"Staff are friendly, kind and helpful."
S D
carehome.co.uk rating: 4.42 out of 5
What our families say
We score 9.6/10
19 Reviews
Good
11 August 2016
View the report"I have lived in this Barchester home for one month and during this time I have experienced good food, warmth, great hospitality from staff and colleagues."
J S
carehome.co.uk rating: 4.67 out of 5
"Staff at all levels are friendly and helpful. Cannot speak for night shift as usually, I am not present. Carers are always patient and helpful with my mother. Good relations generally between sponsors and care home managers and carers. Entertainment and activities are frequent and varied and a warm, comfortable and relaxed environment is maintained where possible."
K D
carehome.co.uk rating: 3.75 out of 5
"My mother is a resident at Tixover House. 3rd March was her birthday, a birthday tea and cake was laid on, we had a lovely time and mum was laughing and smiling - she really enjoyed it and so did we. They treat her so well, they love her. She has settled in and is happy living at Tixover House. She is happy and well cared for and loves the visits and activities and interacts well with the staff."
Denise B
carehome.co.uk rating: 5 out of 5
"Such a welcoming home. Great atmosphere. All the staff and management are so helpful, kind and thoughtful."
Vivienne P
carehome.co.uk rating: 5 out of 5
"Due to the progression of her illness mum moved to Tixover House in late 2016. Although she was restless during her first few weeks, lots of care and attention from staff helped her settle in. There have been odd days when she wants to leave but this isn't possible as she needs round the clock care and supervision. Standards at Tixover House have improved since the arrival of a new general manager last summer. Mum lives in a great place, always warm, safe and with excellent staff. My only disappointment is the room she occupies. It was the only one available when she moved in and it doesn't have any en suite facilities."
J W
carehome.co.uk rating: 4.58 out of 5
"Very helpful staff but I am concerned with high staff turnover. I have also had concerns over personal hygiene of my mother despite raising concerns and a detailed discussion 9-12 months ago. A recent dental appointment highlighted a fungal infection in her mouth. I have discussed these issues with senior staff and they are being acted upon. Good to see new activities coordinator after many changes."
S L B
carehome.co.uk rating: 3.5 out of 5
"Two or three years ago five of us used to sing old songs once a month here and get the residents to join in. Four of us have restarted the singing because a very old friend of mine is now a resident. He knows all the old favourites and used to lead the singing after we had played rugger. I, therefore, recognise one or two of the staff and one or two residents and recommend the home to my friend's children. Four of us have just started the formal singing again with a positive response from the staff and even some of the residents our singing visits are monthly and my own visits weekly. The staff are friendly and seem caring and kind and I admire what they do"
Michael S
carehome.co.uk rating: 4 out of 5
"An excellent care home with a very caring team. Just a big thank you to you all for taking care of my brother until the end and to help me to go through it with all your support. Dignity in care- excellent."
J L
carehome.co.uk rating: 4.67 out of 5
"The process of finding a suitable care home for a relative is extremely difficult and at times emotionally draining especially as in our case it needed to be done at speed. We visited Tixover several times during this process and always found the home to be very clean, welcoming and well ordered. The staff are all kind, caring yet efficient and have a sense of fun and light-heartedness that enables them to provide care and companionship commensurate to the individual needs of each resident in a very pleasant airy environment."
Helen S
carehome.co.uk rating: 4.67 out of 5
"Great care home in a lovely location. The staff are always friendly and appear to look after my granny with passion. The activities put on for the residents are interactive and fun."
T B
carehome.co.uk rating: 4.67 out of 5
"The improvement in Tixover Care Home in the last few/months has been outstanding. The staff have started to work as a team, they have always worked hard as individuals it is a team effort and plus (office staff and all services) please keep up the good work!! My wife spent four years in care, I have a bungalow on site and I am in the care home every day, it is my second home. Thanks. I am 84 years young. P.s The food is great."
Lewis M
carehome.co.uk rating: 4.17 out of 5
"There is a lack of staff - often acute at weekends - which is worrying. However, the staff are very helpful and committed. The place is clean and bright. There has been a marked improvement in efficiency with the arrival of a new (temporary) manager."
C A
carehome.co.uk rating: 4.2 out of 5
"Our father was a resident at Tixover care home for 2 1/2 years, and during that time he has had excellent care and support. The staff from all areas in the home are caring, cheerful and have been very professional in his care. We have now recently lost our Dad and the manager and all staff were so kind to us as a family. I would recommend Tixover House without hesitation for your loved ones."
Teresa C
carehome.co.uk rating: 4.82 out of 5
"My father has pretty much settled in at Tixover after several months wanting to leave. Staff and care very good overall. His care needs well met and I would recommend this care home."
Jackie D
carehome.co.uk rating: 4.25 out of 5
"Tixover House was incredibly helpful and flexible in accommodating my father at very short notice. He has been very happy here, and well looked after. Thank you."
William D
carehome.co.uk rating: 4.5 out of 5
"My wife was discharged from hospital to Tixover House and remained there until she was able to move into a bungalow on the same site. She needs a high level of care as she is immobile. The caring staff were excellent: efficient yet humane, treating the residents as people, not objects, with dignity, putting up with bursts of temper without complaint, and although busy, finding the time for a chat with kindness. The same can be said for the other staff: housekeeping, maintenance, social. All go beyond their duties to be helpful, friendly and kind. There are some real stars and no duds."
Alan M
carehome.co.uk rating: 4.64 out of 5
"A lovely friendly caring staff from management down to cleaners. Generous sized rooms. The Happy environment in lovely surroundings. Super food with good choices. Time is given to residents. My mother was treated with dignity and respect in her last days. We are only too sorry she was too ill to appreciate all the home could offer her."
Paula C
carehome.co.uk rating: 4.83 out of 5
