Reviews for Windmill Manor Care Home

"It was my choice, I'm pleased with it."

Avril B
carehome.co.uk rating: 5.00 out of 5

"After a life saving experience in hospital, well enough to join Barchester Windmill Manor Care Home. On arrival excellent welcoming. Met me, taken to my room, beautifully equipped bedroom with ensuite, spotless. The staff so kind, turn their hand to everything that is required of them. Diet requirements with a varied choice, home-cooked delicious food. My rest and recuperation two weeks allowed me to be discharged from hospital."

Joan M
carehome.co.uk rating: 5.00 out of 5

"My mum has been a resident at Windmill Manor for over four years now. Her dementia has worsened and her care needs increased, and the staff at the home have supported her the whole way. Sometimes there are maybe fewer staff than ideal particularly at the weekends, but generally she is cared for very well, and is mostly very content. The doctor visits regularly, and there are often performances by local musicians and performers. We can visit when we want to and she loves a trip down to the reception area, where there is always tea and coffee available. Mum thinks the world of her lead carer. All in all, I think Windmill Manor is very good, and since my mum's been there we haven't had to worry about her - she's safe, warm, fed, and above all cared for."

Tim L
carehome.co.uk rating: 4.50 out of 5

"From our initial contact, looking for respite care for my aunt, we have had excellent help and care. For family reasons, we have moved my aunt from Windmill Manor after 3 months. We have chosen another Barcester home for her, nearer to her relatives. Our choice was helped by her experience at Windmill Manor."

David L
carehome.co.uk rating: 4.83 out of 5

"My wife came to stay at Windmill Manor following a deterioration in her physical health and Alzheimer's. Her needs were complex, requiring help with eating, drinking and all aspects of personal care. The care staff were wonderful, treating her with kindness, compassion and dignity, respecting her as an individual. They took time to engage with my wife and our family to find out about her personality and interests, developing a genuine rapport with her. The nursing staff were responsive to any questions or concerns we had. Her room was bright, spacious and well-equipped. We were able to bring in familiar photos from home to personalise them. The food is very good and was adapted to my wife’s eating requirements and tastes, she loved poached eggs! There is a high standard of cleanliness throughout the nursing home; most importantly, my wife’s personal care was always a high priority for the staff. Thank you to everyone involved in my wife’s care during her time at Windmill Manor."

Robert T
carehome.co.uk rating: 5.00 out of 5

"We initially chose Barchester Windmill Manor Care Home very carefully and have no regrets or doubts about our selection. Everything has been smooth and straightforward as Mum has arrived, the admin, settling Mum in and tweaking her room and care plan. The team have kept us informed and is happy to discuss any aspect of Mum's tenure. We feel as supported as Mum clearly is. Many, many thanks."

Jo H
carehome.co.uk rating: 4.83 out of 5

"I would like to say from the moment I first walked in here, I was impressed at how friendly everyone was and how clean it was. Nothing is too much trouble, the rooms are excellent. Everyone is so kind to the residents, even when things get stressful. The food is very good, the coffee room is free for all of us with beautiful cakes and a lovely sitting area."

Barry T
carehome.co.uk rating: 5.00 out of 5

"I have all the staff very helpful and kind. I would like to see my husband taken for a walk outside and maybe physio therapy-exercise class. My only concern is the boredom with the lack of activities, otherwise, he is very well cared for and attended to."

Marlena D
carehome.co.uk rating: 3.75 out of 5

"My mother has lived at Windmill manor for over 5 years. During that time she has been respected, loved, compassion with all her needs met with great care and consideration for her individuality. All the carers give so much of themselves. I can relax knowing that mum is receiving the best of care."

G M
carehome.co.uk rating: 4.75 out of 5

"My father went into Windmill Manor Home for a few week's respite stay. The manager and nursing staff couldn't have been more helpful and professional. All the care staff were very friendly and dealt with my father extremely well (He can be very difficult at times). this is the first time that he has been in respite care and we were very nervous about leaving him especially as he wasn't happy about it. But we needn't have worried. He settled in straight away. The manager is a great asset to the home, she rang me daily and then weekly to let me know that he was fine and loving life at Windmill Manor."

D J
carehome.co.uk rating: 5.00 out of 5

"Came to review Windmill Manor and see the new manager. Great day, loved the cheese and wine event and definitely highly recommend this home. Has a friendly atmosphere where everyone is treated with respect and dignity."

