Reviews for Winchester House Care Home

"We arrived at Barchester Winchester House Care Centre with some trepidation as we had pre-conceived ideas of care homes. This was quickly dispelled by the staff at reception who were friendly and helpful. A great front end to a business. This care and attention to detail were noted throughout the induction process. Help was given at every turn and no question was too much to be answered fully. With a month gone by the initial enthusiasm to be a person-centred organisation has not diminished. The staff are kind, caring and understanding. As a husband, I have to thank the staff for their reassurance and help in this difficult time. Thank you."

Dennis H
carehome.co.uk rating: 4.17 out of 5

"My wife has resided at Barchester Winchester House Care Centre for seventeen years, she is now 64. During her stay, her dignity has always been maintained. Any medical issue has swiftly been identified, resolved and concluded with minimal stress and disruption to my wife. My wife is always kept clean with frequent showers and/or washing and kept odour-free with regular pad changes and bed linen. The food and drink provided are of a very high standard with lots of choice. My wife is a private person but the activities team encourages her to take part in certain activities. She has monthly visits to a local church for prayer cake and coffee. Also, have musicians and plays visiting the home for residents' entertainment. My daughter and I are very pleased with the aforementioned high standard being maintained all these years which has certainly enhanced my wife's quality of life, enjoyment and general well-being. We would certainly recommend this home to anyone if you intend to place your loved one into care."

Graham B
carehome.co.uk rating: 4.58 out of 5

"The home is excellent. Staff are also kind, helpful and caring. I feel this is my home - also they care, and I feel safe and happy. Have enjoyed many trips and indoor/in-house activities. Have made many friends while I have been here. The food is very good, and you have choices."

Valerie A
carehome.co.uk rating: 5.00 out of 5

"My husband was looked after so well, he was clean and fed well. I couldn't have picked a better home for him. The carers were really good to him."

Suzanne C
carehome.co.uk rating: 5.00 out of 5

"My mother is over 98 years old. I think she suffers from a lack of interaction. I am the only family member and visit as often as I can (three/four times a week). My mother is bed-bound and therefore takes no part in any of the activities. Her eyesight and hearing are fading. Her only remaining enjoyment is her television which I admit she has quite loud. Carers frequently turn the volume down. When I have visited, I have seen the food left on her table but Mum is still reclined in her bed and unable to reach or cut the food. Meals have been left whilst she is asleep so that when she wakes up it is cold and inedible."

Elaine L
carehome.co.uk rating: 3.25 out of 5

"An emergency arose which required my immediate admission to hospital. The manager of the care home agreed to collect my wife for when I am the cover and did so the next morning. My wife is 88 years old, blind and of limited movement. Ten weeks in the home and she is comfortable, happy, well fed and secure. She dines and chats to other residents, listens to music (and sings along) and is better cared for than when she is at home with me."

Peter J
carehome.co.uk rating: 4.90 out of 5

"I want to thank the team at Winchester House for their support for my father. He has Parkinson's Disease and cancer, and we found that we needed urgent respite care for him during a sudden crisis. What stands out most of all is the whole team's responsive, prompt and efficient communication and their willingness to engage with my father and my family with enormous adaptability and flexibility. Plus, a genuine attitude of caring and kindness is evident from the moment one walks through the door. From a desperate and urgent situation, we are now confident that my father is receiving exactly the care that he needs at a very difficult time for him in his progressive illness. Again, a heartfelt thank you."

Mark C
carehome.co.uk rating: 4.42 out of 5

"My friend and neighbour went there for respite care a couple of months ago. She is blind and therefore needs help with everyday tasks. The care staff are very attentive and kind, friendly with the residents and visitors alike, my friend loves staying there. I am always greeted cordially when I visit and get informed of my friend's well-being nearly straight away. The residents are well looked after, the facilities are modern, comfortable and clean. The surroundings are beautiful and well cared for."

Olga G
carehome.co.uk rating: 4.17 out of 5

"Could not ask for a better care home to look after my 90-year-old father. The care and attention are beyond all expectations. He thoroughly enjoyed his respite stay and I could relax knowing he was being looked after well."

M H
carehome.co.uk rating: 5.00 out of 5

"Our dearest mum was transferred to Winchester House from the hospital for end-of-life palliative care. As a family, we cannot begin to express how amazing the whole experience was considering the sad circumstances. The staff were all wonderful and treated our mother with such care and kindness. Their skills and understanding of her particular dementia were exemplary and this helped us come to terms with the rapid deterioration of her condition. Everyone in the home was friendly, reassuring and supportive- always with a welcoming smile. The home and its setting are beautiful, with a feeling of calm and comfort. We would highly recommend this wonderful care home."

