Westlake House Care Home

Pondtail Road,

Horsham,

West Sussex,

RH12 5EZ

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Care enquiries 01403 618 351

New care enquiry phone lines are open 8am - 8pm

All other calls 01403 270 773

Westlake House Care Home in Horsham

Westlake House is a friendly and inviting residential care home, offering 24-hour nursing and residential care for older people in need of support. Alongside this, we offer respite care and short breaks, which can now be pre-booked up to a year in advance. Our person-centred approach to care is provided by professionals who are committed to making the home an exceptional place to live and enable all residents to enjoy an improved quality of life.

Westlake House had a major refurbishment in 2017 and its new appearance was carefully designed with the people we care for in mind. The home now has en-suite, fully furnished bedrooms that can be personalised, beautiful lounge areas with views of our gardens, as well as elegant and spacious dining rooms.

Our high quality facilities and standards of care are reflected across all aspects of life within the home; our team of chefs are passionate about producing nutritious meals that are appetising and varied. Meanwhile, our activities coordinators work hard to create exciting social programmes that appeal to residents' own interests.

We welcome guests at any time, so why not arrange a visit and experience West Lake for yourself?

Latest News

Staff at Westlake House are celebrating after our home performed strongly in Your Care Rating 2017/18, a nationwide survey of care home residents, family members and friends. The results show that we were given an overall score of 905 out of 1,000 by family and friends. You can read the report here.

Types of care

We always aim to deliver bespoke care to those who live at our home. We tailor our services to meet the unique requirements of each person and in a way that celebrates their individuality, whilst also helping residents to maintain as much independence as possible and treating them with dignity at all times.

Residential Care

Respite / Short Stay

Facilities

Wi-fi available
En-suite rooms
Step-free access
Hairdressing salon

On-site

Activity room
Conservatory
Internet access/wifi
Laundry

Accessibility

Disabled bathroom
Disabled WC/facilities
Disabled parking
Lift

Accommodation

Double rooms
Electric profiling bed
En-suite toilet
En-suite toilet plus bath/shower

Our Team

The dedicated and experienced team are passionate about providing quality care to each individual living at the home.

Clare Hall

General Manager

Hi, my name is Clare and I am the General Manager here at Westlake. Welcome to our website!

I have been a qualified general nurse for over 30 years. For the first 13 years of my career, I was primarily hospital-based, having worked not only in the UK as a ward sister, but for 8 years in the Middle East in acute care.

I have worked since in regulation as a home inspector and have enjoyed the opportunity to work in social care as a nurse, manager and mentor.

Having experienced successful roles in both regional and operational positions, I found my niche was having a more hands-on approach in the position of a registered home manager, where I could both nurture my team and deliver great outcomes for those we support.

My passion is to always strive to ensure anyone in our care receives the safest and highest quality support, and I'm excited that Barchester has given me the opportunity to do this.

I'm looking forward to supporting and leading a great team to achieve the outcomes we all expect in a way that allows residents to retain their dignity and independence as much as possible.

I'm proud of my nursing registration and being a trainer and assessor. I am passionate about ensuring that people live well with dementia and hold a trainer certificate in dementia care. I have led successful teams that have been nominated nominated in various categories for a National Care Award, in addition to winning an internal award for 'Best Care Team'.

Get in touch Meet my team

Tria dela Cruz

Deputy Manager

I am a registered nurse and have experience working as a manager of another nursing home prior to joining Westlake House in October 2018. My role is to support and assist the General Manager in running the care home on a day-to-day basis. I am involved in leading and supporting the nurses to provide excellent care services to those we support. I am happy to be a part of a great and dedicated team at Westlake House.

Louisa Moyo

First Floor Sister

I joined Westlake House in 2004 having worked in a number of care homes since 2000. I am responsible for the care of the residents who live on the first floor. I love getting to know the residents and their families and ensuring that they get the best care during their stay at Westlake House.

Dawn Charania

Administrator

My name is Dawn and I have worked for Barchester since October 2015, previously as an Admin Assistant and, since moving to Westlake House, as an Administrator. I am here to help residents and loved ones with any administrative queries they may have.

I have worked in accounts for the past 30 years and am here to help you. Please feel free to come and introduce yourself to me and my team.

Louise Bettiss

Head of Activities

I have been at Westlake House since 2008. I work to ensure that residents enjoy a range of entertainment throughout the day; this varies from sports, such as indoor carpet bowls and kurling, to outings, crafts, quizzes and whatever residents feel like doing on any particular day.

We take pride in the variety of activities we offer; access to a minibus means that we can go for trips to the seaside or out for lunch any time residents want to.

All the team believe that it is important to be active both in mind and body; having fun no matter your age is at the core of our philosophy.

Violeta Olteiu-Chivulescu

Ground Floor Sister

I am responsible for the care of the residents on the ground floor. I ensure that each resident receives excellent person-centred care and work alongside the team to make sure that thorough and accurate care plans are in place for each individual.

Qualified in 1985, I have 20 years experience in hospitals both in New Zealand and Romania. Most recently, I moved to the UK in 2010 and worked for people with learning disabilities before joining Westlake House in 2011.

Diane Mancini

Chef

I joined the team at Westlake House in 2013 and enjoy making delicious food which is full of flavour for our residents to enjoy. My speciality is cakes where I like to be creative and make them look beautiful. I love to chat to the residents and although I have only recently joined the team, I feel very much part of the home at Westlake House.

Peter Embling

Maintenance Manager

Prior to my position at Westlake, I was a Maintenance Manager at a local airfield, and I am looking forward to taking the maintenance position to great heights here.

My role means that every day is different; one minute l am plumber, then next an electrician, then a painter & decorator – just to name a few of the things l do!

I enjoy all the discussions that I have with the residents here at Westlake and every day they teach me something different. I enjoy working alongside and discussing with residents the different ways to do things.

Joanne Graysmark

Head Housekeeper

I joined Westlake House in 2014 and have enjoyed working alongside the great housekeeping team.

Prior to Westlake, I have worked as a Head Housekeeper both in a Care Home and in a hotel.

Our team strive to bring the best standards to the people who live at Westlake House. Please come and speak to me if you have any feedback you would like to give. We are always looking to improve what we do and your opinions matter to us.

Life at Westlake House Care Home

Ensuring that we deliver high quality care to those we support isn’t our only priority here – we also want to offer excitement and, most importantly, to ensure that everyone feels at home. That is why we employ trained staff who are committed to delivering a stimulating activities programme and nutritious cuisine, which are supplemented by services and facilities that are designed to make life here as pleasant as possible.

Food & Nutrition

We offer a constantly evolving menu that caters to the tastes and dietary requirements of those we support.

Find out more

Activities & events

Our activities programme is planned with individual tastes in mind, and residents always have the opportunity to try new and exciting things.

Find out more

Care & Facilties

Our facilities are designed to the highest standards and the care we provide is delivered by passionate and highly-trained professionals.

Find out more

Westlake House Barchester Healthcare

Email us

What is the nature of your enquiry

01403 618 351Care Enquiries

01403 270 773 All other calls

What happens now?

Are you ready to discuss your individual care requirements? Pick up the phone and talk to us, book a visit to our care home or come and take a look around our facilities.

Care enquiries

New care enquiry phone lines are open 8am - 8pm

01403 618 351

All other calls

01403 270 773

Send us an email

Use our online form

Useful downloads

Here to help you make the right decision about your care requirements.

Find us

Pondtail Road Horsham RH12 5EZ Get directions

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