Reviews for Westergate House Care Home

Amazing community minded organisation who have offered huge support to Eastergate Village Hall and the people who use it over the past 8 years. The staff are amazing, Lee in particular shows such genuine care to the residents that he brings to our weekly coffee morning. We highly recommend this as a place of care for loved ones.

My Gran resides at Westergate House and on Friday we took her out to attend a funeral. When we returned to the nursing home, as we drove in, my Gran said "home sweet home". It was heartwarming to hear her say this and reinforces that we made the right decision to choose this home for her. We viewed 4 different homes and this is by far the best. Knowing she is so happy living at Westergate House and that she considers it her home is wonderful. Thank you to all the staff for your care, hard work and dedication and for making my Gran so happy in her home.

What an absolutely fantastic evening! The fireworks display at Barchester House was truly spectacular — colourful, well-timed, and a joy for everyone to watch. It was lovely to see residents, their families, and staff all coming together to celebrate and enjoy the night.
The atmosphere was warm and welcoming, with delicious hot food and drinks available throughout the event — the perfect way to keep cosy while watching the show. Everything was so well organised, and you could really see the care and effort that went into making sure everyone had a great time.

Thank you to all the staff at Westergate House for an amazing firework extravaganza. All ages catered for with lots of thought and kindness shown. They made catering for well over 100 people look easy. It was a joy to see the Memory Lane Community tucking into hot dogs.!
Well done.

Firework display at Westergate House Care Home.
A huge thank you to everyone at Westergate House for the most enjoyable evening of fireworks on Wednesday evening. A special thank you to Marc & Roger for their skill with firework display & Lee & Charlie for everything they did serving the hot soup , hot dogs & hot chocolate as well as everything else !
The whole evening was thoroughly enjoyed by us all. Well done all & thank you to you all.

We went to the fireworks at Westergate House on Wed 5th Nov, they were excellent, and provided a great atmosphere and experience for the spectators and residents of the home.

The events team did a marvellous job of accommodating everyone and making them feel welcome.

The refreshments providing a welcoming soup and hot chocolate was really nice, and the after fireworks hot dogs were great.

A fabulous night.

Thank you to you all.

"My Father spent 18 months at Westergate House passing away peacefully on April 11th 2025. He suffered from progressive Alzheimer's - the team at Westergate kept him safe, content and calm, often happy as well. In his final days and weeks the care was exceptional (as it always had been). Communication with family was excellent and intervention with medical professionals was always timely and caring for his best interests. The team at Westergate gave him the best possible 18 months and removed some of the worry family enabling us to visit and enjoy Dads company rather than constantly trying to deliver the care that he needed. When we visited the welcome from the team was exceptional and much appreciated. Thank you to the whole team and such great leadership from Paul"

"Very satisfied in the care my husband is getting. Nothing is too much trouble from all the staff for help and understanding. We thank the carers especially for help my husband in managing his meals due to his Parkinson tremor. The catering is especially to be recommended. The entertainment is fun and adds an extra bonus for the residents to take part in if they wish. All visitors are always welcome and I can say that from experience. Thank you to all the staff."

Westergate House, Barchester is set in wonderful grounds and as soon as you walk in the environment is welcoming with friendly and smiling reception staff to guide you on your visit. The home is clean, spacious and comfortable and feels like a luxury hotel but yet still has a warm and homely charm.
Rise Life have delivered a couple of our seated sports sessions now and I have been very impressed by the attentiveness, patience and positive energy of the staff towards residents including
Lee Austin -Head of Lifestyles, who is a great ambassador for Westergate House, Barchester - he has been very supportive and encouraging to the residents to participate fully in our dementia friendly seated sports sessions (we have had a full session on both occasions ) and it is clear the residents all engage well with him and they have a lovely relationship built on care, having fun, kindness and trust.

We are really looking forward to delivering our regular sessions at Westergate House and getting to know the residents and staff better. Helping them to 'Get Moving'

Donna.

"Dads care at Westergate has been excellent. All the staff were wonderful with Dad and ensured we were comfortable he was being cared for properly Thank you to everyone. Dad was happy to return home but sad to leave his 'friends'. A massive thank you from all the family x"

"I was recommended to this Home after a not so good experience in a previous one. This was the best move I made as his care has been first class. no restrictions on visiting. I always found him well cared for and completely relaxed, even in his poor mental state. Thank you Westergate House, Fontwell"

"The care given to my Dad was exceptional. I am very grateful for the rest-bite care given during this period and in fact it is the second time that we have done this. What is lovely to see is the personal energy given by each of the care team to make my Dad's day the best it can be. The staff clearly love what they do and most of the team hadn't changed and recognised him from the first visit. The food is fabulous. The way we are welcomed into the home too makes each visit special. The activities on offer Dad loved getting involved in, I have never seen Dad do pilates before - he loved it and made me join in aswell! This is a very special home with a care team that made Dad's stay a special one."

"My Gran moved into Westergate House in January 2025. She is so happy, and her health has improved immensely. The staff are exceptional, and it is thanks to their hard work and dedication, that this is such a wonderful home for my Gran to live. The staff are friendly, kind, caring and nothing is too much trouble. It feels like one big family. The food is homemade and tastes incredible. There are lots of activities for residents to participate in if they wish to do so. There is a minibus, so residents can go on outings. My Grans dog is allowed to visit, which she and other residents enjoy. Most importantly, I can leave my Gran knowing that she is receiving the best care from the best people and in the best place. If you are looking for a care home for a loved one, I highly recommend Westergate House"

"My family and I celebrated my husband's 82nd birthday today today by having Sunday lunch in the conservatory at Westergate House. There were eight of us, and we enjoyed the most delicious three course lunch. The table was laid beautifully, the service was impeccable and the food was superb. I would like to thank all the staff for all their hard work which made it so special. It was perfect for my husband, who didn't feel at all overwhelmed and seemed to really enjoy it. This is a testament to the care given by all the staff. Thank you all so very much from all my family."

"My lovely mum was a resident in Memory Lane for over three years. The nursing and care that Mum received was outstanding. The leadership in the home is exemplary. The staff have been there a long time and get to know each resident. Residents get to know all who care for them, be they managers and admin staff, nurses, carers, housekeepers, hospitality team, maintenance staff, activities team and all who run the home so smoothly. As a visitor, I have always had a warm welcome no matter when I have visited or for how long. The staff are truly amazing. The carers are kind, patient and understanding. The meals are of a very high, gourmet standard, beautifully presented and delicious. As a family, we have shared delightful meals with Mum, in delightful surroundings, including special birthdays and an amazing wedding breakfast. The care that Mum received at Barchester Westergate House Care Home for the last years of her life was exceptional. Their dignity, respect and kindness at the end will stay with me always."

"My grandmother was given such wonderful treatment by Barchester Westergate House Care Home and their excellent staff. Grandma went in after a very traumatic time in hospital and another care home 3 and a half 5 years ago, and made such tremendous improvements. Her final years were a wonderful final chapter in her life, and it was wonderful to know that she was so well looked after. Thank you all so much for giving us a few extra years to spend with her."

"My mother-in-law was 95 years old in July and I arranged with the home to celebrate the event with an afternoon tea for 14 adults and 3 children. The staff could not have been more helpful, the food was amazing and my mother-in-law continues to talk about it. It is a wonderful home from home."