What our families say

"The staff are always friendly and helpful and the home feels welcoming. I am more than satisfied with the care that my friend receives. It is good to know that visiting is not restricted."

Heather C
carehome.co.uk rating: 4.33 out of 5

"My husband has been a resident here for almost 4 years. Over the past month, in addition to a week in June, I have usually felt confident enough to take a holiday abroad with my family - the only other next of kin. During that time he was looked after, encouraged to enter into social activities and generally didn't appear to have been at all concerned about the lack of my frequent visits. I was so grateful to all concerned."

Kirsten B
carehome.co.uk rating: 4.25 out of 5

"Wadhurst Manor has a warm, friendly, family atmosphere. The staff know the residents well and treat them with kindness and respect but also affection. There is usually quite a lot going on although it can sometimes feel very quiet at weekends. Several members of staff are outstanding."

JC
carehome.co.uk rating: 4.08 out of 5

"Very pleasant care home. The extremely nice atmosphere. Ten out of ten, altogether, we highly recommend it."

Mark C
carehome.co.uk rating: 5 out of 5

"As a casual visitor from 'away', I am always impressed by Barchester homes (my mother was in a Barchester home also). My main observation of Wadhurst is that there always seems to be a shortage of staff. Staff at the home are always friendly and helpful in very difficult situations."

Susan J
carehome.co.uk rating: 4.33 out of 5

"I am pleased with the care my relative is receiving particularly in Amber Wing. The nursing and care team and their relationship with both myself and my relative has made this particular journey bearable."

Joyce R
carehome.co.uk rating: 4.67 out of 5

"It was a shock for my wife and me, as well as mum, for her to move to the dementia wing of a nursing home, but the staff at Wadhurst kindly helped the three of us with this transition. Now, when we take mum for a 'walk' she quickly asks to be taken back to her new friends. It means a lot to know that she is being cared for so well - thank you."

Richard H
carehome.co.uk rating: 4.91 out of 5

"My husband has been resident in Wadhurst Manor since September 2014 in Memory Lane. Over the last month, his medication has been changed and the nurse I am aware is closely monitoring his reaction as he falls occasionally. The carers are friendly and always welcoming to visitors and are approachable and with the nurse keep me constantly informed. He regards it as home, seems quite happy and enjoys some of the activities as he needs to be stimulated."

Kirsten B
carehome.co.uk rating: 4 out of 5

"My overriding impression of Wadhurst Manor is that it is friendly, caring and welcoming. In particular, the carers and nurses who look after my mother are gentle, observant, kind, patient and professional. Great effort is made to provide activities and whilst some areas of housekeeping could be improved, the general standard is good."

J C
carehome.co.uk rating: 4 out of 5

"I work as a volunteer reading aloud to residents. The home is always warm and welcoming, the staff extremely friendly and the residents happy and well cared for. I was invited to a volunteers Christmas lunch which was nicely cooked and cheerfully presented."

Sue G
carehome.co.uk rating: 5 out of 5

"Wonderful place, wonderful staff, would like to like here."

J S
carehome.co.uk rating: 5 out of 5

"Care/Support: reliance on agency staff, linguistic difficulties, failure of communication between staff and between staff and residents. Management: Good in response to residents suggestions or complaints but carers at times spread too thinly on the ground. In addition, apart from pay and working conditions etc a well run organisation of any sort requires of management a caring attitude to employees, so that staff feel appreciated and have a sense that they are valued not just for the work they do but personally, this is particularly important in medical and social care sector (caring for the carers) my impression is that this is somewhat lacking here. Food: An army marches on its stomach. This applies not just to the military services but especially to hospitals and care homes, whatever the disabilities of residents, whether physical, medical, mental or otherwise, this provision of a varied tasty diet is an essential ingredient. The CQC last year said this area required improvement. Apart from minor variations in menus this still applies. Some fundamental changes, though promised, have not yet been implemented. Moreover, the cooking skills of kitchen staff and the budget need upgrading."

Clive C
carehome.co.uk rating: 4.58 out of 5

"Clean and welcoming home. Sweet little dog meets and greets visitors - he makes a very good family liaison and is very much loved by all. The whole team from management to gardeners are always friendly and cheerful. It feels like one big family."

John B
carehome.co.uk rating: 5 out of 5

"Really really lovely care home. Staff are excellent, nothing is too much trouble. It was very hard placing mum in a home but thanks to the manager and the administrator, spending many hours listening to our concerns, the move in went very smoothly! We would like to thank them both for the huge support given to us doing this emotional time. Mums very settled and content, she enjoys the activities - especially those involving a sherry afterwards!"

C C
carehome.co.uk rating: 5 out of 5

"A good example of how a care home should be. Clean and welcoming. Staff are all very approachable. Plenty of carers and nurses, seniors on everyday so you are always aware who is the first point of call."

Graham T
carehome.co.uk rating: 5 out of 5

"Having moved Dad from another care home to Wadhurst Manor, we are thrilled with the improvements in the quality of his care. Not only do they care for him they care for me and my family aswell. Not to mention the love our labradors also receive from staff and Ronnie the administrator's dog. Nothing is too much trouble and they manage to create a homely caring environment where my father is comfortable and respected from the management and right down the line. We cannot praise the staff enough. I would very willingly recommend this home."

