Reviews for Wilsmere House Care Home

Can't fault this home.
My brother has really settled there and is happy.Staff are good and manager is responsive and present.Always helpful.
As a CQC RM myself for almost 20 years , I know what good looks like.
Keep up the great work.Rita Kelsey

I visit Stuart Kelsey in Wilsmere. The staff are all excellent, very friendly & extremely helpful. They go above & beyond for the residents. The home is spotlessly clean & comfortable. The gardens are lovely, so nice to sit outside on a sunny day, there is tea & coffee available for visitors. The food is high quality. I would highly recommend Wilsmere.

"I spent two weeks at Wilsmere House rehabilitating after a partial knee replacement. I could not return home after surgery because I live alone and my house has a lot of stairs. During my stay at Wilsmere, everything was taken care of very professionally and I was treated with an enormous amount of genuine kindness by everybody. I was therefore able to fully concentrate on my physio exercises and my recovery was much quicker than expected. My other knee replacement is due in several months and I am looking forward to another two-week stay at the Wilsmere."

Sofija R
carehome.co.uk rating: 4.90 out of 5

"My brother is receiving exceptional care in the Brookshill Unit. Every single member of staff I have met have been very caring and supportive. They made us feel extremely welcome from the moment we first came to look around. The first person I met was the manager who greeted us with a smile and made us feel at ease immediately. Nothing is too much trouble and they go above and beyond to help. My brother is terminally ill and it gives us great comfort knowing how well he is treated and cared for. I can't fully put into words what a difference the care they give makes to him on a daily basis. The surroundings are lovely and feel like home. It's always a lovely atmosphere when you come in and staff always seem happy to see you and have a chat. Couldn't ask for anything better."

Tara B
carehome.co.uk rating: 5.00 out of 5

"A wonderful place to be in, staff are wonderful to be with, very pleasant, happy to work with. My hubby is very happy and comfortable, he is enjoying his life."

Rosemary B
carehome.co.uk rating: 5.00 out of 5

"The staff are very friendly and helpful. I have been visiting a friend for 3 years now and every member of staff has been amazing. Nothing is too much trouble. All the staff have been very approachable, in short, the whole team have been excellent."

S T
carehome.co.uk rating: 5.00 out of 5

"I have no hesitation in recommending Wilsmere House Care Home to anyone looking for exceptional care for their loved one or, indeed, for themselves. My husband has complex care needs and has received care over and above expectations. The physiotherapy team have gone out of their way to improve his mobility and where this was limited they have sourced the right equipment to enable his mobility and improve his symptoms were relieved."

Kathleen D
carehome.co.uk rating: 4.67 out of 5

"The care that mum has received is excellent. I am always informed of any problems and the team are swift to react. All staff are friendly and nothing is too much trouble of them. Mum tells me that the food is lovely and there is always something different to try. Mum especially enjoys the entertainment that is provided and looks forward to the different events. To quote my mum: 'this place is magical.'"

H H
carehome.co.uk rating: 4.83 out of 5

"All staff are very friendly and helpful."

M M
carehome.co.uk rating: 4.58 out of 5

"My father has been in Wilsmere for the last 3 years and we have found the standard of genuine care exhibited is excellent. The carers go out of their way to create a positive environment for the patients, my father although handicapped has warmed to their friendly attitude and approach, especially considering we are in the most difficult times."

Y M
carehome.co.uk rating: 4.42 out of 5

"I’ve waited a while to write this review to give me the opportunity to experience the care home in-dept At first view the home felt ideal for my husband, everyone was very welcoming and interested in understanding my husband's required needs and interests. Within the first few days, staff spent a lot of time with me for them to understand my husband's personality, likes and dislikes, to ensure they made him feel safe and at home. Due to my anxiety, I came across as harsh on what I expected but at no point did I feel like a burden or not being listened to. The team has not let me down to date, they have spent time to get to know him, make him feel welcomed and ensure he never feels isolated. Brilliant communication and updates between the home and families. Kenton unit is a family environment, it’s full of comfort and laughter between staff and residents. Staff work extremely hard. The management's door is always open for a quick chat or to settle any worries. Fantastic team - thank you!"

R D
carehome.co.uk rating: 4.42 out of 5

"After trying out several homes, my brother arrived at Brookfield unit, Wilsmere House, a difficult and cantankerous character, who could have so easily riled the staff. Instead, the staff at Wilsmere, especially two members, took the time to get to know, understand him and his needs, and treated him with respect and dignity to ensure his medical needs were addressed, so much so, he refused to go to the hospital as he felt the care offered went beyond what any hospital could offer. As a very intelligent man, he never suffered fools, but here, he was able to have intelligent conversations and felt the staff understood his condition. He was dealt with very much on a personal level, by all, including the chef. I always felt welcome, offered coffee or tea etc, and whether in person or on the phone, my questions and enquiries were addressed, calls returned, and I was always kept informed. Choosing a care home is never the preferred option, but Wilsmere House eases the pressure."

