Reviews for Wilsmere House Care Home

Barchester Wilsmere House Care Centre Recommended on
We score 9.6/10

19 Reviews

Barchester Wilsmere House Care Centre Recommended on

28 January 2020

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What our families say on

"The carers are always willing to help if further assistance is required. Friendly and welcoming although I believe they do not have the time to properly ensure each resident is comfortable every minute. Hence, they would benefit with additional staff."

Ankar A rating: 4.82 out of 5

"Friendly, happy staff. Laugh and joke with my husband and make him smile. Only been here a couple of weeks after a very long illness in the hospital. Now showing real signs of improvement since being a resident."

E D rating: 4.17 out of 5

"Friendly, happy staff who laugh and joke with my husband and make him smile. My husband has settled in well in the short space of time he has been resident. The nursing care has been excellent. My husband was transferred to Wilsmere Care Home from hospital after a very long illness."

E D rating: 5.00 out of 5

"I cannot thank all the staff enough for the great care they gave my dad. Nothing was too much trouble. Not only did they care for Dad, but cared for my mum, my husband and myself, making sure we were ok and coping. The staff would regularly check on Dad, and when he eventually had to stay in bed, they took care of all his needs. We were kept up to date on all Dad's care and any changes that may have needed to be made."

J H rating: 4.73 out of 5

"I am very happy with the service at Barchester Wilsmere House, the staff look after my mum so well. I find the staff and management approachable (this is very important) to myself and family. The activities staff are excellent. They always put on great shows and included my mum in the majority of the activities. My mum's persoanl care is done excellently as I like it done. My mum always looks well groomed and well dressed and well turned out."

A D rating: 5.00 out of 5

"Mum moved to Wilsmere in June from another care home. From the beginning her care needs have been met to a high standard. Mum has an excellent routine from personal care to attention to her nutrition and even her makeup. Staff are always positive, friendly and smiling when Mum's dementia makes caring more challenging. The activities co-ordinators always see that Mum is involved and there is attention paid to her as an individual."

A W rating: 4.75 out of 5

"On the Kenton unit, all residents and their families are treated with the utmost respect and care. No task is too big for the staff who go out of their way to not only care excellently for the residents but also get to know the residents on a personal level. There is an atmosphere of care, joy and family throughout this unit."

B H rating: 4.17 out of 5

"The team at Wilsmere have been extremely kind and caring for our dear dad and I can't praise them all highly enough. The nursing, caring and support staff have all been lovely and very helpful ensuring that Dad was taken to hospital when necessary and welcoming him back."

P B rating: 4.33 out of 5

"My mother has resided at Wilsmere Care Home since January 2023. My family and I have been extremely impressed by the care and professional nursing treatment she has received since this has become her home. The staff are very friendly and engaging and Mum who is fortunately still very lucid and bright has nothing but praise for everybody involved in her care. Whenever I visit Mum, the nurse on duty, in particular, is always very informative about her progress or any issues she may have. When my brothers and I leave Mum to go home we are all happy that she is in a very safe environment. Recently when she had to go to hospital briefly she was very keen to get back to Wilsmere House and 'see her chums'. I think that speaks volumes."

N S rating: 4.00 out of 5

"I am a regular visitor to a resident I’m close to, he is in the Kenton dept, he’s always clean and well looked after. The staff are lovely and always friendly. I actually refer to it as his hotel. The unit manager is always super helpful and kind too."

Joanna S rating: 4.58 out of 5

"What a great care home, very good help towards the people that are in the care. I would recommend the home to others in need. My friend has been in the home as a patient for a year always smiling and happy. We always take him out."

Carlos F rating: 4.25 out of 5

"My husband had been in Kenton Unit for the past 6 and a half years and I can say thank you to all the lovely staff who look after my husband, and the lovely unit manager who keeps me updated at all times."

Teri M rating: 4.67 out of 5

"My elderly friend was a resident for about seven months. She was really happy there from the beginning and loved the social side. All the staff were so friendly and helpful not just to the resident but to all the visitors too. Thank you all."

Helen E rating: 4.50 out of 5

"Management, nurses and other staff are all brilliant, very friendly and helpful. Nothing is too much trouble. I wouldn't hesitate to recommend Wilsmere House to anyone in need of a fantastic care home."

