Meet the team

Our staff are what hold the home together. Each one of these team members are dedicated to providing high quality care and services to those we support, and ensuring that residents enjoy all aspects of life at our home. See below to meet some of our friendly faces:

Sandra Verrell

General Manager

Hi, my name is Sandra and I am the General Manager here at Winchester House. Welcome to our website!

I have been a Registered Nurse since 1983 and have over 20 years experience of working with the elderly, including more than 15 years as a care home manager. I studied for and obtained my Registered Manager Award in 2004.

At each of the care homes I have worked at, or managed, I feel that I have been able to make a difference to improving the quality of care for residents and have been able to influence other team members to share my passion for high quality care – and this is something that I plan to continue at Winchester House.

Care homes and elderly care from Barchester Healthcare

Agata Szymanska

Non-Clinical Deputy Manager

I have worked at Winchester House since 2009 and, throughout my time here, I have been a Healthcare Assistant, Team Leader and a Home Trainer. In 2016, I was offered the position of HR Administrator; and in 2017 I was promoted to Non-Clinical Deputy Manager.

I’m responsible for ensuring the delivery of high quality care to those we support, managing the implementation of company policies and regulatory requirements; and for achieving the best possible care ratings from external regulatory bodies.

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Sheila Moore

Senior Activities Coordinator

I have worked at Winchester House for over 5 years; my first year was spent working as a Healthcare Assistant and then as an Activities Coordinator. 

Prior to joining Winchester House, I was a pub landlady, which may seem to be worlds away from what I do now, but actually required very similar skills - specifically interpersonal and organisational skills. 

We plan our activity rota every week to ensure that we can cater for the different resident groups and individual requirements. This can mean that one day I am organising a communion service, hosting entertainers and then popping out to buy birthday presents for residents; and the next day I may be calling bingo and assisting some of the gentlemen - and the odd lady - to our local B&Q for a workshop. 

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Care homes and elderly care from Barchester Healthcare

Fran Bannister

Head Chef

I qualified as a Chef at the age of eighteen. At Winchester House we strive to give our residents and staff a varied and nutritious diet. All of our food is freshly cooked in our kitchen. We try not to use dietary supplements as we consider freshly cooked food, supplemented with nutritious snacks, such as smoothies and mousses, is more effective for maintaining and increasing individuals’ weights. This is underpinned by the focus of meal times being a social and important part of each and every day. 

One of my favourite things is to make cakes and I am lucky that we have so many birthdays and special events to celebrate that require the chef team to make beautiful cakes. 

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Care homes and elderly care from Barchester Healthcare

Peter Grant

Maintenance Manager

I have worked for Barchester Healthcare for over 5 years and have been the Head of Maintenance here at Winchester House for almost as long. In addition to completing routine maintenance for the home, there are often special projects that need to be managed, such as equipment breaking down that requires fixing as soon as possible.

I am the home's fire trainer as well, so I am responsible for fire safety and training within the home. 

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Care homes and elderly care from Barchester Healthcare

Tanya Goldsmith

Head Housekeeper

My dear mother was a resident at Winchester House and was very happy here. After she passed away in 2013, I decided to apply for a job here as member of the housekeeping team. I love working here so much and I enjoy being able to put smiles on people’s faces every day. In 2016, I was promoted to Head Housekeeper.

I love the environment of Winchester House; no day is the same and I am very grateful to Barchester for giving me this opportunity. I hope that I will be here for many more years!

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Pet Therapist

My name is Lucky and I have lived and worked at Winchester House for the past three years.  My main duties are based in the Dementia Residential Unit, Marconi.

My work is very demanding.  I have to be friendly with residents, staff and visitors and keep the odd lap warm, as required.  I train whoever I can in the art of cat feeding (I do like my food) and I patrol the local fields to check for any unwanted moggies from the nearby village of Wouldham, who may want to usurp me from my post. 

In addition to all of the above, I am expected to test the comfort of the sofas and chairs (when they are not occupied), monitor the sunshine levels in the gardens and hide from Sheila, the Senior Activities Coordinator, when she needs to take me to the vets for a routine check up.

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10-60-6 Enhancing dementia care