L W
carehome.co.uk rating: 4.17 out of 5

"My father went directly into the home from the hospital after a series of falls caused by his Lewy Body dementia. Sadly he died after only one month in Winchester House Care Home. However, the home made an excellent impression even in such a short time. Dad's comfort and dignity were paramount. All of the staff were kind, respectful, supportive and very caring. On behalf of the whole family, I would like to thank Winchester House for their hard work."

Lisa H
carehome.co.uk rating: 4.58 out of 5

"My brother and I searched a lot of care homes and this is by far the best. The staff are wonderful, knowledgeable and friendly. The residents are very happy in Marconi and welcome new residents and family and friends."

Sharon A
carehome.co.uk rating: 4.83 out of 5

"My mother is bedridden due to arthritis, on a pureed diet although she eats virtually nothing and suffers from dementia. The staff who are friendly and helpful, look after her well. The care is documented and they are aware of the need for hydration. Someone deals with her facial hair and paints her fingernails which is appreciated. She is kept as comfortable as possible and is well monitored. Her room is well proportioned with views over the garden. The overall impression is of a superior hotel. Unfortunately, my mother is unable to appreciate the excellent menu and various activities but I am glad she stays there."

R C
carehome.co.uk rating: 3.75 out of 5

"We have found this home to be very good. The services provided are excellent and the staff are lovely and very caring. They provide good activities for the residents and we are encouraged to treat it as Mum's home, sometimes we forget and they say "This is her home". I would highly recommend this home."

Lesley M
carehome.co.uk rating: 4.92 out of 5

"My mother was well looked after and treated with respect by all staff in Cathedral Ward. All a credit to the care home. Many thanks."

S K
carehome.co.uk rating: 5.00 out of 5

"My 97-year-old mother has been a resident at Winchester House Care Centre for 15 months. She has been lovingly cared for since day one. Having recently been hospitalised for ten days, the outstanding care and attention given to her on her return to Winchester House have ensured her health and well-being are back to 'normal'. The staff have gone above and beyond. I cannot thank or praise them enough."

Christine W
carehome.co.uk rating: 5.00 out of 5

"My dad went into Winchester House three years ago. He has advanced vascular dementia and is in a specialist unit - Riverview. He has never failed to be treated with kindness, dignity and respect. Staff are super friendly, thoughtful and genuinely care. Now that we are through the worst of Covid, the home has invited families in to special event days such as a lovely afternoon to celebrate the Platinum Jubilee last year. You are welcomed as visitors at any time. It is clear there has been a lot of investment in the home, particularly in social areas which are decorated beautifully including a coffee bar. Some rooms need a bit of a lick of paint but to be honest, this is not an issue for us and I am sure will be done in time. What is important is the people - from the wonderful welcome at the front desk to the absolutely fantastic carers, support staff and nurses who look after my dad. Everyone is friendly and kind. As one said to me recently - we are your dad's family too."

C H
carehome.co.uk rating: 4.83 out of 5

"My mum has been a resident of Cathedral Square, for a little while. From the onset of my mum coming here, the nurses and staff members welcomed my mum and her family with such kindness. Nothing was ever any trouble, they went beyond above. The staff on this ward are amazing! They really are. My mum's final days during her passing away was unbelievable with their kindness and warmth."

Debra K
carehome.co.uk rating: 5.00 out of 5

"The care my mother has received in the past four years has been excellent. There has been true love, care and support shown to my mother and the family, especially in the last month as my mother received end-of-life care. The staff nurses were professional and developed appropriate care plans and discussed treatment options with the family GP surgery and mental health team. Carers went above and beyond in the delivery of care. The whole team including the housekeeping, laundry staff and front of house made you feel like you were part of one big family."

Mary K
carehome.co.uk rating: 4.83 out of 5

"My mother-in-law has lived at Barchester Winchester House Care Centre for three years. In that time the staff have looked after her to the highest standard. In July 2022, we were told that my mother-in-law only had a few weeks to live. However, the fantastic care she receives at Winchester House has resulted in her still being with us today, six months on. If you are thinking of sending your loved ones to live in a Barchester Care Home, I would highly recommend you do. The care they will receive will ensure your loved ones end their days in a safe and caring home. It feels more like a hotel than a care home."

