What our families say

Barchester Westgate House Care Home Recommended on carehome.co.uk
We score 9.4/10

27 Reviews

Barchester Westgate House Care Home Recommended on carehome.co.uk
Requires improvement

16 May 2018

View the reportView our response

"The staff is willing, courteous and compassionate. All is clean and smells clean. Patient's dignity is respected and visitors made welcome. My wife is so lucky to be here."

Geoffrey R
carehome.co.uk rating: 4.92 out of 5

"Management new ideas and strategies has improved relationships between families and residents in Westgate House. Staff are more responsive and alert to their duty of care to residents. Relatives are well informed of events and achievements and award in a well-composed newsletter with pictures to support every event."

Rosamund D
carehome.co.uk rating: 4.08 out of 5

"My sister was treated with friendliness, respect and professionalism. The staff are caring to my sister from her first day to her last. Thank you."

Leza M
carehome.co.uk rating: 4.5 out of 5

"The staff are always very helpful and welcoming when I visit. There are always members of staff who are very kind and make sure mum and myself are comfortable and have everything we need. It is important to me that mum's clothes, hair and appearance is clean and tidy. She is always 100% clean, tidy and smiling. Mum's room is always fresh, clean and spotless. Mum has been in this home just over 6 months. I feel that all my mother's needs are met, someone is always keeping an eye on her, or close by, making sure she is OK. Mum smiles a lot which makes my heart feel glad and gives me peace of mind. Thank you."

carehome.co.uk rating: 5 out of 5

"Only good things to say. Lovely."

Violet D
carehome.co.uk rating: 4.45 out of 5

"I feel very much at ease that my husband is in this care home. I believe I made the right choice. The staff are so warm and reassuring always - I sincerely thank them for the love and care they are giving to both my husband and myself. God bless them all, their work is not easy, I have done such work in the past so I appreciate what they are doing."

Sheva W
carehome.co.uk rating: 4 out of 5

"A very good standard of care. All staff are friendly and professional and the manager is very good at listening and dealing with concerns."

carehome.co.uk rating: 5 out of 5

"The staff at Westgate House have provided an extremely high standard of care. They have done everything possible to make my mum feel settled and comfortable. They are very professional and attend to her medical and emotional needs. Everyone is so kind and supportive to the residents."

carehome.co.uk rating: 5 out of 5

"This was a good review, on the whole, I found I was given helpful information held in a calming environment which always helps at these times, hopefully, this will continue."

carehome.co.uk rating: 3.67 out of 5

"The care home staff at this facility are very good especially the receptionist - very helpful and always well presented. Nothing is too much trouble for her. It's always nice to see a smiling face when entering a building."

Alvin C
carehome.co.uk rating: 4.33 out of 5

"The environment and staff projected both a professional and family feel. I cannot fault the service provided and given my grandmother condition, she was happy and very well looked after."

Limahl G
carehome.co.uk rating: 4.83 out of 5

"My daughter's carers work very well with her making sure her needs are met. When I visit my daughter, she appears very happy. I am very happy with Westgate House Care Home."

carehome.co.uk rating: 4.63 out of 5

"What can I say apart from thank you to all the staff on the 1st-floor, kitchen and activity staff and basically the manager and her team. The activities were fantastic and plentiful for the residents throughout December and the Christmas day lunch and festive celebrations were brilliant all the residents and us the family who attended had a wonderful time, mum was so happy. Thank you and a happy 2018."

Shirley D
carehome.co.uk rating: 5 out of 5

"My mum was a resident from March to December when she died. From our first visit to the home we knew it was right for Mum. The first person we met who showed us around was friendly and welcoming. What was also good to see was the way the staff were friendly, kind and supportive to each other. It really was like being in a family and not a home. Mum was always treated with respect and her dignity was always taken into account. She was encouraged to make friends and we were always made welcome. Mum was happy."

Sharon B
carehome.co.uk rating: 4.33 out of 5

"We are not all perfect, as we all have our flaws, but regarding this place, I have never regretted being part of this community of great people. The hospitality is good, as both staff and management are supportive. The management team are always available to listen and attend to my needs. In short, I am glad to be here, to meet some lovely and supportive staff."

Abdigami J
carehome.co.uk rating: 4.17 out of 5

"I find the staff caring, hardworking and friendly."

Rosamond D
carehome.co.uk rating: 4 out of 5

"A very good interaction between staff and residents. Also good interactions between staff and visitors. The care offered to the residents is excellent. Once when I bought my mother's sister for a visit one of the care assistants offered us tea and cakes, which was well appreciated as we had had a long journey, but she didn't know that."

Mikloth B
carehome.co.uk rating: 4.58 out of 5

"My father is getting great care and attention and as a result of this, his health and demeanour have vastly improved over the time that he has spent here. It was a long wait, but I am so convinced that it was worth it."

Christopher S
carehome.co.uk rating: 4.25 out of 5

"My 92 year old mum was fortunate to be accepted for a placement in nursing care after she lived in a well-known care home for dementia residents, this is where she fell over hurting herself badly, leaving her with psychological problems and a fear of falling and left day to day alone in her bed without being shown due care and attention. Westgate House Care Home has been a godsend after three miserable years! It is clean and bright, friendly carers and nurses, very well decorated. Rooms are lovely and welcoming and again tastefully decorated/furniture. Excellent food and day to day interaction with staff and residents. Activities are varied and plentiful, a small cafe on site and a lovely garden."

Shirley D
carehome.co.uk rating: 5 out of 5

"My experience of Westgate House to date has generally been satisfactory. The staff have shown me respect as is due to me."

carehome.co.uk rating: 3.75 out of 5

"My mother has been her since October last year. She is very well looked after. She is clean and tidy and her needs are well catered for. She has dementia. The staff are friendly and willing to follow any family directives and personal preferences. However she attends activities in the morning but gets bored afternoons and evenings. I visit regularly at different times but otherwise she is well looked after."

carehome.co.uk rating: 4.08 out of 5

"Extremely friendly home, very clean and everybody is so cheerful."

carehome.co.uk rating: 5 out of 5

"This is my mothers second short stay at Westgate. Overall from the management assessment to the care and attention that my mother received on both occasions, I found it to be of excellent standard. The staff have shown great attention to detail in caring for mum. The staff have taken the time to get to know mum as an individual and have noted her personal needs very well. Thank god for Westgate House."

Desrine S
carehome.co.uk rating: 4.83 out of 5

"My wife was a resident at Westgate House for 9 years. We celebrated our 60th Wedding Anniversary here in 2004, we got a nice telegram from the Queen. When my wife sadly passed away, I planted a rose tree in her memory in Westgate garden. The home is so welcoming and I was so happy with the care they gave my wife. I come here three times a week to talk to people, to be friends because I enjoy going to Westgate House."

Augustus W
carehome.co.uk rating: 5 out of 5

"Westgate nursing home is a friendly environment that does an amazing job in caring fro its residents and creating an environment that is conducive to its residents."

Laurie R
carehome.co.uk rating: 4 out of 5

"I find the staff helpful and caring to my dad. They keep me informed about any problems with my dad which helps a lot. This home is well managed clean and always smells clean very inviting and friendly."

Sandra B
carehome.co.uk rating: 4.75 out of 5

"My husband enjoyed his stay in the Barchester Romford Road, London. All the staff were kind and considerate. Many, many thanks for your kindness."

Mary B
carehome.co.uk rating: 5 out of 5

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