What our families say

Barchester Wadhurst Manor Recommended on carehome.co.uk
We score 9.6/10

49 Reviews

Barchester Wadhurst Manor Recommended on carehome.co.uk
Good

15 July 2016

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"My mother has now been a resident for a year. During this time, there have been some management ups and downs but the carers have taken excellent care of her. Always kind, they know the residents very well and always go the extra mile for them."

J C
carehome.co.uk rating: 3.92 out of 5

"My mother has been a resident here for the last 15 months. She has received very good care from attentive, giving and friendly staff."

S W
carehome.co.uk rating: 4.08 out of 5

"As a relative, I have been so impressed by the immediate feeling of warmth as you enter Wadhurst. The staff are unfailingly good-humoured and kind. They treat the residents with gentleness and bring a sense of fun into their lives. The activities, the seasonal decorations and the accessibility of the lounge/coffee area are all so important in bringing a lightness to the atmosphere."

R G
carehome.co.uk rating: 4.67 out of 5

"The care home is situated in a beautiful setting. When a resident fell over, the staff members were fantastic. One laid down on the floor to comfort the resident and to provide support. He was aided immediately and professionally and it gave me real reassurance in the high quality of care given here. My Great-Aunt is happy here, the staff treat her like an old friend. Absolutely fantastic care here."

Sophie H
carehome.co.uk rating: 5 out of 5

"The care provided was overall very good. Staff very friendly and caring, food was good although portion sizes could be bigger for visitors and those residents that have larger appetites asked if they would like more. I have noticed that staff are overstretched on the first floor. Two staff does not seem in my opinion enough, especially when one goes on break or is called elsewhere. Patients have to wait long periods at times for toilet assistance, etc."

L P
carehome.co.uk rating: 4.5 out of 5

"A great relief to find a home with all staff dementia trained and secure, yet homely units for dementia residents. Good sized rooms and the ability to bring in your own familiar furniture and furnishings. Good range of activities and days out to choose from. Helpful and understanding staff."

S B
carehome.co.uk rating: 4.75 out of 5

"I have found Wadhurst Manor to be a most welcoming home from the very beginning when my mother arrived in June for respite. Over the weeks she has been very well cared for and looks really well. I cannot fault any of the staff with their attentive manner to Mum and indeed helping me and answering any questions or concerns I may have in this settling in process. My only criticism would be that the bedrooms are rather dreary and dark and I feel not cleaned to a high standard. Regarding activities, I would like to see more outings and a little more going on at weekends. The gardens need a lot of attention as currently, they look a mess - in need of green fingers and TLC like the residents."

M W
carehome.co.uk rating: 3.83 out of 5

"Care is good and staff are very friendly and helpful. My mother is well looked after which is what my brother and I wanted. It takes away the worry we had when she was living alone with carers coming in 3 times a day."

Bruce L
carehome.co.uk rating: 4 out of 5

"I find the home very welcoming and homely place. The garden could do with a little TLC. The staff and nurses are very helpful but could have more activities on weekends and more trips out because my father loves to go out."

Joanne M
carehome.co.uk rating: 4.25 out of 5

"The staff are always friendly and helpful and the home feels welcoming. I am more than satisfied with the care that my friend receives. It is good to know that visiting is not restricted."

Heather C
carehome.co.uk rating: 4.33 out of 5

"I visit my friend on a regular basis. I tend to get involved with most of the activities and to encourage my friend to engage with the other residents. The staff are caring and encouraging. It is not an easy job that any of them have from domestic to management. I love the way that all staff are respectful to those that have passed and walk out behind the deceased when they leave the home. It is very moving. Thank you all."

Stella N
carehome.co.uk rating: 4.58 out of 5

"My husband has been a resident here for almost 4 years. Over the past month, in addition to a week in June, I have usually felt confident enough to take a holiday abroad with my family - the only other next of kin. During that time he was looked after, encouraged to enter into social activities and generally didn't appear to have been at all concerned about the lack of my frequent visits. I was so grateful to all concerned."

Kirsten B
carehome.co.uk rating: 4.25 out of 5

"They have built a great team at Wadhurst and both my parents have bee fortunate enough to be residents. Nothing is too much trouble."

Paul R
carehome.co.uk rating: 4.75 out of 5

"Wadhurst Manor has a warm, friendly, family atmosphere. The staff know the residents well and treat them with kindness and respect but also affection. There is usually quite a lot going on although it can sometimes feel very quiet at weekends. Several members of staff are outstanding."

JC
carehome.co.uk rating: 4.08 out of 5

"A home of joy, cheer and inclusiveness that brings out the best in all the residents, due to the diligence of all the attentive staff."