Carole S
carehome.co.uk rating: 4.58 out of 5

"The staff, carers, cleaners and reception are brilliant. The staff member on reception, and many other staff whom are in the home are fabulous. I would not hesitate in recommending."

Nigel S
carehome.co.uk rating: 5.00 out of 5

"I have been so impressed by the facilities and care provided for my dad and noticed an improvement in his general well-being almost immediately. The residents are cared for as individuals and made to feel that this really is their home. It is obvious that staff genuinely care for the people here and as family members, we have felt that extends to us too."

F B
carehome.co.uk rating: 5.00 out of 5

"I have found Winchester House to have excellent services. My mum is very happy and the care they give her is brilliant. The staff are very welcoming and always happy, nothing is too much trouble."

Linda N
carehome.co.uk rating: 5.00 out of 5

"I would like to say that Winchester House is a lovely care home, the lady in Reception is very welcoming and always smiling, The activities staff, do a fantastic job as well as all the care staff and nurses."

M L
carehome.co.uk rating: 5.00 out of 5

"Mum has been a resident at Winchester House for 9 months now and I can honestly say the care she has received from the very first day has been excellent. Mum was moved here from hospital on Christmas Eve last year. I am her only child and had been her carer 7 days a week for the past 18 years, so the whole situation of not looking after her anymore was very upsetting, but the staff have been very loving and supportive to Mum and myself. Mum has advanced mixed dementia and is bedbound and her care needs are being met above and beyond. Everyone is so friendly and kind, from the time you step through the front door and nothing is too much trouble. I would highly recommend anyone who is looking for a care home to come and see Winchester House."

Sue F
carehome.co.uk rating: 4.58 out of 5

"On arrival I was made to feel extremely welcome and cared for by all members of staff. My family felt the same level of welcome too. My room is comfortable and I can call on staff for assistance any time, which is very reassuring. We are all made to feel that this is our home. there are many activities to join in with and I've made friends."

Joan K
carehome.co.uk rating: 5.00 out of 5

"Cannot speak highly enough about this care home. We visited many homes while my father was in hospital and this was way beyond any other, so he moved in straight from hospital. He was in an incredibly poor state, but after several weeks of the most fantastic care, we could not believe how well he became, both physically and mentally. The staff truly went above and beyond to provide the very best care he could ever wish for. From being in hospital on end-of-life care, he is now enjoying life at Winchester House as independently as he is able. My sister had also been a resident for a few years with multiple sclerosis and again the care and love was fantastic, she sadly passed away there, but was surrounded by love from every staff member. I cannot fault any member of staff, every single one has a smile on their face for residents and visitors."

Lesley S
carehome.co.uk rating: 5.00 out of 5

"I came here for two weeks' respite care immediately after a hip replacement. I was very pleasantly surprised. No fierce matrons here but thoughtful care far beyond what I expected. There was a happy, positive atmosphere in my unit among both day and night staff. I, myself, benefitted from respectful, cheerful and effective attention from every member of staff I encountered. To give one example of the help I experienced one afternoon soon after I arrived, I started off on a walk with my Zimmer frame. I was just starting to feel a bit weary when a member of staff noticed me and without being asked went and fetched a special cushion from my room so that I could sit down and rest. From my brief visit, I got the impression that all the residents benefitted from very kind and flexible care. The accommodation was pleasant, appropriately equipped and properly maintained."

Maeve B
carehome.co.uk rating: 4.33 out of 5

"Dad was at the care home for respite, I was very unsure about how dad would respond to a care home stay. The staff made dad and the family feel at home straight away. The staff got dad eating and drinking and encouraged him to use a walker. I didn't think he would walk again. Thank you so much for all the support you have given dad."

J B
carehome.co.uk rating: 5.00 out of 5

"Notwithstanding the fact that I would much rather be able to care for my mother at home, I am simply unable to do so. I am generally happy with the care and support that she currently receives. It is reassuring to know that the relevant qualified people are on hand when Mum needs them. My only slight negative observation up to now is that her room could at times be cleaner/tidier."

M R
carehome.co.uk rating: 3.75 out of 5

"Difficult start through confusion and urine infection. My husband became aggressive, but the staff gradually got to know him, and things got a lot better, and we, as a family, became more comfortable about placing him in their care. He has now settled in. Sometimes find his clothes missing, even with clearly labelled clothes. I believe he is now well cared for, and the staff are very considerate of his needs. I believe he is now quite happy there."

