Reviews for Winchester House Care Home

"We have nothing but good things to say about Winchester House. The staff are amazing, from the Receptionist to the Nurses everyone has taken excellent care of our mother. The food and activities are varied and the house is set in a quiet tranquil location. I would highly recommend this lovely care home."

"I was only at Winchester House for 2 weeks respite and, on the whole, my stay was uneventful. My main complaint was the food provided and the serving thereof. For the amount I was paying, apart from breakfast, the portions were inadequate and did not always meet what was mentioned on the menu. For instance the menu stated "soup, served with roll or homemade bread." On enquiring, I was told this was never served. Sometimes salad was supposed to accompany a lunch or supper item and this would be served with chips instead. Hardly nutritious."

Wow what can I say apart from absolutely amazing 10/10. For anyone wanting to have complete peace of mind that your loved one is looked after I strongly recommend Winchester house from the moment I drove into the driveway I had that feeling of calm and hopeful that feeling would continue after walking through the door well i wasn’t disappointed when I did
From the moment of being inside Winchester house I was greeted with such a wonderful welcome and the staff are absolutely amazing the whole experience of looking around was wonderful and gave me the reassurance this was the right place for mum it’s a huge decision and your emotions are all over the place but nothing was to much from the staff and management helping you along the way.

From the size of the rooms to the cleanliness the food menu I can’t say enough, the staff are absolutely fantastic everyone will smile and say hello to you and mean it they get to know you and will always talk about your family member to you and tell you things that only you would know about so you know they are spending time with them which is a great comfort

Please if you really want to experience what I have said go see for yourself you will not be disappointed

Thank you Winchester House for looking after my mum and making her feel a home

Lee

"The property is very nice and well maintained, the staff very caring and helpful, meaning mum was well looked after. The main downsides are (1) location - difficult to get to & no public transport and (2) policy of not allowing residency unless evidence of two years funding which meant mum could not stay there."

"Our Father was in care at Winchester House for 15 months and the genuine care he received was outstanding. As soon as you walk through the main door you can feel the caring environment and the Reception staff, especially one, were so welcoming and supportive. The Care Staff were very friendly, thoughtful and always respectful of our father and treated him with dignity. It was such a comfort that our father was so well looked after and safe and it gave our Mum great peace of mind each time she left him. The level of care and kindness was excellent and this was emphasised when Dad passed away - the staff on duty, especially two staff members, made the day as comfortable and easy as it could be for us and we thank you again."

Winchester House were absolutely fantastic. The staff went above and beyond, were compassionate and caring. My mum didnt want to go into a home but once there, her words were "its really lovely". Its a shame she wasnt able to experience all they had to offer but we know she was in the best place for her last few weeks. Thank you to the staff and management x

"Thank you all for looking after me. You are kind and cheerful also very happy people excellent care!"

"Happy with mum's care. Mum is happy and settled here."

"Our experience since October last year of our mum's care has been very good, the staff have been very attentive and the food is of a high standard. We are pleased she is being well cared for, and have peace of mind when we go home."

"My mum spent two weeks at Winchester House for respite care following a 19-night stay in Medway Hospital. She enjoyed her time there, and all the staff were very kind and compassionate to her. She was able to get the rest and care she needed to enable her to gain her strength, and mobility and be well enough to go back to her own home. I wouldn't hesitate to place her there again should the circumstances arise."

"Amazing team at Winchester House Care Centre. My mother was well cared for in her last few weeks of life. Everyone who visited Mum had good words regarding the home and staff who made sure we were all looked after too and we can not thank them enough."

"My father entered respite care after years of trying to avoid care homes and was quite worried about how he may be looked after. These worries quickly disappeared due to the lovely and caring environment at Barchester Winchester House Care Centre. His initial assessment was detailed and was aimed at giving him the best care possible, this included finding out what he likes to eat and what he liked to be called. My father has always been extremely happy staying at the home, on every occasion and has only expressed how well he is looked after. The carers feel like family to him and the other residents like friends. I couldn't recommend Winchester House enough."

"To keep it brief - excellent facilities and staff. From the moment you walk in, everyone is so kind and friendly. Mum is cared for extremely well by all the staff. I have been coming here on and off for ten years and it just seems to get better year on year. Thank you to all the staff, you know who you are!"

"My dad was placed here last November after frequent falls and unable to stay at home anymore. The home is always clean and the decor is very tasteful. There is a menu available each day with fantastic choices to choose from with an option to choose something off the menu. I cannot speak highly enough of the care and support that has been given to my dad, all the staff are so friendly and happy! A must in my opinion. My dad is really happy and he has a good structured day with routine, there is also a timetable of events throughout the week that range from boat trips, crafts, games, singing and entertainment. There is always something to do. Staff are always available to answer any questions and are very knowledgeable in their roles. I was quite worried when Dad first went into residential care but I can honestly say I never worry and feel 100% confident about his welfare, safety and that his day-to-day needs are met."

"I could not have wished for better care for my lovely mother. All the staff were just amazing and so caring not just to my mother, but to all the family and friends that visited her. I have many happy memories with mum during this very sad and difficult time thanks to the level of caring, support and genuine care, they really did care. I cannot thank them enough for their kindness and compassion."

"Staff were quick to learn names. I was positively encouraged to use the call button at night to get drinking water. The television really needed a manual, but everything else was intuitive. Staff put themselves out to accommodate late returns from hospital, much appreciated. Overall: Excellent."

Tonight we were absolutely delighted to be able to hold the menopause cafe Medway towns meeting at Barchester- Winchester house. What an absolutely wonderful venue and atmosphere, and beautiful home for the residents. The manager and staff put on tea, coffee drinks, cakes and biscuits, free of charge. Everyone seemed to be enjoying the session and chat. Thank you so much.