Anne C
carehome.co.uk rating: 4.17 out of 5

"My brother is extremely well looked after. He is happy and never complains. The staff are kind and helpful to him. I am grateful."

W P
carehome.co.uk rating: 5.00 out of 5

"When my son went into Wilsmere House, I was devastated and worried about how he would be looked after; thank god I was so wrong. The staff are friendly, professional, kind and informative, and they are an extended family now. One lady absolutely looks after him; he’s always clean and happy. I truly can’t fault this home. I’m so relieved and can relax knowing the care he’s getting."

Betty C
carehome.co.uk rating: 5.00 out of 5

"From the moment my husband arrived at the place he has been treated with dignity and respect. I see the genuine love and care given by the nurses and carers to each resident and I am touched by the devotion and care given to each resident. I am here every day and I observed everything they do. You can't expect perfection in everything but what we are getting from Barchester Wilsmere House Care Home gives me a good night's sleep each night. Communication is clear and transparent and we appreciate everything they are doing. Thank you!"

Yushiza M
carehome.co.uk rating: 4.30 out of 5

"The staff at Wilsmere House Care Centre is really excellent and supportive."

N K
carehome.co.uk rating: 5.00 out of 5

"We have always found this home to be a caring, comfortable and supportive place for our father to live. The staff work very hard to provide the best possible care and stimulation."

John O
carehome.co.uk rating: 4.25 out of 5

"During these difficult times, Wilsmere has made arrangements for us to continue to see our loved ones. They genuinely care about patients, and we feel comfortable knowing our loved ones are cared for."

Gopi M
carehome.co.uk rating: 5.00 out of 5

"Excellent service as usual, friendly with attention to detail."

Tom S
carehome.co.uk rating: 5.00 out of 5

"The staff have always been so caring and thoughtful and have always worked so hard to make my mother (and us) comfortable. We have been so impressed with the love of service and care she has received and are so grateful to all the staff at Wilsmere for their excellent care, understanding and support."

K D
carehome.co.uk rating: 5.00 out of 5

"On the phone, all the staff are really polite. The environment is quite decent."

Grace Y
carehome.co.uk rating: 5.00 out of 5

"Very caring and professional staff."

A S
carehome.co.uk rating: 4.67 out of 5

"I have been visiting my mother in the care home for the last two and a half years and the care has been excellent throughout."

N L
carehome.co.uk rating: 4.83 out of 5

"Everyone is so kind and caring."

Jean D
carehome.co.uk rating: 4.92 out of 5

"Everything runs smoothly. All good."

S K
carehome.co.uk rating: 5.00 out of 5

"Everyone very friendly, caring and supporting."

A T
carehome.co.uk rating: 5.00 out of 5

"Mum moved to Wilsmere in June from another care home. From the beginning her care needs have been met to a high standard. Mum has an excellent routine from personal care to attention to her nutrition and even her makeup. Staff are always positive, friendly and smiling when Mum's dementia makes caring more challenging. The activities co-ordinators always see that Mum is involved and there is attention paid to her as an individual."

A W
carehome.co.uk rating: 4.75 out of 5

"My nephew has been a resident since December 2024. I have visited him a few times and here are my observations so far: - Very warm and welcoming. Well-decorated and spotlessly clean. - Staff seem to have a real spring in their step, happy and can't do enough to help. - Nursing staff and carers are excellent. - Admin/Reception Manager was my first point of contact when I emailed in. She created a very favourable first impression and is solution-oriented. - Positive culture must come from Leadership and Management teams. Hands-down the best care home I have visited."

Victor R
carehome.co.uk rating: 4.00 out of 5

"Very impressed with the way my mother has been cared for. The staff and management are first-class. The home is very clean and run professionally."

T W
carehome.co.uk rating: 4.75 out of 5

"I just want to ensure a nurse, in particular, gets the acknowledgement she deserves. She has been an amazing nurse to my father and works with attention to detail. She is kind, compassionate and extremely caring. We could not thank her enough for her work with my father. Although my father cannot communicate, we have noticed he is relaxed when the nurse does his oral care. Huge shout out to another member of staff, in particular, too - she is absolutely brilliant. My ratings are a reflection of the home in general."

X D
carehome.co.uk rating: 3.88 out of 5

"A well-organised and well-run organisation. My friend seems to be well looked after and is very happy being a resident. The entertainment is extremely good. The staff are very caring."

Sandra A
carehome.co.uk rating: 3.91 out of 5

"I cannot praise all the staff in Kenton Ward, Wilsmere House enough. They have looked after my brother for many, many years and nothing is too much for them. The ward manager is excellent (as are all the staff) and her communication skills are fantastic. She goes the extra mile to answer my queries, even on her days off! I have had dealings with another care home regarding another family member. On the face of it appeared to be a 5-star hotel however when it came to comparing the staff it was no contest. At the end of the day, it is all about the care and compassion of the staff and the staff in Wilsmere House have that in abundance. I should also mention the staff in the reception, the office support, and the senior management team. They have always been helpful and very professional and again are a credit to the organisation."