R H
carehome.co.uk rating: 4.17 out of 5

"My father went into Windmill Manor Home for a four-week respite stay. The manager and nursing staff couldn't have been more helpful and professional. All the care staff were very friendly and dealt with my father extremely well (he can be very awkward at times). This is the first time that he has been in respite care, and we were very nervous about leaving him, especially as he wasn't very happy about it. But we needn't have worried. He settled in straight away. His room was nice and spacious, and they had a welcome gift for him on arrival, which couldn't have been better as he loves chocolate, and this distracted him and settled him down. He loved the food and was definitely well fed. Surprisingly to us, he joined in all the activities which they provided. The manager is a great asset to the home. She rang me daily at first and then weekly to let me know that he was fine and loving life at Windmill Manor. I cannot recommend this home highly enough."

Roy J
carehome.co.uk rating: 5.00 out of 5

"Impossible to fault Barchester Windmill Manor Care Home. My wife has been a resident for 7 or 8 years and during that time her care has been excellent. She requires assistance for bathing, dressing, eating and drinking; she needs full hoist for transfers from bed to wheelchair etc. All this is done with great care and kindness. Her carers are kind and patient, and she is treated with love and respect."

N S
carehome.co.uk rating: 4.08 out of 5

"My father first came to Barchester Windmill Manor Care Home in April 2022 after a stay at the hospital. The care he has received is extremely good and we have been able to rest easy knowing he is in a safe, comfortable environment. Communication is good and they have also supported my mother in this difficult transition to him requiring residential care. The food is of a good standard and the dining room is a really sociable space. I had the fun of watching a game of carpet bowls last week when I was visiting: the residents were all encouraged to take part and clearly enjoyed it. A recent highlight was the range of celebrations organised for the Jubilee Weekend which were above and beyond our expectations. There was something every day with a wonderful sense of community as families were encouraged to join the fun."

A C
carehome.co.uk rating: 4.92 out of 5

"My mother has been a resident at Barchester Windmill Manor Care Home since 2017. After an initial period of adjustment, she has settled in very well and is happy living at Barchester Windmill Manor Care Home as her home. She is looked after and cared for very well and the staff are patient and kind, particularly one member of staff, who treats my mother more as a relative than a resident in ensuring her comfort and well being!"

N B
carehome.co.uk rating: 4.33 out of 5

"My wife has gone through hell and back since she had her stroke. The NHS was appalling 3 months of hell then another 3 months of hell in her first nursing home. Then she moved to the Windmill the best time of her life. It is the first time she has felt happy and safe. The staff are all you could wish for. They go out of their way nothing is too much for them. They pull out all the stops no matter what the cost."

J O
carehome.co.uk rating: 4.58 out of 5

"My Mum has lived at Windmill Manor since May 2017, almost 5 years. During that time she has been treated with love, care and dignity by a fantastic team who clearly has the resident's best interests at heart. They look after her so well, both physically and mentally, adapting easily when her needs change. Mum is happy and settled and I can see how much she values and trusts the staff. This brings me peace of mind which has been extremely important, especially during these Covid times when visiting was not allowed. The home itself is a calm and welcoming place to visit. The recent refurbishment has been done tastefully and everywhere is clean and bright. I cannot recommend Windmill Manor highly enough."

Gill M
carehome.co.uk rating: 4.75 out of 5

"My mum moved into Windmill Manor at the start of Covid. The staff have worked very hard in difficult circumstances. They have got to know and understand how to care for mum. She is happy and content, always well turned out and has put on some weight after being unwell before arriving here. Thank you everyone at Windmill Manor."

K I
carehome.co.uk rating: 5 out of 5

"My mother has been a resident at Windmill Manor since April 2021. Despite the Covid restrictions, I have been able to visit my mum in her bedroom to get a sense of both her well-being and the care provided. I have met very nice, friendly and professional staff who keep me updated on my mother’s health. I am hoping the residents will be able to spend more time in the garden as the time spent indoors has been too long."