Mary M
carehome.co.uk rating: 5 out of 5

"Very pleasant care home. The extremely nice atmosphere. Ten out of ten, altogether, we highly recommend it."

Mark C
carehome.co.uk rating: 5 out of 5

"Having recently lost my husband, I cannot fault the care and empathy given to myself and all the family, not only at this sad time but over the three years if his stay. I feel that definitely memory lane could do with more carers."

R P
carehome.co.uk rating: 4.25 out of 5

"As a casual visitor from 'away', I am always impressed by Barchester homes (my mother was in a Barchester home also). My main observation of Wadhurst is that there always seems to be a shortage of staff. Staff at the home are always friendly and helpful in very difficult situations."

Susan J
carehome.co.uk rating: 4.33 out of 5

"I was extremely likely to recommend this home in that I think the home is really nice and the carers are wonderful. Kind and patient and so dedicated - I have recommended 3 people and times it hasn't worked out. So now I feel unlikely to recommend it. Reason No 1 - On Amber, we have a resident who screams HELP almost continually. Reason No 2 - Two ladies were frightened by another male resident."

A A
carehome.co.uk rating: 5 out of 5

"I am pleased with the care my relative is receiving particularly in Amber Wing. The nursing and care team and their relationship with both myself and my relative has made this particular journey bearable."

Joyce R
carehome.co.uk rating: 4.67 out of 5

"My mother has been a resident of Wadhurst Manor for almost three years. She suffers from severe dementia. The care, during this time, has been excellent. On arrival her physical health was poor; she is now much improved. The nursing care has been exemplary. Wadhurst is a happy place and has contented residents. The range of activities ensures residents are happy and fulfilled."

S B
carehome.co.uk rating: 4.92 out of 5

"It was a shock for my wife and me, as well as mum, for her to move to the dementia wing of a nursing home, but the staff at Wadhurst kindly helped the three of us with this transition. Now, when we take mum for a 'walk' she quickly asks to be taken back to her new friends. It means a lot to know that she is being cared for so well - thank you."

Richard H
carehome.co.uk rating: 4.91 out of 5

"All the staff (carers) are very helpful and pleasant, nothing is too much trouble for them."

R P
carehome.co.uk rating: 4.33 out of 5

"My husband has been resident in Wadhurst Manor since September 2014 in Memory Lane. Over the last month, his medication has been changed and the nurse I am aware is closely monitoring his reaction as he falls occasionally. The carers are friendly and always welcoming to visitors and are approachable and with the nurse keep me constantly informed. He regards it as home, seems quite happy and enjoys some of the activities as he needs to be stimulated."

Kirsten B
carehome.co.uk rating: 4 out of 5

"Mum has been in Memory Lane for over 2 years and as her needs have changed her care has always been actively discussed with us and our views sought. I believe Mum is in the best place and her care is consistently of a very high standard."

Linda S
carehome.co.uk rating: 4.92 out of 5

"My overriding impression of Wadhurst Manor is that it is friendly, caring and welcoming. In particular, the carers and nurses who look after my mother are gentle, observant, kind, patient and professional. Great effort is made to provide activities and whilst some areas of housekeeping could be improved, the general standard is good."

J C
carehome.co.uk rating: 4 out of 5

"This is a large institution. All institutions suffer in one form or another from being such. This one less than most. My wife's ward seems very well organised and the institution almost is softened by the excellent performance of some/most of the staff. It has the appearance of being well kept and looked after by people who care about such things, as well as caring for the resident."

J M
carehome.co.uk rating: 4 out of 5

"I work as a volunteer reading aloud to residents. The home is always warm and welcoming, the staff extremely friendly and the residents happy and well cared for. I was invited to a volunteers Christmas lunch which was nicely cooked and cheerfully presented."

Sue G
carehome.co.uk rating: 5 out of 5

"Frosted brimmed filled wine glasses greeted us on arrival, guests, residents and carers appeared and soon everyone was chatting, what a convivial party it was. Soon tables loaded with food appeared I was one of the first to try this wonderful selection, not before I had 3 smoked salmon and cream cheese biscuits, I then chose more salmon, mango sausage rolls (excellent), herb chipolatas, pastry filled rolls and dips and my wife's favourite tiered cake stands with one bite chocolate eclairs and much more. While all the eating and drinking was going on amongst the chatter and conjure, our manager was busy socialising making sure her guests were happy and content."

David O
carehome.co.uk rating: 4.92 out of 5

"Wonderful place, wonderful staff, would like to like here."

