What our families say: Wykeham House Care Home
19 October 2019View the report
"I am an elderly resident - now 97 years of age and have had excellent service."
Peggy Scarehome.co.uk rating: 4.92 out of 5
"Lockdown obviously affected many social activities normally held at Wykeham House. The highlight of our lovely English weather occurred on August 7th when the whole of Wykeham House was treated to a Fun Seaside Day, fish and chips, Ice cream cornets, fresh fruit platters plus lager were on the menu. The rear gardens were loving recreated by staff to remind us of our favourite beach time pleasures. Truly memorable."
V Dcarehome.co.uk rating: 4.91 out of 5
"Wonderful and so friendly. Thank you for taking great care of my nan."
A Hcarehome.co.uk rating: 5 out of 5
"Happy and safe."
Veda Pcarehome.co.uk rating: 4.25 out of 5
"Such a lovely, warm welcome when I arrived and when I left. Staff very friendly and helpful. Very good variety of food - tasty and attractively presented. Housekeeping and maintenance well attended to every need. Nursing and care staff attentive and encouraging."
M Ecarehome.co.uk rating: 4.83 out of 5
"My husband needed nursing care after a stroke and long illness. I looked at many nursing homes but came back to this one. The whole feel of the home is warmth and comfort with superb staff. Everyone we came in contact with was kind and smiley. Thank you Wykeham House - you are the best."
P Ecarehome.co.uk rating: 5 out of 5
"The staff have made such a horrible experience so much nicer. The whole process of moving has been so smooth. The staff have been so welcoming and lovely and made my sister settle in so well. The home feels like a hotel rather than an end of life place and would recommend Wykeham House to anyone who is thinking about it."
C Hcarehome.co.uk rating: 5 out of 5
"Residents always respected. Staff always smiling. Very clean."
L Kcarehome.co.uk rating: 4.67 out of 5
"We are very happy with the care that our uncle is receiving."
Diane Dcarehome.co.uk rating: 5 out of 5
"Room comfortable. Food sufficient and good. Staff caring."
P Mcarehome.co.uk rating: 3.36 out of 5
"Although extended respite the service received from the staff in assuring an emergency situation was fantastic. Could not fault the staff in their professional approach in dealing with us."
Paul Scarehome.co.uk rating: 4.67 out of 5
"I am very pleased with my mum's care, the staff are all friendly and efficient. A well-run home with care at its centre."
Michael Jcarehome.co.uk rating: 5 out of 5
"I have come to Wykeham House Care Home for respite care after an operation. The carers have looked after me so well and nothing is too much trouble. They made me feel comfortable and treated me with dignity. The food has been excellent just the right proportions too and a great variety. Congratulations to all the staff and I might not want to leave!."
Maida Kcarehome.co.uk rating: 4.36 out of 5
"The care and kindness shown to my father in his end of life care package was outstanding. We could not have wished for a more comfortable place for dad to end his days. The staff are all so dedicated and friendly to both residents and families. Most certainly a comfort to us all at a difficult time. Thank you so much."
Angela Gcarehome.co.uk rating: 5 out of 5
"Regarding my 5 year stay here I am very happy and the atmosphere here is very warm and sincere. The staff are always helpful."
Beryl Tcarehome.co.uk rating: 4.33 out of 5
"He needs more interaction with people and requires physiotherapy for his leg to achieve more balance to stand."
Michael Mcarehome.co.uk rating: 4.58 out of 5
"The care home Wykenham House is all I expected and more. The staff go the extra mile for all the residents. They know each resident and their needs. The food is outstanding and the chefs will cater for all tastes. The housekeeping team keep the home looking beautiful. I highly recommend this home."
Nora Mcarehome.co.uk rating: 4.42 out of 5
"Always happy to assist when needed. Appear very attentive and caring."
E Hcarehome.co.uk rating: 5 out of 5
"Such a friendly atmosphere, wonderful caring staff, and care for our loved ones. I would recommend this magical place any day."
Brian Scarehome.co.uk rating: 5 out of 5
"My aunt stayed at Wykeham house for five and a half years. I always felt that she was being well cared for and was well treated and well looked after. There always seemed to be enough staff around and they all get to know her. I would recommend Wykeham House."
