What our families say

Barchester Westergate House Care Home Recommended on carehome.co.uk
We score 9.6/10

46 Reviews

Barchester Westergate House Care Home Recommended on carehome.co.uk
Good

06 September 2017

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"My mother has been treated with the utmost care and consideration at all times. All carers and staff attend to her every need with such kindness and encouragement, patient at all times."

V Maureen P
carehome.co.uk rating: 5 out of 5

"As a visitor - I was made most welcome by everyone I met. Thank you."

M D
carehome.co.uk rating: 5 out of 5

"An outstanding establishment where residents are treated with care and respect by all the staff, who are friendly and professional."

K M C
carehome.co.uk rating: 4.5 out of 5

"All your staff have been excellent and as a result, my father is settling in well. A special thank you to a certain, male, member of staff who is absolutely outstanding. Together you have made a difficult time much more manageable and less painful! Thank you!"

Miles B
carehome.co.uk rating: 4.73 out of 5

"My mother moved into the home in April 2018. She was discharged from hospital and her previous care home could not take her back. Westergate House could not have been more helpful and within days she was moved in. Staff absolutely amazing, made her feel very welcome and got her to walk within 4 days of being there. Cannot thank everyone enough. Highly recommend."

Diana S
carehome.co.uk rating: 5 out of 5

"Our mother has recently become a resident and our family have been overwhelmed with the level of care provided and the helpfulness of all members of staff. Nothing is too much trouble for anyone."

Patricia L
carehome.co.uk rating: 5 out of 5

"After a serious sepsis episode, Mum has made an amazing and what we thought impossible, recovery. Thanks to all for the care and help she has been given since her return to the home."

Linda S
carehome.co.uk rating: 5 out of 5

"My elderly cousin moved to Westergate House from a care home where she had been bored, lonely and sad. At Westergate House she has regained her old sparkle and has absolutely blossomed. Westergate House Is a gracious regency building which provides a lovely, spacious and peaceful environment where the staff all work together to make a safe and caring home for the residents. My cousin has enjoyed joining in with the varied activities programme, she has made friends, eats very well and always looks relaxed and well cared for. Staff go out of their way to assess and meet the needs of the residents. Over months and years really caring relationships are established so residents feel secure in the knowledge that they are valued individuals with kind and experienced staff ready to help where needed. I enjoy visiting at Westergate House and would be more than happy to live there myself."

A V
carehome.co.uk rating: 5 out of 5

"I have just returned from one week of respite care at Westergate House Care Home. I returned home (to sheltered housing) completely rested in body, mind and spirit. Particularly noticeable was the patience and gentleness of the staff and the relaxed nature of the residents. I felt safe and cared for in a quiet atmosphere. The dining room again was comfortably small and the chefs are to be congratulated on a basic menu well served. End of life can be quite difficult to handle but I think they have the balance about right."

H B
carehome.co.uk rating: 5 out of 5

"My mother went into Westergate House after a nasty fall at home which necessitated a two-week hospital stay. At first, Mum was fairly unsettled and wouldn't really understand the need for her to be in a care home. My Mum has Lewy Body Dementia and Alzheimer's but the care she receives on a daily basis is excellent in all aspects. The only thing she would like is to have more activities. She has suggested table tennis, although I'm not sure this would be entirely suitable! She's now very settled in the home and much calmer all round, so thank you all."

Catherine S
carehome.co.uk rating: 4.58 out of 5

"My relative is residing in the Goodwood area. The management and staff are professional, knowledgeable, caring and compassionate to residents and families. The food is outstanding as is the cleanliness. I feel that my relative has her needs met at all times. The manager and staff are always willing to offer family support. They are a great team."

J R
carehome.co.uk rating: 4.67 out of 5

"From the outset, the management and staff have been very helpful and supportive in assisting my sister to settle in. Prior to admission, she had been under a section 2, but I was reassured that the home and staff were experienced in this area and would give her every assistance in settling in, which they have. The staff are kind, supportive and communicate very well with her and ourselves. She is now in a safe, secure and happy environment for the rest of her life."

Chris E
carehome.co.uk rating: 4.08 out of 5

"My mother 92 was a resident of Westergate House Care Home for 7 1/2 weeks following a six week period in hospital for a broken hip. Her previous care home could not take her back as vascular dementia had set in post-op. My mother was in a sorry, very depleted state. I was so relieved to get her into Westergate and she and I received completely first-class care - love and warm support. She passed away there."

Annie J
carehome.co.uk rating: 5 out of 5

"I chose Barchester Westergate House Care Home after visiting 13 other care homes and having phone conversations with another 9. The choice has proven excellent in every aspect. At a very difficult time in our lives, we have both had the support and reassurance that we needed."

