What our families say

Barchester Ashfields Care Home Recommended on carehome.co.uk
We score 9.6/10

37 Reviews

Barchester Ashfields Care Home Recommended on carehome.co.uk
Requires improvement

09 December 2016

View the reportView our response

"Since my wife came in in October 2017 we have been very pleased and satisfied with the way she has been looked after."

Kenneth F
carehome.co.uk rating: 4.58 out of 5

"All the staff are so helpful, kind and caring. I would highly recommend this care home."

S B
carehome.co.uk rating: 5 out of 5

"My mother had been unwell with a cold, thrush in her mouth and a sore eye infection. The care staff were quick to contact the doctor and medicine was administered promptly. The care shown to Mum was exceptional with regular turning in her bed and monitoring her condition. Mum is in the latter stage of dementia but she is always treated with respect and love. As she is now in her room more, the staff have added lovely decorations to keep her interested."

L F
carehome.co.uk rating: 5 out of 5

"We are extremely happy with the care that Ashfields provides for my mother. Her personal care needs are provided with respect and dignity. There are plenty of activities for the residents to join in with and trips for those that are able. All the staff are friendly and caring, they keep us informed of mother's health and regular residents meetings by the manager keep us informed of the running of the home. The food is excellent and we have joined in many events and celebrations with the care home. We would have no hesitation in recommending Ashfields to anyone else looking for a care home in the area."

Sharon T
carehome.co.uk rating: 4.67 out of 5

"My husband was getting very low in his attitude to everything, especially when he avoided food and drink. The staff very kindly tried to get him interested, having the doctor check at quite a number of times. Fortunately, with staff helping him through this, he is pulling through."

Sheila A
carehome.co.uk rating: 4 out of 5

"I find it is very good for my wife."

George D
carehome.co.uk rating: 4 out of 5

"Overall, the staff are caring and provide a good environment for residents. Attention to detail could be better. The food is nourishing and well prepared. Housekeeping is good. A greater emphasis on individual stimulation for residents would help those suffering with dementia."

P B
carehome.co.uk rating: 3.42 out of 5

"The whole experience is good. My wife has been looked after with respect and care."

Graham P
carehome.co.uk rating: 4.67 out of 5

"Excellent care for my friend (born 17th July) and is 82 years old with vascular dementia. He was the caretaker of our building for close to 20 years, very independent. He was dressed well, hair trimmed. Clean shower, lovely room with memory box on door, very clean. He knew his way around, lovely sitting area, delicious meals, fabulous and respectful carers."

Natalie S
carehome.co.uk rating: 5 out of 5

"This care home is very well run. The carers are very good at what they do and very caring to the needs of the residents. Patience is required to be a carer in an environment such as this and the staff have it in abundance. The toilet and bathroom areas are always clean and fresh smelling. Food is well cooked and residents who can't feed themselves are assisted."

Tony P
carehome.co.uk rating: 3.67 out of 5

"A very well run care home, specialising in the care of dementia and similar conditions. The home is light, bright and a regular hive of activity for its residents. The staff are excellent, giving attention to everyone in their care and showing a compassion and tenderness that one can only admire."

S S
carehome.co.uk rating: 4.67 out of 5

"My mother is a resident at Ashfields and I feel she is being well cared for by kind and dedicated staff. On entering the home I was greeted by a nice fresh smell - it felt like visiting someone's home. The atmosphere is very welcoming and relaxed. The lounge is especially comfortable and the staff are always on hand to jolly everyone along! The residents' rooms are comfortable with orthopaedic beds, en suites and TVs."

A D
carehome.co.uk rating: 4.58 out of 5

"My mother has been in Ashfields since December 2016 and the staff have been polite, supportive, professional to my mother, my elderly father who visits regularly and myself. I feel confident that my mother is receiving excellent care, is treated as an individual with dignity and respect."

L H
carehome.co.uk rating: 4 out of 5

"The home is a pleasant and well-run residence. Staff are kind, friendly and professional."

M D
carehome.co.uk rating: 5 out of 5

"I have always found Ashfields welcoming when visiting my mother who has dementia and finds it hard to communicate. The carers are always on hand to help if she requires help. They show kind and sensitive care, with hugs and cuddles to help Mum feel at home. Mum now requires assistance at meal times but patience is always shown even when Mum becomes aggressive. Mum doesn't like baths/showers but the carers pick their times when Mum is in a receptive mood showing individual care."