Manuela R
carehome.co.uk rating: 3.75 out of 5

"My Mum has lived at Windmill Manor for 4 years now, so it is very much her home and she is well settled. Relationships with all the carers and staff are very good and given the last year or so, this has been hugely important when visits from family have not been possible. I can see and feel that Mum is very well looked after in all respects and I feel confident in the care and attention she receives. COVID-19 has brought major challenges to everyone, not least the care industry. The manager and her team have handled all adversity calmly and professionally. Grateful thanks to everyone there for keeping the residents as safe as possible and for keeping the relatives up to date. The new Facebook page, set up and run by the Head Housekeeper is a great addition, allowing relatives to see what activities are taking place. It’s been great to see Mum involved and enjoying herself. I would highly recommend Windmill Manor to anyone looking for somewhere for a loved one to call home."

Gill M
carehome.co.uk rating: 4.92 out of 5

"My friend appears to be very happy and well looked after. Regular calls from nurses and carers keep me informed when necessary. The visiting suit has been a fantastic facility and I am looking forward to warmer weather and window visits. Staff are always friendly, concerned and helpful."

Jacqueline H
carehome.co.uk rating: 4 out of 5

"I am very pleased with how the care home and workers are very nice and polite, helpful as well."

Victoria G
carehome.co.uk rating: 4.33 out of 5

"The Windmill Care Home have looked after my husband for four months and I cannot thank them enough for the loving care and attention they have given him me, in particular, to have eased my mind knowing that this first-class care her has helped me worry less. They are a truly great team, no I in this team from the very top to bottom, this team are amazing. I cannot find the words to thank them enough for all they have done for us both. From the bottom of my heart, they are all angels and god bless them all to keep healthy and well, and to look after the residents who are lucky enough to be in their loving care."

M L
carehome.co.uk rating: 5 out of 5

"My mother was very poorly when she first arrived at Barchester Windmill Manor Care Home and thanks to the wonderful care she has received she is a different person, happy and much stronger. The staff are amazing, so friendly and helpful and nothing seems too much trouble even when it is clear they are very busy. I have learned more about my mum's condition and how I can support her when I visit. Thank you Barchester Windmill Manor Care Home."

L G
carehome.co.uk rating: 4.67 out of 5

"Windmill Manor is clean, tidy and modern. The staff are very welcoming and communication is excellent. The staff look after my mum very well, she always looks clean and well cared for, including attention to keeping her hair tidy and trimmed. We feel that we are very lucky to be able to visit each week and they are coping very well with the Covid situation."

L S
carehome.co.uk rating: 4.3 out of 5

"Visited my father in the Covid 19 indoor space. I felt safe and knew that my father was safe due to the protocols in place. I felt sad that I could not give my father a hug but we touched fingers against the Perspex."

Julie H
carehome.co.uk rating: 4 out of 5

"Here for a 1/2 hour visit with Mum. Everything was well organised, staff were so friendly and helpful. I feel very relaxed that Mum is receiving care at Windmill Manor."

Gill M
carehome.co.uk rating: 5 out of 5

"Dad has been at Windmill now for around a year. He is very settled and happy. Everything is good, and he is looked after brilliantly. Lovely atmosphere, good food (especially the puddings!), lovely staff who are always only too pleased to help and keep you informed. Fantastic!"

B C
carehome.co.uk rating: 4.55 out of 5

"30-minute visit. Not ideal but under the circumstances, OK."

J M
carehome.co.uk rating: 4.75 out of 5

"Windmill Manor provides Mum with love, kindness, and security. All staff are wonderful, very caring, and know Mum so well. They meet her every need with ease. They are now our extended family. I feel very confident in all the care Mum receives."

G M
carehome.co.uk rating: 5 out of 5

"My mother-in-law has been in this care home since May 2019. Everybody is so wonderful here. We are so glad, particularly since the beginning of the year, that she has been so very well looked after. I cannot fault the home in any way. This care home is simply AMAZING. And so is everyone who works here."

H H
carehome.co.uk rating: 5 out of 5

"My husband is a long-term resident in Windmill Manor. He is very well looked after and treated with great kindness and compassion. The majority of the staff are exceptional. The carers and nurses, although sometimes stretched, give the best care possible. I am always made to feel welcome and I am kept well informed of any changes in his health. During the current Covid crisis it seems that every precaution has been taken to ensure residents are kept safe. Guidance for recent restricted visiting has been clear and well managed."

V G
carehome.co.uk rating: 4.83 out of 5

"Our Mum has been a resident at Windmill Manor for about five months. The care and support she receives are absolutely fantastic. Mum's needs have changed rapidly during her stay so far and not only have those needs been met, but she seems content. her health has stabilised and she seems content with her carers and environment."