J L
carehome.co.uk rating: 3.75 out of 5

"My mother tried four care homes (for respite) before we "found" Winchester House. This is the best by far. She would not contemplate staying full-time in the other homes. Winchester House has been the making of her and has given her a new lease of life! (Thank you to all the staff)."

Christine W
carehome.co.uk rating: 5.00 out of 5

"I am most appreciative of the immense capacity of care that all staff have at Winchester House. The general manager leads by example, and all staff follow her professional, caring approach to provide a happy, safe, supportive environment. The care and support that is given to by the staff does not stop at the residents but is extended to the family members of the residents."

M R
carehome.co.uk rating: 4.67 out of 5

"Excellent care here, could not wish for a better place for my mum to have been cared for. the staff here were more willing to go above and beyond to accommodate the amount of family that visited my mum on her last day. The level of sympathy towards us and the level of care that they showed was of a high standard. I wish this was the 1st home my mum was placed in she would have loved it."

J S
carehome.co.uk rating: 5 out of 5

"I was upset and distraught at having to see my husband go into a care home, but as soon as we viewed Winchester House I knew I was leaving him in the care of a safe, family-friendly and welcoming environment. The staff are all so caring and treat each individual as their personal relative. After just days my husband was settled, relaxed and very happy. I can console myself that he is in the best place possible."

C C
carehome.co.uk rating: 4.83 out of 5

"My dad was not ready to return home following a hospital admission so my husband and I visited Barchester Winchester House Care Centre and were shown the accommodation and facilities by charming, welcoming staff who gave a "nothing is too much trouble" impression. Our first impression was excellent and that first impression was upheld as Winchester House welcomed my dad and offered a perfect home from home experience. My father had multiple care issues all of which were addressed and any lessons learned along the way were shared with all members of staff so that he could expect the same level of support 24/7. Sadly, he became less well and had to return to hospital but from the time of feeling unwell to making that particular journey a wonderfully kind member of the team remained with my dad to tend his needs and reassure."

J T
carehome.co.uk rating: 4 out of 5

"My brother has complex needs and is slowly recovering from physical injury at the same time. The staff and care teams are patient, sympathetic and supportive. Liaising with me and the family to assist recovery. The professionalism shown is matched by the compassion, not an existence but a place of calm and care."

S W
carehome.co.uk rating: 4.7 out of 5

"It was my first experience of a nursing home for my mum. My mind was put at rest as soon as I looked around. From the reception right through to the best care and attention that mum received. Winchester House was just perfect. Communication was always fast and accurate. All the staff showed genuine care and empathy in what must be one of the hardest jobs."

S M
carehome.co.uk rating: 5 out of 5

"From choosing the home not long ago to my mother being here, the whole family have been very pleased with all the help from the staff in every step of settling my mother in. My mother really likes all the staff who have helped her settle in."

L W
carehome.co.uk rating: 5 out of 5

"The staff on shorts terrace show a very high level of care and compassion. Mums level of care and compassion. Mums condition is very limiting and frustrating for her, but the carers show her respect and understanding."

C R
carehome.co.uk rating: 4.5 out of 5

"I cannot rate Winchester House high enough. They are excellent in all areas. They are so kind and caring, and m mum has settled in so well. It is always such a happy atmosphere, and the carers always take time to speak to me while I'm visiting my mum. My whole family are so grateful to them."

L C
carehome.co.uk rating: 5 out of 5

"A very good experience from start to finish. They were able, on this occasion, to accommodate us at short notice. My terminally ill wife enjoyed her stay and it gave us all the break we so desperately needed. Staff were all very helpful and compassionate. And I had peace of mind that my wife was being cared for during her stay."

Andrew C
carehome.co.uk rating: 4.5 out of 5

"Very difficult with Covid to take mum out in these difficult times to shop and places as this is what she wants to do."

B B
carehome.co.uk rating: 3.17 out of 5

"Staff very friendly and approachable. Resident well looked after. All her needs seem to be met."

E W
carehome.co.uk rating: 4.5 out of 5

"I never thought I'd ever have to place my father into residential care. I made a promise to him that I would be the one to ensure he was always going to be with me in his old age. Unfortunately, he was diagnosed with cognitive dementia 3 years ago. As a family, we tried our utmost to give him his independence until we realised he was becoming a danger to himself and others around him. It was breaking my heart and soul to know I couldn't help and he ended up hospitalized and then went into Winchester care home. I can honestly say, I couldn't have wished for a better place for my dad to be as it is hygienically clean and homely. He is safe, loved, cared for and he is given respect by the staff. The staff are inviting and respectful to visiting families and I'm always updated and informed about my father regularly, day or night. I just want to say thank you to you all for the job you all do to enable my dad to be safe. Without you, I don't know what I would do."

