Reviews for Bedewell Grange Care Home

"My brother was moved from another care home in the area because we thought he wasn't being well looked after, what a difference this has made to him! His care team are supportive and forthcoming with information about my brother. He is so much happier here. He was here as a temporary measure, but we are requesting that he stay here permenantly."

D T
carehome.co.uk rating: 5.00 out of 5

"My mam has been in this care home since the middle of November 2023. Everyone is very helpful and if I ever have a problem it is dealt with quickly and efficiently. It was a hard decision to put my mam into care, but I can now sleep at night knowing she is well looked after if she is poorly or anything is wrong and I am always informed immediately."

Jacqui H
carehome.co.uk rating: 4.67 out of 5

"Staff are generally lovely to Grandmother and us however grandmother herself and her room are often dirty and left that way and her bed is often filthy. This is becoming very distressing for family members as Grandmother has dementia and is unable to clean or remember she should bathe regularly."

S J
carehome.co.uk rating: 3.08 out of 5

"My dad, unfortunately, had a stroke in February 2020, it has been so debilitating for him and heartbreaking for our family. Dad came to Barchester Bedewell Grange Care Home in December 2022, until the present time. His care has been undoubtedly the most kind and dignified through his time here, he has hugs from staff, he is thought of very highly from management and throughout each department. I am so pleased we chose Barchester Bedewell Grange Care Home."

Samantha F
carehome.co.uk rating: 5.00 out of 5

"We chose Bedewell Grange Hebburn for respite care for my mother-in-law after a hospital stay. Since her arrival the level of care is outstanding. We are very confident that each and every member of staff are working hard to ensure she is happy and settled. It is apparent that management is excellent and this ripples through to all the team who clearly enjoy working at Bedewell Grange. The team communicate well and regularly and all requests are fulfilled in a timely way. We feel that nothing is too much trouble for staff despite them being busy. The facility is always spotless, our family member is always clean and well-dressed and her room and bedding fresh and clean. We really appreciate the efforts of everyone involved in her care."

S H
carehome.co.uk rating: 5.00 out of 5

"This care home cares. My grandad sadly had a cerebral stroke following his Covid jab and was admitted to hospital. Due to the pandemic and lockdown, we could not see him or visit. After several months he was then allowed home which was a very upsetting and stressful time as a family adapting to the new normal. Having carers back and forward, high stress if they didn't show up etc. He then had several extended trips to the hospital with UTIs. We were desperate for him to receive the best care but secondly some stability and calm following this unexpected, devastating and very chaotic 20 months. We have found that relief here at Bedewell Grange. From the personal touches making him feel special and well respected to communication with family so we are involved and assured of his care and wellbeing. The staff elucidate information, they are kind, understanding, supportive, humour and very well presented. Thank you for making an excruciating decision feel like the right one."

Sara M
carehome.co.uk rating: 5.00 out of 5

"My dad came into Bedewell Grange Care Home in mid-December, after a stay in the hospital with a water infection due to having a catheter. Dad had a stroke 2 years ago that left him paralysed down his right side and loss of speech. He has been welcomed into Bedewell with absolute respect and dignity, and to see Dad being cared for with absolute love is fantastic. Thank you."

Samantha F
carehome.co.uk rating: 5.00 out of 5

"We were in the unfortunate situation that we needed to move my dad and looked at other care homes within the same group and decided to visit Bedewell at random when passing. A member of staff was more than accommodating and showed us all around the home and we were there for over 1 hour which made up our minds that this was the best place for our dad. The care for my dad has been great and despite his unique needs, he is cared for as if he is one of the staff's family. The job the team have is very difficult at times and the staff often go overlooked for the close team that they are all helping each other out and need more recognition for the work that they do. All the staff deserve a mention."

B M
carehome.co.uk rating: 4.92 out of 5

"The home looks after my husband very well. I have no complaints about how they look after him."

M B
carehome.co.uk rating: 3.75 out of 5

"All the staff are so lovely with Mam."

Angela S
carehome.co.uk rating: 4.75 out of 5

"My mam passed away yesterday peacefully in her sleep after being a resident for over 8 years. I can't fault the care that she has had during her time there. We weren't allowed in for her 90th because of Covid but the staff made such a fuss of her and sent me pictures. So I would like to say a big thank you to all of the staff. I have recommended the home on several occasions to people looking for an excellent care home and I'd be happy to do it again. I am a nurse so I knew what I was looking for in my mams care."

