What our families say
02 March 2019View the report
"I am happy how my husband is being looked after. All the staff workers are very helpful."
I Mcarehome.co.uk rating: 3.5 out of 5
"The staff, most of whom have worked at Westwood House for more than 5 years, reassured me it was a good place to work. Secondly, all the staff, without exception, were smiling, friendly, helpful and courteous. The dining room is very pleasant. The food delicious. The nursing staff were lovely, so kind, respectful, patient and caring, they looked to do their best for my husband. We chose Westwood House for several reasons. Recommended to me by friends. We liked it because it was "homely" not clinical. It is clean. Finally, Westwood House is a very good care home, 10 minutes from where I live. A big plus when visiting."
V Wcarehome.co.uk rating: 4.75 out of 5
"I cannot recommend Westwood House highly enough. Every member of staff treated my father (and, in fact, the whole family,) with care, respect and kindness. After months in hospital, it was really like a homecoming when he arrived at Westwood House. The whole team did everything they could to make his last weeks comfortable and happy. Thank you all."
Diana Scarehome.co.uk rating: 4.58 out of 5
"My mother seemed to find her experience in the home 'a new chapter' in her life rather than a steady degeneration of her faculties. Several members of staff went above their main duties to make her final days more bearable. At the end, four carers came to offer their condolences and complimentary comments, which made the final throes much more bearable."
D Ccarehome.co.uk rating: 3.75 out of 5
"From the moment w arrived with Dad, the warmth, friendliness and care were evident. The staff are very caring and treated Dad with dignity, care and respect. The family felt very reassured that Dad was well cared for and safe, with his interests catered for. Thank you to all the staff."
Sarah Ycarehome.co.uk rating: 4.42 out of 5
"My mother came to Westwood House over 7 years ago from hospital where she had been treated for a severe delayed grief reaction at the loss of my father whom she had married when she was 21 years old and still adored. She was 94 years old at that time. She blossomed in the warm, loving atmosphere of Westwood House. The quality of care which she received from all the staff was outstanding. It was a great comfort to us that she was so happy there. While she loved coming out and seeing her children, grandchildren and great-grandchildren, she was always happy to return to Westwood House to see the nurses and carers who had almost become part of her family too and to share, with them, news of her offspring and the events of her day out. She made many friends among the residents and staff and the staff there always made us, her family, very welcome, so that they became our friends too. She died, aged just over 100, having received faultless, dignified, care throughout."
Richard Pcarehome.co.uk rating: 4.67 out of 5
"I have visited a patient in this home over the past year and have always been impressed with the establishment. The reception staff are welcoming, professional and the staff always seem helpful and caring. Having been in the nursing profession, I am aware of criticism in the sector and am impressed with your home in Sydenham. Well done!"
M Gcarehome.co.uk rating: 3.33 out of 5
"Westwood House is an exceptional care home which my father and my late mother lived. The staff are excellent, they really care and go the extra mile and they do feel like an extended family. It may have a lot to do with continuity of staff and well-run management that gives the very homely atmosphere and friendliness. I hope to be staying here myself in the future."
Ian Jcarehome.co.uk rating: 4.92 out of 5
"Thank you to all the wonderful staff at Barchester Westwood House Care Home. You all made it a "home", a proper home, for my mum. Every one of you should be proud. You lovely, lovely people."
Keith Mcarehome.co.uk rating: 4.92 out of 5
"Westwood House is such a caring home with the most amazing and supportive staff. Nothing was ever too much for them and the care they gave to my mother in the last year of her life was fantastic. They were respectful, genuinely caring and were always available to have a chat with my family and I if ever we needed it. It was a worrying time looking for care homes and I instantly had a good vibe when I first contacted the home. This remained the same throughout my mother's time at the home. I would thoroughly recommend."
Jane Ccarehome.co.uk rating: 4.67 out of 5
"I have been a resident in the home for almost three months. When I arrived, I could barely walk and my blood sugar levels were quite high. I leave on October 2nd. Now I can walk - with a frame, several hundred yards, without a break and my blood sugar levels are considerably low. I am entirely satisfied with my stay at the home which was recommended to me by medical staff. I feel the home is caring and sympathetic and the staff are excellent."
Anthony Hcarehome.co.uk rating: 5 out of 5
"I thoroughly recommend Barchester Westwood Care Home as they provide an extremely efficient service and are all very dedicated to their work. From management to carers. They always treat you with respect and are always there to hear of your complaints if you may have any."
