Meet the team

Our staff are what hold the home together. Each one of these team members are dedicated to providing high quality care and services to those we support, and ensuring that residents enjoy all aspects of life at our home. See below to meet some of our friendly faces:

Care homes and elderly care from Barchester Healthcare

Sue Simmonds

General Manager

Hi, my name is Sue, and I am the General Manager here at Winchester House. Welcome to our website!

I have worked here since January 2010 and have been working as a General Manager for Barchester since March 2009. I qualified as a General Nurse at Kent and Canterbury Health Authority in 1985 and went on to specialise in the care of older people.

I have a BSc (hons) in Nursing Studies and a Certificate in Education (Post Compulsory). I have worked in a variety of health and social care settings throughout my career, including rehabilitation, long term care, regulation, education and dementia care.

I am committed to delivering the very highest standard of care to residents within the home, offering them an opportunity to enjoy their lives to the best of their ability. I enjoy leading my team in a way in which they are empowered to use their skills, knowledge and experience for the well-being of those we support.

Care homes and elderly care from Barchester Healthcare

Neli Koleva

Deputy Manager

I have previously practiced as a nurse in Bulgaria and Libya, where I took care of newborn babies in a hospital situated in the middle of the desert.

I moved to the UK in 2002 to work for Barchester Healthcare and have been supported to develop my knowledge and skills to help further my career. I have an NVQ Level 4 in Management & Leadership and have been working as the Deputy Manager at Winchester House since 2011.

I am responsible for the clinical care within the home, leading our team of nurses and care staff to deliver the highest possible standards of care to residents and their families. I have the pleasure to work alongside the rest of the team here to ensure that we deliver person-centred care within a homely, clean and well-maintained environment.

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Care homes and elderly care from Barchester Healthcare

Agata Szymanska

Non-Clinical Deputy Manager

I have worked at Winchester House since 2009 and, throughout my time here, I have been a Healthcare Assistant, Team Leader and a Home Trainer. In 2016, I was offered the position of HR Administrator; and in 2017 I was promoted to Non-Clinical Deputy Manager.

I’m responsible for ensuring the delivery of high quality care to those we support, managing the implementation of company policies and regulatory requirements; and for achieving the best possible care ratings from external regulatory bodies.

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Care homes and elderly care from Barchester Healthcare

Gaye Harvey


My working life prior to Barchester has mostly been in finance; I worked in the fashion industry for Karen Millen and the motor vehicle industry for BMW and Porsche. However, I find working for ‘people’ far more enjoyable.

I have worked in the care sector for over 10 years now as a Finance Administrator and, most recently, as a Regional Administrator, where I looked after several homes in Kent.

I have never for a home as large as Winchester House. I really enjoy getting to know the residents and their loved ones and I constantly strive to develop my skills and knowledge.

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Care homes and elderly care from Barchester Healthcare

Sheila Moore

Senior Activities Coordinator

I have worked at Winchester House for over 5 years; my first year was spent working as a Healthcare Assistant and then as an Activities Coordinator. 

Prior to joining Winchester House, I was a pub landlady, which may seem to be worlds away from what I do now, but actually required very similar skills - specifically interpersonal and organisational skills. 

We plan our activity rota every week to ensure that we can cater for the different resident groups and individual requirements. This can mean that one day I am organising a communion service, hosting entertainers and then popping out to buy birthday presents for residents; and the next day I may be calling bingo and assisting some of the gentlemen - and the odd lady - to our local B&Q for a workshop. 

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Care homes and elderly care from Barchester Healthcare

Sara Morrissey

Activities Coordinator

I have been working at Winchester House for over 2 years; before joining the team here, I worked as healthcare assistant and then as an activities coordinator in another nursing home, which is where I developed most of my skills.

Care homes and elderly care from Barchester Healthcare

Fran Bannister

Head Chef

I qualified as a Chef at the age of eighteen. At Winchester House we strive to give our residents and staff a varied and nutritious diet. All of our food is freshly cooked in our kitchen. We try not to use dietary supplements as we consider freshly cooked food, supplemented with nutritious snacks, such as smoothies and mousses, is more effective for maintaining and increasing individuals’ weights. This is underpinned by the focus of meal times being a social and important part of each and every day. 

One of my favourite things is to make cakes and I am lucky that we have so many birthdays and special events to celebrate that require the chef team to make beautiful cakes. 

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Care homes and elderly care from Barchester Healthcare

Peter Grant

Maintenance Manager

I have worked for Barchester Healthcare for over 5 years and have been the Head of Maintenance here at Winchester House for almost as long. In addition to completing routine maintenance for the home, there are often special projects that need to be managed, such as equipment breaking down that requires fixing as soon as possible.

I am the home's fire trainer as well, so I am responsible for fire safety and training within the home. 

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Care homes and elderly care from Barchester Healthcare

Tanya Goldsmith

Head Housekeeper

My dear mother was a resident at Winchester House and was very happy here. After she passed away in 2013, I decided to apply for a job here as member of the housekeeping team. I love working here so much and I enjoy being able to put smiles on people’s faces every day. In 2016, I was promoted to Head Housekeeper.

I love the environment of Winchester House; no day is the same and I am very grateful to Barchester for giving me this opportunity. I hope that I will be here for many more years!

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Care homes and elderly care from Barchester Healthcare


Pet Therapist

My name is Lucky and I have lived and worked at Winchester House for the past three years.  My main duties are based in the Dementia Residential Unit, Marconi.

My work is very demanding.  I have to be friendly with residents, staff and visitors and keep the odd lap warm, as required.  I train whoever I can in the art of cat feeding (I do like my food) and I patrol the local fields to check for any unwanted moggies from the nearby village of Wouldham, who may want to usurp me from my post. 

In addition to all of the above, I am expected to test the comfort of the sofas and chairs (when they are not occupied), monitor the sunshine levels in the gardens and hide from Sheila, the Senior Activities Coordinator, when she needs to take me to the vets for a routine check up.

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What happens now?

Are you ready to discuss your individual care requirements? Pick up the phone and talk to us, book a visit to our care home or come and take a look around our facilities.

New care enquiries 01634 624 959

New care enquiry phone lines are open 8am - 8pm

All other calls 01634 685 001

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180 Wouldham Road Wouldham Rochester ME1 3TR Get directions