What our families say: Boroughbridge Manor Care Home

We score 9.7/10

17 Reviews

Requires improvement

26 June 2019

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"My mother has been a resident at Boroughbridge Manor for five years now, I can't begin to explain how much respect and admiration I have for the staff there, my mother is stimulated and happy. I've seen my mum turn from an anxious and unhappy person when she was still in the family home into jolly, approachable and relaxed person who has a constant smile on her face, she participates in various activities and enjoys a well balanced diet, all whilst being secure and kept in good physical health. Myself and my family could not have offered my mother the stimulation and care she has experienced had she been at home with us. Thank you, thank you, thank you Boroughbridge Manor for everything you do for my mother the resident, for my father when he visits and for myself when I need clear explanation of what is going on. That goes to every single staff member, thank you."

Bryan Wcarehome.co.uk rating: 4.92 out of 5

"My wife has been resident at Boroughbridge Manor for around 8 months now and my son and I (husband) have visited her nearly every week. We have been very impressed to see how well she has been looked after from the beginning. The staff at all levels are so helpful to her, kind and understanding. We could not wish for any better treatment of her. She is improving by having a number of people to talk to and to join in some activities which are well encouraged. We have had lunch with my wife there and lately on Xmas day which was most enjoyable. Overall Boroughbridge Manor together with staff, is a rather impressive establishment."

C Fcarehome.co.uk rating: 5 out of 5

"Mum's first three months in the care home. Very pleased with care and attention she receives at Boroughbridge Manor nursing home and involvement of all members in mum's stay."

Trevor Wcarehome.co.uk rating: 4.67 out of 5

"Very clean. Well looked after. Very friendly staff. I feel happy leaving my mother to be looked after here."

Mandy Ccarehome.co.uk rating: 4.5 out of 5

"Wasn't happy with the food at first but spoke to the manager and now I can't be happier."

K Jcarehome.co.uk rating: 4.75 out of 5

"All the staff were very caring and helpful. They managed challenging situations well and always considered the resident's needs foremost. The home was always clean and well looked after."

C Pcarehome.co.uk rating: 4.75 out of 5

"I have had a good experience with the staff at Boroughbridge Manor Care Home from my very first visit when I was looking for a suitable care home for my father. It stood head and shoulders above other homes we looked at. The staff are helpful, approachable, caring and cheery with the residents. The home is clean and homely and the food is good. I feel my father is well cared for and content. I would recommend this care home to other people."

Emma Hcarehome.co.uk rating: 4 out of 5

"I have no other choice but to take my wife to Boroughbridge Manor Care Home because of the severity of her Alzheimer's condition. She would not respond to me feeding, washing and the necessary attentions that I was trying to apply to her. She lost 1 and a half stones in weight and the care home was the only answer. Since her admission to this care home she has gained 4 and a half pounds in 6 days. The staff are absolutely first class. She is cared for by extremely competent and caring staff. She now has showers daily and is given clean clothes every single day. This is an extremely well run care home."

A Mcarehome.co.uk rating: 5 out of 5

"My Mother was assessed by the team who work at the care home at her home address, they acted quickly on the results of the review. My Mother was allocated a room very quickly and was taken in. The care home is clean and very well run, the staff are always very helpful, and the improvement in the well-being and outlook on life has improved with my Mother. My Mother is very settled in the home, the only issue we have is with the local authority and the funding of the care that my Mother needs. My Mother has Alzheimer's and Vascular Dementia so the Boroughbridge Manor is the correct care home for my Mother's needs."

Kevin Hcarehome.co.uk rating: 5 out of 5

"This has to be one of the best care homes I have ever seen. My wife is very happy there as the staff really look after her."

Denis Tcarehome.co.uk rating: 5 out of 5

"I find the care of my father is very good. I had to find care for dad on his discharge from hospital and found it very difficult to choose a local care home. The nurses and manager made this much easier to make this decision with their care and understanding I have been very happy with his care and the improvement in his condition since he has been in Boroughbridge Manor. They are all very happy to talk to me and help me with any concerns I may have."

