Reviews for Boroughbridge Manor Care Home

It’s always a pleasure coming to see my mother all the staff are very friendly and Helpful and I am always made very welcome

My 99yr old Father stayed at this care home for respite care so I could go on holiday.
He was quite nervous at first but within minutes he felt at ease as all the team were so welcoming and friendly
He told me how much he enjoyed his stay and commented that it was more like a 5 star hotel with the addition of an attentive care team.
He is now encouraging me to book another holiday quite soon.

"Its a pleasure coming to visit my mother all the staff are very friendly and helpful."

"We received excellent service all round and so friendly - no hesitation in going back again. We were well received, well looked after and my sister enjoyed her stay with you. Next time she hopes to get into the garden if the weather is warm enough."

"Up to now the staff have been very welcoming and helpful."

"I visited my father just before lunchtime. I apologised for the bad timing. The staff made me feel welcome and suggested perhaps I could eat with my father even at such short notice. The wonderful staff sat myself and Dad down together and set a table in the conservatory lounge area. It was incredibly generous to allow us to experience this precious quality time together. Moments like this mean a lot. The food was delicious too. Many thanks."

"My friend was increasingly needy - requiring all physical care including feeding. She always looked clean and tidy, well dressed and cared for. She was usually up and positioned so she could interact if she wished. With more qualified nurses or physiotherapists care could be improved - my friend developed foot drop and contractures. Overall the staff were kind and gentle in their interactions."

"Fantastic place for people to call home. We didn't have chance to look round Boroughbridge Manor before my mum was taken there. We cannot believe our luck, Mum loves it there. The staff are so very kind, always a lovely warm welcome for families visiting."

"Mum has Alzheimer's Disease and has been resident at Boroughbridge Manor for 2 1/2 years. Over that time, and certainly since the last CQC Assessment, there have been changes. The Management Team have been working hard to improve procedures to improve quality of care and experience for residents. Staffing is an issue everywhere in the care sector, but also the quality. All staff I have dealings with are kind, caring and work extremely hard to provide the best environment possible. All Care Homes are dealing with challenges at the moment, and there are always improvements to be made, but overall I think that Boroughbridge Manor remains the best Care Home in local area that is able to meet Mum's needs, and I cannot thank all of the staff enough."

"re Value for money - I have no other care home experience to compate the fees for self funding with."

"Emergency Respite was prescribed by mums district nurses and organised by the Council Adult social care team. A place was found at Boroughbridge Manor and mum has been there for a week now. Communication with the staff is excellent, they are all well presented, very helpful, kind and caring towards my mum, and other residents. I have noticed a massive improvement in mum already.! The rooms are kept immaculate, it's lovely and warm, mum is enjoying the lovely food menu, visitor drinks are readily available, even fresh cake. All the staff seem very happy in the hard career they have, so I'd also like to take this opportunity in thanking them all also."

"My father is well looked after. Good facilities. Staff are always helpful. The only thing that could improve is the gardens. This lets the home down. Also, better internet."

"The care staff are gentle, kind and caring. They display endless patience. The only thing lacking is that they do not seem to have enough time to just sit and talk to any resident who is sitting along and in need of contact with someone."

"I found this home to have a warm, welcoming atmosphere. The staff: smart, efficient, courteous and seemed happy in their work. High standards of care, hygiene and comfort apparent. The gorgeous 'scottie' dog, an essential member of the team, making it feel so homely. My brother was treated with dignity, humour and always kindness. Staff always went- the extra mile, to make life comfortable or happier. For example, taking the trouble of bringing the phone to my brother to chat with him; keeping a Christmas cake aside until family came after it arrived in the post. Switching football matches on television at the time for an important game. This despite being overworked and under paid for caring for such vulnerable people as my lovely but challenging brother. Thank you all so very much. I would rate this home to be the best on offer in the locality!!"

"The Manor had a warm, happy feeling as soon as we walked Dad in through the door. Dad said he thought the place felt "very jolly". My sister and I have both experienced support for us as we hope to see Dad settle in well. Dad has his own appointed carer who closely helps him each day and monitors his progress, as he familiarises to a new 'home' and routines. It is difficult for Dad to accept change at this stage of his life and settling him in can be challenging at times, but all the staff, from manager to activity, catering and maintenance staff, are to be highly commended in welcoming him and helping him to adjust to new surroundings, routines and have encouraged him to join in with the varied activities. It has been impressive to see the numerous and wide variety of activities provided daily and Dad has enjoyed his first group outing on the minibus. We are reassured to see his happy smiling face."

"I was very taken with the gentle way my very fragile mum was cared for during my visit yesterday. She resides on the middle floor. She was beautifully dressed and well-presented. She isn't well and after lunch, she was put ti bed, tucked up and looked so comfortable. Her own bed linen had been used on the bed for the first time which again, touched me. The staff are gentle. Thank you everyone. Your tender care is a great comfort to me."

We looked around a few care homes for my father-in-law who has dementia issues among a few other issues. 9 months in we have found it to be great - staff are excellent all-around from Mark, Hannah and Louisa through to the care team (hi Nii), catering and entertainment team as well as the maintenance lads (hi Ian) we could not have wished for a more friendly warm environment. I recommend looking at the home’s Facebook page as they post pictures of events and outings that they do - all in all could not recommend this care home more…