What our families say: Wilsmere House Care Home
28 January 2020View the report
"We have always found this home to be a caring, comfortable and supportive place for our father to live. The staff work very hard to provide the best possible care and stimulation."
John Ocarehome.co.uk rating: 4.25 out of 5
"During these difficult times, Wilsmere has made arrangements for us to continue to see our loved ones. They genuinely care about patients, and we feel comfortable knowing our loved ones are cared for."
Gopi Mcarehome.co.uk rating: 5 out of 5
"Excellent service as usual, friendly with attention to detail."
Tom Scarehome.co.uk rating: 5 out of 5
"Very caring and professional staff."
A Scarehome.co.uk rating: 4.67 out of 5
"On the phone, all the staff are really polite. The environment is quite decent."
Grace Ycarehome.co.uk rating: 5 out of 5
"The staff have always been so caring and thoughtful and have always worked so hard to make my mother (and us) comfortable. We have been so impressed with the love of service and care she has received and are so grateful to all the staff at Wilsmere for their excellent care, understanding and support."
K Dcarehome.co.uk rating: 5 out of 5
"I have been visiting my mother in the care home for the last two and a half years and the care has been excellent throughout."
N Lcarehome.co.uk rating: 4.83 out of 5
"Everything runs smoothly. All good."
S Kcarehome.co.uk rating: 5 out of 5
"Once visiting was arranged for the family to come back to the nursing home, it was well organised, and I sometimes got a phone call to give me a time to come for my visit. Well done; I was very happy to come back for socially distanced visits."
H Acarehome.co.uk rating: 4.75 out of 5
"Everyone is so kind and caring."
Jean Dcarehome.co.uk rating: 4.92 out of 5
"The staff at Wilsmere House Care Centre is really excellent and supportive."
N Kcarehome.co.uk rating: 5 out of 5
"Staff are excellent and good care for my mum."
Elena Mcarehome.co.uk rating: 5 out of 5
"All the staff at Wilsmere House have been very caring to my husband and myself and I am so pleased that the short visits are available."
J Dcarehome.co.uk rating: 4.92 out of 5
"Everyone very friendly, caring and supporting."
A Tcarehome.co.uk rating: 5 out of 5
"My partner has been in this home for a long time. Trying to educate the staff in the importance of oral hygiene has been a constant and ongoing battle! Just because he is disabled, staff seem to think he no longer needs to clean his teeth."
D Dcarehome.co.uk rating: 3.17 out of 5
"A nice clean care home with friendly and efficient staff and carers."
M Gcarehome.co.uk rating: 3.92 out of 5
"Wilsmere House presents a very good first impression. The staff are friendly, cheery and are always willing to help. The care environment is excellent and you are soon reassured that it is a safe place for your loved ones to be looked after. It is a very homely and cheerful house and everyone has time for the residents. I would certainly be happy to live there myself!"
M Fcarehome.co.uk rating: 4.67 out of 5
"My mother as been at Wilsmere House for a couple of years now (almost 2 years). The house is kept lovely and clean. The staff are attentive and caring. The food is of a good standard. During the CoronaVirus, I have been informed on a regular basis of decisions and plans for my mother's needs. Very happy she is resident here."
Kim Scarehome.co.uk rating: 5 out of 5
"Staff in general in all areas are friendly, caring and make visitors feel very welcome and comfortable. On Whitegate ward, I feel staff are particularly caring with regard to all residents, treating them as individuals and getting to understand their specific needs. Staff work extremely hard at all times and always have a friendly and positive attitude. We feel we are very lucky to have this quality of care."
S Lcarehome.co.uk rating: 4.6 out of 5
"Wilsmere House is a very welcoming place. it has recently been redecorated to a high standard. All the care staff are hard-working and treat the residents with respect and dignity. Management are very approachable and deal with queries promptly. The home appears well managed and my family is very grateful for all the care my Father receives. I would recommend this home to anyone."
Anne Mcarehome.co.uk rating: 4.42 out of 5
"My relative only spent 6 days in the home at the end of his life, however, they gave him love, dignity and understanding during this period in his life. He had suffered a poor experience in a previous home and staff calling him Sir meant so much to both of us. When he became very sick the care and commitment of the staff were excellent. My relative loved the home and it held a happy memory for him when he, unfortunately, had to return to hospital. The clinical care in the home needs to be commended and built on as this was the only home I found that understood liver failure. I will be eternally grateful for the care and understanding the staff showed us. Thank you."