B Pcarehome.co.uk rating: 3.92 out of 5

"As soon as we arrived with mum for her respite care, we were greeted very warmly. This continued all through her stay. We were always offered a drink. The staff always smiled and addressed mum by her Christian name. Every effort was made to make mum's stay pleasant. She was encouraged to join the other residents for lunch etc but if it was not her wish then meals were served in her room. We could not fault the staff as they helped us with care issues for mum and their knowledge of care matters was very encouraging."

P Lcarehome.co.uk rating: 4.73 out of 5

"My oldest and dearest friend has dementia. I've found this care home to be wonderful for her. Relaxed, clean, caring and secure. May I add I have no experience of care homes. But I hope they are all like this one."

Carol Vcarehome.co.uk rating: 5 out of 5

"I am very pleased with the standards in the home and the care my mother gets in the home."

Margaret Wcarehome.co.uk rating: 4.92 out of 5

"Caring, friendly staff. Patience for mums behaviour good care. Clean and not smelly. Clothing tends to get mixed up with other residents but is soon sorted when staff are asked."

Peter Ccarehome.co.uk rating: 3.92 out of 5

"My sister in law is a patient and the care she gets from staff is perfect. Reception ladies are magnificent and the manager is always there to greet people. I cannot add much more to this as there is not enough space. The food is fantastic."

James Tcarehome.co.uk rating: 5 out of 5

"My parents were both at another home before moving to Boroughbridge Manor to obtain the more specialised care that they had begun to need. The move was organised by the two homes, went very smoothly and they have settled well. I find visiting difficult as it breaks their routine and my father especially is reluctant to engage. The staff are all extremely helpful in trying ways to improve these visits. They are also very kind to me."

Rosie Pcarehome.co.uk rating: 4.17 out of 5

"My mum has Frontal Lobe Dementia and when looking for a Care Home it was awful. As soon as I walked into Boroughbridge Manor though, straight away I knew this was the home for her. The manager came out to mum's home to assess her and was so nice and caring and professional during this hard time. It took mum a good few months to adjust to Boroughbridge Manor but the staff were absolutely brilliant! Now, mum has a great relationship with many of the carers there and it's so nice to see. Whenever there has been an issue with mum the home have always called me promptly and been very professional and caring. Mum has been there for over a year now and she went in at aged 57 and I couldn't be happier with her care. Thank you much to everyone who works there, including the cleaners and chefs and of course the carers. I could say so much more but there's not enough room. Thank you!"

Emma Fcarehome.co.uk rating: 4.33 out of 5

"Warm, clean, lots of carers always ready to respond to service users' needs. Enjoyable, varied meals. Always tea and coffee on hand. Quiet, pleasant gardens to walk in. Lots of regular activities, service users are encouraged to join in. Always a smile and welcome from all the staff."

M Jcarehome.co.uk rating: 5 out of 5

"I found Boroughbridge Manor whilst looking at care homes for my friend with double dementia. The home is superb, clean, modern, bright and airy with en-suite shower rooms. The staff have all been amazing especially during the initial settling in period. The transition went really well due to the care, compassion understand and friendliness of the staff. The events and activities laid on everyday help my friend to become a part of the home. No problem is too small to be dealt with immediately. I have nothing but praise for giving my friend the best quality of life she can attain."

Sue Jcarehome.co.uk rating: 5 out of 5

"We have been very pleased with the care Mum has received. There have been a couple of occasions when it has seemed that Mum needed her face washing/teeth cleaning etc, but we realise she is not always compliant. It would be nice if staff occasionally checked what was on the TV in the television lounge asked residents if they were really happy with snooker or darts."

S Hcarehome.co.uk rating: 4.5 out of 5

"Most impressive nurses, first class. It is exceptionally well run."