Corinne M
carehome.co.uk rating: 4.92 out of 5

"Mum has been a resident at Winchester House for 2 years now and the care she has been given is everything we could wish for. Mum has been shown care, tenderness and respect from the first and it continues to be shown. If we have ever had any questions or concerns they have been dealt with quickly and with the utmost courtesy. Thanks to the wonderful team on Shorts Terrace."

Catherine R
carehome.co.uk rating: 4.92 out of 5

"My mother ended up at Winchester through the complexities of COVID rather than researched selection, but what a blessing it has been. Mum’s care has been personal, dignified and extremely attentive. During this difficult time, when friends and relatives have not been able to visit, the home has made every effort to keep communication clear and facilitate regular video calls with moves towards garden visits as appropriate. The activities that mum has been engaged in have been appropriate and stimulating, the activity leaders outstanding. Mum has been shown such affection and acceptance, that she is very clearly at ease and enjoying the social contact that she has. This could have been a terrible time, separated from Mum at her most vulnerable. Yet the care of the staff at Winchester, and the accessibility of the management has made all the difference. So my prayers for the safety of all staff and residents will continue, along with gratitude for all the personalised care they provide."

Pete G
carehome.co.uk rating: 4.17 out of 5

"Everyone at Winchester House - nurses, carers, cooks and cleaners are very caring and treat my wife with dignity. If she becomes unwell the team react quickly and keep me informed. In respect of COVID-19, I can only have praise for their professionalism for the safety of residents and allowing communication via Skype or telephone calls."

Graham B
carehome.co.uk rating: 4 out of 5

"Dad came for 2 weeks respite care whilst Mum, his carer, recovered from an operation. With the restrictions imposed due to coronavirus, we were understandably unable to visit but lots of effort was made by the staff to keep us in touch and updated on how Dad was. He was very settled and looked after well, he has mild dementia and limited mobility but his daily needs were catered for in a kind and sympathetic way. He enjoyed the food too."

Beverley P
carehome.co.uk rating: 4.17 out of 5

"The staff are all very caring, and my mum is well looked after and is very happy. One lady deserves a special mention."

K A
carehome.co.uk rating: 4.75 out of 5

"My mother in law has been a resident of Winchester House since December 2015 and I would say that she is probably one of their longest serving residents. In all that time, she has been treated with exceptional care and compassion, especially as she has Alzheimer's and can become very confused at times. Since she has been under the direct care of a certain care practitioner, her actual well-being and demeanour has improved so much. She is always laughing and smiling when with her and you can see that Mum adores her. She spoils her rotten and has even taught Mum how to sing again. This care practitioner's care has made lockdown more bearable for us and we can't thank her enough."

Elaine R
carehome.co.uk rating: 4.58 out of 5

"After not being able to see my wife for over 4 months due to the coronavirus pandemic, the staff at the home very kindly arranged for me to spend some time with her on our wedding anniversary. We spent some time in the gardens under a gazebo which was thoughtfully decorated to celebrate the day. All the staff were kind and my wife seemed very happy and well looked after."

Philip V
carehome.co.uk rating: 4.08 out of 5

"I would like to thank all the staff for their hard work and care during these difficult times. I have really enjoyed having Skype calls with my mum each week and in fact, for me, it has been really good as I live a long way away and do not get to see my mum as often as I would wish so it is really nice ‘seeing’ her each week. The staff are always so helpful, polite and cheerful – full credit to them as it must be very difficult and I know lots of people have made big sacrifices in order to keep others safe. So thank you again from all of us and stay safe!"

Sharon D
carehome.co.uk rating: 3.92 out of 5

"In spite of having to deal with COVID and lockdown, there is a great sense of being able to assign staff efficiently than at times of previous surveys. Is this down to better training or to better communication between management and staff? On a practical note will outside contractors be allowed in (e.g. hairdressers) before my toenails curl up to heaven?"

E B
carehome.co.uk rating: 4.25 out of 5

"Visited my mum today for the first time since COVID-19 closed down our ability to go out for 3 months. So thankful to all the staff for their care and love shown to my mum and us over this difficult time. Professionally managing social distancing and looking forward to when there is an ease in lockdown Thank you!"

