Reviews for Wadhurst Manor Care Home

The management and staff at Wadhurst Manor came to our rescue when we urgently needed help to look after my lovely father. They were all so kind and helpful from the minute I picked up the phone to them (even coming with a special vehicle to collect him from home the next day) and this continued until he sadly passed away a few months ago. Initially we thought my father would stay for a couple of weeks respite, but it became clear that the 24/7 nursing care he was receiving was top notch and the best option for him and our mother (rather than carers coming in at home), and his stay became permanent. Although we visited extensively almost everyday, we were never made to feel like we were in the way and always made welcome. My father loved being taken outside and seeing all the bunnies, birds and occasional deer in the garden. Together we enjoyed the delicious home baked cakes offered at afternoon tea. It is a very well managed home with a real sense of caring and professionalism at its heart. I strongly recommend it.

We chose Wadhurst Manor for Respite care for my mother-in-law having had a wonderful visit meeting many of the kind and caring staff and residents. We knew it was the perfect fit for her. Catalan visited my mother in law in her own home To find out a little bit more about her and what she wanted to do when she got there. He asked about her interests, What did she like to do and what kind of food she like to eat?
The check-in process there was really straightforward. She was met and greeted by the manager on duty and various members of staff who quickly whisked her away to show her around While I unpacked her suitcase and put things away. She stayed for two weeks and when I picked her up, she had nothing but praise. She enjoyed meeting like-minded people, enjoyed the activities and the trips out but also appreciated a large room and quiet times where she could disappear off and watch television or read on her own. She self medicated so we did not have to rely on the staff to assist her with that but she does Need prompting to take them and also with personal dressing which they took care of. We would have no hesitation in recommending Wadhurst Manor.

I am so grateful for care of a much loved colleague and friend at Wadhurst Manor Nursing home for these last few years. ( I have visited many nursing homes caring for those with Dementia, also hospice so am practised at noticing whether the stated aims are lived in practice). I can say that I really felt that the care was special, and my last visit , a farewell , knowing death was imminent , was made less hard knowing I could trust that this important stage in life was truly respected. I have also been able to receive regular accurate updates from patient staff even whilst so busy, thank you so much all .

"Mum has been at Wadhurst Manor for 6 years now. I can honestly say that she has been very happy there. The whole team are just amazing. The staff always have time to chat with the residents despite being busy & the nursing staff are excellent at keeping me up to date with mum & her health & care package requirements. Activities are fab. Mum was always a 'doer' & at WM has no time to get bored. It is a super environment & gives the family and I great peace of mind."

L C
carehome.co.uk rating: 5.00 out of 5

"My Mother stayed at Barchester Wadhurst Manor for around 10 days and what turned out to be her her final days. The staff were very caring and professional especially with end-of-life care. I was even able to stay overnight in her last day or two so that I could be near her. I was so glad that she was in such a beautiful and peaceful environment and I felt extremely well supported with everything that was happening."

Catherine T
carehome.co.uk rating: 4.00 out of 5

"Wadhurst cared for my close friend and colleague for three years , until her death in May 2025. I made visits during this time, frequently phoned, stayed near by for a week in 2024 so viewed in a variety of ways , the care at every level. As a therapist in the hospice and care world I'm practised at noticing small details. I am delighted and felt really confident that my friend received really genuine , quality care and was known well, and made to feel that she was respected, understood and well care for. Her room was really her own safe space, was always well cared for, light , and fresh, with en-suite facilities, and she enjoyed the garden, and some activities that she chose to do. She enjoyed the food until her last illness. When she was no longer able to use her direct phone line due to her condition staff were very patient and helpful keeping me in touch, during her last illness. I believe end of life care is vital and am entirely grateful to you all. Thank you,"

Judith G
carehome.co.uk rating: 4.58 out of 5

"Wadhurst Manor has provided a safe and caring environment for my Aunt. It is always a pleasure to visit as the staff are all extremely helpful and my aunt has settled into her new life very well."

Juliet W
carehome.co.uk rating: 4.42 out of 5

"Having nothing but praise for this home and my brother is so happy here Cant comment on the food"

E C
carehome.co.uk rating: 5.00 out of 5

"The staff and level of care is excellent. Nothing is too much trouble for them; always happy and cheerful."

G L
carehome.co.uk rating: 5.00 out of 5

"The care staff were very understanding and attentive to my husband's likes and interests even thinking to take him on an outing to the local fire station (he's an ex-firefighter). Played the music he loves. The visiting therapy animals were wonderful as well."