John Kcarehome.co.uk rating: 4.25 out of 5
"Lovely friendly staff. The facilities at Wykeham House Care Home are great and this makes me feel I can relax on my holiday whilst mum i8s also having a 5-star break. Fantastic food. Thanks again to these wonderful people it is of great reassurance to me to know mum is so well cared for."
Jane Acarehome.co.uk rating: 5 out of 5
"From the word "go" my father has been treated with fantastic levels of care and consideration. The staff could not be more attentive and options for meals and comforts are amazing. We also immensely appreciate their attitude towards us the family which is really helpful. Their kindness and courtesy are outstanding, and medical aspects are fastidiously maintained."
Jane Hcarehome.co.uk rating: 4.58 out of 5
"Visiting a friend. Pleased with the cleanliness of building and accommodation. Also, helpful staff."
R Scarehome.co.uk rating: 3.45 out of 5
"My mother was, unfortunately, a victim of a failed hospital discharge and was desperately in need of somewhere to rest and recuperate with appropriate care and attention. From my first telephone enquiry during which I spoke with a nurse and deputy care home manager, everyone was so empathetic, kind and helpful. They took Mum immediately and provided exemplary, respectful and excellent attention to her every need during her two-week stay. Everyone was amazing. I owe them so much for their kindness and care and would highly recommend Wykeham House."
Wendy Ccarehome.co.uk rating: 5 out of 5
"I have found the staff, General Manager and Deputy amazing. The nursing home is run with care and compassion. Every resident needs are maintained. It is clean, friendly and most of all residents are happy. The Deputy Manager has been a real star. She is helpful. I can't say how grateful my family are to her for her help at this difficult time, also her staff."
Carol Fcarehome.co.uk rating: 5 out of 5
"When I visited I always found the accommodation tidy and well kept. The staff were always attentive and pleasant and my relations were well cared for."
Peter Wcarehome.co.uk rating: 4.33 out of 5
"My mum was a resident of end of life care for 12 days. She was looked after so well, treated with dignity and cared for so tenderly. The family was looked after too through a very difficult time. Wykeham House is a very caring place with good staff."
Christine Acarehome.co.uk rating: 4.92 out of 5
"Dad has been at Wykeham House Care Home for a little over 2 years now. Throughout this time the care he has received has been excellent. All staff and carers are always friendly to Dad and supportive to us as a family."
Laura Tcarehome.co.uk rating: 4.67 out of 5
"I find the staff very friendly, professional and helpful. The place is bright and clean and there is a good positive atmosphere here. I would not hesitate in considering this home for a member of my family. The receptionist is always welcoming and friendly and helpful everytime I have been here at the weekend."
Carrie Acarehome.co.uk rating: 4.25 out of 5
"The team at Wykeham House have been very welcoming and Mum has felt very comfortable during her time here."
S Gcarehome.co.uk rating: 3.75 out of 5
"Carers and staff very kind and helpful. My mum gets on well with all care staff."
J Bcarehome.co.uk rating: 4.58 out of 5
"Staff are very friendly and welcoming. They make you feel at home despite caring for the residents that live at Wykeham House."
W Lcarehome.co.uk rating: 5 out of 5
"We have been very happy with mum's care since she has been here. It is our first experience of mum in a care home and you have all been very kind and helpful."
Diana Pcarehome.co.uk rating: 4.83 out of 5
"I have been very happy with the care and support that the care home has given mum and us as a family. She is happy, well cared for and feeling at home. Food is fantastic."
E Fcarehome.co.uk rating: 4.83 out of 5
"Mum appreciated the support given to her post-operatively. The food was excellent and staff very caring and friendly. (However, someone forgot to help with her shower I had been arranging) so needed to find another person."
S Wcarehome.co.uk rating: 4.4 out of 5
"My stepfather was treated with care and respect while with you. The staff were so kind. If he needs to come back, we wouldn't hesitate."
John Gcarehome.co.uk rating: 4.5 out of 5
"I have just had an episode of respite care. If there was an award for outstanding care, Wykeham House would win. The entire staff are so welcoming and caring, it would be impossible to single out anyone. The food was very good and there is always a choice. The activities team try so hard to keep everyone engaged. Please make sure you let the staff know they are highly valued. I have decided this is where I wish to be when the time comes."
