Reviews for Wadhurst Manor Care Home

"The first impression on entering the reception is an overpowering odour. Staff patronising and disinterested. Slow to respond to requests, is at all. A frightening and upsetting first experience of a care home. We have removed our mother."

J B
carehome.co.uk rating: 2.50 out of 5

"The manager came to our rescue and helped organise the wonderful staff to help collect my father the next day from his home and move him into Barchester Wadhurst Manor when we found ourselves in a crisis. From the start, my mother and I felt so relieved he was in such a caring and safe environment. Despite having Alzheimer’s the transition from home to the nursing wing at Barchester Wadhurst Manor was as smooth as it could have been thanks to all the care staff, nurses and management at the home. All the fantastic nursing and care staff made us feel very confident that my father was receiving the best possible care. Respite care turned into permanent care after a few weeks as it became clear a return home would be too much to cope with, but the staff never tired of our daily visits - always offering us tea and delicious cake (baked in house). A real bonus was to be able to sit outside and watch the bunnies, birds and even deer on a couple of occasions. Definitely the best care home for miles."

Lucy R
carehome.co.uk rating: 5.00 out of 5

"Stayed for a week after shoulder replacement operation. Really pleased as everything is excellent, staff cheerful and quick to respond, food very tasty and choice is good. More like a hotel than a care home. Expensive but worth it."

S C
carehome.co.uk rating: 4.91 out of 5

"My mother stayed at Wadhurst Manor on the ground floor (nursing) for 6 weeks following a hospital stay. We had to find a place for her in a rush and then there were delays in the hospital discharging her, but the home was very understanding and helpful. My mother received exceptional care and attention throughout her stay. The nurses and carers are competent, caring and very friendly. They proactively check for any health problems and quickly obtain advice and medication from the GP. Despite being busy nearly all of the time, they listen to what residents and relatives say and act on it. Everything else is good - plenty of activities, simple but good food, good cleanliness etc. The home is very well-run. The only minor negatives would be that the gardens could do with more maintenance and a little internal redecoration is required. Additionally, the fees are quite high, but you get what you pay for. In summary, I would highly recommend Wadhurst Manor."

G W
carehome.co.uk rating: 5.00 out of 5

"My very good friend had his end-of-life care at Wadhurst Manor. All of the staff there were brilliant in their care for him in the four weeks he was with them. They were welcoming, kind and caring. The home was spotless, with a lovely atmosphere. The food was good and catered for all tastes. I was made very welcome, no matter what time I turned up to visit my friend. Thank you, Wadhurst Manor, for making his last few weeks the best that they could be under the circumstances, and for caring for me too through such a difficult time."

Pauline H
carehome.co.uk rating: 4.42 out of 5

"We took Mum in for respite care for three months in January (she is still a resident). Mum is very happy and loves home companionship activities and most of all the staff. As a family, it gives us solace to know she is happy and well looked after."

S W
carehome.co.uk rating: 4.92 out of 5

"I was so impressed by the thoughtful kindness from everyone as well as the smooth running of the home and I am sure they were all like swans! Everyone was so cheerful and caring to all the residents taking time to chat, enjoy a joke and ensure their comfort. I have never been in a care home and my two weeks of respite care makes me sure that when and if the time comes and I needed residential care, Wadhurst Manor will be my first choice."

J M
carehome.co.uk rating: 5.00 out of 5

"All staff were excellent. Very clean and comfortable. Staff couldn't do enough for you. The only downside was the quality of the food. Management was very attentive. The outside space was excellent. There is nothing more I wish to say."

R B
carehome.co.uk rating: 4.58 out of 5

"This is the third care home my husband has been resident in and is the best. Been there for 2 years and has had multiple problems before but this is the first home that has been able to cope properly with him. Not just that but the staff are so lovely and caring to me as well as him. They take time and always keep me well informed of anything that happens. He was two years in his previous home and I worried about him all the time. Now I don't have to as I know he is well looked after and I will be told at once if anything is cause for alarm. Can't praise them enough."

Joan H
carehome.co.uk rating: 4.25 out of 5

"I had a few weeks of respite care at Wadhurst Manor recently to give a break to my wife, who is looking after me at home. I found the staff really approachable, the food was really good, and the chef was accommodating and fed me well. The grounds are beautiful, and the environment is clean and spacious. I will definitely return."

Tony M
carehome.co.uk rating: 4.92 out of 5

"All staff should be congratulated on for the wonderful barbeque that they provided for family and friends. Nobody was deterred by the torrential rain in the morning. Luckily the sun shone in the afternoon and a good time was had by all. Good to see staff all working together for the benefit of the residents and friends. Many congratulations you all."

Jan K
carehome.co.uk rating: 4.83 out of 5

"My mother recently stayed for a week for respite care following a period in hospital. From the moment I contacted Wadhurst Manor to the time we left, the care and welcome were second to none. Everyone was so friendly and eager to help. A perfect place for my mother to regain her confidence before she went home."

S H
carehome.co.uk rating: 5.00 out of 5

"My sister is staying here and we could not ask for better care, knowing she is safe and kindly treated puts my mind at rest."

C M
carehome.co.uk rating: 4.22 out of 5

"My Father has been a Resident at Barchester Wadhurst Manor since April this year. It has been a big adjustment for him, and for us as a family. It has taken me a while to complete this review, however, I now do so in the knowledge that my Father is settled, relaxed and confident in his surroundings. All the Staff I have encountered are caring, friendly and willing to help or advise. They also have a sense of humour which is invaluable. It is very tough seeing your elderly Father become increasingly frail, however knowing that he is cared for, comfortable and can enjoy his meals in the company of others is very reassuring. I would on behalf of our family like to thank the manager and each and every one of the staff who looks after my Father. Whether it be the handyman, the cleaners, the cooks, care staff, nurses, receptionists, finance team, indeed everyone who has helped us during the transition from respite to permanent care. He now refers to the Manor as 'home'."

