What our families say

Barchester Woodside House Care Home Recommended on carehome.co.uk
We score 9.4/10

26 Reviews

Barchester Woodside House Care Home Recommended on carehome.co.uk
Good

20 July 2017

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"Very pleasant, all staff are friendly and helpful. Lovely, clean rest home with nice furniture and pictures."

Lucy S
carehome.co.uk rating: 4.25 out of 5

"Mum seems to be well looked after on the whole. The staff are all very friendly and helpful. Small issues have arisen but have been dealt with satisfactorily. Mum enjoys the food and the activities. She has a pleasant room overlooking the gardens. Everywhere is kept clean and well maintained."

Helen H
carehome.co.uk rating: 3.92 out of 5

"The care my parents received at Woodside House for dementia and general nursing needs was of such excellence that I have continued as a volunteer in the home since their deaths, playing the piano and enjoying music with residents each week. As 'part of the furniture' I quietly continue to see management structures, natural teamwork and genuine compassion which encourage and enable residents and staff to reach out to each other, despite advanced dementia. Life is worth living at Woodside and this is the care I would wish for myself. Clearly, I can no longer comment on all the questions below (rooms, security, value for money) and so have ticked 'good'. My opinion of the food is strongly influenced by the wonderful tiny cakes offered to residents and visitors - especially the brownies!"

Heather E
carehome.co.uk rating: 4.42 out of 5

"My dad is dying and the general manager has been amazing, and so has all the day/night staff by letting us stay here with our dad. They have looked after us by feeding us, letting us stay etc. The quality of care has been truly amazing. Credit to you all. Treatment has been spot on, cannot fault anybody. We cannot thank you all enough."

Michaela H
carehome.co.uk rating: 5 out of 5

"My dad is receiving end of life care in Woodside. The kindness and thoughtfulness of the staff is unbelievable - they are looking after all of us - I have been asked by everyone if they can do/get anything for me, and they are so caring of my dad. I thank them all from the bottom of my heart."

Rachel S
carehome.co.uk rating: 4.91 out of 5

"The staff are considerate and helpful. The condition of the building is good. The rooms are clean and comfortable."

J L
carehome.co.uk rating: 4 out of 5

"We have been very pleased with my wife's care and attention all the time she has been in Barchester Woodside House Care Home. The staff are very friendly and caring and treat my wife with respect and patience."

B S
carehome.co.uk rating: 4 out of 5

"Since my wife was transferred from Hospital on 20th September 2017 for continuing nursing/healthcare at Woodside House Care Home she has been treated with the utmost compassion, dignity and kindness from all the staff from the manager to the cleaners whilst obviously she frequently says she wishes she could be at home she never faults the care and attention she receives for which I'm thankful."

Kenneth B
carehome.co.uk rating: 4.42 out of 5

"Our mum has dementia and she is in the dementia unit where she's looked after well. She enjoys the food. We know not to worry because she is safe more than being at home. Her recliner chair helps her not to fall. Thanks to the staff for her care you all do an amazing job. Well done to the manager on "good" from CQC."

S K
carehome.co.uk rating: 3.92 out of 5

"I have found the home extremely well run with compassion. The staff are very caring and friendly and go about their duties efficiently. The level of nursing care is very good and I am kept fully informed in all circumstances."

David C
carehome.co.uk rating: 4.25 out of 5

"A good nursing home. The staff are kind and attentive. The home is clean and seems to be run efficiently. There is enough staff. There is a pleasant atmosphere in the home with a choice for the resident of how much time they spend with others and how much in their room, my wife is happy here."

Philip H
carehome.co.uk rating: 5 out of 5

"My brother has been in the Barchester Woodside House Care Home for 18 months. He is always in pain with multiple fractures in his spine and ribs. He is slow in his movement and speech. He also has a bed sore which is taking a long while to heal. The staff look after him well but everyone is so busy and he would like to have someone to listen and talk with him and comfort him with his health concerns. He would like to discuss his medications with a doctor but has been unable to see one. Because he is in pain he is not happy. The staff are all very nice and do their best in the time that they have."

Anne B
carehome.co.uk rating: 3.58 out of 5

"Due to major upheavals, things at Woodside House have turned around. The care staff are very happy and extremely helpful. The residents seem happy and settled. The introduction of a tea trolley has proven very popular. After a short break of the activities being limited the new staff have lots of exciting things in store for residents. All the staff at Woodside House communicate to residents. The only improvement I could see is communication to families by using modern technology i.e. Text message and emails."

