Reviews for Westergate House Care Home

My Mum sadly died at the grand old age of 96 and the last 4 years were spent at Westergate house, my mum could not have been in a better place, front the staff at reception right through to the nurses and care assistants, catering staff, and cleaners everybody was so nice, and my mum was as happy as could be.
Thank you everybody at Westergate for making her final days as comfortable and enjoyable as I could have wished. Xx

What a lovely care home this is! Happy, engaged residents and friendly staff - I really enjoyed performing here. Thank you so much!

Wonderful staff, welcoming and I know they look after my Mum- Dot.

Lovely afternoon spent at Wester Gate. Staff were so friendly & helpful. Residence were wonderful. Great afternoon ❤️

My sister has spent many happy years as a resident.
The care she has been shown is second to none.
The staff are always pleasant and very welcoming and go out of their way to make her feel at home.

"This care home has an excellent standard, the staff are very professional, interact with each resident as individuals and demonstrate enormous care. I was particularly impressed with the dining room and wonderful food and choices offered. They are open to feedback from both residents and family and strive to listen and improve or extend their services as necessary. I recommend this care home."

My mum came to Westergate House in February 2025 at the age of 90. She had been in hospital after breaking her pelvis, and the consultant had sadly given her a maximum of six months to live. She arrived unable to walk and with a catheter in place.
One year on, the transformation has been incredible. She is now walking with the help of a frame and no longer needs a catheter. We truly believe the care and support she has received have made all the difference.
All the staff are amazing — from the receptionists, carers, nurses and catering to the cleaning and laundry teams. Everyone is caring, kind, and approachable. Any concerns are listened to and acted upon promptly, which gives us great peace of mind.
Paul and Nicky have been especially supportive, guiding us through the financial and social services processes with patience and clarity.
Mum says it best herself: “I have no complaints. It’s very lovely here, the food is wonderful and everyone is kind.”
We are so grateful for the exceptional care she continues to receive.

"My husband has been a resident in Westergate House for two years, is happy there & is being exceptionally well cared for. We celebrated his 83rd birthday today & had lunch in the conservatory with the family. Like last year we were served a delicious lunch which we all very much enjoyed. A huge thank you to the chef & his team for all their hard work to make it such a great celebration."

Nothing is too much trouble for the staff at Westergate House. From a friendly greeting on the phone, or on arrival, the reception staff are always willing to help. The excellent care team, who are all kind, caring and nothing is too much trouble in ensuring our parents care is of the highest standard. The catering side is excellent and yesterday, the chef kindly prepared a 3-course meal for our family, which was served up for the celebration of my parents 70th wedding anniversary. The standard of food was excellent, as was the service, with a bouquet of flowers and chocolates presented to my parents at the end of the meal by the Senior Manager Paul, who heads up this excellent team, and who is friendly, approachable and always makes himself available. The differing health needs of both my parents are met under one umbrella at Westergate House. We looked at 9 other care homes before choosing Westergate House, and we have not been disappointed. Us 3 daughters regularly comment on how lucky we all are to have found such a wonderful place to care so well for both of our parents.

"The best decision I made when it came to my Mum's care was placing her in the care of the team at Westergate. It was clear every time I visited that my mum was really well looked after and loved by the whole team. As a family we too, were welcomed and cared for when we visited and in those last three weeks of my mum's life, I and my family, were treated so well it made her passing bearable. I knew she was in the right place."

"Mum has been a resident of Westergate House for several years now, and I have nothing but praise for the wonderful staff of this care home. They consistently provide care at the highest level with compassion and humour, and I am happy to give the home a 5-star rating."

"My father spent a year at Westergate Nursing home due to his dementia and nursing needs, he sadly passed away in December For the duration of his stay and especially my fathers final days, the staff cared and supported my father with such kindness and empathy Not only did they care for my father, they also supported me throughout the year The communication from the staff was excellent. I would like to thank all the staff, for all the care and support they gave my father, I will be forever grateful"

"A very nice home with the feel of a private country hotel. The staff are very kind and thoughtful and tend to not miss small details which makes all the difference to the care they provide. I would strongly recommend this particular nursing home."

"My husband joined the community in September following a fall and a two week stay in hospital. The nurses and carers spent time with him giving him reassurance that he was now in a safe and caring environment. The home has a calm atmosphere and the residents are treated as individuals by the friendly staff. Visitors are always made welcome . There is a comprehensive activity programme taking into account all levels of ability. Frequent reminiscence therapy sessions take place. From my experience I can recommend Westergate House."

Westergate House provides consistently excellent care in both the residential and nursing wings. The grounds are immaculate and it is just such a pleasure to be there. The whole team is so friendly and helpful and the residents are so happy. There are plenty of outings and activities. Under Paul’s leadership I have full confidence in Westergate House and the well trained and caring team. Thank you for all you do.

"My Gran resides at Westergate House and on Friday we took her out to attend a funeral. When we returned to the nursing home, as we drove in, my Gran said "home sweet home". It was heartwarming to hear her say this and reinforces that we made the right decision to choose this home for her. We viewed 4 different homes and this is by far the best. Knowing she is so happy living at Westergate House and that she considers it her home is wonderful. Thank you to all the staff for your care, hard work and dedication and for making my Gran so happy in her home."

"My sister has been a resident for 7 years now and I could not be happier with her care. The staff are marvellous and so friendly and caring. The food is amazing. I am just so pleased to see my sister so happy."