Reviews for Westgate House Care Home

We had a very positive and caring experience when my mum moved to Westgate. The staff on Glenpark Ward are lovely and although mum arrived at Westgate House Care Home with advanced dementia, her feelings were always taken into consideration when making choices about her. Thanks to all of you for making mum's stay one where she felt safe and loved.

"My dad has been a resident at Westgate House Care Home for over 1 year. He is very happy there. He has Vascular Dementia and needs help with his 'daily needs', such as washing & shaving, dressing etc. He has a lovely room with its own toilet and sink, so he can maintain his own continents. He loves the food (which smells lovely). And the staff are great company and are friendly towards him. My dad joins in daily activities which he enjoys and is taken out regularly so he gets fresh air and fun. Westgate House have a lovely garden, which is lovely for visitors to sit out with the resident. I have had a whole year of 'Peace of mind' knowing my dad is well cared for and in a safe place ."

Samuel N
carehome.co.uk rating: 5.00 out of 5

"I came to the home straight from having a mastectomy. From arrival to leaving the service, across the whole home has been outstanding. All staff work tirelessly for their patients always with kindness, compassion, patience and love. Nothing was too much, they were so attentive to my needs. I would recommend this care home as a place where you are included, given the highest quality of care and all staff have an excellent work ethic, professional yet personal."

Jaqueline J
carehome.co.uk rating: 4.92 out of 5

"Three carers, in particular, are excellent and a credit to the care home."

A G
carehome.co.uk rating: 4.17 out of 5

"My cousin came for four weeks of respite care following an initial visit to assess the facility. We have found all of the staff, from the managers, nursing staff, carers, housekeeping staff, activity organiser and reception team friendly, helpful and caring. They quickly established a rapport with us and my cousin. We feel she has benefited from her stay and would like to thank everyone involved."

Stephen B
carehome.co.uk rating: 4.58 out of 5

"The service received today was outstanding. We were greeted by staff who showed us professionalism throughout. I am happy and appreciative of the service."

Julliet W
carehome.co.uk rating: 4.75 out of 5

"My mother was a resident of this care home for 7 years and I am very pleased with the level of care offered to her. The room is very clean and tidy, furthermore, the staff are very polite and friendly which makes it a great experience to visit."

S J
carehome.co.uk rating: 5.00 out of 5

"Westgate is a very pleasant home. Most of the staff are very friendly and helpful. They look after residents with care and respect. Very clean and always a nice, friendly face you can always talk to."

Kenneth D
carehome.co.uk rating: 4.00 out of 5

"The home is well managed and the staff are kind and helpful."

N E
carehome.co.uk rating: 5.00 out of 5

"Very respectful staff. The food and drinks are varied. Good communication. All provisions have been met."

D H
carehome.co.uk rating: 5.00 out of 5

"I'm very pleased with the care my husband is given."

J W
carehome.co.uk rating: 4.58 out of 5

"Seen lots of improvements in decoration inside of the building. In regards to my grandmother, I have seen many improvements, and we are happy. Still missing items, Bible, gold earrings but otherwise a big improvement on treatment from the pandemic, she now looks like she is being looked after. Food, not 100% satisfied, still not seeing Caribbean food as promised? Pizza and beans are not good, hard base for someone with hardly any teeth, which was hard seeing her chew her food."

M D
carehome.co.uk rating: 3.83 out of 5

"I have found my aunt to be well cared for. She is always clean and tidy and comfortable. She enjoys the food and always clears her plate. Her room is clean and tidy. The staff are friendly and caring but obviously very busy."

S G
carehome.co.uk rating: 3.92 out of 5

"All staff have been amazing including the night staff they go the extra mile to ensure my mum is comfortable as well as myself. The relationship I have with my mum's carers they both always relay all information to me regarding my mum and gives me the ability to have trust in them whenever I am unable to visit on a daily basis. All the staff go above and beyond to give me support and they always make sure that your well-being is a priority if you are in their presence, especially during difficult times."

Nancy E
carehome.co.uk rating: 4.08 out of 5

"Barchester Westgate is a very good home with excellent staff and management. Nothing is too much for them and they take good care of my partner. The staff are all friendly and helpful. If we had any issues I would feel confident to raise them with staff and management. I am very happy with the care provided. Thank you."

Z S
carehome.co.uk rating: 5.00 out of 5

"A very clean and tidy care home, with very friendly, dedicated staff. The residents are very well looked after in a well maintained and secure environment."

Mark K
carehome.co.uk rating: 5.00 out of 5

"Absolutely the best care possible if I could give more than 10/10 I would make it 20/10. All the staff are really the best you could ask for and my daughter loves everyone here. It makes me a proud dad and very happy. The staff are the best of the best."

C A
carehome.co.uk rating: 4.83 out of 5