Karen A
carehome.co.uk rating: 5.00 out of 5

"My mother has been a resident at Bedewell Grange Care Home for 4 years. During that time she has received excellent care. The staff as well as the domestic staff have been wonderful, especially during the pandemic. I also think in our current state of affairs ie, the cost of living, that your staff should be given a cost of living rise, they are so hard working. I can't thank them enough for the care and dignity they have given my mother."

T M
carehome.co.uk rating: 4.50 out of 5

"My mam has been a resident here for six months, and during that time, the staff have done everything to help her settle and made it an easier transition for us all as a family. My mam is very happy here and enjoys all of the activities and entertainment they have. We are very happy with everything."

Karen G
carehome.co.uk rating: 5.00 out of 5

"It's good to know that our mother is being well looked after. She is happy and content and we couldn't ask for home. Bedewell is her home and she regards all the wonderful staff as her extended family."

Carol B
carehome.co.uk rating: 5.00 out of 5

"What a fabulous care home Bedewell Grange is. The manager and all her team are the most caring and sensitive people. My mum has been there for 16 months and she is so happy and well cared for. It is very much a big family. Can't recommend this home enough it's brilliant."

Alison C
carehome.co.uk rating: 5.00 out of 5

"Since my brother has been a resident from January 22, he is able to walk a lot better. He is eating more and putting on weight. He has gained a little more independence and become much more settled and gelling with staff as they take good care of him. A definite improvement to his life."

A B
carehome.co.uk rating: 4.50 out of 5

"My mum is a resident in this home and has been for over 6 years. I have never had any complaints at all about the care she's had during this time. All of the staff are very professional and caring. I have no complaints above any aspect of Bedewell Grange. I would happily recommend it and have done in the past."

K A
carehome.co.uk rating: 4 out of 5

"Now that there is a new manager in place the services have improved dramatically."

J C
carehome.co.uk rating: 3.5 out of 5

"Very pleased with the care my mother is receiving."

Vivien C
carehome.co.uk rating: 4.67 out of 5

"I would like to commend the carers in this home during the Covid outbreak. My mam is a resident and I can't praise or thank them enough for the AMAZING care she has received. Being a nurse myself for many years I do have very high standards of what I expect in nursing care and the carers in this home have exceeded them. Every single member of staff has been amazing. We weren't able to celebrate mam's 90th Birthday with her but they made a huge fuss of her and from the photos I've seen she certainly looked so happy. I can't recommend this care home highly enough and that is totally due to the amazing staff they have. Thank you."

Karen A
carehome.co.uk rating: 5 out of 5

"My mum is 96 years old. I am a 75-year-old pensioner who could not possibly give my undivided attention to Mum as this staff does. Much appreciated."

Margaret B
carehome.co.uk rating: 4.92 out of 5

"Mum is well looked after, the staff are very good and always take time with her. She is always involved in the home activities. The home has managed the current covid19 crisis very well with no infections."

M W
carehome.co.uk rating: 4.5 out of 5

"Our uncle was admitted to Bedewell Grange Care Home at the start of the pandemic due to his advanced dementia and physical limitations. In extraordinary circumstances, the staff have provided fantastic support not only to our uncle but to ourselves with their dedication and kindness. In a very difficult time, we have had a weight lifted off our shoulders. All we can say is thank you and stay safe."

Leslie P
carehome.co.uk rating: 5 out of 5

"My mother-in-law has only been a resident at Bedewell Grange for three weeks and with the Coronavirus restrictions, she had to be isolated for the first fortnight and now we are only allowed to visit her in the garden so we cannot fill in some of the categories here. However, our impression is that the home is efficient, the carers we have met are lovely and she is very happy there, and safe."

Sam H
carehome.co.uk rating: 5 out of 5

"Bedewell Grange is a wonderful home with wonderful staff, who are caring and thoughtful. There are lots of activities and our Mam's health and wellbeing have improved since she moved in."

Carol B
carehome.co.uk rating: 5 out of 5

"My wife and I visited my mother during this COVID period. The use of the gardens area was excellent. The carer was extremely helpful. My mum looked well and was well dressed. The booking system and processes were good."

G P
carehome.co.uk rating: 4.36 out of 5

"My mum has been a resident at Bedewell Grange since June 2019. Since this time we have seen her health and wellbeing improve dramatically, she is happy and back to her old self. It is so nice to see. Thank you to all at Bedewell Grange for making his possible."

Sharon R
carehome.co.uk rating: 5 out of 5

"I have only seen the place for one hour, but what I have seen is out of this world. Absolutely the best."

H S
carehome.co.uk rating: 5 out of 5

"Excellent home. Staff so lovely. 100% perfect."