Penny N
carehome.co.uk rating: 4.42 out of 5

"Thank you all for the wonderful week I have so enjoyed with you at Wadhurst Manor! An operation was planned for me a quite short notice; on realising that I would need a little while to recover, I asked if it was possible to book into Wadhurst Manor, and, wonderfully, there was a room free for the exact time needed! I was happy to book in, and my family brought me straight from the hospital a day after the successful surgery. I found the warmth of my welcome, the friendliness of all the staff, their courtesy, car, kindness, thoughtfulness and helpfulness heartwarming; in fact, I have run out of words to describe the lovely week! I thought of it as a holiday, an experience I will always remember with joy and thankfulness. Every family member and friend visiting me noticed the peaceful, friendly atmosphere and joined me in my enthusiasm. I wish to express my gratitude to each person of the outstanding staff who made this respite holiday so special."

P C
carehome.co.uk rating: 5.00 out of 5

"We moved my 91-year-old frail and seriously ill father to Wadhurst Manor, and I battle to find the right words to show our level of gratitude. This home is the most special place you will find. They cared for Dad like their own family. The leadership is organised and professional, and the staff are caring and kind. The level of empathy and support runs throughout the home. Dad sadly didn't pull through, but we have absolutely no doubt that he was in the best place when he passed away. I cannot recommend Wadhurst Manor enough. Although we moved Dad a little too late, it still feels like a safe place for my family and will hold a special place in our hearts. These people are angels on earth. Thank you."

Caroline M
carehome.co.uk rating: 4.17 out of 5

"Lovely care home with a wonderful and dedicated team of staff. They have been great looking after my Mum and all the staff work hard to ensure she is cared for and comfortable. It's such a relief to know she is being so well looked after."

K W
carehome.co.uk rating: 5 out of 5

"My husband aged 86 was seriously ill with Covid and Pneumonia and was in hospital for two weeks. When he was discharged I was very pleased to arrange for him to come to Wadhurst Manor, as I knew they had a good reputation locally. My son and I appreciated being able to visit him regularly and I was impressed with the care and sympathy shown by the staff. Unfortunately, he did not survive, but I was absolutely sure that he was in the best place possible and will always be grateful for their help."

B N
carehome.co.uk rating: 4.55 out of 5

"I was very good treated here during my stay. The staff especially one healthcare assistant has been fantastic. I really enjoyed the comfort of my room, the lovely garden view and the accessible en-suite. I will not hesitate to come for respite and am happy to recommend the home to my family and friends."

Annie R
carehome.co.uk rating: 4.92 out of 5

"I have lived here for 5 months and really enjoy it. I find the staff very friendly and the food is pretty good. Also, I like my room it has got a lovely view of the countryside."

Jean M
carehome.co.uk rating: 5 out of 5

"I'm happy, everyone is so kind and helpful. The food is excellent with a good choice."

Audrey H
carehome.co.uk rating: 5 out of 5

"What I wanted for Mum was for her to be happy, have good company and to be well looked after. Wadhurst Manor delivers on all fronts. Such super friendly staff - always available for a chat and update. Lots of activities to keep Mum busy! Just lovely - thank you one and all."

Louise C
carehome.co.uk rating: 5 out of 5

"Very lovely room. Lovely views over the countryside. Lots of wildlife outside to look at. Comfortable furniture and the food is lovely."

Angela W
carehome.co.uk rating: 4.92 out of 5

"My Mother had been living independently with us when her health suddenly deteriorated. A team was quickly put in place to care for her but it became apparent that twenty four hour support was required. This is not what we had planned. My Mother accepted a room at Barchester Wadhurst Manor, something we felt unable to do on her behalf, a heartbreaking decision and one we all struggled with. The General Manager was wonderful. She answered our questions and allayed our fears. We were all dreading move in day but everything went to plan and my Mother was made very welcome, as were we. Suddenly we realised my Mother wasn't leaving our family, she was gaining an additional one. The staff are exceptional, respect and dignity are shown at all times and love, lots of love. My Mother's room is beautiful and always clean, meals are varied and she is enjoying most of them. Medical care is excellent and we are kept informed of any health changes. Most importantly my Mother is happy and so are we."

Roz S
carehome.co.uk rating: 4.83 out of 5

"I have nothing but praise for the excellent team at Wadhurst Manor. Anyone who has had to make the decision to put a loved one into 24-hour care will know how devasting this can be. The team have looked after my dad as if he was their own relative. They welcomed him into their family and have dealt professionally and kindly with his inevitable settling in problems and confusion. My heartfelt thanks to them all."

Karen S
carehome.co.uk rating: 5 out of 5

"Dad had increasing nursing requirements, which could no longer be met at home. Due to Covid times, Dad went to Wadhurst Manor, which he had not seen. He likened it to a hotel, he received a really great standard of care. The staff were very quick to react to any changes in his condition and get him additional professional help he required. As his condition deteriorated, he received compassionate, personable end of life care. This comfort and wellbeing were at the forefront of his care, and for this, I will always be grateful, especially in these times when we were completely relying on the staff."

