Reviews for Appletree Grange Care Home

I work for Gateshead Equipment Services delivering & collecting all across the area & I have to thank your staff in particular Nicola for being so on the ball, friendly and helpful every time I visit.
Best staff across all the homes I visit!
Neil

Mother in law, Ann was moved here from a very poor Care Home and the staff and the Appletree Care Home couldn't have been more accommodating and caring.The staff have a can do attitude and were always very compassionate, nothing was ever a bother. We are so glad she was moved here. We can't thank the Staff enough. 5 Star ⭐⭐⭐⭐⭐

"I would like to start by saying the staff are amazing with the very challenging job they do every day. The home has a new manager who is doing a very good job. The home is being refurbished which was in great need. The staff keep me informed of things I need to no about my mams care and her needs. They do lots of activities with the clients fun stuff on top of everything else they do. Thank you to everyone at Appletree for all you do"

Diane B
carehome.co.uk rating: 4.92 out of 5

"I am writing this on behalf of my husband, who has dementia, and I am his wife and carer. I booked my husband for respite care at Appletree Grange while I was in hospital. This was his second visit. I cannot fault the manager & staff at Appletree who went out of their way to welcome my husband and make him feel comfortable. He wasn't settling very well, and the staff showed care and compassion for which I was very grateful. I asked him if he liked the home, and he said the staff and food were lovely, but he didn't like his bed."

Pauline L
carehome.co.uk rating: 4.75 out of 5

"The staff very good and really happy. My mother in law settled well due to kindness of the staff. Food lovely. Drinks always on the go."

H M
carehome.co.uk rating: 4.55 out of 5

"In the few months my husband has been in care, I found the staff very caring, that includes all staff from Management to Domestics. All my husband's needs have been taken care of and privicy and dignity has been shown to him. I would recommend Appletree Grange to anyone who may need care."

A B
carehome.co.uk rating: 4.83 out of 5

"Stayed with my dad until an ambulance arrived at 12 at night. As I live in London I can't explain how great full I was knowing dad wasn't on his own I really appreciated there care and understanding to the situation"

Michael T
carehome.co.uk rating: 4.17 out of 5

"Always a pleasure to visit Mum in the home. She is always allowed to choose her clothes, what she wants to do and her carers. The manager is always happy to answer any questions and is always reassuring in all my questions. Always feels comfortable coming to talk."

Danielle L
carehome.co.uk rating: 4.50 out of 5

"Although we got off to a shaky start when mum entered the home about 18 months ago, I guess mainly around mum leaving her much loved family home and all of us getting used to new people and a new regime in our lives. To see her now settled and comfortable and cared for is a testimony to the staff here. From the new manager, administration and carers a huge thank you from the bottom of my heart. You have and are making a difference. Keep doing what you are doing, you're fab!"

K P
carehome.co.uk rating: 3.83 out of 5

"Always friendly, and Granny is always very happy."

Charlotte L
carehome.co.uk rating: 4.17 out of 5

"Our mum has been at Appletree for 2 years in February and has been very well cared for and happy. The staff are all wonderful and do a fantastic job and are very hard working, but I feel there is a need for more staff to refill permanent jobs of people who have left of late, hopefully, it will improve very soon! Activities have been non-existent of late but things are on the up with wonderful new activities lady with good ideas, doing a fab job. The home could do with a total refurb inside and out, hope it happens very soon, spending some money would make a huge difference."

E R
carehome.co.uk rating: 3.83 out of 5

"With regret, I have had to place my aunt in a care home but it became necessary for her increasing needs and safety. Appletree Grange is close by and was recommended by a friend. I have had experience with other care homes and can say that Appletree Grange is the best because of the care I see given to all residents, the staff are amazing. I have been into smarter homes but it is all about how hard staff try to make residents' lives as comfortable as possible. I would recommend this care home to others."

