Reviews for Ashminster House Care Home

I visited as I was looking for a care home for my mother. The home had such a friendly and warm atmosphere. I would recommend Ashminster House to anyone.

I recently visited Ashminster House as I was looking for care for my Dad.I found the overall care that I saw exceptional and all the staff were happy and engaged with the residents. It was a warm and welcoming visit and I would recommend Ashminster to anyone.

My Grandmother has been here for just over 2 weeks now and it has been amazing. Prior to Ashminster she hadn’t settled anywhere however it seems Ashminster feels more like home to her. The manager Sindy has been great in helping with getting her settled and Tracy in the office and Alex and Denise on the front desk have also been amazing with accommodating us and helping with any questions. Up on rose court Bimbola, Myres, Sabrina and all the team have been amazing. Always so caring and anything they can do to assist is never too much. She’s still not getting involved in other activities around the home but I’m sure after a few more weeks this will come naturally. I honestly can’t fault Ashminster and if you’re looking for somewhere to be home for your loved one then look no further. Thank you so much to all the team for everything they do.

Since 2010 I’ve visited several family and friends whilst they were at Ashminster House.  I always on-looked residents being treated with care, understanding and respect.  The home always presents a clean, tidy and pleasant environment, whilst staff always project as a friendly team attentive to their surroundings.

Recently, my dad needed some short-term care and Ashminster House seemed a natural choice, however’, sadly, ‘dad’ went into another home but looking forwards if he is to required more care in the future, I would insist on the benchmark of standards that are set by Ashminster House.

"My husband has been at Ashminster House Care Home for 3 1/2 years and in all that time, he has been treated with kindness, dignity, and respect. Nothing is too much trouble. The staff in mine and the family's eyes are the best. They go above and beyond. They care and you know that someone who means a lot to you is in safe hands. The staff become like family to you, which is a wonderful feeling as it is also very genuine. I could praise them and fill pages saying. But thank you from the bottom of my heart."

J W
carehome.co.uk rating: 5.00 out of 5

"My husband has plenty of good food at Ashminster (varied diet). Also excellent medical care by the team all the staff are very friendly to both residents and relatives. There are many activities including singers who come regularly to entertain personal care is very good (shower/hairwash). My husband has regular haircuts and looks good. The carers are very polite also and very hardworking. If any issues arise they are quickly dealt with."

Rosemary E
carehome.co.uk rating: 4.83 out of 5

"My sister and I researched a number of nursing homes before making the decision to place our mum in Ashminster House. Mum’s health needs had changed rapidly and seriously so as to require 24-hour nursing care which could not easily be provided in her own home. From the start of the process we were very impressed with the atmosphere at the home, the dedication of the entire team and the management and interpersonal skills of the General Manager. Our mum has multiple and complex health issues but she is so well looked after by the very friendly, professional and caring nursing team led by Unit Nurse Manager. She is treated with respect, dignity and compassion. We are always kept informed of any changes or concerns in relation to mum’s health. Her quite exacting dietary likes and dislikes are also efficiently responded to by the catering team! Our mum is clearly calm and relaxed at Ashminster House and we know that she is safe and in great hands."

Tracey J
carehome.co.uk rating: 5.00 out of 5

"No concerns as I know Mum's very well cared for. The staff are all friendly and the carers are brilliant, taking Mum's special needs into consideration! I'm always kept well informed."

P M
carehome.co.uk rating: 4.00 out of 5

"Professional care and kindness shown to mum during her stay. It has been instrumental in improving her mind, mobility and diet, providing comfort in a safe and well-organised establishment."

S C
carehome.co.uk rating: 5.00 out of 5

"My husband was in a very confused state and quite poorly, I can only say thank you to the staff and management who helped us to make the transition for my husband as easy as it could be and for us as a family. I will be forever grateful for their help. He continues now to improve and that is all thanks to the care he has received. My daughter and I enjoy our visits, there is a lovely garden and always something going on. There are plenty of quiet places to sit as well. My husband is eating better and enjoying his food - I feel every effort is made to make sure the residents have everything they need."