Lesley F
carehome.co.uk rating: 4.92 out of 5

"My mother has been in this care home for more than seven years. She is extremely well cared for and the staff are more than helpful at all times. My mother still looks forward to having her hair done every week (not bad at the age of 97). They have a first rate chef at the home who prepares everything from fresh and the food is appetising. There are always activities to participate in."

M BM
carehome.co.uk rating: 4.67 out of 5

"Our father is very well looked after. We are really grateful to have found Barchester Ashfields Care Home. We would have no hesitation in recommending this home. The staff are fantastic!"

Katherine M
carehome.co.uk rating: 4.67 out of 5

"We are very pleased with the services provided by Ashfields. Our mother has been in care for a year and we have found the support and care of the staff to be excellent. Residents are all fed well, have regular activities organised and staff are attentive to their needs. We get regular updates at meetings provided by the Manager and care plans are reviewed and updated regularly. Mother feels safe and secure at the home and she is treated with dignity and respect."

Sharon T
carehome.co.uk rating: 4.58 out of 5

"I am very pleased with the care my wife is receiving at Ashfields and I am always made very welcome."

Brian S
carehome.co.uk rating: 4.5 out of 5

"The family were made welcome at Barchester Ashfields Care Home at all times. We cannot thank it's staff enough for the peaceful and dignified end of life they gave to my sister. It is something that the family will always remember. The manager was so kind and understanding."

Kathleen W
carehome.co.uk rating: 5 out of 5

"All the staff were helpful and friendly and especially the management who gave me a great deal of assistance in transporting my wife to Ashfields. Also during my visits. Meals were first rate and the en-suite room was cheerful and comfortable. My wife appeared quite comfortable there."

Reginald C
carehome.co.uk rating: 4.58 out of 5

"I found the overall care of my dad was very good and specific staff members were particularly lovely and took him under their wing. He was very poorly throughout his stay and could be quite difficult to handle sometimes, but at the very end there were 5 members of staff sitting with him and that gave us a great comfort. However at times during his stay there were staff shortages and my dads cleanliness was not as good as it could have been, and I needed to insist he was given a bath. You need to get rid of the carpets in the room."

Fiona L
carehome.co.uk rating: 3.83 out of 5

"Ashfields is a home for elderly people with dementia. There has been a period of management change and now there appears to be more focus on the details. My mum is looked after well, but the staff are busy and at times and she would like a little more one to one attention."

Roger A
carehome.co.uk rating: 4 out of 5

"My sister has been at Ashfields Care Home for a long time. She is very poorly now aged 86. I see my sister twice a week. I visit her on different days of the week and time of day. I have always been pleased with the care she receives."

Kathleen W
carehome.co.uk rating: 4.25 out of 5

"My mother has just moved into Ashfield Care Home. We were given a very good tour of the home and the staff were so friendly and caring that we decided it would be the best place for mother. We have been very impressed by the care and support my mother has received. The staff have taken mum out on trips and encouraged her to make friends. The staff spend time talking to mother and nothing is too much trouble. They have got her ready for a wedding she attended. We have been invited to the home for a meal with mum and the family. Mum has her hair cut, feet looked after, clothes washed and she is bathed when necessary. Since entering the home mum is the happiest we have seen her for a long time. She feels safe and secure and the staff treat her with respect and dignity. The whole family are impressed with the homes environment and the care is receiving."

Sharon T
carehome.co.uk rating: 4.83 out of 5

"Excellent care. Staff all very helpful and friendly. We are delighted and relieved that our father is getting good, dignified care."

Katherine M
carehome.co.uk rating: 4.83 out of 5

"We are really pleased with how well mum has settled into Ashfield. In particular, we like how she spends time with other residents in the sitting room and participates in activities. In her previous care home, she did not have her room so we are very relieved that she has a better more sociable quality fo life. She has made friends, put on weight, and has been out on trips. Overall I think she is happy at Ashfields and safe which gives us peace of mind."

Tina F
carehome.co.uk rating: 4.5 out of 5

"Excellent service throughout. Staff are very friendly and helpful. Any queries are answered quickly. The most important thing is that my mother is happy and settled."