Marjorie F
carehome.co.uk rating: 4.17 out of 5

"Generally happy with the care she has been given and she has never complained about anything I live near the home and visit often. One issue is the lack of parking facilities and we have to often park at the nearby garden centre."

K G
carehome.co.uk rating: 3.58 out of 5

"The manager/deputy are a credit to your company. Excellent staff, attentive, caring, efficient and knowledgable. The rooms are shabby and require painting badly. Bedspreads are worn and dated, the furniture is old, drawers stiff, wardrobe doors stick, cabinets chipped. Tv's no signal and no remotes. The place is let down by the communal area, chairs have seen better days and need better covers on. Table for coffees needs to be more stable. The home itself is ready for an upgrade to reflect the staff and their dedication and excellent service they provide."

J A
carehome.co.uk rating: 4.00 out of 5

"After a tough start, the resident has settled down really well. The resident wouldn't have gotten the excellent medical attention that has been received here. Seems happy with meals."

G R
carehome.co.uk rating: 4.42 out of 5

"Staff are very friendly and kind and offer much support and care to residents. Rooms are tidy and well kept - very cosy. Management is outstanding and made it very easy to communicate with family members and is very compassionate. All meals are given to residents at a very high standard with different options. Would highly recommend the home."

H W
carehome.co.uk rating: 4.25 out of 5

"The care Mam has received has been superb. Especially during the whole pandemic. The staff are kind, loving and caring and always treat Mam with the utmost respect. The manager has gone above and beyond with her help and support, which has been so comforting to my family in Australia. I know Mam is in the best hands possible, and I am very grateful to all the staff who make this possible."

Sharon W
carehome.co.uk rating: 4.75 out of 5

"I am so glad I was able to get my husband into Appletree Grange. It satisfied all of my needs for him and everyone is friendly."

M L
carehome.co.uk rating: 5.00 out of 5

"My mother has been in Barchester Appletree Grange for eighteen months and after initially not settling down has settled in really well, taking part in activities and enjoying the entertainment up until Covid restricted admission to the home. I have no problem recommending Appletree Grange and their staff."

Dacid M
carehome.co.uk rating: 5.00 out of 5

"The staff and home are very good."

J T
carehome.co.uk rating: 5.00 out of 5

"This review is related to the end-of-life care our mother received. The professional support from four particular members of staff and others was outstanding. Their commitment to our mother's comfort, dignity, medical, spiritual and social needs was outstanding. She died peacefully, pain-free and in comfort. In addition, the support to the family was compassionate, kind and caring. This is professional residential care at its best. Thank you."

S M
carehome.co.uk rating: 5.00 out of 5

"Appletree Grange staff made my dad's stay at the care home a contented one they treated him with care, dignity and most importantly made him happy. Unfortunately, my dad died on the 14th of April 2023 but only the Friday before his death he was dancing with the carers as they had a singer performing. We will always be grateful to the manager and her team for looking after him."

D G
carehome.co.uk rating: 4.92 out of 5

"My parent receives excellent care from staff. Manager and carers are friendly and welcoming any time of day or night. Activities were amazing, but have dwindled off recently, hopefully, this will pick up again soon. I definitely recommend Appletree Grange to potential new residents and families. However, the home is let down by Barchester and needs an upgrade inside and out. The building is unappealing and doesn't do justice to the wonderful staff inside. Rooms are shabby and need painting, curtains and bedspreads are dull and dingy, drawers, wardrobes are old and need replacing with furniture fit for purpose. Barchester claims they have invested in refurbishments since 2015, but it appears Appletree has been overlooked; maybe the refurbishments are focused on the bigger, more lucrative homes. Thanks to the dedicated staff my parent is happy, safe and content and because of dementia unaware of their surroundings, but families are aware. It saddens me that loved ones and staff seem to have been forgotten by the owners."

A G
carehome.co.uk rating: 3.92 out of 5

"Clean, tidy rooms. Friendly, efficient staff. Mother receives the care and attention she needs."