J S
carehome.co.uk rating: 5 out of 5

"I have been a volunteer at this Barchester home for two and a half years and I have always found the care of the residents to be paramount. I have helped with various activities and quizzes and wreath making for the residents' doors which enables them to help and have fun to prepare for Christmas."

Ann J
carehome.co.uk rating: 4.9 out of 5

"Care/Support: reliance on agency staff, linguistic difficulties, failure of communication between staff and between staff and residents. Management: Good in response to residents suggestions or complaints but carers at times spread too thinly on the ground. In addition, apart from pay and working conditions etc a well run organisation of any sort requires of management a caring attitude to employees, so that staff feel appreciated and have a sense that they are valued not just for the work they do but personally, this is particularly important in medical and social care sector (caring for the carers) my impression is that this is somewhat lacking here. Food: An army marches on its stomach. This applies not just to the military services but especially to hospitals and care homes, whatever the disabilities of residents, whether physical, medical, mental or otherwise, this provision of a varied tasty diet is an essential ingredient. The CQC last year said this area required improvement. Apart from minor variations in menus this still applies. Some fundamental changes, though promised, have not yet been implemented. Moreover, the cooking skills of kitchen staff and the budget need upgrading."

Clive C
carehome.co.uk rating: 4.58 out of 5

"I would highly recommend this care home. It is a purpose built building so works really well and there are always smiling faces when you walk in the door. Having viewed 10 care homes it was the only one that did not make me feel depressed but it is one of the most expensive care homes and there are areas for improvement. Taste, as one of the primary senses which is often one of the last to go it seems sad that this is an area that needs improvement. There are excellent cakes and biscuits but the main diet is unvaried and one cannot live on sugar alone. Smell, on my first visit I was delighted that it smelt clean and fresh, however, there have been times when the smell of urine in the corridors was very unpleasant. Care, the care staff are exceptional THANK YOU but staff numbers have been reduced (used to be two on duty now it can be one). This makes it harder for them to keep to the high standards they set and could be the reason for the above problem and a recent occurrence of no staff at all on the whole floor."

K C
carehome.co.uk rating: 4.58 out of 5

"Clean and welcoming home. Sweet little dog meets and greets visitors - he makes a very good family liaison and is very much loved by all. The whole team from management to gardeners are always friendly and cheerful. It feels like one big family."

John B
carehome.co.uk rating: 5 out of 5

"I am so pleased that we found Wadhurst Manor to place Dad in. The admin assistant was ever so welcoming on every single visit and her showround prior to Dads admission, was both detailed and patient. The whole team are kind and caring. It is a joy to visit Dad."

Charlie L
carehome.co.uk rating: 5 out of 5

"Really really lovely care home. Staff are excellent, nothing is too much trouble. It was very hard placing mum in a home but thanks to the manager and the administrator, spending many hours listening to our concerns, the move in went very smoothly! We would like to thank them both for the huge support given to us doing this emotional time. Mums very settled and content, she enjoys the activities - especially those involving a sherry afterwards!"

C C
carehome.co.uk rating: 5 out of 5

"Wadhurst Manor had greatly improved since the new management team have been in place. It is lovely to see the staff enjoying their job and supporting each other. There is a friendly, calm vibe with a strong dash of great sense of humour - something that you need in this industry."

Chrissy K
carehome.co.uk rating: 5 out of 5

"A good example of how a care home should be. Clean and welcoming. Staff are all very approachable. Plenty of carers and nurses, seniors on everyday so you are always aware who is the first point of call."

Graham T
carehome.co.uk rating: 5 out of 5

"My brother thoroughly enjoyed his recent respite stay. It was a very enjoyable holiday for him, he said the staff are all very passionate. I visited him on Sunday and the roast was absolutely delicious. I may even book myself in for a weeks stay as a treat! Thanks to all."

Whinnie C
carehome.co.uk rating: 5 out of 5

"Having moved Dad from another care home to Wadhurst Manor, we are thrilled with the improvements in the quality of his care. Not only do they care for him they care for me and my family aswell. Not to mention the love our labradors also receive from staff and Ronnie the administrator's dog. Nothing is too much trouble and they manage to create a homely caring environment where my father is comfortable and respected from the management and right down the line. We cannot praise the staff enough. I would very willingly recommend this home."

Simon E
carehome.co.uk rating: 5 out of 5

"Friendly and welcoming home. My dad's admission was handled very professionally by the manager and administrator. All staff are sympathetic, kind and I cannot fault the care they give at all. Huge thanks."