Martin S rating: 5.00 out of 5

"I visited many care homes before I came to Wilsmere House. Wilsmere House is by far the best car home. The management, staff and nurses are fantastic. I would strongly recommend Wilsmere House to everyone. Your loved ones will be very happy here. First class."

Kevin S rating: 5.00 out of 5

"My husband has been a resident in Wilsmere, Whitegate Ward for nearly six years and receives total care day and night. All the staff are calm, unhurried, kind, reassuring, gentle, warm and friendly always and this extends to the visiting family members also. I have great peace of mind knowing that my husband is so well looked after by the carers and careful monitoring by the nurses. A shout-out to the reception staff, always ready with a welcome and a smile and the activity staff who put in so much effort to provide entertainment and spend time with the residents. Lastly, a manager who carries out a remarkable role in knowing all the residents and families and is always in her office or at the end of a phone if the need arises. I cannot praise Wilsmere highly enough. The residents are indeed fortunate to be looked after with such care and dignity."

Pam O rating: 5.00 out of 5

"I have no hesitation in recommending Wilsmere House Care Home to anyone looking for exceptional care for their loved one or, indeed, for themselves. My husband has complex care needs and has received care over and above expectations. The physiotherapy team have gone out of their way to improve his mobility and where this was limited they have sourced the right equipment to enable his mobility and improve his symptoms were relieved."

Kathleen D rating: 4.67 out of 5

"From the moment my husband arrived at the place he has been treated with dignity and respect. I see the genuine love and care given by the nurses and carers to each resident and I am touched by the devotion and care given to each resident. I am here every day and I observed everything they do. You can't expect perfection in everything but what we are getting from Barchester Wilsmere House Care Home gives me a good night's sleep each night. Communication is clear and transparent and we appreciate everything they are doing. Thank you!"

Yushiza M rating: 4.30 out of 5

"When my son went into Wilsmere House, I was devastated and worried how he would be looked after, thank god I was so wrong. The staff are friendly, professional, kind and informative, and they are an extended family now. One lady absolutely looks after him; he’s always clean and happy. I truly can’t fault this home. I’m so relieved and can relax knowing the care he’s getting."

Betty C rating: 5.00 out of 5

"My brother is extremely well looked after. He is happy and never complains. The staff are kind and helpful to him. I am grateful."

W P rating: 5 out of 5

"After trying out several homes, my brother arrived at Brookfield unit, Wilsmere House, a difficult and cantankerous character, who could have so easily riled the staff. Instead, the staff at Wilsmere, especially two members, took the time to get to know, understand him and his needs, and treated him with respect and dignity to ensure his medical needs were addressed, so much so, he refused to go to the hospital as he felt the care offered went beyond what any hospital could offer. As a very intelligent man, he never suffered fools, but here, he was able to have intelligent conversations and felt the staff understood his condition. He was dealt with very much on a personal level, by all, including the chef. I always felt welcome, offered coffee or tea etc, and whether in person or on the phone, my questions and enquiries were addressed, calls returned, and I was always kept informed. Choosing a care home is never the preferred option, but Wilsmere House eases the pressure."

Anne C rating: 4.17 out of 5

"I’ve waited a while to write this review to give me the opportunity to experience the care home in-dept At first view the home felt ideal for my husband, everyone was very welcoming and interested in understanding my husband's required needs and interests. Within the first few days, staff spent a lot of time with me for them to understand my husband's personality, likes and dislikes, to ensure they made him feel safe and at home. Due to my anxiety, I came across as harsh on what I expected but at no point did I feel like a burden or not being listened to. The team has not let me down to date, they have spent time to get to know him, make him feel welcomed and ensure he never feels isolated. Brilliant communication and updates between the home and families. Kenton unit is a family environment, it’s full of comfort and laughter between staff and residents. Staff work extremely hard. The management's door is always open for a quick chat or to settle any worries. Fantastic team - thank you!"

R D rating: 4.42 out of 5

"My father has been in Wilsmere for the last 3 years and we have found the standard of genuine care exhibited is excellent. The carers go out of their way to create a positive environment for the patients, my father although handicapped has warmed to their friendly attitude and approach, especially considering we are in the most difficult times."