John M
carehome.co.uk rating: 4.58 out of 5

"The carers are always willing to help if further assistance is required. Friendly and welcoming although I believe they do not have the time to properly ensure each resident is comfortable every minute. Hence, they would benefit with additional staff."

Ankar A
carehome.co.uk rating: 4.82 out of 5

"Friendly, happy staff. Laugh and joke with my husband and make him smile. Only been here a couple of weeks after a very long illness in the hospital. Now showing real signs of improvement since being a resident."

E D
carehome.co.uk rating: 4.17 out of 5

"I cannot thank all the staff enough for the great care they gave my dad. Nothing was too much trouble. Not only did they care for Dad, but cared for my mum, my husband and myself, making sure we were ok and coping. The staff would regularly check on Dad, and when he eventually had to stay in bed, they took care of all his needs. We were kept up to date on all Dad's care and any changes that may have needed to be made."

J H
carehome.co.uk rating: 4.73 out of 5

"I am very happy with the service at Barchester Wilsmere House, the staff look after my mum so well. I find the staff and management approachable (this is very important) to myself and family. The activities staff are excellent. They always put on great shows and included my mum in the majority of the activities. My mum's persoanl care is done excellently as I like it done. My mum always looks well groomed and well dressed and well turned out."

A D
carehome.co.uk rating: 5.00 out of 5

"My husband has been a resident in Wilsmere, Whitegate Ward for nearly six years and receives total care day and night. All the staff are calm, unhurried, kind, reassuring, gentle, warm and friendly always and this extends to the visiting family members also. I have great peace of mind knowing that my husband is so well looked after by the carers and careful monitoring by the nurses. A shout-out to the reception staff, always ready with a welcome and a smile and the activity staff who put in so much effort to provide entertainment and spend time with the residents. Lastly, a manager who carries out a remarkable role in knowing all the residents and families and is always in her office or at the end of a phone if the need arises. I cannot praise Wilsmere highly enough. The residents are indeed fortunate to be looked after with such care and dignity."

Pam O
carehome.co.uk rating: 5.00 out of 5

"On the Kenton unit, all residents and their families are treated with the utmost respect and care. No task is too big for the staff who go out of their way to not only care excellently for the residents but also get to know the residents on a personal level. There is an atmosphere of care, joy and family throughout this unit."

B H
carehome.co.uk rating: 4.17 out of 5

"The team at Wilsmere have been extremely kind and caring for our dear dad and I can't praise them all highly enough. The nursing, caring and support staff have all been lovely and very helpful ensuring that Dad was taken to hospital when necessary and welcoming him back."

P B
carehome.co.uk rating: 4.33 out of 5

"My mother has resided at Wilsmere Care Home since January 2023. My family and I have been extremely impressed by the care and professional nursing treatment she has received since this has become her home. The staff are very friendly and engaging and Mum who is fortunately still very lucid and bright has nothing but praise for everybody involved in her care. Whenever I visit Mum, the nurse on duty, in particular, is always very informative about her progress or any issues she may have. When my brothers and I leave Mum to go home we are all happy that she is in a very safe environment. Recently when she had to go to hospital briefly she was very keen to get back to Wilsmere House and 'see her chums'. I think that speaks volumes."

N S
carehome.co.uk rating: 4.00 out of 5

"I am a regular visitor to a resident I’m close to, he is in the Kenton dept, he’s always clean and well looked after. The staff are lovely and always friendly. I actually refer to it as his hotel. The unit manager is always super helpful and kind too."

Joanna S
carehome.co.uk rating: 4.58 out of 5

"What a great care home, very good help towards the people that are in the care. I would recommend the home to others in need. My friend has been in the home as a patient for a year always smiling and happy. We always take him out."

Carlos F
carehome.co.uk rating: 4.25 out of 5

"My husband had been in Kenton Unit for the past 6 and a half years and I can say thank you to all the lovely staff who look after my husband, and the lovely unit manager who keeps me updated at all times."

Teri M
carehome.co.uk rating: 4.67 out of 5

"My elderly friend was a resident for about seven months. She was really happy there from the beginning and loved the social side. All the staff were so friendly and helpful not just to the resident but to all the visitors too. Thank you all."

Helen E
carehome.co.uk rating: 4.50 out of 5

"I visited many care homes before I came to Wilsmere House. Wilsmere House is by far the best car home. The management, staff and nurses are fantastic. I would strongly recommend Wilsmere House to everyone. Your loved ones will be very happy here. First class."

Kevin S
carehome.co.uk rating: 5.00 out of 5

"Management, nurses and other staff are all brilliant, very friendly and helpful. Nothing is too much trouble. I wouldn't hesitate to recommend Wilsmere House to anyone in need of a fantastic care home."

Martin S
carehome.co.uk rating: 5.00 out of 5

"I find the home excellent in every way. My friend is very happy and content here."

M L
carehome.co.uk rating: 5.00 out of 5