Reviews for Westwood House Care Home

Westwood Care Home provides excellent care in a warm and welcoming environment. The staff are kind, attentive, and truly go the extra mile for residents. The facilities are clean and comfortable, and there’s a real sense of community. Highly recommended for anyone looking for quality, compassionate care.

I recently visited Westwood House and was warmly welcomed by the cheerful and friendly staff. The home itself is lovely, with a warm and inviting atmosphere. The residents appeared well cared for, and the management team is truly outstanding.

Great leadership from current manager, creating positive atmosphere placing residents well being at the centre.

The home is comfortable and clean . The staff are friendly and knowledgeable. I can see a great change since the new manager took over. She is supportive and has a good understanding of dementia care. I am updated more about my grandads care, which is reassuring. I would highly recommend Westwood house for the care and responsiveness of the team

I am extremely satisfied with the care provided at Westwood House. The staff is not only professional but also genuinely friendly, creating a warm and welcoming environment. The facility is impeccably clean, emphasizing their commitment to residents' well-being. The level of care provided to my loved one has exceeded my expectations, making Westwood House a top choice for anyone seeking high-quality care in a nurturing setting.

I was very impressed when I visited Westwood House. What I was most impressed with was the lovely welcoming staff. During my visit everyone was so helpful and each staff member stopped to greet me when I passed by. The rooms are spacious and homely. There’s always an activity of some sort that you can choose to join in on and the food is nice.

The new manager is also lovely- willing to help and resolve any concerns quickly

I visit westwood house at the open day. The staffs were friendly, the Home was clean and tidy. I had the opportunity to speak to some of the other resident who told me they were happy living at westwood. The manager had good knowledge of the home and the care of dementia. She was knowledgeable and responded well to all questions.

Iris, my mother, is 93. In March of 2024 she became unable to care for herself, we looked carefully for somewhere that could meet her needs and Westwood House was recommended by a number of people. It is in Sydenham, close to where my mother lived for over forty years, and she was clear that she wanted to remain in the area.

The staff have been very supportive and accommodating of Iris so that this difficult transition was smoothed for Iris.

I am grateful to all the staff who care for my mother every days and also to the Managers of the home who are always available and supportive.

"Barchester Westwood House Team excel in making there environment feel not only safe and secure but a very much loved and welcoming environment for all the residents. Simple examples I have noticed this month are the care and attention to the dining room, tables always immaculately set with table linen, flowers & menus and even during recent kitchen upgrades excellent food that residents come together to enjoy. The entertainment team and front of house ensure fun days and no important date passes without acknowledgment. As one would expect personal and medical care is excellent. It is with great comfort that I entrust them with the care of my mum."

G N
carehome.co.uk rating: 5.00 out of 5

"the care home is a lovely place for my mum who is looked after very well staff really good cant do enough for her home is always spotless and looked after lots of activities going on to keep her happy the food always looks very tasty too."

Andrew B
carehome.co.uk rating: 5.00 out of 5

"I am very happy with my sister's care, she is well looked after and the carers are wonderful."

Gilad L
carehome.co.uk rating: 4.73 out of 5

"All visitors are warmly greeted in reception and invited to participate in the extensive activities. Daily menus are mouth-watering. The carers actively engage with the residents. It is a pleasure to visit here."

P R
carehome.co.uk rating: 5.00 out of 5

"Mum says she would certainly recommend Westwood House. She feels confident here, after seven months. She says she shouldn't have favourites, but she appreciates everyone works so hard. Staff are friendly, thoughtful, helpful always and have excellent attitudes. Mum feels at home here. The garden has provided two delightful visits so far. Mum would love more supervision getting her teeth brushed daily. Thank you for everything."

S O
carehome.co.uk rating: 5.00 out of 5

"Excellent in every respect. Manager and staff are great. My brother is looked after very well. Would recommend Barchester Care to anyone."

H C
carehome.co.uk rating: 3.75 out of 5

"Very smooth COVID testing when I arrived and full PPE provided. During my visit, the nurse called in and chatted. I always feel I can phone at any time and be able to talk to staff members about my aunt."

R M
carehome.co.uk rating: 4.89 out of 5

"My mother has been a resident at Westwood House for a year now, following a stroke, and the experience has been a very positive one. She was immediately made very welcome, settled in well, and all her needs - including medical - have been fully met. The staff are all friendly and caring and have gone out of their way to help Mother and her immediate family including through the testing Covid restrictions. The quality of nursing and personal care fully meets our expectations. Mother's room is attractive and comfortable, and the home generally has a positive atmosphere with good facilities. I would strongly recommend Westwood House to others."

