Reviews for Westvale House Care Home

We score 9.7/10

19 Reviews

Requires improvement

01 February 2024

View the report

What our families say on

"Our mum was admitted to Westvale House Care Home in December. It was Mum's, myself and my sibling's dread for Mum to be sent to a care home. On the day Mum arrived there she was really confused and very upset as was I. One member of staff in particular sat me down and she was really empathetic and listened to what I had to say and she comforted me. At the end of our conversation I felt reasurred that Mum was in the right place. We can visit Mum any time of the day or night. Mum seems to have settled really well. We can't give enough credit to all the staff who work there. The chef cooks amazing food for the residents. On arrival to Westvale you're greeted with refreshments. There's always a selection of beautiful homemade cakes. One member of staff in particular is a credit to Westvale. She also keeps the residents entertained. There are always lots of activities to keep their minds active. Thank you to all at Westvale for caring for our mum. I wouldn't hesitate recommending anybody to send their loved ones to Westvale."

Lynn L rating: 5.00 out of 5

"Nice atmosphere, clean and friendly staff are happy to help and go out of their way to help."

N A rating: 4.83 out of 5

"Care and attention to detail. Support and knowing individual's needs/requirements. Nutrition and restaurant meals exceed expectations. On-site medical support, excellent. Entertainment. Activities every day which involve movement, coordination, brain stimulation. Carers display empathy, support, guidance. It's home from home. My dad is very well looked after on every level. If I had to make the choice again. I wouldn't move my dad. I'm always made welcome and my concerns listened to. It's rather a fabulous place."

P M rating: 5.00 out of 5

"I can honestly not begin to express how fantastic the staff are at Westvale. My grandad moved in, in October and from the very beginning the staff could not do enough for him. From the management team to the domestic staff, they all went above and beyond for him. His face would always light up when staff came into his bedroom. They even helped with my nana when she would visit. Unfortunately, his stay wasn't too long and during his final day at Westvale, the staff was absolutely fantastic and could not do enough for us as a family to ensure we were also looked after and comfortable at that time. Once again I would just like to thank all the staff for everything."

Fiona T rating: 4.42 out of 5

"Was made most welcome when visiting our cousin and were given tea and biscuits, we were grateful. Staff were lovely."

Fred R rating: 4.50 out of 5

"Dad struggled to settle when he first moved into the care home after losing is wife, of sixty-four years, only a few weeks prior to this. But after only seven weeks in the home and several changes to his medications plus the care he was receiving, he was more settled and enjoying interactions with all the staff despite missing his old home. He's had a recent short spell in hospital but it was lovely to hear him say he was looking forward to getting 'home; - meaning the care home! So reassuring for us, as a family."

K H rating: 4.36 out of 5

"The service was excellent, the staff at Barchester Westvale House Care Home went the extra mile caring for my dad, until he passed, with the superb nursing care he received. The home is comfortable, safe and secure and welcomed my dad and family with compassion. The staff provide an excellent service to all and are a credit to the company. Thank you from all the family for the care my dad received, even if it was a short time."

S R rating: 4.42 out of 5

"My mum went into Barchester Westvale House Care Home for end-of-life care on 11/07/2023. Sadly, she passed away on 25/08/2023 but the care she received whilst there was excellent in every way. Without exception, staff were warm, empathetic, professional and so caring (to both Mum and us). On discharge from a lengthy hospital stay, Mum was so poorly and frail that she was only expected to be in Westvale House for one to two weeks. She was actually there for over six weeks and we believe this is because of the quality of the care she received there and having all her medical needs fully met. Westvale has a calm atmosphere and everyone is made to feel welcome. Although Mum's appetite was small, she loved the food she had and her room was clean, bright and comfortable. For all the reasons already mentioned, we are so pleased that Mum's final weeks were in a place that was so caring and so responsive to her changing needs. We wouldn't hesitate to recommend Westvale to anyone looking for a home where the care is superb."

