Reviews for Winchester House Care Home

My Dad has been here for 6 months now and the care he has received is outstanding. All the staff are so friendly and they can’t do enough for you. They listen to any concerns you might have and take them on board. My Dad is quite introverted but since being here has joined in daily activities with the support and encouragement from staff. The food is excellent and there are choices each day from a well set out menu, my Dad has enjoyed all the food and often comments how nice it is. The home itself is very clean and has a welcoming look to it. It’s such a comfort knowing that Dad is so well looked after and safe where he is, plus he is really happy there and has built good relationships with the staff and other residents. The improvements he has made since being here are fantastic and I’m so happy to see it. Can’t recommend Winchester Home enough!

The minute you walk into Winchester House Care Home you feel like you are walking into a 5 Star hotel, you’re greeted by very happy, welcoming and helpful staff.
The whole care home is decorated and furnished to a high standard. All of the corridors, community areas and furnishings are spotless.
My mum has been a dementia resident at Winchester House for the last 5 months and the care and attention she receives from the carers and nursing staff is excellent, they are all so dedicated. It took mum a while to settle in but the staff are all so understanding and patient they helped her greatly. She is now much, much happier. Her room is nicely furnished, warm and is kept tidy and cleaned daily. The food is of a high standard.
We take mum down to reception where there is a small cafe with tea/coffee and home made cakes. It’s a very pleasant area mum always looks forward to us taking her there (could be a little bigger),
I feel very happy leaving my mum knowing that she is safe and well looked after.
Winchester House is a well run, professional and happy environment. All staff from Management, Nursing, Carers, Cleaners etc., are all very professional, happy, helpful and caring.

Winchester House were absolutely fantastic. The staff went above and beyond, were compassionate and caring. My mum didnt want to go into a home but once there, her words were "its really lovely". Its a shame she wasnt able to experience all they had to offer but we know she was in the best place for her last few weeks. Thank you to the staff and management x

Wow what can I say apart from absolutely amazing 10/10. For anyone wanting to have complete peace of mind that your loved one is looked after I strongly recommend Winchester house from the moment I drove into the driveway I had that feeling of calm and hopeful that feeling would continue after walking through the door well i wasn’t disappointed when I did
From the moment of being inside Winchester house I was greeted with such a wonderful welcome and the staff are absolutely amazing the whole experience of looking around was wonderful and gave me the reassurance this was the right place for mum it’s a huge decision and your emotions are all over the place but nothing was to much from the staff and management helping you along the way.

From the size of the rooms to the cleanliness the food menu I can’t say enough, the staff are absolutely fantastic everyone will smile and say hello to you and mean it they get to know you and will always talk about your family member to you and tell you things that only you would know about so you know they are spending time with them which is a great comfort

Please if you really want to experience what I have said go see for yourself you will not be disappointed

Thank you Winchester House for looking after my mum and making her feel a home

Lee

"The property is very nice and well maintained, the staff very caring and helpful, meaning mum was well looked after. The main downsides are (1) location - difficult to get to & no public transport and (2) policy of not allowing residency unless evidence of two years funding which meant mum could not stay there."

S I
carehome.co.uk rating: 4.18 out of 5

"Amazing place.! Dad moved here permanently after reluctantly realising he could no longer live independently. All of the staff were so welcoming and supportive and he quickly felt completely at home. As well as supporting Dad, the staff were very supportive of us as a family - nothing was too much trouble. Dad's room was lovely and nicely decorated - the whole home is maintained to a high standard and set in beautiful grounds. Dad was definitely well fed and this made a huge difference to his fitness (he put on half a stone over a four week period). Our only regret is that we could not persuade Dad to move here earlier! In the end he only had four months at Winchester House but in that short time we could see it made a huge difference to him both physically and mentally. As well as making a huge difference to the quality of his life it also meant that, as a family, we no longer needed to worry about him in the same way, as he was being looked after and enjoying life."