L Y
carehome.co.uk rating: 4.92 out of 5

"Everyone has been fantastic, especially in supporting Dad through a very difficult time! Nothing was unmanageable."

N C
carehome.co.uk rating: 4.08 out of 5

"My brother came to Windmill Manor after a very bad experience in another care home. He is a different person altogether. From the first day, he was settled and calm. He's clean and smart every day. Thanks, Windmill."

J F
carehome.co.uk rating: 4.58 out of 5

"Staff always helpful and friendly. Kind to my friend and caring. Sometimes feel that resources are stretched but staff always seem to be doing their best. More help with activities would be useful, as would someone who could advise on mobility aids and other things that friends could provide for residents. Always kept informed of the resident's health. My friend seems very happy and settled here."

Jacqueline H
carehome.co.uk rating: 4.45 out of 5

"My father has been cared for in a kind and empathetic manner throughout the time he has lived at Windmill Manor. The majority of staff do their utmost to meet the individual requirements of all the residents and have endeavoured to understand my father's personality and needs. I am confident that I am kept updated and alerted to any changes in his condition. The vast majority of the staff are friendly, welcoming and caring. I would recommend Windmill Manor to others requiring a dementia specialist nursing home."

J F
carehome.co.uk rating: 4 out of 5

"The care and love shown to my Mum at windmill Manor is second to none. She is very happy here, feeling safe and secure and being kept very well occupied by a variety of activities. The staff work very hard to meet all the residents' needs and always shave a smile for any visitors. Couldn't ask for a better place for my Mum to live."

G M
carehome.co.uk rating: 4.67 out of 5

"My experience of the home is generally very positive. The staff seem lovely and very caring. My mum often complains about other residents (not sure anything can be done about that) and the food, but I do recognise she can be very negative and that's the easiest thing to complain about. She is clearly cared for, safe, fed and warm, which is good!"

Tim L
carehome.co.uk rating: 4.18 out of 5

"Windmill Manor was picked as my wife and I felt it was the most suitable for my mother's care. We have always been impressed with the staff's care and attention. The property is well maintained and is always welcoming. Entertainment for the guests is of a high standard."

Nicholas S
carehome.co.uk rating: 4.33 out of 5

"My mother has been in this care home for two years. She has had extremely good care. All the staff, without exception, are kind and caring. Although very busy, the staff always find the time to chat if you have any queries. The only downside is the high turnover of staff and moves to other parts of the home."

Elizabeth R
carehome.co.uk rating: 4.75 out of 5

"All staff are most helpful and pleasant. Residents are well cared for and enjoy extremely good food."

A W
carehome.co.uk rating: 4.33 out of 5

"I am so grateful that my husband is in this lovely home. The staff are wonderful, so kind and friendly. The building could easily pass as a smart hotel with every amenity even including a coffee bar where visitors can take their loved ones for a change of scenery. My husband agrees if he can't be at home he's in the next best place."

Patricia N
carehome.co.uk rating: 4.58 out of 5

"Very wary originally due to poor respite care experience elsewhere. However, delighted with Windmill Manor. My husband was smiling and clean and enjoyed his stay. Staff were very reassuring and nothing was made to be a massive problem. This was his first week, but he settled in well and enjoyed the food and fun atmosphere created by the carers. This was not easy as my husband is aphasic."

Candice L
carehome.co.uk rating: 4.92 out of 5

"Windmill Manor is a great home. My Mum has been there for two years now and the love, care and respect she has received has been amazing. The staff are a dedicated, hard-working, lovely team who not only do all they can for the residents but also care for their relatives and friends. Nothing is too much trouble. The management team is really proactive and approachable and it certainly feels like everyone is working together towards a common goal. The atmosphere is relaxed and welcoming, it feels like my second home and adopted family. The activities are second to none which keeps the residents stimulated and busy, just what Mum needs! I couldn’t recommend Windmill Manor highly enough."

Gill M
carehome.co.uk rating: 4.92 out of 5

"My brother who has constant falls, as he had when at home. He is aware of his situation. Staff can only do their best by keeping him under observation when possible and encourage him to be involved in activities. My brother is a loner, living as a single person for many years."