Mary K
carehome.co.uk rating: 4.67 out of 5

"The staff at Winchester Care Home have been nothing but kind, helpful and understanding, especially given the current situation we have all found ourselves in this year. They have gone out of their way to ensure that our sister in Christ Jesus is cared for, that her family and friends can get in touch by telephone and skype calls, which obviously creates more commitment from them. I can't praise them highly enough for taking the time to help their residents to keep in touch with their relatives and loved ones. When I am called for my skype call with my friend, she always looks clean and dressed. My friend looks comfortable and peaceful, for which we are all very grateful. Having spoken with her son on several occasions, it is also clear that other healthcare professionals are all working together to get the best outcome for her. I can't praise them highly enough. Really well done, keep up the excellent work."

Jayne C
carehome.co.uk rating: 4.17 out of 5

"My wife has been in this home for over 5 years. I am with her every day for 4-5 hours. She came to Winchester from another home and was in a bad state, so much so that I did not think she would live very long. But I'm delighted to say that here the standard of care she has received from the nursing and caring staff, not forgetting the GP practice, has kept her with me. Another important factor is the high quality of food served. we all get told on the news of bad homes, it upsets me when they never come to a good home like Winchester."

M C
carehome.co.uk rating: 5 out of 5

"Every time I visit, staff are very friendly and helpful. I feel my husband has improved greatly since arriving here as he was very poorly when he arrived. My husband, myself and other family members really enjoy the activities and music. My husband mentions the food is very nice - 'first class' - his words."

Joyce S
carehome.co.uk rating: 4 out of 5

"Warm and friendly staff. The staff are kind and caring in the unit, they listen to relatives and try to accommodate their needs. Staff are respectful of residents, they knock on their doors before entering. Food great and a variety of choices is good. Cakes delicious!"

Z W
carehome.co.uk rating: 4.08 out of 5

"Nobody wants to see their loved one in a care home, I would rather have him home but know I couldn't cope. If I can't have him home, I can't think of anywhere better for him to be safe and cared for."

C D
carehome.co.uk rating: 4.58 out of 5

"The staff care about their residents and understand the individual foibles of the residents. They are also very patient. Catering is good and the amount and choice of food is very good. Cleanliness is excellent and any spills or accidents are cleaned rapidly."

R H
carehome.co.uk rating: 4.58 out of 5

"Standard of care and availability of carers varies at times. Usually good, though recent staff turnover hasn't helped."

T B
carehome.co.uk rating: 3.67 out of 5

"My wife has been at Winchester House for over 4 years. When she came to Winchester from another home, she was in such a state that I did not think she would live for much longer. But here we are over 4 years later and she is still with me. This, I am certain, is due to the high standard of care she has received from the nursing and caring staff not forgetting the GP practice. Another very important factor is the high quality of food served. I am with my wife for about 4 hours every day and the staff treat me like one of their own."

Michael C
carehome.co.uk rating: 5 out of 5

"The care staff at Winchester House were amazing; always pleasant, thoughtful and respectful of our mum. The nurse in charge of her unit was especially helpful and we came to trust her judgement about Mum's presentation totally."

Sheila P
carehome.co.uk rating: 4.42 out of 5

"The care home is presented well, is clean and tidy. It offers residents a place to walk freely and utilise the floor space of the home. It has a very homely feel and there are nurses stations in the right places. Overall the care my grandmother received was good, but towards the end of her life there, the standard of her care began to slip. We would often visit and the jugs of juice in my grandmother's room would have a layer of thick mould on the top which would indicate it had been there for a couple of days. We raised this with nurses but they were unable to explain how this had happened. It is important for people of all ages to stay hydrated and unfortunately, my grandmother was sometimes overlooked when it came to water. We realised it could have been because her ability to swallow was not as good as it should have been, but they had the sponges on sticks which are for sucking on so residents intake of water is more controlled but so they are still receiving water."

Fiona C
carehome.co.uk rating: 3.33 out of 5

"Excellent care package. Staff treat residents with dignity and compassion. A good variety of entertainment to stimulate the residents."

Lynne L
carehome.co.uk rating: 4.92 out of 5

"The staff members have an excellent way of dealing with the clients. I enjoy being in Winchester House."

Patricia B
carehome.co.uk rating: 4.75 out of 5

"My father came to live at Winchester House 8 weeks ago following a fall. He requires 24hr care as he also has vascular dementia. I was delighted there was a place for him as my mother had received specialised care between 2014-2016. We as a family were already aware of the facilities and the high standard of care provided by management and staff. My father has settled in well. His room is well appointed and comfortable, he enjoys all the meals and takes part in the well organised social activities. All members of staff seem sincere and committed to providing residents with dignified care."