Julie N
carehome.co.uk rating: 5.00 out of 5

"Following a very serious illness last year, the very hard decision came to put my dear mother into care where I knew she would receive the help she now needed. After an extensive search, I found Wadhurst Manor care home, where to my great relief; mother has settled into like a duck in water. I haven’t seen her this settled and happy for years. It is a great comfort to me, especially at this present unsettling time to I know 100% that my mother is safe and being looked after by the fantastic team. The staff work tirelessly to keep the residents fed and watered, clean and healthy and very much entertained... I am very grateful to you all; thank you?"

Lucy J
carehome.co.uk rating: 4.83 out of 5

"All during the lockdown period my husband has been continuously cared for and looked after in a most professional manner. He is a long term resident and has always been treated as one of the Wadhurst Manor family. It is his home and I am reassured that even when circumstances as now only allow outside, supervised visits, he remains settled, seems happy and content. I cannot thank the staff enough."

K B
carehome.co.uk rating: 4.08 out of 5

"For the short time, my husband was in Wadhurst Manor, the attention and care received was excellent. Also, the kindness and support given to myself and son by the management was beyond excellent."

M M
carehome.co.uk rating: 5.00 out of 5

"My husband has been diagnosed with Nonfluent Primary Progressive Aphasia which takes away many abilities including the ability to communicate. Therefore, it was a huge step for me to consider my husband going to a care home for respite especially in these current times. In the event, because of personal circumstances, my husband stayed at Wadhurst Manor for six weeks. I feel we were both dealt with kindly and with courtesy during this time. I was concerned and worried but I had advice and help where it was needed. My husband has indicated he enjoyed his holiday, particularly the food! I know how hard-pressed the staff are, dealing with dementia clients but I feel my husband had good care and has come home happy and content."

Linda B
carehome.co.uk rating: 4.83 out of 5

"Staff very friendly and helpfully attend to any needs. Nurses promptly answer or obtain answers to any medical problems and carefully watch that I safely self medicate. Variety of food is good and well cooked. I am quite happy here and enjoy many activities."

H H
carehome.co.uk rating: 5.00 out of 5

"This place is a nice home. I love it here."

J S
carehome.co.uk rating: 5.00 out of 5

"Gives me a life. Freedom of the landscape (window). Marvellous Care."

Margaret B
carehome.co.uk rating: 5.00 out of 5

"Was able to visit my friend in comfortable and secure visitors pod. My friend is very well considering the lockdown and in good spirits."

Deborah B
carehome.co.uk rating: 5.00 out of 5

"Good food. The carers are kind."

David H
carehome.co.uk rating: 5.00 out of 5

"My husband has been here for 2-years now, and I can honestly say I could not have been happier with everything about Wadhurst Manor. My sons totally agree with me."

Charmaine H
carehome.co.uk rating: 5.00 out of 5

"I came here courtesy of the NHS and my social worker while waiting for my second operation to re-attach my hip to my pelvis. It is lovely here and I have been very well looked after. The food has been excellent and this staff are really nice, helpful and respectful."

Peter S
carehome.co.uk rating: 5.00 out of 5

"Dad had increasing nursing requirements, which could no longer be met at home. Due to Covid times, Dad went to Wadhurst Manor, which he had not seen. He likened it to a hotel, he received a really great standard of care. The staff were very quick to react to any changes in his condition and get him additional professional help he required. As his condition deteriorated, he received compassionate, personable end of life care. This comfort and wellbeing were at the forefront of his care, and for this, I will always be grateful, especially in these times when we were completely relying on the staff."

A R
carehome.co.uk rating: 5.00 out of 5

"I have nothing but praise for the excellent team at Wadhurst Manor. Anyone who has had to make the decision to put a loved one into 24-hour care will know how devasting this can be. The team have looked after my dad as if he was their own relative. They welcomed him into their family and have dealt professionally and kindly with his inevitable settling in problems and confusion. My heartfelt thanks to them all."

Karen S
carehome.co.uk rating: 5.00 out of 5

"I'm happy, everyone is so kind and helpful. The food is excellent with a good choice."

Audrey H
carehome.co.uk rating: 5.00 out of 5

"Very lovely room. Lovely views over the countryside. Lots of wildlife outside to look at. Comfortable furniture and the food is lovely."

Angela W
carehome.co.uk rating: 4.92 out of 5

"I have lived here for 5 months and really enjoy it. I find the staff very friendly and the food is pretty good. Also, I like my room it has got a lovely view of the countryside."