John Dcarehome.co.uk rating: 5 out of 5
"I just have to praise the wonderful staff at Westwood. My hundred-year-old mother is becoming increasingly frail and it is just wonderful to see how the carers are constantly personalising the level of care they give to her. Their attention to detail is quite amazing. I watched as one incredible carer gently asked my mum to lean forward after she had been helped into her wheelchair so that the carer could gently smooth the back of my mum’s cardigan ensuring that it was totally comfy for her! One mention that my mum had begun to get rather uncomfortable sitting in her wheelchair and immediately a pressure cushion was placed in her chair. The same brilliant carer then made sure that everyone knew to use the cushion each time she was in her wheelchair. The thoughtfulness and kindness of the carers are amazing. Everything they do is absolutely for her comfort - they know her so well and meet her every need. Thank you to all those amazing carers and nurses!"
Lizzie Hcarehome.co.uk rating: 5 out of 5
"My mother's appearance has always been extremely important to her. I am now extremely touched that now she can no longer dress herself, her carers take enormous care getting her up each morning. They involve her by helping her to choose her clothes, matching colours, appropriate jewellery and scarves. This is so important to her and makes her feel wonderful. They do her hair and apply a bit of makeup. Thank you to those wonderful carers. It means so much to her."
L Hcarehome.co.uk rating: 5 out of 5
"My mother-in-law has resided in the nursing home for seven years. During this period, her physical and mental health has been met with great care, professionalism and compassion. She celebrated her 100th birthday and the day was full of love and joy with all staff and residents participating."
E Pcarehome.co.uk rating: 4.5 out of 5
"It was a very difficult transition for my father coming into nursing care and the staff at Westwood House got him to a place of acceptance and comfort very quickly. The staff have always been very welcoming to me and my family and we feel very secure knowing that my father is getting the right care in the most compassionate way. It is also a testament to the management employed at Westwood House."
Rob Mcarehome.co.uk rating: 4.83 out of 5
"In the time my Mum has been here, the care has been consistent and we are very pleased with all that has been done for her. The carers are good and patient with her. The standard of cleanliness is excellent and food very tasty. Staff are very welcoming to me when I visit."
Christine Qcarehome.co.uk rating: 5 out of 5
"Excellent staff. Nothing too much trouble."
J Rcarehome.co.uk rating: 4.83 out of 5
"As a resident, I enjoy it here. I like the food and my room. The dining room is nice and bright."
I Bcarehome.co.uk rating: 4.92 out of 5
"Since my Mother came to Westwood House she has been very happy. Staff are very good with her and she is cared for. I feel that there should be more activities that would help her with using the skills that she has. However, I would recommend Westwood House to anyone that needed their loved one to be cared for."
Dena Ecarehome.co.uk rating: 4.36 out of 5
"My mother has been at Westwood House Care Home for five years. Over that time, care has been okay, though not perfect. But since the new manager has taken over she has really worked hard to get to grips with this and there is a noticeable improvement, especially on creating a warm and caring community, which is the most important thing. The refurbishment looks lovely, but warmth and caring are what really matter. Some staff were already outstanding at this, but, especially over the past year, the manager has really transformed the feel of the place and the way all staff interact with residents. This is to be applauded because effecting cultural change is incredibly hard, but at Westwood House Care Home it is noticeable the minute you walk in the door now. Well done all."
J Ccarehome.co.uk rating: 3.83 out of 5
"The refurbishment of the home has made a very big improvement to the place and seems to have made a positive difference to the standards of care. We hope this continues."
A Tcarehome.co.uk rating: 3.58 out of 5
"I enjoy life at Westwood House as it is a caring and friendly environment and the staff and manager are always on hand to help."
John Dcarehome.co.uk rating: 5 out of 5
"I visit my friend often and I find the staff very friendly and the home is very nice. My friend seems very happy here and I would recommend this home to friends."
Cetti Pcarehome.co.uk rating: 4.92 out of 5
"Came nearly 3 years ago and have gradually needed more care which I have received with kindness."
Kathleen Mcarehome.co.uk rating: 4.83 out of 5
"The overwhelming strength of this care home is the staff. They show compassion and care to both residents and their families that goes way beyond the norm."
T Ccarehome.co.uk rating: 4.17 out of 5
"Me and my family were very happy with all the care and kindness my mum received at Westwood House, the staff were always lovely and tried their best."