Sue G rating: 4.50 out of 5

"My wife became a resident at Barchester Westvale House Care Home in December 2022. Having had no involvement with residential care previously, I obviously approached the situation with some trepidation. I can honestly say that over the last seven/eight months, the staff and management have been excellent. The manager, in particular, has been so helpful and assisted me on numerous occasions. The full-time staff, at times under serious pressure, are really professional and helpful. I would like to express my gratitude to the management, nursing staff and carers for being there for my lovely wife."

Stephen B rating: 4.27 out of 5

"Our fiercely independent mum refused to go into any home. We her daughters were at our wit's end and found the general manager wonderfully reassuring. Her team delivered 100% superb quality of care, concern and support. Confident they were listening, proactive, reactive and competent, a couple of minor initial niggles were quickly resolved with good communication, smiles and a can-do attitude. The hallmarks of a professional facility. The food, gardens, furniture and cleanliness were exactly what we hoped they would be. At the end of Mum's life, the whole team guided us and ensured she had a serene and calm soft landing. We were overwhelmed by the compassion showed to us as we kept a 3 day vigil and want to especially thank (in no order) those who cared for us as we cared for Mum. Thank you to you all."

Sue H rating: 5.00 out of 5

"My 85-year-old mum has just had 6 weeks of respite after a hip replacement. After 3 weeks in the hospital, they brought her back to the Mum we know, they have worked wonders. The staff are all great, always happy and smiling. She loved the food and made friends with the other residents. She enjoyed the activities and was encouraged to take part which is what we wanted. Thank you so much."

Jan C rating: 4.83 out of 5

"Very happy with this home. The staff are very friendly and caring. Special mention goes to the member of staff in the office and Clement's nursing staff."

C P rating: 4.90 out of 5

"I called to see my friend was moved to Barchester Westvale House Care Home. I have been a carer for a few years and have been in quite a few nursing homes and was very impressed. Outside was smart and welcoming. Reception were very nice, friendly and helpful. First impressions, clean and tidy, wheelchair friendly, large life, lovely decor and the dining room looked like a restaurant with menu displayed. Lovely, well done."

Joan J rating: 5.00 out of 5

"I just feel at the moment they are short of staff, the rooms haven't always been cleaned to a good standard. The furniture in Mum's room is looking quite shabby (drawers not fitting well). Sometimes she is given food she doesn't like and she needs to eat because she's underweight. The regular staff are excellent."

M J rating: 3.55 out of 5

"We are very grateful for the excellent care provided from the time my mother in law was discharged from hospital following two fractures until her death in September 2022. She reached the age of 102 so was extremely frail, and although she didn't manage to regain her mobility she did manage to enjoy the facilities in a wheel chair. Particularly impressive was the skin care."

M B rating: 4.83 out of 5

"Nothing is too much trouble. Clean and monitored. The home-cooked food. Family made to feel very welcome and to join in including meal times beautiful. Dad has only been in 24 hours and settling in very well."

P M rating: 4.92 out of 5

"Again, so pleased with informal welcome as I came through the door. Staff are always interested - "you're Mother's hot three cards today"! Upstairs, "would you like a cup of tea as well"? Mum feels safe and comfortable."

Steven G rating: 5.00 out of 5

"My mum has been in Westvale House Care Home for 18 months, since the middle of the pandemic. My mum loves living there and the staff are all very caring and kind. My mum had a couple of visits from her friends over the past week. Both of them said to me how impressed they were with the welcome, cleanliness and friendliness at Westvale House - as am I. And how happy my mum is living in Westvale House - mum's friend said she had never seen someone living in a care home so happy! I chose Westvale House on the advice of a friend whose mum had been a resident there. I am really pleased we did, they have the highest standards of care and cleanliness for the residents and lots of activities for them."

A S rating: 4.92 out of 5

"I am very happy with the care and consideration my sister receives at Westvale. More importantly, my sister likes the staff and routine in her life; she tells me so. The care she receives has stopped her from being admitted to the hospital, as was previously happening before she came to Westvale. Thank you seems such a small word to say to everyone at Westvale, but it's meant with sincerity."

