Reviews for Alice Grange Care Home

Every time I visit Alice Grange the staff are so welcoming. The entertainment and activities is second to none and I can't praise the team enough for keeping my Aunt happy content.
The gardens are lovely and relaxing to sit in and so much thought has been put into the rainbow garden.
We love to sit the cafe area to have coffee and cake all made at the home making it a real home from home.

Stayed for two weeks respite as I do most years. Keep coming back so that says it all. Staff always welcoming,friendly and happy to learn how to use my lifting equipment and care package that comes with me. Long may this lovely home continue!

Barchester Alice Grange is an absolutely fantastic environment for those requiring additional care particularly from my experience Dementia.
The staff are wonderful. Everything they do has the individuals needs at the forefront. Nothing is too much trouble. Personal care is well executed.

Whenever visiting you made to feel welcome by everyone. I’d go so far to say those that care are friends. It’s a place full of laughter & joy.

The activities provided are always well thought out. Musical entertainment is always popular.

Any fears that I may of had of nursing care are completely unfounded at Alice Grange.

Thankyou

After my brother and myself visited many care homes and being a carer in one myself I knew that Alice care home was the one. The manager Rachel gave us a tour and was very impressed with her openness and honesty and said her door is always open.
On the day of moving our mother who has Alzheimer’s in we were both so nervous how our mum would be. However we needn’t of worried, as our mum was provided with lunch and introduced to other residents while we unpacked her belongings.
The activities lead Penny and carer Emily literally couldn’t have been so kind and welcoming which made the transition smooth.
It understandably took our mother a little while to settle which is to be expected but the staff were so supportive and caring to us all which reassured us.
Everyone of the staff are wonderful and carers Mary-Beth and Jay have both been fantastic.
We are so grateful and happy that our mum is in a safe and beautiful home and is being treated with dignity and respect.
The activities and facilities are both excellent and my mum says in her own words “everyone here are just so lovely and I’m really happy here”
Well done Alice Grange and thank you.
Lynn and Stephen

I moved my aunt into the Alice Grange after visiting a number of homes. The atmosphere and ambiance was so welcoming and friendly. Elizabeth has dementia and unable to care for herself. The staff at Alice Grange have taken great care of her. All the residents are friendly and supportive of one another. They enjoy regular entertainment and trips out organised by wonderful Lynn. All the staff are aware of all the residents and their families and communication is good (which is very important when entrusting your loved ones with potential strangers!). The home is beautifully decorated but feels homely and welcoming. I would thoroughly recommend a visit to Alice Grange if you're looking to place a loved one in permanent or rest bite care.
Karen Stock

"The care home is just brilliant. The staff are all very friendly and caring. Residents have plenty of entertainment and activities are so good, so much to do. Can highly recommend."

S L
carehome.co.uk rating: 5.00 out of 5

"Staff are all wonderful. Dad enjoys activity, food!"

V W
carehome.co.uk rating: 5.00 out of 5

"Thank you to all the staff from the nurses, carers, cleaners, management and the cooks. We couldn't ask for more in terms of how they looked after my partner while he was with you here at the care home. Will recommend this place to anyone who needs the care."

Shelia R
carehome.co.uk rating: 5.00 out of 5

"The staff all of them were excellent from the cleaners to the care staff to the chefs we all cant thank you enough we will always recommend Alice Grange to anyone."

Clive P
carehome.co.uk rating: 5.00 out of 5

"Mum came to Alice Grange at short notice + loved it from the initial visit. It is so reassuring that she is well looked after + entertained so much. As children it is fantastic that the home share responsibility for her + we can enjoy time with her more. Thanks to all, we can't recommend enough."

Sarah H
carehome.co.uk rating: 5.00 out of 5

"I enjoy coming here every Friday to see staff and other people. Makes me happy to see everyone."

P H
carehome.co.uk rating: 5.00 out of 5

"From the moment we were shown around Alice Grange we knew it was the right place for our mother with Alzheimers. The manager was honest and approachable. The day of arrival we were met and taken to her room and she had lunch whilst we unpacked. Then the lead activities + senior carer were just wonderful and made our mum feel safe + welcomed. The staff, from nurses, carers, activities + management have been nothing more than wonderful + my mum is very settled + enjoying life again."

