Reviews for Ashfields Care Home

Went to a quiz night here and felt more than welcome!! The carers and residents alike are pleasant and the establishment looks and feels lovely! Xen especially was very helpful and always checking in. Definitely would go here when I grow old with dementia ✨

I have been to several events hosted by this care home to promote engagement with the community. It is clear to see that the residents are happy and well cared for, and the events have been a resounding success. The staff are very friendly and attentive. This care home is always a pleasure to visit.

Thank you Xen and all the staff and residents at Ashfields for making me feel welcome when I visited to entertain. I was impressed by how happy everyone seemed. It really felt like visiting the home of a close family. I’d like to also thank those that assisted me in and out with some of my equipment, that was very kind. My impression was that the residents were content with the attention they receive from their carers.
Well done to everyone involved with my visit. Your attention and cooperation made my efforts to entertain much easier.
Will
Cliff As If.

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I had the absolute pleasure of sharing some songs with the residents at Ashfield Care Home in Rackheath, and what a heartwarming experience it was! The residents were wonderfully engaged—many joined in singing with such joy and enthusiasm, it truly felt like a shared celebration of music and connection.

The care home itself is exceptional—spotlessly clean, warm, and welcoming. The staff are not only professional and attentive but also radiate genuine kindness and compassion. It’s clear that the residents are not just well looked after, but truly cared for in every sense. Ashfield is a shining example of what a care facility should be.

I would recommend the Barchester Ashfields Care Home based on my experience this year with the care of my father who suffers from dementia and is no longer mobile. The caring staff are kind and attentive and they are also well organised. The management team is supportive and helpful with responding to my questions and keeping in contact with me. Although my father is not yet able to enjoy all of the activities on offer he was pleased to sit in with a music session (visiting musician) last week and get his hair cut at the salon within the care home. The home is clean and well appointed, and the food is also very good. Overall, I think that the care home staff are doing a great job with residents that need patience and understanding and I am pleased that my father is in their care.

Its so important that we choose the right care home for our loved ones. Ashfields Care Home has so much to offer, Easy access from newly built bypass close by, super clean building and surroundings, the food looks and smells amazing, staff are kind and upbeat. There always seems to be a lot of activities going on keeping the residences entertained. Myself and my team enjoy visiting when carrying out maintenance work.

"The home always looks clean and tidy when I visit. The staff are kind and treat the clients with care and dignity which I think is very important. As a visitor I am always welcomed and I feel very relaxed on my visits. My brother gets on well with the staff and loves a joke with them. I have noticed that there is one residents that he seems to have a problem with."

C M
carehome.co.uk rating: 4.00 out of 5

"My husband has had 2 weeks respite care at Ashfields. I looked at a number of homes before choosing this home, but were particularly impressed by the warmth and friendliness shown to us when we looked round. All the staff, whatever their role, are dementia trained, and there is an atmosphere of calmness and warmth at the home, and it is very well managed by the enthusiastic, friendly and very professional manager. Although the external appearance of the home is not so prepossessing, inside it is light and bright and well-maintained, with 2 lovely lounges and attractive dining room. There is a lovely garden and many cafes nearby for a family visit. But we were particularly impressed by the high standard of care and attentiveness to his needs,. There is a good range of activities and a very pro-active activities co-ordinator - she managed to persuade even my husband to join in at least some of them!"

V M
carehome.co.uk rating: 4.67 out of 5

"We looked at several care homes prior to choosing Ashfields, Overall the facilities, set up, and rooms are of a high level. The Staff were more than helpful and were the main reason for us to trust the care of my father with them, Dad has been with them for 3 months now and our initial worries have abated. I would definitely recommend Ashfield care home to anyone in our situation,"

Kevin G
carehome.co.uk rating: 4.50 out of 5

"I would recommend the Barchester Ashfields Care Home based on my experience this year with the care of my father who suffers from dementia and is no longer mobile. The caring staff are kind and attentive and they are also well organised. The management team is supportive and helpful with responding to my questions and keeping in contact with me. Although my father is not yet able to enjoy all of the activities on offer he was pleased to sit in with a music session (visiting musician) last week and get his hair cut at the salon within the care home. The home is clean and well appointed, and the food is also very good. Overall, I think that the care home staff are doing a great job with residents that need patience and understanding and I am pleased that my father is in their care."

A K
carehome.co.uk rating: 4.83 out of 5

"I would like to highly rate all the staff at Ashfields. My Dad spent just under a year in their care. Everyone was excellent right up to the end. I always felt he was safe and well cared for. I always felt he was safe and well cared for. Staff were really good at informing me of anything and keeping me up to date. They were really good and respectful when Dad sadly passed away. I will mis s visiting the home. Thankyou so much Ashfields for all your help and support."