Jennifer A rating: 4.67 out of 5

"Using all services as a resident for three and a half years the staff are charming to my friend and very positive under restrictions. Many thanks for your care and support during this challenging time. My friend always feels safe and secure living here and enjoys the high quality of care given. Activities and Church services on a Sunday are most important to her. The garden is an area my friend enjoys very much, weather permitting."

Stuart R rating: 5 out of 5

"My father has just returned from his stay at Westvale House care home and thoroughly enjoyed his stay. This is the second time he has needed respite care at Westvale and he was looking forward to visiting the home again and seeing all the staff again. My father is non-verbal due to a stroke but is very independent, but the staff at Westvale look after him with dignity and care for all his needs. He loves sitting in the gardens at the rear of the care home as the scenery is beautiful and is very peaceful. When ringing the care home each day to ask how he is doing, the staff always know what he has been doing, what he has had for his meals and what activities he has been doing, so this is reassuring to me to know he is happy and in a safe place. When contacting the care home to arrange his respite by phone or email the manager and all the staff always get back to me with any queries I may have immediately. Would definitely recommend Westvale if you need temporary or emergency respite."

A W rating: 5 out of 5

"Finding the right home for mum was a very difficult and upsetting time. It was such a relief to find Westvale House, it is a modern, bright and happy home. My mum looks like a different person in the time she has lived there and that is credit to the care and dedication of all the staff. She feels happy, safe and secure knowing that someone is always right there to help, reassure and look after her (particularly at night). The staff are friendly, professional and approachable. Mum has made friends, she enjoys sitting chatting and laughing with them and taking part in the varied activities, she always enjoys the singer. The food is excellent with lots of choices and mum looks forward to mealtimes. I would have no hesitation in recommending Westvale House Care Home."

L R rating: 4.67 out of 5

"During my stay at Westvale, I received only kindness and support. All the staff were extremely helpful and friendly, observing all the rules for safety and security."

G F rating: 5 out of 5

"Westvale is a lovely friendly environment that caters to all resident's needs to ensure they have a happy life. Lots of activities to help enhance their days and bring back memories. I would defiantly recommend this home to anyone looking for care for elderly relatives."

Lynn P rating: 5 out of 5

"The care home is beautiful. Mum is treated with the utmost respect, dignity, and care as she approaches the end of her life. The staff work to ensure she is comfortable, spotlessly clean, and nothing is too much trouble. A calm place which is extremely well run by the best of people in its field."

Caroline G rating: 5 out of 5

"It is so friendly and everyone is friendly."

Kath R rating: 5 out of 5

"Caring, friendly, empathetic. Welcoming on arrival. Constant checking. Excellent care, activities and food."

V R rating: 4.92 out of 5

"Cleanliness is excellent. The food is excellent and beautifully presented. Activities first class. Life is enjoyable. Lights the place up, stimulate 110%"

Sheila F rating: 4.25 out of 5

"During Dad's relatively short time here, he was treated with the utmost care and respect by everyone at Westvale House. His room was comfortable with a lovely view into the garden, and although Dad rarely ventured into the lounge area, when he did, he really enjoyed what was going on. Generally, a very friendly atmosphere throughout the home with a fabulous group of dedicated and caring staff. Through what is always going to be a difficult time for everyone, their support and kindness to both Dad, my wife and I, especially during Dad's final days was truly outstanding - thank you all so much."

J C rating: 5 out of 5

"Friendly staff. Bright, fresh, welcoming atmosphere. Lovely outlook form rooms. Pleasant garden. I visited my friend here and just wanted to share my first impressions (unable to comment on all aspects below)."

S S rating: 4.29 out of 5

"Now that Mum has been diagnosed with dementia, we have sadly had to move her to another home. We are sorry to do this as the staff at Westvale have been so good to Mum and very helpful to us. She was extremely happy there, which gave us peace of mind."

