Reviews for Bluebell Park Care Home

Cannot thank all at Bluebell Park Care Home enough. My mum moved there at the end of February this year and the care, kindness and respect that was given to her by all there was outstanding. Sadly she passed away after six weeks there, the nurses and carers showed such kindness and compassion to mum and us, her family, at a very difficult time.

Staff are professional and care with such kindness. Mum has been here 3 months and really feels at home as do the rest of the family when visiting. Meals are varied and nutritious. All staff are attentive and vigilant to the resident’s needs. Lots of stimulation via activities and visiting performers. I couldn’t be more happy and with total peace of mind, with the way mum is loved and cared for here. Dad stayed here some 6 years ago and I was amazed to see the same staff which I thought spoke volumes of the way it is run. Thank-you Bluebell Park so much.

"Cannot thank all at Bluebell Park care home enough. My mum moved there at the end of February this year and the care, kindness and respect that was given to her by all was outstanding. Sadly she passed away after six weeks there, the nurses and carers showed such kindness and compassion to mum and us, her family, at a very difficult time."

Louisa F
carehome.co.uk rating: 5.00 out of 5

"Just wanted to say a huge thankyou to the staff and carers at BlueBell Park. It was a very difficult and emotional decision to arrange for Dad to have a 3 week stay at the home, but the staff particularly 2 members of staff couldn't have made us feel more relaxed and comfortable knowing that Dad was in safe hands. The home is beautifully furnished and it's obvious that the team go to great lengths to ensure residents feel at home."

Samantha D
carehome.co.uk rating: 3.75 out of 5

"The excellent and truly caring team are the outstanding feature of Bluebell Park care home. It is obvious that mum is genuinely cared about and well looked after. The daily, positive and cheerful interaction with various members of the team makes ALL the difference. Everyone, from the carers, to the nurses, the activities team to the catering team and the handymen are all fantastic. The management team too, make every effort to ensure that the whole experience is as smooth and helpful as possible. The facilities are of an excellent standard, with numerous different areas to pass time from the coffee/meeting area in reception, to the beautifully decorated lounges and smaller, more private breakout spaces. The garden is lovely too. Interesting and pleasant decor makes the whole place very welcoming. Mum was able to bring various items from home including her favorite chair and various pictures, which make her room very much like a home from home."

Andy B
carehome.co.uk rating: 5.00 out of 5

"Barchester Bluebell Park feels very homely. The thing I like best is that there are no visiting hours, so I can nip in any time, as I would if my nan was at home. The carers are very kind and considerate, they go above and beyond to help and to make sure needs are met. They are genuinely kind and fond of the people they look after. We have been on both the dementia and residential floors, and both have been excellent. The garden is absolutely stunning and a lovely experience for us to take Nan into, especially when visiting with children. There is a large variety of activities across the floors too, which gives us another dimension to our visits, which helps. Overall, everyone has just made us feel so welcomed and so well looked after."

Rehana J
carehome.co.uk rating: 5.00 out of 5

"A wonderful care home with excellent facilities, staff and care. I could fault it. My mother enjoyed her time living at Bluebell Park and the end-of-life care that she received was superb."

Carol H
carehome.co.uk rating: 5.00 out of 5

"The family were very happy and relieved at the care and attention that my mother received whilst residing at the home. The staff go out of their way to help not only my mum but all the residents living at the home, this made the decision about mum having to go into care so much easier and I could rest knowing she had full support and lots of friends in the last couple of years of her life. The family knew mum was very happy whilst with you."

Paul H
carehome.co.uk rating: 5.00 out of 5

"Mum has been a resident for almost five years, on Memory Lane. This year the staff helped me organize a garden party for her 100th birthday which was a great success. I live in Canada and visit mum for extended periods twice a year. Mum is always well cared for, treated with respect, affection and consideration for her dignity. The home is always clean, is well run, with beautiful gardens. I feel fortunate to have found such a lovely place for my mum."

J S
carehome.co.uk rating: 4.92 out of 5

"An excellent care home. Always clean and tidy when we visit. My dad is very well looked after and the staff are very friendly. Nothing is too much trouble for any of the staff. Always kept up to date with details."

