Reviews for Alice Grange Care Home

My mother recently stayed at Alice Grange for respite care following a knee replacement operation. Rachel and the staff were friendly and informative and made mums placement very easy. Her care was very good, she enjoyed the food and environment and was pleased to participate in a trip to Felixstowe for fish and chips. As a family we would like to say a special word about Lumi who looked after mum with great care and respect.Overall we were delighted with the way mum was looked after during her stay.

My mum was placed at the Alice Grange care home as an emergency placement due to her sudden illness that has unfortunately become hard for us to manage at home. Alice Grange is a beautiful home which is well decorated and large rooms. The garden is a beautiful calming space which has been designed well for residents and families to enjoy. We are always greeted well when coming to visit including my children. Mum has taken time to settle in due to the big changes she has had but the carers have been very patient with her and so far I am impressed. The food is well balanced and they take into account peoples preferences by giving a few options and also adapting to my mum's favorites. There also seems a wide variety of activities during each day for the residents to join in with a weekly a schedule.

We moved mum in to Alice Grange on quite short notice as Alzheimers and Aphasia had made her living on her own unsafe.
We were worried but we shouldn't have been - from day one she settled in really well, the staff are amazing, especially Mary-Beth, Penny, Lisa, Emily, Anitha, Jason & Jaime (I'm sure I've left some names off of fantastic people!!). The food is really nice and they will cater for mum's change of heart after ordering from a choice of two options, if at all possible.
Having someone from the Drs surgery visiting every week is fantastic and great that mum sees the same person most of the time.
The rooms are very comfortable, with Keith and William very happy to put up pictures and really help make mum's room her own.
Mum's financial situation hasn't been the most straight forward and Christine has been brilliant in helping us work through it all.
The entertainment and outings are really great... I never danced with mum before she moved there, but now have nice memories of that too. A consultant at Addenbrookes said the best thing for anyone suffering Alzheimers is to have fun and we've never seen mum so happy.
We really can't recommend highly enough. Thank you.

Every time I visit Alice Grange the staff are so welcoming. The entertainment and activities is second to none and I can't praise the team enough for keeping my Aunt happy content.
The gardens are lovely and relaxing to sit in and so much thought has been put into the rainbow garden.
We love to sit the cafe area to have coffee and cake all made at the home making it a real home from home.

Stayed for two weeks respite as I do most years. Keep coming back so that says it all. Staff always welcoming,friendly and happy to learn how to use my lifting equipment and care package that comes with me. Long may this lovely home continue!

Barchester Alice Grange is an absolutely fantastic environment for those requiring additional care particularly from my experience Dementia.
The staff are wonderful. Everything they do has the individuals needs at the forefront. Nothing is too much trouble. Personal care is well executed.

Whenever visiting you made to feel welcome by everyone. I’d go so far to say those that care are friends. It’s a place full of laughter & joy.

The activities provided are always well thought out. Musical entertainment is always popular.

Any fears that I may of had of nursing care are completely unfounded at Alice Grange.

Thankyou

After my brother and myself visited many care homes and being a carer in one myself I knew that Alice care home was the one. The manager Rachel gave us a tour and was very impressed with her openness and honesty and said her door is always open.
On the day of moving our mother who has Alzheimer’s in we were both so nervous how our mum would be. However we needn’t of worried, as our mum was provided with lunch and introduced to other residents while we unpacked her belongings.
The activities lead Penny and carer Emily literally couldn’t have been so kind and welcoming which made the transition smooth.
It understandably took our mother a little while to settle which is to be expected but the staff were so supportive and caring to us all which reassured us.
Everyone of the staff are wonderful and carers Mary-Beth and Jay have both been fantastic.
We are so grateful and happy that our mum is in a safe and beautiful home and is being treated with dignity and respect.
The activities and facilities are both excellent and my mum says in her own words “everyone here are just so lovely and I’m really happy here”
Well done Alice Grange and thank you.
Lynn and Stephen

I moved my aunt into the Alice Grange after visiting a number of homes. The atmosphere and ambiance was so welcoming and friendly. Elizabeth has dementia and unable to care for herself. The staff at Alice Grange have taken great care of her. All the residents are friendly and supportive of one another. They enjoy regular entertainment and trips out organised by wonderful Lynn. All the staff are aware of all the residents and their families and communication is good (which is very important when entrusting your loved ones with potential strangers!). The home is beautifully decorated but feels homely and welcoming. I would thoroughly recommend a visit to Alice Grange if you're looking to place a loved one in permanent or rest bite care.
Karen Stock

"The care home is just brilliant. The staff are all very friendly and caring. Residents have plenty of entertainment and activities are so good, so much to do. Can highly recommend."

S L
carehome.co.uk rating: 5.00 out of 5

"Staff are all wonderful. Dad enjoys activity, food!"

V W
carehome.co.uk rating: 5.00 out of 5

"Thank you to all the staff from the nurses, carers, cleaners, management and the cooks. We couldn't ask for more in terms of how they looked after my partner while he was with you here at the care home. Will recommend this place to anyone who needs the care."

Shelia R
carehome.co.uk rating: 5.00 out of 5

"The staff all of them were excellent from the cleaners to the care staff to the chefs we all cant thank you enough we will always recommend Alice Grange to anyone."

Clive P
carehome.co.uk rating: 5.00 out of 5

"Mum came to Alice Grange at short notice + loved it from the initial visit. It is so reassuring that she is well looked after + entertained so much. As children it is fantastic that the home share responsibility for her + we can enjoy time with her more. Thanks to all, we can't recommend enough."

Sarah H
carehome.co.uk rating: 5.00 out of 5

"I enjoy coming here every Friday to see staff and other people. Makes me happy to see everyone."

P H
carehome.co.uk rating: 5.00 out of 5

"From the moment we were shown around Alice Grange we knew it was the right place for our mother with Alzheimers. The manager was honest and approachable. The day of arrival we were met and taken to her room and she had lunch whilst we unpacked. Then the lead activities + senior carer were just wonderful and made our mum feel safe + welcomed. The staff, from nurses, carers, activities + management have been nothing more than wonderful + my mum is very settled + enjoying life again."

Lynn H
carehome.co.uk rating: 4.92 out of 5

"Our mother had a stroke in 2023, had lost the mobility on her left side and hadn't been coping well with home carers. We were delighted that we managed to get her a room at Alice Grange as it looked amazing and the carers were so friendly. The food leaves a lot to be desired and the strict regime of the management was heart-breaking. My mother was not allowed a table for jigsaw puzzles, despite whole rooms not in use. When they used the dining room on the 1st floor, there were only 4 residents in there, but they were made to sit on the table in the middle & not permitted to move next to the window. Rules are so strict and appearance is too important. The carers and cleaners were amazing and well qualified, but over worked as bells were constant. The management team seemed ok at first, but finance was a mess and the admin bordered on rude and uncaring. So glad she left as she is so much happier in her new home, laughs more & her mobility has improved. Looks aren't everything."

Alison L
carehome.co.uk rating: 3.00 out of 5

"Arriving at Alice Grange was the perfect choice that me and my family decided. I am treated as a family member. The room was perfect, the staff are amazing. The food, treatment and management are excellent. After my stay, I am looking forward to coming back."

B B
carehome.co.uk rating: 5.00 out of 5