A R
carehome.co.uk rating: 5 out of 5

"I came here courtesy of the NHS and my social worker while waiting for my second operation to re-attach my hip to my pelvis. It is lovely here and I have been very well looked after. The food has been excellent and this staff are really nice, helpful and respectful."

Peter S
carehome.co.uk rating: 5 out of 5

"My husband has been here for 2-years now, and I can honestly say I could not have been happier with everything about Wadhurst Manor. My sons totally agree with me."

Charmaine H
carehome.co.uk rating: 5 out of 5

"Good food. The carers are kind."

David H
carehome.co.uk rating: 5 out of 5

"Gives me a life. Freedom of the landscape (window). Marvellous Care."

Margaret B
carehome.co.uk rating: 5 out of 5

"Was able to visit my friend in comfortable and secure visitors pod. My friend is very well considering the lockdown and in good spirits."

Deborah B
carehome.co.uk rating: 5 out of 5

"Staff very friendly and helpfully attend to any needs. Nurses promptly answer or obtain answers to any medical problems and carefully watch that I safely self medicate. Variety of food is good and well cooked. I am quite happy here and enjoy many activities."

H H
carehome.co.uk rating: 5 out of 5

"This place is a nice home. I love it here."

J S
carehome.co.uk rating: 5 out of 5

"My husband has been diagnosed with Nonfluent Primary Progressive Aphasia which takes away many abilities including the ability to communicate. Therefore, it was a huge step for me to consider my husband going to a care home for respite especially in these current times. In the event, because of personal circumstances, my husband stayed at Wadhurst Manor for six weeks. I feel we were both dealt with kindly and with courtesy during this time. I was concerned and worried but I had advice and help where it was needed. My husband has indicated he enjoyed his holiday, particularly the food! I know how hard-pressed the staff are, dealing with dementia clients but I feel my husband had good care and has come home happy and content."

Linda B
carehome.co.uk rating: 4.83 out of 5

"For the short time, my husband was in Wadhurst Manor, the attention and care received was excellent. Also, the kindness and support given to myself and son by the management was beyond excellent."

M M
carehome.co.uk rating: 5 out of 5

"All during the lockdown period my husband has been continuously cared for and looked after in a most professional manner. He is a long term resident and has always been treated as one of the Wadhurst Manor family. It is his home and I am reassured that even when circumstances as now only allow outside, supervised visits, he remains settled, seems happy and content. I cannot thank the staff enough."

K B
carehome.co.uk rating: 4.08 out of 5

"The staff are very kind and attentive. I am happy here."

June S
carehome.co.uk rating: 5 out of 5

"Since the day my mum arrived at Wadhurst Manor, it has felt like a big family, she and all residents are made to feel part of that family. The staff are so kind and approachable; whilst going about their very important work. I feel so totally happy that Mum is in good hands, particularly, in these weird COVID 19 times. I can phone to talk to Mum, and also the lady in the office will help Mum video call me. It’s so hard being apart, but it’s comforting to know Mum is being so well cared for. Three cheers to all the staff and thank you."

Lou C
carehome.co.uk rating: 5 out of 5

"The staff and level of care is excellent. Nothing is too much trouble for them; always happy and cheerful."

G L
carehome.co.uk rating: 5 out of 5

"Following a very serious illness last year, the very hard decision came to put my dear mother into care where I knew she would receive the help she now needed. After an extensive search, I found Wadhurst Manor care home, where to my great relief; mother has settled into like a duck in water. I haven’t seen her this settled and happy for years. It is a great comfort to me, especially at this present unsettling time to I know 100% that my mother is safe and being looked after by the fantastic team. The staff work tirelessly to keep the residents fed and watered, clean and healthy and very much entertained... I am very grateful to you all; thank you?"

Lucy J
carehome.co.uk rating: 4.83 out of 5

"The care staff were very understanding and attentive to my husband's likes and interests even thinking to take him on an outing to the local fire station (he's an ex-firefighter). Played the music he loves. The visiting therapy animals were wonderful as well."

Julie N
carehome.co.uk rating: 5 out of 5

"My husband became a resident this week and my family and I have been absolutely blown away by the professional, caring and friendly staff which enabled my husband to settle in so well. The whole process could not possibly have gone smoother and we are so grateful to the manager and his wonderful caring team. His room is very clean and spacious, the food is nutritious and delicious/nutritious and the daily activities he has enjoyed this week were plentiful, enjoyable and stimulating. I was dreading how my husband would feel once he became a resident and I can honestly say the management and staff could not have done anything more or better and it is wonderful to know that my husband is now safe and so well cared for. I would wholeheartedly recommend Barchester Wadhurst Manor."

Pam T
carehome.co.uk rating: 5 out of 5

"This has been my husbands first respite break. I left him knowing he would be safe and well looked after and he was. Thank you all so much."

Alison S
carehome.co.uk rating: 5 out of 5

"I have not yet been in the home for 10 days, so it is a bit early to express an opinion."

G J
carehome.co.uk rating: 3.75 out of 5

"Very friendly home. Staff work very hard and are very helpful. Residents are well cared for. There is a full programme of activities. Food smells and looks good. Rooms are very spacious."

D B
carehome.co.uk rating: 4.67 out of 5

"My aunt stayed at Wadhurst Manor for one week over the Christmas period. She had a lovely time and would like to go back. The staff were friendly and caring. My aunt was on the residential floor. Unfortunately, when we came to collect my aunt to take her home she was still in bed. This was due to lack of communication but the carer on duty soon got her up and ready to leave. The carer was not aware my aunt was leaving on that day."