Jill Mcarehome.co.uk rating: 3.83 out of 5
"My soon to be 90-year old mum has recently moved into the dementia floor at Westwood. Sadly after three weeks in the hospital, she went from independent living to needing full-time care. From the moment I met the general manager and was shown around the home, I knew that it was the right place for mum. First impressions were great in that Westwood don't ask you to make an appointment to view the home, the open door policy was so reassuring that what you see is what you get and there is no need to 'prepare' for visitors. Every single member of staff I've met there has shown compassion, warmth and humour towards the residents in their care, and although I am very sad about my mum's rapid decline, I have complete confidence that she is being looked after and cared for, even though she can no longer express any of this for herself. She's only been at Westwood for just under 3 weeks and I don't know what the future holds for her, but Westwood is home for her now and I'm immensely grateful for the care she's receiving."
Karencarehome.co.uk rating: 4.83 out of 5
"I should just like to praise the amazing staff at Westwood House. Over the past few months, Westwood has been totally transformed as the Barchester Wow project has been carried out. The builders/ decorators were delightful but at times the wonderful Westwood staff were all working in a virtual building site. Throughout this, the residents continued to receive the highest level of care. The carers and nurses worked incredibly hard, in often noisy and difficult circumstances, to make sure that all the changes did not disturb the residents in any way. Westwood House now looks amazing but I just wanted to say a huge thank you to all the wonderful staff who coped so well during the renovation!"
Lizzie Hcarehome.co.uk rating: 5 out of 5
"My 99-year-old mother has been living at Westwood House for six years and has been brilliantly happy there. Recently she has developed dementia and is very much more needy than she had been previously. I am just amazed at how all the carers and nurses have supported her so well as she has undergone these changes. The love and compassion they show is quite humbling! Nothing is ever too much trouble. They support her in an amazing way meeting her every need but at the same time gently helping her to be independent with the tasks she still can and enjoys to do. They are absolutely wonderful in the way they have supported me at this difficult time. A chat and a hug for this sad daughter after a difficult time with my lovely, but oh so different mum, means the world to me. A huge heartfelt thank you to the amazing staff at Westwood. They are very special!"
Lizzie Hcarehome.co.uk rating: 4.92 out of 5
"We were really worried about moving my mum into a home but her LB Dementia was getting worse. The way that the whole team welcomed her and continue to treat her is amazing. Her condition means that some days she is calm and other days she completely irrational. The team fully understand how to help and comfort her, and nothing is too much for them. Mum's first language isn't English and she often forgets and speaks her own native language. The team handle this superbly, far better than we could ever have imagined. Mum's been a resident for nearly nine months now and we are completely happy that we made the right decision and have chosen the best care for her."
Tonycarehome.co.uk rating: 5 out of 5
"Westwood House is an excellent home with outstanding staff. My Mum spent four and a half happy years there until she passed away at the end of September. I feel that the level of staff commitment and care at the home ensured that my Mum was always happy and contented. My family and I have always felt very welcome there and staff were always friendly, caring, approachable and efficient. The staff on duty during my Mum's final days ensured that she was kept clean and comfortable at all times. They also provided our family with all the support we needed and all of this was done with tenderness and dignity. I found it amazing and touching that when staff finished their shifts they took the time to come and see my Mum and say their goodbyes before she passed away. I had always praised the team at Westwood House, but witnessing them taking the time to say goodbye and being emotionally affected, made me realise just how much they care about the residents."
Sue Ccarehome.co.uk rating: 5 out of 5
"The care that the staff and management showed my mother during the year that she was there was both efficient and truly kind-hearted. My mother had really bonded with her regular carers and nurses and came to regard the place as her home, to which she wished to return to spend her last days, when the hospital could do no more. I was especially impressed by the tenderness that they exercised in the last few days both to my mother, myself and my siblings who had gathered in vigil for the end."
David Pcarehome.co.uk rating: 4.75 out of 5
"My Mum has been a resident at Westwood House for the past 4 years. She currently lives in Memory Lane on the first floor. The care she continues to receive is excellent and all staff there always treat her with dignity and are caring and professional. I also find that if I ever have any queries or questions. there is always a member of staff ready to assist me in a friendly and approachable way. Today whilst visiting my Mum, I witnessed another resident who suffers from Dementia, being verbally rude to the staff on duty. However, the excellent care staff continued to speak and care for the resident in a polite, calm, caring and professional manner. This is just one example of how caring the staff are. Westwood House offers a very welcoming and friendly atmosphere throughout and it is always clean and the facilities are excellent. I would recommend this home to anyone who requires, residential, dementia or nursing care."
