"Since the CQC report, much activity has taken place (for the better). Many changes have taken place on the management side. This brought many outside personnel walking about giving their views on what should be done; this has an upsetting mood on the residents, seeing them as strangers.
The whole atmosphere changed, especially on the so called management side, no welcoming, smiling faces or greetings until the new manager came on the scene. The atmosphere changed all being with a smile and "Good morning" etc. The (I'm the boss) attitude over the past couple of months has gone, everyone is happy and talkative.
The care and attention given to my wife is second to none, although she is sometimes difficult, they persevere with her and get a result. I cannot find any faults in the paperwork etc; all up to date.
Much has been accomplished in the past few months. The new feature - 1st-floor memory lane (with garden feel) everyone speaks about as a good feature. Why? I took my wife out in front of the mural on the wall and mentioned the fact it is a nice scene, her reaction after a few moments was Richmond Park, it reactivated her memory of years ago spending time in Richmond Park. The place she recalled is now known as "Isabella Plantation".
So, I'm just one of many people who are glad to see and hear that the garden feature is staying, and with the new manager in the chair, management is going in the right direction too."
D E W
carehome.co.uk rating: 4.83 out of 5