L F
carehome.co.uk rating: 4.92 out of 5

"Being a bit of a control freak I was reluctant to move to Wadhurst Manor but I have been agreeably surprised by the feeling of being at home, rather than in a home. The staff are all so friendly and helpful, without being officious and nothing is too much trouble. The food is always appetising and there is a wide choice including vegetarian and vegan (I think) options. My room is spacious, comfortably furnished, airy and clean. My request for a high-backed chair was met within hours! A credit to Wadhurst."

I S
carehome.co.uk rating: 4.64 out of 5

"They are very good living here. The entertainment is good, 5/5 treatment."

Patricia P
carehome.co.uk rating: 5 out of 5

"Very nice!"

P E
carehome.co.uk rating: 5 out of 5

"When my wife and I came to Wadhurst Manor, everyone on the management, nursing, caring and housekeeping teams went out of their way to make us welcome. Everyone is kind and helpful, especially since my wife died. We are all treated as individuals and they are interested in what we have to say. My room is comfortable and spacious and I was able to bring some of my own furniture and pictures to make it feel like home."

Horace H
carehome.co.uk rating: 4.92 out of 5

"The staff are very warm and caring. I feel very reassured that my husband is well cared for."

A B
carehome.co.uk rating: 4.83 out of 5

"The staff here are very caring. Food good, I am very happy here."

K B
carehome.co.uk rating: 4.33 out of 5

"My husband has been in here since last November and I can honestly say I have been extremely happy with everything about his care. The staff are wonderful with him and always clean, well dressed and appears happy. The food is excellent and I know that he loves it and eats well. He is always treated with the utmost dignity."

C H
carehome.co.uk rating: 5 out of 5

"Wadhurst Manor is an incredible care home full of kind, gentle carers and warmth. It is kept absolutely immaculately by the housekeeper who is an absolute gem and goes over and above her role. My Grandmother moved here from another home in August and she has been completely rehabilitated. When she moved she was unable to walk unaided, read or construct sentences. She can now do all of the above and is so happy again. She now has her sweet twinkly smile back. She is dressed beautifully every morning with much thought as she loves her jewellery, purple clothes and hair styled. I cannot thank the amazing carers on Amber Ward enough for what they have done for her and giving her the light back in her life. There is a kind carer who is out of this world and my grandmother absolutely adores her so thank you so much to this incredibly hardworking young lady. I always know when she’s working before I see her as my Grandmother is so alert and jolly. Thank you so much again."

N M
carehome.co.uk rating: 5 out of 5

"All the staff at Wadhurst Manor, always been welcoming, understanding and supportive both to my mother and the family. The feeling of it being a happy community is wonderful. No sitting in front of a TV all day here. The entertainment and activities are fabulous and include everyone, with a wide variety of things to get involved in. It is the staff that make this such a lovely environment."

Louise C
carehome.co.uk rating: 5 out of 5

"The staff are very friendly, kind, caring and happy."

R F
carehome.co.uk rating: 5 out of 5

"Everything is excellent."

Rosemary P
carehome.co.uk rating: 4.58 out of 5

"My father came here three weeks ago to be assessed for his future needs. We were made welcome straight away by all the staff. Dad is very happy here and looks better in himself already. A very relaxed and friendly environment."

Janine G
carehome.co.uk rating: 4.58 out of 5

"Very nice decor and furnishings and creativity around the building. Very good choice of food. Activities and social activities - there really is something for everyone here and much effort goes into understanding each person. Residents are treated seriously with love and respect. Good clinical skills."

L W
carehome.co.uk rating: 4.5 out of 5

"All the staff at Wadhurst Manor have always been welcoming, understanding and supportive both to my mother and family. The feeling of it being a happy community is wonderful. No sitting in front of a TV all day here! The entertainment and activities are fab and include everyone with a wide variety of things to be involved in. This goes hand in hand with all the great care they provide. After worrying so much about Mum having to move to a home and whether she would settle, I am so pleased and relieved I found Wadhurst Manor."

Louise C
carehome.co.uk rating: 5 out of 5

"The home is always very welcoming and friendly. The manager is always happy to see you and polite. The home is always clean and tidy. My grandad is a bit of a struggle to get up each day. But the care staff do the hardest to make sure he's up on time for lunch, where he eats a lovely nutritious meal with lots of choice. Overall since the new manager, I feel the home is positive and things are looking up. Would like to see more outings for the residents and wider choice of activity."

B M
carehome.co.uk rating: 4.42 out of 5

"This facility is excellent, but what makes it so special is the care, attention, warmth and love of the staff. Having seen this for myself, I find it hard to put into words but my best description would be that the staff at Wadhurst Manor are an extended family."

Mark P
carehome.co.uk rating: 5 out of 5

"I visit at least twice a week, I find everybody so helpful and friendly. Nothing is too much trouble. The food is excellent and presented beautifully. The entertainment is enjoyed by everybody. I particularly like the way they send people on their what when they have passed on, very moving. I hope that in future years, I will have a place at Wadhurst Manor."

Stella N
carehome.co.uk rating: 4.83 out of 5

"My mother has now been a resident for a year. During this time, there have been some management ups and downs but the carers have taken excellent care of her. Always kind, they know the residents very well and always go the extra mile for them."

J C
carehome.co.uk rating: 3.92 out of 5

"My mother has been a resident here for the last 15 months. She has received very good care from attentive, giving and friendly staff."

