What our families say

Barchester Austen House Care Home Recommended on carehome.co.uk
We score 9/10

16 Reviews

Barchester Austen House Care Home Recommended on carehome.co.uk

31 October 2017

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"Very pleased with all aspects of the home. Father has settled well and especially enjoys the activities. Care and dining of a very high standard."

Fred F
carehome.co.uk rating: 4.58 out of 5

"My father has been a resident since November 2017. It has been a very positive experience in such a stressful situation. We had come from a very uncaring environment to one here at Austen house where I feel my dad is looked after very well. All the staff are very friendly towards both the residents and visitors/family. They have welcomed my children and get them involved in their events. I feel that maybe looking after the residents' bedrooms/belongings could be improved as lots go missing."

carehome.co.uk rating: 4.09 out of 5

"My sister moved to Austen House Care Home in May 2017. I am constantly impressed with the level of care she receives. All the staff are very professional and caring towards the residents and their relatives. The residents always look well cared for and happy. The home is always clean and tidy. I am very happy my sister is here."

Alison G
carehome.co.uk rating: 4.75 out of 5

"We are very happy with Austen House. They make everyone welcome and always happy to help in any way."

carehome.co.uk rating: 4.29 out of 5

"My mum came here for the second time for respite care. Everyone made her feel very welcome which helped her anxiety. Four carers, in particular, were very reassuring to my mum. Thank you."

Carol W
carehome.co.uk rating: 3.83 out of 5

"Some carers are good. New management is looking good and trying to improve the quality of care."

carehome.co.uk rating: 3.08 out of 5

"Austen House nursing staff, care staff and the manager all give care and demonstrate respect, understanding, constant skill and patience. This creates a really caring community and willingness to respond in creative ways to numerous and constant demand. The atmosphere is positive, teamwork is good, there is great spirit and enthusiasm evident in the staff teams. Areas that need to be developed are the use of the gardens, singers, musicians, entertainers, music and artwork, I think. Getting more people out of their rooms. We are very pleased with Austen House."

David G
carehome.co.uk rating: 4.58 out of 5

"My husband has been at Austen House since January 2017. He has settled well and I am very pleased. I must compliment the staff for their understanding, warmth and wonderful care they have shown to my husband and in fact myself also. They exercise terrific patience and comfort. I always find him in clean clothes and neatly shaven. Compliments must also be paid to the catering staff, who provide a varied menu. I must mention that I am very impressed with our new manageress and look forward to watching her new inspirations manifest."

carehome.co.uk rating: 4.33 out of 5

"The staff in the Kennet area at Austen House Care Home are an exceptional group of nurses and carers. My mother spent the last eight months of her life here and she was very happy. During this time her care was second to none and the staff showed great friendship towards her. Knowing that she was happy, safe and secure gave me peace of mind. When I visited her I too was shown a friendly welcome and I was kept informed of any changes. We were able to personalise her room with her pictures, ornaments and soft toys which made her feel at home. I would not hesitate to recommend Austen House Care Home to anyone looking for a nursing care home."

Frances J
carehome.co.uk rating: 5 out of 5

"Too often, agency carers, some of whom don't quite understand what is required of them. Rarely does a carer look in to see if the resident is alright. Meals can often be left on the bedside table out of the patient's reach - not all carers do this! Usually, a new carer just started. Residents may have a long wait to be cleaned and made comfortable."

Malcolm C
carehome.co.uk rating: 4.25 out of 5

"The care and nursing staff are first rate, demonstrating good observation skills, patience, respect, constant and ongoing care and concern. Good teamwork. Visitors are made welcome."

