Reviews for Austen House Care Home

The gorgeous administrator, Ms. Miracle, at Austen House Nursing Home is exactly that—an absolute miracle! A total lifesaver with style, wit, professionalism, and charm. I visited Austen House on 10th October 2024 for a patient assessment, and she provided all the necessary information, guiding me to the correct department and person with a radiant smile. Five stars aren’t enough for her! Keep up the great work!

I visit Austen House to run art workshops every month. I find Austen House staff extremely professional, they treat the residents with respect and kindness. The residents that partake in our activities are always very enthusiastic, engaging, happy and well looked after. We always enjoy doing the art activities there

An exceptionally good care home . Mum has been here 2 years now and we are extremely pleased with her care. This is down to the excellent staff looking after her . Kripa Janet and Ohene do a brilliant job and we couldn’t ask anymore from these kind people. Delia who looks after Mums health and nursing needs is an excellent proactive Nurse. We wouldn’t hesitate to recommend Austen House to anyone else looking for a carehome.

"The Austen House Team were amazing. Despite my Grandad only being there for a short time before he passed, the team went above and beyond the expectations and he was well looked after. Two staff members in particular were amazing in ensuring not only my Grandad was comfortable but the rest of the family were comfortable when visiting him at the home. Thank you so much for making my Grandad's end of life as comfortable as possible."

Rachael H
carehome.co.uk rating: 4.58 out of 5

"My mother has settled in well into the great care home. Sadly, she is unable to participate in any activities. Nonetheless, she has some lovely carers (one in particular). The staff are always available and always friendly."

Adrian T
carehome.co.uk rating: 5.00 out of 5

"All the staff in Austen House make my visit to my mother go smoothly and happy. 100% care is given and all staff are very friendly and helpful. Nothing is too much trouble. Everything is explained in full. I would recommend this home."

Sandra L
carehome.co.uk rating: 5.00 out of 5

"All staff, medical + admin, are very helpful. Staff are all approachable. Staff are kind and doing their best to care for our father. We feel all staff are working together as a team. Staff communicate well with family. We feel listened to."

K H
carehome.co.uk rating: 5.00 out of 5

"Very good experience staff are excellent. Food very good."

Janet S
carehome.co.uk rating: 4.33 out of 5

"During my stay I felt well cared for and reassured by presence of nursing staff. Staff were always responsive, helpful, friendly & caring. The food was very good generally I found the home clean but on a couple of occasions noticed that the dishwasher had left some revenue. When I arrive from hospital, someone tried to remove my wound dressing for a photo. The hospital notes indicated it should not be tampered with. On discharge my prescription included some strong painkillers, I expected to be offered them regularly but sometimes had to ask for them. I do not know what the best regime would be."

J A
carehome.co.uk rating: 4.17 out of 5

"Our family are so grateful of the kindness and care that our mum has had since arriving at Austen House. The carers and nurses also care about mums dignity which means alot to her and us too! The management are great and always so helpful and at any time. With thanks to you all"

Lucy S
carehome.co.uk rating: 4.64 out of 5

"Austen House came to our aid when we needed urgent respite care for a family member. They could not have more accommodating or helpful if they had tried."

L C
carehome.co.uk rating: 4.00 out of 5

"Austen House is excellent! The staff team are very caring and always keep me informed of anything I need to know! They do excellent jobs looking after and caring for my parents."

Byron H
carehome.co.uk rating: 5.00 out of 5

"Excellent staff. The care provided to my mother is exemplary. Nothing seems to be too much for them to do."

A B
carehome.co.uk rating: 5.00 out of 5

"My father was admitted to Austen House from hospital with Parkinson's and dementia. From the moment he was there he looked so comfortable and in a way happier. The room was clean tidy and spacious. I loved the way that every single staff member knew who my Dad was when his name was mentioned. It felt like a personal touch. I couldn't fault a single thing and commend everything they do there. They looked after my father with the utmost professionalism which the manager should be extremely proud of. I would like to express my sincere gratitude for everything the staff do for their patients in Austen house. I would also like to thank the manager for everything, she is a true professional and always there to help. Thank you all."

Mark H
carehome.co.uk rating: 4.58 out of 5

"The staff are very pleasant, helpful and hard working. The premises is clean and tidy and I feel comfortable knowing my grandmother is in good hands!"

A R
carehome.co.uk rating: 5.00 out of 5

"My Mother has been living in Austen House for five months now; we have been very pleased and impressed by the professionalism and care shown over the initial moving in period, now she has settled we have seen how the support continues to grow. All the staff show relentless care and love to my Mother and have helped the family keep a very close link to her over these testing times, it seems nothing is too much effort."

Steve
carehome.co.uk rating: 4.58 out of 5

"Generally the standard of service, courtesy, cleanliness and food has been good. Any drawbacks are due to language difficulty in everyday communication and exchanges."

Syed Z
carehome.co.uk rating: 5.00 out of 5

"Everything excellent."

Jocelyn B
carehome.co.uk rating: 5.00 out of 5

"Nice staff."

Liz W
carehome.co.uk rating: 5.00 out of 5

"Really caring, very kind and supportive."

M H
carehome.co.uk rating: 4.91 out of 5

"Since my wife first came to Barchester Austen House I have noticed an improvement in her and I put this down to the first-class care and attention of all the various carers looking after her. All the staff that I have met have treated her with care and courtesy and have been helpful to me also."

David R
carehome.co.uk rating: 5.00 out of 5

"People are kind and friendly. Nice building, rooms, lounge and great choice of food especially for lunch. Room refreshments morning and afternoon. Wide range of activities (just started after lockdown). Skype and phone and visiting options."