V Wcarehome.co.uk rating: 4.92 out of 5
"I have not stayed at Wilsmere Care Home but have visited on many occasions. The staff are very caring and seem very happy. I have had many meals there and the food was excellent. A place to be recommended."
J Hcarehome.co.uk rating: 5 out of 5
"My mother has been resident for 4.5 years and has been consistently treated with kindness and professionalism by her carers despite some changes of staff over the years. The home is undergoing a major renovation at present which should enhance the environment for the residents when completed. The quality of entertainments for the residents is good with new multicultural themed events reflecting the diversity of the residents introduced this year."
Nicholas Bcarehome.co.uk rating: 4.25 out of 5
"My brother has been a resident for five years and five months. He has been looked after with great care and attention for which we are really appreciative. Big thanks are due to all the staff who have been involved with his care."
Richard Jcarehome.co.uk rating: 4.83 out of 5
"I find that residents are well cared for. All staff are very attentive and always treat the residents with dignity. All staff are friendly and approachable. My only concern/reservation is that residents once out of bed are occasionally left in their room out of sight. If a problem was to develop it may not be spotted early enough for the problem to be dealt with."
S Tcarehome.co.uk rating: 4.67 out of 5
"All very well run and has a very homely feel."
N Lcarehome.co.uk rating: 4.67 out of 5
"The care for my daughter and support offered to my family has been exceptional. The nurses are calm, confident and make sure you are fully informed and involved when there is a medical change. They never make us feel that we are being over anxious, even when we are. The carers are lovely. They treat my daughter like a young woman, pay attention to her hair and personal hygiene and talk to her normally, with warmth and humour, even though she can't respond. We worried that her inability to communicate might result in pain or discomfort being ignored but the staff are excellent in picking up non-verbal communication. We feel we can trust the staff to anticipate her needs and provide for them. The ability to get tea and coffee at any time is welcome. The administrator seems to know each resident by name and nothing is ever too much trouble. I like the fact that the manager makes herself available and is visible and that visiting is permitted 24/7 - signs of a well-managed home."
Melanie Pcarehome.co.uk rating: 4.17 out of 5
"My brother is receiving excellent care at Wilsmere House. He is in a very poor state with multiple health issues. However, he always looks well cared for when I visit."
David Kcarehome.co.uk rating: 4.58 out of 5
"Cannot praise enough the care given to my friend. The attention paid not only to him but his family and friends was outstanding."
Cherry Tcarehome.co.uk rating: 5 out of 5
"Thank you very much for your kindness!"
Jost Mcarehome.co.uk rating: 4.36 out of 5
"The review was calm and good and informative. It was carried out in a friendly way. This helped me to understand the quality of care my son is getting."
Nsima Ucarehome.co.uk rating: 4.17 out of 5
"My mother was a resident at Wilsmere House since March 2017. Throughout her residence she was extremely well cared for, always looked relaxed, clean and smart. Unfortunately, mum lost her battle with her illness in August and the home was excellent with her end of life care. They kept the family well informed and involved. Mum passed away peacefully in no pain or distress with my sister and I. Mum was supported well and unobtrusively by the lovely, caring staff and we have been advised and supported by the home, following her passing."
Susan Ecarehome.co.uk rating: 4.83 out of 5
"I would recommend this care home to anyone who needed one because they looked after my brother to a very high standard from start to finish. The staff were very loving and caring towards their patients, and their relatives. They were always there when you needed them, they know their jobs and they all did it well without any complaints from the staff or me. Even in my brothers last days, they knew what they were doing and done it professionally when we as a family were all over the place. At the end, my brother went peacefully with dignity and respect and I can't thank the staff at Wilsmere House enough for all that they did. Thank you."
Margaret Ccarehome.co.uk rating: 5 out of 5
"Very good quality of care. The nurses and all the carers continue to surpass my wildest hopes in their care for my very difficult mother."
Laura Dcarehome.co.uk rating: 4.25 out of 5
"I cannot praise the home highly enough and this is purely due to the amazing care from all the staff on Whitegate Ward at Wilsmere House. One comment I must offer is that the workload appears to be overwhelming for the staff but their dedication and care under such demanding circumstances is remarkable. It brings admiration, gratitude and peace to residents families."
