What our families say

Barchester Wilsmere House Care Centre Recommended on carehome.co.uk
We score 9.3/10

33 Reviews

Barchester Wilsmere House Care Centre Recommended on carehome.co.ukLatest Your Care Rating report
Good

16 August 2017

View the report

"We always had a beautiful welcome from staff, when we visited accompanied with an update on the resident's progress and stated of health. When we had any queries, they were addressed immediately. It would be unfair of me to name any one member of staff as they all contribute to make the resident we visit as comfortable as possible."

T E
carehome.co.uk rating: 4.73 out of 5

"Sadly, our family friend passed away just over a week after moving to Wilsmere. However, during his brief stay there, the staff could not have been more caring and attentive towards him, making sure he was comfortable and content. Their support to us as visitors was also outstanding - compassionate and supportive. We would not hesitate to recommend Wilsmere."

C W
carehome.co.uk rating: 4.45 out of 5

"My uncle has been a resident here for the past four years, nursing staff and carers have been excellent I could not have asked for more. Thank you to you all for your kindness over the past four years."

Geraldine B
carehome.co.uk rating: 4.92 out of 5

"If you're looking for a care home, either for respite care or a permanent resident, you won't find better care. All the staff go to great lengths to ensure both resident and family are happy at all times."

Susan S
carehome.co.uk rating: 5 out of 5

"Pleasant surroundings, friendly, helpful staff. Facilities to cater for everyone and a great effort made in any case to meet all my sister's needs."

Rita J
carehome.co.uk rating: 4.75 out of 5

"All the staff are all extremely friendly and very helpful. Nothing is too much trouble."

Sharron C
carehome.co.uk rating: 5 out of 5

"I cannot explain how relieved I felt when leaving my husband for respite because the care received was exceptional - gentle, patient and warm. The front foyer is so welcoming where visitors can have coffee and cake anytime, which is actually very important and eases the visiting hours at sad times. All the staff are amazing, so kind, friendly, supportive, with time for everyone including visitors. Bravo Wilsmere - be proud of all you achieve to ease the lives of everyone needing care."

Pam O
carehome.co.uk rating: 5 out of 5

"Everybody here has been kind, understanding caring and friendly. They are all like one big happy family. The food was excellent and there was not one unhappy resident! If my mother has to stay in a care home again it MUST be this one as I know she will be safe and well looked after. Thank you to everyone who looked after her."

Carol L
carehome.co.uk rating: 5 out of 5

"Beautiful, clean, attractive home. Excellent nurses and carers. I feel my mum is safe and well looked after."

L P
carehome.co.uk rating: 5 out of 5

"In what is a difficult situation, the staff have been extremely kind, thoughtful and caring. Thank you."

F F
carehome.co.uk rating: 3.92 out of 5

"Overall, satisfactory/good."

James N
carehome.co.uk rating: 3.33 out of 5

"On the whole, we as a family are very pleased with the care that our father receives. The staff work very hard to ensure his wellbeing and we feel confident that our father is well looked after. The staff have also proved to act quickly if there are any concerns e.g when dad was recently admitted to hospital for suspected sepsis."

Raj M
carehome.co.uk rating: 4.67 out of 5

"My husband has been here just over a year. We as a family are very happy with the care and support we all receive."

Rita W
carehome.co.uk rating: 4.82 out of 5

"My mother has been a resident here now for over a year. Every time I visit, the staff have always been friendly and extremely accommodating. Staff are always willing to help and if there are ever any problems or issues, they never fail to let me know. Mum is always clean and well looked after and has settled in well."

Susan T
carehome.co.uk rating: 4.33 out of 5

"We are happy with the service and everyone who works there."

Ifrah E
carehome.co.uk rating: 5 out of 5

"I find the home excellent in every way. My friend is very happy and content here."

