What our families say: Alice Grange Care Home

Barchester Alice Grange Care Home Recommended on carehome.co.uk
We score 9.8/10

74 Reviews

Barchester Alice Grange Care Home Recommended on carehome.co.uk
Good

19 December 2020

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"My mother moved into Alice Grange Care Home after coming out of the hospital. I was told by the hospital my mother was at end of life. I know my mum's health is now deteriorating. However, the home continues to deliver the best care possible in every way. If I could decide in a few words it would be, the staff and management that look after my mum are amazing and thank you for everything they continue to do."

W F
carehome.co.uk rating: 5.00 out of 5

"Dad is so happy here and we really don't have to worry about him anymore. The staff are so caring and supportive of his needs whilst giving him the dignity he needs. The place is really exceptional and whilst it is not cheap, I am reassured that dad is being well cared for and that is priceless."

S H
carehome.co.uk rating: 5.00 out of 5

"The care, love and attention given to me by all members of the care team and management were always outstanding. The amazing staff helped me in the most possible way. Nothing is too much trouble for any of the staff, from the lady who runs Barchester Alice Grange Care Home, the lady that fills up the coffee and the nurses and care staff, they are all just lovely. Thank you for everything!"

S S
carehome.co.uk rating: 5.00 out of 5

"We have been really pleased with the level of care that Alice Grange has been able to deliver for my very poorly wife. All the staff work tirelessly to ensure that all my wife's needs are met. When issues arrive and staff are made aware they are very quick to find solutions and do not ignore requests or concerns as previous homes we have been to have done in the past. All the residents seem happy and relaxed which, we feel, is down to the cheerful, positive attitudes of the carers. The activities provided are well-planned and appropriate with excellent variety. The staff are really enthusiastic and engage the residents effectively. The food is excellent."

Robert D
carehome.co.uk rating: 4.83 out of 5

"I spent ten days at Alice Grange for respite care after knee surgery. I was very impressed with the standard of care I received. The staff were very friendly, caring and supportive. My room was spacious and very comfortable. There was a good choice of meals available. It was only on the Sunday that I felt the staff were rather stretched. I would be more than happy to visit again should the need arise and would recommend it to my friends."

Susan B
carehome.co.uk rating: 4.75 out of 5

"Life here at Alice Grange is perfect, everyone is nice from the staff to management. Salute to everyone."

R S
carehome.co.uk rating: 5.00 out of 5

"I came back here at Alice Grange for another round of respite. The experience became more outstanding. The staff are very helpful and have lots of activities. The food is much appetising. I will be looking to be permanent here and would like to give Alice Grange 5 stars."

N W
carehome.co.uk rating: 5.00 out of 5

"Arriving at Alice Grange was the perfect choice that me and my family decided. I am treated as a family member. The room was perfect, the staff are amazing. The food, treatment and management are excellent. After my stay, I am looking forward to coming back."

B B
carehome.co.uk rating: 5.00 out of 5

"This review relates solely to the efforts of the activities coordinator and her team went to make my Mum’s 100th birthday party a memorable occasion. This was in spite of the difficulties created by the Covid outbreak in the home and the heat. I am sure that when Mum has had time to reflect on the day’s events, she will realise what hard work and commitment the staff have made. A big thank you also goes to the chefs for making the cakes and catering for the family lunch."

Tim Q
carehome.co.uk rating: 3.75 out of 5

"I was made very welcome and I was able to bring my own bed, chair and books. This made the move much less difficult for me. The staff were very understanding and have really made a massive difference to my well-being. They are kind and helpful and they are good people and know the best for me."

K B
carehome.co.uk rating: 5.00 out of 5

"Dad entered the care home in April 2021 and was met with smiling faces which was good as he was very apprehensive about going. He settled in well and received excellent care. I speak regularly to the manager and along with other staff, I find them very helpful and friendly. I'm glad I brought my dad to Alice Grange."

K W
carehome.co.uk rating: 5.00 out of 5

"I arrived here at Alice Grange and lived on the nursing floor. I found the staff and management outstanding and excellent. I am looking forward to being permanent here. If in case I will be asked, I will highly recommend Alice Grange; they go across and beyond. I felt well looked after!"

J C
carehome.co.uk rating: 5.00 out of 5

"Alice Grange is a place to stay and retire! I am a new resident here, and staff treat me as a king! Food is excellent and will be gaining weight here. Staff are excellent and friendly."

M M
carehome.co.uk rating: 5.00 out of 5

"Alice Grange is an excellent care home with professional staff and management. My grandmother is a patient here, and upon visiting her, we can see that she really enjoys her stay and is really well taken care of. Our family has inquired about various care homes, and only Alice Grange met our qualifications."

E W
carehome.co.uk rating: 5 out of 5

"I find the people in Alice Grange very pleasant, always welcoming and ready to listen to my concerns. Staff are kind and sensitive to my needs. Very, very good activities."

P D
carehome.co.uk rating: 5 out of 5

"Me and my wife stayed in Alice Grange for three weeks. We enjoyed our stay. Staff were always helpful and friendly. Activities are very good. We will come back to Alice Grange when needed!"

