Reviews for Woodside House Care Home

Its so important that we choose the right care home for our loved ones. Woodside House Care Home has so much to offer, from location, super clean, the food smells amazing, staff are kind and upbeat. There always seems to be loads going on, keeping the residences entertained. Myself and my team enjoy visiting when carrying out maintance work.

I cannot express how grateful I am for the outstanding care my Nan has received at Woodside Care Home. From the moment she arrived, the staff have been exceptional, treating her with kindness, respect, and compassion.

The caregivers are not only professional but also genuinely caring. They take the time to understand each resident's needs and preferences, ensuring that my Nan feels comfortable and happy. It’s evident that they are well-trained and dedicated to their roles; they engage with the residents, encouraging them to participate in activities that promote both social interaction and physical well-being.

Moreover, the environment at Woodside Care Home is warm and inviting. The facilities are well-maintained and thoughtfully designed, making it a pleasant place for the residents to live in. Regular updates and communication from the staff ensure that family members are informed and involved in their loved one's care.

I highly recommend Woodside Care Home to anyone looking for a compassionate and professional environment for their family members. It gives me peace of mind knowing that my Nan is in such great hands. Thank you to all the staff for their unwavering support.

I cannot express how grateful I am for the outstanding care my Nan has received at Woodside Care Home. From the moment she arrived, the staff have been exceptional, treating her with kindness, respect, and compassion.

The caregivers are not only professional but also genuinely caring. They take the time to understand each resident's needs and preferences, ensuring that my Nan feels comfortable and happy. It’s evident that they are well-trained and dedicated to their roles; they engage with the residents, encouraging them to participate in activities that promote both social interaction and physical well-being.

Moreover, the environment at Woodside Care Home is warm and inviting. The facilities are well-maintained and thoughtfully designed, making it a pleasant place for the residents to live in. Regular updates and communication from the staff ensure that family members are informed and involved in their loved one's care.

I highly recommend Woodside Care Home to anyone looking for a compassionate and professional environment for their family members. It gives me peace of mind knowing that my Nan is in such great hands. Thank you to all the staff for their unwavering support.

Stepping into Woodside House felt less like visiting a care home and more like popping in to see a group of very well-looked-after friends. Honestly, the atmosphere just wraps you up in a warm hug. The staff there? They're not just doing a job; they genuinely care. You can see it in the little chats they have with the residents, the smiles they share – it's lovely.
The manager, what a gem! They clearly set the tone, and it filters right through the whole team. Everyone is so friendly and treats the residents with such kindness and respect. It really puts your mind at ease knowing your loved one is in such good hands.
From my own experience visiting, nothing ever felt like too much trouble for the staff. They're attentive, always popping in to check on people, and they just have a knack for making everyone feel comfortable and valued. It's the little things, you know? A gentle hand on the shoulder, a shared laugh – those moments make all the difference.
The home itself is lovely too. It’s not some stuffy institution; it feels homely. The rooms are nice and bright, and there's always something going on if the residents fancy joining in. And those gardens! What a treat. It's such a peaceful spot to sit and enjoy the fresh air.
What really struck me was how they treat everyone as an individual. They really take the time to get to know each resident, what they like, what they need. It's not a one-size-fits-all approach, which is so important. And they keep families in the loop, which is a huge comfort.
Knowing they've got that 'Good' rating from the CQC just backs up what you see with your own eyes – this is a place that really cares.
If you're looking for a care home in Norwich where your loved one will be genuinely looked after and feel like they're part of a family, you really should have a look at Woodside House. It's a special place.

My stepdad was at Woodside for a few months before he sadly passed away. During my visits it was abundantly clear that the staff genuinely care for their residents, beyond the day-to-day aspects of care. The staff are extremely patient, take the time to listen and respond to what the residents need and create a happy, relaxed environment. I saw residents engaging in regular activities and could tell how important the time was for them, it was lovely to see them having fun. The home was always incredibly clean and the beautiful decor made it feel like a true home. The manager, Sarah, is an unbelievable asset to the home. She went above and beyond to help my Mum through some extremely tough times when my stepdad was receiving end-of-life care. Having her advice and support was so vital for us and I will forever be grateful to her and all the staff in the home for their overwhelming support to us as a family.

