Reviews for West Oak Care Home

Mt dad 'Bob' had a six month stay at West oak and was in and out of hospital throughout that time - the staff were absolute angels and gave him the best level of care and love possible. They were very professional and caring and always updated us day or night on any developments. I would thoroughly recommend West Oak - it was an amazing place for my father to spend his last days and my Dad loved all of the staff - I would recommend to anyone - thanks team it meant a lot to the whole family - you were incredible.

Dad moved into West Oak in March 2023 and my Mum and I have nothing but praise for their fantastic staff and the care that they give Dad and all the residents. Dad loves the meals and as a family we have been a few times to have meals or celebrations with him. Its also great to join the residents for the activities with Mum and Dad particularly enjoying the dancers on St Patricks Day. A great place with wonderful caring smiling hardworking staff!

I would highly recommend West Oak.
They looked after my mum (Una) for 9 months and gave her very attentive care in that time, from both the nurses and carers alike. The food is very good, as is the level of the activities staff’s engagement.
All the staff are very supportive and resident orientated. Additionally, the families of the residents are kept updated on the residents health issues with good lines of communication.
This is a very well run, and conscientious staffed care home.

West Oak is an outstanding place for an elderly relative. It is a nursing home with nurses available 24 hours. My mother was a resident there and all the team were so caring to mum and all the family whom visited. Definitely recommend

"We are incredibly grateful to the entire West Oak team for the exceptional care provided to our dad and our family. The manager and nursing staff are truly fantastic - their dedication and compassion made all the difference. West Oak is an outstanding home, and we wholeheartedly recommend it to anyone seeking quality care for their loved ones."

C P
carehome.co.uk rating: 4.92 out of 5

"After illness, my Dad needed respite care and then a permanent nursing home to meet his needs. We looked at a couple of homes in the Wokingham area and was impressed by West Oaks. The home is clean, modern and well-staffed. From the manager down to the catering staff, you really feel that they care about residents and providing the best service and care. My Dad's bedroom overlooks the lovely garden at the back. The bedroom is smaller than others in the home but it offers all the space he needs with his own bathroom. The home is warm and the food is good. The catering team will prepare within reason whatever a resident would like. The nursing and healthcare staff are all lovely, and genuinely care about giving residents like my Dad the best life that they can have. I am particularly impressed with the way they communicate and look after residents. I am very happy that my Dad is living in West Oak and I feel reassured that he is well looked after."

Kate G
carehome.co.uk rating: 4.83 out of 5

"I am the resident and I live here at West Oak. I am treated extremely well. I recommend the home to everyone."

G C
carehome.co.uk rating: 5.00 out of 5

"My husband spent a fortnight at West Oak Home, Wokingham, to allow me respite. I had cared for him at home for a decade. His declining health had become heavy for me and I felt I would not be able to continue to care for him at home as I wished to do without some respite, but I was reluctant to let him go. I was relieved and delighted to find he settled well at West Oak. The attention he received was friendly, alert, constant and sympathetic. The nursing care was excellent. I am grateful to West Oak for a successful stay for my husband and for myself."

E G
carehome.co.uk rating: 3.75 out of 5

"I have been visiting West Oak regularly for more than a year (less frequently in the past six months, obviously, due to Covid-19 precautions and restrictions) to offer pastoral care, Holy Communion and prayer to Christian residents in the home, some of whom have been members of our church. They are always well cared for, with staff in evidence at all times, friendly and attentive. My main contacts are the Activities Co-ordinators and Reception team and I have always found them to be really helpful, caring and concerned, engaged with the residents, empathetic and upbeat. Prior to Covid-19, there was always tea or coffee on offer downstairs, mostly with very tempting biscuits or pastries available too, and a corner where I could gather my thoughts before going to the Residents' lounge for the short service and opportunity to chat if anyone wished."

Mary
carehome.co.uk rating: 4.00 out of 5

"Mum came to West Oak's dementia unit during the first Covid lockdown as she was not safe at home. Since day one, we have been supported and kept informed during a difficult first few months. Continuity of care is important to us and we have bee delighted at the relationships formed with the staff. Mum clearly trusts the staff and has smiles for them. She is safe and content. We have not been able to see inside but look forward to when we can."

A H
carehome.co.uk rating: 5.00 out of 5

"My father is happy, always smiling, comfortable and not in pain. Thank you to all your staff for their wonderful care they are giving my father. Thank you all for being so attentive to his needs and making it possible for us to get to see him and always speak to him over the telephone and constant updates on how he is doing."

S K
carehome.co.uk rating: 5.00 out of 5

"Extremely helpful staff. They are all cooperative, pleasant and kind. The food is good. The room is lovely. I feel very well looked after and I am very happy here."

F W
carehome.co.uk rating: 5.00 out of 5

"Very happy in the home, good food and staff are good people."

M W
carehome.co.uk rating: 4.92 out of 5

"Very pleased to see more activities now restrictions have been lifted. Nursing and care are excellent. Standard in all areas is very good with the exception of decoration in the room and the plumbing in the en-suite."

J P
carehome.co.uk rating: 3.58 out of 5

"If the CQC had a rating above outstanding, West Oak would be guaranteed to be awarded it. They are far superior to Mum's last home. The staff are caring, professional, friendly, and attentive and became almost like family. Nothing was too much trouble for them, and all done with caring words and a smile. Admission to West Oak is a blessing for any family. We are so lucky to have found them."

Gail W
carehome.co.uk rating: 5.00 out of 5

"My mum moved into West Oak five weeks ago. I have been blown away bu the care she has received. Without exception, everyone is friendly, kind and professional. They get to know residents as individuals, making their care bespoke to personal needs and preferences. I can honestly say nothing is too much trouble - they not only look after residents so well; they also care for their families. It's such a massive transition leaving home for everyone involved when the care is spot on; it's such a relief and support. Thank you."

Cathy C
carehome.co.uk rating: 5.00 out of 5

"My Mum moved to West Oak in 2016 as it was increasingly difficult to keep her in her own home due to the number of falls she was having. When we decided that West Oak would be the best place for her, it was a stroke of genius as she could not be in a better place. The amount of care she receives far exceeds anything we were able to do for her. She is now cared for by a compassionate staff who see to her every need and she is no longer alone. Now in her 102 years, she is in a slow decline but the staff have not given up in their efforts to amuse and entertain her. With all the difficulties that Covid19 has imposed on the Home, the level of care is undiminished and my sister and I are so grateful to know Mum is in such a good place which, in turn, gives us great peace of mind. Our sincere thanks to all the staff at West Oak and to the General Manager."

Lynda H
carehome.co.uk rating: 5.00 out of 5