Linda M
carehome.co.uk rating: 4.42 out of 5

"Mum has been at Bluebell Park for four years and during that time has received excellent care both physically and emotionally. Mum's specific needs are understood and the compassion and kindness shown by staff is a great comfort to us. We are very grateful to all the staff who care for Mum on our behalf. Thank you."

Helen D
carehome.co.uk rating: 4.92 out of 5

"When my mother entered Bluebell Park she was anxious, unhappy and in pain. It is a testament to her treatment that she is now happy and is no longer anxious or in pain. I know that she is safe and well cared for. Her room is light and airy and she is very pleased with her own en-suite facilities. The home is clean, fresh, well maintained and comfortable. All the staff are cheerful, kind and attentive Nothing is too much trouble. I would heartily recommend Bluebell Park to anyone looking for care in their declining years."

Ian C
carehome.co.uk rating: 5.00 out of 5

"Found the staff to be courteous and respectful at all times and particularly friendly with my mum, who has been there for 16-months. The care is excellent and the facilities very good. But it’s the staff that really matter, and I have found them to be wonderful. Would definitely recommend."

Gill D
carehome.co.uk rating: 4.17 out of 5

"Our family cannot thank Bluebell Park especially the staff on Memory Lane for their care and attention to Mum during her 15 months with them. The manager and admin staff are just as caring and supportive. It was a really hard decision to put Mum into care but her dementia and terminal cancer diagnosis made it impossible for her to remain at home independently. On Memory Lane she was able to walk around safely and freely at any hour of the day!! When we took her out at any time she couldn't get back in fast enough and with barely a wave! Whenever I rang to see how she was the staff were always so pleasant and told me exactly how she was, I was never made to feel a nuisance. Similarly they rang me if ever they felt I needed to be aware of a change in her. Fortunately Mum was not properly ill for long before she passed but the staff were lovely with her especially at the end. They were so caring throughout her stay and Mum beamed whenever they came in the room which was lovely to see."

Angela G
carehome.co.uk rating: 4.58 out of 5

"My mum is on Memory Lane; she’s been in Bluebell Park for over 4 years. The care and respect shown to her by the staff has been exceptional I wouldn’t want her to be anywhere else! It’s so easy to dwell on negatives but in my opinion, this care home is very good. I know I couldn’t offer my Mum anywhere near the level of care she currently receives and I’ll be forever grateful to the staff for that. Thank you so much."

Mick P
carehome.co.uk rating: 4.67 out of 5

"I cannot praise Bluebell Park highly enough. The care my father received has been excellent. Al the staff work incredibly hard. I feel I couldn't have put my father in a better care home."

A I
carehome.co.uk rating: 5.00 out of 5

"I feel so lucky to have found Bluebell Park - not only is it a beautiful home, it is full to the brim with kind, cheerful and approachable staff. I have 'phoned every day during the pandemic and not once have I been made to feel that I am being a nuisance. My husband suffers from complex mental and physical health issues and his wellbeing and best interests are monitored constantly. At the first sign of any problems, GP visits are arranged without hesitation - 4 times in a single week on one occasion. Initially, my husband appeared to be having repeated UTIs but the senior carer was not convinced that this was the case as the symptoms were fluctuating rather than constant. Daily, close observations revealed that the problem was actually medication-driven and, when the offending drug was withdrawn, my husband's peace of mind returned. I cannot thank the staff enough for their dogged determination to help him. Please don't hesitate to give Bluebell Park a try - you certainly won't regret it!"

J T
carehome.co.uk rating: 5.00 out of 5

"The home always treated my dad with respect even through difficult times. I was always contacted via telephone to let me know how he was doing and also allowed to sit by his bedside when his life was coming to an end. On visits we were able to sit in the garden area or, eventually, use the pod. He always seemed happy and enjoyed signing and dancing with the care staff."

Susan L
carehome.co.uk rating: 4.00 out of 5

"The care was satisfactory but aunt/uncle was not encouraged to participate in activities so spent a lot of time in their room. More physio would have been good and also encouragement for personal grooming hair/shaving."

M H
carehome.co.uk rating: 3.45 out of 5

"Mum has been at Barchester Bluebell Park for eighteen months now and she is very comfortable, relaxed and contented. The staff are genuinely caring and they show kindness and respect towards all residents. Mum is always clean, warm and well-fed and she clearly feels very safe and secure in such a homely environment. We feel truly lucky to have secured a place for Mum in such a professionally run care home."