D S
carehome.co.uk rating: 4 out of 5

"As always staff are very caring and nothing is ever too much trouble."

Annette W
carehome.co.uk rating: 4.5 out of 5

"A lovely welcoming home. Staff very friendly and generally the same ones which is very important. My mum seems settled and relaxed and always clean."

Rebecca C
carehome.co.uk rating: 4.82 out of 5

"I have looked after a neighbour for 2 1/2 years. She now is in need of 24 hour care. She is 93. I found Windmill Manor who were also willing to take her small beloved dog - Mal. Everyone has helped her settle in. They have also been extremely kind to my husband and I. I would recommend this home to anyone."

Elizabeth F
carehome.co.uk rating: 5 out of 5

"The care, as usual, is still very good."

Lorna H
carehome.co.uk rating: 4.5 out of 5

"The staff, which change often, are caring but my Mother has lost her glasses and hearing aid, neither have been found. There is always an unsavoury smell when you go into the nursing area. Food good as far as I can see."

P O
carehome.co.uk rating: 3.67 out of 5

"The genuine desire to provide care is strongly evident in Windmill. My experience over 18 months of caring for my mother was, there seemed to be a core of very good carers who you could always rely on to provide the 'best'. But there were carers who didn't exhibit to the same level, some more recently recruited, which is why I have marked 'good' overall rather than excellent. I would have liked a bit more interaction during the day with residents but it was sometimes evident staff shortages meant this couldn't happen as much. My mother's end of life' care was superb."

Paul D
carehome.co.uk rating: 4.5 out of 5

"It can be very daunting for residents and their families when a loved one moves into a care home. We took time to look at our options and found that Windmill Manor offered the best care and environment for Mum. The care team were very understanding, and although it took Mum time to settle she is happy and safe."

J B
carehome.co.uk rating: 4.75 out of 5

"My mum has been in 4 different homes but has been at Windmill Manor for 10 months now. It is by far the best place she has been in. She is so well cared for in all aspects. It has been good to see her settle in and make relationships with staff and residents. The staff know her well and treat her with love, kindness and dignity. We couldn't ask for more."

Gill M
carehome.co.uk rating: 4.67 out of 5

"The staff are great and in my opinion, underpaid given that the home costs in excess of £4,800 PCM. It would be nice to see them being paid more for what is a very hard job. Dad's carers are what made me choose this home in the first place, they are fantastic."

Craig C
carehome.co.uk rating: 4.25 out of 5

"My wife has been resident at Windmill Manor Care Home since August 2014. Throughout that time her care has been excellent; despite her immobility, she is always clean and well-dressed. The carers are patient and kind and manage instances of difficult behaviour in a caring and professional manner. Residents and relatives are treated with respect and kindness by all the staff."

N S
carehome.co.uk rating: 4.83 out of 5

"My mother could not be anywhere better. Carers are second to none. Staff are all pleasant and cannot be more helpful, both to residents and their relatives."

A W
carehome.co.uk rating: 5 out of 5

"This is a lovely home, myself and my husband and my family are very happy to have him here being cared for with the carers and the nurses and staff. They are excellent people."

Brenda H
carehome.co.uk rating: 5 out of 5

"I cannot praise Windmill Care Home enough. Without exception all of the staff are excellent and the home is run extremely well. The atmosphere in the home is positive and happy. My mother has been here for 5 months and the change in her is amazing - I have never seen her smile so much. Nothing is too much trouble and staff are always willing to listen and be listened to. Long may they continue."

Elizabeth R
carehome.co.uk rating: 4.58 out of 5

"My Mum is well cared for. The interaction between staff and residents is always caring. The staff are very understanding and helpful and deal with any distressed behaviour from residents in a kind and compassionate way. My sister and I are very happy with how my Mum is cared for and we now don't have to worry about our Mum as she is safe."

Heather B
carehome.co.uk rating: 4.92 out of 5

"I am very pleased with how my mother is cared for. Staff excellent."

Wendy H
carehome.co.uk rating: 4.33 out of 5

"My wife, a dementia sufferer has received efficient and loving care since entering the home. The staff, particularly the carers, are always considerate but maintaining this standard is made difficult by the high turn-over."

Fred M
carehome.co.uk rating: 4 out of 5

"My experience is to witness care of the highest standard. All the staff are pleasant and professional. My mother who has dementia also praises all the staff saying how kind they are to her."