Phillip M
carehome.co.uk rating: 5 out of 5

"This care home has an amazing atmosphere as trained nurse and community chaplain. I have visited many care homes and this was my best ever experience. Through suffering from dementia the residents in this care home seemed to be at home in their surroundings and I was most definitely visiting their home as a guest. The sense of continuing respect for each individual was very evident and the attention to detail and creativity in using things that prompted memories for people was incredible."

Caroline S
carehome.co.uk rating: 5 out of 5

"My mother attended daycare at Ashfields and always enjoyed her time there. Staff were kind and considerate at all times and treated my mother with care and respect. Facilities were good and she enjoyed numerous activities."

Ian
carehome.co.uk rating: 4.33 out of 5

"For visitors it is a pleasant welcoming establishment in the village setting, helpful staff in reception and with refreshments available. Over five years I have been impressed with the care given by the staff and the professional handling of the more difficult dementia cases and even now in the later stages of need one to one care i.e spoon feeding ect although it must be a very demanding job they are always willing to greet with a smile, credit to them all. Overall a very clean home with good food."

Graham P
carehome.co.uk rating: 5 out of 5

"A very comfortable and positive care home. Staff always go that extra mile."

Margaret B
carehome.co.uk rating: 4.5 out of 5

"When visiting my mother at Ashfields I always find the staff very friendly and extremely attentive to her needs. As she has dementia nothing is too much trouble to make her as happy and comfortable as they can. There is always a happy atmosphere and lovely smell of cooking! We are very satisfied with every aspect of her care."

Brian W
carehome.co.uk rating: 4.5 out of 5

"Mum has vascular dementia, the staff are always very hard working and understanding, I am very happy with their care. She is always clean and in her own clothes which is a plus. There have been a few changes in management and carers. The only thing I am concerned about on occasions is the amount of staff on duty. The home is always really clean and tidy, mum seems to be happy and contented. The staff always have time for the residents and also for me, I have needed them on many occasions when I have been upset."

Linda T
carehome.co.uk rating: 4.75 out of 5

"Review was very positive underlining the care needs of my sister. I was made to feel very welcome by the friendly staff and met the new manager for the first time she came across very positively about her role and seemed pleased that we were happy about my sisters continued care. She did point out that after a recent inspection she needs to address some issues and that she would be attending to these soon. I left feeling happy at where my sister is and confident that all her needs are being met."

Ian B
carehome.co.uk rating: 4.42 out of 5

"Very caring and cheerful staff, good food and facilities. Events organised and residents treated with dignity - doctor visits regularly. Only criticism - gifts and belongings go missing, hard to keep track of personal items. Overall standard is very good and the staff are doing an excellent job."

Nik M
carehome.co.uk rating: 4.82 out of 5

"My family and I have always been greeted with recognition and inclusion. We have noted that staff look after our mum as well as possible in this environment and treat her as close to one of their own family members as is possible. My sister and I are regularly updated on mums progress and we feel that she is well cared for. Its a shame that she is not well enough to participate fully in the regular outings/events made available to her."

Christina B
carehome.co.uk rating: 4.75 out of 5

"Excellent in all areas."

Gillian T
carehome.co.uk rating: 5 out of 5

"This was my father-in-laws first visit to Ashfields for respite care, my father-in-law really enjoyed his week, the care given was excellent. Lovely friendly staff, nothing was too much trouble. The variety of food in the restaurant was great. Everywhere so clean and tidy. All the residents seem so happy and settled. My father-in-law will be back in October."

Dawn M
carehome.co.uk rating: 4.5 out of 5

"My husband is very well cared for, well fed. Christmas and New Year were very good. I am made to feel one of the family when visiting and can have meals with him at any time. I do fee it would be better if there were more male residents in the home."

S B
carehome.co.uk rating: 4.75 out of 5

"The atmosphere in the lounges and communal area appear happy and caring. Two of the residents come across as aggressive due to their illnesses but are attended to by staff in a diplomatic caring way, especially if they confront other residents. The residents always appear clean and tidy in their dress. Those who are able to are taken on many trips ie. river boat excursion, visits to local garden centre etc. and are well attended to."

M P
carehome.co.uk rating: 4.5 out of 5

"I was so impressed with the home, especially as I was walking around, they had entertainment on. All the staff kitchen, laundry, admin all took the time to get involved. This made me feel home from home and not just a care home. The staff care! I was looking for day care however my dad does not have dementia."

Hannah
carehome.co.uk rating: 5 out of 5

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