Susan G
carehome.co.uk rating: 4.67 out of 5

"Barchester Bluebell Park is a beautiful, purpose-built care home. My mum received good care during her six-month stay. All of the carers and nurses work extremely hard and give really good care. They treated my mum with kindness, respect and dignity. They also treated us, her family members, with kindness too. We were able to have Christmas lunch with Mum and all the staff, including the chef, made it really special and went above and beyond to ensure we really enjoyed a family Christmas dinner together and we are extremely grateful for this. When problems arose, it was easy to communicate with the appropriate staff and most issues quickly dealt with."

Sarah C
carehome.co.uk rating: 4.50 out of 5

"I have been very impressed with the commitment of all members of staff. They treat people with dignity and greet residents by their names, often showing real interest in them. I have observed, many times, the quiet dedication with which staff go about their duties and their readiness to help is very commendable."

Glyn W
carehome.co.uk rating: 4.58 out of 5

"The staff at Barchester Bluebell Park are incredible. They always look out for my mother. They understand her needs and idiosyncrasies. I know they will keep me fully informed and listen to my concerns."

Karen P
carehome.co.uk rating: 4.83 out of 5

"Very happy with the care my mum is receiving at Barchester Bluebell Park. The staff are all very friendly and nothing is too much trouble for them. All areas are kept tidy and clean, rooms are cleaned daily. Mum loves the food, there's always a menu on view with plenty of choices. Particularly pleased with the entertainment staff, they are lovely and have persuaded Mum to join in with all the activities. Mum is very happy here and that's down to all of the staff."

Karen K
carehome.co.uk rating: 4.92 out of 5

"I cannot praise the home enough - the staff are understanding of Mum and her needs, never fails to amaze me. The staff are always happy, always helpful and kind and look after Mum beyond our greatest hopes."

Jen T
carehome.co.uk rating: 5.00 out of 5

"Very happy. All wonderful staff with my mam. As are all that visit her."

Coral B
carehome.co.uk rating: 5.00 out of 5

"Barchester Bluebell Park feels very homely. The thing I like best is that there are no visiting hours, so I can nip in any time, as I would if she was at home. The carers are very kind and considerate. They go above and beyond to help and to make sure needs are met. However, nursing staff sometimes struggle to establish the severity, when patients are poorly. Activities are excellent."

R J
carehome.co.uk rating: 4.75 out of 5

"Mum has been here now some six weeks. The staff are professional, conscientious and friendly, so much so, the team feel like family to us. Mum is cared for 24 hours and is also socially and mentally stimulated which, for the family, is heartwarming and reassuring - life-enhancing in her latter years - how amazing for Mum and her loved ones. Thank you so much to the whole Barchester Bluebell Park team. I feel that Mum couldn't be in safer hands."

Tracy J
carehome.co.uk rating: 5.00 out of 5

"My mum moved into Bluebell Park Care Home in December. I was very impressed by how quickly she settled in thanks, in the main, to the lovely staff they have. It is a beautiful building and very well run by the manager and staff. If you have any concerns they are always there to listen and address."

Claire H
carehome.co.uk rating: 5.00 out of 5

"My mother has been a resident on Memory Lane since September 2012. I have nothing but praise for the home and in particular the Memory Lane Unit. Although staff are sometimes pushed to their limits, I have found there is a genuine level of care. I can only speak from what I have experienced and Bluebell Park's facility is excellent."

W R
carehome.co.uk rating: 4.67 out of 5

"During my visit to volunteer at Bluebell I was very impressed by the standard of cleanliness, care and interaction between staff and residents. The atmosphere was bright and relaxed and became a social event with management instigating a sing-a-lone. So many smiling faces of both staff and residents."

Emily M
carehome.co.uk rating: 5.00 out of 5

"Although my friend was only in the home for two weeks before he died he was looked after very well indeed. The staff are very efficient but also very kind. He was made very comfortable. The staff were upset at his passing."

Clive B
carehome.co.uk rating: 4.50 out of 5

"This is a friendly and welcoming home. All the staff greet you with a smile, and the care they all give to our mother is first class."

Mary A-W
carehome.co.uk rating: 4.67 out of 5

"I found the Bluebell Park Care Home very warm and caring. The staff are very kind and considerate. I have enjoyed some very good entertainment during my afternoon visits. The valentines day was excellent especially the accordion player also the red rose we all received not to mention the strawberries. Home from home what more can I say."

