What our families say

We score 9.4/10

27 Reviews

Requires improvement

08 June 2017

View the reportView our response

"My mum is treated with dignity by all the staff. The staff all work very hard and are friendly. I can't fault anything."

Margaret J
carehome.co.uk rating: 5 out of 5

"Excellent service. Staff excellent. Very happy while staying at Westvale House."

Kathleen R
carehome.co.uk rating: 5 out of 5

"Food - Variety and quality top class. Chefs always will offer an alternative dish to residents. Very much appreciated. Less TV and more getting everyone involved - the sound of the TV takes over the room. Room - often clothes just put on the top shelf in wardrobe and on the chair. No idea whether clean or worn. Wardrobe full of items for use, as is the toilet room - more like a storeroom. Shelf piled up with razers - this is a new occurrence - storage of items is now on the packs in there. Not good."

Cynthia W
carehome.co.uk rating: 4.3 out of 5

"The staff are very friendly and caring. There are lots of activities and open days of residents and families. The food and drink are excellent and my stepdad receives a very high standard of care."

Jane Y
carehome.co.uk rating: 4.17 out of 5

"My nana has only been here for 2 weeks, however, in that time, I have seen that she is happy, safe and well cared for."

Julia C
carehome.co.uk rating: 5 out of 5

"Food and kitchen staff first class and very obliging. Toilet visits are often delayed - probably due to staff shortage, but very stressful. Clothes do tend to go astray, but usually turn up."

Cynthia W
carehome.co.uk rating: 3.83 out of 5

"A lovely relaxed environment. The care staff are excellent and attentive and this has really helped my stepdad to settle in and adjust to living in the home."

D W
carehome.co.uk rating: 4.58 out of 5

"Overall content with the services my wife received on occasions. Extra staff would have helped."

John M
carehome.co.uk rating: 4.2 out of 5

"In our experience, the staff are attentive, caring and very hard working. The home is clean and well run. We always receive a warm welcome and feel reassured our sister-in-law is happy and contented."

Glenys V
carehome.co.uk rating: 5 out of 5

"My neighbour went into hospital and then to the home for respite. While in the home he has been very happy with his room, the care he is getting, in fact, he wants to stay in the home instead of returning to his house. I think they are trying to get him in as a resident because of his standard of care."

K T
carehome.co.uk rating: 5 out of 5

"Staff always polite and helpful and very patient. The chefs provide excellent meals and there is always an alternative offered if nothing on the menu appeals. The downside is the late arrival of the morning tea trolley, often around 11.30am. Activities are often left to visitors to organise."

Cynthia W
carehome.co.uk rating: 4 out of 5

"Very happy with this care home. They look after my Mum really well. It is expensive but I suppose you get what you pay for and only the best will do for my Mum. Each year the prices seem to go up a lot which leaves a slight sting in the tail but overall a very good care home."

Sandra C
carehome.co.uk rating: 4.83 out of 5

"Sadly my Nan spent her last times of 96 years in Westvale. She was sadly let down by Westvale and we are extremely disappointed some 6 months later to still be waiting for answers to our concerns. We are disappointed that we were taken in by the brochure, look and feel. It wasn’t what it seems and a significant family regret."

Clare W
carehome.co.uk rating: 2.42 out of 5

"I have researched many care homes and my mum stayed in several for respite care. I can honestly say this is the best we have experienced. The staff and the facilities are second to none. The caring nature and atmosphere here make it a pleasure to visit and my mum is so happy here. The refurbishment has made this look like a 5 star hotel and the activities are always a pleasure. Highly recommend here!"

Tania F
carehome.co.uk rating: 5 out of 5

"Following a severe stroke, my aunt moved into Barchester Westvale House Care Home in November 2013 with a life expectancy of 3-4 months. She was totally bed-ridden and unable to do anything for herself. She survived for 4 weeks, This I attribute to the excellent care she received whilst in Barchester Westvale House Care Home. Whenever we visited (I did vary the times to check on her) she was always clean and tidy and she thoroughly enjoyed her meals. My aunt could be extremely difficult at times, the staff coped with her well and were courteous and she was dealt in a dignified manner, her privacy was upheld always. The staff were very welcoming to us and coffee offered if the trolley was doing its rounds! Can with all honesty recommend Barchester Westvale House Care Home wholeheartedly."