B P
carehome.co.uk rating: 5 out of 5

"I found the staff to be very helpful when it comes to questions and inquiries and they were well trained and friendly. My friend was suffering late-stage dementia and his family needed to find a place to provide for his professional care and needs. This place was perfect for him. He enjoys his stay and the activities. The management and staff were caring and understanding when it comes to the needs of their residents even at very difficult times. I could say that their home is providing life-changing moments to the residents."

D C
carehome.co.uk rating: 5 out of 5

"The place was very clean and beautiful. The environment is pleasing. The staff were welcoming and friendly, they were also professional and well-trained. They provide the best care for your family. Great Job to the staff and the management."

C F
carehome.co.uk rating: 5 out of 5

"My family needed to find a place that would provide professional care for my mum. Barchester Alice Grange Care Home has provided excellent, efficient, and systemised service from their well-trained staff and organised management. They were also friendly and accommodating. The place was also peaceful and calming. Activities are well specified with the age of the residents and this is planned in a week basis and my mum is always being encouraged to join. I noticed that my mum is much motivated and having a quality of life at Barchester Alice Grange Care Home."

D C
carehome.co.uk rating: 5 out of 5

"I enjoy my new home Alice Grange. A lot of activities and I am fully motivated. The staff are always happy to help and friendly. The food is good, the room is very spacious. If I am being asked I will recommend people with age lie mt to retire in Alice Grange plus the management is always visible."

M M
carehome.co.uk rating: 5 out of 5

"Carers are friendly and empathic. They cope compassionately with the needs I wanted. I have built relationships with the nurses, care staff, domestic, administrators, activity staff and lastly the manager who is always around when needed. Alice Grange will be my forever home."

M H
carehome.co.uk rating: 5 out of 5

"The staff were really friendly and helpful and were very good at communicating with family and making sure that mum always got to speak to us whenever we called. Mum enjoyed her stay and seemed to enjoy all the activities and speaking with everyone."

G G
carehome.co.uk rating: 4.67 out of 5

"From the moment I stepped into Alice Grange I knew my husband would be happy and well looked after, such a lovely atmosphere, everyone so calm, kind and professional. Unfortunately, his lost clothes are a very big issue with me, to date, I am still missing pyjamas and vests worth £43.50 to us!"

J C
carehome.co.uk rating: 4.4 out of 5

"How wonderful the whole staff are."

P M
carehome.co.uk rating: 5 out of 5

"I am well looked after here at Alice Grange. The staff are caring and good."

K H
carehome.co.uk rating: 5 out of 5

"Experience at The Grange staff are friendly."

L M
carehome.co.uk rating: 5 out of 5

"I was a respite resident here at Alice Grange and come back permanent. I enjoyed the walking about on the corridor, activities are enjoyable. No words to add action speaks louder than words."

M H
carehome.co.uk rating: 5 out of 5

"My mother died in November 21 having been at the Alice Grange for some two and a half years. The care given was extraordinary and the family was supported too. It seems that I should not use names, nor would I want to exclude any of the team, but two particular carers, two of the Nurses and the manager treated her with a level of care that was absolutely the best imaginable. There has been much talk of heroes in the NHS; to us, these five individuals probably qualify as superheroes! But the rest of the team are close behind - the chef who called in regularly to try to tempt her when eating was a big problem and 'Mr Fixit' seemed willing to do anything for her. I don't often do reviews, but the family have been so impressed - especially in her last months - that it would be wrong not to share our experience"

Gerald K
carehome.co.uk rating: 4.58 out of 5

"I enjoyed today with a sing-a-long. I love the Christmas tree and the decorations. Come and enjoy your stay at Alice Grange."

A S
carehome.co.uk rating: 5 out of 5

"I've lived here at Alice Grange for quite some time. The staff are brilliant. I will stay here until I die!"

C F
carehome.co.uk rating: 5 out of 5

"I arrived at Alice Grange a couple of weeks and I enjoyed my stay. My husband will be coming to stay with me here and hoping to be permanent. The food is good and very appetising. The staff and management are amazing."

A B
carehome.co.uk rating: 5 out of 5

"The staff are very helpful. Hope they will keep me!"

B D
carehome.co.uk rating: 5 out of 5

"I travelled for 6 hours to come to Alice grange. When I arrived the staff were welcoming. I hope I will enjoy my permanent stay here."

M H
carehome.co.uk rating: 5 out of 5

"All the staff and residents were kind and helpful to me."

J F
carehome.co.uk rating: 4.17 out of 5

"I am happy with everything in the home. I don't have complaints. I like my cosy room with the garden outside. The food is lovely all staff have been very helpful. I like socialising and music or live entertainment."

G K
carehome.co.uk rating: 5 out of 5

"I regularly visit with my black labrador as a PAT dog. I always find the staff happy, pleasant and keen to sort out any concerns that the residents may have. The residents appear well cared for. The home is welcoming and very clean, all the rooms are beautifully decorated and feel very homely. I would be very happy to recommend the Alice Grange to anyone thinking about respite or longer-term care."

Caroline S
carehome.co.uk rating: 4.58 out of 5

"I find the staff and room were great. No job too small. Very helpful."

