What our families say

Barchester Alice Grange Care Home Recommended on carehome.co.uk
We score 9.5/10

36 Reviews

Barchester Alice Grange Care Home Recommended on carehome.co.uk
Good

15 June 2017

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"The management showed support and compassion towards me at a very difficult time when my mum required care. Staff at the Alice Grange went out of their way to support mum to settle into what was to become her new home. Staff are very attentive to my mum's needs and have become her confidants when she is having an "off day". All staff from management, care, activities, domestics and catering go out of their way to make things as comfortable and strive to improve when needed."

J D
carehome.co.uk rating: 4.89 out of 5

"My mother is very happy here. She joins in the activities, which she enjoys very much. Likes going to the dining room and meeting others to talk with whilst having her meals. Staff very kind and friendly."

Doreen M
carehome.co.uk rating: 5 out of 5

"My mother entered the home on 16th February 2018. I have been impressed by the dedication and care of the staff. My partner and I have always found the staff willing to discuss how my mum has been. The home itself is always well presented, clean and efficient. I would and so would my partner recommend the home to potential clients."

L H
carehome.co.uk rating: 4.75 out of 5

"The care of my mother, on the whole, is of a good standard. Carers call her by her preferred name and talk to her while administering any care needs. Occasionally, I am concerned when her preferred foods or drinks (yoghurts/orange squash) are not available as they have run out. I am pleased with the communication given by the home to me concerning any developments around my mother's needs."

L P
carehome.co.uk rating: 3.83 out of 5

"I have found all the headings (as below) describe the needs and conditions for any care home. Alice Grange meets all very very well. Last years CQC review met these conditions with good proving a sound steady progress."

Ronald H MBE
carehome.co.uk rating: 5 out of 5

"Alice Grange has been a home from home for both my mum-in-law now deceased and looking after father-in-law on respite afterwards. They have supported the family beyond all expectations."

Teresa T
carehome.co.uk rating: 5 out of 5

"I am so very impressed by the ease of access regarding my friend's transfer from hospital into Alice Grange. The General Manager made the transfer seamless, both for myself and my friend. The manager is a true leader, nothing was too much trouble, and she helped with everything that we needed. The Unit Manager is a consummate professional, ensuring my friend's care plan fits her every need perfectly. What a wonderful place for her to live. She loves it already and we are only a week into her stay. Thank you, thank you to all the staff for making my friend feel safe and so well cared for."

S V
carehome.co.uk rating: 5 out of 5

"Excellent and friendly."

Rob S
carehome.co.uk rating: 5 out of 5

"My dad spent three weeks in respite care whilst recovering from a mild stroke. His care was good but occasionally he had to wait to be washed and dressed so perhaps another carer on his floor between 8am and 10am would have been advantageous. The activities were good but sometimes they were cancelled and he wasn't told. The food was good but unfortunately, there wasn't enough for my dad's appetite but they were always willing to make something different if there wasn't anything on the menu my dad liked. The room was very nice and any faults were rectified quickly."

T L
carehome.co.uk rating: 3.75 out of 5

"Very caring staff, nice surroundings. All staff are very friendly, helpful and kind."

D S
carehome.co.uk rating: 5 out of 5

"My husband has been a resident at Barchester Alice Grange Care Home since December 2008. We have seen managers come and go over this time. At this time, the home seems in a very stable place under the current manager. Morale amongst management and all staff appear good by the CQC and I know the staff now have aspirations to become 'excellent'. As a long time carer of my husband (over 30 years), I feel confident that he is receiving good care which he deserves."

Julie M
carehome.co.uk rating: 4.08 out of 5

"I have enjoyed my time here, though I took a little while to settle. My only bone of contention is my next door neighbour, who caused considerable trouble and should never be here. Apart from that I get on well with everyone and join all activities."

Jean T
carehome.co.uk rating: 4.83 out of 5

"There is a lovely friendly atmosphere at Alice Grange Care Home. The staff on Memory Lane are committed to good standards and treat residents with care and respect. The home is well-maintained and decorated by 2 excellent property men. Laundry is good. Food is excellent. Rooms are a good size and regularly cleaned. Activities staff work hard to engage and stimulate residents. The downside is that staffing levels are not always adequate, especially at weekends. Management need to ensure staffing levels are adequate to maintain care standards."

J S
carehome.co.uk rating: 3.91 out of 5

"Staff and carers are very good. They look after my mother very well. Notice a difference in her since having one to one and made friends with all carers."

M T
carehome.co.uk rating: 4.33 out of 5

"My family have been so impressed with the level of care, understanding and support that have been given to my father during his respite stay. The management and staff have ensured that the whole family have been treated compassionately and as individuals. My father's surroundings and care have been second to none."

Sarah W
carehome.co.uk rating: 5 out of 5

"I was apprehensive about my first stay in a care home but the staff were lovely and made me feel at ease. I would not worry about staying here again."

Gillian A
carehome.co.uk rating: 4.42 out of 5

"Overall impression is very good. All areas are bright, spacious and clean. Staff are always helpful. Rooms are a good size and well furnished. I'm not sure how much entertainment is provided for residents. It is always quiet when I come but that is always in the morning."

Ann K
carehome.co.uk rating: 3.75 out of 5

"In general terms, the care home is very well run, if there are any issues regarding the care and its facilities they have been rectified very quickly. The maintenance procedures are extremely thorough and routines followed to the law. The management at present is very approachable and helpful. As for many other facilities in this field keeping good caring staff can be challenging."