H G
carehome.co.uk rating: 4.25 out of 5

"I'm very pleased with everything that is being done for my husband. All the staff are great and very helpful. I cannot praise them enough."

Margaret C
carehome.co.uk rating: 5 out of 5

"Patients having to wait far too long for attention when requesting assistance ie commode request and when finishing on the toilet due to a shortage of staff however hard the work. Not a satisfactory situation in the morning that people are being washed, dressed and pills while using the commode, due to pressure on staff - again a lack of numbers. Eating utensils not up to standard in cleanliness."

Pam H
carehome.co.uk rating: 3.33 out of 5

"My wife has been a resident for 8 months and I have no complaints about Barchester Westvale House Care Home."

Philip H
carehome.co.uk rating: 4.75 out of 5

"I took a long time to find a suitable home for dad and Westvale House was the best that I saw. I am glad that dad was there. He was an 'easy' gentleman to have to cope for as he was quiet and cooperative. However, he was unable to talk and this was real frustration as often the care staff didn't have the time to be with him or understand him. His room was adequate but could have been cleaner. However, overall, the staff were really good and kind to dad and gave him the best care they could."

A L
carehome.co.uk rating: 3.58 out of 5

"Mu mum stayed at Westvale for one month. The care was palliative as she had suffered a huge stroke in November, that coupled with her Alzheimers was all too much for her sadly. The care received was very good and carers were all respectful and caring towards her. I have only praise and thanks for the team that took care of my dear mum. I would highly recommend to anyone."

Liz G
carehome.co.uk rating: 4.27 out of 5

"My sister and I went in every day to help by feeding Mum lunch. My mother was a resident in Westvale Nursing Home for around 3 years. Her care and the support she was given was excellent. All the staff did their utmost to make her comfortable, as Mum did not leave her bed for around 2-3 years. The only comment I can make is that there was never enough staff. The staff there worked so hard to look after the residents and the main nurse on the upstairs floor was excellent at her job, nothing was too much trouble."

M M
carehome.co.uk rating: 4.42 out of 5

"I feel happy and secure here. The staff are friendly and make me feel at home."

N K
carehome.co.uk rating: 4 out of 5

"I would like to say thank you to the care staff at Westvale for supporting our family and helping us through the recent loss of our father, they were very kind and although our fathers stay was short we think this was a very relaxed and pleasant home. In these situations there is never a perfect place but we all appreciated Westvale at our time of need. We would recommend this care home."

Catherine H
carehome.co.uk rating: 4 out of 5

"My care during this period has been very good. During October my son was away on holiday and the staff have ensured that I have not gone without any of the things he would do for me."

D C
carehome.co.uk rating: 4.42 out of 5

"My mum passed away in august this year at Westvale House. She and all my family cannot thank the staff enough. She died with dignity and peacefully.The care she received was amazing, the staff all care. Always smiling staff, helpful in any way they could."

Susie G
carehome.co.uk rating: 5 out of 5

"Westvale cared for my aunt for six years. Care was excellent and very high standards in all aspects. Delighted with how happy she was there. It gave me great peace of mind."

Anne G
carehome.co.uk rating: 4.83 out of 5

"I was extremely concerned when my mum went into a nursing home and made enquiries about CCTV cameras. However within a very short time I realised I need not worry about mum being a resident at Westvale. The whole atmosphere of the place is warm and inviting, the staff are very friendly. I find it difficult to nominate 1 person for 'employee of the month' as the ones who I meet via my mum are all brilliant. I have 5 brothers and lots of nieces who visit mum regularly and they would all agree with my comments. If I have any concerns/ queries I can always go to the office to speak to someone. They always have time to put my mind at ease. The carers I have seen always make a point of smiling, speaking and sometimes 'playing' with the less able residents. We recently had a party at Westvale to celebrate mums 86th birthday. The chef made a tasty buffet and the activities worker arranged for entertainment and balloons etc. I would highly recommend Westvale !!"

Yvonne C
carehome.co.uk rating: 4.67 out of 5

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