J O
carehome.co.uk rating: 5 out of 5

"Staff are kind and caring. The home is always clean and tidy. Always somebody at hand to talk to, the carers do an amazing job at keeping families updated on progression and any issues. Thanks to all staff."

Margaret M
carehome.co.uk rating: 5 out of 5

"A charming home with experienced, patient staff. My sister's room is fully equipped with her personal belongings making it cosy and attractive. The garden is large and well maintained. While the fees are high, so are the standards and we feel what we are paying is worth it."

Sadie H
carehome.co.uk rating: 5 out of 5

"A splendid, friendly, clean home. The staff are all very kind to my dear friend and take time to get to know their residents' previous life stories, making the care they give extremely personal and touching. Activities are indeed very good and cater for everyone. The home's dog is always there to greet visitors with a wagging tail and share his love to all, including my Jack Russel who visits with me. Something that the residents respond very well to. I cannot fault the food at all, the cakes are particularly delicious."

Daphne W
carehome.co.uk rating: 5 out of 5

"My granny settled in very quickly at Wadhurst Manor. All of the staff are caring and go that extra mile. It is lovely to see the manager so involved in the residents' day to day life as well, something that you don't see at many other homes! The team are all extremely fun and we most enjoy the sing-a-longs and banter when I visit. We are truly grateful for everyone's hard work. A real gem - how a care home should be."

Ann M
carehome.co.uk rating: 5 out of 5

"My aunt has been at Wadhurst Manor for two years now originally coming as end of life. It has been amazing to see her health and wellbeing improve - to the point of her being able to walk again. Having owned dogs her whole life, it is very special having the Administrators dog, Ronnie, visit her everyday! In fact, I am sure it is the reason she wants to get up and go most days! Having a sweet little dog around the home just adds even more, to the homely feel that Wadhurst Manor so delightfully has to offer. Thank you to all the staff and Ronnie dog."

Sarah L
carehome.co.uk rating: 5 out of 5

"My husband is very happy with his care. He would like to have his jazz music put on more regularly, that was his only comment."

Anne C
carehome.co.uk rating: 4 out of 5

"My mother has been in Wadhurst Manor for a year now and the care and support provided by the home has been excellent. She has been made to feel at home and has become more relaxed and less anxious, thanks to the care provided by the staff and the interaction with both the staff and other residents. Thank you."

David P
carehome.co.uk rating: 4.33 out of 5

"My aunt aged 96 had severals falls and professionals advised that she moved from her residential care home. When we viewed Wadhurst Manor we were all impressed with the personal attentiveness of many staff. This was a feature during her stay that sadly was only several weeks she died in her sleep. She was looked after really well. We marked all parameters very highly except value for money since we realise that good nursing care should be expensive but we felt the admission administration fee of £3000 was excessive."

A G
carehome.co.uk rating: 4.08 out of 5

"Since dad's arrival at Wadhurst Manor, he has been treated with dignity and compassion. His room is light, airy and comfortable. As a family we are impressed with the care and commitment of all staff, nothing is too much trouble. There are many fun activities which dad has been gently encouraged to attend and has enjoyed. In dad's own words "staff are all very helpful, friendly and extremely kind.""

Ann H
carehome.co.uk rating: 5 out of 5

"In quiet surroundings, Wadhust Manor provides a good level of care provided by friendly, professional staff. A feeling of being at home is quickly generated. Food is prepared on-site and the cooks do good home cooking and menus which changed on a weekly basis. Care staff are very resident-focused. The experience is, overall, a very good one."

Jim G
carehome.co.uk rating: 3.92 out of 5

"The staff are wonderful, very caring and helpful. My dear friend feels very safe. She is enjoying the food and entertainment. Everyone is so kind and friendly. A great place."

Stella N
carehome.co.uk rating: 4.92 out of 5

"Following a broken hip and 4 weeks in hospital where staff levels prevented recovery, my wife moved to Wadhurst Manor. She soon started to recover. After the hospital ward, her room overlooking the garden was a great improvement. She is much calmer and I am pleased that she has settled in so well."

Ian R
carehome.co.uk rating: 4.67 out of 5

"My father has Parkinson's related dementia. All of the staff are kind and caring and most of them are fun. Dad responds particularly well to certain members of staff, as do other residents. The food is always very good/excellent. The staff friendly and the home clean and tidy. Dad's choices are always respected and mostly he's happy. No complaints."

Sharon C
carehome.co.uk rating: 4.58 out of 5

"Very friendly and cooperative. Plenty of staff and fun events."