Lynn H
carehome.co.uk rating: 4.92 out of 5

"Our mother had a stroke in 2023, had lost the mobility on her left side and hadn't been coping well with home carers. We were delighted that we managed to get her a room at Alice Grange as it looked amazing and the carers were so friendly. The food leaves a lot to be desired and the strict regime of the management was heart-breaking. My mother was not allowed a table for jigsaw puzzles, despite whole rooms not in use. When they used the dining room on the 1st floor, there were only 4 residents in there, but they were made to sit on the table in the middle & not permitted to move next to the window. Rules are so strict and appearance is too important. The carers and cleaners were amazing and well qualified, but over worked as bells were constant. The management team seemed ok at first, but finance was a mess and the admin bordered on rude and uncaring. So glad she left as she is so much happier in her new home, laughs more & her mobility has improved. Looks aren't everything."

Alison L
carehome.co.uk rating: 3.00 out of 5

"I have visited several friends in different care homes all of which are not a patch on Alice Grange. Everything about it is absolutely perfect. The staff are always there but in the background. Unobserved by me but always there when needed."

Brian B
carehome.co.uk rating: 5.00 out of 5

"Barchester Alice Grange Care Home is very clean and the staff are very friendly. My mum is happy here and gets good care from the staff. The rooms are a nice size as well, there is a lot of activities for my mum to choose from."

Andrew G
carehome.co.uk rating: 5.00 out of 5

"We are very happy with the home. The staff are very professional, kind and caring. They are thoughtful towards my husband and me. The home is furnished to a high standard and very clean."

Stephanie A
carehome.co.uk rating: 4.75 out of 5

"I am perfectly satisfied in all respects. The reason I have not given the activities rating is that I am writing a book and prefer to use my time on my computer."

Keith B
carehome.co.uk rating: 5.00 out of 5

"Very helpful staff, lovely care, friendly staff, good food and to be fair I can't find fault."

D K
carehome.co.uk rating: 5.00 out of 5

"My husband was bought here from hospital immediately the first impressions were great. Lovely decor, warm and very clean. The staff welcomed my husband and myself and very quickly attended to his needs. His comfort was paramount to all staff. Alice Grange Care Home has the most caring staff that are kind, caring and listen and respond. My husband, even though terminal, is extremely happy at Alice Grange Care Home"

Shirley L
carehome.co.uk rating: 5.00 out of 5

"The care, love and attention given to me by all members of the care team and management were always outstanding. The amazing staff helped me in the most possible way. Nothing is too much trouble for any of the staff, from the lady who runs Barchester Alice Grange Care Home, the lady that fills up the coffee and the nurses and care staff, they are all just lovely. Thank you for everything!"

S S
carehome.co.uk rating: 5.00 out of 5

"We have been really pleased with the level of care that Alice Grange has been able to deliver for my very poorly wife. All the staff work tirelessly to ensure that all my wife's needs are met. When issues arrive and staff are made aware they are very quick to find solutions and do not ignore requests or concerns as previous homes we have been to have done in the past. All the residents seem happy and relaxed which, we feel, is down to the cheerful, positive attitudes of the carers. The activities provided are well-planned and appropriate with excellent variety. The staff are really enthusiastic and engage the residents effectively. The food is excellent."

Robert D
carehome.co.uk rating: 4.83 out of 5

"I spent ten days at Alice Grange for respite care after knee surgery. I was very impressed with the standard of care I received. The staff were very friendly, caring and supportive. My room was spacious and very comfortable. There was a good choice of meals available. It was only on the Sunday that I felt the staff were rather stretched. I would be more than happy to visit again should the need arise and would recommend it to my friends."

Susan B
carehome.co.uk rating: 4.75 out of 5

"Life here at Alice Grange is perfect, everyone is nice from the staff to management. Salute to everyone."

R S
carehome.co.uk rating: 5.00 out of 5

"Arriving at Alice Grange was the perfect choice that me and my family decided. I am treated as a family member. The room was perfect, the staff are amazing. The food, treatment and management are excellent. After my stay, I am looking forward to coming back."

B B
carehome.co.uk rating: 5.00 out of 5

"I came back here at Alice Grange for another round of respite. The experience became more outstanding. The staff are very helpful and have lots of activities. The food is much appetising. I will be looking to be permanent here and would like to give Alice Grange 5 stars."

N W
carehome.co.uk rating: 5.00 out of 5

"This review relates solely to the efforts of the activities coordinator and her team went to make my Mum’s 100th birthday party a memorable occasion. This was in spite of the difficulties created by the Covid outbreak in the home and the heat. I am sure that when Mum has had time to reflect on the day’s events, she will realise what hard work and commitment the staff have made. A big thank you also goes to the chefs for making the cakes and catering for the family lunch."

Tim Q
carehome.co.uk rating: 3.75 out of 5

"Dad entered the care home in April 2021 and was met with smiling faces which was good as he was very apprehensive about going. He settled in well and received excellent care. I speak regularly to the manager and along with other staff, I find them very helpful and friendly. I'm glad I brought my dad to Alice Grange."