Jonathan T
carehome.co.uk rating: 4.67 out of 5

"On one occasion I noticed 2-3 staff on social calls on their mobiles, lovely staff on the whole. The outdoor grounds are a bit run down, pigeon poo on some of the chairs and tables. Dead plants. Staff on their mobiles was not a good look while residents sat alone. One woman was crying in her room and her door was shut. I thought perhaps nothing could be done for her and the staff are extremely busy. Can't comment on activities as I don't see them. I get the idea Mum doesn't go outside much for fresh air."

M K
carehome.co.uk rating: 4.00 out of 5

"Lovely experience visiting - staff very friendly and attentive."

J R
carehome.co.uk rating: 5.00 out of 5

"Recently a lifelong friend who was a resident at Westwood House Care Home passed away. During the period of over two years that my friend was a resident at Westwood House, the carers always showed the utmost kindness and compassion, always caring and professional at all times. Visitors like myself were always made very welcome, updating regularly on our loved ones care. Westwood House including residents rooms was always clean and well presented, with no awful smells. Meals were also well presented and appetizing."

Christopher H
carehome.co.uk rating: 4.67 out of 5

"Barchester took my husband with severe dementia when other homes wouldn't because of his behaviour and wandering. They have taken great care of him and he has settled into a happy routine there. They have a good visiting system."

Janet T
carehome.co.uk rating: 4.83 out of 5

"At all levels, the staff at Westwood House are unfailingly cheerful, caring and compassionate. They are responsive to any of our concerns about my mother-in-law. They react speedily. We consider Westwood House as part of our extended family. They have also offered very helpful advice about Barchester's services in other parts of the UK."

C T
carehome.co.uk rating: 5.00 out of 5

"All the carers and support staff provide an excellent standard of care to my mother. Their attitude and approach are very caring and attentive. The managers are aware of all the relevant issues and address them effectively. I feel comfortable when I leave my mother after visits that she is being very well cared for."

J P
carehome.co.uk rating: 4.58 out of 5

"All the staff are friendly and courteous and very polite. The staff were very quick after mum had a fall and had to go into hospital for 2 to 3 days and mum enjoyed the company. For her very short stay in Westwood House and her tea as she loved her tea."

T B
carehome.co.uk rating: 5.00 out of 5

"Lovely to see things opening up after Covid-19. Always such a warm welcome by all staff and so nice to be able to move around freely and to chat and meet other residents. Barchester Westwood House Care Home is always immaculately clean, inviting and friendly. No member of staff fails to welcome you or assist in any way they can. It’s always a pleasure to visit and I leave in the knowledge that mum is being tremendously well looked after, both medically and equally importantly in a caring and loving way. As the weather improves, it’s lovely to get back into the gardens. Thank you to the manager and your amazing team."

G N
carehome.co.uk rating: 5.00 out of 5

"Very professional, listening and communicative in difficult times. Staff are attentive despite being highly pressed for time. They will listen to any issues and offer solutions or help. Overall Care is very good."

Nick R
carehome.co.uk rating: 4.17 out of 5

"Very happy with the care I get from the home. Staff are always very helpful and friendly."

S V
carehome.co.uk rating: 4.67 out of 5

"I find the home an excellent place to live, and the very kind staff and management to care for your needs."

John D
carehome.co.uk rating: 4.75 out of 5

"The home is beautiful. Full of professional and friendly staff. The garden is big and is very well-kept. My nan is very well cared for by staff and the management seem very varied and keep my nan engaged and entertained."

Terence S
carehome.co.uk rating: 5.00 out of 5

"This is a friendly home, and the staff are wonderful. My uncle gets great care, and the staff are very understanding to every resident and their needs. They were brilliant over the Covid period to keep everyone safe."

Mary H
carehome.co.uk rating: 3.92 out of 5

"The staff at Westwood House are all incredibly friendly, attentive and welcoming to residents and visitors. The office staff, carers and hospitality staff are all so professional and respectful in how they treat our mother. We appreciate very much the nursing staff who have been diligent in ensuring Mum is comfortable and her needs are met. The furnishings, the gardens and the food are all high quality but most important of all the level of care given to Mum has been excellent and we are very grateful to Westwood House for providing her with all the support she needs."

Jennifer G
carehome.co.uk rating: 4.58 out of 5

"The care and kindness at Westwood House are exceptional. From the moment we first visited we felt confident that our mother would be very well looked after here. All of the staff are warm and welcoming, no matter how busy they are and nothing is too much trouble. Our mother, who has complex needs, is treated professionally, with respect, love and good humour. Communication with staff is very much a two-way process, and liaising with the senior team is very easy – there is a great sense of mutual trust throughout which makes visiting such a joy. The home has a lovely atmosphere, it's always spotlessly clean and well-kept, and the facilities for residents and their guests are really lovely. There's also a lovely garden! At what is a really difficult time of life for many, this is as close to 'being at home' as it possibly could be. Settling in was hard for her, and for us all, but we've got there together, with the help and support of all at Westwood House."

