What our families say
13 December 2018View the report
"Now that Mum has been diagnosed with dementia, we have sadly had to move her to another home. We are sorry to do this as the staff at Westvale have been so good to Mum and very helpful to us. She was extremely happy there, which gave us peace of mind."
Linda Scarehome.co.uk rating: 4.33 out of 5
"I was very impressed with the care my friend has received whilst at Westvale House. All the staff have been lovely, and very attentive to her needs. They have made her stay at the home like a holiday when she was very worried. The food was brilliant, nothing was too much trouble. I can not thank the Home and the staff enough."
Matty Rcarehome.co.uk rating: 5 out of 5
"First impressions of a good care home are the staff, who are friendly, professional and nothing is too much trouble. The home is clean. This is so important for relatives to know that their loved ones are in a place that meets high standards of hygiene The food is excellent with a good selection to choose from. Peace of mind is so important for relatives knowing they are in safe hands."
Tracey Gcarehome.co.uk rating: 4.33 out of 5
"All our family would like to thank all of the staff. Our mum was end of life with cancer, you all took extremely good care of her. She was treated with dignity and love. We wish all care facilities could be like Westvale. You put our minds at rest. We know she was safe and cared for. A bog thank you to everyone."
J D carehome.co.uk rating: 5 out of 5
"Overall, the standard of care us excellent. However, staff levels have dropped over the last couple of months, especially at weekends. This led to my mother-in-law waiting over 20 minutes for someone to come and change her soiled pad. When she first arrived here that would have been less than 5 minutes."
Allen Jcarehome.co.uk rating: 3.75 out of 5
"Westvale's greatest strength is its staff and I mean all of them. Caregivers are patient, kind and thorough. The food - I'd be very happy to eat there and the cleaning staff do an excellent job. Office staff give clear explanations and were very supportive and kind when I was traumatised. Last, but most definitely not least, the nursing staff are wonderful. It's still early days for us, but Mum's settled so quickly. It was a hard change for us too, but the care of the staff there has made it work."
Carole Fcarehome.co.uk rating: 4.83 out of 5
"I cannot praise enough the professional and loving care my mum received at Westvale. She settled well, was treated with dignity and respect at all times. He bedroom overlooking the garden was lovely and she took part in social activities each day and loved the meals. From going in in a wheelchair, she was patiently treated and mobilised and after a week's stay, she walked out with a walking stick. The staff are so lovely and were genuinely sad to see her go. My mum was happy to go but couldn't praise them enough. Fantastic."
Sandra Gcarehome.co.uk rating: 5 out of 5
"When we were told my Mother in Law was in end of life stages of dementia. We were obviously heartbroken. We had spent 3 months in hospital and was deemed medically fit and could be discharged, but she still needed 24-hour care and the thought of not being able to take her home could only be understood by those going through it. So, the many visits of nursing homes started and we had almost given up hope of ever finding anywhere. We know it is not going to be home but none of the others were up to the standard we expected. At Westvale, as soon as we walked in, we felt comfortable. The care provided is exceptional. Everyone from management, nurses, carers, cleaners, chefs and the maintenance team are second to none. We are very grateful my Mother in Law is so well looked after. Thank you!"
V Scarehome.co.uk rating: 5 out of 5
"In the last few months, me and my family had to make the difficult choice to put my mum in nursing care due to an injury from an accident. My mum is still young and lovely Westvale House has exceeded our expectations. All the staff are kind and dedicated to the residents care and wellbeing, there is always someone to talk to and the manager follows any issues up quickly. Food and cleanliness is spot on and she enjoys activities each day. Knowing mum is well cared for has helped me at such a stressful time."
Carolyn Pcarehome.co.uk rating: 4.33 out of 5
"My mum is treated with dignity by all the staff. The staff all work very hard and are friendly. I can't fault anything."
Margaret Jcarehome.co.uk rating: 5 out of 5
"Excellent service. Staff excellent. Very happy while staying at Westvale House."