Excellent care home, compassionate and supportive to providing a home environment that caters for all needs. Their dedication and care is refreshing to see as a qualified specialist dementia nurse.

Our mum has been in woodside care home for 2 years. The staff here are brilliant. They show such kindness, care for mum so well. She is bedbound so relies on them totally. Nothing is too much trouble. Soon as you walk in there is a happy, calm atmosphere. This has also helped us on our visits, to see mum happy and settled. The staff are so kind, dedicated, hard working , fun! This includes all staff from office, housekeeping , nursing staff. So thankyou for all your hardwork and dedication and all you do.

"The family found the staff and home 1st class."

R H
carehome.co.uk rating: 5.00 out of 5

"This is a lovely home, very clean and very friendly. Staff is very attentive."

Jan G
carehome.co.uk rating: 5.00 out of 5

"Both my parents were residents of Woodside House. My father passed away at the end of last year & my mother continues to live there. It is a wonderfully caring place with lovely facilities but more importantly caring and invested people with the manager at the hub of these values and behaviours. My father was restricted to bed and was care for and supported in all his needs and my mother always describes everyone as lovely & is happy!"

Helen S
carehome.co.uk rating: 4.92 out of 5

"Outstanding service so helpful and friendly give you all the support that you need 10/10. Can't thank Woodside enough for the support and care they give for mum (thank you)."

Carl M
carehome.co.uk rating: 5.00 out of 5

"In a few words, its a good as my second home. The staff are all wonderful."

Ann L
carehome.co.uk rating: 4.82 out of 5

"Really kind. All of the staff were so sweet & Respectfull. Thankyou!"

Claire E
carehome.co.uk rating: 4.75 out of 5

"Woodside is a friendly, caring warm home led by an exceptional manager who encourages her team of carers, admin, activity staff, nursing staff to work together to provide the best possible care for residents. When my brother first arrived he found it difficult to settle. But the whole team never gave up on him, trying to find ways to engage him, working out the times of day when he needed more support. Now he feels supported and enjoys being with his carer, often stopping them on the corridor to tell them he likes them. He is involved in activities which are new to him. He is much calmer and settled. He loves to walk outside. When the warmer weather arrives he will be able to take more advantage of this. I could not wish for a better place for my brother to live."

A S
carehome.co.uk rating: 4.75 out of 5

"Mum has only been in care for only the last four months. All the family are very happy with all the care and help mum is getting. Staff very good."

Geoffrey B
carehome.co.uk rating: 4.58 out of 5

"My sister has only been in Woodside House for two and a half weeks and so far the care, kindness of the staff to everyone at all times (residents and visitors alike) is outstanding. The food seems very good, the rooms are kept very clean and fresh. The standard of laundry care is excellent. Clothes all nicely presented when brought back, care obviously taken with them. My expectations of the home has been reached and far exceeded my initial hopes, far better than I could have hoped for in all ways. Thank You."

Jenny S
carehome.co.uk rating: 5.00 out of 5

"Mum has been here for 10 days, the place is lovely and clean, all the staff are friendly and helpful. When we asked for staff to take mum to the toilet they did so very quickly - the food looks lovely and the staff are encouraging mum to eat and spend time doing this. All in all we as a family are pleased with this care home."

Diana M
carehome.co.uk rating: 4.25 out of 5

"My husband and I have been happy with the care and attention he has received since being admitted in Barchester Woodside House Care Home. I have found the staff to be exceptionally pleasant and approachable and I know my husband feels the same. I have never been concerned about leaving him here and feel everybody is doing their best for him."

Lynda L
carehome.co.uk rating: 4.50 out of 5

"Our mum/mother in law has been in the home since August 16, where we are really pleased with all the help and support we get from the staff when we visit regularly. They could n't be more helpful. She is much safer than living at home, where she was really struggling. We would like to wish all staff at Woodside House a really happy Christmas and a great New Year 2017."

Steve and Angela
carehome.co.uk rating: 4.92 out of 5

"The atmosphere at this home is excellent. All staff are very friendly and helpful. Everything seems to be about patient care and I cannot fault it."

