Barchester's Hospitality Services

"My father was in Lethen Park for two weeks of pain monitoring and my feelings about it are extremely mixed. On the one hand the building itself is clean and bright and well furnished, the staff are overall very pleasant and the food is more than adequate. On the other hand there are some serious issues. I made a complaint that my father had been wearing the same clothes for the first three days he was there (was told I was mistaken but I wasn't). On day four my sister called to say dad was wearing a grey shirt he described as 'scratchy'..he doesn't own a grey shirt. I went in the following day and he was wearing a peach coloured t-shirt which most certainly didn't belong to him..on further investigation neither did the underpants or pyjamas which were in his drawer. My father got home and I received an invoice for well over £1000 when it should have been less than £500. Worst of all was that dad was released without his diabetic meds and no one thought to advise us he'd run out."

"Thank you for organising a fantastic 80th for my sister Cake everything - all in pink her favourite colour Staff sung happy birthday Lovely pictures taken to share with family xx"

"My mum went in for two weeks respite care. The staff were very friendly and helpful and mum was well looked after. My mum has moderate/advanced dementia and cannot communicate in her own language to the staff. They made the effort to translate common questions and answers into my mum's native language, printed them and laminated the sheets to help communicate with mum. I really appreciated that. They can improve communication further by using picture cards for residents with communication problems."

"Two years ago, our family made the difficult decision to find a care home for our elderley in laws as they could no longer be left alone to live independently in their own home. We looked at many possibilities of a care homes and we absolutely made the right choice by selecting Juniper. Sadly Nanny died over a year ago. Juniper helped us every step of the way, there were difficult decisions to make, but with Juniper's care, love and help to us all, we succeeded. Since this time Grandad has flourished and he is now better than he has been in 5 or so years. He smiles nearly all the time, because carers and other members of staff talk to him (especially about football). He loves the food and eats well, anything he wants is provided. He joins in the excellent entertainment and exercise programmes despite his fraility. Grandad's extended Juniper family, have given him a new lease of life. He looks well and he is very happy. Friends and family cannot believe the change. All the staff really do make a different and they unconditionally listen and support him and us. Thank you all so much."

"Lovely staff really caring and supportive. Laura has complex needs which are really well catered for and there always seem to be lots of staff on hand to help which has not been the case at other places. Laura seems happy and she loves the staff here."

"My husband as been a resident at the care home for the last 3 months. I was quite worried when he moved there, but he seems to have settled in quite well which I'm very pleased about. The home is very homely and his room is comfortable. The staff are excellent with him, and very caring. The food is good, always a choice. I carn't thank the staff enough for the care they show him."