David G
carehome.co.uk rating: 4.64 out of 5

"Austen House gives me peace of mind. I know my mother is safe and well cared for. All the staff are very kind and friendly to my mother and me. All care and services are very professional. Nothing is too much trouble."

carehome.co.uk rating: 4.75 out of 5

"The home is well run. It can be short of staff especially at weekends but this is a country problem as there are not many people who will do the job. Overall, all staff do a very good job in which is a very stressful occupation. The entertainment team work hard and fill as much time as they can."

carehome.co.uk rating: 4.42 out of 5

"We had to quickly find a care/nursing home for mum after a traumatic and life changing fall left her needing 24-hour care. My father is elderly too and needed somewhere close to their and my home. This fitted the bill. Mum is happy here, well fed and looked after by a team of carers who've taken the time to get to know her and us. Dad, myself and other family members can visit mum whenever we wish knowing she is in a home she likes, safe, secure, well fed, clean and warm. What could any daughter ask of her much loved mum's care. Thank you."

Eileen F
carehome.co.uk rating: 5 out of 5

"Very kind, gentle, caring staff. Did as much as possible to make my mum feel at home."

Carol W
carehome.co.uk rating: 3.75 out of 5

"My husband has been in Barchester Austen House Care Home for just one month and from the moment he arrived, he was met with kindness and attendance to his personal requirements. The staff at Barchester Austen House Care Home are caring and very supportive and eager to make his life comfortable and as interesting as possible with numerous activities. I really appreciate the entertainment coordinator for all his efforts and those connected with my husband's welfare. I must mention all the caring staff who look after all the residents and of course the chef and his fellow workers who produce such wonderful menus every day."

Beryl O
carehome.co.uk rating: 4.58 out of 5

"The care is satisfactory but often short of care/nurses. I understand it is difficult to get people to help but for patients and carers it put on more pressure. The care, on the whole, is good. Could do with more bedroom security but home is trying to correct the problem."

carehome.co.uk rating: 4.42 out of 5

"My father was a resident in Loddon Unit for 20 months until his death on Christmas Eve 2015. His behaviour could be a little challenging at times, but he was cared for by the nurses and carers with kindness, patience and even a little gentle teasing and fun. He clearly grew to love them for this and was known for the beaming smile he wore when interacting with staff. The atmosphere on the unit was almost like a family home and visitors (sadly he didn't have many) were made welcome. Dad was always dressed in clean clothes, he had a good choice of food and was fed by staff at mealtimes, and when he wanted to go to his room staff would select something for him to watch on his TV, as he was unable to do this for himself. I could think of him at any time at Austen House, warmly confident that he was being properly looked after. This had not been the case at the previous home (not a Barchester one) he had been in, so I visited often in order to check on his care. Dad's residence at Austen House became an immense relief to me and the rest of Dad's family. We are so grateful."

Anita R
carehome.co.uk rating: 4 out of 5

"My Father has been a resident at Austen House (Bourne Unit) since August 2015. He has Vascular Dementia... The care he receives is very good. Communication from Austen House to my family and I has much improved over the last 4/5 months in that we receive proactive updates on his well-being, health etc. - through telephone calls and newly-commenced "Relatives Meetings". This was not the case when he first went there. There has been a large turnover of senior management staff and Dementia Nursing Staff (which is being addressed). Most, fortunately, the same wonderful Carers have been looking after my Father since his arrival there, so they know him and they know me and my Family. Barchester Homes are finally investing in Austen House with planned (long overdue) redecoration in all Units. Alas, my Father's Unit will be the last one to be completely updated, although some walls in corridors have been painted thus making it brighter (& helpful & calming to the residents)."

Pam H
carehome.co.uk rating: 4.08 out of 5

"Carers good. Could be better! Response to residents call varies depending on carer on duty. Has improved since new manager appointed."

Malcom C
carehome.co.uk rating: 3.92 out of 5

"My father moved into Austen House in June of this year. From day one I have been impressed with the care and attention he receives. He is a very frail 96 year old with vascular dementia. The staff in his section are helpful, caring and efficient. He has a choice of meals and tea and cakes are provided throughout the day. They ensure he is fed, clean and shaved on a daily basis. For the past eight years, I had to look after him and after hospitalisation, the council suggested he went into a nursing home. This was the right decision and now I also have my life back."

Ian A
carehome.co.uk rating: 4.42 out of 5

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