Reviews for Boroughbridge Manor Care Home

"Its a pleasure coming to visit my mother all the staff are very friendly and helpful."

Stephen H
carehome.co.uk rating: 4.92 out of 5

"We had little choice where my mother in law would go but we feel we've hit the jackpot. Mother in law has always been a worrier but she loves Barchester and considers it home. Every time we go (at varying times) the place is spotless and the staff are genuine caring people. Lots of activities and great social media so can see mother in law nearly every day. We feel so blessed. Thank you to all, a credit to Barchester."

J A
carehome.co.uk rating: 4.67 out of 5

"We received excellent service all round and so friendly - no hesitation in going back again. We were well received, well looked after and my sister enjoyed her stay with you. Next time she hopes to get into the garden if the weather is warm enough."

D J
carehome.co.uk rating: 5.00 out of 5

"Always a pleasure to come to visit mother."

Stephen H
carehome.co.uk rating: 4.75 out of 5

"Up to now the staff have been very welcoming and helpful."

Allan B
carehome.co.uk rating: 4.00 out of 5

"I visited my father just before lunchtime. I apologised for the bad timing. The staff made me feel welcome and suggested perhaps I could eat with my father even at such short notice. The wonderful staff sat myself and Dad down together and set a table in the conservatory lounge area. It was incredibly generous to allow us to experience this precious quality time together. Moments like this mean a lot. The food was delicious too. Many thanks."

Jennifer S
carehome.co.uk rating: 3.83 out of 5

"My friend was increasingly needy - requiring all physical care including feeding. She always looked clean and tidy, well dressed and cared for. She was usually up and positioned so she could interact if she wished. With more qualified nurses or physiotherapists care could be improved - my friend developed foot drop and contractures. Overall the staff were kind and gentle in their interactions."

Chris W
carehome.co.uk rating: 4.40 out of 5

"Fantastic place for people to call home. We didn't have chance to look round Boroughbridge Manor before my mum was taken there. We cannot believe our luck, Mum loves it there. The staff are so very kind, always a lovely warm welcome for families visiting."

Lynn J
carehome.co.uk rating: 5.00 out of 5

"Mum has Alzheimer's Disease and has been resident at Boroughbridge Manor for 2 1/2 years. Over that time, and certainly since the last CQC Assessment, there have been changes. The Management Team have been working hard to improve procedures to improve quality of care and experience for residents. Staffing is an issue everywhere in the care sector, but also the quality. All staff I have dealings with are kind, caring and work extremely hard to provide the best environment possible. All Care Homes are dealing with challenges at the moment, and there are always improvements to be made, but overall I think that Boroughbridge Manor remains the best Care Home in local area that is able to meet Mum's needs, and I cannot thank all of the staff enough."

R W
carehome.co.uk rating: 4.42 out of 5

"re Value for money - I have no other care home experience to compate the fees for self funding with."

R R
carehome.co.uk rating: 4.73 out of 5

"Emergency Respite was prescribed by mums district nurses and organised by the Council Adult social care team. A place was found at Boroughbridge Manor and mum has been there for a week now. Communication with the staff is excellent, they are all well presented, very helpful, kind and caring towards my mum, and other residents. I have noticed a massive improvement in mum already.! The rooms are kept immaculate, it's lovely and warm, mum is enjoying the lovely food menu, visitor drinks are readily available, even fresh cake. All the staff seem very happy in the hard career they have, so I'd also like to take this opportunity in thanking them all also."

Mark S
carehome.co.uk rating: 4.58 out of 5

"I booked a visit with mum in the Covid 19 safe suite. It was sunny when I arrived, warm and comfortable. The staff brought mum in to her side and we had 30 mins 'together' with a glass screen and intercom. I was pleased to see mum had received a haircut - long overdue but the visit was hard work due to mum's dementia. I feel the visit benefitted me more than mum. She was tidily dressed and clean and engaged with staff well."

D R
carehome.co.uk rating: 4.92 out of 5

"All staff at Boroughbridge Manor do a fantastic job at all times to support and care for Mum. Current visitor facilities are good in these exceptional times."

Mark A
carehome.co.uk rating: 5.00 out of 5

"My father moved into Boroughbridge Manor during Covid-19 lockdown and whilst I have not seen the inside of the building, I have enjoyed socially distanced meetings in the garden and hope for many more visits to the new visiting suite. My father loves being outdoors and it is good to know that he can wander freely in the secure gardens. The staff are kind and caring. Nothing is too much trouble for them."