K I
carehome.co.uk rating: 4.33 out of 5

"Mum has been here two years. She has settled well and mostly happy. I feel although the staff work well, there are times when the residents are left longer without any stimulation than I feel is good for them. Mostly, the staff are friendly and helpful. The cleanliness is very good in rooms etc. Some personal care is not always as good: nail cutting and hair washing could be improved. As no place will ever be 100%, the home does well."

S B
carehome.co.uk rating: 3.58 out of 5

"Since the changes at Woodside House things have improved. The staff are very caring and are very friendly and happy. All residents are well looked after and seem to be relaxed. The activities have now been re-introduced due to a change of staff. This from what we have been told will be exciting. All staff in the home talk to residents from housekeeping to senior management. Residents are encouraged to get involved as much as they want. I think the home could improve communication by using SMS, email and all new technology available to them."

D C
carehome.co.uk rating: 4.33 out of 5

"I am pleased to see new staff in senior roles as I felt standards had dropped in recent months. I certainly have faith in the new staff. The carers as always are great, though I feel some could benefit from more training in positioning of residents in chairs/wheelchairs as I frequently find my husband in a poor position. Glad there is a new lead chef too, as the food has been rather poor."

S M
carehome.co.uk rating: 3.92 out of 5

"My wife attended on a one week respite break, suffering from dementia. She was well looked after and I would have no hesitation in using the service again. I found the staff very friendly and cooperative."

Kenneth F
carehome.co.uk rating: 4.08 out of 5

"In my view, the home is everything I could wish for, for my wife. I have no problems at all and all the family are very happy."

Stephen J
carehome.co.uk rating: 4.5 out of 5

"I am glad to say that I think things will improve with the new staff appointments. My husband's care is very good and he is well looked after and seems to be happy."

J F
carehome.co.uk rating: 4.25 out of 5

"Woodside House (Memory Lane) is furnished and maintained to the highest standard, but more important is the care and kindness shown by all staff, cleaners, laundry staff, carers, nurses and the management team. To quote my 22-year-old daughter when visiting last weekend "Mummy I love it that they are so respectful to Grandad" - this is hugely important to maintain his dignity, especially for dementia patients. Well done Woodside."

Rachel S
carehome.co.uk rating: 4.25 out of 5

"Mum receives excellent care and support. The home is clean and tidy but also warm and welcoming. The staff are very patient and friendly."

Anita C
carehome.co.uk rating: 4.67 out of 5

"My wife has been a resident of Woodside House care home for just over 8 months and I cannot speak highly enough of the treatment which has been afforded her. The staff have always been attentive and efficient and mindful of my wife's condition. I believe we owe my wife's life to the staff at Woodside because they spotted the first signs of pneumonia when she first arrived in August 2016 and their quick thinking allowed the emergency services to administer antibiotics before the infection was allowed to develop. Thank you Woodside for looking after my wife so well."

Richard W
carehome.co.uk rating: 4.67 out of 5

"Mum has been here for 10 days, the place is lovely and clean, all the staff are friendly and helpful. When we asked for staff to take mum to the toilet they did so very quickly - the food looks lovely and the staff are encouraging mum to eat and spend time doing this. All in all we as a family are pleased with this care home."

Diana M
carehome.co.uk rating: 4.25 out of 5

"My husband and I have been happy with the care and attention he has received since being admitted in Barchester Woodside House Care Home. I have found the staff to be exceptionally pleasant and approachable and I know my husband feels the same. I have never been concerned about leaving him here and feel everybody is doing their best for him."

Lynda L
carehome.co.uk rating: 4.5 out of 5

"The atmosphere at this home is excellent. All staff are very friendly and helpful. Everything seems to be about patient care and I cannot fault it."

Sandra H
carehome.co.uk rating: 5 out of 5

"Mum has only been in care for only the last four months. All the family are very happy with all the care and help mum is getting. Staff very good."

Geoffrey B
carehome.co.uk rating: 4.58 out of 5

"My sister has only been in Woodside House for two and a half weeks and so far the care, kindness of the staff to everyone at all times (residents and visitors alike) is outstanding. The food seems very good, the rooms are kept very clean and fresh. The standard of laundry care is excellent. Clothes all nicely presented when brought back, care obviously taken with them. My expectations of the home has been reached and far exceeded my initial hopes, far better than I could have hoped for in all ways. Thank You."

Jenny S
carehome.co.uk rating: 5 out of 5

"Our mum/mother in law has been in the home since August 16, where we are really pleased with all the help and support we get from the staff when we visit regularly. They could n't be more helpful. She is much safer than living at home, where she was really struggling. We would like to wish all staff at Woodside House a really happy Christmas and a great New Year 2017."

Steve and Angela
carehome.co.uk rating: 4.92 out of 5

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142 Woodside Road Norwich NR7 9XJ Get directions
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