Annette W
carehome.co.uk rating: 5 out of 5

"Carers are wonderful! Mum often does not want to get up in the mornings or shower, but they always manage to do more than I ever would ever be able to do with my own mother! Mum was quite thin and not remembering to eat when she first came, but now she is looking like her old self again. Our thanks."

Tricia S
carehome.co.uk rating: 4.75 out of 5

"Staff are caring and supportive, helpful and friendly to both residents and carers. Environment: clean, welcoming and engaging. My father is content and engaged in numerous activities appropriate to his needs."

Susan G
carehome.co.uk rating: 4 out of 5

"My friend was admitted as an end of life approach resident. I promised her I would not let her enter a care home - that I would nurse her at home (which I did for 2 years) but her condition worsened to such an extent that I had no other option. Among other things, my friend has vascular dementia so was not wholly aware of her circumstances. I could not have chosen a more caring home for her."

Patricia M
carehome.co.uk rating: 4.08 out of 5

"The home specialises in dementia care. The atmosphere is lovely and staff are supportive and friendly. Nursing care is of a good standard and other care offered is good and professional. Relatives are well supported, both by staff and other relatives and included in many activities. Food is very good. My husband has now put on too much weight! On admission, he was very thin!"

Alison M
carehome.co.uk rating: 4.17 out of 5

"I believe our Mother is well cared for at Windmill Manor. She always looks clean and fresh and her health appears good. The staff are always very friendly, despite being busy, and they appear to include residents as much as they are able. However, I am not too sure how much staff time allows for 'one to one' interaction. Being able to drop by to see our mother at any time during the day is very helpful, and I also see the home as it runs on a daily basis. It is especially nice to be able to take Mum out into the coffee lounge/reception."

Cathy R
carehome.co.uk rating: 3.67 out of 5

"Mum is very well looked after by the staff at Windmill Manor, all of whom seem very caring and treat her with real affection and respect. The food is good and despite having a very small appetite she enjoys her meals. They make an effort to provide Mum with high-calorie supplements, to counteract her falling weight, and always let the family know if there are concerns about her health."

Margaret H
carehome.co.uk rating: 4.75 out of 5

"My family and I are very happy that my mother settled into the care home without any difficulty. The admission procedures were smooth, and she soon adapted to the daily routine. She is well-fed and well cared for, and seems as happy as her dementia seems to allow her to be."

William A
carehome.co.uk rating: 4.75 out of 5

"My father came to Windmill Manor from another home, where he was extremely unhappy and would constantly pace. That stopped almost immediately. The home feels relaxed and comfortable. The staff are totally dedicated to the care of the residents and despite my father's issues, they are nothing but caring and supportive to him."

Nikki T
carehome.co.uk rating: 4.42 out of 5

"My wife has experienced nothing but careful and loving care, ever since entering Windmill Manor as a resident suffering from dementia. I have every respect for the carers who do a job that I would not have the patience to do. My only concern is the high staff turnover rate, which I suppose is due to the difficulties of the job they do, relative to their remuneration plus ongoing problems of recruitment. The care home makes every effort to keep residents entertained, both by the staff themselves or by visiting artists."

Frederick M
carehome.co.uk rating: 4.25 out of 5

"We are happy with the care given to our mother over the last couple of months. She is very well looked after and always looks smart and clean. The staff are always friendly and caring towards both residents and visitors."

Claire
carehome.co.uk rating: 4.33 out of 5

"Windmill Manor is the 4th care home that my mother has been in and whilst they have all been good, Windmill Manor is most definitely the best in every respect. The love and care that my mother has received since being there have been great. The nurses and carers treat everyone with respect and dignity, and nothing is too much trouble. They manage to maintain a sense of humour under sometimes very trying circumstances. The managers and receptionists are very friendly and welcoming and the coffee room is a real plus factor. The activities offered are amazing and certainly keep my mother occupied and amused! The standard of cleanliness is high throughout. I would have no hesitation in recommending Windmill Manor."

Gill M
carehome.co.uk rating: 4.75 out of 5

"I believe that Windmill Manor is second to none and I cannot thank every single member of staff enough. This is a very challenging time for me, as I have come to realise that my much loved Dad needs round the clock care. I have always found the fantastic team at Windmill Manor to be remarkably caring, knowledgeable and meticulous. Their professionalism has made this difficult situation as easy as it can be. The carers have not only treated my father with respect but also they seem to know him really well and care deeply about him. Thank you all."