K W
carehome.co.uk rating: 5.00 out of 5

"I was made very welcome and I was able to bring my own bed, chair and books. This made the move much less difficult for me. The staff were very understanding and have really made a massive difference to my well-being. They are kind and helpful and they are good people and know the best for me."

K B
carehome.co.uk rating: 5.00 out of 5

"Alice Grange is a place to stay and retire! I am a new resident here, and staff treat me as a king! Food is excellent and will be gaining weight here. Staff are excellent and friendly."

M M
carehome.co.uk rating: 5.00 out of 5

"Alice Grange is an excellent care home with professional staff and management. My grandmother is a patient here, and upon visiting her, we can see that she really enjoys her stay and is really well taken care of. Our family has inquired about various care homes, and only Alice Grange met our qualifications."

E W
carehome.co.uk rating: 5.00 out of 5

"Me and my wife stayed in Alice Grange for three weeks. We enjoyed our stay. Staff were always helpful and friendly. Activities are very good. We will come back to Alice Grange when needed!"

B P
carehome.co.uk rating: 5.00 out of 5

"I find the people in Alice Grange very pleasant, always welcoming and ready to listen to my concerns. Staff are kind and sensitive to my needs. Very, very good activities."

P D
carehome.co.uk rating: 5.00 out of 5

"I enjoyed today with a sing-a-long. I love the Christmas tree and the decorations. Come and enjoy your stay at Alice Grange."

A S
carehome.co.uk rating: 5.00 out of 5

"All the staff are so kind to dad, and all of us family. He has settled in very quickly and is starting to look much better again. All his medical needs are being thoroughly investigated and I feel he is in good hands. He is enjoying all the musical entertainment provided, even singing along."

S M
carehome.co.uk rating: 5.00 out of 5

"I am happy with everything in the home. I don't have complaints. I like my cosy room with the garden outside. The food is lovely all staff have been very helpful. I like socialising and music or live entertainment."

G K
carehome.co.uk rating: 5.00 out of 5

"I regularly visit with my black labrador as a PAT dog. I always find the staff happy, pleasant and keen to sort out any concerns that the residents may have. The residents appear well cared for. The home is welcoming and very clean, all the rooms are beautifully decorated and feel very homely. I would be very happy to recommend the Alice Grange to anyone thinking about respite or longer-term care."

Caroline S
carehome.co.uk rating: 4.58 out of 5

"All the staff and residents were kind and helpful to me."

J F
carehome.co.uk rating: 4.17 out of 5

"The staff are very helpful. Hope they will keep me!"

B D
carehome.co.uk rating: 5.00 out of 5

"I travelled for 6 hours to come to Alice grange. When I arrived the staff were welcoming. I hope I will enjoy my permanent stay here."

M H
carehome.co.uk rating: 5.00 out of 5

"I arrived at Alice Grange a couple of weeks and I enjoyed my stay. My husband will be coming to stay with me here and hoping to be permanent. The food is good and very appetising. The staff and management are amazing."

A B
carehome.co.uk rating: 5.00 out of 5

"I've lived here at Alice Grange for quite some time. The staff are brilliant. I will stay here until I die!"

C F
carehome.co.uk rating: 5.00 out of 5

"Experience at The Grange staff are friendly."

L M
carehome.co.uk rating: 5.00 out of 5

"The staff were really friendly and helpful and were very good at communicating with family and making sure that mum always got to speak to us whenever we called. Mum enjoyed her stay and seemed to enjoy all the activities and speaking with everyone."

G G
carehome.co.uk rating: 4.67 out of 5

"Carers are friendly and empathic. They cope compassionately with the needs I wanted. I have built relationships with the nurses, care staff, domestic, administrators, activity staff and lastly the manager who is always around when needed. Alice Grange will be my forever home."

M H
carehome.co.uk rating: 5.00 out of 5

"I enjoy my new home Alice Grange. A lot of activities and I am fully motivated. The staff are always happy to help and friendly. The food is good, the room is very spacious. If I am being asked I will recommend people with age lie mt to retire in Alice Grange plus the management is always visible."

M M
carehome.co.uk rating: 5.00 out of 5

"From the moment I stepped into Alice Grange I knew my husband would be happy and well looked after, such a lovely atmosphere, everyone so calm, kind and professional. Unfortunately, his lost clothes are a very big issue with me, to date, I am still missing pyjamas and vests worth £43.50 to us!"

J C
carehome.co.uk rating: 4.40 out of 5

"I was a respite resident here at Alice Grange and come back permanent. I enjoyed the walking about on the corridor, activities are enjoyable. No words to add action speaks louder than words."

M H
carehome.co.uk rating: 5.00 out of 5