Linda S rating: 4.33 out of 5

"I was very impressed with the care my friend has received whilst at Westvale House. All the staff have been lovely, and very attentive to her needs. They have made her stay at the home like a holiday when she was very worried. The food was brilliant, nothing was too much trouble. I can not thank the Home and the staff enough."

Matty R rating: 5 out of 5

"First impressions of a good care home are the staff, who are friendly, professional and nothing is too much trouble. The home is clean. This is so important for relatives to know that their loved ones are in a place that meets high standards of hygiene The food is excellent with a good selection to choose from. Peace of mind is so important for relatives knowing they are in safe hands."

Tracey G rating: 4.33 out of 5

"All our family would like to thank all of the staff. Our mum was end of life with cancer, you all took extremely good care of her. She was treated with dignity and love. We wish all care facilities could be like Westvale. You put our minds at rest. We know she was safe and cared for. A bog thank you to everyone."

J D rating: 5 out of 5

"Westvale's greatest strength is its staff and I mean all of them. Caregivers are patient, kind and thorough. The food - I'd be very happy to eat there and the cleaning staff do an excellent job. Office staff give clear explanations and were very supportive and kind when I was traumatised. Last, but most definitely not least, the nursing staff are wonderful. It's still early days for us, but Mum's settled so quickly. It was a hard change for us too, but the care of the staff there has made it work."

Carole F rating: 4.83 out of 5

"Overall, the standard of care us excellent. However, staff levels have dropped over the last couple of months, especially at weekends. This led to my mother-in-law waiting over 20 minutes for someone to come and change her soiled pad. When she first arrived here that would have been less than 5 minutes."

Allen J rating: 3.75 out of 5

"I cannot praise enough the professional and loving care my mum received at Westvale. She settled well, was treated with dignity and respect at all times. He bedroom overlooking the garden was lovely and she took part in social activities each day and loved the meals. From going in in a wheelchair, she was patiently treated and mobilised and after a week's stay, she walked out with a walking stick. The staff are so lovely and were genuinely sad to see her go. My mum was happy to go but couldn't praise them enough. Fantastic."

Sandra G rating: 5 out of 5

"When we were told my Mother in Law was in end of life stages of dementia. We were obviously heartbroken. We had spent 3 months in hospital and was deemed medically fit and could be discharged, but she still needed 24-hour care and the thought of not being able to take her home could only be understood by those going through it. So, the many visits of nursing homes started and we had almost given up hope of ever finding anywhere. We know it is not going to be home but none of the others were up to the standard we expected. At Westvale, as soon as we walked in, we felt comfortable. The care provided is exceptional. Everyone from management, nurses, carers, cleaners, chefs and the maintenance team are second to none. We are very grateful my Mother in Law is so well looked after. Thank you!"

V S rating: 5 out of 5

"In the last few months, me and my family had to make the difficult choice to put my mum in nursing care due to an injury from an accident. My mum is still young and lovely Westvale House has exceeded our expectations. All the staff are kind and dedicated to the residents care and wellbeing, there is always someone to talk to and the manager follows any issues up quickly. Food and cleanliness is spot on and she enjoys activities each day. Knowing mum is well cared for has helped me at such a stressful time."

Carolyn P rating: 4.33 out of 5

"My mum is treated with dignity by all the staff. The staff all work very hard and are friendly. I can't fault anything."

Margaret J rating: 5 out of 5

"Excellent service. Staff excellent. Very happy while staying at Westvale House."

Kathleen R rating: 5 out of 5

"Food - Variety and quality top class. Chefs always will offer an alternative dish to residents. Very much appreciated. Less TV and more getting everyone involved - the sound of the TV takes over the room. Room - often clothes just put on the top shelf in wardrobe and on the chair. No idea whether clean or worn. Wardrobe full of items for use, as is the toilet room - more like a storeroom. Shelf piled up with razers - this is a new occurrence - storage of items is now on the packs in there. Not good."

