The government has announced it is set to carry out a review into the system that is used to rate care homes and hospitals in the UK.
Secretary of state for health Jeremy Hunt stated the review is set to examine the way a new ratings system may help end the crisis in standards of care.
"In places that should be devoted to patients, where compassion should be uppermost, we find it's the very opposite; a coldness, resentment, indifference, even contempt," he said.
Mr Hunt revealed that from next year, hospital users are going to be asked if they would recommend their care to family and friends, while NHS staff are also to be asked anonymously if they would recommend their organisation to their own relatives.
Health secretary Mr Hunt - who took the role on from Andrew Lansley this year - recently stated the government is aiming for the UK to become a world leader in the field of medical technology.
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