C P
carehome.co.uk rating: 4.92 out of 5

"I have been greatly impressed by the care my father has received at Westergate House, and by how very well his transition to the home was handled. I cannot praise the staff too highly for their kindness and care - they are all unfailingly good humoured, friendly, courteous and pleasant to deal with. I was impressed by how quickly every member of staff got to know my father, including those not usually directly involved in his care. As well as how very kind and caring the staff are in their interaction with my father, it is notable that he responds to them very positively, happy to see them and pleased with how they deal with him. His room is homely and bigger than I observed in other homes, the building spacious and the grounds attractive. I am never made to feel that anything is too much trouble and appreciate the kindness and understanding that has been shown to me. It has the feel of a happy place, and residents are calm and settled. I would recommend it without hesitation."

Deborah S
carehome.co.uk rating: 4.83 out of 5

"Dad went into Barchester Westergate just over a month ago on respite care and we have now made his stay permanent. We cannot fault the staff or management, both have been excellent both with Dad and with us. Friendly, helpful, happy, professional, hard-working staff. All very reasonable and have been great with Dad."

S L
carehome.co.uk rating: 4.42 out of 5

"Mum seems very happy at Barchester Westergate House Care Home. Whenever we visit, she seems calm and happy whatever day or time. Food very good and looked after by amazing caring staff with dignity."

Eileen G
carehome.co.uk rating: 4.92 out of 5

"We have found Westergate House to be excellent in every way. The down side is the cost! Mum is spending all her assets from the sale of her home! But, it's worth it to know she is in a lovely place."

Susan and Gerald B
carehome.co.uk rating: 4.92 out of 5

"I researched many care homes for respite care for an elderly friend and knew immediately Westergate House and its staff would be perfect should he ever need it. A year later the Deputy Manager remembered me and we arranged respite whilst improvements were carried out at his home. He loved it so much he decided to stay permanently and tells me I found Shangri La! I cannot think of a better way to describe Westergate House because he always says, "only the best is good enough." and I thank the management and staff from the bottom of my heart for making him feel so welcome and happy. I have no hesitation in recommending Westergate House because I know that he is happy, loved and well-cared for. If anyone would like to speak to me personally, I am happy to discuss our experience because I know it is daunting handing over a loved one but I feel relaxed knowing he doesn't want to be anywhere else. We visit almost every day because it is a pleasure, not a chore and the staff couldn't make us feel more welcome."

SMH
carehome.co.uk rating: 4.92 out of 5

"I have been extremely impressed with Barchester Westergate House Care Home. Overall, the care has been good and my mother (who has dementia) is a lot calmer. The staff are friendly, professional and supportive and have worked collaboratively with my father to provide the best possible care. They really excel at the activities that they engage the residents in which I think are particularly important for those with dementia. The activities coordinator is superb and tailors the activities for each resident. We love visiting her at the home because we can see she is safe and well looked after and the other residents and staff embrace my toddler running around."

Philippa G
carehome.co.uk rating: 4.92 out of 5

"My brother has been at Westergate House for about 8 years now and is well-settled and I think he would be reluctant to go anywhere else. The staff are excellent and general home management seems to work extremely well and reliably. Medical problems are picked up, dealt with and advised to me promptly. The only observable issues seem to be that other residents sometimes remove his TV remote control from his room and sometimes light bulbs are not replaced very quickly. My brother is always made ready to go out (When I take him out weekly). Generally a good experience and no worries about him staying at the home."

Chris CG
carehome.co.uk rating: 4.33 out of 5

"Westergate House has been fantastic for my mum. I cannot really find any fault. I am kept well informed of any issues quickly. The staff are patient and very attentive, my sister visits from Sweden every couple of months and spends all day at the home and the standards remains the same all day. They are sometimes a little short staffed but the carers do not let this effect standards, cleanliness is impeccable."

E F
carehome.co.uk rating: 4.92 out of 5

"Really good care in this home. We have had my mother in various homes and this is a very good one. Relatives and friends can come and go as they want. Mum is always clean as is her room and the general surroundings. I would recommend this home for dementia care."

Tisday
carehome.co.uk rating: 4.67 out of 5

"All well and pleased with the care of my aunt. Friendly service and clean."

Catherine D
carehome.co.uk rating: 4.25 out of 5

"My spouse has been in the Dementia Care section for three years. She is frail but has been well looked after. She is stable. The staff are caring, her personal hygiene, food and comforts are well in place. It is a pleasant, airy, clean place. Well looked after."

Michael G
carehome.co.uk rating: 4.75 out of 5

"Warmly welcomed to a happy, well staffed unit. Mum had enjoyed a lovely lunch and finished off with two glasses of milk shake, which she really loved. Staff are lovely and friendly and it truly is a lovely place for Mum to be. To see her happy makes me happy. Thank you Barchester."