Glen J
carehome.co.uk rating: 4.50 out of 5

"Our dad came to Barchester Ashminster House in July 2019. It was Intended as a temporary stay however Ashminster has now become his home. The staff have helped the whole family adjust to the changes in Dad’s health and life. They have earned our trust as their care and emotional support for our father has been fantastic. Particularly through lockdown when they have truly become part of his family. Through such challenging circumstances, we will forever be grateful for what they have done for him. As a family, we have forged a really close relationship with everyone there. They have always been open to suggestions and to changes even when thrown a few curve balls. There is always a friendly greeting and we always hear laughter when we visit or video call. Dad genuinely feels loved there and we can’t really ask for more than that. Did we make the right choice in Ashminster, absolutely!"

Rick H
carehome.co.uk rating: 4.42 out of 5

"My father who suffers from Alzheimer's came in initially recovering from a hospital visit, but ended up staying for five months. In this time he was very well looked after at the Ashminster House. He enjoyed the food a lot and was treated with kindness and respect by the staff. Thank you to the whole team at the home."

F B
carehome.co.uk rating: 4.33 out of 5

"On visiting Ashminster House, I found an extremely clean home. The carers are extremely helpful, professional and thoughtful and I feel I must mention the lady in charge of the carers who goes the extra mile. My sister is settled and enjoys the food, she loves the panacottas. Everything I saw was homemade and looked appetising and tasty. They will try and make food specially if the patient fancies something, not on the menu. I cannot fault the care and feel my sister is definitely in the right place for her needs which unfortunately is palliative. They are doing a brilliant job during difficult times. Thank you to everyone at Ashminster for helping to look after her and putting my mind at rest that she is being cared for as it has been extremely difficult for me living in the Midlands and just visiting as and when I can."

Laura D
carehome.co.uk rating: 4.08 out of 5

"This care home is absolutely superb, the staff there are friendly and helpful nothing is too much trouble, they generally care for everyone that is in there. It’s not just a job to them. The food the residents have is fantastic and you could go and have dinner with your relative/friend (before COVID) the care home is always clean and tidy. The procedures they have in place in order to let you see your relatives during these testing times are second to none. I would highly recommend this care home to anyone."

Kirsty H
carehome.co.uk rating: 5.00 out of 5

"Great staff attitude, really helpful. Dad settled in really well and loves it."

M S
carehome.co.uk rating: 4.83 out of 5

"My mum has been a resident of Ashminster House since February this year first and since day one the staff have been wonderful to mum and the family mum is very happy there and it was the best decision we made a wonderful place and have been brilliant through the last couple of rough months."

Jane T
carehome.co.uk rating: 5.00 out of 5

"My mum came here recently after not receiving good care from a previous home and I can’t believe the care she has received in such a short time - it has been amazing. The staff are extremely caring and to see the difference in my mum is outstanding. We feel so relieved that she is now happy and being cared for as she should be. We have been well informed of her daily progress and FaceTimed with her and the staff have all been great. I would highly recommend this home."

Maria P
carehome.co.uk rating: 4.58 out of 5

"My mum has been living here since 2018 and she been happy there - she likes most of the staff. Mum enjoys the food they serve. When Mum lived on her own, she didn’t care for her self and wouldn’t get out of her bed as she has dementia, but since she has been in Ashminster House, they get her out of bed and gets her in the lounge most days. When Mum went in, she had lost a lot of weight, but now they have got Mum to eat. The staff have got Mum to join in some of the activities and coffee mornings."

Sarah B
carehome.co.uk rating: 3.92 out of 5

"Our dad has been a resident of the dementia floor for a number of years and has received excellent care. The home is always clean and tidy. The staff who look after him are an extremely important part of this care and for us their kindness and patience with him is invaluable. The consistency of staff has helped dad feel more relaxed as he recognises faces and is not subjected to continual changes which would unnerve him. We are providing this review at a time when Ashminster is having to deal with unprecedented challenges due to COVID 19. For us, as a family, it is hard not to be able to visit our dad but the home were quick to set up a system whereby we ring and book video calls with him as often as we want. Each time we have spoken to him he has been surrounded by all the faces we know who regularly look after him which is a great relief to us and a credit to the staff that they are committed to the residents and staying safe so that they can continue to care for our loved ones."