Jayne P
carehome.co.uk rating: 5 out of 5

"First impressions was a hotel (not care home) and this impression was the same throughout the whole building. Staff welcomed us and it was nothing like a care home, more like a hotel. We were very impressed with our welcome pack of coffee, tea and beverages brought to us on dad's first day."

Angela H
carehome.co.uk rating: 5 out of 5

"I have been living at Winchester House since September 2017. My room is very comfy and pleasant with the addition of my own bits and pieces - photos, etc. The bathroom is well designed for my needs. All staff are friendly and cheerful and ready to assist you if help is required. Medical staff will give advice if you have concerns. The food is very nice - the daily menu offers two choices or you can order an alternative. The care and attention is very good and I am very happy staying at Winchester House."

Kathleen H
carehome.co.uk rating: 4.33 out of 5

"Mum was only resident at the home for 3 months having been asked to move from her previous nursing home as they could not cope with her Alzheimers and Parkinsons. She was treated with utmost dignity and respect and became very settled, more so than we'd seen from her other homes. We were contacted as Mum declined and spent 6 days coming and going at all hours, culminating in Mum passing peacefully 1 week ago today. We were given peace and the necessary time to say our goodbyes. Very respectful. Thank you."

Helen H
carehome.co.uk rating: 3.92 out of 5

"Lovely place. Beautiful setting. Caring staff and very friendly."

Sylvia D
carehome.co.uk rating: 4.92 out of 5

"Friendly staff. Nice atmosphere. They try to do the best for you. Good facilities."

Mark D
carehome.co.uk rating: 4.92 out of 5

"This care home was chosen following much research and many visits to other care homes and both the management and staff here have been very sympathetic and understanding."

Margaret M
carehome.co.uk rating: 4.92 out of 5

"In my view, a very well run care home. The staff are friendly and approachable. The residents are well fed with a wide variety of fresh food. Rooms clean and tidy. Staff very interactive and attentive to care. Set in a very peaceful environment, flower beds and gardens well kept and ample parking. Secure, plus an entertainment programme that is 1st class."

F B
carehome.co.uk rating: 4.58 out of 5

"I am pleased with the level of care that mother receives at Winchester House. The food is good and where mother requires a puree diet special care is given to ensure this is all working well. There are many caring, sociable members of staff to ensure an appropriate level of interaction and add quality of life to very deprived people. One small complaint is the lack of fine tuning on personal needs regarding hearing aids. The installation is often incomplete and does not help the individual need of the patient."

Michael W
carehome.co.uk rating: 4.5 out of 5

"The transferring of my mother from her home to Barchester Winchester House Care Centre was a process that none of our family was looking forward to. The staff at Barchester Winchester House Care Centre from the management to the care assistants were very sympathetic and caring which made the whole ordeal much less traumatic than we had feared. Since then, my mother has been well cared for, and she has settled in. She really enjoys the regular activities and joins in with these but would like to see these extended over the weekends as well. They have managed her medications well and she is much calmer now. Whenever we visit, always unannounced, she is very clean and well dressed and now loves the regular hairdressing, nail painting and chiropody that are provided. Always a fussy eater, we have found that she now eats a much more varied diet than previously and looks forward to her meals."

Steven J
carehome.co.uk rating: 4.18 out of 5

"One of the better care home. Currently a strong core of lovely long-stay staff on Lafarge Unit. Outstanding activities team full of enthusiasm, fun, warmth and bright ideas. Strong links with the lovely local community. Idyllic surrounding. Main criticism: More staff needed."

Suzy M
carehome.co.uk rating: 4.08 out of 5

"I live too far away for frequent visits but usually see my sister each month. She seems well cared for and reacts well with the staff, for whom the work must be difficult. She wears odd clothes, no shoes sometimes and never her glasses - not important to me, but commented upon by other visitors. She seems to not much like her room - a bit dark, perhaps; and loves the garden, time and weather permitting. Morning activities are highlights and I regret not being able to get there on time. The recent fall and time in hospital were, I imagine, unavoidable? Staff are always helpful to me."

V R
carehome.co.uk rating: 3.58 out of 5

"My wife has been at Winchester House Care Centre from October 2014 during this time I have been with her every day. As we have no family it must be said I am devoted to my wife, we have been married for over 53 years. My wife has dementia and of course, cannot get better, but apart from her speech I have seen very little change in her. This can only be due to the high level of care she receives at Winchester House could not be beaten by any other home. Thank you."