S S
carehome.co.uk rating: 4.75 out of 5

"We visited numerous care homes before we came across Westergate House. We were immediately impressed by the beautiful setting, the overall standard, excellent facilities and, importantly, the fact that nursing care would be provided should it become necessary. Dad has been a resident here since March 2015. He has settled in really well, thanks to the wonderful, dedicated staff from who he receives excellent care and attention. His appetite has greatly improved and he loves the food - he's actually put on weight! There is also a good variety of activities and entertainment provided, and outings organised to different places with residents being actively encouraged to take part. We as a family cannot speak highly enough of the manager and his truly exceptional staff who work hard to provide the best possible care they can with cheerfulness, patience and affection."

Dorotea P
carehome.co.uk rating: 5 out of 5

"We knew that Mum had settled in within days of her arrival when she put her arm around one of the Senior Carers and wouldn't let her go and with the huge smile that she gives to the Senior Nurse when she comes along to see her. These are the ways that we can tell Mum is happy as she cannot express herself through speech so well anymore. When she first arrived at Westergate there was a big "Oh Wow" that came out, some "Splendids, Supers and Fabulousness"! After a week this hasn't changed and all of the staff have made a difficult time that much easier to cope with. The monitoring of Mum's condition, the care and attention she is given and the love and time she is shown by all of the staff is just so amazing and so overwhelming. My partner and I have both vowed that if we need nursing help or just some recuperative time when we are older, then Westergate is definitely the place to go to be very well looked after."

Charlotte W
carehome.co.uk rating: 5 out of 5

"My experience from this care home comes from the Fontwell Dementia Unit where my Dad has been a resident for over 2 years. The professionalism, care and support this unit gives to both residents and family is beyond words. They are a wonderful team who have given my Dad, who has such a complexity of needs, a quality of life beyond my expectations."

Paula
carehome.co.uk rating: 4.42 out of 5

"Mum has now been a resident at Westergate House for almost five years. Her admission became necessary when her level of Dementia, along with the death of her husband, became too much for me to deal with at home. This was the third home we used in the first difficult three month period and to say it was a Godsend would be an understatement. The facilities are excellent, the overall atmosphere is more of a country hotel than medical-based care home. The staff are patient, kind and above all, caring. I am pleased to thoroughly recommend Westergate House."

John L
carehome.co.uk rating: 4.83 out of 5

"The care that I have received has been both efficient and friendly from all members of staff."

P C
carehome.co.uk rating: 4.64 out of 5

"Our father is well cared for. All the staff appear to know all the residents by name and always speak to them when they go past, staff are friendly whenever we visit. The atmosphere is pleasant, calm and friendly. Seven-day staff rotating means there is no difference in the care/attention at weekends and vital continuity of care is delivered. Staff can always be found to answer visitors queries. Residents are encouraged to participate in activities and delivery is good. The staff are great with the residents. food always looks good and provides residents with a choice. Visitors tea/coffee is greatly appreciated."

Susan G
carehome.co.uk rating: 4.67 out of 5

"My elderly friend is suffering from dementia, now very advanced. She is finding it difficult to accept food and I have been so very impressed with the care the staff are giving, they give almost constant 1:1 attention and are being creative and kind in trying to tempt my friend to eat. Nothing is too much trouble for the caring staff at this home and I have been impressed from the beginning of my friends stay (July 2015) there. Their understanding of my friend's needs is excellent and the ratio of staff to residents is, I would judge, very high."

Sally C
carehome.co.uk rating: 5 out of 5

"I placed my father at Westergate House for a two week 'respite' stay over Christmas and the New year as I had moved the week before and couldn't accommodate him in my new home. Westergate team welcomed him warmly and without exception were kind, understanding and compassionate toward him. My father has vascular dementia and an obstinate nature which requires a flexible approach depending on where he is in his 'journey'. The team demonstrated this. The accommodation was clean and the bed really comfortable - my dad even managed to sleep past 8.30 - unheard of! The food wad also brilliant - he ate well and healthy for a change, and enjoyed the company and banter over a glass of wine."

S W
carehome.co.uk rating: 4.5 out of 5

"Although some of the fabric in the Memory Lane unit is tired the care is excellent. Staff are friendly and kind - to residents and visitors. There are always lots of staff and they work hard to give the residents a pleasant life and preserve their dignity - all with gentleness, smiles and encouragement."

Sarah F
carehome.co.uk rating: 4.25 out of 5

"My Mum was here for 7 weeks for end of life care and we were very happy with the standard of care. The staff are pleasant, well trained and helpful. I would perhaps say that this may not be the best place for end of life care although it's undoubtedly excellent for nursing and elderly care. My issue with it is that the home by necessity runs to a timetable and it sometimes seemed that Mum's needs were secondary, however, I concede that it was an emotional time and my view was probably somewhat biased. Before Mum went in we went through a rigorous interview where many items of information were recorded. However, it was frustrating that this was not referred to, for example we were asked if she always wore spectacles and we said yes but often she was left without them. One final thing was that we were told she would be checked on every 30 minutes, this was needed as she couldn't raise help by herself and she was prone to falls, however, we sometimes felt the checks were not carried out."