Nora Mcarehome.co.uk rating: 4.42 out of 5
"Very good care for the resident and very supportive towards carer."
Jane Ecarehome.co.uk rating: 4.58 out of 5
"Very pleased with the care and attention dad us receiving. He has only been here for 1 week after emergency admission and totally amazed in the difference in dad. He looks so well."
Hilary Ccarehome.co.uk rating: 4.33 out of 5
"I have been in this care home now for 18 months. At the beginning, I felt quite lonely and not at peace, however, the staff helped a great deal to make me feel at home and cared for."
D Bcarehome.co.uk rating: 4.58 out of 5
"Please value, respect and reward the staff, especially at Wykeham House. From the cleaners to the managers, they make life here worthwhile. Even my visitors remarked on their caring attitudes. I will be back again for respite care but have also discussed with my family and decided this is where I would like to be when I need full-time care. The catering is first class and would rival 5* hotels I have used."
Norah Mcarehome.co.uk rating: 4.25 out of 5
"All staff are good and kind and make me laugh nothing is too much trouble overall very good."
M Pcarehome.co.uk rating: 5 out of 5
"All the staff from management, carers, cleaning staff are polite friendly and welcoming and seem to genuinely care. My father is well looked is well looked after and seems content with his surroundings. The care home is always very clean and generally free from odours. I think the team do a fantastic job. Thank you."
Simon Tcarehome.co.uk rating: 4.25 out of 5
"My mother has been treated with love and respect and we have nothing but praise for the nurses, carers and all the staff here."
Janet Dcarehome.co.uk rating: 4.92 out of 5
"Very helpful looking after my Grandad whilst we were away, ensuring he had a room close to the communal area made sure he was happy with the oxygen supply."
Kern Bcarehome.co.uk rating: 4.25 out of 5
"We are so pleased Mum is here, the staff have been wonderful to her and continue to help her with her issues. Now that new management have been brought in we feel it can only get even better. Only a couple of tiny issues: Smell - whilst this is much better it could be further enhanced by more deep cleaning and washing down of woodwork, nice smellies. If residents are in their rooms, there should always be a knock on the door first - this has not been consistent. We feel we can approach staff with any issues. Thank you."
Icona Mcarehome.co.uk rating: 4.22 out of 5
"My mother has been a resident of Wykeham House since April 2017. She has been very happy there and well looked after. She had a problem recently that she felt strongly enough about to want to complain to the manager. The manager of the care home dealt with it kindly, especially as my mother was rather confused about what she told her. The issue was followed up and I was informed by telephone and email of the result. I was pleased with the sympathetic way the matter was handled and appreciate the sometimes difficult circumstances under which the staff work. The nursing and caring staff always seem to be cheerful and patient with the residents."
Elizabeth Lcarehome.co.uk rating: 4.5 out of 5
"Mum was admitted to respite care following hospital. She was cared for excellently. Staff were welcoming, cheerful, helpful and efficient. The building was in good repair with only the smallest blemishes. The food was good and appreciated by an elderly lady with poor appetite following an illness. The attractive presentation was able to inspire good eating. All in all a great night."
Chrissie Lcarehome.co.uk rating: 4.58 out of 5
"I had some nurse friends from Croydon visit. they visit four homes and none come anywhere near this. They joined me for lunch and were very impressed."
N Mcarehome.co.uk rating: 4.5 out of 5
"When my mother first went into Wykeham House two and a half years ago she was given two weeks to a month to live as her weight was so low. With the care of the home, my mother put on weight and is still with us two and a half years on. The staff are very helpful and friendly, always ready to listen to what you have to say and take on board any concerns you may have. The home is always clean and I have never found mum unclean, she is bed bound and has never had a bed sore. It is a very caring home and I would definitely recommend it."
