"My mother, who had Alzheimer's, was a resident at West Oak Care between August and December 2016, when she sadly passed away.
The decision that my poorly father could no longer cope at home with my mother after over 60years of marriage was heartbreaking.
However, the staff at West Oak were fantastic with my mother, father and myself.
My mother always looked clean and presentable, she would see the onsite hairdresser weekly and often have her nails painted by staff. These things were always very important to her.
Her room was lovely, bright, airy and clean, with her own toilet. It overlooked the gardens (she thought she was still in her flat at home).
My mother was a fussy eater, but she loved the food at West Oak. We used to call it her lunch club. My father and I were always offered tea, coffee (or we could make our own), and even offered food.
During my mother's last days, they looked after me so well, making sure I was fed and watered, whilst I sat by her bedside.
All of the above made the decision feel so right to use West Oak and made my father feel so much happier about the decision.
We could not have chosen a better care home for my mother. They really cared for her and supported my father and I."
Jayne H
carehome.co.uk rating: 5 out of 5