D P
carehome.co.uk rating: 5 out of 5

"My friend has been here for only a short time, but on our visits, we have always been met with extremely pleasant staff, who are always very helpful. The home always looks very clean and tidy."

J B
carehome.co.uk rating: 5 out of 5

"Mum has improved since entering the Barchester Alice Grange Care Home mobility, a lot brighter and smiley! Care and environment helping a lot."

Raymond A
carehome.co.uk rating: 5 out of 5

"Vast improvement since mum came into Alice Grange. Stimulation with activities, eating and drinking. The care of staff really helping mum to improve and enjoy her time here."

H A
carehome.co.uk rating: 5 out of 5

"My father has been a resident of Barchester Alice Grange Care Home for over two years. After a few ups and downs under previous management, we have noticed a vast improvement in the home under current management. The staff have got through an incredibly tough year and have really been a replacement family for our loved ones when we were not able to see them. Communication is excellent - regular phone calls from the nurse to update us on any health issues or changes in medication. There is a great range of activities (visit by miniature donkeys!) and the food is very good quality. I am in awe of the team for how they have coped during lockdown and so grateful for them being there for Dad"

Julie B
carehome.co.uk rating: 5 out of 5

"Do not move your family members to this home. My mother in law had been in this home for two years. Whilst the carers are in the main lovely, they are too few, 1 to 12 at night is known. They leave you in the bath alone (that is, when they have time to give you a bath), they have in the past left my mother in law on the floor for two hours crying for help. The management is atrocious. They promise you a home for life but then two years later throw you out for some trumped upcharge. This is certainly a case of not getting what you pay for. For circa £1400 a week, you expect your toenails to be cut, to be able to have a bath whenever you want. But instead, it is the opposite and being told your expectations are too high. My mother in law is a 90-year-old unassuming, quiet lady, loved by all the carers and residents at the home. One day in July 2021 the management came to her room when she was alone and handed her a letter evicting her from her home. Is this caring?"

Richard V
carehome.co.uk rating: 2.25 out of 5

"Do not even consider sending anyone you care about to this appalling place that calls itself a care home. It most certainly doesn’t care for anyone! My 90-year-old mother spent two years in this home. The level of care was unbelievable with one carer per twelve residents not unusual. The carers were good but had an impossible job. Two baths a week were difficult for them with my mother often being left on her own until the water went cold. She has Parkinson’s and had a bad fall as the carers forgot to leave her a commode by the bed. She was then evicted by management for not going to the hospital! We have tried to approach management on various occasions to try to resolve issues to no avail. They never reply. All of that for £80,000 a year! Disgusting! We have involved CQC, the Ombudsman and our MP and are looking forward to those responsible being held accountable."

Julia F
carehome.co.uk rating: 1.67 out of 5

"The residents are very well cared for by friendly and helpful staff. The building and grounds are smart and pleasant to be in, and the staff go above and beyond to help. Thank you for enabling us to bring our grandson to visits his grandma for the first time and doing everything possible to make the visit so special at such a difficult time."

S W
carehome.co.uk rating: 5 out of 5

"Mum has made a good friend and enjoys the activities on offer."

A G
carehome.co.uk rating: 5 out of 5

"Mum always seems happy and content when we visit and has made a good friend."

J K
carehome.co.uk rating: 5 out of 5

"Thank you so much for enabling my husbands Nana to meet her great grandson safely during the pandemic through a screen that was 100% safe. We arrived without having arranged a screen visit and your staff were exceptionally kind in straight away enabling such a special meeting."

C W
carehome.co.uk rating: 5 out of 5

"My mother has been a resident at Barchester Alice Grange since January 2021. In that time her physical condition has improved greatly. She has also always appeared cheerful when we speak to her. Due to Covid restrictions, I could not enter the care home so are unable to comment on some of the items listed below."

Julia J
carehome.co.uk rating: 4.14 out of 5

"It's a lovely building. Staff seem very helpful, caring to residents. But we haven't had much to do inside since covid."

J D
carehome.co.uk rating: 4.33 out of 5

"Staff are helpful. I sometimes have difficulty booking appointments as currently have eye problems so cannot see the screen on the computer. I will try and do better."

Kimberley S
carehome.co.uk rating: 5 out of 5

"So pleased to know my brother is being so well looked after, he's very happy."

Ann S
carehome.co.uk rating: 5 out of 5

"My old work colleague, with whom I maintained regular contact with, was a resident at Alice Grange. His mental health meant that his wife could sadly no longer care for him at home. I visited when I could at first but due to the recent lockdowns, this was no longer possible. During my visits, I gained a high level of confidence that my friend was well looked after, aways dressed clean and tidy as he always was. Staff were always close by during my visits and I am happy that he was happy in his new home. He told me that the nurses were very nice and that his room and food also were very nice. It is, I believe, always preferred that people should be at home during their later years but this is not always possible. I would recommend Alice Grange as a good safe environment and living in the area have confidence to use this facility myself if required in the future."

A M
carehome.co.uk rating: 4.67 out of 5

"Mum was treated with care and compassion the last few weeks prior to her death. The overall care at Alice Grange has been good especially during this difficult time of the pandemic."