S W
carehome.co.uk rating: 4.08 out of 5

"As a relative, I have been so impressed by the immediate feeling of warmth as you enter Wadhurst. The staff are unfailingly good-humoured and kind. They treat the residents with gentleness and bring a sense of fun into their lives. The activities, the seasonal decorations and the accessibility of the lounge/coffee area are all so important in bringing a lightness to the atmosphere."

R G
carehome.co.uk rating: 4.67 out of 5

"The care home is situated in a beautiful setting. When a resident fell over, the staff members were fantastic. One laid down on the floor to comfort the resident and to provide support. He was aided immediately and professionally and it gave me real reassurance in the high quality of care given here. My Great-Aunt is happy here, the staff treat her like an old friend. Absolutely fantastic care here."

Sophie H
carehome.co.uk rating: 5 out of 5

"The care provided was overall very good. Staff very friendly and caring, food was good although portion sizes could be bigger for visitors and those residents that have larger appetites asked if they would like more. I have noticed that staff are overstretched on the first floor. Two staff does not seem in my opinion enough, especially when one goes on break or is called elsewhere. Patients have to wait long periods at times for toilet assistance, etc."

L P
carehome.co.uk rating: 4.5 out of 5

"A great relief to find a home with all staff dementia trained and secure, yet homely units for dementia residents. Good sized rooms and the ability to bring in your own familiar furniture and furnishings. Good range of activities and days out to choose from. Helpful and understanding staff."

S B
carehome.co.uk rating: 4.75 out of 5

"I have found Wadhurst Manor to be a most welcoming home from the very beginning when my mother arrived in June for respite. Over the weeks she has been very well cared for and looks really well. I cannot fault any of the staff with their attentive manner to Mum and indeed helping me and answering any questions or concerns I may have in this settling in process. My only criticism would be that the bedrooms are rather dreary and dark and I feel not cleaned to a high standard. Regarding activities, I would like to see more outings and a little more going on at weekends. The gardens need a lot of attention as currently, they look a mess - in need of green fingers and TLC like the residents."

M W
carehome.co.uk rating: 3.83 out of 5

"I find the home very welcoming and homely place. The garden could do with a little TLC. The staff and nurses are very helpful but could have more activities on weekends and more trips out because my father loves to go out."

Joanne M
carehome.co.uk rating: 4.25 out of 5

"The staff are always friendly and helpful and the home feels welcoming. I am more than satisfied with the care that my friend receives. It is good to know that visiting is not restricted."

Heather C
carehome.co.uk rating: 4.33 out of 5

"I visit my friend on a regular basis. I tend to get involved with most of the activities and to encourage my friend to engage with the other residents. The staff are caring and encouraging. It is not an easy job that any of them have from domestic to management. I love the way that all staff are respectful to those that have passed and walk out behind the deceased when they leave the home. It is very moving. Thank you all."

Stella N
carehome.co.uk rating: 4.58 out of 5

"My husband has been a resident here for almost 4 years. Over the past month, in addition to a week in June, I have usually felt confident enough to take a holiday abroad with my family - the only other next of kin. During that time he was looked after, encouraged to enter into social activities and generally didn't appear to have been at all concerned about the lack of my frequent visits. I was so grateful to all concerned."

Kirsten B
carehome.co.uk rating: 4.25 out of 5

"They have built a great team at Wadhurst and both my parents have bee fortunate enough to be residents. Nothing is too much trouble."

Paul R
carehome.co.uk rating: 4.75 out of 5

"Care is good and staff are very friendly and helpful. My mother is well looked after which is what my brother and I wanted. It takes away the worry we had when she was living alone with carers coming in 3 times a day."

Bruce L
carehome.co.uk rating: 4 out of 5

"Wadhurst Manor has a warm, friendly, family atmosphere. The staff know the residents well and treat them with kindness and respect but also affection. There is usually quite a lot going on although it can sometimes feel very quiet at weekends. Several members of staff are outstanding."

JC
carehome.co.uk rating: 4.08 out of 5

"A home of joy, cheer and inclusiveness that brings out the best in all the residents, due to the diligence of all the attentive staff."

Mary M
carehome.co.uk rating: 5 out of 5

"Very pleasant care home. The extremely nice atmosphere. Ten out of ten, altogether, we highly recommend it."

Mark C
carehome.co.uk rating: 5 out of 5

"Having recently lost my husband, I cannot fault the care and empathy given to myself and all the family, not only at this sad time but over the three years if his stay. I feel that definitely memory lane could do with more carers."

R P
carehome.co.uk rating: 4.25 out of 5

"As a casual visitor from 'away', I am always impressed by Barchester homes (my mother was in a Barchester home also). My main observation of Wadhurst is that there always seems to be a shortage of staff. Staff at the home are always friendly and helpful in very difficult situations."

Susan J
carehome.co.uk rating: 4.33 out of 5

"I was extremely likely to recommend this home in that I think the home is really nice and the carers are wonderful. Kind and patient and so dedicated - I have recommended 3 people and times it hasn't worked out. So now I feel unlikely to recommend it. Reason No 1 - On Amber, we have a resident who screams HELP almost continually. Reason No 2 - Two ladies were frightened by another male resident."

A A
carehome.co.uk rating: 5 out of 5

"I am pleased with the care my relative is receiving particularly in Amber Wing. The nursing and care team and their relationship with both myself and my relative has made this particular journey bearable."

Joyce R
carehome.co.uk rating: 4.67 out of 5

"My mother has been a resident of Wadhurst Manor for almost three years. She suffers from severe dementia. The care, during this time, has been excellent. On arrival her physical health was poor; she is now much improved. The nursing care has been exemplary. Wadhurst is a happy place and has contented residents. The range of activities ensures residents are happy and fulfilled."