Kate J
carehome.co.uk rating: 4.75 out of 5

"I am so pleased that I chose Westergate House for my partner. He has vascular dementia and lives at Goodwood in Memory Lane. He is very well looked after and as happy as it is possible for him to be."

Ann M
carehome.co.uk rating: 4.75 out of 5

"Westergate is an all-encompassing care home that has provided exceptional dementia care to my Aunt, now 99 1/2 years old. I could not fault the home and the service it provides in any way."

Ian F
carehome.co.uk rating: 4.08 out of 5

"Astounding activities. Choice of food is excellent, quality appears good. The timing of evening meals is early (mother dislikes this) b ut understandable. (Perhaps it could offer a later snack service?) Carers are mostly empathetic and friendly. Management seems to care about staff and residents. Overall impression is of a good, well-run home."

N C
carehome.co.uk rating: 3.83 out of 5

"We needed a specialist dementia home quickly for our mother who could no longer be cared for at her current care home and were lucky to find that Westergate House had a vacancy. We were immediately impressed with the welcome we received, the obviously excellent organisation, the friendly staff and the ambiance of the house. The programme of care promised for our mother was just what we felt she needed and we have placed her there with every confidence that she will be well cared for. On arrival with our mother she was greeted by the member of staff who had assessed her the previous week and was taken into the EMI unit and made welcome, and was immediately engaged with a group who were playing scrabble. We believe that the one to one and the mental stimulation she will receive and to which we hope she will respond is just what she needs at this stage of her life. Its early days yet but we have every confidence that Westergate House is the best place for her now."

Richard A
carehome.co.uk rating: 5 out of 5

"We came to use Westergate House for care for Mum initially as respite as she has vascular dementia after looking at a variety of homes int he area. In her short term stay the staff were both professional but friendly and approachable to us and Mum. Mum's week went far better than we had anticipated. Shortly after this Mum deteriorated and we looked to placing her there permanently. The home were supportive and a great help to us in accommodating her at short notice whilst we sorted things out. Mum has settled well and the fact she has her dog with her is brilliant. Whenever we visit we are made to feel very welcome and included. They have enabled us to hand over Mums care and feel confident that she is safe, happy and part of a caring community."

LS
carehome.co.uk rating: 5 out of 5

"The home is clean, fresh, cosy and welcoming and mum has a comfortable room where she has privacy. All the staff have been very caring, open, professional and kind towards my mum and me, and have gone out of their way to explain reassure and communicate in a calm and sensitive manner. The atmosphere when I visit, which I do ad-hoc on a regular basis, has always been calm and friendly with everyone being looked after with great compassion and dignity, and the patient of all the staff in often difficult circumstances with residents in the secure dementia wing has been remarkable. Overall the care to my mum has been exceptional and that has been a very great comfort to her and me."

IM
carehome.co.uk rating: 4.58 out of 5

"My husband has been at Westergate House Care Home for nearly four years, and for the past 9 months or so, has been in the care of the nursing section of the home. I have nothing but praise for my husband's care in both areas of the home. The staff are kind and caring. The home is clean and bright, the food is good and adapted to each client's needs. I viewed several homes before visiting Westergate House and it was like a breath of fresh air entering the home from the homes I had previously visited. We were immediately given a warm welcome and shown around without an appointment, which is the best way to view. There have been a couple of things that I have had to discuss with the Manager, who is available at all times, and the matters dealt with immediately. I have absolutely no hesitation in recommending Westergate House to anyone who has to make such a difficult decision for their relative."

Carol S
carehome.co.uk rating: 4.33 out of 5

"Both my parents have lived at Westergate House since April 2015. My mother's health has improved dramatically since moving there. My parents both have beautiful rooms which are personalised. The staff team never stop!! They are always engaged with the residents with comforting and reassuring, personal care or having positive fun interactions. The staff show love and affection towards all residents in a professional considered manner. The environment is happy and cosy. I would like appropriate music played in the quiet part of the lounge - away from the TV as music is so beneficial for memories."

Susie F
carehome.co.uk rating: 4.75 out of 5

"My wife spent the last 8 months of her life at Barchester Westergate House Care Home in the dementia wing. Throughout this time, the staff cared for her needs with patience and kindness. I too was always made to feel welcome and my opinion valued which made my daily visits easier. I am very grateful for the service the home provided for my wife at a very difficult time in my life."

Hugh K
carehome.co.uk rating: 4.58 out of 5

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