Michael C
carehome.co.uk rating: 5 out of 5

"I find the staff very reassuring having had a bad experience prolonged in my Mum's previous residential home and she seems content under the circumstances of her severe dementia and very well looked after."

Janice S
carehome.co.uk rating: 4.91 out of 5

"I visit at least once a week and continue to be impressed with the care given by all the staff. My friend has dementia and so my comments are mainly with that visit. From the Manager through all areas I am greeted with friendliness. Any concerns I have are dealt with which is reassuring. General concerns raised are dealt with. Medical care is comprehensive and meticulous records kept. Activities - a marvellous team of only two. Always encourage my friend to join in. She responds so well to this. Food of a very good standard. I am so grateful that my friend is being cared for at Winchester House and cannot speak highly enough of the care provided."

Rozel H
carehome.co.uk rating: 4.83 out of 5

"My husband has been here since August and he has had wonderful care. He likes all the carers and the staff and are very caring. When he first arrived from the hospital, he was in a bad way and there was a time in September when I was so concerned we would lose him, he still has his good and bad days, but I have every confidence that he is safe and well cared for and encouraged to join in all the activities. We celebrated his eightieth birthday with all the family in November."

R M
carehome.co.uk rating: 4.58 out of 5

"This care home is secure, safe parking and well maintained. All the staff are friendly and welcoming. Easy access to rooms which are clean and spacious. The food is home cooked with varied dishes and puddings. The staff are well organised, helpful, competent and nothing is too much trouble. Residents are well catered for and all seem clean and healthy. Staff are communicative and treat each person as an individual. Entertainment is also plentiful and varied with another great team looking after everybody including visitors. Only downside for me personally is the distance from home, places like this are rare."

Fred B
carehome.co.uk rating: 4.67 out of 5

"I believe that Winchester House delivers good care in a clean and attractive environment. However I do feel that they are often under staffed and I feel that they are often so busy that they may not have the time for quality time with residents. I think that the general level of care and nursing is very good and I think that as far as I know my mum is treated with dignity. However I think there could be more sessions and activities for people with dementia (Alzheimer's ) to help there well being rather than the television."

Jeanette B
carehome.co.uk rating: 3.5 out of 5

"Very friendly and approachable members of staff. Always felt welcomed. Food was good and would cater to all needs."

Jane C
carehome.co.uk rating: 4.17 out of 5

"I just wanted to say a huge thank you for the kind and attentive care that my Mother in Law received recently. We found the nurses and carers to be friendly, and extremely helpful. We were made to feel welcome and loved the fact that we could pop in and visit whenever we wanted. Every effort was made to keep her comfortable and keep her happy. The fact that her food tastes were taken into account and we were able to take her into the garden each day was very much appreciated. Thank you so much for helping us all, and making such a sad and difficult time as bearable as possible. We looked at quite a few care homes in the lead up to her leaving hospital and Winchester House just came out streets ahead of all the others."

Clare W
carehome.co.uk rating: 4.58 out of 5

"A very pleasant home for my father. Very clean, good food and friendly staff. The grounds were kept very well and courtyards for the residents to sit out in provided shade from the sun. All in all I would thoroughly recommend this nursing home."

C G
carehome.co.uk rating: 4.25 out of 5

"My grand has been in her home for a few years now and I visit once, maybe twice a month. My mum - weekly. Apart from one carer who was abrupt with the residents (she quickly got asked to leave), I cannot fault this home in any way, shape or form. Every single member of staff gives a friendly smile to me and more importantly to my gran and her fellow residents. My gran is safe, well looked after and and happy - she tells us she loves the people here, they are kind."

Rachel H
carehome.co.uk rating: 5 out of 5

"My brother was made to feel welcome, safe and comfortable into his new surroundings immediately on arrival, and this has remained during his residence. He has indicated to me he is happy in the care of Winchester House, and I am grateful for this."

G B
carehome.co.uk rating: 5 out of 5

"Very happy with the care home. Excellent resident care, home kept very clean and well maintained. Food is excellent with plenty of choice. Management team are very accessible and pro-active."

L B
carehome.co.uk rating: 4.42 out of 5

"Very caring environment for end of life care for my mother. The staff are friendly and welcoming and provided good care. Good communication with the family from nursing, care and management staff."

Jane
carehome.co.uk rating: 5 out of 5