I started at Wilsmere House in 1993 as a Care Assistant. I was promoted to Senior Care Assistant after completing my NVQ Level 2 and 3 in Care and then completed the NVQ Level 3 in Management. From 2005 until 2013 I was a Hotel Services Manager responsible for the Catering, Housekeeping and Laundry Services and I worked my way up to non clinical Deputy overseeing the Catering, Laundry, Housekeeping and Care Staff. I work along side my Manager, Lili Cocue and Ramona Dita the Clinical Deputy, to ensure that the high standards of care and service is maintained. Wilsmere House provides a friendly and warm welcoming home where residents and everybody that work or visit the home are made to feel at home.