T H
carehome.co.uk rating: 3.83 out of 5

"From the moment my mother-in-law came to this home, I felt as if she was totally cared for, the manager and now they have a temporary manager and all staff are fabulous. The home is currently getting redecorated to a very high standard and there are daytime activities which help their days being entertained. I can't stress enough about the fantastic staff."

Christine C
carehome.co.uk rating: 4.92 out of 5

"Since my mother came to Barchester Appletree Grange Care Home, I have been more than happy with the care from the staff. They always keep me updated with mUm's care plan and her well-being. Manager and staff are always busy with the residents, making sure they are well looked after. Nice to see that all areas are getting refurbished."

P C
carehome.co.uk rating: 4.64 out of 5

"As a friend of the service user, I can only comment on a limited number of categories. I have found the staff to be welcoming, friendly, and helpful. The home is clean and well cared for, with renovations currently ongoing. The residents are well presented in clean clothes with attention to personal care, for example, hair and cleanliness."

M D
carehome.co.uk rating: 4.67 out of 5

"I cannot praise too highly what I think of the care, the staff and the food that my wife gets since she came into Barchester Appletree Grange Care Home about one month ago."

Harry H
carehome.co.uk rating: 5.00 out of 5

"My first impression when I entered the home was that it was a very happy place. The staff were very friendly and professional. The atmosphere was so relaxed. I felt sure my husband would be well cared for. He has a lovely room looking out onto the road which he likes because he loves to watch what is going on. I am so glad he is able to stay here."

I B
carehome.co.uk rating: 4.50 out of 5

"My mum has been a resident of Barchester Appletree Grange Care Home since February 2024. The staff in the care home are fabulous! My mum is happy and looked after with the utmost care and dignity. There are lots of activities for the residents to enhance their day and ensure they feel valued. I must mention the new manager who joined in October 2024. He is fantastic and has introduced new initiatives and ideas all of which have further improved the home. Well done!"

J S
carehome.co.uk rating: 4.83 out of 5

"The care home was very quick to respond to my inquiry for respite care admission. They made the necessary arrangements with the hospital before discharge. That took a weight off my shoulders during an acutely difficult period. On admission to the care home, my relative was assessed for risk of falls and appropriate measures were quickly put in place. I have observed that there is a very good ratio of staff to clients. There are weekly GP visits. The management is quick to respond to queries from clients' next of kin. I have had no cause to make a complaint about this establishment in the six weeks that I have been dealing with it. I think that it is a very good care home."

C R
carehome.co.uk rating: 4.58 out of 5

"Appletree is a small friendly care home, where all the residents are treated with dignity and respect. During the day the residence socialise/relax in one communal living area, where they can interact with their fellow residents and carers. From my experience, visiting my mother on a regular basis, I've noticed the staff are of the highest standard and they genuinely care for the residents, which gives me peace of mind knowing my mam is being given the best care possible."

David B
carehome.co.uk rating: 4.75 out of 5

"Mam is very well looked after. My sister and I have no worries about Mam. She is always very well, if there are any problems I am informed directly."

Valerie R
carehome.co.uk rating: 5.00 out of 5

"Appletree is a delightful care home where my mother has settled very well, but this home would really go upmarket if they had a conservatory so families could sit with residents."

Doreen W
carehome.co.uk rating: 5.00 out of 5

"Appletree Grange could really use a conservatory built. It would be ideal for residents to sit in, on a lovely day and to watch things in the garden. It would also be good for any events they have planned. Appletree is a very caring and well-kept home, my mum loves it there."

Susan D
carehome.co.uk rating: 4.83 out of 5

"My experience of Appletree Grange is most pleasing and positive in every respect. The care my aunt receives is of an excellent standard. Her individual needs are well catered for with great care, respect and understanding by all the staff. I wouldn't hesitate in recommending Appletree Grange to anyone else."