L J
carehome.co.uk rating: 4.42 out of 5

"Our family is extremely grateful to all the staff over the last twelve and a half years for their professional and loving care of four family members."

Jill G
carehome.co.uk rating: 4.92 out of 5

"Very good made very welcome. The staff are kind and helpful, with very pleasant surroundings."

P B
carehome.co.uk rating: 5 out of 5

"I like Alice Grange, knowing I am safe and looked after."

J H
carehome.co.uk rating: 5 out of 5

"My days are spent in content and very good company. Yes, a very good home and no complaints."

D J
carehome.co.uk rating: 5 out of 5

"Lovely facilities and staff. Spacious layout and room with garden views. (Ground floor rooms access well-maintained gardens). Good location near a country-style pub."

Linda W
carehome.co.uk rating: 5 out of 5

"Kind staff and obliging. My husband is well looked after."

Anna A
carehome.co.uk rating: 4.92 out of 5

"I must congratulate all the staff at Barchester Alice Grange for their commitment to changing practices to ensure that our loved ones receive the most appropriate care that meets their individual needs. Over the past six months, albeit that we have not been able to go into the care home to visit our lovely friend, but we have seen and spoken with her in the "Bubble rooms". What an absolute delight that has been. We have seen how the care for her has improved so very much, she looks clean and very well cared for, and even more positive how she is approached by all the attending staff. Nothing seems to be too much trouble/problem and they make her feel so very special, and even more than they have her smiling again. I compliment the care that is given to the residents which is very much planned around them as individual people. Thank you so much."

Sue V
carehome.co.uk rating: 4 out of 5

"Staff are always very cheerful and willing to help with any concerns I might have. My relative is very happy in the home, which is a great help to me."

D A
carehome.co.uk rating: 5 out of 5

"Standards have improved and the food is getting better not so many complaints. The staff operating outside visits are brilliant, very polite, efficient and friendly."

L H
carehome.co.uk rating: 3.92 out of 5

"The manager and her deputy have started to ensure all residents receive the care that they need based on them as an individual. This includes appropriate care plans with regular reviews, restore the role of key workers. Review and establish a care plan. Also, introducing a "wellbeing" model for both staff and resident - a favouring for the company, I am sure. As we have not been able to visit inside the home, apart from the bubble visits, however, seeing a resident and speaking with staff - things have changed for the better. This gives me reassurance that progress is being made towards excellent care."

Susan V
carehome.co.uk rating: 4 out of 5

"A pleasant and friendly home. Food has improved. Staff very hard working."

Peter H
carehome.co.uk rating: 3.92 out of 5

"Good food. Lovely care."

S C
carehome.co.uk rating: 5 out of 5

"I have found everyone at Alice Grange extremely kind and helpful."

A T
carehome.co.uk rating: 5 out of 5

"I am happy at Alice Grange Care Home."

J G
carehome.co.uk rating: 5 out of 5

"Mum was well looked after in her time at Alice Grange and treated with care, dignity and respect by all staff, particularly in the last year. Whilst at Alice Grange, mum was always treated as an individual rather than a number. She really looked forward to the activities, particularly scrabble, (where she thought she had a good chance of winning!) as well as the ones where music and singing were involved. She always enjoyed looking out from her room at the garden to see what was changing and when the weather was warmer, going round the garden with the aid of her walking frame to see what was coming into flower. The garden visits in the warmer weather and the visits in the indoor suits the rest of the time, were all well organized, in a safe and socially distance way. Many thanks."

David
carehome.co.uk rating: 4.83 out of 5

"I enjoy living here and I have been here for just over 3 years. There is always something going on and a variety of activities. The staff are very good and understanding and caring. There is always someone you can talk to and this puts me at ease."

M B
carehome.co.uk rating: 4.33 out of 5

"Mum was warmly welcomed to Bluebell Suite during the 3rd lockdown. The staff bent over backwards to make the move happen safely and smoothly. The staff are caring and hard-working, they keep smiling during what must be very stressful and worrying times for them personally. They manage to maintain a calm and relaxed atmosphere for the residents and continue activities as close to normal as possible. The staff have adapted to a new way of working, in order to keep the residents, themselves and visitors safe, whilst still feeling involved and in contact."

Lynne J
carehome.co.uk rating: 5 out of 5

"We found your overall care and consideration to be of a high order with most of the staff very friendly and thoughtful. We were made to feel special and individual. The building and setting is very good indeed. You, and we, were unlucky to experience a virus restriction which with the initiation of 7 days behind our door took the shine off things, no ones fault! One problem was difficult in communication with all levels of staff no house telephone system and no movement between floors allowed."

C S
carehome.co.uk rating: 4.3 out of 5

"The Current virus problem has led to shortages of staff. The staff have been caring for their colleagues very well. Everyone has made a good effort."

J I
carehome.co.uk rating: 3.92 out of 5

"For many years we have had family and friends at Alice Grange and we have always very much appreciated all their loving care."