A O
carehome.co.uk rating: 4.83 out of 5

"I find all my dealings with the care home very good. We used the special room this week for a safe visit. It was excellent. All the staff are very pleasant and make you feel welcome."

K L
carehome.co.uk rating: 4.00 out of 5

"Boroughbridge Manor admitted my Brother-in-Law in difficult circumstances. Their procedures and staff were sensitive and caring throughout. Ever since the staff have continued to provide a level of care which can only be described as exemplary. Regular medical assessments and check ensure that any potential problems are identified early and dealt with. The comfort, happiness and welfare of their residents is always their priority."

T S
carehome.co.uk rating: 5.00 out of 5

"My father was admitted as an emergency last weekend to Boroughbridge Manor. The staff have treated him with dignity, compassion and have helped the family to settle him into the manor. The manager and his team have done everything we have asked to help dad to settle in. I couldn’t have asked for a more loving home for him to be in. Thanks to all."

Karen S
carehome.co.uk rating: 5.00 out of 5

"My father was recently admitted to Boroughbridge Manor on the advice of his GP following a fall and a rapid deterioration in his cognitive ability. This was a new experience for the family. The care home manager and his team have been extremely kind and helpful both getting my father settled into the home at very short notice and answering any queries we had. I would highly recommend Boroughbridge Manor for care of our elderly family members."

Sandra T
carehome.co.uk rating: 4.00 out of 5

"The initial phone call, as with everything, was very welcoming. My mother had been a resident there roughly 2013-2015. Extremely lucky I have used it for every area because everything was faultless, and I was reassured every night about my husband, who was a respite client. He has offered to go back so I can rest. A brilliant stay."

L H
carehome.co.uk rating: 5.00 out of 5

"My mum is very well cared for and is enjoying her stay at Boroughbridge Manor. They completely understand her care needs and I would like to thank them for the attention to detail that they provide. It is reassuring to know she is safe and cared for."

Lucy K
carehome.co.uk rating: 4.42 out of 5

"I really do find that the staff are very caring and considerate. My friend seems to be very well looked after. However, I do believe that persuading her to have a 'bubbly' bath may help her relax, as at times she seems quite agitated."

Celia H
carehome.co.uk rating: 3.33 out of 5

"The best thing about The Manor is the staff. They are so friendly and helpful, and although my friend is not always kind and appreciative, she is dealt with in the best way possible. The Manor is clean, modern and welcoming. What would make you believe me is the fact that I say to my kids I would like to end up here!"

L K
carehome.co.uk rating: 4.78 out of 5

"Very good indeed."

A V
carehome.co.uk rating: 4.17 out of 5

"Excellent as usual. The care I can see my brother receives is exceptional. The staff are not only great with my brother but also to us as a family as well. The facility we use (the bubble room) is great as we can have any private conversation if needs be. 10 out of 10 again."

D T
carehome.co.uk rating: 5.00 out of 5

"The staff are always lovely and happy on my visits. Everything is spotless and my Uncle is well looked after. I really like visiting him there. His room is great and he is happy all down to the excellent staff."

Karen M
carehome.co.uk rating: 4.17 out of 5

"Easy to book a visit and all covid procedures are followed correctly. Warm clean environment and staff are always to hand nothings to much trouble. My father is well looked after and responds well with the staff I’m always made welcome and coffee and cake are always offered. Dad is always clean and tidy and seems happy in his self thank you to you all."

B S
carehome.co.uk rating: 4.92 out of 5

"Every time I have been to visit my mother-in-law, I have been greeted by professional, friendly staff. Manor Care Home is very modern, clean and bright; the pictures on the wall are very interesting. The staff looking after the residents obviously enjoy their job and encourage motivation. Even the maintenance staff enjoy being part of the team."

Trevor G
carehome.co.uk rating: 5.00 out of 5

"I have only been in the home 1/2, during that time, all have been helpful and respectful. The staff are cheerful and are helping me to adjust from caring for myself at home with minimal care to having to cope with being unable to walk. Thank you."

B H
carehome.co.uk rating: 4.08 out of 5

"My mum is very happy and well looked after."

C R
carehome.co.uk rating: 4.25 out of 5

"Over the last 5 years we have seen the hard work and dedication of the team at Boroughbridge and particularly the manager. It's wonderful to say that every effort has been made to make my aunt more comfortable. Clearly, the COVID restrictions made life more challenging, but again the staff were outstanding. Thank you."

