"You looked after my mother-in-law so well and treated her with dignity and respect. She had the best year gaining weight and spending time with your superb staff."

Liz W
carehome.co.uk rating: 5 out of 5

"Mum had spent 24 years living alone prior to moving to West Oak and we wondered how she would accept her change in circumstances. But she has settled in really well and made friends with residents and staff. The West Oak experience is hugely satisfying as we know she is in a warm and safe environment and well looked after by caring staff. Numerous activities provide mental stimulation and visiting artists provide good entertainment. It is a glowing testament to the manager of the home who is very caring and understands the needs of his residents and staff."

Lynda H
carehome.co.uk rating: 5 out of 5

"Dad has only been in West Oak Care Home for 2 days but what a lovely nursing home! His welcome received on arrival was excellent, friendly staff going out of their way to introduce themselves to him and us, making a big fuss of him as they showed him around. Their care was evident and although early days we can see a huge improvement in his outlook. Already he was smiling and happy today and has already settled in. I'm so happy we moved him here and it's obvious the staff genuinely care about the residents - I'm delighted."

Jane D
carehome.co.uk rating: 4.92 out of 5

"My grandad is very happy and content at West Oak and I can only praise the staff for looking after him so well."

E W
carehome.co.uk rating: 5 out of 5

"Staff are friendly, kind and the home is welcoming and my friend is well looked after."

D D
carehome.co.uk rating: 5 out of 5

"I visit my friend a lot in the week. The staff are very friendly, the environment is very clean and the food is really great and nutritious."

Mighty C
carehome.co.uk rating: 5 out of 5

"My husband has only recently been admitted to the home, but I have been very pleased with the level of care provided."

L A
carehome.co.uk rating: 4.17 out of 5

"The home is run very efficiently - extremely clean, which is most important. Staff are friendly and very patient with residents."

Norma P
carehome.co.uk rating: 4.83 out of 5

"West Oak has a friendly and homely atmosphere. Access to a secure garden is really important, as residents and visitors have alternative space to walk in. The most important asset is the team of staff, who work well together as a team, supporting residents, families and each other."

G J
carehome.co.uk rating: 4.08 out of 5

"My wife has been here for nearly three years. I visit her every day so I have a very good knowledge of how the home is run. The staff are excellent, nothing is too much trouble for them. They work as a happy team. I never had any complaints. The staff also look after me as well. The manager's door is always open if there are any complaints. He even visits the residents every day. A very good home, with lots of outside recommendations."

John U
carehome.co.uk rating: 4.75 out of 5

"My mother-in-law was always treated with love and respect. We as a family were informed of her condition at all times. Any member of staff is always willing to help both the residents and family in any way they can. Nothing is too much trouble. I am so glad my mother-in-law spent her last days with such people."

Mary M
carehome.co.uk rating: 5 out of 5

"My husband has been in West Oak care home for just over a year. I have found the staff caring and cheerful. They are always very helpful to sort out any problems. Residents are treated with kindness and respect. The home is bright and cheerful. Several activities are held each week, with visiting entertainers from time to time. Every effort is made to engage those who can, to join in these activities. There is a lovely garden where residents can sit and have afternoon tea. I would certainly recommend West Oak to a friend."

B E
carehome.co.uk rating: 4.42 out of 5

"All round improvement in the last year. I'm always welcomed and the staff are experienced and knowledgeable. I have been more than happy with the way in which my wife is looked after - a pretty difficult situation now that the response is limited. I have no other comments to make - I'm very fortunate that my wife is with such professional people. Keep up the situation. Well done."

Laurence B
carehome.co.uk rating: 4.64 out of 5

"I find this care home very pleasant and friendly. I trust the care I am receiving."

S W
carehome.co.uk rating: 4.67 out of 5

"My mother, who had Alzheimer's, was a resident at West Oak Care between August and December 2016, when she sadly passed away. The decision that my poorly father could no longer cope at home with my mother after over 60years of marriage was heartbreaking. However, the staff at West Oak were fantastic with my mother, father and myself. My mother always looked clean and presentable, she would see the onsite hairdresser weekly and often have her nails painted by staff. These things were always very important to her. Her room was lovely, bright, airy and clean, with her own toilet. It overlooked the gardens (she thought she was still in her flat at home). My mother was a fussy eater, but she loved the food at West Oak. We used to call it her lunch club. My father and I were always offered tea, coffee (or we could make our own), and even offered food. During my mother's last days, they looked after me so well, making sure I was fed and watered, whilst I sat by her bedside. All of the above made the decision feel so right to use West Oak and made my father feel so much happier about the decision. We could not have chosen a better care home for my mother. They really cared for her and supported my father and I."

Jayne H
carehome.co.uk rating: 5 out of 5

"My mother moved from a care home to Barchester West Oak Care Home and from the first moment, she was made to feel welcome. The first priority is good health, safety and wellbeing of my mum (even before financial issues - most company's priority these days it seems!) there is always someone watching over her. I am called immediately if there is something I need to know such as medication. The nurses monitor her health, the activities coordinators provide so much to keep mum busy. The hosts and caregivers engage all residents in conversation and attend to their well-being. In days when the press love to highlight poor homes, it is refreshing to see exceptional homes like Barchester West Oak Care Home caring so much."

Tim L
carehome.co.uk rating: 5 out of 5