Reviews for Westlake House Care Home

I’d highly recommend Westlake. They looked after my father-in-law with care and respect during his last days and couldn’t have been more supportive. Big shout out especially to Betty, Tia and Clement - but the whole team are amazing.

Westlake House refer people to me for Physiotherapy so I visit the home often. The staff team is amazing - always helpful and knowledgeable - and help support the residents with any mobility / movement needs. This ensures that they make good progress. All the residents appear happy at Westlake and there is a lovely atmosphere at the home. They often put on regular activities aimed to increase and maintain independence and also improve memory and cognition. I would highly recommend Westlake for anyone looking for a home or for respite for their loved-ones.

"Westlake House is an extremely well run and comfortable care home. The staff are both efficient and well qualified, I felt that my mother was very well looked after during her stay there. It gave me great peace of mind knowing she was in the right place and being cared for by people who really do care."

Clive F
carehome.co.uk rating: 4.08 out of 5

"I have nothing but positive views on Westlake. My 97 yr old mum has been a resident for 18-months - over Covid and some of the most testing times for a care home management. The Westlake response was first class. All the staff - from management downwards - have been friendly and attentive to my mother's needs. The home itself is very well kept, all the furniture is recent, it's amazingly clean with fresh flowers and absolutely no bad odours! My mother presented with swollen and inflamed legs - however, with top care and good nursing they are back to normal - she can wear shoes again! Alongside this, a smart restaurant provides a good choice of 2 or 3 (nutritionally balanced) meals, access to hairdressing, manicure and pedicure etc. Not forgetting entertainment! This home offers outstanding care, and I am so happy my mother is in such good hands to see her through this time of her life."

John L
carehome.co.uk rating: 5.00 out of 5

"My mother was at Westlake House for a short time. The staff were fantastic and they looked after her with dignity and care. I would thoroughly recommend this home, all the staff were very helpful and nothing was too much trouble."

Judy R
carehome.co.uk rating: 4.58 out of 5

"Mum has been a resident at Westlake House for 11 months now. Despite very challenging times for staff and family, the team at Westlake have given mum consistently high care for all her daily needs and welcomed her into their community at a time when it is difficult for family to be physically close."

Lesley
carehome.co.uk rating: 4.50 out of 5

"Mum was looked after with such care and kindness when she came out of hospital to convalesce at Westlake House after having had Coronavirus. The Manager and her team showed their professionalism, dedication and compassion when looking after Mum. Mum was able to make such good progress that she could return home."

Diana A
carehome.co.uk rating: 4.75 out of 5

"Really lovely staff, warm and welcoming. I feel really happy that my friend of 50 years is happy and cared for. I have not had a moment's concern. Lovely place."

B F
carehome.co.uk rating: 5.00 out of 5

"Due to the current Covid-19 issues, I am unable to access the premises and give a potentially better result which I suspect may be the case to the ratings. The ratings shown are from my observations via glazed screen and my initial entry into the premises before lockdown. I will be happy to reassess once we are released from lockdown."

Anthony P
carehome.co.uk rating: 4.00 out of 5

"My mother came to Westlake House as we were impressed with the whole package offered from the friendly staff who were all extremely helpful and caring. The team made my mother’s last days as comfortable as they could, the facilities offered and rooms are all impeccable with a wide choice and variety of food, I would highly recommend."

Edward F
carehome.co.uk rating: 5.00 out of 5

"Westlake staff have provided my mother with excellent care since she first moved in 3 years ago. Her room is ideal for her needs and is warm and comfortable. She is now very frail, unable to move around much on her own and needs assistance with all activities of daily living, but is always well dressed and fed whenever I call in to see her. Staff members are always friendly and helpful, and keep me informed of any issues regarding my mother's care. Moving my mother to a care home from her own apartment was a major decision but I have no regrets whatsoever having chosen Westlake - absolutely the right move."

Michael G
carehome.co.uk rating: 4.42 out of 5

"The care home is a very bright and friendly place and the staff are very helpful too. It's a pleasure to visit people here."

I L
carehome.co.uk rating: 4.00 out of 5

"Very good staff."

J B
carehome.co.uk rating: 5.00 out of 5

"My husband has been a resident in Westlake House for just over a month. It has been difficult for both of us to adjust to a new way of life. However, every member of the staff has made us welcome. They have been amazing and supportive, which has helped him to settle in and for me to appreciate their capable care and expertise. We both are more than thankful."

V H
carehome.co.uk rating: 4.73 out of 5

"My friend was transferred from another care home and can honestly say there was no comparison. Westlake is far superior in all aspects from care to facilities. Although she was not happy with having to be in there she has settled in very well and I am sure she will be very happy."

P O
carehome.co.uk rating: 4.75 out of 5

"The care home is exceptionally clean, pleasant and the staff are very caring. I could not have had my mother put into a more suitable and stable environment of Westlake Care Home."

N B
carehome.co.uk rating: 5.00 out of 5

"I had a good feeling from the way I was treated on my first visit to see the home and this proved to be correct. My mum settled in amazingly quickly, describing the staff as kind, caring and respectful. I also find the staff kind and helpful and I particularly appreciate the efforts made to allow me to visit weekly, despite the Covid restrictions, through garden visits in the summer, then providing a ‘visiting pod’ before the weather got too cold, and introducing room visits as soon as they were allowed. Mum and I would both definitely recommend Barchester Westlake House."

Jane W
carehome.co.uk rating: 4.50 out of 5