S B
carehome.co.uk rating: 4.92 out of 5

"It was a shock for my wife and me, as well as mum, for her to move to the dementia wing of a nursing home, but the staff at Wadhurst kindly helped the three of us with this transition. Now, when we take mum for a 'walk' she quickly asks to be taken back to her new friends. It means a lot to know that she is being cared for so well - thank you."

Richard H
carehome.co.uk rating: 4.91 out of 5

"All the staff (carers) are very helpful and pleasant, nothing is too much trouble for them."

R P
carehome.co.uk rating: 4.33 out of 5

"Mum has been in Memory Lane for over 2 years and as her needs have changed her care has always been actively discussed with us and our views sought. I believe Mum is in the best place and her care is consistently of a very high standard."

Linda S
carehome.co.uk rating: 4.92 out of 5

"My overriding impression of Wadhurst Manor is that it is friendly, caring and welcoming. In particular, the carers and nurses who look after my mother are gentle, observant, kind, patient and professional. Great effort is made to provide activities and whilst some areas of housekeeping could be improved, the general standard is good."

J C
carehome.co.uk rating: 4 out of 5

"My husband has been resident in Wadhurst Manor since September 2014 in Memory Lane. Over the last month, his medication has been changed and the nurse I am aware is closely monitoring his reaction as he falls occasionally. The carers are friendly and always welcoming to visitors and are approachable and with the nurse keep me constantly informed. He regards it as home, seems quite happy and enjoys some of the activities as he needs to be stimulated."

Kirsten B
carehome.co.uk rating: 4 out of 5

"This is a large institution. All institutions suffer in one form or another from being such. This one less than most. My wife's ward seems very well organised and the institution almost is softened by the excellent performance of some/most of the staff. It has the appearance of being well kept and looked after by people who care about such things, as well as caring for the resident."

J M
carehome.co.uk rating: 4 out of 5

"I work as a volunteer reading aloud to residents. The home is always warm and welcoming, the staff extremely friendly and the residents happy and well cared for. I was invited to a volunteers Christmas lunch which was nicely cooked and cheerfully presented."

Sue G
carehome.co.uk rating: 5 out of 5

"Frosted brimmed filled wine glasses greeted us on arrival, guests, residents and carers appeared and soon everyone was chatting, what a convivial party it was. Soon tables loaded with food appeared I was one of the first to try this wonderful selection, not before I had 3 smoked salmon and cream cheese biscuits, I then chose more salmon, mango sausage rolls (excellent), herb chipolatas, pastry filled rolls and dips and my wife's favourite tiered cake stands with one bite chocolate eclairs and much more. While all the eating and drinking was going on amongst the chatter and conjure, our manager was busy socialising making sure her guests were happy and content."

David O
carehome.co.uk rating: 4.92 out of 5

"Wonderful place, wonderful staff, would like to like here."

J S
carehome.co.uk rating: 5 out of 5

"I have been a volunteer at this Barchester home for two and a half years and I have always found the care of the residents to be paramount. I have helped with various activities and quizzes and wreath making for the residents' doors which enables them to help and have fun to prepare for Christmas."

Ann J
carehome.co.uk rating: 4.9 out of 5

"Care/Support: reliance on agency staff, linguistic difficulties, failure of communication between staff and between staff and residents. Management: Good in response to residents suggestions or complaints but carers at times spread too thinly on the ground. In addition, apart from pay and working conditions etc a well run organisation of any sort requires of management a caring attitude to employees, so that staff feel appreciated and have a sense that they are valued not just for the work they do but personally, this is particularly important in medical and social care sector (caring for the carers) my impression is that this is somewhat lacking here. Food: An army marches on its stomach. This applies not just to the military services but especially to hospitals and care homes, whatever the disabilities of residents, whether physical, medical, mental or otherwise, this provision of a varied tasty diet is an essential ingredient. The CQC last year said this area required improvement. Apart from minor variations in menus this still applies. Some fundamental changes, though promised, have not yet been implemented. Moreover, the cooking skills of kitchen staff and the budget need upgrading."

Clive C
carehome.co.uk rating: 4.58 out of 5

"I would highly recommend this care home. It is a purpose built building so works really well and there are always smiling faces when you walk in the door. Having viewed 10 care homes it was the only one that did not make me feel depressed but it is one of the most expensive care homes and there are areas for improvement. Taste, as one of the primary senses which is often one of the last to go it seems sad that this is an area that needs improvement. There are excellent cakes and biscuits but the main diet is unvaried and one cannot live on sugar alone. Smell, on my first visit I was delighted that it smelt clean and fresh, however, there have been times when the smell of urine in the corridors was very unpleasant. Care, the care staff are exceptional THANK YOU but staff numbers have been reduced (used to be two on duty now it can be one). This makes it harder for them to keep to the high standards they set and could be the reason for the above problem and a recent occurrence of no staff at all on the whole floor."

K C
carehome.co.uk rating: 4.58 out of 5

"Clean and welcoming home. Sweet little dog meets and greets visitors - he makes a very good family liaison and is very much loved by all. The whole team from management to gardeners are always friendly and cheerful. It feels like one big family."

John B
carehome.co.uk rating: 5 out of 5

"I am so pleased that we found Wadhurst Manor to place Dad in. The admin assistant was ever so welcoming on every single visit and her showround prior to Dads admission, was both detailed and patient. The whole team are kind and caring. It is a joy to visit Dad."