Rowenna Acarehome.co.uk rating: 4.58 out of 5
"Since the CQC report, much activity has taken place (for the better). Many changes have taken place on the management side. This brought many outside personnel walking about giving their views on what should be done; this has an upsetting mood on the residents, seeing them as strangers. The whole atmosphere changed, especially on the so called management side, no welcoming, smiling faces or greetings until the new manager came on the scene. The atmosphere changed all being with a smile and "Good morning" etc. The (I'm the boss) attitude over the past couple of months has gone, everyone is happy and talkative. The care and attention given to my wife is second to none, although she is sometimes difficult, they persevere with her and get a result. I cannot find any faults in the paperwork etc; all up to date. Much has been accomplished in the past few months. The new feature - 1st-floor memory lane (with garden feel) everyone speaks about as a good feature. Why? I took my wife out in front of the mural on the wall and mentioned the fact it is a nice scene, her reaction after a few moments was Richmond Park, it reactivated her memory of years ago spending time in Richmond Park. The place she recalled is now known as "Isabella Plantation". So, I'm just one of many people who are glad to see and hear that the garden feature is staying, and with the new manager in the chair, management is going in the right direction too."
D E Wcarehome.co.uk rating: 4.83 out of 5
"My Mum has been a resident at Wykeham House for just over a year. I can honestly say that the staff at Wykeham have made this very difficult time for our family bearable. They are so caring and patient. There has been a change in the management recently which has caused a few ripples with the staff but all seems to be settling. I hope Barchester appreciates the staff they have at Wykeham."
Amanda Bcarehome.co.uk rating: 4.58 out of 5
"My mother went into Wykeham House in February 2015, she had lost a lot of weight and was given just a few weeks to live. The food was excellent and Mum soon gained weight. Now two years on, Mum is still with us, she is bed bound and has vascular dementia. The staff are very caring and look after her really well. She is always clean as is her room, she has never had any bed sores. The staff are very friendly and always answer any questions I have."
Rowenna Acarehome.co.uk rating: 4.42 out of 5
"Staff are always so friendly, a nice space to come and see my Nan. The staff are always smiling and happy to help. The room is okay, a nice place for her to relax and have her things around her. Rooms could be a little bit more "homely". The beds don't seem that comfy. Thank you though for having my Nan, she has really settled in well. Thanks to you all."
Abbie Hcarehome.co.uk rating: 4.08 out of 5
"Staff are excellent and treat mum with respect and look after her very well. Food is very good and the home is kept very clean and tidy. Mum has settled in very well and loves it. I would recommend the home and people to anyone looking for care for their loved ones."
R Hcarehome.co.uk rating: 4.75 out of 5
"My wife has been in Wykeham House for nearly 5 years. All of the staff are very friendly and are always ready to help including management. I would and I do recommend this place to anybody who needs to put a loved one in care."
D Ecarehome.co.uk rating: 4.36 out of 5
"Caring staff, always friendly, calm and happy in a modern environment that is always maintained to the highest of standards. This tells me that my mum is in the best place possible."
Ralph Ccarehome.co.uk rating: 5 out of 5
"An extremely well run and caring establishment. management very approachable and friendly. Many activities arranged on a weekly basis including an outing in the minibus once a week for most of the year. Staff always willing to chat whilst attending to my relative and still dealing with everything efficiently but with care and thoughtfulness. I have no worries about my relative being in this care home. She is safe, happy and very well cared for."
J Dcarehome.co.uk rating: 4.67 out of 5
"On the whole carers work very hard to create a caring environment and genuinely seem to care for the residents. However, they are frequently under time pressure from under staffing and sickness absence. This means they they may not be able to spent sufficient time with individual residents, especially those who are not mobile, and who therefore can feel isolated. Individual carers are mostly good, occasionally do not respond to residents who are speaking to them. Training in communication skills has been organised to hopefully this will improve. Some carers go the extra mile, and relate to the residents, others do not really listen and laugh when they are speaking. Nursing is variable with failure to notice symptoms of infection and lack of knowledge of geriatric immune response (or lack of); one or two very good and sensitive, and listen to residents and family. There seems to be a fear of asking the GP, and are reactive rather than proactive with health issues unfortunately."
L Ecarehome.co.uk rating: 3.17 out of 5
"Food very good. Bed is a bit hard, position within the home not acceptable for someone who has all their faculties as was told the room would be upstairs and ended up on ground floor with more dementia related residents. Staff very helpful and friendly and couldn't do enough for me."