Pam Ocarehome.co.uk rating: 5 out of 5
"As soon as we entered the home we were made to feel very welcome and felt assured that my godfather would be well looked after. The staff were always friendly and really cared for the residents, rather than just being a job. I would recommend Barchester Wilsmere whole-heartedly."
J Tcarehome.co.uk rating: 4.92 out of 5
"Mum came into Wilsmere just over two years ago. She has always been treated with warmth, dignity and respect. Although mum had dementia, she was content and settled at Wilsmere and felt at home. I am very grateful to all the staff for their kindness and dedication."
Susan Tcarehome.co.uk rating: 4.17 out of 5
"My sister was admitted in July 2017, she is cared and looked after extremely well according to her needs. She is kept clean, clothes are washed regularly. Her room and bed covers regularly changed. I would fully recommend Wilsmere House as the staff are so caring, friendly and compassionate to my sister. She is in a home from home. Excellent."
L Rcarehome.co.uk rating: 5 out of 5
"Mum had been in another home but it was closing down. As mum was moving to an unknown home I had concerns of what it would be like. I found all the staff to be very proficient and caring from the nurse who was with mum when she passed away 2 hours before we could get to the home and to one member of staff whose support and outside the box help were beyond words."
Sarah Jcarehome.co.uk rating: 4.75 out of 5
"We always had a beautiful welcome from staff, when we visited accompanied with an update on the resident's progress and stated of health. When we had any queries, they were addressed immediately. It would be unfair of me to name any one member of staff as they all contribute to make the resident we visit as comfortable as possible."
T Ecarehome.co.uk rating: 4.73 out of 5
"Sadly, our family friend passed away just over a week after moving to Wilsmere. However, during his brief stay there, the staff could not have been more caring and attentive towards him, making sure he was comfortable and content. Their support to us as visitors was also outstanding - compassionate and supportive. We would not hesitate to recommend Wilsmere."
C Wcarehome.co.uk rating: 4.45 out of 5
"My uncle has been a resident here for the past four years, nursing staff and carers have been excellent I could not have asked for more. Thank you to you all for your kindness over the past four years."
Geraldine Bcarehome.co.uk rating: 4.92 out of 5
"If you're looking for a care home, either for respite care or a permanent resident, you won't find better care. All the staff go to great lengths to ensure both resident and family are happy at all times."
Susan Scarehome.co.uk rating: 5 out of 5
"Pleasant surroundings, friendly, helpful staff. Facilities to cater for everyone and a great effort made in any case to meet all my sister's needs."
Rita Jcarehome.co.uk rating: 4.75 out of 5
"All the staff are all extremely friendly and very helpful. Nothing is too much trouble."
Sharron Ccarehome.co.uk rating: 5 out of 5
"I cannot explain how relieved I felt when leaving my husband for respite because the care received was exceptional - gentle, patient and warm. The front foyer is so welcoming where visitors can have coffee and cake anytime, which is actually very important and eases the visiting hours at sad times. All the staff are amazing, so kind, friendly, supportive, with time for everyone including visitors. Bravo Wilsmere - be proud of all you achieve to ease the lives of everyone needing care."
Pam Ocarehome.co.uk rating: 5 out of 5
"Everybody here has been kind, understanding caring and friendly. They are all like one big happy family. The food was excellent and there was not one unhappy resident! If my mother has to stay in a care home again it MUST be this one as I know she will be safe and well looked after. Thank you to everyone who looked after her."
Carol Lcarehome.co.uk rating: 5 out of 5
"Beautiful, clean, attractive home. Excellent nurses and carers. I feel my mum is safe and well looked after."
L Pcarehome.co.uk rating: 5 out of 5
"In what is a difficult situation, the staff have been extremely kind, thoughtful and caring. Thank you."
F Fcarehome.co.uk rating: 3.92 out of 5
James Ncarehome.co.uk rating: 3.33 out of 5
"On the whole, we as a family are very pleased with the care that our father receives. The staff work very hard to ensure his wellbeing and we feel confident that our father is well looked after. The staff have also proved to act quickly if there are any concerns e.g when dad was recently admitted to hospital for suspected sepsis."
Raj Mcarehome.co.uk rating: 4.67 out of 5
"My husband has been here just over a year. We as a family are very happy with the care and support we all receive."