Charlie L
carehome.co.uk rating: 5 out of 5

"Really really lovely care home. Staff are excellent, nothing is too much trouble. It was very hard placing mum in a home but thanks to the manager and the administrator, spending many hours listening to our concerns, the move in went very smoothly! We would like to thank them both for the huge support given to us doing this emotional time. Mums very settled and content, she enjoys the activities - especially those involving a sherry afterwards!"

C C
carehome.co.uk rating: 5 out of 5

"Wadhurst Manor had greatly improved since the new management team have been in place. It is lovely to see the staff enjoying their job and supporting each other. There is a friendly, calm vibe with a strong dash of great sense of humour - something that you need in this industry."

Chrissy K
carehome.co.uk rating: 5 out of 5

"A good example of how a care home should be. Clean and welcoming. Staff are all very approachable. Plenty of carers and nurses, seniors on everyday so you are always aware who is the first point of call."

Graham T
carehome.co.uk rating: 5 out of 5

"My brother thoroughly enjoyed his recent respite stay. It was a very enjoyable holiday for him, he said the staff are all very passionate. I visited him on Sunday and the roast was absolutely delicious. I may even book myself in for a weeks stay as a treat! Thanks to all."

Whinnie C
carehome.co.uk rating: 5 out of 5

"Having moved Dad from another care home to Wadhurst Manor, we are thrilled with the improvements in the quality of his care. Not only do they care for him they care for me and my family aswell. Not to mention the love our labradors also receive from staff and Ronnie the administrator's dog. Nothing is too much trouble and they manage to create a homely caring environment where my father is comfortable and respected from the management and right down the line. We cannot praise the staff enough. I would very willingly recommend this home."

Simon E
carehome.co.uk rating: 5 out of 5

"Friendly and welcoming home. My dad's admission was handled very professionally by the manager and administrator. All staff are sympathetic, kind and I cannot fault the care they give at all. Huge thanks."

J O
carehome.co.uk rating: 5 out of 5

"Staff are kind and caring. The home is always clean and tidy. Always somebody at hand to talk to, the carers do an amazing job at keeping families updated on progression and any issues. Thanks to all staff."

Margaret M
carehome.co.uk rating: 5 out of 5

"A charming home with experienced, patient staff. My sister's room is fully equipped with her personal belongings making it cosy and attractive. The garden is large and well maintained. While the fees are high, so are the standards and we feel what we are paying is worth it."

Sadie H
carehome.co.uk rating: 5 out of 5

"A splendid, friendly, clean home. The staff are all very kind to my dear friend and take time to get to know their residents' previous life stories, making the care they give extremely personal and touching. Activities are indeed very good and cater for everyone. The home's dog is always there to greet visitors with a wagging tail and share his love to all, including my Jack Russel who visits with me. Something that the residents respond very well to. I cannot fault the food at all, the cakes are particularly delicious."

Daphne W
carehome.co.uk rating: 5 out of 5

"My granny settled in very quickly at Wadhurst Manor. All of the staff are caring and go that extra mile. It is lovely to see the manager so involved in the residents' day to day life as well, something that you don't see at many other homes! The team are all extremely fun and we most enjoy the sing-a-longs and banter when I visit. We are truly grateful for everyone's hard work. A real gem - how a care home should be."

Ann M
carehome.co.uk rating: 5 out of 5

"My aunt has been at Wadhurst Manor for two years now originally coming as end of life. It has been amazing to see her health and wellbeing improve - to the point of her being able to walk again. Having owned dogs her whole life, it is very special having the Administrators dog, Ronnie, visit her everyday! In fact, I am sure it is the reason she wants to get up and go most days! Having a sweet little dog around the home just adds even more, to the homely feel that Wadhurst Manor so delightfully has to offer. Thank you to all the staff and Ronnie dog."

Sarah L
carehome.co.uk rating: 5 out of 5

"My husband is very happy with his care. He would like to have his jazz music put on more regularly, that was his only comment."

Anne C
carehome.co.uk rating: 4 out of 5

"My mother has been in Wadhurst Manor for a year now and the care and support provided by the home has been excellent. She has been made to feel at home and has become more relaxed and less anxious, thanks to the care provided by the staff and the interaction with both the staff and other residents. Thank you."

David P
carehome.co.uk rating: 4.33 out of 5

"My aunt aged 96 had severals falls and professionals advised that she moved from her residential care home. When we viewed Wadhurst Manor we were all impressed with the personal attentiveness of many staff. This was a feature during her stay that sadly was only several weeks she died in her sleep. She was looked after really well. We marked all parameters very highly except value for money since we realise that good nursing care should be expensive but we felt the admission administration fee of £3000 was excessive."

A G
carehome.co.uk rating: 4.08 out of 5

"Since dad's arrival at Wadhurst Manor, he has been treated with dignity and compassion. His room is light, airy and comfortable. As a family we are impressed with the care and commitment of all staff, nothing is too much trouble. There are many fun activities which dad has been gently encouraged to attend and has enjoyed. In dad's own words "staff are all very helpful, friendly and extremely kind.""

Ann H
carehome.co.uk rating: 5 out of 5

"In quiet surroundings, Wadhust Manor provides a good level of care provided by friendly, professional staff. A feeling of being at home is quickly generated. Food is prepared on-site and the cooks do good home cooking and menus which changed on a weekly basis. Care staff are very resident-focused. The experience is, overall, a very good one."

Jim G
carehome.co.uk rating: 3.92 out of 5

"The staff are wonderful, very caring and helpful. My dear friend feels very safe. She is enjoying the food and entertainment. Everyone is so kind and friendly. A great place."

