Care and facilities at Austen House Care Home
Searching for the right care home is often a decision we don't consider until we need to and at Austen House we understand that for many this can be a difficult and often daunting prospect. From your initial enquiry our staff are on hand to provide support, advice and information and we welcome you to come and see the facilities we have on offer for yourself and meet with our team who are here to help.
At Austen House we have four community areas; three caring for the needs of individuals living with Dementia and one providing care for a wide range of other nursing needs.
Home is where you feel safe and secure enough to be yourself, which is why our indoor and outdoor environments are welcoming and relaxing with easy navigation, supporting freedom and independence within a safe space.
In 2016 significant capital investment has been made into our two ground floor communities, with Barchester's interior design team leading on the transformation of creative spaces designed to stimulate and encourage interaction whilst creating fresh and elegant communal rooms and bedrooms.
At Austen House, we boast our own purpose designed Hair Salon and a wealth of large and small communal areas, as well as our welcoming reception area which greets all visitors with fresh coffee and home made cakes. With no restriction to visiting, we encourage the active involvement of family and are happy to accommodate relatives and visitors joining their loved ones for meals and activities within the home.
We are now using handheld digital technology called 'Enable' internally to develop, update and manage our care and life enrichment documentation for residents. We work with one of the UK’s major digital care home documentation providers and have a bespoke platform to manage documentation digitally which aligns with our wish to deliver the highest quality individual care and life enrichment. You will see our team members using hand-held devices as the care plans and life enrichment preferences will be accessed via the device on an App. This will mean that it may look like our teams are using their mobile telephones, rest assured this is not the case and all technology used in the home is there to support our residents and relatives. There are so many benefits in moving to using digital technology to care for our residents, and for the staff working at the home including improving communication and collaboration between teams, increasing accuracy of care intervention recording and becoming more environmentally friendly.

Care at Austen House Care Home
Extra care services
- Stroke care
- Young onset Dementia care
- Services for under 65s
Care Duration
- Accept direct referrals
- Accept referrals from local authorities
- Emergency placements
- Respite and short stays
Our Guides
Here to help you make the right decision about your care requirements
Download our helpful guides
Facilities at Austen House Care Home
On-site
- Activity classes
- Activity room
- Bar/café
- Day trips
- Exercise classes
- Flexible mealtimes
- Internet access/wifi
- Digital care planning
- Laundry
- Landscaped gardens
- Night bite menu
- Quiet lounge
- Relatives meal with residents
- Sensory garden
- Spa bath
- Special dietary requirements
- TV lounge
- Sky TV
- Vegetable plot
Accessibility
- Disabled bathroom
- Disabled WC/facilities
- Disabled parking
- Disability awareness/equality training
- Lift
- Lifting and handling equipment
- Step-free access
- Wheelchair access within home
- Mini bus or other transport
Accommodation
- Electric profiling bed
- En-suite toilet
- Furnished rooms and own furniture welcomed
- Nurse call system
- Pets allowed
- Room with garden views
- Secure access to building
- Smoke detectors
- Telephone points can be installed in bedroom
- Thermostatic radiators
- TV in bedroom
Extra services
- Chiropody
- Hair dressing salon
- Newspapers/magazines
- Physiotherapy
- Residents may retain their GP
Useful Guides and Information

Useful Guides
Here to help you make the right decision about your care requirements.
Read our care guides
Activities & Events
Our activities programme is planned with individual tastes in mind, and residents always have the opportunity to try new and exciting things.
Find out more about our activities
Food & Nutrition
We offer a constantly evolving menu that caters to the tastes and dietary requirements of those we support.
Find out more about our food & nutritionCare Home and Company Awards
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New care enquiries 0118 2270 999
All other calls 0118 205 4950

New care enquiries 01189 145 483
All other calls 01189 795 100

New care enquiries 01344 797802
All other calls 01344 797802
Frequently Asked Questions
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What types of care does Austen House Care Home offer?
Austen House Care Home offers Nursing care, Dementia care, Respite / Short stay, Services for under 65.
What is the nature of your enquiry