Marianne
carehome.co.uk rating: 5 out of 5

"How nice it is to go in and be greeted by happy friendly staff. Love the family area and it is nice and clean, my mother is much happier here than the previous nursing home. I would definitely recommend it to anyone who wants a relation to be in a great place."

Ian
carehome.co.uk rating: 4 out of 5

"After myself and my brother had come to a decision to move my mother out of a care home, which we both felt was very poor in all departments, we found this care home which I viewed and was very happy with. We moved my mother into this one. Since she has been here, I find every time I have been in to see her, the carers have been very caring and professional in their jobs, which is a breath of fresh air. I can't imagine how people can do such a demanding job. I can see my mother is cared for very well, as she looks so much better in herself. It's been a short time since coming here but the improvement in my mother is down to the hard work of everyone in this care home The only regret is I wish we had found this place earlier. I can't thank the carers enough."

Chris B
carehome.co.uk rating: 4.75 out of 5

"Windmill Manor is supported by a thoughtful team who treat people with dignity and respect. The home offers a range of supportive activities and a pleasant environment for all residents. My father appears to be very content."

Susan G
carehome.co.uk rating: 4.08 out of 5

"In all ways, I have found all the staff in the home to be very helpful to my family with regards to my Uncle needing to be a resident in the home. They have all been sympathetic, understanding and helpful."

Mary W
carehome.co.uk rating: 4.92 out of 5

"Mum has been at Windmill Manor for nearly two and a half years and is approaching her 101st birthday. As a family, we know that had we not moved mum, she would not have made it to her 100th! The care and love that she receives from all the staff is second to none. Being the age she is now, she sleeps a great deal, but she does not miss out. When she is awake, she is fully involved with the activities that go on. Mum's diet is very good, with nutritional drinks being given and enjoyed. There is a new doctor, who is so caring - speaking to family members when he sees you. As a family, we have been able to relax knowing that mum is being well looked after. She has no pain and is on no medication."

Lynda T
carehome.co.uk rating: 5 out of 5

"We couldn't have chosen a better care home for our Mum. You cannot fault the care and attention she gets from all the staff - regardless of their job at the care home. Wonderful facilities, surroundings and entertainment. Our Mum is having a great time - company, entertainment and being attended to. We really enjoy visiting her and getting involved with the activities we can also attend. Lovely, friendly atmosphere that makes us feel welcome. We are coming here when it is our turn."

James B
carehome.co.uk rating: 5 out of 5

"My husband has been a resident for over 4 years. The staff are always friendly and welcoming to visitors. The carers are exceptional, treating residents with warmth, patience, dignity and kindness. I find the home is light and spacious with lounges and well decorated/furnished wide corridors for residents who are mobile to walk around. The coffee bar area is an excellent space for visitors to spend time with their relatives. The managers of the home are available, whenever possible, to answer queries or address any concerns which are outside the remit of the carers. However a permanent experienced ‘Floor Manager’ is definitely needed on Memory Lane to co-ordinate and manage on a daily basis (hence the 'good' but not 'excellent'!) but I understand recruitment is underway."

VMG
carehome.co.uk rating: 4.33 out of 5

"Welcoming to residents and relatives. Communication systems a bit hard to fathom (who to ask about what). I think some of this info could be in written form in a 'welcome pack'. Staff are approachable and reassuring - relationships between residents and carers are warm and engaging - they know the residents well. :)"

Jennie S
carehome.co.uk rating: 3.92 out of 5

"My mother in law has a very sad case of dementia and I have found on my visits everything to be satisfactory in terms of her care and well-being. My wife (her daughter) sees her almost every day is in a better position to make a detailed judgement. I find the activities programme to be really progressive in her care."

Peter H
carehome.co.uk rating: 4.5 out of 5

"Caring environment, friendly and engaging but would be good if staff had more time to sit, talk and console. Remembering to shave dad occasionally would be good and make sure he is wearing clothes that fit and are clean but I accept that he does have a reasonable level of independence that should be encouraged."

Susan G
carehome.co.uk rating: 4 out of 5

"Mum has been at Barchester Windmill Manor Care Home for 18 months and is settled and happy. The care here is superb and personal and the food is very good."