Rita Wcarehome.co.uk rating: 4.82 out of 5
"My mother has been a resident here now for over a year. Every time I visit, the staff have always been friendly and extremely accommodating. Staff are always willing to help and if there are ever any problems or issues, they never fail to let me know. Mum is always clean and well looked after and has settled in well."
Susan Tcarehome.co.uk rating: 4.33 out of 5
"We are happy with the service and everyone who works there."
Ifrah Ecarehome.co.uk rating: 5 out of 5
"I find the home excellent in every way. My friend is very happy and content here."
M Lcarehome.co.uk rating: 5 out of 5
"My daughter is happy in Wilsmere House and that is enough for me. I, as a parent, need to know that my daughter is safe, happy and comfortable when I am not around and I have found this to be the case over the years."
Shabram Gcarehome.co.uk rating: 4.55 out of 5
"My mum has been in the home since 2013. I find the staff friendly, nice facilities and professional care. I would recommend the care home."
Jamie Icarehome.co.uk rating: 4.67 out of 5
"My brother has been in the care of Wilsmere for about 2 months. We are very happy with everything they have been doing for him. They have achieved things which we didn't think were possible."
Wendy Lcarehome.co.uk rating: 4 out of 5
"My brother has been a service user at the Willsmere Care Home for nearly 3 years. I have no major concerns in regard to how the care home is run. However, I was concerned at the lack of communication from staff when the fire alarm went off a few weeks ago. There were no clear procedures in place in regards to where visitors should go or evacuation of service users. I believe there should be routine procedures placed in each room."
C Gcarehome.co.uk rating: 3.25 out of 5
"Excellent care and wonderful nurses. The facilities are nice and the rooms comfortable."
Mohamed Scarehome.co.uk rating: 4.92 out of 5
"My Grandmother was a resident at Wilsmere for over three years. Generally, her care was good. She had some excellent care given by some although not all, as with many care homes, staff come and go and some people are not interested in the people. It is very important, especially with dementia that good relationships are formed. The management staff varied. Some more committed than others. Overall a good experience, with good nursing care."
L Zcarehome.co.uk rating: 3.42 out of 5
"My good friend was a resident at Wilsmere House Care Home since December 2015. Sadly, he passed away this month. He received the best care possible. The staff were very professional, kind and patient. Nothing was too much for them. They were always respectful and very attached to the needs of the residents, sometimes during very challenging episodes. I cannot but praise the care my friend received while a resident at Wilsmere House."
M Tcarehome.co.uk rating: 4.42 out of 5
"My mother was cared for well and looked after well. The arrangement for the G.P. was good and the G.P. looked after her well as well. Especially I appreciate the nurse in charge and all the other nurses who cared and gave her medication in time. All the supporting staff and others are very kind and treated and cared for my mother well. Managers and assistant managers and all the management team are good and provided a great service to my mother. Overall the service is great. The building is very neat and clean."
Sinnadurai Tcarehome.co.uk rating: 5 out of 5
"My uncle was at the behest of various care homes until Wilsmere agreed they were happy to accommodate him. The was the best decision as we found the level of care and attention was excellent. The staff were a delight and I have no complaints."
Michael Acarehome.co.uk rating: 4.75 out of 5
"As an advocate, it is very important for me to have an open and supportive relationship with the home. I find the care manager and staff very open to feedback and put into action my recommendations to improve the quality of care. I find the care to be kind and very sensitive to the needs of the residents. Of course, they can always improve in dementia knowledge in the interest of residents but overall, I would recommend this home!!"
Carole Bcarehome.co.uk rating: 4.09 out of 5
"My relative has been resident at Wilsmere House since February 2016 and her physical health and appearance have been completely transformed for the better thanks to the care and attention that she has received. The staff all treat her with great kindness and respect. She enjoys her meals and activities, particularly those that involve music. Her room is not large, but she only uses it as a bedroom, preferring to spend the day in the large and comfortable lounge. I would not hesitate to recommend this care home."
Nicholas Bcarehome.co.uk rating: 4.75 out of 5
"My husband has LBD and Parkinsons and went into Wilsmere House at the end of July and sadly passed away on the 15th of October. He had the best care possible and the staff were always kind and helpful, not only to him but to us, his family. In fact, they all became like our own family. The only negative thing is that the staff were extremely overworked and there were not enough to them to do this wonderful and needed job. I would certainly recommend this care home."
Gillian Lcarehome.co.uk rating: 5 out of 5
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