Sandra H
carehome.co.uk rating: 5.00 out of 5

"My wife has been a resident of Woodside House care home for just over 8 months and I cannot speak highly enough of the treatment which has been afforded her. The staff have always been attentive and efficient and mindful of my wife's condition. I believe we owe my wife's life to the staff at Woodside because they spotted the first signs of pneumonia when she first arrived in August 2016 and their quick thinking allowed the emergency services to administer antibiotics before the infection was allowed to develop. Thank you Woodside for looking after my wife so well."

Richard W
carehome.co.uk rating: 4.67 out of 5

"I am glad to say that I think things will improve with the new staff appointments. My husband's care is very good and he is well looked after and seems to be happy."

J F
carehome.co.uk rating: 4.25 out of 5

"I am pleased to see new staff in senior roles as I felt standards had dropped in recent months. I certainly have faith in the new staff. The carers as always are great, though I feel some could benefit from more training in positioning of residents in chairs/wheelchairs as I frequently find my husband in a poor position. Glad there is a new lead chef too, as the food has been rather poor."

S M
carehome.co.uk rating: 3.92 out of 5

"My wife attended on a one week respite break, suffering from dementia. She was well looked after and I would have no hesitation in using the service again. I found the staff very friendly and cooperative."

Kenneth F
carehome.co.uk rating: 4.08 out of 5

"In my view, the home is everything I could wish for, for my wife. I have no problems at all and all the family are very happy."

Stephen J
carehome.co.uk rating: 4.50 out of 5

"Mum has been here two years. She has settled well and mostly happy. I feel although the staff work well, there are times when the residents are left longer without any stimulation than I feel is good for them. Mostly, the staff are friendly and helpful. The cleanliness is very good in rooms etc. Some personal care is not always as good: nail cutting and hair washing could be improved. As no place will ever be 100%, the home does well."

S B
carehome.co.uk rating: 3.58 out of 5

"My brother has been in the Barchester Woodside House Care Home for 18 months. He is always in pain with multiple fractures in his spine and ribs. He is slow in his movement and speech. He also has a bed sore which is taking a long while to heal. The staff look after him well but everyone is so busy and he would like to have someone to listen and talk with him and comfort him with his health concerns. He would like to discuss his medications with a doctor but has been unable to see one. Because he is in pain he is not happy. The staff are all very nice and do their best in the time that they have."

Anne B
carehome.co.uk rating: 3.58 out of 5

"Due to major upheavals, things at Woodside House have turned around. The care staff are very happy and extremely helpful. The residents seem happy and settled. The introduction of a tea trolley has proven very popular. After a short break of the activities being limited the new staff have lots of exciting things in store for residents. All the staff at Woodside House communicate to residents. The only improvement I could see is communication to families by using modern technology i.e. Text message and emails."

K I
carehome.co.uk rating: 4.33 out of 5

"A good nursing home. The staff are kind and attentive. The home is clean and seems to be run efficiently. There is enough staff. There is a pleasant atmosphere in the home with a choice for the resident of how much time they spend with others and how much in their room, my wife is happy here."

Philip H
carehome.co.uk rating: 5.00 out of 5

"I have found the home extremely well run with compassion. The staff are very caring and friendly and go about their duties efficiently. The level of nursing care is very good and I am kept fully informed in all circumstances."

David C
carehome.co.uk rating: 4.25 out of 5

"Our mum has dementia and she is in the dementia unit where she's looked after well. She enjoys the food. We know not to worry because she is safe more than being at home. Her recliner chair helps her not to fall. Thanks to the staff for her care you all do an amazing job. Well done to the manager on "good" from CQC."

S K
carehome.co.uk rating: 3.92 out of 5

"We have been very pleased with my wife's care and attention all the time she has been in Barchester Woodside House Care Home. The staff are very friendly and caring and treat my wife with respect and patience."

B S
carehome.co.uk rating: 4.00 out of 5

"The staff are considerate and helpful. The condition of the building is good. The rooms are clean and comfortable."

J L
carehome.co.uk rating: 4.00 out of 5

"My dad is receiving end of life care in Woodside. The kindness and thoughtfulness of the staff is unbelievable - they are looking after all of us - I have been asked by everyone if they can do/get anything for me, and they are so caring of my dad. I thank them all from the bottom of my heart."