Jill G
carehome.co.uk rating: 4.92 out of 5

"My mother spent the last 2 years of her life at Alice Grange where she was very well cared for. The home is purpose-built. Her room was spacious and well laid out and made homely with her pictures, furniture and belongings. For the last few months of Mum's life she moved to a more compact room, better for close monitoring and higher level nursing. We were grateful, that the management showed great understanding through Mum's final days and we were able to spend a lot of time at her side. Throughout her residence there seemed a close bond between the staff and Mum, which was very reassuring indeed."

Andrew E
carehome.co.uk rating: 4.42 out of 5

"Thank you so much for all the amazing and important work that your team has been doing during the pandemic. I speak with my mum regularly each week and she is very happy, comfortable, safe and well cared for. This is huge and I really appreciate it."

John G
carehome.co.uk rating: 5 out of 5

"I went to visit a resident and was greeted by an extremely delightful carer and taken to the visiting room that has been set up. It is a very good set up with an intercom and room divider. It was great to be able to have the visit as several previous visits had to be cancelled due to inclement weather."

K T
carehome.co.uk rating: 4.78 out of 5

"When I was ill the staff took great care of me and I must have been offered 50 cups of tea! I was very impressed. I am also very pleased with the chef's cooking, he is very kind to me, the food is much better than a year ago."

Alice Audrey K
carehome.co.uk rating: 4.42 out of 5

"My husband has been a resident of Alice Grange for the last 3.5 years, suffering from Alzheimer's. The staff have shown him the utmost kindness and treated him throughout his care with absolute dignity, especially during his last difficult days. They have also supported me throughout, with compassion and kindness. I rate the professionalism of the staff I have been in contact with extremely highly."

Eileen R
carehome.co.uk rating: 4.42 out of 5

"The kindness and professional care received by my Mother was outstanding, as was the hand of friendship. This was a great comfort to my Mother and all the family."

R S
carehome.co.uk rating: 4.67 out of 5

"We cannot speak highly enough of the whole team at Alice Grange whose professionalism, warmth and genuine care was clear to see. My mother required end of life care and from our first telephone contact, followed by an immediate visit through arranging her care, we were confident we had chosen well. Her accommodation was first class, bright, spacious and immaculately clean, we could visit any time day or night. At such an important time, every member of staff treated my mother with professionalism, care, respect and sincere kindness. The attitude extended to us too. We are extremely grateful to the manager, admin, nurses, care assistances and all other staff, who without exception supported us through this difficult period and cared for my mother with exceptional kindness."

S B
carehome.co.uk rating: 5 out of 5

"I have been coming to this home for nine years now. I think the home is great and I have nothing bad to say about it at all. It is a lovely home - really beautiful and the care is good. I love spending time with the residents here."

J W
carehome.co.uk rating: 4.42 out of 5

"My main concern is food when on most days is poorly presented, uneatable and then sent back. Because the meat is served in large (chunks), why can't it be sliced because old people find it hard and difficult to cut and chew? Sometimes, no fruit is available so we provide fruit and cereals. Also, there were some days where there were no eggs or bread available for breakfast. Totally unacceptable at the prices charged by the group."

Peter H
carehome.co.uk rating: 2.5 out of 5

"Over the last few years, standards have dropped, the food is sometimes quite poor, on the menu our relative was offered "bread and sugar" which is totally unacceptable. No hostess in afternoons so no fluid intake, sometimes the room smells of urine. For £6000 a month we think it is totally overpriced, but as old people like routine, he is frightened to move care home. management has been in turmoil- just get passed off when we complain."

Lynda H
carehome.co.uk rating: 2.92 out of 5

"Before I came here I thought I would never leave my house and that I would hate it anywhere else. When I came here, I felt very differently after a couple of days. This, I think is due to the care and kindness of the staff and a lovely, really huge room that I have with all the things from my old house in. I really enjoy the singers, it would be nice to have some more. I am sad some regular staff have gone and really hope no more go from my floor as this could change my views. Exercise activities for the top floor would be good."

Audrey T
carehome.co.uk rating: 3.92 out of 5

"The care staff have been wonderful over the fifteen months my husband has been a resident at Alice Grange. Recently, activities have been offered at a very low level which is disappointing. There have been days too when the chef has obviously been under pressure. My husband's move to bluebell is proving most beneficial to his well being."

Jan H
carehome.co.uk rating: 3.67 out of 5

"My mother was very apprehensive above moving from her own home where she was very self-sufficient but vulnerable to falls and lacked company. The staff and fellow residents at Alice Grange have all been terrific in welcoming mom to her new home and there are lots of activities going on. Food, room, staff, views and company have all made mom feel loved and welcome."

P E
carehome.co.uk rating: 4.92 out of 5

"Alice Grange staff gave much care, support and kindness to my mother whilst she lived there. They were also very supportive and kid to our family."

D M
carehome.co.uk rating: 4.75 out of 5

"My brother is in Alice Grange. The staff are lovely and treat him as special. They are always pleasant to me and my family when we visit. I feel they have too much to do and not enough time to do it. They always seemed understaffed. They need a good pat on the back from you all."

Janice W
carehome.co.uk rating: 4.58 out of 5

"My father moved into Alice Grange on January 21st. Initially, he didn't settle and didn't like it. However, the staff showed great patience treating my father with dignity, respect and overtime he settled in. The staff are very friendly and welcoming. Visitors can make themselves a drink, just as you would if you were visiting in their own home. We sometimes have lunch with my father, the food is tasty and nutritious. A well-planned menu is presented, with a good choice available. My father has a lovely large, well-furnished room which is kept very clean. I am very pleased Dad is in Alice Grange."

