Meet the West Oak Care Home team

Our staff are what hold the home together. Each one of these team members are dedicated to providing high quality care and services to those we support, and ensuring that residents enjoy all aspects of life at our home. See below to meet some of our friendly faces:

Francesca Whitehead

General Manager

Hello, my name is Francesca and I am the General Manager here at West Oak. Welcome to our website!

Liviu Cornea

Deputy Manager

Liviu qualified in 2004 and worked for two years in an emergency unit before doing 11 years as a paramedic.

More recently, Liviu has had senior roles in both Austen House (our sister home) and West Oak.

Liviu is often on the floor engaging with our wonderful residents and staff and ensuring smooth and proper handovers between staff every day.

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Alice Perez

Alice Perez

Head of Unit for Cedars

Alice joined the West Oak family in March as the Head of Unit for Cedars. Alice is an RGN with many years of experience in the care home industry.

Alice is passionate about the residents and she ensures that they receive the highest possible standard of care so that they can live their lives to the fullest.

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Charlie Pierce

Administrator Assistant

Charlie supports Olena in the administration office. Charlie has a fun and engaging personality and is committed to helping others, and will always find the time to give anyone a helping hand.

Olena Frovola


Olena is responsible for the administrative aspects of running the home. Olena joined the home in August 2011, and has proved herself to be a dedicated and caring member of staff. She welcomes visitors to the home, and is always happy to help residents and their families.

Dawn Davis & Helen Fagan

Dawn Davies & Helen Fagan

Activities Coordinators

Dawn and Helen are at the centre of all the activities here at West Oak. They provide an interesting and varied activities schedule and ensure that there is something for everyone. They are passionate about the importance of activities and will go that extra mile just for a smile or a raised eyebrow, whether it's one-to-one time or a group session, inside or out, fun is had by all.

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Hayley Palmer

Administrator Assistant

Welcome to West Oak. I am Hayley, and I am the administrator assistant. I am originally from South Africa and joined West oak in March 2022. Previously I was a support worker and also a hairdresser. My personal mission statement is to do my best to promote kindness.

Louis Neal

Head of Maintenance

Hi, my name is Louis, and I am the Head of Maintenance here at West Oak.

Natasha Laver

Natasha Laver

Head Chef

Natasha is very experienced in catering for varied diets within a care home setting. She is passionate about creating wholesome and tasty dishes to tempt the palate. In her spare time, Natasha enjoys spending time on her allotment growing fruit and vegetables.

Mohammad Sajjad

Head of Housekeeping

Mohammad has worked at West Oak since 2014. He was promoted to Head Housekeeper in 2020 and was proud to accept the role.

Mohammad is very dedicated to his work and understands the importance of maintaining the high standards of cleanliness within the home. Mohammed is very approachable and goes the extra mile to help both Residents and Staff in any way he can

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Life at our homes booklet

Read our brochure 'Providing great quality care and wellbeing' for more information on how we're here to help you and your loved one.
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Food & Nutrition

Food and nutrition

We offer a constantly evolving menu that caters to the tastes and dietary requirements of those we support.

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Activities & Events


Our activities programme is planned with individual tastes in mind, and residents always have the opportunity to try new and exciting things.

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Care & Facilities

Care and facilities

Our facilities are designed to the highest standards and the care we provide is delivered by passionate and highly-trained professionals.

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What happens now?

Are you ready to discuss your individual care requirements? Pick up the phone and talk to us, book a visit to our care home or come and take a look around our facilities.

Care enquiries

01189 145 483

All other calls

01189 795 100

Our fees and contract

We want to be as transparent as possible about how we charge for the different services we provide as well as what’s included in our contract. Please click the links below to find out more about our fees and contract.

Useful downloads

Here to help you make the right decision about your care requirements.

Care Home and Company Awards