"Care/Support: reliance on agency staff, linguistic difficulties, failure of communication between staff and between staff and residents.
Management: Good in response to residents suggestions or complaints but carers at times spread too thinly on the ground. In addition, apart from pay and working conditions etc a well run organisation of any sort requires of management a caring attitude to employees, so that staff feel appreciated and have a sense that they are valued not just for the work they do but personally, this is particularly important in medical and social care sector (caring for the carers) my impression is that this is somewhat lacking here.
Food: An army marches on its stomach. This applies not just to the military services but especially to hospitals and care homes, whatever the disabilities of residents, whether physical, medical, mental or otherwise, this provision of a varied tasty diet is an essential ingredient. The CQC last year said this area required improvement. Apart from minor variations in menus this still applies. Some fundamental changes, though promised, have not yet been implemented. Moreover, the cooking skills of kitchen staff and the budget need upgrading."
carehome.co.uk rating: 4.58 out of 5