Y M rating: 4.42 out of 5

"The staff are very friendly and helpful. I have been visiting a friend for 3 years now and every member of staff has been amazing. Nothing is too much trouble. All the staff have been very approachable, in short, the whole team have been excellent."

S T rating: 5 out of 5

"We have always found this home to be a caring, comfortable and supportive place for our father to live. The staff work very hard to provide the best possible care and stimulation."

John O rating: 4.25 out of 5

"During these difficult times, Wilsmere has made arrangements for us to continue to see our loved ones. They genuinely care about patients, and we feel comfortable knowing our loved ones are cared for."

Gopi M rating: 5 out of 5

"Excellent service as usual, friendly with attention to detail."

Tom S rating: 5 out of 5

"The staff have always been so caring and thoughtful and have always worked so hard to make my mother (and us) comfortable. We have been so impressed with the love of service and care she has received and are so grateful to all the staff at Wilsmere for their excellent care, understanding and support."

K D rating: 5 out of 5

"On the phone, all the staff are really polite. The environment is quite decent."

Grace Y rating: 5 out of 5

"Very caring and professional staff."

A S rating: 4.67 out of 5

"I have been visiting my mother in the care home for the last two and a half years and the care has been excellent throughout."

N L rating: 4.83 out of 5

"Everything runs smoothly. All good."

S K rating: 5 out of 5

"Once visiting was arranged for the family to come back to the nursing home, it was well organised, and I sometimes got a phone call to give me a time to come for my visit. Well done; I was very happy to come back for socially distanced visits."

H A rating: 4.75 out of 5

"Everyone is so kind and caring."

Jean D rating: 4.92 out of 5

"The staff at Wilsmere House Care Centre is really excellent and supportive."

N K rating: 5 out of 5

"Staff are excellent and good care for my mum."

Elena M rating: 5 out of 5

"Everyone very friendly, caring and supporting."

A T rating: 5 out of 5

"All the staff at Wilsmere House have been very caring to my husband and myself and I am so pleased that the short visits are available."

J D rating: 4.92 out of 5

"My partner has been in this home for a long time. Trying to educate the staff in the importance of oral hygiene has been a constant and ongoing battle! Just because he is disabled, staff seem to think he no longer needs to clean his teeth."

D D rating: 3.17 out of 5

"A nice clean care home with friendly and efficient staff and carers."

M G rating: 3.92 out of 5

"Wilsmere House presents a very good first impression. The staff are friendly, cheery and are always willing to help. The care environment is excellent and you are soon reassured that it is a safe place for your loved ones to be looked after. It is a very homely and cheerful house and everyone has time for the residents. I would certainly be happy to live there myself!"

M F rating: 4.67 out of 5

"Staff in general in all areas are friendly, caring and make visitors feel very welcome and comfortable. On Whitegate ward, I feel staff are particularly caring with regard to all residents, treating them as individuals and getting to understand their specific needs. Staff work extremely hard at all times and always have a friendly and positive attitude. We feel we are very lucky to have this quality of care."

S L rating: 4.6 out of 5

"My mother as been at Wilsmere House for a couple of years now (almost 2 years). The house is kept lovely and clean. The staff are attentive and caring. The food is of a good standard. During the CoronaVirus, I have been informed on a regular basis of decisions and plans for my mother's needs. Very happy she is resident here."

Kim S rating: 5 out of 5

"Wilsmere House is a very welcoming place. it has recently been redecorated to a high standard. All the care staff are hard-working and treat the residents with respect and dignity. Management are very approachable and deal with queries promptly. The home appears well managed and my family is very grateful for all the care my Father receives. I would recommend this home to anyone."

Anne M rating: 4.42 out of 5

"My relative only spent 6 days in the home at the end of his life, however, they gave him love, dignity and understanding during this period in his life. He had suffered a poor experience in a previous home and staff calling him Sir meant so much to both of us. When he became very sick the care and commitment of the staff were excellent. My relative loved the home and it held a happy memory for him when he, unfortunately, had to return to hospital. The clinical care in the home needs to be commended and built on as this was the only home I found that understood liver failure. I will be eternally grateful for the care and understanding the staff showed us. Thank you."

V W rating: 4.92 out of 5

"I have not stayed at Wilsmere Care Home but have visited on many occasions. The staff are very caring and seem very happy. I have had many meals there and the food was excellent. A place to be recommended."