A S
carehome.co.uk rating: 5 out of 5

"I am very impressed at the care my mother is receiving she is very well looked after by friendly caring staff all her needs are met and she seems very happy and settled there definitely a home from home 5-star service."

Sharon R
carehome.co.uk rating: 5 out of 5

"Dad was on Bedewell Grange for six weeks after a fall. He was very happy while he was there as the staff looked after him really well. As a family, we were extremely pleased with his care and all the staff were very friendly and helpful."

Arnold F
carehome.co.uk rating: 4.42 out of 5

"My partner is very well treated and looked after in every way."

Lilian S
carehome.co.uk rating: 5 out of 5

"The staff of this home are all dedicated and caring to my mother. The place is very clean and has a homely atmosphere. We are also made to feel at home when we visit and are on first name terms with all the staff. I would recommend this home to anyone who is looking for a place for their loved one to be looked after as my mother is. She is shown respect and dignity and also enjoys a good laugh with the staff who go out of their way to make her stay a pleasant one."

M P
carehome.co.uk rating: 4.83 out of 5

"All of the staff are very caring with my Mam. She has been a resident 4 1/2 years due to Alzheimer's. She is well looked after and seems to be quite happy in her own little world."

Karen A
carehome.co.uk rating: 4.5 out of 5

"Care and attention to detail with time allowed. Always clean throughout building (no bad smells), hairdresser very, very good with encouraging residents to take part in activities. She goes above and beyond duties keeping residents happy."

Heather T
carehome.co.uk rating: 3.83 out of 5

"My sister was treated with the greatest respect and dignity."

Maureen M
carehome.co.uk rating: 5 out of 5

"My mother was given approximately 12 months to live in a consultation 9 years ago. I believe this additional time is due to the care and attention she has been afforded by the wonderful team here at Bedewell Grange. The whole care package is very evident here from the cleanliness to the excellent catering service as well as the personal care she is given. It is my opinion, that having moved my mother into this setting following the consultation, not only has her life been enriched and enhanced, it has also been extended."

Philip P
carehome.co.uk rating: 5 out of 5

"My 92-year-old mother moved into Bedewell Grange Care Home in July 2018. My mother is frail, very unsteady on her feet, has little movement in her left shoulder and has early dementia and frequent incontinence. When I visit she is always dressed, clean, hair combed (hair washed/set once a week by on-site hairdresser), nails cut and polished. Her room is always clean, tidy and en-suite toilet is fresh and clean. Her clothes which I have marked with her room number are always, washed, ironed and returned to her room. The Care Home itself has a very pleasant conservatory/events room with access to a large garden with seating and tables. The Staff are always very helpful and caring - if sometimes very busy looking after so many people with various needs. I think they deserve a pat on the back and a pay rise like all carers. Altogether I am happy that my mam is receiving the best care possible and I can relax in the knowledge that her needs are being met."

Julia F
carehome.co.uk rating: 4.33 out of 5

"My mother has been a resident in Bedewell Grange for several years now, and during her stay has always been looked after with respect and dignity. All the staff have been very helpful and supportive with any of my mam's requirements and with the services provided is very good."

Michael P
carehome.co.uk rating: 4.33 out of 5

"My mother gets well cared for, the staff are all very friendly and approachable if you've got anything to talk about."

Margaret K
carehome.co.uk rating: 4.92 out of 5

"I feel comfortable, the staff are very friendly and will help you whenever they can. I have no complaints. I find activities very enjoyable. The activities co-ordinator tries very hard to include everyone."

M R
carehome.co.uk rating: 4.75 out of 5

"Lovely place. All staff are very friendly and welcoming. Kept up to date with everything necessary."

Annmarie T
carehome.co.uk rating: 4.82 out of 5

"Very friendly staff, nice and clean home."

S R
carehome.co.uk rating: 4.83 out of 5

"Dad has been at Barchester Bedewell Grange Care Home since September. Took a few months to settle in but seems to be very happy. Staff and other residents are friendly. The home is always clean. Dad's room is lovely and the food is good so dad says. He has come a long way since coming into the home. Dad looks well thanks to everyone at Barchester Bedewell Grange Care Home."

K B
carehome.co.uk rating: 5 out of 5

"Home is always welcoming when you are in and staff seem to care about residents."

Margaret K
carehome.co.uk rating: 4.83 out of 5

"All staff very friendly and helpful. Only thing is maybe not enough activities, otherwise, we have no complaints."

S S
carehome.co.uk rating: 4.17 out of 5

"My mother has been genuinely happy in this home. I believe she is safe and many of the staff display affection and interaction with her. She has regained weight and is stronger than when she arrived. The facilities would be good if residents were able to use them all of the time. Training of staff can detract from the availability of facilities. Activities are not given a high enough priority and staff and management do not always take a proactive stance. Follow through on promised actions sometimes is less well achieved than could be the case."