Carolyn F
carehome.co.uk rating: 5.00 out of 5

"It really reassuring to know that my father-in-law is being so well looked after. He’s really enjoying having people to talk to who are aware how challenging people with Dementia can be. He has made lots of new friends."

Sarah C
carehome.co.uk rating: 4.58 out of 5

"A huge thank you to the managers for arranging for me to see mum for the first time in 8 months. She is looking very well and it was lovely to see her. In these challenging times, you and your staff have been her family and we thank you so much. For anyone having to make the difficult decision of finding a care home for a loved one, we would highly recommend Ashfields."

Sue P
carehome.co.uk rating: 5.00 out of 5

"Mum has now been in the care home for a couple of months. She is well cared for. She is safe. I cannot comment on the rooms or internal as I have not been in, but I am certain everything is just as it should be. More than happy she is in the best place with excellent care staff."

Susan T
carehome.co.uk rating: 5.00 out of 5

"Ashfields took my mother in when she needed palliative care. She had lived in an alternative home for 12 months but her dementia had got worse and she broke her hip. After being discharged from hospital, my mother was only at Ashfields for 5 days before she passed away but the care given to her and to us was outstanding. Had she pulled through, I would have been very happy for her to remain at Ashfields amongst such caring staff. From the admin team, who dealt with the paperwork and admission seamlessly, through to the care workers who, even in just 5 days, showed real compassion. To know that she even had a care worker with her at the end, holding her hand was most reassuring for the family. Thank you for making mom's last few days comfortable and for looking after her so well. At least her last few days were in a wonderful place, thank goodness she was not still in hospital."

Linda D
carehome.co.uk rating: 4.58 out of 5

"The care and support both my mum and I have received during the last few months have been amazing. Knowing that she is well cared for makes me feel we can cope with all that the pandemic has thrown at us all, she is happy and content all the carers do a fantastic job."

K J
carehome.co.uk rating: 4.92 out of 5

"I see my grandad in the outdoor pod weekly and every time he is the happiest man and always has a new story to tell. He is definitely well looked after and a lot happier than when he lived on his own. The staff are always lovely. Overall an amazing care home."

N P
carehome.co.uk rating: 5.00 out of 5

"My parents moved to Ashfields for emergency respite. Covid has meant we have not been able to visit to fully appreciate the care home. We have visits in the visitor suite and the staff have been superb, caring and understanding. There has been regular contact by phone and we are welcome to ring them anytime. My mother has eating issues and the staff are constantly trying to find different food and ways to encourage her. From what we have been able to see in these difficult times I wouldn't hesitate to recommend Ashfields."

Beverley C
carehome.co.uk rating: 4.33 out of 5

"When I can, I visit my grandad in the pod. He can't speak highly enough of how friendly and caring the staff are. It is good that we have the opportunity to see him in this way, as miss not being able to see him as often as I can. Keep up the amazing work."

Daniel P
carehome.co.uk rating: 4.58 out of 5

"Helpful, friendly staff. Nothing seems too much trouble and seems very much like a large family. Even in tough Covid times, residents are being kept entertained. Always seem to show a lot of respect, understanding and care to treat people as individuals. Most of all, they have made my mum feel safe and more relaxed."

Teresa P
carehome.co.uk rating: 4.73 out of 5

"It was the first time I had seen my mother since the pandemic began, so understandably, I felt nervous about how she would be. I was met at the door with smiling kindness and efficiency while I took a test. And then taken to visit my mum, who recognised me, even though she can no longer speak! But with the kindness, I want to comment on most - even though other refurbishments and arrangements are good. Kindness is beyond price. The kind of kindness that meant my mother was wearing a blouse I had brought her for Christmas but never seen. The kind of kindness that makes my mum feel safe and me supported. Thank you so much."

W P
carehome.co.uk rating: 4.75 out of 5

"Everything about Barchester Ashfields is superb. The staff are all incredibly professional, highly motivated and happy in their work. This is reflected in the way the residents are cared for. Nothing is too much trouble. All of our mother's medical, social and care needs were delivered to the highest standards with excellent communication to our family. We are in no doubt that the care our mother received contributed greatly in enabling her to recover from her stroke, enabling her to go home. We are really glad we chose Ashfields for our mother and can't recommend it highly enough. Thanks to the whole team."

D N
carehome.co.uk rating: 5.00 out of 5

"As a family, we love this place! The staff are kind and understanding and take great care of my mam. The food is fantastic and my mam loves that she can have a glass of wine with her lunch. Also, whenever we need to talk to anyone, they are there for us. They're all amazing!"