M A
carehome.co.uk rating: 4.92 out of 5

"I am happy with everything. Friendly staff, tasty food, clean place, relaxing and safe."

J P
carehome.co.uk rating: 5.00 out of 5

"I am feeling comfortable and safe."

H T
carehome.co.uk rating: 5.00 out of 5

"Friendly environment. Tasty food. Good care."

Ronald P
carehome.co.uk rating: 5.00 out of 5

"They are very good and they look after him. He is very happy at Austen House."

V W
carehome.co.uk rating: 5.00 out of 5

"Staff very cheerful and helpful."

J P
carehome.co.uk rating: 5.00 out of 5

"I am extremely happy with the care my mum receives. It's heartbreaking watching her suffer from dementia but knowing she getting the care and support she deserves and needs helps."

Sarah S
carehome.co.uk rating: 5.00 out of 5

"Always friendly and quick to help."

J S
carehome.co.uk rating: 5.00 out of 5

"This is my first visit to see my brother and it was a joy meeting the staff who were only too pleased to speak to me about my brother. This is somewhere I would go if I have to live in a home. I am very grateful for the care he is receiving. Thank you."

R T
carehome.co.uk rating: 5.00 out of 5

"Austen House Care Home equals excellent care of residents and hospitality to families. So good I have encouraged my friends with elderly relatives to check out Austen House. From friendly welcome in reception, all the home staff are approachable and helpful, professional and friendly... excellent meals. My dad is receiving the right level of care to suit his needs. He is loved, supported and encouraged to participate in all activities. Thanks for the excellent caring service."

Jacqui B
carehome.co.uk rating: 5.00 out of 5

"Following a change in personal circumstances, it became necessary for my mother to move to Austen House, She was very concerned and did not expect to be happy here. Against all expectations, my Mum settled in within just a couple of days and now eight months later is having the most wonderful time. In fact, we have both said we wished we'd done this years ago! From the management to the carers, the entertainment and the kitchen, the staff are incredible. Absolute 5 stars from us."

Sue B
carehome.co.uk rating: 5.00 out of 5

"The best."

P G
carehome.co.uk rating: 5.00 out of 5

"Austen House is a special place full of special, talented people. The staff are wonderful."

F S
carehome.co.uk rating: 5.00 out of 5

"Extremely helpful and caring staff. Excellent food and care."

C H
carehome.co.uk rating: 5.00 out of 5

"All the staff do all they can to make mum comfortable."

L H
carehome.co.uk rating: 5.00 out of 5

"Following an extremely warm welcome from the manager and one member of staff, I would like to extend my thanks for the well constructed and informative visit to Barchester Austen House Care Home yesterday. All of my queries and concerns regarding my Mum's future care were answered. Thank you."

Keith E
carehome.co.uk rating: 4.92 out of 5

"I've always found the home to be warm and friendly with excellent staff! I've always found my sisters care has been excellent. I enjoy coming to the home as everybody is so welcoming."

Virginia L
carehome.co.uk rating: 4.75 out of 5

"My father was moved to Barchester Austen House Care Home from his previous care home as his care needs had changed and he now needs nursing care. The level of care he has received here, as well as the support extended to us (his family), is second to none. The staff are friendly and knowledgeable - enabling my father to live comfortably and treating him with dignity. I cannot recommend this setting highly enough."

Helen K
carehome.co.uk rating: 4.08 out of 5

"The entire staff team from office, nurses, carers, kitchen staff, housekeeping, activity team, handyman are fantastic, kind and caring. They are so friendly, I cannot say how much we appreciate the high standard of love and care given to our mum, food is incredible, selection is wonderful and the homemade cakes are wonderful."

S J
carehome.co.uk rating: 5.00 out of 5

"As the wife of a new resident with you, from the moment you enter Barchester Austen House Care Home, you are greeted with a smile from all your front of house staff. All carers treat you with great respect and kindness. Everywhere is very clean and today, no matter when you visit. My husband is always clean and tidy and is very content with all that is around him. You have a great team doing the activities and I encourage my husband to go to all possible. Food, as life as a chef he always compliments his meals and likes to see the daily menu. We were just lucky you had a place for him. Big thank you."

Nellie P
carehome.co.uk rating: 4.92 out of 5

"The staff in all departments are welcoming, friendly and caring. The daily routine of the homes well managed to the benefit of the residents. All staff know my wife by name and always have a warm welcome which makes my wife feel cared for. The home is safe, warm and secure which is what is desired. Entertainment, food, and gardens are all very good. I take comfort that my wife is in good hands."

Chris G
carehome.co.uk rating: 4.58 out of 5

"My mother has been here for a year and we are extremely pleased with her care. All the staff are kind, welcoming and caring. All the staff are respectful and professional in their approach to my mother. She is encouraged to join in with all the activities on offer. She is safe and happy - thank you."

Deborah A
carehome.co.uk rating: 4.58 out of 5

"The staff are friendly. The people are helpful. I feel like I have a lot of freedom. The activities are numerous. The food is okay. The support I get is very good, the people are very helpful."

J I
carehome.co.uk rating: 4.42 out of 5

"My father has settled well. Staff are kind, polite and respectful to my father and always have a smile on their faces. Happy to help."

Jackie K
carehome.co.uk rating: 4.25 out of 5

"My experience has been good. Staff are kind and attentive. The home has been refurbished and it is always clean. Food is good. The only small concern I have is sometimes getting information about my friend's deafness and what can be done."

Gary M
carehome.co.uk rating: 4.67 out of 5

"Mother is in good hands. They helped her go to the Salvation Army meeting last Sunday. A splendid time was had by all. The level of care is excellent. Thanks to Austen House for all their support."

Russell V
carehome.co.uk rating: 5.00 out of 5