Philip G
carehome.co.uk rating: 4 out of 5

"Mum has been a resident at Barchester Alice Grange Care Home for 3 years and is always treated with respect and dignity. Careers and activity staff always helpful and pleasant. Food always good as is the hostess service. Management always very approachable and caring. All in all, I would totally recommend Barchester Alice Grange Care Home to anyone looking for care for a friend or relative. 10/10."

Jules H
carehome.co.uk rating: 4.58 out of 5

"The staff treat my father with kindness and respect despite his reluctance to seek assistance unless necessary."

Robert L
carehome.co.uk rating: 3.75 out of 5

"Some carers are good, but not all. Food mostly good but sometimes horrid."

P B
carehome.co.uk rating: 3.5 out of 5

"On application, a very positive and well-informed experience. The home itself has a very friendly and well-meaning staff and all your needs are met and catered for. The centre is clean and spacious and the rooms adequate. A varied menu is provided every day as are the activities for the patients. All staff are kind, caring and considerate in order to meet your daily needs, but patience is needed at times."

P K
carehome.co.uk rating: 4.67 out of 5

"The staff are very friendly. My mother in law needs to be hoisted by two people. They come pretty quickly when she buzzed to be hoisted. If sometimes she had to wait a bit longer, they would let her know, they also tried to address her equipment needs. They have tried a few different commo and hoist jackets to ensure she was comfortable. The manager and activities lead always have time for you. The maintenance manager is very helpful too. We are very happy with my mother in law in their care when she visited us from Essex and had respite."

C Y F
carehome.co.uk rating: 4.25 out of 5

"I was brought here having difficulties at home. It is a wonderful place. I have an excellent room from which I can walk out (when patio door is open) and look at the gorgeous flowers."

Barbara I
carehome.co.uk rating: 4.5 out of 5

"From the moment I walked in the door I was greeted by the lady on the desk and made to feel welcome in the home by all the staff."

W H
carehome.co.uk rating: 4.64 out of 5

"I have been a resident for over three years - the care home is about four miles from Ipswich which a regular bus service. It is in a pleasant residential area. The building is well-disguised, spacious and has an air of freshness and character. The care and attention provided by the well-trained, dedicated staff is very good. Equipment is maintained and certified regularly. Very good facilities are available - carpet bowls, quizzes, outdoor visits and a bar. Family and friends get a warm welcome. Apart from inadequate staff being available at peak periods, I find that the service is everything that one can reasonably expect."

C G
carehome.co.uk rating: 4.42 out of 5

"The home is clean and the staff are helpful and polite. Sometimes slow if they are busy. I understand there are activities most days but I haven't experienced them."

A F
carehome.co.uk rating: 4.09 out of 5

"Very well appointed."

R H
carehome.co.uk rating: 4.83 out of 5

"Alice Grange has provided our family with an excellent service. Starting when my mother moved in two years ago and continuing when my father became a resident last year. My mother receives nursing care, but the attention she receives goes way above that simple description. All staff are friendly, attentive and considerate to her needs, whether it's an issue to do with her personal care or something to do with everyday life like where the newspapers are, what's for lunch or even helping if she has run out of her favourite puzzle book! In short, Alice Grange has become mum's true home. She really doesn't want to be anywhere else. My father is a resident on the 2nd floor of Alice Grange, essentially being provided with everything apart from nursing care, which he doesn't need at this stage. But there is still that level of care to ensure he is OK. As a first step away from independent living, Alice Grange has been fantastic for him."

WITH I
carehome.co.uk rating: 4.92 out of 5

"I am pleasantly surprised by the standard of room, food and care provided."

Charles B
carehome.co.uk rating: 4.45 out of 5

"The care of my aunt seems to be satisfactory - obviously being in a home is not like being at home but this seems to be a good solution as possible for the care of a 102 year old."

Janet L
carehome.co.uk rating: 4.58 out of 5

"Staff always cheerful and reactive."

John I
carehome.co.uk rating: 4.58 out of 5

"This our second visit. The first being yesterday 12th May, we live in South Glos, so some way to visit. From what we have seen of Kesgrave we are very impressed with the home, it is very clean and well looked after with the home. It is very clean and well looked after. We met a lady yesterday and today who has been very kind to us and made us very welcome. We both cannot speak highly enough of Kesgrave and are very happy that my sister-in-law is privileged to be here."

Roger S
carehome.co.uk rating: 5 out of 5

"My room is excellent. I am on the ground floor and face to the east over the garden. I have a window and a door which locks/opens as required. In my room I have furniture, plus a large TV and small bookcase, I also have photographs of all my family on 4 large framed picture boards. My carers are all very good. The two nurses are always here with our medication and help as needed. Our manager and the hostess are both excellent. We have a kind and helpful receptionist. Our cleaners are both excellent and amusing. Two maintenance men check our electricity and we also have a gardener, the garden always looks lovely all year."

Barbara I
carehome.co.uk rating: 4.33 out of 5

"I live in a Barchester home in Newark and needed some care accommodation to attend my eldest grandsons wedding. The managers between the home helped me achieve being there for their special day. The staff were caring and kind. The home was amazing. They helped everything go smoothly. I highly recommend this home to anyone looking for a care home in this area."

Bill W
carehome.co.uk rating: 5 out of 5

"My mother-in-law has Alzheimer's disease. She has been to two care homes before and has not settled. Alice Grange has been excellent. The staff provide consistent and kindly care. They have taken the trouble to get to know her and they excuse her trying behaviour with good humour and fondness."

Helen T
carehome.co.uk rating: 4.58 out of 5

"Alice Grange Care Home staff have been very welcoming and supportive. They have made great efforts to get to know my mother as she has been very happy staying there. We have known several other homes and Alice Grange Care Home stands out as the best we have experienced by a long way."

Robin T
carehome.co.uk rating: 4.67 out of 5

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