Robin H
carehome.co.uk rating: 5.00 out of 5

"I was most impressed by the attitude of the carers and administration staff towards the patients in their care. Problems were dealt with in a gentle but effective manner and they were quick to come to assist when needed. I was pleased to hear that recreational activities such as armchair exercises were included in the itinerary. The food looked excellent and the clientele was obviously enjoying it. Congrats to the chef!"

M J
carehome.co.uk rating: 5.00 out of 5

"Very happy with most situations - excellent."

B B
carehome.co.uk rating: 4.33 out of 5

"A safe environment. My sister's physical health appears better than it has been for over 10 years. Her condition is such that she has been difficult to interact with but the pragmatic management of her care minimises the impact of her mood swings whilst supporting her needs. We are reassured every time we visit as to the residence, care package and especially staff group was the right choice for my sister."

C S
carehome.co.uk rating: 4.17 out of 5

"Mum has been resident for 2 years now, and I am so pleased that I moved her to The Manor. During the last 12 months there have been issues with staff/management changes but throughout all the upheaval the staff continued to be caring, kind, and helpful. They treat Mum with dignity, and engage with her regularly in passing. I should like more interaction from the carers with her, but they do not appear to have enough time to sit and chat. The food is very good, and the numerous activities keep Mum occupied. It appears that there may have been a head office directive recently, which has reduced the number of social media entries each day, relating to daily activities. Social media is an exceptional way to keep on top of what Mum does on a daily basis. The photos not only give me peace of mind, but also help to remind Mum of activities that she has undertaken. I would highly recommend Boroughbridge Manor, the new management team have made noticeable improvements and the staff are amazing."

Karen H
carehome.co.uk rating: 4.67 out of 5

"My father is well looked after. Good facilities. Staff are always helpful. The only thing that could improve is the gardens. This lets the home down. Also, better internet."

Alison B
carehome.co.uk rating: 3.50 out of 5

"The care staff are gentle, kind and caring. They display endless patience. The only thing lacking is that they do not seem to have enough time to just sit and talk to any resident who is sitting along and in need of contact with someone."

J S
carehome.co.uk rating: 4.00 out of 5

"I found this home to have a warm, welcoming atmosphere. The staff: smart, efficient, courteous and seemed happy in their work. High standards of care, hygiene and comfort apparent. The gorgeous 'scottie' dog, an essential member of the team, making it feel so homely. My brother was treated with dignity, humour and always kindness. Staff always went- the extra mile, to make life comfortable or happier. For example, taking the trouble of bringing the phone to my brother to chat with him; keeping a Christmas cake aside until family came after it arrived in the post. Switching football matches on television at the time for an important game. This despite being overworked and under paid for caring for such vulnerable people as my lovely but challenging brother. Thank you all so very much. I would rate this home to be the best on offer in the locality!!"

Kathleen S
carehome.co.uk rating: 5.00 out of 5

"The Manor had a warm, happy feeling as soon as we walked Dad in through the door. Dad said he thought the place felt "very jolly". My sister and I have both experienced support for us as we hope to see Dad settle in well. Dad has his own appointed carer who closely helps him each day and monitors his progress, as he familiarises to a new 'home' and routines. It is difficult for Dad to accept change at this stage of his life and settling him in can be challenging at times, but all the staff, from manager to activity, catering and maintenance staff, are to be highly commended in welcoming him and helping him to adjust to new surroundings, routines and have encouraged him to join in with the varied activities. It has been impressive to see the numerous and wide variety of activities provided daily and Dad has enjoyed his first group outing on the minibus. We are reassured to see his happy smiling face."

Deborah C
carehome.co.uk rating: 4.75 out of 5

"I was very taken with the gentle way my very fragile mum was cared for during my visit yesterday. She resides on the middle floor. She was beautifully dressed and well-presented. She isn't well and after lunch, she was put ti bed, tucked up and looked so comfortable. Her own bed linen had been used on the bed for the first time which again, touched me. The staff are gentle. Thank you everyone. Your tender care is a great comfort to me."

Sally D
carehome.co.uk rating: 4.40 out of 5

"Everything is done to accommodate residents' interests as well as their care and well-being. Staff all show patience and care and the surroundings combine homeliness with a high standard of furnishings. Management's presence and availability are apparent and they and staff seem to be very observant regarding residents and visitors. In my own case, management quickly observed I was very stressed about my husband's financial situation and gave me opportunities to "off-load" saying relatives were of concern to them as well as residents!"