Angela K
carehome.co.uk rating: 5.00 out of 5

"Well looked after. The outside grounds are very small for my daily walks."

D P
carehome.co.uk rating: 3.83 out of 5

"Mum has been happy here and is very well cared for. The staff are attentive, friendly and willing to do all they can with a cheery smile."

L D
carehome.co.uk rating: 5.00 out of 5

"My mum has settled so incredibly well thanks to the staff and environment of this lovely home. The cleanliness of the provision, care and dedication of staff, whether those directly involved in my mum's care or those in the office offering a kind, a listening ear when needed, are all exemplary. Activities are varied and stimulating, and mealtimes replicate the setting of a high-class hotel so that residents feel valued. I am always made to feel welcome when I visit. A great team, well done, and thank you!"

K C
carehome.co.uk rating: 5.00 out of 5

"Dad has always been very happy at Ashfields and loves the staff."

J H
carehome.co.uk rating: 4.83 out of 5

"I am very pleased with my sister's placement at Ashfields Care Home. The home is very clean and welcoming. Nice atmosphere. The staff are all very friendly and kind. The bedrooms, lounges and dining room are all beautifully furnished and everywhere is fresh. The meals on offer are well-cooked, varied and much appreciated. A good selection of activities and outings are on offer for those wishing to take part. Hairdressing and chiropody are on offer too. Pleasant gardens to enjoy. The home is small which enables staff to know all residents by name."

J H
carehome.co.uk rating: 4.42 out of 5

"My mother who was 103 at the time had to go to Barchester after being in hospital with an infection. The staff nursed her back to herself and she has had a wonderful time being able to be included in many of the daily activities the home provides. She has been looked after so well she has now reached her 104th birthday. The home is clean and the food provided in the dining room or in bed is of a very high standard. I would fully recommend Barchester to anyone."

Linda G
carehome.co.uk rating: 5.00 out of 5

"My elderly friend has been a resident at Ashfields for almost two years, since becoming unable to care for herself at home due to failing general health and mental capacity. During those two years, she has been cared for by the Ashfields staff with dignity, kindness and love. The care staff work together to provide a very clean, comfortable, loving and family-oriented home for their residents. There is a varied programme of weekly activities which is also emailed to relatives for information, and meal menus look tempting and nutritious. In addition, I appreciate greatly the fact that the care home administrator always finds time to help with any queries I may have relating to my friend and her personal affairs when I visit. I can only admire, praise and thank all the staff at Ashfields for their patience, care and dedication to my friend and all the residents in their care."

Julia D
carehome.co.uk rating: 4.92 out of 5

"My mum has been in a Barchester home for almost 2 years now. I am very pleased with the care she has received. Her medical needs have always been attended to and she is very happy there."

M S
carehome.co.uk rating: 4.00 out of 5

"I didn't want to put my father in a care home, but the time had come. Ashfields is a wonderful place for my father to be, the care staff go out of their way to see my dad happy, and nothing is too much trouble. Always clean and tidy, and as for the food which is all homemade, it's amazing and dad loves it, all staff are great couldn't be happier for my dad, he loves it there, A big thank you to everyone for making my dad so happy."

Cheryl S
carehome.co.uk rating: 4.83 out of 5

"Mum has been here for a couple of months. The staff are all lovely, friendly and hardworking and there is a lovely atmosphere. Mum is very well cared for here, The home is clean and well-kept. The food is varied and lovely. The activities are great with live music, trips out, and celebrations of Burns night, Chinese New Year. Mum is certainly looking better for being here. It is lovely to know that Mum is well cared for here which gives the family peace of mind. Thank you to all at Ashfields."

C R
carehome.co.uk rating: 4.92 out of 5

"We have always found Ashfields staff to be dedicated, caring and helpful towards both residents and their families. The care home is modern, clean and comfortable providing excellent facilities, activities and services in a safe and secure environment."

Harold B
carehome.co.uk rating: 4.83 out of 5

"Each time we bring Dad to visit Mum, we enjoy it. Ashfields is always clean, smells pleasant and the staff are so friendly and professional. Mum always looks nice and is quite happy here. Dad has been here during meals and says the food looks good. He has even been offered a meal and enjoyed it as well. Hot drinks are plentiful and provided with a chat and a smile by the host."

Debbie L
carehome.co.uk rating: 5.00 out of 5

"The staff are always accommodating and helpful when I need help to put my husband into respite. It is a difficult thing for me to do but I feel they are very supportive to my needs too. They have activities for the residents which is so important and I understand that the food is excellent too. I have already arranged further respite care for the end of September."

