Austen HouseBarchester Healthcare
Austen House Care Home

Austen House Care Home

Kilnsea Drive, Lower Earley, Reading, RG6 3UJ
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Nursing care
Dementia care
Respite / Short stay
Services for under 65
manager
Simona Cioinac
General Manager
For friends and family01189 266 100

Austen House Care Home in Reading

Austen House is a purpose built Nursing Home in Reading, set in a semi-rural location and within easy reach of Wokingham and London. Our staff at Austen House are dedicated to meeting all our residents’ needs. Our nurses are on duty 24-hours a day to provide top quality care.

We boast an established, well run nursing floor with dedicated, experienced nurses 24 hours a day on each of our nursing and residential units.

Dementia Care

'Memory Lane' utilises a careful blend of skills and techniques developed by leading experts in the field of dementia care, incorporating person-centred design in its use of colour and cues to help individuals navigate through the home, whilst thoughtful interior design features, such us adapted crockery and tableware assists with reminiscence. Communities are broken up into separate units with a family feel so people can feel safe and comfortable. Care is focused on independence, dignity and choice, with a person-centred approach. Staffing levels reflect the needs of residents, and people living with dementia are offered a range of activities to help preserve life skills, support interactions and retain a sense of purpose and selfhood.

Austen House welcomes enquiries from anyone and staff are always pleased to show everyone or offer helpful advice and support, should you need it.

Austen House now has a dedicated visiting suite for anyone to come and visit their friends and family members in safety, privacy and comfort.

Please make contact and we would be thrilled to assist you with your enquiry

brochure
Our 'Paying to live in a care home' guide is designed to try and help you understand more about the funding options available and what to consider when choosing a care home.
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Types of care

At Austen House, our qualified Nurses and Carers achieve job satisfaction through making a difference each and every day to residents' lives.

In our Memory Lane communities of Thames, Bourne and Loddon, we care for individuals living with dementia, and in our Kennet unit, we provide nursing care for individuals with a wider range of nursing needs.

Prior to moving into our home, a full assessment of individual needs will be undertaken to ensure that the care services we provide are person-centred. Care needs are reviewed each month - or upon any change in need - and we encourage the involvement of loved ones in this and indeed all aspects of the care we provide.

Learn more about Austen House Care Home

Nursing care

Dementia care

Respite / Short stay

Services for under 65

brochure
Read our brochure 'Enriching the lives of people living with dementia' for more information on our support.
Discover more about our events and activities
brochure
Read our brochure 'Providing great quality care and wellbeing' for more information on how we're here to help you and your loved one.
Read brochure

Facilities

Wi-fi available

En-suite rooms

Digital care planning

Hairdressing salon

On-site

Activity classes
Activity room
Bar/café
Day trips

Accessibility

Disabled bathroom
Disabled WC/facilities
Disabled parking
Disability awareness/equality training

Accommodation

Electric profiling bed
En-suite toilet
Furnished rooms and own furniture welcomed
Nurse call system

Our Team

The dedicated and experienced team are passionate about providing quality care to each individual living at the home.
team

Simona Cioinac

General Manager

Hello. My name is Simona and I am the General Manager here at Austen House. I look forward to welcoming you to our home.

Thank you for taking the time to read this. I love to see prospective residents, families and friends, new members of staff and the local community taking an interest in our community.

My role is to ensure that we deliver what we say we do. I am responsible for overall service delivery to our residents and community, inspiring and leading the team and ensuring high standards of governance and compliance are achieved.

I trained as a nurse in Italy and worked there for 20 years in that capacity. In the last 7 years before leaving Italy, I had the privilege of serving the public healthcare sector by managing and leading frontline hospital services. In 2017 I came to the UK and joined the NHS, which I was particularly proud of. I have learnt a great deal from these colleagues along my career journey.

I truly believe in the values of responsibility, integrity, kindness, compassion and doing what I can for others. The care sector has afforded me the opportunity to ‘live’ these values in the workplace, for which I am truly grateful.

After serving in the NHS I was immediately drawn to Barchester because of the culture and principles the organisation aspires to.

I am now passionately working with the community and my team here at West Oak to take the home’s services forward. My team and I are fully committed to embedding the Barchester Values: RESPECT, INTEGRITY, PASSION, EMPOWERMENT and RESPONSIBILITY.

My door is always open to the community, family, residents and staff: do not hesitate to come and talk to me should you need anything or if I can assist in any way.

Thank you for your interest in our lovely home.

our staff

Our staff are like family

At Barchester, we’re cultivating an environment where you’ll have more than just a career – you’ll have a family.

Our people
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Barchester’s Charitable Foundation distributes over £150,000 per year to individuals and small community groups/charities across England, Scotland and Wales.

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Life at Austen House Care Home

Our home is designed so that each person we care for feels completely supported in every aspect of their lives. First and foremost, the care and services we provide are delivered by trained professionals who are dedicated to looking after the health of each resident. Our activities programme is tailored around particular interests and our facilities are designed to enhance the lives of everyone living at the home. We also offer tasty and nutritious food that is prepared by a skilled team of chefs.

Food & Nutrition

food

Our fantastic catering team are always on hand to prepare tasty and nutritious food with fresh, seasonal produce that is cooked to the highest of standards.

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Activities & Events

activities

Our varied activities programme reflects the dedication of our skilled staff, who bring a certain uniqueness to the home, which can&apost be found anywhere else.

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Care & Facilities

care

Our home is equipped with a number of facilities and features that serve to enhance the lives of those we support.

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What people say about us

quality

Austen House Care Home in Reading

CQC Overall rating

Requires improvement

04 October 2022

See the report
Our response to our latest inspection
In our recent CQC inspection, we received 2 'Good' ratings for Caring and Responsive and have a clear action plan to make improvements in the areas needed which you can view below. A number of changes have already been actioned and positive improvements have been made.
View our response

Caring

Good

Responsive

Good

Well-led

Requires improvement

Safe

Requires improvement

Effective

Requires improvement

Your next steps to finding care

Our team are here to help you when you are ready to talk about the care and support you need. Please call our team to arrange a visit and come and take a look around our home.

Call our team

Call our team for more information about our care home and to arrange a visit. Phone lines are open 8am-8pm

01189 145 484
Send a message

We'll be happy to answer your questions about the next steps for moving into our care home. Send us a message online

Download a brochure

Download our brochure to find out more about life in our care home

Our fees and contract

We want to be as transparent as possible about how we charge for the different services we provide as well as what's included in our contract.

View typical feesView Our ContractPaying to live in a care home guide
Austen HouseBarchester Healthcare

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