Kathleen Rcarehome.co.uk rating: 5 out of 5
"Food - Variety and quality top class. Chefs always will offer an alternative dish to residents. Very much appreciated. Less TV and more getting everyone involved - the sound of the TV takes over the room. Room - often clothes just put on the top shelf in wardrobe and on the chair. No idea whether clean or worn. Wardrobe full of items for use, as is the toilet room - more like a storeroom. Shelf piled up with razers - this is a new occurrence - storage of items is now on the packs in there. Not good."
Cynthia Wcarehome.co.uk rating: 4.3 out of 5
"The staff are very friendly and caring. There are lots of activities and open days of residents and families. The food and drink are excellent and my stepdad receives a very high standard of care."
Jane Ycarehome.co.uk rating: 4.17 out of 5
"My nana has only been here for 2 weeks, however, in that time, I have seen that she is happy, safe and well cared for."
Julia Ccarehome.co.uk rating: 5 out of 5
"Food and kitchen staff first class and very obliging. Toilet visits are often delayed - probably due to staff shortage, but very stressful. Clothes do tend to go astray, but usually turn up."
Cynthia Wcarehome.co.uk rating: 3.83 out of 5
"A lovely relaxed environment. The care staff are excellent and attentive and this has really helped my stepdad to settle in and adjust to living in the home."
D Wcarehome.co.uk rating: 4.58 out of 5
"Overall content with the services my wife received on occasions. Extra staff would have helped."
John Mcarehome.co.uk rating: 4.2 out of 5
"In our experience, the staff are attentive, caring and very hard working. The home is clean and well run. We always receive a warm welcome and feel reassured our sister-in-law is happy and contented."
Glenys Vcarehome.co.uk rating: 5 out of 5
"My neighbour went into hospital and then to the home for respite. While in the home he has been very happy with his room, the care he is getting, in fact, he wants to stay in the home instead of returning to his house. I think they are trying to get him in as a resident because of his standard of care."
K Tcarehome.co.uk rating: 5 out of 5
"Staff always polite and helpful and very patient. The chefs provide excellent meals and there is always an alternative offered if nothing on the menu appeals. The downside is the late arrival of the morning tea trolley, often around 11.30am. Activities are often left to visitors to organise."
Cynthia Wcarehome.co.uk rating: 4 out of 5
"Very happy with this care home. They look after my Mum really well. It is expensive but I suppose you get what you pay for and only the best will do for my Mum. Each year the prices seem to go up a lot which leaves a slight sting in the tail but overall a very good care home."
Sandra Ccarehome.co.uk rating: 4.83 out of 5
"Sadly my Nan spent her last times of 96 years in Westvale. She was sadly let down by Westvale and we are extremely disappointed some 6 months later to still be waiting for answers to our concerns. We are disappointed that we were taken in by the brochure, look and feel. It wasn’t what it seems and a significant family regret."
Clare Wcarehome.co.uk rating: 2.42 out of 5
"I have researched many care homes and my mum stayed in several for respite care. I can honestly say this is the best we have experienced. The staff and the facilities are second to none. The caring nature and atmosphere here make it a pleasure to visit and my mum is so happy here. The refurbishment has made this look like a 5 star hotel and the activities are always a pleasure. Highly recommend here!"
Tania Fcarehome.co.uk rating: 5 out of 5
"Following a severe stroke, my aunt moved into Barchester Westvale House Care Home in November 2013 with a life expectancy of 3-4 months. She was totally bed-ridden and unable to do anything for herself. She survived for 4 weeks, This I attribute to the excellent care she received whilst in Barchester Westvale House Care Home. Whenever we visited (I did vary the times to check on her) she was always clean and tidy and she thoroughly enjoyed her meals. My aunt could be extremely difficult at times, the staff coped with her well and were courteous and she was dealt in a dignified manner, her privacy was upheld always. The staff were very welcoming to us and coffee offered if the trolley was doing its rounds! Can with all honesty recommend Barchester Westvale House Care Home wholeheartedly."
