What our families say

Barchester Winchester House Care Centre Recommended on carehome.co.uk
We score 9.2/10

28 Reviews

Barchester Winchester House Care Centre Recommended on carehome.co.uk

29 April 2017

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"The care home is presented well, is clean and tidy. It offers residents a place to walk freely and utilise the floor space of the home. It has a very homely feel and there are nurses stations in the right places. Overall the care my grandmother received was good, but towards the end of her life there, the standard of her care began to slip. We would often visit and the jugs of juice in my grandmother's room would have a layer of thick mould on the top which would indicate it had been there for a couple of days. We raised this with nurses but they were unable to explain how this had happened. It is important for people of all ages to stay hydrated and unfortunately, my grandmother was sometimes overlooked when it came to water. We realised it could have been because her ability to swallow was not as good as it should have been, but they had the sponges on sticks which are for sucking on so residents intake of water is more controlled but so they are still receiving water."

Fiona C
carehome.co.uk rating: 3.33 out of 5

"Excellent care package. Staff treat residents with dignity and compassion. A good variety of entertainment to stimulate the residents."

Lynne L
carehome.co.uk rating: 4.92 out of 5

"The staff members have an excellent way of dealing with the clients. I enjoy being in Winchester House."

Patricia B
carehome.co.uk rating: 4.75 out of 5

"My father came to live at Winchester House 8 weeks ago following a fall. He requires 24hr care as he also has vascular dementia. I was delighted there was a place for him as my mother had received specialised care between 2014-2016. We as a family were already aware of the facilities and the high standard of care provided by management and staff. My father has settled in well. His room is well appointed and comfortable, he enjoys all the meals and takes part in the well organised social activities. All members of staff seem sincere and committed to providing residents with dignified care."

Jayne P
carehome.co.uk rating: 5 out of 5

"First impressions was a hotel (not care home) and this impression was the same throughout the whole building. Staff welcomed us and it was nothing like a care home, more like a hotel. We were very impressed with our welcome pack of coffee, tea and beverages brought to us on dad's first day."

Angela H
carehome.co.uk rating: 5 out of 5

"I have been living at Winchester House since September 2017. My room is very comfy and pleasant with the addition of my own bits and pieces - photos, etc. The bathroom is well designed for my needs. All staff are friendly and cheerful and ready to assist you if help is required. Medical staff will give advice if you have concerns. The food is very nice - the daily menu offers two choices or you can order an alternative. The care and attention is very good and I am very happy staying at Winchester House."

Kathleen H
carehome.co.uk rating: 4.33 out of 5

"Mum was only resident at the home for 3 months having been asked to move from her previous nursing home as they could not cope with her Alzheimers and Parkinsons. She was treated with utmost dignity and respect and became very settled, more so than we'd seen from her other homes. We were contacted as Mum declined and spent 6 days coming and going at all hours, culminating in Mum passing peacefully 1 week ago today. We were given peace and the necessary time to say our goodbyes. Very respectful. Thank you."

Helen H
carehome.co.uk rating: 3.92 out of 5

"Lovely place. Beautiful setting. Caring staff and very friendly."

Sylvia D
carehome.co.uk rating: 4.92 out of 5

"Friendly staff. Nice atmosphere. They try to do the best for you. Good facilities."

Mark D
carehome.co.uk rating: 4.92 out of 5

"My father was a resident of this home through 2015 & 2016. Winchester House helped us in a difficult situation by accommodating my father when he had an unscheduled spell in hospital and had to move to a nursing care home. The positives ended there. My father was inclined to sing loudly, and for this reason, was placed at the far end of the home. This we can understand. However whilst the facility was good, the care was woeful. He was supposed to be checked hourly, yet the sign in sheet showed he had been left alone for up to five hours on several occasions. We once found him wet and unchanged with another resident sitting on him. Other residents would enter his room and take his possessions. This could be fixed by a child gate. Some individual staff members were good but had insufficient time to properly tend to residents. Staff/resident ratio was poor. At times were openly lied to regarding my father's care. Management was not interested. Facility stank every time we visited."

Derek O
carehome.co.uk rating: 2 out of 5

"This care home was chosen following much research and many visits to other care homes and both the management and staff here have been very sympathetic and understanding."

Margaret M
carehome.co.uk rating: 4.92 out of 5

"In my view, a very well run care home. The staff are friendly and approachable. The residents are well fed with a wide variety of fresh food. Rooms clean and tidy. Staff very interactive and attentive to care. Set in a very peaceful environment, flower beds and gardens well kept and ample parking. Secure, plus an entertainment programme that is 1st class."

carehome.co.uk rating: 4.58 out of 5

"I am pleased with the level of care that mother receives at Winchester House. The food is good and where mother requires a puree diet special care is given to ensure this is all working well. There are many caring, sociable members of staff to ensure an appropriate level of interaction and add quality of life to very deprived people. One small complaint is the lack of fine tuning on personal needs regarding hearing aids. The installation is often incomplete and does not help the individual need of the patient."

Michael W
carehome.co.uk rating: 4.5 out of 5

"The transferring of my mother from her home to Barchester Winchester House Care Centre was a process that none of our family was looking forward to. The staff at Barchester Winchester House Care Centre from the management to the care assistants were very sympathetic and caring which made the whole ordeal much less traumatic than we had feared. Since then, my mother has been well cared for, and she has settled in. She really enjoys the regular activities and joins in with these but would like to see these extended over the weekends as well. They have managed her medications well and she is much calmer now. Whenever we visit, always unannounced, she is very clean and well dressed and now loves the regular hairdressing, nail painting and chiropody that are provided. Always a fussy eater, we have found that she now eats a much more varied diet than previously and looks forward to her meals."

