Meet the Austen House Care Home team

Our trained team of professionals work together to create the best possible experience for those living in the home, striving to deliver excellent care services in a warm, homely environment. You can find out more about some of our wonderful staff members below:

Natsayi Dunira

Natsayi Dunira

General Manager

Hi, my name is Natsayi, and I am the General Manager here at Austen House. Welcome to our website!

My mother says I was born a nurse; I have never known anything as fulfilling as being a nurse. I qualified in the year 2000, and I have successfully managed nursing homes since 2002.

It was my father’s experiences with strokes, depression, dementia, prostate cancer and diabetes that finally affirmed my commitment to maximize the potential of not just myself, but those around me as well. Be it my son who is autistic, my residents or my staff. I believe every human being has the potential to blossom when loved and nurtured.

I am passionate about maximising the potentiaI of those living with dementia. I chose Dementia Studies at Bradford University, which involved learning about Quantum Reflex Integration, music therapy, Gut & Psychology Syndrome, and I am currently studying Sensory Enrichment Therapy.

Together with my fabulous team of like-minded individuals, I am dedicated to ensuring that our community here at Austen House experiences the very best of what life has to offer.

"When what hear and what you see don’t match, trust your eyes." - Dale Renton.

Gina Mandache

Deputy Manager

Hi my name is Gina Mandache and I am the deputy manager here at Austen House.

I have been a qualified nurse since 1988 and have worked in many departments such as liver transplant, and cardio surgery.  I have been involved in elderly care since 2003 when I started as a senior carer. I found my passion for elderly care and absolutely love my job and could not see myself working anywhere else.

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Esther Hehetror

Esther Hehetror

Unit Manager

I have been an RGN for over 35 years and have been working in elderly care since 2004. I am passionate about making a positive difference into the care of residents and love my job as a Unit Manager.

Lily Duffy


Hey i'm Lily, I'm the person that everybody wants to know but who nobody wants to be. If you want to get something done, you come to me.

Luckily, I’m obsessed with staying organised and making everyone’s lives easier. I’m known as “the nurturer” because I enjoy taking care of others and enabling their strengths.

I have 5+ years of experience in supporting CEOs, MDs & other key leaders. Including a qualification in Business Administration L3, and lots more!


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Vaishali Gahlot

Admin assistant

My journey at Barchester began in July 2019 and since then I have learnt and developed a broad range of skills through the excellent training Barchester provides.

I enjoy my role as an Administrative Assistant and Receptionist.

I give a warm welcome to visitors in the home and ensure all phone calls are answered in a friendly manner! I am always here to help.


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Gina and Johanna


Part of the nursing team here. These ladies all have different backgrounds, education and career history, But they have all joined us her to make up part of a dedicated team of nurses that work around the clock for the health and safety of our residents.

Ainsworth Brown

Ainsworth Brown

Head Chef

Ainsworth started working in the hospitality industry in 2004 as a second chef at a different care home. He gained further experience as a Chef De Partie, preparing various English, Asian and French authentic dishes, before being promoted to Head Chef.

Ainsworth started at Austen House in 2015 and has gained experience in elderly care and understands about the nutritional welfare of those we support, catering for varying diets, including vegan, diabetic, celiac and authentic cultural cuisines.

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Andrea, Joel & Emoke

Care Team

This is just some of our fabulous care team here at Austen House. Making sure each and every resident is happy, healthy and well looked after. They do a great job every day.

Sophie Swanborough

Sophie Swanborough

Housekeeping Team

I am the Head Housekeeper here at Austen House. I have worked here for 4 years and I enjoy my job very much, as each day is different. I love interacting residents and loved ones as I go about my daily tasks. I take great pride in the home being clean and well-presented.

Lauren Mueller

Activities Co-ordinator

I am the Activity Coordinator at Austen House and I have been working for Barchester Since September 2019.

I studied in Canada and have a degree in Therapeutic Recreation with a minor in Gerontology. I  am passionate about making a difference in the lives of the people I come in contact with. I love being able to plan outings, events and activities that make a positive difference to people.


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What happens now?

Are you ready to discuss your individual care requirements? Pick up the phone and talk to us, book a visit to our care home or come and take a look around our facilities.

Care enquiries

New care enquiry phone lines are open 8am - 8pm

01189 145 484

All other calls

01189 266 100

Our fees and contract

We want to be as transparent as possible about how we charge for the different services we provide as well as what’s included in our contract. Please click the links below to find out more about our fees and contract.

Useful downloads

Here to help you make the right decision about your care requirements.

Care Home and Company Awards