Jean M
carehome.co.uk rating: 5.00 out of 5

"Having experienced the warm and friendly atmosphere of all the staff at the home I understand why my dear friend is so happy here. I trust I will have many more happy experiences and joyous moments with my friend, and those that look after him so admirably."

Ken D
carehome.co.uk rating: 5.00 out of 5

"The staff at Wadhurst Manor care home are very good with my mum and are always kind and patient and go the extra mile to help her. The manager is excellent and I know I can always contact her easily and she is very helpful. I wish the staff had additional time to sit with my mum, but it is difficult as they are very busy. One of the caretakers is particularly kind and caring to my mum and takes every step to care for her well-being. I really appreciate all that the staff do at Wadhurst Manor Carehome. Thank you."

Elizabeth K
carehome.co.uk rating: 4.67 out of 5

"My mum stayed at Wadhurst Manor for 3 weeks of respite care, she was very well cared for and took part in the activities which I am thrilled about. Mum has dementia and I know that this stimulation has helped her immensely, she has not been able to take part in her usual coffee mornings and bingo sessions at home due to the pandemic. The staff were wonderful with her and were very friendly and approachable. The management team were very efficient. Overall I am very pleased with Wadhurst Manor and hope that mum can stay again very soon."

J T
carehome.co.uk rating: 4.83 out of 5

"I was very good treated here during my stay. The staff especially one healthcare assistant has been fantastic. I really enjoyed the comfort of my room, the lovely garden view and the accessible en-suite. I will not hesitate to come for respite and am happy to recommend the home to my family and friends."

Annie R
carehome.co.uk rating: 4.92 out of 5

"My husband aged 86 was seriously ill with Covid and Pneumonia and was in hospital for two weeks. When he was discharged I was very pleased to arrange for him to come to Wadhurst Manor, as I knew they had a good reputation locally. My son and I appreciated being able to visit him regularly and I was impressed with the care and sympathy shown by the staff. Unfortunately, he did not survive, but I was absolutely sure that he was in the best place possible and will always be grateful for their help."

B N
carehome.co.uk rating: 4.55 out of 5

"Lovely care home with a wonderful and dedicated team of staff. They have been great looking after my Mum and all the staff work hard to ensure she is cared for and comfortable. It's such a relief to know she is being so well looked after."

K W
carehome.co.uk rating: 5.00 out of 5

"We moved my 91-year-old frail and seriously ill father to Wadhurst Manor, and I battle to find the right words to show our level of gratitude. This home is the most special place you will find. They cared for Dad like their own family. The leadership is organised and professional, and the staff are caring and kind. The level of empathy and support runs throughout the home. Dad sadly didn't pull through, but we have absolutely no doubt that he was in the best place when he passed away. I cannot recommend Wadhurst Manor enough. Although we moved Dad a little too late, it still feels like a safe place for my family and will hold a special place in our hearts. These people are angels on earth. Thank you."

Caroline M
carehome.co.uk rating: 4.17 out of 5

"Thank you all for the wonderful week I have so enjoyed with you at Wadhurst Manor! An operation was planned for me a quite short notice; on realising that I would need a little while to recover, I asked if it was possible to book into Wadhurst Manor, and, wonderfully, there was a room free for the exact time needed! I was happy to book in, and my family brought me straight from the hospital a day after the successful surgery. I found the warmth of my welcome, the friendliness of all the staff, their courtesy, car, kindness, thoughtfulness and helpfulness heartwarming; in fact, I have run out of words to describe the lovely week! I thought of it as a holiday, an experience I will always remember with joy and thankfulness. Every family member and friend visiting me noticed the peaceful, friendly atmosphere and joined me in my enthusiasm. I wish to express my gratitude to each person of the outstanding staff who made this respite holiday so special."

P C
carehome.co.uk rating: 5.00 out of 5

"My Father has been a Resident at Barchester Wadhurst Manor since April this year. It has been a big adjustment for him, and for us as a family. It has taken me a while to complete this review, however, I now do so in the knowledge that my Father is settled, relaxed and confident in his surroundings. All the Staff I have encountered are caring, friendly and willing to help or advise. They also have a sense of humour which is invaluable. It is very tough seeing your elderly Father become increasingly frail, however knowing that he is cared for, comfortable and can enjoy his meals in the company of others is very reassuring. I would on behalf of our family like to thank the manager and each and every one of the staff who looks after my Father. Whether it be the handyman, the cleaners, the cooks, care staff, nurses, receptionists, finance team, indeed everyone who has helped us during the transition from respite to permanent care. He now refers to the Manor as 'home'."