Stella N
carehome.co.uk rating: 4.92 out of 5

"Following a broken hip and 4 weeks in hospital where staff levels prevented recovery, my wife moved to Wadhurst Manor. She soon started to recover. After the hospital ward, her room overlooking the garden was a great improvement. She is much calmer and I am pleased that she has settled in so well."

Ian R
carehome.co.uk rating: 4.67 out of 5

"My father has Parkinson's related dementia. All of the staff are kind and caring and most of them are fun. Dad responds particularly well to certain members of staff, as do other residents. The food is always very good/excellent. The staff friendly and the home clean and tidy. Dad's choices are always respected and mostly he's happy. No complaints."

Sharon C
carehome.co.uk rating: 4.58 out of 5

"Very friendly and cooperative. Plenty of staff and fun events."

Michael B
carehome.co.uk rating: 4.25 out of 5

"Wadhurst Manor is well run and provides a high standard of care. It goes beyond the minimum of doing 'just enough'. Staff are hard-working and show real commitment to residents' wellbeing. A family can be sure that nursing staff know the resident well enough to be able to identify and address problems, should the need arise. Dementia care, in particular, is of a high standard."

R W
carehome.co.uk rating: 4.92 out of 5

"My husband is treated with courtesy and respect. He is encouraged to participate in activities and his particular interests are taken into account. His personal care is done with a smile and the occasional joke. The nursing care is efficient and when there was a problem, it was dealt with promptly. Use of agency staff is kept to a minimum. I myself have been made welcome and am listened to."

K B
carehome.co.uk rating: 4.5 out of 5

"Always very clean, very friendly and welcoming. Never has a bad smell when walking through the door. It just shows how a good care home can be run."

Jeannie D
carehome.co.uk rating: 5 out of 5

"Very impressed with Wadhurst care home. The grounds are attractive, tidy and well maintained. Cosmetically, the home is of a very high standard. The interior is spacious, light and tastefully decorated. Residents have a wide range of activities to participate in each week or can opt to have quiet times. 1:1 life at Wadhurst is fun and active. Menus are designed to take residents likes/dislikes into consideration - based on fresh produce, cooked to high quality. The staff, management, nurses, carers, catering and activities are what makes the home - creating a warm, family feeling in the home, whilst delivering professional, high-quality person-centred care."

P B
carehome.co.uk rating: 5 out of 5

"My mother is very happy at Wadhurst Manor Care Home. She has been there for two and a half years. The food is excellent and the staff are friendly and caring. The only let down is the agency staff that unfortunately have to be employed because of the shortfall in permanent staff. A problem throughout the rest of the UK."

Edwina M
carehome.co.uk rating: 4.17 out of 5

"Everyone is so friendly and helpful. My granny has been really looked after and made to feel welcome. The carers are truly caring. There are so many options of activities and every day, there is always something to look forward to. Thank you."

Diana M
carehome.co.uk rating: 5 out of 5

"My brother has lived happily at Wadhurst Manor for nearly 5 years now. He was very poorly when he arrived and unable to look after himself anymore. With loving care and interest in him as an individual, Wadhurst Manor has made a new man of him! He says he feels part of a community - not only the community of the home, where he has made real friends amongst the other residents, staff and volunteers, but also of the wider village community. Wadhurst Manor is very good at involving the village in activities it organises and connecting with the local U3A, the parish church and schools and youth groups. I'd say the quality of my brother's life has improved and his social world has enlarged at a time when he might have had a very bad outlook indeed, and Wadhurst Manor is to be heartily thanked for this transformation."

Maggie A
carehome.co.uk rating: 5 out of 5

"Overall the care home is very satisfactory, just wish the care staff were consistent, there are many changes which is very disturbing for the residents. My mother has no complaints, the food is excellent and plenty going on by the activities manager and staff."

E M
carehome.co.uk rating: 3.92 out of 5

"This is the third time I've been to Wadhurst Manor. Generally I'm happy to stay there but I do think standards have fallen, reduced staff, too many agency workers. They try hard but need more training. The long term staff cannot be faulted. Management are very good but I feel their hands are tied in regards to finance. I was in business for fifty years and know expenditure has to be in check. But I learnt a lot that sometimes cutting back on wages can be sighted."

John C
carehome.co.uk rating: 3.92 out of 5

"A very caring, kind environment."

Leslie G
carehome.co.uk rating: 4.82 out of 5

"The staff at Wadhurst Manor have shown considerate patience, understanding and support for what has been a very difficult time for our family. Their level of care, food and surroundings are all excellent."

Alison G
carehome.co.uk rating: 4.83 out of 5

"Professional management team who assessed my mother in hospital with very little notice. Staff always friendly, chat and helpful. A good size balcony on the dementia wing (memory lane) so residents can safely go outside. Baskets along the hallways with items for residents (handbags, hats, teddies etc). Full activity programme every day. The setting is very nice with secure gardens open for residents to walk out in. Chef has made something my father wanted."

Jane R
carehome.co.uk rating: 4.92 out of 5

"I can't fault anything. All the carers, nursing staff, admin staff are kind and caring and efficient. I am sure that this must be due to the management at Wadhurst Manor who is always present to discuss issues. Wadhurst Manor is clean, welcoming and a pleasure to visit. Well done to everyone working here."

Val C
carehome.co.uk rating: 4.92 out of 5

"A lovely friendly atmosphere very caring staff. Quite content."

Marjaorie G
carehome.co.uk rating: 4.82 out of 5