J H rating: 5 out of 5

"My mother has been resident for 4.5 years and has been consistently treated with kindness and professionalism by her carers despite some changes of staff over the years. The home is undergoing a major renovation at present which should enhance the environment for the residents when completed. The quality of entertainments for the residents is good with new multicultural themed events reflecting the diversity of the residents introduced this year."

Nicholas B rating: 4.25 out of 5

"My brother has been a resident for five years and five months. He has been looked after with great care and attention for which we are really appreciative. Big thanks are due to all the staff who have been involved with his care."

Richard J rating: 4.83 out of 5

"I find that residents are well cared for. All staff are very attentive and always treat the residents with dignity. All staff are friendly and approachable. My only concern/reservation is that residents once out of bed are occasionally left in their room out of sight. If a problem was to develop it may not be spotted early enough for the problem to be dealt with."

S T rating: 4.67 out of 5

"All very well run and has a very homely feel."

N L rating: 4.67 out of 5

"The care for my daughter and support offered to my family has been exceptional. The nurses are calm, confident and make sure you are fully informed and involved when there is a medical change. They never make us feel that we are being over anxious, even when we are. The carers are lovely. They treat my daughter like a young woman, pay attention to her hair and personal hygiene and talk to her normally, with warmth and humour, even though she can't respond. We worried that her inability to communicate might result in pain or discomfort being ignored but the staff are excellent in picking up non-verbal communication. We feel we can trust the staff to anticipate her needs and provide for them. The ability to get tea and coffee at any time is welcome. The administrator seems to know each resident by name and nothing is ever too much trouble. I like the fact that the manager makes herself available and is visible and that visiting is permitted 24/7 - signs of a well-managed home."

Melanie P rating: 4.17 out of 5

"My brother is receiving excellent care at Wilsmere House. He is in a very poor state with multiple health issues. However, he always looks well cared for when I visit."

David K rating: 4.58 out of 5

"Cannot praise enough the care given to my friend. The attention paid not only to him but his family and friends was outstanding."

Cherry T rating: 5 out of 5

"My mother was a resident at Wilsmere House since March 2017. Throughout her residence she was extremely well cared for, always looked relaxed, clean and smart. Unfortunately, mum lost her battle with her illness in August and the home was excellent with her end of life care. They kept the family well informed and involved. Mum passed away peacefully in no pain or distress with my sister and I. Mum was supported well and unobtrusively by the lovely, caring staff and we have been advised and supported by the home, following her passing."

Susan E rating: 4.83 out of 5

"The review was calm and good and informative. It was carried out in a friendly way. This helped me to understand the quality of care my son is getting."

Nsima U rating: 4.17 out of 5

"Thank you very much for your kindness!"

Jost M rating: 4.36 out of 5

"My sister was admitted in July 2017, she is cared and looked after extremely well according to her needs. She is kept clean, clothes are washed regularly. Her room and bed covers regularly changed. I would fully recommend Wilsmere House as the staff are so caring, friendly and compassionate to my sister. She is in a home from home. Excellent."

L R rating: 5 out of 5

"I would recommend this care home to anyone who needed one because they looked after my brother to a very high standard from start to finish. The staff were very loving and caring towards their patients, and their relatives. They were always there when you needed them, they know their jobs and they all did it well without any complaints from the staff or me. Even in my brothers last days, they knew what they were doing and done it professionally when we as a family were all over the place. At the end, my brother went peacefully with dignity and respect and I can't thank the staff at Wilsmere House enough for all that they did. Thank you."

Margaret C rating: 5 out of 5

"Very good quality of care. The nurses and all the carers continue to surpass my wildest hopes in their care for my very difficult mother."

Laura D rating: 4.25 out of 5

"I cannot praise the home highly enough and this is purely due to the amazing care from all the staff on Whitegate Ward at Wilsmere House. One comment I must offer is that the workload appears to be overwhelming for the staff but their dedication and care under such demanding circumstances is remarkable. It brings admiration, gratitude and peace to residents families."

Pam O rating: 5 out of 5

"As soon as we entered the home we were made to feel very welcome and felt assured that my godfather would be well looked after. The staff were always friendly and really cared for the residents, rather than just being a job. I would recommend Barchester Wilsmere whole-heartedly."