R R
carehome.co.uk rating: 4.92 out of 5

"My Aunt was very reluctant to move into 'a home'. However, from the moment she arrived, staff went out of their way to say hello, introduce themselves and help settle her in. She is encouraged to participate in all the lovely events, but also given the chance to sit out should she wish. The regular social media postings show her confidence has built and the beaming photographs comfort us in knowing she is happy and the right choice was made for her own health and safety. All staff are approachable and she enjoys the food and other residents company. The home and rooms are spotless. I would wholeheartedly recommend Barchester Boroughbridge Manor Care home, you could not be in safer hands!"

Julie S
carehome.co.uk rating: 4.58 out of 5

"Staff are always pleasant and friendly and always helpful and kind. This is so important when you have to place a loved one in full-time care. Beautiful gardens, activities and events to join in with and contactable anytime. All over the lovely place."

Gail P
carehome.co.uk rating: 4.92 out of 5

"Very friendly staff. Nothing too much trouble. The sense of humour with my brother is great. He loves banter!"

F W
carehome.co.uk rating: 5.00 out of 5

"My friend suffers from dementia and was frightened and anxious upon her admission. The staff were amazing and brilliant through this transition. We are two weeks post admission and she has completely settled, this is down to the staff who clearly know how to work with residents and issues created through this awful disease. My friend is going from strength to strength and as a result, I can highly recommend this dementia unit with no qualms at all."

Debora R
carehome.co.uk rating: 4.75 out of 5

"Haven't been here long - so far, reasonably happy."

D L
carehome.co.uk rating: 3.50 out of 5

"This care home is run in a caring and inclusive manner. The manager's door is always open and welcoming. I would assure anyone that this home isn't only run to a high standard, where the residents are always put first, but communication with relatives is excellent. My mum arrived here unable to walk more than a few sites. Through the encouragement and patience of the staff, she was walking the length of corridors within weeks. Prior to coming to Boroughbridge Manor, she wasn't eating well and had lost weight. Now she is enjoying her food and putting on weight. I cannot praise Boroughbridge Manor highly enough in the short review."

Janet B
carehome.co.uk rating: 4.83 out of 5

"When you can no longer look after your loved one and a family needs help to do that, you think nowhere will be good enough! How wrong we were. All the staff at Boroughbridge Manor Care Home go above and beyond to care for and support that reason. They give so much more than we could do ourselves or even with a package of care in their own home. Certainly, the best choice we made. But most importantly mum is happy and safe! Thank you"

J A
carehome.co.uk rating: 5.00 out of 5

"Since my dad came here I am able to visit and leave him, the knowledge of knowing he is happy and extremely well looked after. The staff go above and beyond for everyone. My dad is very content living there and through this, I do not have the constant worry which I did from him being in a previous setting. The care home is immaculate every time I visit, all the staff are a great team and make the care home the best!"

Karen K
carehome.co.uk rating: 5.00 out of 5

"After a rapid decline in health and a very traumatic period of time living at home, my mum moved into Boroughbridge Manor care home late last year, from the first day of contact with the wonderful team at the care home I felt so reassured the care and support mum needed would be delivered, and every interaction since has 100% endorsed that early opinion, the wonderful care shown by every member of the team from support staff to nurses to the office team and the manager, the communication in particular on the social media group is great and shows the care and support, the fun and stimulation through activity and interaction is making such a difference to the quality of life all the residents have, it's also so reassuring to see the pictures and the team deserve enormous credit. I can only highly recommend Boroughbridge Manor care home as a place to be when your loved ones need it most, thank you for everything you continue to do, it is always very much appreciated."

David B
carehome.co.uk rating: 4.50 out of 5

"In the time Mum was resident at Boroughbridge Manor Care Home her care was exemplary. All staff were fabulous - nothing was too much trouble and any niggles were dealt with quickly and professionally. The management team went out of their way to facilitate exceptional care for Mum, especially after a stormy time of admissions to the hospital. Sadly, Mum passed away very recently but she/we wanted her to stay at the home, and the care the team gave to her and us as a family was loving and supportive, we cannot thank them enough for their kindness at this very difficult time."

Debbie T
carehome.co.uk rating: 5.00 out of 5