Simon E
carehome.co.uk rating: 5 out of 5

"Staff are kind and caring. The home is always clean and tidy. Always somebody at hand to talk to, the carers do an amazing job at keeping families updated on progression and any issues. Thanks to all staff."

Margaret M
carehome.co.uk rating: 5 out of 5

"A splendid, friendly, clean home. The staff are all very kind to my dear friend and take time to get to know their residents' previous life stories, making the care they give extremely personal and touching. Activities are indeed very good and cater for everyone. The home's dog is always there to greet visitors with a wagging tail and share his love to all, including my Jack Russel who visits with me. Something that the residents respond very well to. I cannot fault the food at all, the cakes are particularly delicious."

Daphne W
carehome.co.uk rating: 5 out of 5

"My aunt has been at Wadhurst Manor for two years now originally coming as end of life. It has been amazing to see her health and wellbeing improve - to the point of her being able to walk again. Having owned dogs her whole life, it is very special having the Administrators dog, Ronnie, visit her everyday! In fact, I am sure it is the reason she wants to get up and go most days! Having a sweet little dog around the home just adds even more, to the homely feel that Wadhurst Manor so delightfully has to offer. Thank you to all the staff and Ronnie dog."

Sarah L
carehome.co.uk rating: 5 out of 5

"My mother has been in Wadhurst Manor for a year now and the care and support provided by the home has been excellent. She has been made to feel at home and has become more relaxed and less anxious, thanks to the care provided by the staff and the interaction with both the staff and other residents. Thank you."

David P
carehome.co.uk rating: 4.33 out of 5

"Since dad's arrival at Wadhurst Manor, he has been treated with dignity and compassion. His room is light, airy and comfortable. As a family we are impressed with the care and commitment of all staff, nothing is too much trouble. There are many fun activities which dad has been gently encouraged to attend and has enjoyed. In dad's own words "staff are all very helpful, friendly and extremely kind.""

Ann H
carehome.co.uk rating: 5 out of 5

"The staff are wonderful, very caring and helpful. My dear friend feels very safe. She is enjoying the food and entertainment. Everyone is so kind and friendly. A great place."

Stella N
carehome.co.uk rating: 4.92 out of 5

"My father has Parkinson's related dementia. All of the staff are kind and caring and most of them are fun. Dad responds particularly well to certain members of staff, as do other residents. The food is always very good/excellent. The staff friendly and the home clean and tidy. Dad's choices are always respected and mostly he's happy. No complaints."

Sharon C
carehome.co.uk rating: 4.58 out of 5

"Wadhurst Manor is well run and provides a high standard of care. It goes beyond the minimum of doing 'just enough'. Staff are hard-working and show real commitment to residents' wellbeing. A family can be sure that nursing staff know the resident well enough to be able to identify and address problems, should the need arise. Dementia care, in particular, is of a high standard."

R W
carehome.co.uk rating: 4.92 out of 5

"Always very clean, very friendly and welcoming. Never has a bad smell when walking through the door. It just shows how a good care home can be run."

Jeannie D
carehome.co.uk rating: 5 out of 5

"My mother is very happy at Wadhurst Manor Care Home. She has been there for two and a half years. The food is excellent and the staff are friendly and caring. The only let down is the agency staff that unfortunately have to be employed because of the shortfall in permanent staff. A problem throughout the rest of the UK."

Edwina M
carehome.co.uk rating: 4.17 out of 5

"My brother has lived happily at Wadhurst Manor for nearly 5 years now. He was very poorly when he arrived and unable to look after himself anymore. With loving care and interest in him as an individual, Wadhurst Manor has made a new man of him! He says he feels part of a community - not only the community of the home, where he has made real friends amongst the other residents, staff and volunteers, but also of the wider village community. Wadhurst Manor is very good at involving the village in activities it organises and connecting with the local U3A, the parish church and schools and youth groups. I'd say the quality of my brother's life has improved and his social world has enlarged at a time when he might have had a very bad outlook indeed, and Wadhurst Manor is to be heartily thanked for this transformation."

Maggie A
carehome.co.uk rating: 5 out of 5

"This is the third time I've been to Wadhurst Manor. Generally I'm happy to stay there but I do think standards have fallen, reduced staff, too many agency workers. They try hard but need more training. The long term staff cannot be faulted. Management are very good but I feel their hands are tied in regards to finance. I was in business for fifty years and know expenditure has to be in check. But I learnt a lot that sometimes cutting back on wages can be sighted."

John C
carehome.co.uk rating: 3.92 out of 5

"The staff at Wadhurst Manor have shown considerate patience, understanding and support for what has been a very difficult time for our family. Their level of care, food and surroundings are all excellent."

Alison G
carehome.co.uk rating: 4.83 out of 5

"I can't fault anything. All the carers, nursing staff, admin staff are kind and caring and efficient. I am sure that this must be due to the management at Wadhurst Manor who is always present to discuss issues. Wadhurst Manor is clean, welcoming and a pleasure to visit. Well done to everyone working here."

Val C
carehome.co.uk rating: 4.92 out of 5