H Gcarehome.co.uk rating: 4.25 out of 5
"I'm very pleased with everything that is being done for my husband. All the staff are great and very helpful. I cannot praise them enough."
Margaret Ccarehome.co.uk rating: 5 out of 5
"Patients having to wait far too long for attention when requesting assistance ie commode request and when finishing on the toilet due to a shortage of staff however hard the work. Not a satisfactory situation in the morning that people are being washed, dressed and pills while using the commode, due to pressure on staff - again a lack of numbers. Eating utensils not up to standard in cleanliness."
Pam Hcarehome.co.uk rating: 3.33 out of 5
"My wife has been a resident for 8 months and I have no complaints about Barchester Westvale House Care Home."
Philip Hcarehome.co.uk rating: 4.75 out of 5
"I took a long time to find a suitable home for dad and Westvale House was the best that I saw. I am glad that dad was there. He was an 'easy' gentleman to have to cope for as he was quiet and cooperative. However, he was unable to talk and this was real frustration as often the care staff didn't have the time to be with him or understand him. His room was adequate but could have been cleaner. However, overall, the staff were really good and kind to dad and gave him the best care they could."
A Lcarehome.co.uk rating: 3.58 out of 5
"Mu mum stayed at Westvale for one month. The care was palliative as she had suffered a huge stroke in November, that coupled with her Alzheimers was all too much for her sadly. The care received was very good and carers were all respectful and caring towards her. I have only praise and thanks for the team that took care of my dear mum. I would highly recommend to anyone."
Liz Gcarehome.co.uk rating: 4.27 out of 5
"My sister and I went in every day to help by feeding Mum lunch. My mother was a resident in Westvale Nursing Home for around 3 years. Her care and the support she was given was excellent. All the staff did their utmost to make her comfortable, as Mum did not leave her bed for around 2-3 years. The only comment I can make is that there was never enough staff. The staff there worked so hard to look after the residents and the main nurse on the upstairs floor was excellent at her job, nothing was too much trouble."
M Mcarehome.co.uk rating: 4.42 out of 5
"I feel happy and secure here. The staff are friendly and make me feel at home."
N Kcarehome.co.uk rating: 4 out of 5
"I would like to say thank you to the care staff at Westvale for supporting our family and helping us through the recent loss of our father, they were very kind and although our fathers stay was short we think this was a very relaxed and pleasant home. In these situations there is never a perfect place but we all appreciated Westvale at our time of need. We would recommend this care home."
Catherine Hcarehome.co.uk rating: 4 out of 5
"My care during this period has been very good. During October my son was away on holiday and the staff have ensured that I have not gone without any of the things he would do for me."
D Ccarehome.co.uk rating: 4.42 out of 5
"My mum passed away in august this year at Westvale House. She and all my family cannot thank the staff enough. She died with dignity and peacefully.The care she received was amazing, the staff all care. Always smiling staff, helpful in any way they could."
Susie Gcarehome.co.uk rating: 5 out of 5
"Westvale cared for my aunt for six years. Care was excellent and very high standards in all aspects. Delighted with how happy she was there. It gave me great peace of mind."
Anne Gcarehome.co.uk rating: 4.83 out of 5
"I was extremely concerned when my mum went into a nursing home and made enquiries about CCTV cameras. However within a very short time I realised I need not worry about mum being a resident at Westvale. The whole atmosphere of the place is warm and inviting, the staff are very friendly. I find it difficult to nominate 1 person for 'employee of the month' as the ones who I meet via my mum are all brilliant. I have 5 brothers and lots of nieces who visit mum regularly and they would all agree with my comments. If I have any concerns/ queries I can always go to the office to speak to someone. They always have time to put my mind at ease. The carers I have seen always make a point of smiling, speaking and sometimes 'playing' with the less able residents. We recently had a party at Westvale to celebrate mums 86th birthday. The chef made a tasty buffet and the activities worker arranged for entertainment and balloons etc. I would highly recommend Westvale !!"
Yvonne Ccarehome.co.uk rating: 4.67 out of 5
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