Sue Ccarehome.co.uk rating: 5 out of 5
"My experience at Westwood House is excellent. You can do what you want, get up when you want, got to bed when you want as if it is your own home. The management are always there if you need them to answer any problems you may have. Carers always provide the care and support you need, so I would recommend this care home to anyone. The maintenance is also first class."
John Dcarehome.co.uk rating: 4.58 out of 5
"I cannot praise this home highly enough on the way they look after their residents with dignity and compassion. Everybody seems to work with a passion for their residents best interests whatever they are. I have visited relatives in other homes, I only wish they had all been in this home."
James Gcarehome.co.uk rating: 5 out of 5
"I should like to commend the maintenance manager at Westwood House care home. He works constantly to make my mother's care home a delightful place to be living in. He has recently painted all the communal areas in the most charming colours which also are aimed to help the dementia resident to create their own rooms. In spite of being constantly on the go, he finds time to have lovely conversations with the resident and will always do the "little jobs" that my mother often asks him to do! When the brake on her wheelchair broke, he immediately went online to find out where he could order another one! He is a great man!"
Elizabeth Hcarehome.co.uk rating: 4.75 out of 5
"My mother has been here for three and a half years. She is loved and cared for very well. She is now 102 years old and unable to do much for herself so relies on the carers who do a very good job."
Ann Rcarehome.co.uk rating: 4.25 out of 5
"The staff are always friendly and caring and willing to go that little bit further. As you walk into the home from the receptionist and manager to the people who bring drinks and food and the cleaners, always make you welcome."
Vivien Gcarehome.co.uk rating: 4.75 out of 5
"A friendly and welcoming atmosphere. The staff are caring and residents are respected. The home is clean. The menu is varied and usually well presented."
G Lcarehome.co.uk rating: 4.67 out of 5
"Nothing is perfect in this world but I know of nowhere I would rather live home wise."
Kathleen Mcarehome.co.uk rating: 3.08 out of 5
"I am very happy with the care mum gets at Westwood House, mum is clean, fed and safe which she was not at home. Staff are always friendly and helpful and even though mum can be a bit difficult at times they are very kind towards her. We feel happy mum is at Westwood House."
Ann Fcarehome.co.uk rating: 4.75 out of 5
"My mother has recently had a superb outing organised by Westwood House. She attended a special morning viewing, at the Dulwich Picture House, arranged specially for residents in care homes and those with dementia. At nearly 99 the trip to the cinema was a real highlight. She absolutely adored the whole experience - a tea and biscuit break during an interval in the film and of course the obligatory popcorn!! She could not thank Westwood House enough for such a super outing. The carers looked after so well and joined in with her enthusiasm!!"
Elizabeth Hcarehome.co.uk rating: 4.75 out of 5
"The home was spotlessly clean. Warm welcome by all staff. Caring too. Nothing too much trouble with any questions raised concerning my mother."
H Vcarehome.co.uk rating: 4.92 out of 5
"Me and my family are very happy with my mum's care at Westwood House. The staff are always very caring and friendly, the food always looks good and they make sure that my mum always eats. We can visit anytime which is good and they let my mum wander around, which she loves to do."
Jill Mcarehome.co.uk rating: 4.25 out of 5
Please accept our grateful thanks for all the love and care given to our mum during her time at Westwood House and, in particular, the care given by Cynthia, Germaine, Roger & Sheila. We were kept fully informed during those last days and were aware of all the effort made to make Mum as comfortable as possible. The final hours were calm and peaceful with us holding her hand and stroking her face and chatting as sisters do, with Mum being aware that we were all together.
We would also like to thank Robert for caring for us and other family members, providing cups of tea and sandwiches and making sure we had all we needed. Please thank all your care staff on behalf of the family. I am sorry I haven’t mentioned everyone by name, but we are truly grateful for all your care and kindness.
"All ailments are dealt with quickly and a local doctor is available speedily. The trip to the clinic or hospital is quickly arranged with an escort if family are unavailable. I wouldn't wish to go anywhere else."
Kathleen Mcarehome.co.uk rating: 4.25 out of 5
"I enjoy living here at Barchester Westwood House Care Home as it is a very homely and very comfortable surroundings. the staff and carers are lovely people and there is always something to do and if you have any problems, the manager and deputy will always sort them out to provide you with a pleasant and comfy stay here."