Steven J
carehome.co.uk rating: 4.18 out of 5

"One of the better care home. Currently a strong core of lovely long-stay staff on Lafarge Unit. Outstanding activities team full of enthusiasm, fun, warmth and bright ideas. Strong links with the lovely local community. Idyllic surrounding. Main criticism: More staff needed."

Suzy M
carehome.co.uk rating: 4.08 out of 5

"I live too far away for frequent visits but usually see my sister each month. She seems well cared for and reacts well with the staff, for whom the work must be difficult. She wears odd clothes, no shoes sometimes and never her glasses - not important to me, but commented upon by other visitors. She seems to not much like her room - a bit dark, perhaps; and loves the garden, time and weather permitting. Morning activities are highlights and I regret not being able to get there on time. The recent fall and time in hospital were, I imagine, unavoidable? Staff are always helpful to me."

carehome.co.uk rating: 3.58 out of 5

"My wife has been at Winchester House Care Centre from October 2014 during this time I have been with her every day. As we have no family it must be said I am devoted to my wife, we have been married for over 53 years. My wife has dementia and of course, cannot get better, but apart from her speech I have seen very little change in her. This can only be due to the high level of care she receives at Winchester House could not be beaten by any other home. Thank you."

Michael C
carehome.co.uk rating: 5 out of 5

"I visit at least once a week and continue to be impressed with the care given by all the staff. My friend has dementia and so my comments are mainly with that visit. From the Manager through all areas I am greeted with friendliness. Any concerns I have are dealt with which is reassuring. General concerns raised are dealt with. Medical care is comprehensive and meticulous records kept. Activities - a marvellous team of only two. Always encourage my friend to join in. She responds so well to this. Food of a very good standard. I am so grateful that my friend is being cared for at Winchester House and cannot speak highly enough of the care provided."

Rozel H
carehome.co.uk rating: 4.83 out of 5

"I find the staff very reassuring having had a bad experience prolonged in my Mum's previous residential home and she seems content under the circumstances of her severe dementia and very well looked after."

Janice S
carehome.co.uk rating: 4.91 out of 5

"My husband has been here since August and he has had wonderful care. He likes all the carers and the staff and are very caring. When he first arrived from the hospital, he was in a bad way and there was a time in September when I was so concerned we would lose him, he still has his good and bad days, but I have every confidence that he is safe and well cared for and encouraged to join in all the activities. We celebrated his eightieth birthday with all the family in November."

carehome.co.uk rating: 4.58 out of 5

"This care home is secure, safe parking and well maintained. All the staff are friendly and welcoming. Easy access to rooms which are clean and spacious. The food is home cooked with varied dishes and puddings. The staff are well organised, helpful, competent and nothing is too much trouble. Residents are well catered for and all seem clean and healthy. Staff are communicative and treat each person as an individual. Entertainment is also plentiful and varied with another great team looking after everybody including visitors. Only downside for me personally is the distance from home, places like this are rare."

Fred B
carehome.co.uk rating: 4.67 out of 5

"I believe that Winchester House delivers good care in a clean and attractive environment. However I do feel that they are often under staffed and I feel that they are often so busy that they may not have the time for quality time with residents. I think that the general level of care and nursing is very good and I think that as far as I know my mum is treated with dignity. However I think there could be more sessions and activities for people with dementia (Alzheimer's ) to help there well being rather than the television."

Jeanette B
carehome.co.uk rating: 3.5 out of 5

"Very friendly and approachable members of staff. Always felt welcomed. Food was good and would cater to all needs."

Jane C
carehome.co.uk rating: 4.17 out of 5

"I just wanted to say a huge thank you for the kind and attentive care that my Mother in Law received recently. We found the nurses and carers to be friendly, and extremely helpful. We were made to feel welcome and loved the fact that we could pop in and visit whenever we wanted. Every effort was made to keep her comfortable and keep her happy. The fact that her food tastes were taken into account and we were able to take her into the garden each day was very much appreciated. Thank you so much for helping us all, and making such a sad and difficult time as bearable as possible. We looked at quite a few care homes in the lead up to her leaving hospital and Winchester House just came out streets ahead of all the others."

Clare W
carehome.co.uk rating: 4.58 out of 5

"Very caring environment for end of life care for my mother. The staff are friendly and welcoming and provided good care. Good communication with the family from nursing, care and management staff."

carehome.co.uk rating: 5 out of 5

"Very happy with the care home. Excellent resident care, home kept very clean and well maintained. Food is excellent with plenty of choice. Management team are very accessible and pro-active."

carehome.co.uk rating: 4.42 out of 5

"My brother was made to feel welcome, safe and comfortable into his new surroundings immediately on arrival, and this has remained during his residence. He has indicated to me he is happy in the care of Winchester House, and I am grateful for this."

carehome.co.uk rating: 5 out of 5

"My grand has been in her home for a few years now and I visit once, maybe twice a month. My mum - weekly. Apart from one carer who was abrupt with the residents (she quickly got asked to leave), I cannot fault this home in any way, shape or form. Every single member of staff gives a friendly smile to me and more importantly to my gran and her fellow residents. My gran is safe, well looked after and and happy - she tells us she loves the people here, they are kind."

Rachel H
carehome.co.uk rating: 5 out of 5

"A very pleasant home for my father. Very clean, good food and friendly staff. The grounds were kept very well and courtyards for the residents to sit out in provided shade from the sun. All in all I would thoroughly recommend this nursing home."

carehome.co.uk rating: 4.25 out of 5

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