S L
carehome.co.uk rating: 4.67 out of 5

"My father was a resident here and the care he received was outstanding. All the staff were friendly and caring and helpful with any questions we had. I was also very impressed with the support they gave my Mum who visited daily. A very nice clean and homely care home."

D M
carehome.co.uk rating: 5.00 out of 5

"My mother has been a resident for almost five years. All the staff know and understand her very well so she benefits form continuity of care. The communication between the staff and relatives is good so health issues are highlighted straight away. The range of activities offered has increased and this must involve a great deal of effort. My Mum's religious beliefs are respected and the staff encourage her to join the Church services, which means a great deal to her. I am confident that my Mum is comfortable and very well cared for by all the excellent staff."

E K
carehome.co.uk rating: 4.58 out of 5

"I was extremely pleased with the choice of home for my mother as she really enjoyed her stay at a difficult time in her life. She was not treated as a patient but almost as a friend by the staff who carry out a very difficult job. My only criticism would be that the smoking area could be improved by removing "woody compost area" as this looks really messy and the area was used by my mother virtually every day."

D E
carehome.co.uk rating: 4.17 out of 5

"Ashminster House was a lovely place for mum to go to. Because mum had Alziehmers, we didn't like having her go in a care home but Ashminster House out our minds at ease. The staff were extremely good and it put my mind at ease knowing my mum was being cared for properly. The staff are lovely and I would recommend this home to anyone."

Carol B
carehome.co.uk rating: 4.92 out of 5

"I would like to give a special commendation to all the staff of Rose Court in Ashminster House where my mother was resident for almost 2 years. The care, kindness and professionalism shown to my mother whilst in their charge has been outstanding, particularly in view of her dementia which meant that she could be very challenging at times. A well deserved 5 gold stars is awarded for their obvious dedication to the job."

Lesely H
carehome.co.uk rating: 4.83 out of 5

"Ashminster House Care Home have looked after our Dad for the final 4 weeks of his life. We cannot praise them enough for the care and support our Dad was given. Nothing was too much trouble, from finding a longer bed (Dad was a very tall man), to making us sandwiches. Well done Ashminster. 1st class."

Sarah M
carehome.co.uk rating: 5.00 out of 5

"The care at this nursing home is 100%, everyone is friendly. The staff are very efficient and treat the residents with dignity and respect. My sister spent her last few days in a calm and peaceful environment. Myself, family and friends were encouraged to partake of lovely cakes and biscuits cooked by the chef, tea, coffee and drinks were on hand at all times. The manager was so kind and helpful at all times, especially when my sister passed away. I can't thank them enough."

Marilyn W
carehome.co.uk rating: 5.00 out of 5

"My mum has been at Ashminster for over five years. She had her 79th birthday in September, and as always, the manager and all staff went out of their way to make it a very special day for Mum and us as a family; we used the family room and had a party. My mum is in the later stages of Dementia, and the care Mum receives from all the staff is outstanding - a real family feel to the home. All the staff are excellent, go the extra mile, and are welcoming, friendly and caring, and I can sleep at night knowing my precious mum is receiving the best care."

Jane m
carehome.co.uk rating: 5.00 out of 5

"I find Barchester Ashminster House Care Home to be a really caring, person-centred and happy place. Staff are always friendly with time to give any answers to questions you may ask."

Susan W
carehome.co.uk rating: 4.75 out of 5

"My husband has been in the home for about three months. I cannot praise the staff enough. He has been well cared for in a lovely, welcoming environment. Nothing is too much trouble for the staff regarding the family needs and there is always someone available to allay the family's concerns. I am impressed with the activities that are on offer. My husband is well fed and has settled well in the home which gives me peace of mind. I would recommend this home to anyone."