Michael B
carehome.co.uk rating: 4.25 out of 5

"Wadhurst Manor is well run and provides a high standard of care. It goes beyond the minimum of doing 'just enough'. Staff are hard-working and show real commitment to residents' wellbeing. A family can be sure that nursing staff know the resident well enough to be able to identify and address problems, should the need arise. Dementia care, in particular, is of a high standard."

R W
carehome.co.uk rating: 4.92 out of 5

"My husband is treated with courtesy and respect. He is encouraged to participate in activities and his particular interests are taken into account. His personal care is done with a smile and the occasional joke. The nursing care is efficient and when there was a problem, it was dealt with promptly. Use of agency staff is kept to a minimum. I myself have been made welcome and am listened to."

K B
carehome.co.uk rating: 4.5 out of 5

"Always very clean, very friendly and welcoming. Never has a bad smell when walking through the door. It just shows how a good care home can be run."

Jeannie D
carehome.co.uk rating: 5 out of 5

"Very impressed with Wadhurst care home. The grounds are attractive, tidy and well maintained. Cosmetically, the home is of a very high standard. The interior is spacious, light and tastefully decorated. Residents have a wide range of activities to participate in each week or can opt to have quiet times. 1:1 life at Wadhurst is fun and active. Menus are designed to take residents likes/dislikes into consideration - based on fresh produce, cooked to high quality. The staff, management, nurses, carers, catering and activities are what makes the home - creating a warm, family feeling in the home, whilst delivering professional, high-quality person-centred care."

P B
carehome.co.uk rating: 5 out of 5

"My mother is very happy at Wadhurst Manor Care Home. She has been there for two and a half years. The food is excellent and the staff are friendly and caring. The only let down is the agency staff that unfortunately have to be employed because of the shortfall in permanent staff. A problem throughout the rest of the UK."

Edwina M
carehome.co.uk rating: 4.17 out of 5

"Everyone is so friendly and helpful. My granny has been really looked after and made to feel welcome. The carers are truly caring. There are so many options of activities and every day, there is always something to look forward to. Thank you."

Diana M
carehome.co.uk rating: 5 out of 5

"My brother has lived happily at Wadhurst Manor for nearly 5 years now. He was very poorly when he arrived and unable to look after himself anymore. With loving care and interest in him as an individual, Wadhurst Manor has made a new man of him! He says he feels part of a community - not only the community of the home, where he has made real friends amongst the other residents, staff and volunteers, but also of the wider village community. Wadhurst Manor is very good at involving the village in activities it organises and connecting with the local U3A, the parish church and schools and youth groups. I'd say the quality of my brother's life has improved and his social world has enlarged at a time when he might have had a very bad outlook indeed, and Wadhurst Manor is to be heartily thanked for this transformation."

Maggie A
carehome.co.uk rating: 5 out of 5

"Overall the care home is very satisfactory, just wish the care staff were consistent, there are many changes which is very disturbing for the residents. My mother has no complaints, the food is excellent and plenty going on by the activities manager and staff."

E M
carehome.co.uk rating: 3.92 out of 5

"This is the third time I've been to Wadhurst Manor. Generally I'm happy to stay there but I do think standards have fallen, reduced staff, too many agency workers. They try hard but need more training. The long term staff cannot be faulted. Management are very good but I feel their hands are tied in regards to finance. I was in business for fifty years and know expenditure has to be in check. But I learnt a lot that sometimes cutting back on wages can be sighted."

John C
carehome.co.uk rating: 3.92 out of 5

"A very caring, kind environment."

Leslie G
carehome.co.uk rating: 4.82 out of 5

"The staff at Wadhurst Manor have shown considerate patience, understanding and support for what has been a very difficult time for our family. Their level of care, food and surroundings are all excellent."

Alison G
carehome.co.uk rating: 4.83 out of 5

"Professional management team who assessed my mother in hospital with very little notice. Staff always friendly, chat and helpful. A good size balcony on the dementia wing (memory lane) so residents can safely go outside. Baskets along the hallways with items for residents (handbags, hats, teddies etc). Full activity programme every day. The setting is very nice with secure gardens open for residents to walk out in. Chef has made something my father wanted."

Jane R
carehome.co.uk rating: 4.92 out of 5

"I can't fault anything. All the carers, nursing staff, admin staff are kind and caring and efficient. I am sure that this must be due to the management at Wadhurst Manor who is always present to discuss issues. Wadhurst Manor is clean, welcoming and a pleasure to visit. Well done to everyone working here."

Val C
carehome.co.uk rating: 4.92 out of 5

"A lovely friendly atmosphere very caring staff. Quite content."

Marjaorie G
carehome.co.uk rating: 4.82 out of 5

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