J T rating: 4.92 out of 5

"Mum came into Wilsmere just over two years ago. She has always been treated with warmth, dignity and respect. Although mum had dementia, she was content and settled at Wilsmere and felt at home. I am very grateful to all the staff for their kindness and dedication."

Susan T rating: 4.17 out of 5

"Mum had been in another home but it was closing down. As mum was moving to an unknown home I had concerns of what it would be like. I found all the staff to be very proficient and caring from the nurse who was with mum when she passed away 2 hours before we could get to the home and to one member of staff whose support and outside the box help were beyond words."

Sarah J rating: 4.75 out of 5

"We always had a beautiful welcome from staff, when we visited accompanied with an update on the resident's progress and stated of health. When we had any queries, they were addressed immediately. It would be unfair of me to name any one member of staff as they all contribute to make the resident we visit as comfortable as possible."

T E rating: 4.73 out of 5

"Sadly, our family friend passed away just over a week after moving to Wilsmere. However, during his brief stay there, the staff could not have been more caring and attentive towards him, making sure he was comfortable and content. Their support to us as visitors was also outstanding - compassionate and supportive. We would not hesitate to recommend Wilsmere."

C W rating: 4.45 out of 5

"My uncle has been a resident here for the past four years, nursing staff and carers have been excellent I could not have asked for more. Thank you to you all for your kindness over the past four years."

Geraldine B rating: 4.92 out of 5

"If you're looking for a care home, either for respite care or a permanent resident, you won't find better care. All the staff go to great lengths to ensure both resident and family are happy at all times."

Susan S rating: 5 out of 5

"Pleasant surroundings, friendly, helpful staff. Facilities to cater for everyone and a great effort made in any case to meet all my sister's needs."

Rita J rating: 4.75 out of 5

"All the staff are all extremely friendly and very helpful. Nothing is too much trouble."

Sharron C rating: 5 out of 5

"I cannot explain how relieved I felt when leaving my husband for respite because the care received was exceptional - gentle, patient and warm. The front foyer is so welcoming where visitors can have coffee and cake anytime, which is actually very important and eases the visiting hours at sad times. All the staff are amazing, so kind, friendly, supportive, with time for everyone including visitors. Bravo Wilsmere - be proud of all you achieve to ease the lives of everyone needing care."

Pam O rating: 5 out of 5

"Everybody here has been kind, understanding caring and friendly. They are all like one big happy family. The food was excellent and there was not one unhappy resident! If my mother has to stay in a care home again it MUST be this one as I know she will be safe and well looked after. Thank you to everyone who looked after her."

Carol L rating: 5 out of 5

"Beautiful, clean, attractive home. Excellent nurses and carers. I feel my mum is safe and well looked after."

L P rating: 5 out of 5

"In what is a difficult situation, the staff have been extremely kind, thoughtful and caring. Thank you."

F F rating: 3.92 out of 5

"Overall, satisfactory/good."

James N rating: 3.33 out of 5

"My husband has been here just over a year. We as a family are very happy with the care and support we all receive."

Rita W rating: 4.82 out of 5

"On the whole, we as a family are very pleased with the care that our father receives. The staff work very hard to ensure his wellbeing and we feel confident that our father is well looked after. The staff have also proved to act quickly if there are any concerns e.g when dad was recently admitted to hospital for suspected sepsis."

Raj M rating: 4.67 out of 5

"My mother has been a resident here now for over a year. Every time I visit, the staff have always been friendly and extremely accommodating. Staff are always willing to help and if there are ever any problems or issues, they never fail to let me know. Mum is always clean and well looked after and has settled in well."

Susan T rating: 4.33 out of 5

"We are happy with the service and everyone who works there."

Ifrah E rating: 5 out of 5

"I find the home excellent in every way. My friend is very happy and content here."

M L rating: 5 out of 5

"My daughter is happy in Wilsmere House and that is enough for me. I, as a parent, need to know that my daughter is safe, happy and comfortable when I am not around and I have found this to be the case over the years."

Shabram G rating: 4.55 out of 5

"My mum has been in the home since 2013. I find the staff friendly, nice facilities and professional care. I would recommend the care home."

Jamie I rating: 4.67 out of 5

"My brother has been in the care of Wilsmere for about 2 months. We are very happy with everything they have been doing for him. They have achieved things which we didn't think were possible."