J S
carehome.co.uk rating: 5.00 out of 5

"Our Father was in care at Winchester House for 15 months and the genuine care he received was outstanding. As soon as you walk through the main door you can feel the caring environment and the Reception staff, especially one, were so welcoming and supportive. The Care Staff were very friendly, thoughtful and always respectful of our father and treated him with dignity. It was such a comfort that our father was so well looked after and safe and it gave our Mum great peace of mind each time she left him. The level of care and kindness was excellent and this was emphasised when Dad passed away - the staff on duty, especially two staff members, made the day as comfortable and easy as it could be for us and we thank you again."

Sandra H
carehome.co.uk rating: 4.50 out of 5

"Everything is done efficiently and a smile on everyones face. There is a lovely waiting area for when the patients are being cared for. The front of desk (Reception) are so helpful, nothing is too much trouble."

Lesley M
carehome.co.uk rating: 5.00 out of 5

"My mother spent just over 3 years at Winchester House. All the staff helped her feel safe and secure, which was always very important to her. There were plenty of activities arranged, which my mother always enjoyed. I would happily recommend Winchester House."

L W
carehome.co.uk rating: 5.00 out of 5

"Thank you all for looking after me. You are kind and cheerful also very happy people excellent care!"

Rosalie G
carehome.co.uk rating: 4.83 out of 5

"Happy with mum's care. Mum is happy and settled here."

T O
carehome.co.uk rating: 5.00 out of 5

"Our experience since October last year of our mum's care has been very good, the staff have been very attentive and the food is of a high standard. We are pleased she is being well cared for, and have peace of mind when we go home."

P S
carehome.co.uk rating: 4.75 out of 5

"My mum spent two weeks at Winchester House for respite care following a 19-night stay in Medway Hospital. She enjoyed her time there, and all the staff were very kind and compassionate to her. She was able to get the rest and care she needed to enable her to gain her strength, and mobility and be well enough to go back to her own home. I wouldn't hesitate to place her there again should the circumstances arise."

Sara B
carehome.co.uk rating: 4.75 out of 5

"Staff were quick to learn names. I was positively encouraged to use the call button at night to get drinking water. The television really needed a manual, but everything else was intuitive. Staff put themselves out to accommodate late returns from hospital, much appreciated. Overall: Excellent."

Martin R
carehome.co.uk rating: 4.50 out of 5

"My mother is bedridden due to arthritis, on a pureed diet although she eats virtually nothing and suffers from dementia. The staff who are friendly and helpful, look after her well. The care is documented and they are aware of the need for hydration. Someone deals with her facial hair and paints her fingernails which is appreciated. She is kept as comfortable as possible and is well monitored. Her room is well proportioned with views over the garden. The overall impression is of a superior hotel. Unfortunately, my mother is unable to appreciate the excellent menu and various activities but I am glad she stays there."

R C
carehome.co.uk rating: 3.75 out of 5

"My dad went into Winchester House three years ago. He has advanced vascular dementia and is in a specialist unit - Riverview. He has never failed to be treated with kindness, dignity and respect. Staff are super friendly, thoughtful and genuinely care. Now that we are through the worst of Covid, the home has invited families in to special event days such as a lovely afternoon to celebrate the Platinum Jubilee last year. You are welcomed as visitors at any time. It is clear there has been a lot of investment in the home, particularly in social areas which are decorated beautifully including a coffee bar. Some rooms need a bit of a lick of paint but to be honest, this is not an issue for us and I am sure will be done in time. What is important is the people - from the wonderful welcome at the front desk to the absolutely fantastic carers, support staff and nurses who look after my dad. Everyone is friendly and kind. As one said to me recently - we are your dad's family too."

C H
carehome.co.uk rating: 4.83 out of 5

"We have found this home to be very good. The services provided are excellent and the staff are lovely and very caring. They provide good activities for the residents and we are encouraged to treat it as Mum's home, sometimes we forget and they say "This is her home". I would highly recommend this home."

Lesley M
carehome.co.uk rating: 4.92 out of 5