John Dcarehome.co.uk rating: 4.75 out of 5
"Whenever I visit my mother-in-law she is confident and happy in her environment, she enjoys the contact with staff and other residents. Her wishes are respected, her room although in my eyes rather small, is her sanctuary. It is wonderful to know she is happy where she is. Most of all she feels that if she becomes less able and ill, she trusts the home/staff to look after her."
Els Pcarehome.co.uk rating: 4.42 out of 5
"Our mum was at Westwood House for just over two years. Although she felt low at times because of her situation i.e living with Alzheimers, loss of mobility, etc, she always felt safe and secure at Westwood. The staff were excellent and we felt that they genuinely cared for mum, we're going to miss seeing them."
Jane Ccarehome.co.uk rating: 4 out of 5
"Care overall is satisfactory. Staff are very friendly."
Patricia Mcarehome.co.uk rating: 4.08 out of 5
"My mother who is coming up to 101 has been in the home for just over two years. She is frail physically but mentally pretty alert. She is valued, respected and treasured, mainly because she appreciates what they are doing and thanks her carers. She is content, but doesn't join in the meals and activities offered. I would like the staff to do more to encourage her but appreciate they are overworked."
A Rcarehome.co.uk rating: 3.58 out of 5
"The four years that I have been here has given me a lot of pleasure. My carers are so brilliant and look after me so well. They know me so well and go out of their way to do all the things they can to make me feel happy and well. My room is Westwood is a really happy place to be in. I also know that all the carers know my family well and will help me to get in touch with them if I should ever need to. At 98 and a half, this is a brilliant place to live."
Pat Pcarehome.co.uk rating: 5 out of 5
"I am happy with the care and friendship my mum gets at Westwood House I go in anytime and always feel happy, the food is good and they encourage the residents to eat and drink and joined in the activities. My mum has her own room which is pleasant and clean and my mum has settled in very well."
J Mcarehome.co.uk rating: 4.25 out of 5
"Mum is safe and happy, she is well cared for, is always clean and well fed. We are always made welcome and are kept informed of anything about mum. The staff are friendly and always seem happy, we do not have to worry about mum now."
Ann Fcarehome.co.uk rating: 4.92 out of 5
"My mum moved into the home in September and straight away was welcomed by the staff. The home is always clean and tidy and they have settled mum in nicely."
Kay Bcarehome.co.uk rating: 4.25 out of 5
"I find at Westwood House, very good and have very nice surroundings, garden ect, and the lounge area where we sit and have lunch and chat and the time is our own. You can do what you like in your room, watch T.V listen to the radio, and rest if you prefer. Visitors come and visit you when they are free."
J Dcarehome.co.uk rating: 4.75 out of 5
"I found this home on every visit to be clean, well staffed and patient care excellent. The whole atmosphere tells you all the staff really care about what they are doing. The staff seem to take the extra bit of time to make sure the residents are happy. If your relatives in the home are happy well cared for and treated with dignity then you are happy also. I cannot praise Westwood House staff highly enough."
James Gcarehome.co.uk rating: 5 out of 5
"Barchester Westwood House Care Home has a wonderful member of staff who is the Host. He is absolutely brilliant with all the residents spending time chatting with them and taking a real interest in them as people. My mother values his company enormously and adores their chats together. He also takes the residents out for little walks or to the garden on sunny, warm days. Whilst I was away on holiday, the Host took my mother out for several walks which she absolutely loves. He really makes the days very enjoyable for her. Thank you."
Lizzie Hcarehome.co.uk rating: 4.83 out of 5
"Staff are friendly, the care is good."
Ivonne Rcarehome.co.uk rating: 4.25 out of 5
"I feel the staff at Barchester Westwood House Care Home have gone beyond their duty of care and support. My aunt who has had very challenging behaviour has received excellent care and treatment. The staff are always friendly and supportive and really appreciate every thing they have done."
Vivien Gcarehome.co.uk rating: 4.83 out of 5
"My grandmother came to my house to celebrate her great daughters 11th Birthday. It was just wonderful to see her at a great age of 97½ enjoying the day so much. She is a wonderful granny, but it was especially wonderful to hear her talk about how happy she is in her care home. She talked about the amazing staff who are so caring and thoughtful. They know her so well and take enormous interest in her wider family and talk to her about us all!! I believe that is the amazing care and love she receives from Westwood House that enable her to enjoy busy family days so much. Thank you Westwood."
Rebecca Mcarehome.co.uk rating: 4.82 out of 5
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