K S
carehome.co.uk rating: 5.00 out of 5

"Speaking on behalf of my mother, as Mam has dementia and Alzheimer's, Mam seems very happy, clean, groomed. She likes her outings and loves watching telly and going over to the Community Hall to have a bit of a dance. I would only love it if she could recognise me but she can't, well she is still here."

Ruth B
carehome.co.uk rating: 4.17 out of 5

"I am very happy with Barchester Appletree Grange Care Home. All the resident are well fed and cared for, the place is always very clean and there is a lady who calls bingo and does a lot of other activities as well as entertainers coming to the house. There is a TV in the lounge with plenty of DVD's. There is also a cassette to play music. People who cannot feed themselves are fed by the staff each meal and all the carers make everyone welcome when you visit the home. It's a home from home."

Sonia W
carehome.co.uk rating: 5.00 out of 5

"The home has been the best thing that has happened to my mother in recent years. She is safe, well cared for, and has lots of company. She engages in the activities and is happy to join in whatever is going on. We were worried as a family about placing my mother in care but those fears and worries have totally disappeared. I cannot praise the home and all the people who work in it enough. The standards are exceptional."

Ray J
carehome.co.uk rating: 5.00 out of 5

"Mum has advanced stage Vascular Dementia and was friendly it increasingly difficult to lead an independent life. She was depressed and withdrawn. Since she entered Appletree Grange she has a renewed zest for life and is happy and content. The staff are caring and efficient. They treat each resident with respect and have a genuine liking for them. My sisters and I were worried about how mum would react to her new life - our worries were needless, thanks to the care of the care home staff and management. Have recommended Barchester Appletree Grange Care Home to friends of ours."

Liz C
carehome.co.uk rating: 4.75 out of 5

"After the first few weeks, my Mam has settled in very well and is very happy at this home. She has lots of activities and trips out and joins in with all of the activities."

David L
carehome.co.uk rating: 4.83 out of 5

"The staff in the home are very friendly, caring and obliging. Bedrooms seem rather small, no room for any additional furniture i.e another chair for visitors. The furniture in the bedroom is quite old. Daytime area (lounge) is tight for space both for residents and visitors. Narrow corridors make it difficult to give residents walking exercise."

Christine A
carehome.co.uk rating: 3.67 out of 5

"Barchester Appletree Grange Care Home staff have been my mother's guardian angels. I am unable to nominate an employee of the month of this outstanding team as each and every member of staff has shown our dear Mam respect and treated her with the utmost dignity. More importantly given her the best person-centered loving care and we appreciate their understanding of our Mam's wonderful personality and sense of humour. We feel relieved and forever thankful that she has been in the safe and capable hands of the management and staff at Barchester Appletree Grange Care Home. Afterall, Mam is our most treasured and loved member of the family and deserves nothing but the best and this she has received with thanks."

Sue L
carehome.co.uk rating: 4.92 out of 5

"Since my mother has resided at Appletree Grange she has been cared for extremely well with respect and dignity. The staff have as very caring approach and make family and friends feel very welcome. The management have been great helping with any questions and advice."

L S
carehome.co.uk rating: 4.58 out of 5

"Well kept very clean home. Staff always willing to talk about residents, plenty of activities to keep minds working. My father has improved loads since coming to Appletree. If he had stayed at the previous home I don't think he would still be with us. Love the open days, raffles and tombola's. The atmosphere is relaxed, homely feel about the place with nice nick nacks like a proper home not a care home."

Jean S
carehome.co.uk rating: 4.92 out of 5

"I find Appletree Grange to be a home loving atmosphere, staff are lovely with the residents, if I have any concerns they are easy to talk to and give me peace of mind, they have summer fairs, which are quite good, we have sing-alongs which get the residents involved and which they enjoy. All in all I am quite happy with the care there."

Florence D
carehome.co.uk rating: 4.25 out of 5

"I am always kept informed of my sisters health, how she has been and what she has been doing."

Ann S
carehome.co.uk rating: 5.00 out of 5