Cynthia W rating: 4.3 out of 5

"The staff are very friendly and caring. There are lots of activities and open days of residents and families. The food and drink are excellent and my stepdad receives a very high standard of care."

Jane Y rating: 4.17 out of 5

"My nana has only been here for 2 weeks, however, in that time, I have seen that she is happy, safe and well cared for."

Julia C rating: 5 out of 5

"Food and kitchen staff first class and very obliging. Toilet visits are often delayed - probably due to staff shortage, but very stressful. Clothes do tend to go astray, but usually turn up."

Cynthia W rating: 3.83 out of 5

"A lovely relaxed environment. The care staff are excellent and attentive and this has really helped my stepdad to settle in and adjust to living in the home."

D W rating: 4.58 out of 5

"Overall content with the services my wife received on occasions. Extra staff would have helped."

John M rating: 4.2 out of 5

"In our experience, the staff are attentive, caring and very hard working. The home is clean and well run. We always receive a warm welcome and feel reassured our sister-in-law is happy and contented."

Glenys V rating: 5 out of 5

"My neighbour went into hospital and then to the home for respite. While in the home he has been very happy with his room, the care he is getting, in fact, he wants to stay in the home instead of returning to his house. I think they are trying to get him in as a resident because of his standard of care."

K T rating: 5 out of 5

"Very happy with this care home. They look after my Mum really well. It is expensive but I suppose you get what you pay for and only the best will do for my Mum. Each year the prices seem to go up a lot which leaves a slight sting in the tail but overall a very good care home."

Sandra C rating: 4.83 out of 5

"Staff always polite and helpful and very patient. The chefs provide excellent meals and there is always an alternative offered if nothing on the menu appeals. The downside is the late arrival of the morning tea trolley, often around 11.30am. Activities are often left to visitors to organise."

Cynthia W rating: 4 out of 5

"I have researched many care homes and my mum stayed in several for respite care. I can honestly say this is the best we have experienced. The staff and the facilities are second to none. The caring nature and atmosphere here make it a pleasure to visit and my mum is so happy here. The refurbishment has made this look like a 5 star hotel and the activities are always a pleasure. Highly recommend here!"

Tania F rating: 5 out of 5

"Following a severe stroke, my aunt moved into Barchester Westvale House Care Home in November 2013 with a life expectancy of 3-4 months. She was totally bed-ridden and unable to do anything for herself. She survived for 4 weeks, This I attribute to the excellent care she received whilst in Barchester Westvale House Care Home. Whenever we visited (I did vary the times to check on her) she was always clean and tidy and she thoroughly enjoyed her meals. My aunt could be extremely difficult at times, the staff coped with her well and were courteous and she was dealt in a dignified manner, her privacy was upheld always. The staff were very welcoming to us and coffee offered if the trolley was doing its rounds! Can with all honesty recommend Barchester Westvale House Care Home wholeheartedly."

H G rating: 4.25 out of 5

"I'm very pleased with everything that is being done for my husband. All the staff are great and very helpful. I cannot praise them enough."

Margaret C rating: 5 out of 5

"Patients having to wait far too long for attention when requesting assistance ie commode request and when finishing on the toilet due to a shortage of staff however hard the work. Not a satisfactory situation in the morning that people are being washed, dressed and pills while using the commode, due to pressure on staff - again a lack of numbers. Eating utensils not up to standard in cleanliness."

Pam H rating: 3.33 out of 5

"My wife has been a resident for 8 months and I have no complaints about Barchester Westvale House Care Home."

Philip H rating: 4.75 out of 5

"I took a long time to find a suitable home for dad and Westvale House was the best that I saw. I am glad that dad was there. He was an 'easy' gentleman to have to cope for as he was quiet and cooperative. However, he was unable to talk and this was real frustration as often the care staff didn't have the time to be with him or understand him. His room was adequate but could have been cleaner. However, overall, the staff were really good and kind to dad and gave him the best care they could."