Karen T
carehome.co.uk rating: 4.92 out of 5

"Staff are always happy and welcoming when we visit. It's very clean, tidy and a pleasure to come. My relative is happy to be here, the happiest she's been in a long time. The food always looks nice, and a good variety on the menu. 10/10."

L D
carehome.co.uk rating: 5.00 out of 5

"We would like to say how pleased we have been with every aspect of care. The resident was treated with kindness and dignity at all times. Whenever we visited, we were made to feel welcome and feel we could discuss his progress. We were always kept up to date with any issues that occurred. We (myself, my wife and the resident's niece) are so pleased that we chose Barchester Ashfields Care Home to care for our loved one. Thank you to the manager, administrator and all the staff."

C S
carehome.co.uk rating: 5.00 out of 5

"I visited Barchester Ashfields Care Home on Saturday 17th August 2024. There was an afternoon in the garden with a BBQ and entertainment which made it feel like a garden fete. The singer was excellent and related to the audience very well. My aunt was in her wheelchair, as was her sister and there were just four carers for thirty-four residents, so the staff were working very hard! There was no manager, no admin and no head of care so I will be phoning next week for information."

Fiona P
carehome.co.uk rating: 3.80 out of 5

"The staff have been very caring and attentive. My mum has been going through a very difficult and distressing period with her illness and I have seen a genuine will to help and care for her as well as taking time to talk everything through with me. Thank you."

L T
carehome.co.uk rating: 4.42 out of 5

"Dad has received much better care since being at Barchester Ashfields Care Home. He seems very well looked after. Staff are very helpful and friendly. The home is very clean and homely. Communication is good. Management are very approachable."

Carolyn F
carehome.co.uk rating: 4.75 out of 5

"Our lovely Mum was a resident at Barchester Ashfields Care Home until she recently passed away. Her family and friends were very pleased with the kind, caring, and compassionate dedication of all the staff. Thank you to everyone who enabled us to spend those extra months with her, we will always be grateful."

K K
carehome.co.uk rating: 4.75 out of 5

"Most importantly, my mum seems happy. All the staff are so nice to my mum and her face lights up when they speak to her. If they see her walking down the corridor they say 'hello' and interact with her. I cannot fault any of the carers. My mum always looks clean. Her clothes are clean and her room is clean. There is a choice of meals. The entertainment staff actively encourage my mum to take part in activities. The social media page is interesting to look at to see what has been taking place and who too part. I am kept notified about my mum, e.g. falls or doctor visits. Overall, I am happy with Barchester Ashfields Care Home and would happily recommend it."

V P
carehome.co.uk rating: 4.17 out of 5

"I cannot express my gratitude enough for the ongoing 24-hour-a-day, seven-days-a-week care, respect and patience given to my dad. The staff go above and beyond to meet Dad's needs. I find the communication with myself is informative and constant from all at Barchester Ashfields Care Home. Their knowledge of Dad is amazing and is built upon the wonderful care they give. They listen and understand both myself and my dad which makes this current chapter in our lives so much easier to come to terms with."

Hayley M
carehome.co.uk rating: 4.92 out of 5

"As a family, we cannot express our gratitude enough for the ongoing care our loved one received. All of the staff go above and beyond what you expect and nothing is ever too much trouble. The manager is extremely caring and supportive and the whole team, including catering and admin, are involved in your loved one's journey and care. Barchester Ashfields Care Home is a credit to the organisation, we would like to thank every single member of staff who supported us and our family member. We will be forever grateful to the team. Kind regards."

Stacey G
carehome.co.uk rating: 5.00 out of 5

"After a poor experience in another care home (two weeks), we moved my husband to Barchester Ashfields Care Home. We were thrilled from day one by the facilities, staff and extremely high level of care. Now, three months since my husband became a resident, we have been delighted by the high standards in every part of his care. Staff go above and beyond expectations - the food/meals in beautifully presented restaurant are superb. For us, his family, there is a sense of extreme relief that the one we love so much is now cared for so well."

Patricia A
carehome.co.uk rating: 5.00 out of 5

"I'm extremely happy at the care my mum receives in Barchester Ashfields Care Home. The staff are lovely and very caring and meet Mum's needs with a smile. They are always there to discuss and queries you may have and nothing is too much trouble for them. A big plus for me is that Mum no longer feels lonely. When in her own home, she forgot who she'd seen or talked to so felt very lonely. The company of others and the staff mean this is no longer an issue. I leave her knowing she is in good hands."

Karen F
carehome.co.uk rating: 4.33 out of 5