David D
carehome.co.uk rating: 3.5 out of 5

"My father has been a resident for about 9 years and it's the best thing that's ever happened to him. It has been a huge weight lifted off my shoulders knowing that my dad is so well looked after. The care and attention at Bedewell is second to none. As a retired Registered Nurse I cannot speak highly enough of the staff."

Fiona B
carehome.co.uk rating: 5 out of 5

"Very well run, has my Mother's best interest at the forefront."

S E
carehome.co.uk rating: 5 out of 5

"Really friendly and caring staff and the home had clean and tidy rooms. We were supported by the management throughout the difficult process of admitting Dad into a weeks respite care. Good facilities and services for residents (eg., hairdresser and manicurist). Dad ate all the food and enjoyed it. We would use this care home again."

L O
carehome.co.uk rating: 4.33 out of 5

"My mother had been a resident for nearly 6 years and has always received excellent care, but sadly passed away on 22nd December. The care given to her during the last week of her life and the compassion shown to her and all of our family by all members of staff could not be faulted. They cared for her as if she was part of their own family, and cannot praise them highly enough."

Sandra K
carehome.co.uk rating: 4.75 out of 5

"A very detailed review covering all aspects of care, both physical and mental. They showed a good understanding of my aunt's personality in tailoring the care she needs to her ability to understand and communicate. As a result, I believe she is comfortable and content."

Russell P
carehome.co.uk rating: 4.25 out of 5

"On the whole, I am quite happy with my mothers care."

Joan R
carehome.co.uk rating: 3.75 out of 5

"My mother needed one week's respite while I had a holiday. She is 99 years old and quite frail. The manager visited us at home to discuss her care. From that initial meeting, I was very happy to hand my mother over to this home's care. My mother was very well looked after for the week. She could not praise the staff enough and all her visitors, friends and family also praised this home for the caring staff, the cleanliness and attractiveness of the home itself. I could not speak more highly of the manager who is efficient, warm, friendly and doing an excellent job."

Maureen W
carehome.co.uk rating: 5 out of 5

"The management and staff at Bedewell Grange made my mother feel as if this was her home. They showed true affection and cared for her in a most genuine way. Every time we visited her in Bedewell Grange, we would get an update and many stories of how she was doing. She was very afraid in the beginning to go there, but in the end, she loved it there and felt like it was home and the staff were her family."

Brian S
carehome.co.uk rating: 5 out of 5

"My mother has been a resident for five years and I am very pleased with her care. Staff are friendly and approachable. Promptly deal with any concerns or questions. Always pleasant with the residents and try to reassure them when they are upset. Home is always very clean and you are welcomed at any time. They keep you informed of any changes to medication or health issues."

S K
carehome.co.uk rating: 4.17 out of 5

"The home itself is really good. The staff are great. Management is great but the food is bad and when my mother receives it, it is always cold."

S H
carehome.co.uk rating: 4.42 out of 5

"The staff at Bedewell Grange are lovely to the residents and they are well cared for and looked after. I never have any problems there. I would definitely recommend it."

Karen A
carehome.co.uk rating: 4 out of 5

Dear the staff at Bedewell Grange,
I want to thank Lisa for preparing and organising the Family Christmas Lunch event on 17th December. My family and I were offered the opportunity to have lunch with our much loved Mum, this was wonderful as it is difficult with the layout of our houses to take her to us on Christmas Day.
The lunch itself, I know Lisa was instrumental in preparing, cooking and serving was remarkably good for the price and number attending. We all commented on the day and how much we had enjoyed the food. As a person who does not enjoy overcooked vegetables or meat it was a real surprise that the quality and presentation was so good.
Activities and events have been provided for Mum since she arrived in Bedewell Grange, we have always been given the option to be part of those events and attend whenever we can. They are also appropriate and entertaining at a cost that must just covered the outlay. I would like to thank the whole team who make my Mum's life a little richer and happier, especially at this busy time of year.

To all the staff at Bedewell Grange,

From the moment my mother came into your care home, she became a different woman. Once she was very anxious and friegtened to be alone, however, she changed to a very happy lady. I cannot thank you enough for all the love and care you gave her. You were my Saviour! 
As you know my mother is my world and since being in your care I have never had to worry about her being safe because I knew you were there for her. You are amazing! You became my family, and I'll always remember every single one of you. I could go on and on and tell you how very grateful I am, but I shall not as I'm sure I've said enough!
Thank you from the bottom of my heart.