M L
carehome.co.uk rating: 5 out of 5

"My daughter is happy in Wilsmere House and that is enough for me. I, as a parent, need to know that my daughter is safe, happy and comfortable when I am not around and I have found this to be the case over the years."

Shabram G
carehome.co.uk rating: 4.55 out of 5

"My mum has been in the home since 2013. I find the staff friendly, nice facilities and professional care. I would recommend the care home."

Jamie I
carehome.co.uk rating: 4.67 out of 5

"My brother has been in the care of Wilsmere for about 2 months. We are very happy with everything they have been doing for him. They have achieved things which we didn't think were possible."

Wendy L
carehome.co.uk rating: 4 out of 5

"My brother has been a service user at the Willsmere Care Home for nearly 3 years. I have no major concerns in regard to how the care home is run. However, I was concerned at the lack of communication from staff when the fire alarm went off a few weeks ago. There were no clear procedures in place in regards to where visitors should go or evacuation of service users. I believe there should be routine procedures placed in each room."

C G
carehome.co.uk rating: 3.25 out of 5

"Excellent care and wonderful nurses. The facilities are nice and the rooms comfortable."

Mohamed S
carehome.co.uk rating: 4.92 out of 5

"My Grandmother was a resident at Wilsmere for over three years. Generally, her care was good. She had some excellent care given by some although not all, as with many care homes, staff come and go and some people are not interested in the people. It is very important, especially with dementia that good relationships are formed. The management staff varied. Some more committed than others. Overall a good experience, with good nursing care."

L Z
carehome.co.uk rating: 3.42 out of 5

"My good friend was a resident at Wilsmere House Care Home since December 2015. Sadly, he passed away this month. He received the best care possible. The staff were very professional, kind and patient. Nothing was too much for them. They were always respectful and very attached to the needs of the residents, sometimes during very challenging episodes. I cannot but praise the care my friend received while a resident at Wilsmere House."

M T
carehome.co.uk rating: 4.42 out of 5

"My mother was cared for well and looked after well. The arrangement for the G.P. was good and the G.P. looked after her well as well. Especially I appreciate the nurse in charge and all the other nurses who cared and gave her medication in time. All the supporting staff and others are very kind and treated and cared for my mother well. Managers and assistant managers and all the management team are good and provided a great service to my mother. Overall the service is great. The building is very neat and clean."

Sinnadurai T
carehome.co.uk rating: 5 out of 5

"My uncle was at the behest of various care homes until Wilsmere agreed they were happy to accommodate him. The was the best decision as we found the level of care and attention was excellent. The staff were a delight and I have no complaints."

Michael A
carehome.co.uk rating: 4.75 out of 5

"As an advocate, it is very important for me to have an open and supportive relationship with the home. I find the care manager and staff very open to feedback and put into action my recommendations to improve the quality of care. I find the care to be kind and very sensitive to the needs of the residents. Of course, they can always improve in dementia knowledge in the interest of residents but overall, I would recommend this home!!"

Carole B
carehome.co.uk rating: 4.09 out of 5

"My relative has been resident at Wilsmere House since February 2016 and her physical health and appearance have been completely transformed for the better thanks to the care and attention that she has received. The staff all treat her with great kindness and respect. She enjoys her meals and activities, particularly those that involve music. Her room is not large, but she only uses it as a bedroom, preferring to spend the day in the large and comfortable lounge. I would not hesitate to recommend this care home."

Nicholas B
carehome.co.uk rating: 4.75 out of 5

"My husband has LBD and Parkinsons and went into Wilsmere House at the end of July and sadly passed away on the 15th of October. He had the best care possible and the staff were always kind and helpful, not only to him but to us, his family. In fact, they all became like our own family. The only negative thing is that the staff were extremely overworked and there were not enough to them to do this wonderful and needed job. I would certainly recommend this care home."

Gillian L
carehome.co.uk rating: 5 out of 5

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Wilsmere Drive Harrow Weald HA3 6UB Get directions
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