Brenda R
carehome.co.uk rating: 4.42 out of 5

"Very good and friendly staff. Clean and tidy environment for residents and guests. Highly recommend for all."

M P
carehome.co.uk rating: 4.92 out of 5

"Beautiful home and friendly staff. Such a lovely atmosphere. I look forward to my next visit!"

Hannah F
carehome.co.uk rating: 5 out of 5

"My mother-in-law moved into Alice Grange 4 weeks ago. She initially booked in for respite for 3 weeks and was adamant she would not like staying there. One week later she decided that she wanted to become a permanent resident and now absolutely loves living there. She had struggled at home for over a year with ill health due to having Parkinson’s disease, her anxiety because of the illness was so bad. Now she is virtually anxiety free, and for the first time in a long while is actually enjoying her life again. She totally loves her new home and is completely settled there. She has a huge beautiful room and all the staff are really amazing. They can’t do enough for her and she has nothing but praise for the support and care they give her. They are always so friendly and approachable. They always have time to listen and assist in every way possible."

Richard
carehome.co.uk rating: 4.92 out of 5

"My son comes to do the garden out of my patio door and I help as well. The manager is very friendly and always has time to talk to me and smiles. My room is lovely and I am lucky. I have lived here for over four years now."

B A I
carehome.co.uk rating: 4.5 out of 5

"I found the care home to be brightly lit very clean and with cheerful, friendly and willing staff. My room was spacious, very comfortable. My visitors were welcomed and the whole stay was satisfactory and helped my recovery. I would say that the permanent residents all looked well cared for and were treated with respect by staff."

M L
carehome.co.uk rating: 3.83 out of 5

"Most of the food was inedible and that my daughter brought me hot food from home. On two days I had to ask for my bed to be made at 3.30 in the afternoon!"

Michael W
carehome.co.uk rating: 4.64 out of 5

"Service, food and friendship great. Will be back."

R B
carehome.co.uk rating: 4.25 out of 5

"Alice Grange have been extremely supportive during a difficult period and were able to help my father when the home he was in previously went into liquidation. Caring, professional, friendly and above all kind, the staff at Alice Grange have been wonderful. I have no hesitation in recommending Alice Grange to care for any elderly person."

Paul M
carehome.co.uk rating: 5 out of 5

"A very high level of service. Kind, friendly and sympathetic. The home is well run, residents have a good choice of activities."

Wref D
carehome.co.uk rating: 5 out of 5

"We were first impressed with the explicit open door welcome at Alice Grange, so gathered the courage to visit. The welcome was reinforced by the reception staff and the management. We left hugely reassured. We also felt our concerns had been heard. We have been continually impressed with Alice Grange - with the quality of nursing staff, with responsiveness, with overall friendliness as well as the excellent premises."

J B
carehome.co.uk rating: 4.92 out of 5

"Wonderful home. My dad loves it and is happy and settled. The staff and residents in his words are his family."

Jan G
carehome.co.uk rating: 4.83 out of 5

"The services provided meet the standard expected from a purpose built care home."

R A
carehome.co.uk rating: 4.17 out of 5

"The management showed support and compassion towards me at a very difficult time when my mum required care. Staff at the Alice Grange went out of their way to support mum to settle into what was to become her new home. Staff are very attentive to my mum's needs and have become her confidants when she is having an "off day". All staff from management, care, activities, domestics and catering go out of their way to make things as comfortable and strive to improve when needed."

J D
carehome.co.uk rating: 4.89 out of 5

"My mother is very happy here. She joins in the activities, which she enjoys very much. Likes going to the dining room and meeting others to talk with whilst having her meals. Staff very kind and friendly."

Doreen M
carehome.co.uk rating: 5 out of 5

"My mother entered the home on 16th February 2018. I have been impressed by the dedication and care of the staff. My partner and I have always found the staff willing to discuss how my mum has been. The home itself is always well presented, clean and efficient. I would and so would my partner recommend the home to potential clients."

L H
carehome.co.uk rating: 4.75 out of 5

"The care of my mother, on the whole, is of a good standard. Carers call her by her preferred name and talk to her while administering any care needs. Occasionally, I am concerned when her preferred foods or drinks (yoghurts/orange squash) are not available as they have run out. I am pleased with the communication given by the home to me concerning any developments around my mother's needs."

L P
carehome.co.uk rating: 3.83 out of 5

"I have found all the headings (as below) describe the needs and conditions for any care home. Alice Grange meets all very very well. Last years CQC review met these conditions with good proving a sound steady progress."

Ronald H MBE
carehome.co.uk rating: 5 out of 5

"Alice Grange has been a home from home for both my mum-in-law now deceased and looking after father-in-law on respite afterwards. They have supported the family beyond all expectations."