Wendy L rating: 4 out of 5

"My brother has been a service user at the Willsmere Care Home for nearly 3 years. I have no major concerns in regard to how the care home is run. However, I was concerned at the lack of communication from staff when the fire alarm went off a few weeks ago. There were no clear procedures in place in regards to where visitors should go or evacuation of service users. I believe there should be routine procedures placed in each room."

C G rating: 3.25 out of 5

"Excellent care and wonderful nurses. The facilities are nice and the rooms comfortable."

Mohamed S rating: 4.92 out of 5

"My Grandmother was a resident at Wilsmere for over three years. Generally, her care was good. She had some excellent care given by some although not all, as with many care homes, staff come and go and some people are not interested in the people. It is very important, especially with dementia that good relationships are formed. The management staff varied. Some more committed than others. Overall a good experience, with good nursing care."

L Z rating: 3.42 out of 5

"My good friend was a resident at Wilsmere House Care Home since December 2015. Sadly, he passed away this month. He received the best care possible. The staff were very professional, kind and patient. Nothing was too much for them. They were always respectful and very attached to the needs of the residents, sometimes during very challenging episodes. I cannot but praise the care my friend received while a resident at Wilsmere House."

M T rating: 4.42 out of 5

"My mother was cared for well and looked after well. The arrangement for the G.P. was good and the G.P. looked after her well as well. Especially I appreciate the nurse in charge and all the other nurses who cared and gave her medication in time. All the supporting staff and others are very kind and treated and cared for my mother well. Managers and assistant managers and all the management team are good and provided a great service to my mother. Overall the service is great. The building is very neat and clean."

Sinnadurai T rating: 5 out of 5

"My uncle was at the behest of various care homes until Wilsmere agreed they were happy to accommodate him. The was the best decision as we found the level of care and attention was excellent. The staff were a delight and I have no complaints."

Michael A rating: 4.75 out of 5

"As an advocate, it is very important for me to have an open and supportive relationship with the home. I find the care manager and staff very open to feedback and put into action my recommendations to improve the quality of care. I find the care to be kind and very sensitive to the needs of the residents. Of course, they can always improve in dementia knowledge in the interest of residents but overall, I would recommend this home!!"

Carole B rating: 4.09 out of 5

"My relative has been resident at Wilsmere House since February 2016 and her physical health and appearance have been completely transformed for the better thanks to the care and attention that she has received. The staff all treat her with great kindness and respect. She enjoys her meals and activities, particularly those that involve music. Her room is not large, but she only uses it as a bedroom, preferring to spend the day in the large and comfortable lounge. I would not hesitate to recommend this care home."

Nicholas B rating: 4.75 out of 5

"My husband has LBD and Parkinsons and went into Wilsmere House at the end of July and sadly passed away on the 15th of October. He had the best care possible and the staff were always kind and helpful, not only to him but to us, his family. In fact, they all became like our own family. The only negative thing is that the staff were extremely overworked and there were not enough to them to do this wonderful and needed job. I would certainly recommend this care home."

Gillian L rating: 5 out of 5

Useful Guides and Information

Care and Facilities

Care & Facilities

Our facilities are designed to the highest standards and the care we provide is delivered by passionate and highly-trained professionals.

Find out more about our care and facilities

Activities & Events

Our activities programme is planned with individual tastes in mind, and residents always have the opportunity to try new and exciting things.

Find out more about our activities
Food and nutrition

Food & Nutrition

We offer a constantly evolving menu that caters to the tastes and dietary requirements of those we support.

Find out more about our food & nutrition

Your next steps to finding care

Our team are here to help you when you are ready to talk about the care and support you need. Please call our team to arrange a visit and come and take a look around our home.

Call our team

Call our team for more information about our care home and to arrange a visit. Phone lines are open Monday to Friday from 9am – 6pm and on Saturday from 9am-5pm.

Send a message

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Download a brochure

Download our brochure to find out more about life in our care home

Our fees and contract

We want to be as transparent as possible about how we charge for the different services we provide as well as what's included in our contract.

Care Home and Company Awards

Frequently Asked Questions

  • What types of care does Wilsmere House Care Home offer?

    Wilsmere House Care Home offers Nursing care, Dementia care, Respite / Short stay, Services for under 65.