Margaret H
carehome.co.uk rating: 4.92 out of 5

"I think the people who run the care home are very good. The carers are brilliant, they look after the residents very well and are always available to answer questions. The activity people do a very good job there is something for everyone."

June H
carehome.co.uk rating: 5 out of 5

"My mother has lived in the home for a while and is happy and cared for. I find the staff who sometimes have to deal with challenging residents, as the home is for those with dementia, excellent in their care of my mother and cannot fault their kindness to her and to my family."

Lesley H
carehome.co.uk rating: 4.25 out of 5

"My wife has been a resident for nearly three years during which time she has enjoyed an excellent standard of care. Despite her immobility and often difficult behaviour, the staff are kind and patient at all times. Her personal hygiene is maintained to a high standard. The medical staff are diligent in checking her physical and mental health."

NS
carehome.co.uk rating: 4.58 out of 5

"I have been involved unit Windmill Manor for over five years. I have been very pleased with the care my friend ( I was her next of kin) and husband has received."

Lorna H
carehome.co.uk rating: 4.83 out of 5

"Windmill Manor provides my sister with all of her needs. The accommodation is comfortable and warm. The food is varied and good. There is ample room to walk around and a pleasant garden area. The "social" room is large with plenty of chairs and a TV. The activities are varied and well organised with residents taking an active part. Music and singing is very popular and well attended."

L H
carehome.co.uk rating: 4 out of 5

"All my experiences at the home have been very friendly. My Mother-in-Law always looks clean and taken care of. I wish more old music was played during the day."

D S
carehome.co.uk rating: 4 out of 5

"My mother has very serious dementia and Alzheimer's. It was a difficult decision to put her into care. However, we could not have chosen a better care home. The staff and facilities are second to none. The care attention and dedication of all those working in the home cannot be faulted."

Jim B
carehome.co.uk rating: 5 out of 5

"Windmill Manor is a wonderful Care Home that I and my family would highly recommend. The care and love that is given to my mother is second to none. We had to move out mother from another Care Home. Our mother had been at this home for two and a half years and the move was not an easy one but very necessary. Our mother has just celebrated her 100th birthday at Windmill Manor, a birthday that we are sure she would not have been celebrating had we not moved her. At Windmill Manor the residents are always their first priority - the manager is always trying to ensure that she employs good, caring staff. The families of residents at Windmill Manor are also very well looked after through excellent communication and always having an 'open door' policy with regards to always being available to answer any questions or queries. As a family, we would not hesitate to recommend Windmill Manor as a home that is a real home to all its residents!"

Lynda T
carehome.co.uk rating: 5 out of 5

"I found it very difficult to make the decision that it was time for mum to go into a home. I had always said I would not do it so the guilt was off the scale. Mum has mixed vascular Alzheimer's. Stopping in her own home meant she became a danger to herself as she lived alone. The staff were marvellous and she settled very quickly. She has been at Barchester Windmill Manor Care Home for almost five years now and has been happy. For the first three years, she had a better social package than me. Then we found out mum had lung cancer, the level of care she has received is second to none. Everyone from the manager to the chef and everyone between has been so supportive of her changing needs and also my own."

Barbara S
carehome.co.uk rating: 5 out of 5

"My wife has been at Barchester Windmill Manor Care Home since February '16. Overall, the care has been good. Some staff are excellent. My wife has had medical problems and the have responded well with either the doctor being called or the ambulance called and she was in hospital with a chest infection. I like the way residents can express a likeness for certain foods. (My wife likes mushroom and eggs)."

John M
carehome.co.uk rating: 4.25 out of 5

"Staff are friendly, welcoming and helpful so there is a lovely atmosphere at Barchester Windmill Manor Care Home. We're always looked after when we visit and my partner is well cared for."

Coralie S
carehome.co.uk rating: 4 out of 5

"I am impressed by the care given to residents by all the staff. The home is kept clean and warm and welcoming. Meals are prepared attentively."

Janet B
carehome.co.uk rating: 4.25 out of 5

"Home is good. Have been involved for nearly 5 years (previously next of kin to a family friend). Carers and nurses are excellent and always work extremely hard. Food very good, all homemade. Coffee lounge is a very good place to bring the relatives away from the "floor"."

Lorna H
carehome.co.uk rating: 4.92 out of 5