What our families say

We score 9/10

16 Reviews

Requires improvement

08 June 2017

View the reportView our response

"Following a severe stroke, my aunt moved into Barchester Westvale House Care Home in November 2013 with a life expectancy of 3-4 months. She was totally bed-ridden and unable to do anything for herself. She survived for 4 weeks, This I attribute to the excellent care she received whilst in Barchester Westvale House Care Home. Whenever we visited (I did vary the times to check on her) she was always clean and tidy and she thoroughly enjoyed her meals. My aunt could be extremely difficult at times, the staff coped with her well and were courteous and she was dealt in a dignified manner, her privacy was upheld always. The staff were very welcoming to us and coffee offered if the trolley was doing its rounds! Can with all honesty recommend Barchester Westvale House Care Home wholeheartedly."

carehome.co.uk rating: 4.25 out of 5

"I'm very pleased with everything that is being done for my husband. All the staff are great and very helpful. I cannot praise them enough."

Margaret C
carehome.co.uk rating: 5 out of 5

"Patients having to wait far too long for attention when requesting assistance ie commode request and when finishing on the toilet due to a shortage of staff however hard the work. Not a satisfactory situation in the morning that people are being washed, dressed and pills while using the commode, due to pressure on staff - again a lack of numbers. Eating utensils not up to standard in cleanliness."

Pam H
carehome.co.uk rating: 3.33 out of 5

"My wife has been a resident for 8 months and I have no complaints about Barchester Westvale House Care Home."

Philip H
carehome.co.uk rating: 4.75 out of 5

"I took a long time to find a suitable home for dad and Westvale House was the best that I saw. I am glad that dad was there. He was an 'easy' gentleman to have to cope for as he was quiet and cooperative. However, he was unable to talk and this was real frustration as often the care staff didn't have the time to be with him or understand him. His room was adequate but could have been cleaner. However, overall, the staff were really good and kind to dad and gave him the best care they could."

carehome.co.uk rating: 3.58 out of 5

"Mu mum stayed at Westvale for one month. The care was palliative as she had suffered a huge stroke in November, that coupled with her Alzheimers was all too much for her sadly. The care received was very good and carers were all respectful and caring towards her. I have only praise and thanks for the team that took care of my dear mum. I would highly recommend to anyone."

Liz G
carehome.co.uk rating: 4.27 out of 5

"My sister and I went in every day to help by feeding Mum lunch. My mother was a resident in Westvale Nursing Home for around 3 years. Her care and the support she was given was excellent. All the staff did their utmost to make her comfortable, as Mum did not leave her bed for around 2-3 years. The only comment I can make is that there was never enough staff. The staff there worked so hard to look after the residents and the main nurse on the upstairs floor was excellent at her job, nothing was too much trouble."

carehome.co.uk rating: 4.42 out of 5

"I feel happy and secure here. The staff are friendly and make me feel at home."

carehome.co.uk rating: 4 out of 5

"I would like to say thank you to the care staff at Westvale for supporting our family and helping us through the recent loss of our father, they were very kind and although our fathers stay was short we think this was a very relaxed and pleasant home. In these situations there is never a perfect place but we all appreciated Westvale at our time of need. We would recommend this care home."

Catherine H
carehome.co.uk rating: 4 out of 5

"My care during this period has been very good. During October my son was away on holiday and the staff have ensured that I have not gone without any of the things he would do for me."

carehome.co.uk rating: 4.42 out of 5

"My mum passed away in august this year at Westvale House. She and all my family cannot thank the staff enough. She died with dignity and peacefully.The care she received was amazing, the staff all care. Always smiling staff, helpful in any way they could."

Susie G
carehome.co.uk rating: 5 out of 5

"Westvale cared for my aunt for six years. Care was excellent and very high standards in all aspects. Delighted with how happy she was there. It gave me great peace of mind."

Anne G
carehome.co.uk rating: 4.83 out of 5

"I was extremely concerned when my mum went into a nursing home and made enquiries about CCTV cameras. However within a very short time I realised I need not worry about mum being a resident at Westvale. The whole atmosphere of the place is warm and inviting, the staff are very friendly. I find it difficult to nominate 1 person for 'employee of the month' as the ones who I meet via my mum are all brilliant. I have 5 brothers and lots of nieces who visit mum regularly and they would all agree with my comments. If I have any concerns/ queries I can always go to the office to speak to someone. They always have time to put my mind at ease. The carers I have seen always make a point of smiling, speaking and sometimes 'playing' with the less able residents. We recently had a party at Westvale to celebrate mums 86th birthday. The chef made a tasty buffet and the activities worker arranged for entertainment and balloons etc. I would highly recommend Westvale !!"

Yvonne C
carehome.co.uk rating: 4.67 out of 5

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