Teresa T
carehome.co.uk rating: 5 out of 5

"I am so very impressed by the ease of access regarding my friend's transfer from hospital into Alice Grange. The General Manager made the transfer seamless, both for myself and my friend. The manager is a true leader, nothing was too much trouble, and she helped with everything that we needed. The Unit Manager is a consummate professional, ensuring my friend's care plan fits her every need perfectly. What a wonderful place for her to live. She loves it already and we are only a week into her stay. Thank you, thank you to all the staff for making my friend feel safe and so well cared for."

S V
carehome.co.uk rating: 5 out of 5

"Excellent and friendly."

Rob S
carehome.co.uk rating: 5 out of 5

"My dad spent three weeks in respite care whilst recovering from a mild stroke. His care was good but occasionally he had to wait to be washed and dressed so perhaps another carer on his floor between 8am and 10am would have been advantageous. The activities were good but sometimes they were cancelled and he wasn't told. The food was good but unfortunately, there wasn't enough for my dad's appetite but they were always willing to make something different if there wasn't anything on the menu my dad liked. The room was very nice and any faults were rectified quickly."

T L
carehome.co.uk rating: 3.75 out of 5

"Very caring staff, nice surroundings. All staff are very friendly, helpful and kind."

D S
carehome.co.uk rating: 5 out of 5

"My husband has been a resident at Barchester Alice Grange Care Home since December 2008. We have seen managers come and go over this time. At this time, the home seems in a very stable place under the current manager. Morale amongst management and all staff appear good by the CQC and I know the staff now have aspirations to become 'excellent'. As a long time carer of my husband (over 30 years), I feel confident that he is receiving good care which he deserves."

Julie M
carehome.co.uk rating: 4.08 out of 5

"I have enjoyed my time here, though I took a little while to settle. My only bone of contention is my next door neighbour, who caused considerable trouble and should never be here. Apart from that I get on well with everyone and join all activities."

Jean T
carehome.co.uk rating: 4.83 out of 5

"There is a lovely friendly atmosphere at Alice Grange Care Home. The staff on Memory Lane are committed to good standards and treat residents with care and respect. The home is well-maintained and decorated by 2 excellent property men. Laundry is good. Food is excellent. Rooms are a good size and regularly cleaned. Activities staff work hard to engage and stimulate residents. The downside is that staffing levels are not always adequate, especially at weekends. Management need to ensure staffing levels are adequate to maintain care standards."

J S
carehome.co.uk rating: 3.91 out of 5

"Staff and carers are very good. They look after my mother very well. Notice a difference in her since having one to one and made friends with all carers."

M T
carehome.co.uk rating: 4.33 out of 5

"My family have been so impressed with the level of care, understanding and support that have been given to my father during his respite stay. The management and staff have ensured that the whole family have been treated compassionately and as individuals. My father's surroundings and care have been second to none."

Sarah W
carehome.co.uk rating: 5 out of 5

"I was apprehensive about my first stay in a care home but the staff were lovely and made me feel at ease. I would not worry about staying here again."

Gillian A
carehome.co.uk rating: 4.42 out of 5

"Overall impression is very good. All areas are bright, spacious and clean. Staff are always helpful. Rooms are a good size and well furnished. I'm not sure how much entertainment is provided for residents. It is always quiet when I come but that is always in the morning."

Ann K
carehome.co.uk rating: 3.75 out of 5

"In general terms, the care home is very well run, if there are any issues regarding the care and its facilities they have been rectified very quickly. The maintenance procedures are extremely thorough and routines followed to the law. The management at present is very approachable and helpful. As for many other facilities in this field keeping good caring staff can be challenging."

Philip G
carehome.co.uk rating: 4 out of 5

"Mum has been a resident at Barchester Alice Grange Care Home for 3 years and is always treated with respect and dignity. Careers and activity staff always helpful and pleasant. Food always good as is the hostess service. Management always very approachable and caring. All in all, I would totally recommend Barchester Alice Grange Care Home to anyone looking for care for a friend or relative. 10/10."

Jules H
carehome.co.uk rating: 4.58 out of 5

"The staff treat my father with kindness and respect despite his reluctance to seek assistance unless necessary."

Robert L
carehome.co.uk rating: 3.75 out of 5

"Some carers are good, but not all. Food mostly good but sometimes horrid."

P B
carehome.co.uk rating: 3.5 out of 5

"On application, a very positive and well-informed experience. The home itself has a very friendly and well-meaning staff and all your needs are met and catered for. The centre is clean and spacious and the rooms adequate. A varied menu is provided every day as are the activities for the patients. All staff are kind, caring and considerate in order to meet your daily needs, but patience is needed at times."

P K
carehome.co.uk rating: 4.67 out of 5

"The staff are very friendly. My mother in law needs to be hoisted by two people. They come pretty quickly when she buzzed to be hoisted. If sometimes she had to wait a bit longer, they would let her know, they also tried to address her equipment needs. They have tried a few different commo and hoist jackets to ensure she was comfortable. The manager and activities lead always have time for you. The maintenance manager is very helpful too. We are very happy with my mother in law in their care when she visited us from Essex and had respite."

C Y F
carehome.co.uk rating: 4.25 out of 5

"I was brought here having difficulties at home. It is a wonderful place. I have an excellent room from which I can walk out (when patio door is open) and look at the gorgeous flowers."