Tricia H
carehome.co.uk rating: 5.00 out of 5

"My mum has been a resident here since August. This home has lovely staff and some nice communal areas (lounges, coffee area, dining room). The presentation and decor are luxurious compared to some I have seen. Nice carpets, wallpaper and decorative touches. Gardens are not expansive but nicely kept and provide areas for sitting with a cuppa, bird feeding/watching. In good weather, activities are held in the garden (e.g. BBQ, crafts, live musical/comedy shows). Some of the rooms are small for residents who have mobility issues and therefore have wheelchairs/strollers taking up floor space. Can make opening wardrobe doors a juggling act. All rooms have private WC and basin. A spa bath is available for residents. Complete with chair winch for safely getting in and out. The general shower room is large but does lack support handrails, a shower chair is available to sit whilst washing. There are excellent teams onsite for nursing, caring, activities and entertainment, laundry, catering and maintenance."

N A
carehome.co.uk rating: 4.75 out of 5

"My husband was here on two weeks respite. Overall, was very happy, staff were lovely and very welcoming, especially one member of staff who was such a lovely, caring lady. The amount of food and drink is outstanding and all very fresh and well-cooked. My husband was always clean and well-presented. The only thing is it's a little dated on memory lane but understand it's being upgraded in September and also felt there could be a bit more activities laid on, maybe a singer or little group."

Cheryl B
carehome.co.uk rating: 4.36 out of 5

"When my nan became unwell, she went into hospital and couldn't go home. As a family, we made the decision to find a care home and found Barchester Ashminster House Care Home and what a decision we made. We can't fault the care she was provided from beginning to end. The staff to management were fantastic! Sadly, Nan passed away but the last memories we have are amazing."

H E
carehome.co.uk rating: 5.00 out of 5

"A huge thank you to all the staff at Ashminster House who cared for my father-in-law. Everyone was always helpful, genuinely caring, efficient and professional helping us to feel that he was in the best possible place and being well looked after. You all do a great job and always with a smile! With thanks from all our family."

C D
carehome.co.uk rating: 3.92 out of 5

"After four very bad weeks at home, Barchester Ashminster House Care Home took my father in for a two-week respite care. I can't recommend this home enough. From the first call to the last day, everyone was caring and professional. The nurse was amazing and went above and beyond to care for my, sometimes difficult, father. All staff were very good and I felt like part of the family, not just a number."

Rachel S
carehome.co.uk rating: 4.50 out of 5

"Our mum has been at Barchester Ashminster House Care Home for just over two years now and I would again like to thank all the staff for everything they do. Nothing is too much trouble and the dedicated care, love and kindness everyone gives consistently shines through. Mum is very happy and settled and it is a pleasure to spend time with her and the other residents and staff at Ashminster House. I would like to give special mentions to the catering team whose culinary skills are outstanding, the domestic team for keeping everything so spotlessly clean and tidy, and the entertainment/activities team who are constantly thinking of new ways to get to know and stimulate the residents so that all can join in and enjoy the activities. Thank you also for making us feel so welcome every time we visit, we really do feel part of the Ashminster House extended family."

Denise M
carehome.co.uk rating: 5.00 out of 5

"My husband has been at Barchester Ashminster House Care Home for two years, the care, kindness and understanding has been unbelievable. The staff are all fantastic, not only to my husband but also to the family, they do really care and are there to put an arm around you when times are hard. We were so very lucky that my husband is in Ashminster Care Home. You have as a team given us extra time with him and for that we will always be grateful. Thank you."

Jackie W
carehome.co.uk rating: 5.00 out of 5

"First experience of a care home for my 86 year old mother who after a period of time in hospital, following a serious fall and some respite required, I have been delighted with her progress. After five weeks of care, she is ready to go home. The staff have been wonderful. The choice of food and quality was appreciated by mum and special thanks go to the general manager who went above and beyond. Would certainly recommend it."

K L
carehome.co.uk rating: 4.08 out of 5

"My mother stayed at Ashminster for a two-week respite stay. This was her first time at a care home and we were nervous about how she would react. From the moment we arrived, the staff were welcoming, friendly and caring. She soon settled in and kept saying what a wonderful place it was. Ashminster is very professionally run, with excellent staff. It is very well maintained and spotlessly clean, with excellent facilities and superb food. But above all, it is homely. We have been so pleased with how well this first stay went we have booked Mum in for another respite stay next month."

