at Broadway Halls who shared our journey. Your kindness, care, patience, and humanity will always be remembered and deeply appreciated. I will miss you all and the residents who made me feel so welcome and part of the Broadway Halls family.

My mother- in - law has been in respite care at Broadway Halls Dudley for several weeks. On our initial visits we were very impressed with the warmth and friendliness of the staff and the environment was immaculate. The Manager carried out a home assignment in a most professional and caring manner.
We had visited many homes and have found this one second to none- for its extremely high standards regarding the environment and standard of care.
We have found the Manager and all staff to be professional, helpful, supportive and approachable.
My mother- in - laws appearance and general well- being have vastly improved as she is encouraged to be part of their community and to participate in activities. Relatives can even have a delicious meal with their loved ones.
With the above in mind, we have the confidence to make this a permanent home for her.
Thank you to all at Broadway Halls.

"Broadway Halls care home is an A+ residential home. Staff are wonderfully caring. Rooms are akin to a 4 star hotel. Food is excellent. There is a weekly entertainments programme. I have placed my elderly mother here whilst I have gone on holiday twice now and when I go away I do not have to worry about my mother's care. She enjoys her stay and feels like it is a little holiday for her too. I would thoroughly reccommend this home for respite care. 10/10."

"My dear dad moved to Broadway Halls in January 2025 after a difficult period of hospital and respite admissions following a fall that changed his life overnight. Settling in was hard, as we both faced how much life had changed. The Nursing and Care Team supported Dad and me through this emotional time, helping him settle, improving his quality of life, and providing excellent care. Over eight months, I saw the dedication of the whole team - their work is demanding, yet they were always kind, patient, and willing to help. Dad's room was clean, comfortable, and became his own space. Staff brought warmth and joy, even when Dad wasn't himself. In his final days, the team were compassionate and respectful, ensuring his dignity and comfort and standing by us every step of the way. Each journey and experience is personal, but we will be forever grateful to everyone at Broadway Halls who shared our journey. Your care, patience, and humanity will always be remembered and deeply appreciated."

"Would just like to bring to your attention how wonderful myself & family have found Carrine. She is so caring and supportive to my Aunt. My Aunts health has improved since carrine's been looking after her. Carrine gives my Aunt lots of encouragement with eating her meals and getting out of bed. Thank you for your continued support, Carrine"

"The Care Home is clean and tidy with staff always present and approachable with a polite and understanding nature. Will answer any questions asked Food is of good quality. Home is warm and free of clutter. Rooms are more than adequate for needs of resident."

"Very nice care home. Mom has been cared for very well here by the staff, although she is 94yr with Diabetes and is bedridden and other complex needs."

"So glad we managed to get mom in to Broadway Halls, the whole experience has been wonderful. Friendly and very helpful staff throughout and the facilities are top draw. From personal care to nutrition and medical requirements the people and place are everything you could wish for. Knowing how mom is being looked after and cared for makes not just mom happy but the whole family. With the tales you sometimes hear regarding care for the elderly, this place restores your faith in humanity. Thank you all so much for giving mom a new lease of life."

"The care shown for my Stepdad by all staff at Broadway Halls was exemplary. There was genuine affection for him from all staff and we as a family could not have wished for better care for him. Thank you so very much."

"Really happy with the care Mum receives. She is clean, well-nourished and entertained. Nothing is too much trouble for either residents or visitors. The staff are warm and welcoming. Cannot praise this establishment enough."

"I would definitely recommend this care home to anyone in need of one. The staff are very pleasant, they are like a really family unit. My mother has been here for a while and she really likes it."