C O
carehome.co.uk rating: 4.58 out of 5

"My wife has only been a resident for over a week but in that time, I was reassured by all I've seen in this care home, by the safety aspects, the caring staff and the relaxed atmosphere allowing her to settle in. Many thanks."

Charles G
carehome.co.uk rating: 4.75 out of 5

"My mother, who was reluctant to move into residential care, is now settled and content. She became a permanent resident towards the end of April 2024. She is safe and secure and I have felt very supported by the staff and managers through this difficult period of transition. Thank you all."

Helen D
carehome.co.uk rating: 4.08 out of 5

"My grandmother has been living here since September 2024. She is happy and safe, which is the most important thing for me as a relative. The management and admin team are always available to talk to and will pass on messages to her if I can't get to visit her. The carers, one in particular, are amazing and so caring. Nothing is too much trouble for them. I have no complaints."

Tess D
carehome.co.uk rating: 4.92 out of 5

"The team at Barchester Westwood House Care Home looked after our mum extremely well. They are kind and attentive. The facilities are excellent and the food is first-class. All the residents seem happy and content. Thank you all."

L H
carehome.co.uk rating: 5.00 out of 5

"This care home is highly recommended. The caregivers are professional and have a caring attitude towards the client. My sister and brother-in-law are well cared for and appears to be settled. The only negative thing I have to say is that sometimes there is a strong smell of urine but apart from the, no complaints."

Coleen P
carehome.co.uk rating: 4.67 out of 5

"My mother has been a resident for a number of years here. We are, in all aspects, extremely happy and feel at ease Mum is in very good hands. Staff are excellent, management is always there to talk."

Eleanor S
carehome.co.uk rating: 4.83 out of 5

"My dad was anxious about staying in the care home for respite care but he was happy here. He stayed for eleven nights and was well cared for. Staff were very friendly and caring. We wouldn't hesitate to place him here again for care if needed."

Sarah T
carehome.co.uk rating: 4.64 out of 5

"My mum has been a resident here now for the last three years and we're very happy with the care that she receives. The care staff are excellent. Overall, we're really happy with the excellent manager and care from everyone."

Deborah F
carehome.co.uk rating: 4.50 out of 5

"Mum has been in since 17th July 2024, if Mum is happy I am happy. Rooms are satisfactory. Staff good. My mum has also had her hair don which is great, it is good value for money. Mum is also getting her feet done."

Denise K
carehome.co.uk rating: 3.83 out of 5

"Barchester Westwood House Care Home is a very good place for Mum, they are caring, understanding and think of the person. The rooms are good, food and staff. The security is also good with combination codes throughout the home. Overall experience is good."

Linda K
carehome.co.uk rating: 3.92 out of 5

"Great place to live - my mum is happy."

P I
carehome.co.uk rating: 4.50 out of 5

"A welcoming care home. Residents seem relaxed and happy. Good social contacts in the coffee lounges although many residents seem to fall asleep in their coffee lounge chairs."

A G
carehome.co.uk rating: 4.09 out of 5

"Would like to say the staff are very good to my mum, she struggles sometimes to understand why she is in a home but they really comfort her. There are no staff I have issues with, all great. The only issue I have there is laundry a lot can go missing and have to chase to find it."

Elizabeth P
carehome.co.uk rating: 3.92 out of 5

"The people at the care home have been wonderfully patient during this difficult transition for my husband living in care. They are generally very very kind and create a positive atmosphere. It has been a godsend and a great relief for the whole family."

Susan G
carehome.co.uk rating: 4.92 out of 5

"Since there has been a change of management there has been a great improvement in the home as some things had declined previously. The staff are a great joy and bring a lot of compassion and caring to the home. They are the glue that holds Westwood together. My mother has made some great friends with the residents and staff and I don't have to worry about her as I know she is well looked after and cared for and never lonely as there is always something going on to entertain the residents."

Margaret A
carehome.co.uk rating: 3.75 out of 5

"All the staff are pleasant and cheerful. There is a wide range of activities to entertain and stimulate residents. The new manager has made a superb difference to the ethos of Barchester Westwood House Care Home. The care is excellent and the nurses communicate any concerns quickly. Reception is staffed seven days a week now, there is always a warm and cheerful welcome for visitors."

P R
carehome.co.uk rating: 4.92 out of 5