Meet the Begbrook House Care Home team

Our trained team of professionals work together to create the best possible experience for those living in the home, striving to deliver excellent care services in a warm, homely environment. You can find out more about some of our wonderful staff members below:

Carmen Banks

General Manager

I have been working in the care sector since 1993 both in the NHS and in the private sector. 

As General Manager, I am able to use both my past experiences and my passion for learning something new everyday, to create the best home for our residents and their friends and families.

I endeavour to promote the health and well-being of the residents being passionate in delivering person centred care and maintaining a safe, caring and therapeutic environment.

I believe that every individual is unique and is to be treated with utmost respect and with tender loving care.

Please come in and meet with me, so I can show you are beautiful home.

Chelsea Couzens

Activities Coordinator

I have a passion for delivering high quality activities to the residents, and making sure they are encouraged to do whatever they want to do. Also, ensuring residents within the home continue to do what they have always loved, is something I strive to continue.

I have been a part of the health and social care sectpr for around 5 years, and enjoy meeting all different people from all different backgrounds. I previously was a support worker but decided I wanted to focus fully on activities and community engagement.  

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Robina Raynard

Registered Nurse

I am a registered nurse at Begbrook House, joined the team in December 2019, I have been a qualified nurse for over 20 years. I love working at Begbrook with the new management team and having Barchester as our new provider have been excellent!


Head Chef

I started work at Begbrook House in January 2018. Enjoy preparing a variety of meals for the residents.

Frank Munyakazi

Domestic Assistant

Hi, my name is Frank and I am Domestic Assistant here at Begbrook House.

Mandy Sheryl

Senior Carer

Hi, my name is Mandy and I am Senior Carer here at Begbrook House.

Mariam Williams


My name is Mariam Williams, I am a carer here at Begbrook House.

Life at our homes booklet

Read our brochure ‘Life in our home. Providing care through coronavirus’ for more information on how we’re here to help you and your loved one.

Read brochure

Food & Nutrition

Food and nutrition

We offer a constantly evolving menu that caters to the tastes and dietary requirements of those we support.

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Activities & Events


Our activities programme is planned with individual tastes in mind, and residents always have the opportunity to try new and exciting things.

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Care & Facilities

Care and facilities

Our facilities are designed to the highest standards and the care we provide is delivered by passionate and highly-trained professionals.

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What happens now?

Are you ready to discuss your individual care requirements? Pick up the phone and talk to us, book a visit to our care home or come and take a look around our facilities.

Care enquiries

New care enquiry phone lines are open 8am - 8pm


All other calls

01179 568800

Our fees and contract

We want to be as transparent as possible about how we charge for the different services we provide as well as what’s included in our contract. Please click the links below to find out more about our fees and contract.

Useful downloads

Here to help you make the right decision about your care requirements.

Care Home and Company Awards