J Scarehome.co.uk rating: 4.08 out of 5
"It is now five years since my friend had her stroke and had to make Barchester Wykeham House her home- to begin with, she was quite bright but over the years appeared to have lost her spirit. Recent months have shown massive improvements, this I believe is due to good management, a great occupational therapist and improved care and observation. I have only marked care as satisfactory because in some cases this still needs improvement- but is improving."
Judy Gcarehome.co.uk rating: 3.67 out of 5
"When I viewed Wykeham, I was told that there are a lot of activities for the residents. When my mother started, I discovered there wasn't much daily activity and one of the activity coordinators had one day as a carer which left no one to do activities, or if there were, very little by someone else. I felt there could have been more time listening to music rather than watching the telly. My mother is used to more interaction with people which I feel she isn't getting at Wykeham."
Julia Bcarehome.co.uk rating: 4.09 out of 5
"Since moving to Wykeham House just over 6 months ago my mother has really responded well to the care and attention provided. Her family all feel she is in safe hands because the entire staff have shown great care and respect for her as an individual."
Peter Ecarehome.co.uk rating: 4.75 out of 5
"Family members were invited to have a Sunday roast with the family member who resides at Wykeham House. Wonderful occasion. Well organised. Lovely atmosphere. Food amazing. Great occasion and look forward to a get together."
Rosemary Tcarehome.co.uk rating: 4.08 out of 5
"Completely satisfied by care in this nursing home, staff from manager down are all superb in what they do, they seem to take client requests seriously and compassionately. Overall my family are delighted with the treatment my wife is getting."
Ronald Tcarehome.co.uk rating: 4.83 out of 5
"Over the last 2 months we have noticed a great improvement in my mothers communication skills. Since having daily activities she hardly disturbs her room at all. She seems very content there after 16 months there. The staff are very respectful of their dignity and very kind. All staff are very approachable, if you have any queries."
Diane Bcarehome.co.uk rating: 4.75 out of 5
"The care has been first class. Nurses and staff had been just lovely, i look forward to coming again for respite in the future."
J Mcarehome.co.uk rating: 5 out of 5
"My cousin has been well cared for generally. Her hearing aids are often problematic - she says that when she is washed in the mornings the aids are frequently not removed, so often have water in the tubes or when they are removed they are done roughly and tubes have fallen out. We have had to take them to the hospital for repairs."
Howardcarehome.co.uk rating: 4.09 out of 5
"First class service, a place I would hope to go to when my time comes. The care they give to my wife is friendly, my wife likes a joke and has fun. Of course she would be happy at home with me, but that's impossible. It would be nice to see her out of bed for the summer."
Timothy Gcarehome.co.uk rating: 4.75 out of 5
"When visiting my mum the staff are always very friendly and welcoming and my mum seems very well cared for. I have nothing but admiration for the staff at Wykeham House."
Viv Ccarehome.co.uk rating: 4.08 out of 5
"In my mother's last few hours of life the staff were fantastic, so kind, the tea and biscuits really helped. We were really looked after, and mum was made as comfortable as possible, and pain-free. We thank the staff for their kindness and compassion."
Debbie Gcarehome.co.uk rating: 4.25 out of 5
"I am a resident/patient at Wykeham House. In that capacity, I have found the home to be excellent/good in an overall package - all teams, cleaners, carers, activities, nursing staff. The maintenance man is a very excellent person doing all the home at the moment alone."
Christine Gcarehome.co.uk rating: 4.67 out of 5
"I have always found the care my Aunt has received in these last five years as very good. There has been much improvement in the last 2 years since the new manager has taken over such as facilities, training, new staff, decor, activities and a lot of care to all residents to make everyone feel at home. Residents families are given a lot of respect. My Aunt's younger brother died recently and I was entering hospital that week and too ill to visit. The staff were extremely helpful and caring to my grieving Aunt until I was able to visit a week or so later. This was much appreciated. My Aunt will be 100 soon."
Sylvia Ccarehome.co.uk rating: 4.75 out of 5
"Nice and friendly atmosphere. Files properly documented, true to facts, up to date i.e medication, eating, drinking, the way my wife acts etc."
David Wcarehome.co.uk rating: 4.58 out of 5
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