Meet the team

Our trained team of professionals work together to create the best possible experience for those living in the home, striving to deliver excellent care services in a warm, homely environment. You can find out more about some of our wonderful staff members below:

Lisa Stevens

General Manager

Hi, my name is Lisa and I am the General Manager here at Austen House. Welcome to our website!

Care homes and elderly care from Barchester Healthcare

Anna Luker Atkins

Deputy Manager

I have been a qualified registered nurse since 1989. I have specialised in care of the elderly and have worked in the care home sector for many years now in both nursing and management roles.

I have a BSc in Business Management and an MSc in Nursing and I am passionate about delivering the highest standard of care to those we support.

I am thrilled to be part of the Barchester family and endeavour to do my best for all concerned.

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Care homes and elderly care from Barchester Healthcare

Maureen Catlyn

Head of Unit - Kennet & Thames

Maureen initially started working in the healthcare industry in 1996 as a carer, but with a desire to further her career, undertook an NVQ Level 3 in Elderly Care and then higher education in Health Studies, Psychology and Integrated Science. Maureen then went on to complete her Nursing Programme in 2006, gaining experience working on surgical, orthopaedics, rehabilitation and elderly hospital wards in addition to district nursing.

For 5 years Maureen, worked within a busy nursing home, gaining a greater insight into patient care and practicing a holistic and person-centred approach.

Maureen joined Austen House as Head of Unit in 2016 and describes the home as "warm, friendly and caring" and states that she would, without a doubt, recommend the home to her own friends and family.

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Care homes and elderly care from Barchester Healthcare

Esther Hehetror

Unit Manager

I have been an RGN for over 35 years and have been working in elderly care since 2004. I am passionate about making a positive difference into the care of residents and love my job as a Unit Manager.

Care homes and elderly care from Barchester Healthcare

Jo Swerling

Customer Relationship Manager

I joined Barchester Healthcare in August having previously worked for a couple of other care providers. My role is to support the Team in this beautiful home with events, activities, relationship building with families, residents and the local community. I am passionate about care and I’m a real people person. In my spare time I love to fundraise and recently Trekked the Great Wall of China! I love to socialise with friends and family.

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Care homes and elderly care from Barchester Healthcare

Wendy Riache

Administrative Assistant

Wendy provides clerical and administrative support to the Administrator and General Manager. She meets and greets all visitors to Austen House, both on the telephone and face-to-face.

Care homes and elderly care from Barchester Healthcare

Sunita Biyani & Teresa Humphreys

Activities Coordinators

Sunita (left) and Teresa (right) are at the centre of the all the activities here in Austen House. They work together and have a great team of staff who provide a wide range of interesting activities for those we support.

We have a programme of weekly activities that includes musical entertainment, beauty therapies, baking, flower arranging, movement to music, arts and crafts and one-to-one sessions. and ensure that there is something for everyone.

We host one big event every month and invite loved ones and people from our community to attend. We are passionate about the importance of activities and will go that extra mile to put a smile on residents' faces. 


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Care homes and elderly care from Barchester Healthcare

Maricar Guerrero

Head of Activities

I was a Carer for around 5 years before becoming the Head of Activities at Austen House. I am responsible for organising daily activity programmes; I love my job and always provide activities with passion and care.

Care homes and elderly care from Barchester Healthcare

Ainsworth Brown

Head Chef

Ainsworth started working in the hospitality industry in 2004 as a second chef at a different care home. He gained further experience as a Chef De Partie, preparing various English, Asian and French authentic dishes, before being promoted to Head Chef.

Ainsworth started at Austen House in 2015 and has gained experience in elderly care and understands about the nutritional welfare of those we support, catering for varying diets, including vegan, diabetic, celiac and authentic cultural cuisines.

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Care homes and elderly care from Barchester Healthcare

Elliot Smallbone

Head of Maintenance

Elliot is responsible for ensuring that every aspect of health and safety has been observed, that everything is working and that Austen House remains a well-maintained home away from home.

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