Barrie Lcarehome.co.uk rating: 5 out of 5

"My mother was referred to the home by the hospital. I was not happy that she had been placed in a dementia ward, but that was the only bed available. Glad to say she improved a lot due to the staff's work. Now she has been moved I think in time she will improve even more."

Bruce Bcarehome.co.uk rating: 4.5 out of 5

"My experience is that my mother is cared for as well as I could expect. I am happy she's in safe hands."

D Bcarehome.co.uk rating: 4.25 out of 5

"The home is very clean, bright and cheerful, always a lovely welcome whenever I visit. Staff are very attentive, residents are looked after very well, nothing is a trouble to them, when visiting relatives they are always asked if they would like a drink or refreshment. Office staff are also very welcoming, nothing is too much trouble if you have a problem. The manager and assistant manager are very helpful too. All in all, a lovely, happy home with very caring staff and management."

Marie Wcarehome.co.uk rating: 3.92 out of 5

"My mother needed to go into care as her medication stopped working and it was not possible to manage her at home. I was very worried as you hear so many stories of poor care in homes. I can honestly say my mum is receiving superb care. All the staff are so caring, the home is clean and the food is good quality and a good varied diet. My mum is struggling to be in care but the staff are wonderful. I know my mum is being well cared for 5*."

Esther Scarehome.co.uk rating: 4.67 out of 5

"The home and staff are always very welcoming and Mum is very happy which is very reassuring. I have peace of mind that mum is safe and cared for and most important she feels at home."

Carolyn Bcarehome.co.uk rating: 4.5 out of 5

"The house is a welcoming, caring place which cares with dignity. The rooms are clean and well-furnished. There is a good communal space and a lovely garden."

Catherine Acarehome.co.uk rating: 4.09 out of 5

"My husband died on 2nd December 2016 in a hospice after leaving hospital. I was in another hospital at this time after having a fall at home. After the service on 14th December, I came here, Boroughbridge being where I have lived for forty years. I was grateful that I knew I had asked about the Manor. Everyone has been so kind and understanding."

Elizabeth Scarehome.co.uk rating: 4.27 out of 5

"My grandma is well looked after and is very happy at Boroughbridge Manor, as she has been for a few years now. The staff are very friendly and caring. They keep us up to date about my grandma's health and well-being."

Claire Bcarehome.co.uk rating: 4.67 out of 5

"On the visit, good reception. Knew who and which room friend was in. Staff greeting on unit asking who I was visiting. Lounge area nice and tidy. Went down to the quiet lounge for private visiting time. Staff preparing for lunch. Dining area nice, table cloths. Setting welcoming. Friend happy with her room and company."

J Ncarehome.co.uk rating: 4.58 out of 5

"The care is excellent, all the staff are kind, caring and polite, nothing is too much trouble. The facilities are good/clean and welcoming. Residents can feel very safe and secure. The decor is bright and welcoming."

N Hcarehome.co.uk rating: 4.67 out of 5

"We visit my grandma every Wednesday. She continues to be very happy and very well looked after bt all the team at Boroughbridge Manor. The staff are very friendly and helpful nothing is ever too much trouble. The rooms and all communal areas are always well kept and very clean. The staff take Grandma out on outings which she enjoys (we see that from the photographs)."

Gemma Bcarehome.co.uk rating: 5 out of 5

"The care being shown to our mother over the last two years has been excellent. We, as a family, have greatly appreciated all that has been done for her over the last month as her needs have escalated."

C Jcarehome.co.uk rating: 4.42 out of 5

"It's a nice home. The staff are kind. I like living here."

Charlotte Gcarehome.co.uk rating: 3.67 out of 5

"Amazing staff. Very pleased with everything."