Theresa S
carehome.co.uk rating: 5.00 out of 5

"Bluebell Park is a modern, clean and welcoming care home. The staff are always helpful and always appear to take great care and attention of all residents needs. Rooms are always clean and tidy. Residents have plenty of activities to keep them busy if required. Visitors are welcome anytime and the staff are always chatty and helpful. Food looks good quality and is plentiful. I would not hesitate in recommending Bluebell Park."

Neil P
carehome.co.uk rating: 4.83 out of 5

"The welcome given by several members of staff was obvious I would be able to settle, especially the staff who greeted me with beaming smiles. My two weeks at Bluebell Park for respite care was money well spent and was encouraged to join in with all the activities. The staff were excellent and to be told they would miss me brought tears to my eyes."

Janet G
carehome.co.uk rating: 3.83 out of 5

"I came here temporary for one week as a winter bed from the hospital. Bluebell Park was better than most hotels I have stayed at."

Alan B
carehome.co.uk rating: 5.00 out of 5

"Staff very welcoming and pleasant helpful and kind with residents. Activities arranged and residents encouraged to take part. Felt dining room could have been cleared after meals of debris. Mum only there 9 weeks so hard to give full review in short visit."

J C
carehome.co.uk rating: 3.92 out of 5

"The care workers were particularly good and caring. My only comment about the rooms would be that the bathrooms are small and not usable by wheelchair, although there are good sized common bathrooms available. The cutlery was not always clean because the dishwashers couldn't cope with the amount."

Ron B
carehome.co.uk rating: 4.33 out of 5

"After the recent passing of my father, I feel I have to write to thank the team at Bluebell Park for their compassion and kindness shown to my father, me and our family. Although we are so sad at our loss we shall never forget the care they gave."

P E
carehome.co.uk rating: 4.83 out of 5

"Very good. Excellent, came for a weeks respite."

Celia P
carehome.co.uk rating: 4.75 out of 5

"Over the last 12 months, both Mum and Dad have been part of Bluebell Park family. Indeed both have passed away here. The overall level of care and compassion they both received, for very different conditions was wonderful. Additionally, the family were warmly welcomed at all times and advised by the staff of latest updates in condition. We felt that our Mum and Dad were continually treated as individuals throughout their stay and the care of the staff in their work was always visible to us. They made a difficult situation bearable."

D G
carehome.co.uk rating: 4.17 out of 5

"My mother arrived at Bluebell after a fall at home and a spell in hospital. She has dementia and for the past two years has spent her days sitting at home, often sleeping, depression set in. Since arriving here she has taken a new lease of life. She socialises, walks around smiles and laughs again and is generally brighter than she's been for years! All thanks to the wonderful caring staff and a comfortable and bright environment. "I can't fault it" she says!"

Diane C
carehome.co.uk rating: 4.92 out of 5

"Mum has been a resident for 6 months, having been admitted on fast track/end of life care. All her needs have been met in an excellent manner, her overall condition has improved due to the high standard of care she has received whilst being here. Staff are all friendly and very helpful and there always seems to be a good level of staff to residents ensuring good care."

Andrew A
carehome.co.uk rating: 4.92 out of 5

"My father and mother-in-law have been staying at the Bluebell Park since February, one on the resident floor and one on Memory Lane. The care they have received is second to none. The staff are friendly, attentive, responsive to requests and very helpful. Nothing we have asked for has been too much trouble. The nurses have identified infections with both parents and taken action to resolve the problems. We have been impressed how all the staff from the manager through to the cleaning staff take the time to visit with my father-in-law who is bedridden. My parents-in-law love Bluebell Park and the staff. We are lucky to have found it."

K S
carehome.co.uk rating: 5.00 out of 5

"We would like to thank the staff for their care and attention in looking after our brother in his final months."

Alan R
carehome.co.uk rating: 4.83 out of 5

"Dad was moved to Bluebell Park to free up a hospital bed, this was not our choice. But they say things happen for a reason. My dad has a beautiful home with around the clock care by staff that understand his needs, care for him and respect him. After a tough few years, he is now having the five-star life he truly deserves. Thank you to all staff at Bluebells."

Dawn S
carehome.co.uk rating: 4.42 out of 5