Steven B
carehome.co.uk rating: 5.00 out of 5

"Wow, where do I start? I started with very caring, loving and supportive friendly staff who will go out of their way to help and support care for the person who is under their care. My mum was under their care at the last minutes of her life they showed so much support and comfort to my mum and her family at this sad time, nothing was too much trouble for them. So thank you to all the staff for lining the main road to show my mum off. From the bottom of my heart, thank you for being so caring."

M C
carehome.co.uk rating: 5.00 out of 5

"My father has only been a resident for a short period of time, but all the staff are attentive to all residents and show courtesy at all times. All enquiries are answered quickly and sensitively. I would recommend this care home to anyone considering this option for a relative."

Bridget F
carehome.co.uk rating: 4.42 out of 5

"My husband has been a resident in this care home for nearly one year, initially in the nursing unit, then moved to the dementia unit, Memory Lane. We, the family, are delighted with the care and kindness shown to him. Nurses, carers, admin staff, cleaners and all staff work together as a team. The atmosphere is warm and friendly. Visitors are made to feel part of the wider family, being offered tea/coffee whenever these are being served to the residents. A special word of appreciation must go to the nurses and carers, whose patience and kindness are unfailing. I am always kept informed about any change in my husband's health or treatment. I warmly recommend this care home."

M A
carehome.co.uk rating: 4.75 out of 5

"My mother-in-law went to Ashminster Home after falling ill at home and sadly passed away after about 4 weeks. However, during the time she was there, she was looked after extremely well by all the staff. They were all so caring and treated her with such dignity. We were always made very welcome when we visited. The staff always kept the family informed of any changes in her health and nothing was too much trouble. I would highly recommend this care home to anyone."

P S
carehome.co.uk rating: 5.00 out of 5

"Sadly Dad was only at Ashminster for 2 weeks before his death, but during that time he settled very well and was very happy. His needs were more than met ad our family were always made very welcome and the staff were brilliant - I couldn't have asked for more. Thank you for your excellent care and loving attention."

Sandra R
carehome.co.uk rating: 4.92 out of 5

"My daughter and I visited numerous homes in the Kent area in 2018 looking for a nursing care home for my brother, who would need 24-hour nursing care and was hugely impressed with the nursing staff and facilities at Ashminster House. My brother was a resident in their nursing care facility for almost 4 years and passed recently. The staff, whether nursing or domestic, showed the greatest care and love for my brother. He was extremely well looked after and because of his complex medical needs, the nursing staff would always call me and advise me of any changes to his physical health. It gave me great comfort knowing that I would always be kept informed and was able to attend hospital appointments. During the pandemic, I was always kept informed of the latest restrictions, and every effort was provided by the staff so I could keep in touch by Skype. I really can't praise them enough for their compassion and care of my brother, and also for the hugs and comfort they gave me during the end stage."

Christine D
carehome.co.uk rating: 4.58 out of 5

"The care at Ashminster House has been excellent. Our father was there for 5 weeks he was very happy and always commented on how nothing was too much trouble. He was always very comfortable and the staff who cared for him were always caring, attentive and supportive. The home is scrupulously clean and well maintained and we couldn't have wished for a nicer place for him to have his end of life care."

J W
carehome.co.uk rating: 5.00 out of 5

"My grandmother was lucky enough to get a place at Ashminster in January 2017. Ashminster staff are so caring towards my grandmother, looking after her in a gentle, respectful and professional way. The home is very well run by the general manager, who has always been on hand to liaise with our family. I would highly recommend Ashminster to other families as I know from unfortunate first-hand experience that gems like this home are few and far between."

Rebecca R
carehome.co.uk rating: 4.75 out of 5

"My mother has been at Ashminster for six months now, we have been made welcome by everyone from the moment we arrived. Mum is very happy and frequently tells us how friendly, kind and caring everyone is towards her," nothing is too much trouble". She is treated with dignity and supported day and night, the staff listen. The acting manager, unit manager, all the nurses and staff are friendly professional and approachable. Mum always looks well cared for and is encouraged to sit in the lounge and join in. Mealtimes are relaxed, background music playing, and everyone is encouraged to eat at their own pace with staff quietly assisting if needed. I am so glad we found Ashminster and I believe Mum is happy too."

Elaine R
carehome.co.uk rating: 5.00 out of 5