Reviews for Westergate House Care Home

"Mum has been a resident of Westergate House for several years now, and I have nothing but praise for the wonderful staff of this care home. They consistently provide care at the highest level with compassion and humour, and I am happy to give the home a 5-star rating."

I have been very impressed by Paul the senior manager at Westergate House. I needed some advice regarding my father’s dementia and suitable placement for him. Paul was kind friendly and very knowledgeable giving me the options that I needed. Westergate House are very fortunate to have such a dedicated and passionate leader. Thank you Paul for all of your help.

"My father spent a year at Westergate Nursing home due to his dementia and nursing needs, he sadly passed away in December For the duration of his stay and especially my fathers final days, the staff cared and supported my father with such kindness and empathy Not only did they care for my father, they also supported me throughout the year The communication from the staff was excellent. I would like to thank all the staff, for all the care and support they gave my father, I will be forever grateful"

"A very nice home with the feel of a private country hotel. The staff are very kind and thoughtful and tend to not miss small details which makes all the difference to the care they provide. I would strongly recommend this particular nursing home."

"My husband joined the community in September following a fall and a two week stay in hospital. The nurses and carers spent time with him giving him reassurance that he was now in a safe and caring environment. The home has a calm atmosphere and the residents are treated as individuals by the friendly staff. Visitors are always made welcome . There is a comprehensive activity programme taking into account all levels of ability. Frequent reminiscence therapy sessions take place. From my experience I can recommend Westergate House."

Westergate House provides consistently excellent care in both the residential and nursing wings. The grounds are immaculate and it is just such a pleasure to be there. The whole team is so friendly and helpful and the residents are so happy. There are plenty of outings and activities. Under Paul’s leadership I have full confidence in Westergate House and the well trained and caring team. Thank you for all you do.

"My husband moved into Westergate House about eighteen months ago, & has settled really well. He has dementia & requires nursing care. He has improved since being in Westergate House & I know he is happy, due entirely to the care he is getting which is exemplary. The carers go way and beyond. They are all so kind, patient & caring. He enjoys his food ; the quality & presentation is outstanding. We enjoyed a delicious family lunch with him in the conservatory to celebrate his birthday, & the chef & his team were amazing. Nothing was too much trouble & our lunch was superb, all wonderfully served to us. I visit often & I am made to feel so welcome, whatever the time. I would highly recommend Westergate House & I really couldn't wish for a better care home for my husband."

"My Gran resides at Westergate House and on Friday we took her out to attend a funeral. When we returned to the nursing home, as we drove in, my Gran said "home sweet home". It was heartwarming to hear her say this and reinforces that we made the right decision to choose this home for her. We viewed 4 different homes and this is by far the best. Knowing she is so happy living at Westergate House and that she considers it her home is wonderful. Thank you to all the staff for your care, hard work and dedication and for making my Gran so happy in her home."

My Gran resides at Westergate House and on Friday we took her out to attend a funeral. When we returned to the nursing home, as we drove in, my Gran said "home sweet home". It was heartwarming to hear her say this and reinforces that we made the right decision to choose this home for her. We viewed 4 different homes and this is by far the best. Knowing she is so happy living at Westergate House and that she considers it her home is wonderful. Thank you to all the staff for your care, hard work and dedication and for making my Gran so happy in her home.

"My sister has been a resident for 7 years now and I could not be happier with her care. The staff are marvellous and so friendly and caring. The food is amazing. I am just so pleased to see my sister so happy."

"My parents have been resident at Westergate House for just over a year. My 94yr old father arrived in a sorry state following a 6 month stay in hospital. His improvement has been absolutely remarkable due to the 1st class care he's received. The staff are very friendly, kind & caring & nothing is too much trouble. The food is delicious, with both parents' birthdays being celebrated there, with family present. Entertainment is first class, & the trips out. My mother is resident in Memory Land & every effort is made for both parents to spend time together. They are both very happy at WH."

"My Father spent 18 months at Westergate House passing away peacefully on April 11th 2025. He suffered from progressive Alzheimer's - the team at Westergate kept him safe, content and calm, often happy as well. In his final days and weeks the care was exceptional (as it always had been). Communication with family was excellent and intervention with medical professionals was always timely and caring for his best interests. The team at Westergate gave him the best possible 18 months and removed some of the worry family enabling us to visit and enjoy Dads company rather than constantly trying to deliver the care that he needed. When we visited the welcome from the team was exceptional and much appreciated. Thank you to the whole team and such great leadership from Paul"

"Very satisfied in the care my husband is getting. Nothing is too much trouble from all the staff for help and understanding. We thank the carers especially for help my husband in managing his meals due to his Parkinson tremor. The catering is especially to be recommended. The entertainment is fun and adds an extra bonus for the residents to take part in if they wish. All visitors are always welcome and I can say that from experience. Thank you to all the staff."

"Dads care at Westergate has been excellent. All the staff were wonderful with Dad and ensured we were comfortable he was being cared for properly Thank you to everyone. Dad was happy to return home but sad to leave his 'friends'. A massive thank you from all the family x"

"I was recommended to this Home after a not so good experience in a previous one. This was the best move I made as his care has been first class. no restrictions on visiting. I always found him well cared for and completely relaxed, even in his poor mental state. Thank you Westergate House, Fontwell"

"The care given to my Dad was exceptional. I am very grateful for the rest-bite care given during this period and in fact it is the second time that we have done this. What is lovely to see is the personal energy given by each of the care team to make my Dad's day the best it can be. The staff clearly love what they do and most of the team hadn't changed and recognised him from the first visit. The food is fabulous. The way we are welcomed into the home too makes each visit special. The activities on offer Dad loved getting involved in, I have never seen Dad do pilates before - he loved it and made me join in aswell! This is a very special home with a care team that made Dad's stay a special one."

"I can't speak highly enough about the way in which all staff at Barchester Westergate House Care Home take such good care of my parents, who came with differing needs. They are in different areas of the building but are able to meet up whenever they wish, kindly facilitated by the staff. My parents have very specific requirements about what they want and how they like things and the team manages to successfully navigate their needs and requirements to a very high standard. The home has the feel of a small country hotel and it is always a delight to visit and enjoy a coffee and slice of delicious, homemade cake with my parents in the bistro area. The food and dining environment are excellent and there is a fantastic range of entertainment provided to suit both their needs. From the second one arrives at reception to the time one leaves, all staff are friendly, helpful, welcoming, efficient with a can-do attitude and I think it would be fair to say, above and beyond attitude. Thank you so much."