Penny N
carehome.co.uk rating: 4.42 out of 5

"My sister is staying here and we could not ask for better care, knowing she is safe and kindly treated puts my mind at rest."

C M
carehome.co.uk rating: 4.22 out of 5

"Have used this home as a respite for my husband; they have been superb, and their care has been exemplary. He has been very happy there. The facilities were great, and the entertainment was really good and professional. I would have no problem in recommending them."

D F
carehome.co.uk rating: 5.00 out of 5

"Mum is so happy at Wadhurst Manor. The staff are always helpful and ready to help and she is treated with respect and dignity by everyone. It is spotlessly clean and she is well fed and cared for. She is kept busy with all of the activities and loves being included in the excursions and projects. She is always happy when we visit and we are always welcomed."

Karen L
carehome.co.uk rating: 4.92 out of 5

"The most important thing to me having my Mum living at Wadhurst Manor is Mum’s happiness. Despite her dementia getting slowly worse she has remained cheery and really considers Wadhurst Manor her home and feels part of the Wadhurst Manor family. It is a great team that takes care of Mum and her needs - always efficient, always approachable and willing to take time to chat to Mum and I. Can’t thank Wadhurst Manor enough."

Louise C
carehome.co.uk rating: 4.92 out of 5

"Absolutely amazing home. When mom had to be admitted for urgent respite, the response was quick, professional and compassionate. Mum has subsequently moved to full-time resident. Exemplary care, personalised to individuals needs. Mum is still transitioning into being a resident but much love and laughter is something that can’t be bought. The whole team are marvellous and my mum is so happy. We were lucky to have found Wadhurst Manor, the manager and her team of dedicated staff."

S S
carehome.co.uk rating: 5.00 out of 5

"I find the care home a welcoming, happy place and Mum is so happy there. Nothing is too much trouble for any of the staff and we are kept well informed of everything that happens with Mum and regular updates of things going on in the home. The surroundings both inside and outside the home are kept well. I cannot speak highly enough of Barchester Wadhurst Manor."

Christine W
carehome.co.uk rating: 5.00 out of 5

"The team genuinely care for the residents = they're full of smiles and kind words. The home is a lovely environment and it certainly feels like a very high standard of care. My aunt, who had been so fiercely independent into her 90s, fell in love with being there and being looked after so beautifully."

M C
carehome.co.uk rating: 4.92 out of 5

"I visited on fete day, there was a great atmosphere, and the residents were obviously enjoying themselves, as were the staff. Well done."

Barbara A
carehome.co.uk rating: 5.00 out of 5

"Whilst Wadhurst Care Home has many excellent facilities with excellent and kind carers, there is one aspect that really lets it down and that is the quality of the Food. It is generally served lukewarm and is very institutional and unappetising. The actual cooking of the food leaves a lot to be desired. The cutlery is often dirty (overloaded dishwashers/poor rinse programme/dishwashers need a deep clean?) and the crockery, particularly cups/mugs show signs of previous use."

D C
carehome.co.uk rating: 3.25 out of 5

"The whole team at Barchester Wadhurst Manor nursed my husband through his last days with outstanding kindness, compassion and understanding combined with high levels of professional skill. They were also very supportive of the family. I cannot thank them enough."

C L
carehome.co.uk rating: 4.42 out of 5

"The staff at Barchester Wadhurst Manor Care Home looked after my father when he spent three weeks of respite care at the home. All the staff were both efficient and kind and my father was very well looked after. His health improved during his three-week stay so that he was able to return to his own home after his respite care. I would recommend Wadhurst Manor Care Home to anyone who is elderly or has an elderly relative and who needs care. Many thanks to the staff."

L S
carehome.co.uk rating: 4.58 out of 5

"My father stayed at Barchester Wadhurst Manor for a very short period leading up to his final days, after a stay in hospital. Whilst this was obviously a difficult time, the staff were very caring and made sure he was comfortable and well looked after. As visitors, we felt welcome and looked after. In that period, we had some emotional and upsetting discussions with the staff about end-of-life care but they were especially careful to ensure that we understood clearly what they were saying and able to do and that we were at peace with it. They even offered help for us to stay overnight. We are very grateful for the care and dignity they gave to my father."

Adrian S
carehome.co.uk rating: 4.00 out of 5