Care and facilities at Austen House Care Home

Searching for the right care home is often a decision we don't consider until we need to and at Austen House we understand that for many this can be a difficult and often daunting prospect. From your initial enquiry our staff are on hand to provide support, advice and information and we welcome you to come and see the facilities we have on offer for yourself and meet with our team who are here to help.

At Austen House we have four community areas; three caring for the needs of individuals living with Dementia and one providing care for a wide range of other nursing needs. 

Home is where you feel safe and secure enough to be yourself, which is why our indoor and outdoor environments are welcoming and relaxing with easy navigation, supporting freedom and independence within a safe space.

In 2016 significant capital investment has been made into our two ground floor communities, with Barchester's interior design team leading on the transformation of creative spaces designed to stimulate and encourage interaction whilst creating fresh and elegant communal rooms and bedrooms.

At Austen House, we boast our own purpose designed Hair Salon and a wealth of large and small communal areas, as well as our welcoming reception area which greets all visitors with fresh coffee and home made cakes. With no restriction to visiting, we encourage the active involvement of family and are happy to accommodate relatives and visitors joining their loved ones for meals and activities within the home.

We are now using handheld digital technology called 'Enable' internally to develop, update and manage our care and life enrichment documentation for residents. We work with one of the UK’s major digital care home documentation providers and have a bespoke platform to manage documentation digitally which aligns with our wish to deliver the highest quality individual care and life enrichment. You will see our team members using hand-held devices as the care plans and life enrichment preferences will be accessed via the device on an App. This will mean that it may look like our teams are using their mobile telephones, rest assured this is not the case and all technology used in the home is there to support our residents and relatives. There are so many benefits in moving to using digital technology to care for our residents, and for the staff working at the home including improving communication and collaboration between teams, increasing accuracy of care intervention recording and becoming more environmentally friendly.