A L rating: 3.58 out of 5

"Mu mum stayed at Westvale for one month. The care was palliative as she had suffered a huge stroke in November, that coupled with her Alzheimers was all too much for her sadly. The care received was very good and carers were all respectful and caring towards her. I have only praise and thanks for the team that took care of my dear mum. I would highly recommend to anyone."

Liz G rating: 4.27 out of 5

"My sister and I went in every day to help by feeding Mum lunch. My mother was a resident in Westvale Nursing Home for around 3 years. Her care and the support she was given was excellent. All the staff did their utmost to make her comfortable, as Mum did not leave her bed for around 2-3 years. The only comment I can make is that there was never enough staff. The staff there worked so hard to look after the residents and the main nurse on the upstairs floor was excellent at her job, nothing was too much trouble."

M M rating: 4.42 out of 5

"I feel happy and secure here. The staff are friendly and make me feel at home."

N K rating: 4 out of 5

"I would like to say thank you to the care staff at Westvale for supporting our family and helping us through the recent loss of our father, they were very kind and although our fathers stay was short we think this was a very relaxed and pleasant home. In these situations there is never a perfect place but we all appreciated Westvale at our time of need. We would recommend this care home."

Catherine H rating: 4 out of 5

"My care during this period has been very good. During October my son was away on holiday and the staff have ensured that I have not gone without any of the things he would do for me."

D C rating: 4.42 out of 5

"My mum passed away in august this year at Westvale House. She and all my family cannot thank the staff enough. She died with dignity and peacefully.The care she received was amazing, the staff all care. Always smiling staff, helpful in any way they could."

Susie G rating: 5 out of 5

"I was extremely concerned when my mum went into a nursing home and made enquiries about CCTV cameras. However within a very short time I realised I need not worry about mum being a resident at Westvale. The whole atmosphere of the place is warm and inviting, the staff are very friendly. I find it difficult to nominate 1 person for 'employee of the month' as the ones who I meet via my mum are all brilliant. I have 5 brothers and lots of nieces who visit mum regularly and they would all agree with my comments. If I have any concerns/ queries I can always go to the office to speak to someone. They always have time to put my mind at ease. The carers I have seen always make a point of smiling, speaking and sometimes 'playing' with the less able residents. We recently had a party at Westvale to celebrate mums 86th birthday. The chef made a tasty buffet and the activities worker arranged for entertainment and balloons etc. I would highly recommend Westvale !!"

Yvonne C rating: 4.67 out of 5

"Westvale cared for my aunt for six years. Care was excellent and very high standards in all aspects. Delighted with how happy she was there. It gave me great peace of mind."

Anne G rating: 4.83 out of 5

Useful Guides and Information

Care and Facilities

Care & Facilities

Our facilities are designed to the highest standards and the care we provide is delivered by passionate and highly-trained professionals.

Find out more about our care and facilities

Activities & Events

Our activities programme is planned with individual tastes in mind, and residents always have the opportunity to try new and exciting things.

Find out more about our activities
Food and nutrition

Food & Nutrition

We offer a constantly evolving menu that caters to the tastes and dietary requirements of those we support.

Find out more about our food & nutrition

Your next steps to finding care

Our team are here to help you when you are ready to talk about the care and support you need. Please call our team to arrange a visit and come and take a look around our home.

Call our team

Call our team for more information about our care home and to arrange a visit. Phone lines are open Monday to Friday from 9am – 6pm and on Saturday from 9am-5pm.

Send a message

We'll be happy to answer your questions about the next steps for moving into our care home. Send us a message online

Download a brochure

Download our brochure to find out more about life in our care home

Our fees and contract

We want to be as transparent as possible about how we charge for the different services we provide as well as what's included in our contract.

Care Home and Company Awards

Frequently Asked Questions

  • What types of care does Westvale House Care Home offer?

    Westvale House Care Home offers Nursing care, Residential care, Respite / Short stay.