Rachel S
carehome.co.uk rating: 4.91 out of 5

"The care my parents received at Woodside House for dementia and general nursing needs was of such excellence that I have continued as a volunteer in the home since their deaths, playing the piano and enjoying music with residents each week. As 'part of the furniture' I quietly continue to see management structures, natural teamwork and genuine compassion which encourage and enable residents and staff to reach out to each other, despite advanced dementia. Life is worth living at Woodside and this is the care I would wish for myself. Clearly, I can no longer comment on all the questions below (rooms, security, value for money) and so have ticked 'good'. My opinion of the food is strongly influenced by the wonderful tiny cakes offered to residents and visitors - especially the brownies!"

Heather E
carehome.co.uk rating: 4.42 out of 5

"Mum seems to be well looked after on the whole. The staff are all very friendly and helpful. Small issues have arisen but have been dealt with satisfactorily. Mum enjoys the food and the activities. She has a pleasant room overlooking the gardens. Everywhere is kept clean and well maintained."

Helen H
carehome.co.uk rating: 3.92 out of 5

"Very pleasant, all staff are friendly and helpful. Lovely, clean rest home with nice furniture and pictures."

Lucy S
carehome.co.uk rating: 4.25 out of 5

"The staff at Woodside House Care Home are all very caring towards the residents. They all have a calm, unhurried approach and treat each resident as the individual person they are. On our very first visit, it was very obvious that the residents are very well cared for and small touches such as a string of pearls of a nicely tied scarf completed the cared for appearance."

R P
carehome.co.uk rating: 5.00 out of 5

"We moved my mother, aged 92 and suffering from dementia into Woodside House two days ago. The manager and all her staff have made the process a lot less stressful than I feared. The warm welcome and immediate attention to mum's needs reassured me that we have made the right decision in choosing Woodside House."

M L
carehome.co.uk rating: 5.00 out of 5

"Overall good. I was only there for 1 week. I had a problem with one member of staff not wanting to help me when I needed it. Looking back this happened 2 or 3 times during my stay. The worst part was when I got home finding that my pressure sock was on upside down causing deep grooves in my leg and a swollen foot. I think this member of staff had a problem with me."

L C
carehome.co.uk rating: 3.73 out of 5

"We are extremely pleased with the care our elderly cousin is receiving. Although she cannot move very much she always seems to be comfortably placed in her bed with things she needs near at hand. The staff seem to be very gentle and caring. Our cousin's room is always tidy and pleasantly fragrant. Thank you to all the staff at Woodside!"

Wendy R
carehome.co.uk rating: 4.45 out of 5

"My wife was transferred to Barchester Woodside House Care Home from Norfolk and the hospital on the 20th September 2017 for palliative care and died there on 20th December 2017. I could not have wished for a more kind, considerate and caring place for her to end her days. In my experience, staff from manageress, nursing staff, kitchen staff down to the cleaners were so helpful. The food was of excellent quality and nicely presented."

Kenneth B
carehome.co.uk rating: 4.27 out of 5

"From our initial contact and on a daily basis we have nothing but praise for Woodside. The relief at having my mother cared for in such an environment is huge."

Sheila V
carehome.co.uk rating: 5.00 out of 5

"Staff all friendly and helpful."

Mike M
carehome.co.uk rating: 3.83 out of 5

"Staff very pleasant and helpful. Found improvement since Mum has been here. Staff always helpful when questions asked. Understand Mum getting attention and care. Think fees are expensive."

J K
carehome.co.uk rating: 4.92 out of 5

"Woodside house has come on in leaps and bounds since the new manager was appointed. The activity team has been supported in getting more entertainers, which makes all residents happy. The staff are really kind and caring towards all residents."

D C
carehome.co.uk rating: 4.42 out of 5

"I visit a resident at Woodside House every week and am always thankful to find a high standard of hygiene and cleanliness maintained. The friendliness of the staff and carers is wonderful and they do very well to give loving care to their residents and those who came to visit."

A W
carehome.co.uk rating: 5.00 out of 5