Barbara I
carehome.co.uk rating: 4.5 out of 5

"From the moment I walked in the door I was greeted by the lady on the desk and made to feel welcome in the home by all the staff."

W H
carehome.co.uk rating: 4.64 out of 5

"I have been a resident for over three years - the care home is about four miles from Ipswich which a regular bus service. It is in a pleasant residential area. The building is well-disguised, spacious and has an air of freshness and character. The care and attention provided by the well-trained, dedicated staff is very good. Equipment is maintained and certified regularly. Very good facilities are available - carpet bowls, quizzes, outdoor visits and a bar. Family and friends get a warm welcome. Apart from inadequate staff being available at peak periods, I find that the service is everything that one can reasonably expect."

C G
carehome.co.uk rating: 4.42 out of 5

"The home is clean and the staff are helpful and polite. Sometimes slow if they are busy. I understand there are activities most days but I haven't experienced them."

A F
carehome.co.uk rating: 4.09 out of 5

"Very well appointed."

R H
carehome.co.uk rating: 4.83 out of 5

"Alice Grange has provided our family with an excellent service. Starting when my mother moved in two years ago and continuing when my father became a resident last year. My mother receives nursing care, but the attention she receives goes way above that simple description. All staff are friendly, attentive and considerate to her needs, whether it's an issue to do with her personal care or something to do with everyday life like where the newspapers are, what's for lunch or even helping if she has run out of her favourite puzzle book! In short, Alice Grange has become mum's true home. She really doesn't want to be anywhere else. My father is a resident on the 2nd floor of Alice Grange, essentially being provided with everything apart from nursing care, which he doesn't need at this stage. But there is still that level of care to ensure he is OK. As a first step away from independent living, Alice Grange has been fantastic for him."

WITH I
carehome.co.uk rating: 4.92 out of 5

"I am pleasantly surprised by the standard of room, food and care provided."

Charles B
carehome.co.uk rating: 4.45 out of 5

"I live in a Barchester home in Newark and needed some care accommodation to attend my eldest grandsons wedding. The managers between the home helped me achieve being there for their special day. The staff were caring and kind. The home was amazing. They helped everything go smoothly. I highly recommend this home to anyone looking for a care home in this area."

Bill W
carehome.co.uk rating: 5 out of 5

"My mother-in-law has Alzheimer's disease. She has been to two care homes before and has not settled. Alice Grange has been excellent. The staff provide consistent and kindly care. They have taken the trouble to get to know her and they excuse her trying behaviour with good humour and fondness."

Helen T
carehome.co.uk rating: 4.58 out of 5

"Alice Grange Care Home staff have been very welcoming and supportive. They have made great efforts to get to know my mother as she has been very happy staying there. We have known several other homes and Alice Grange Care Home stands out as the best we have experienced by a long way."

Robin T
carehome.co.uk rating: 4.67 out of 5

"The care of my aunt seems to be satisfactory - obviously being in a home is not like being at home but this seems to be a good solution as possible for the care of a 102 year old."

Janet L
carehome.co.uk rating: 4.58 out of 5

"Staff always cheerful and reactive."

John I
carehome.co.uk rating: 4.58 out of 5

"This our second visit. The first being yesterday 12th May, we live in South Glos, so some way to visit. From what we have seen of Kesgrave we are very impressed with the home, it is very clean and well looked after with the home. It is very clean and well looked after. We met a lady yesterday and today who has been very kind to us and made us very welcome. We both cannot speak highly enough of Kesgrave and are very happy that my sister-in-law is privileged to be here."

Roger S
carehome.co.uk rating: 5 out of 5

"My room is excellent. I am on the ground floor and face to the east over the garden. I have a window and a door which locks/opens as required. In my room I have furniture, plus a large TV and small bookcase, I also have photographs of all my family on 4 large framed picture boards. My carers are all very good. The two nurses are always here with our medication and help as needed. Our manager and the hostess are both excellent. We have a kind and helpful receptionist. Our cleaners are both excellent and amusing. Two maintenance men check our electricity and we also have a gardener, the garden always looks lovely all year."

Barbara I
carehome.co.uk rating: 4.33 out of 5

Life at our homes booklet

Read our brochure 'Providing great quality care and wellbeing' for more information on how we're here to help you and your loved one.
Read brochure

Food & Nutrition

Food and nutrition

We offer a constantly evolving menu that caters to the tastes and dietary requirements of those we support.

Find out more

Activities & Events

Activities

Our activities programme is planned with individual tastes in mind, and residents always have the opportunity to try new and exciting things.

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Care & Facilities

Care and facilities

Our facilities are designed to the highest standards and the care we provide is delivered by passionate and highly-trained professionals.

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What happens now?

Are you ready to discuss your individual care requirements? Pick up the phone and talk to us, book a visit to our care home or come and take a look around our facilities.

Care enquiries

01473 849862

All other calls

01473 333551

Our fees and contract

We want to be as transparent as possible about how we charge for the different services we provide as well as what’s included in our contract. Please click the links below to find out more about our fees and contract.

Useful downloads

Here to help you make the right decision about your care requirements.

Care Home and Company Awards

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