Patricia Wcarehome.co.uk rating: 5 out of 5

"When my brother reached the age of 65 he had to leave the home for disabled young people in which he had lived for 40 years. We had a long and depressing search to find a new home for him. Finding Boroughbridge Manor was a great relief. It was the first home we had looked at that had wide corridors and doors, suitable for my brothers electric wheel chair together with a well maintained and accessible garden. The manager at the time could not have been more helpful in settling my brother into his new home. A profile bed with ripple mattress was arranged and his sky television service set up. Boroughbridge Manor has now been my brother's home for two years. During this time the home has been extensively redecorated and the communal areas refurbished giving a bright and open feeling to the home. A new manager has recently been appointed and she could not have been more helpful in dealing with day to day issues relating to my brother's care. We remain very happy with the services provided by the home."

Briancarehome.co.uk rating: 4.58 out of 5

"Since both parents have been residents we have been impressed by the care given, the amount of activities available and the level of individual preferences being taken into account. New initiatives are always being introduced."

Carol Pcarehome.co.uk rating: 4.83 out of 5

"My husband has front lobe dementia (Picks disease) and has been very difficult to care for at home. With great reluctance, I put him into The Manor Boroughbridge. So far he has been good and although he wants to go home he seems happy. Staff are very caring and friendly."

Frances Mcarehome.co.uk rating: 3.83 out of 5

"I am pleased with the care and support offered to my mum, the staff at Boroughbridge Manor treat my mother with dignity and sensitivity, the food is excellent and nutritious and her room is clean, fresh and tidy. Boroughbridge Manor has gone beyond my expectations and is providing a lifestyle of quality to my mum, a quality that myself and my family could not have offered if mum was at home."

Bryan Wcarehome.co.uk rating: 4.67 out of 5

"The care and attention is very good and the rooms are good. It is a very well run home. I have only been here a short while, but the food is not as good as at first, shepherds pie and cottage pie seem to be too often and the teas are very hit and miss. Lacks variety and meat portions very sparse. My first stay in a home so very difficult to compare."

A Lcarehome.co.uk rating: 4.25 out of 5

"My mother originally went to the Manor for three weeks of respite care and has now been there for seven weeks. I am very impressed by the staff who are very friendly and patient, with not only my mother but the rest of the residents. I am lucky as I live within walking distance so I visit most days and at different times, so I have met most of the staff. There are lots of activities for mum to enjoy and she has settled in well and is receiving wonderful care, she seems very happy and content."

Diane Mcarehome.co.uk rating: 4.42 out of 5

"My wife lives at Boroughbridge Manor and my opinion is the whole place is clean, tidy and my wife is very well looked after. The home has a very friendly homely atmosphere. Many thanks to all staff for their help and the compassion they show towards my wife and everyone else who lives at the home. I would definitely recommend the home to other people."

Derrick Hcarehome.co.uk rating: 4.75 out of 5

"I am delighted with the level of care at Boroughbridge Manor. The staff are kind and the management is first class. My brother and I are so pleased that our mother, who has complex care needs, is safe, cosy and cared for in this home. We are always welcome on the premises and very much feel as if it is one big family."

Mary-Jane Hcarehome.co.uk rating: 5 out of 5

"My mum has been here for 7 months and is happy and settled here. The staff look after her extremely well and are always happy and welcoming. The activities and events are plentiful and enjoyed by all residents. I'm glad this was the care home we chose for mum and would highly recommend it to anyone."

Judi Wcarehome.co.uk rating: 5 out of 5

"Had a couple of queries concerning charges for extras - all points were dealt with promptly and very professionally. The dealing I have had since mum was admitted has been above excellent."

D Dcarehome.co.uk rating: 5 out of 5

"Generally good in all aspects. Could be better in entertainment for some of the residents. Can be boring with no action. Staff are helpful and pleasant. The security of rooms has been and is an unsolved problem, so things go missing, but are generally recovered by staff. More help could be given to getting people out into the garden area when we get suitable weather."

L Pcarehome.co.uk rating: 3.82 out of 5

"Couldn't be happier with the care dad receives at the home. It's changed both dads and my life. Amazing. Thank you."

Fiona Tcarehome.co.uk rating: 5 out of 5

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