What our families say

Barchester Tandridge Heights Nursing and Care Home Recommended on carehome.co.uk
We score 9.2/10

34 Reviews

Barchester Tandridge Heights Nursing and Care Home Recommended on carehome.co.ukLatest Your Care Rating report
Good

18 June 2016

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"Tandridge Heights is a very friendly homely care home. My other has a lovely sunny spacious room and as an alternative to her own home, it is perfect. The staff are lovely and make family and friends very welcome. There is a lovely informal feeling about the place and it feels like home. I feel my mother is well cared for and happy and cannot ask for more. The handyman is worth his weight of gold nothing is too much trouble."

V F
carehome.co.uk rating: 4.25 out of 5

"Our mother had never wanted to live in a nursing home but her experience at Tandridge Heights completely changed her view. The staff supported her in maintaining her independence as far as she was able. They were friendly and caring and spent time making sure that she was able to participate in activities and everyday routines. On many occasions, Mum told us that she was very happy in her new home and would never wish to leave."

Janet R
carehome.co.uk rating: 4.58 out of 5

"I have been frequently visiting a resident in your home and have found it to be extremely clean, sweet smelling and spacious. The staff are all very friendly, accommodating and kind to both residents and visitors. The food looks delicious and nourishing and the residents seem extremely well cared for. Great BBQ day."

Meralyn W
carehome.co.uk rating: 4.5 out of 5

"It's the staff who were wonderful. Without them, the home would leave a lot to be desired in relation to value for money."

Benjamin M
carehome.co.uk rating: 3.58 out of 5

"Staff were extremely kind. Only complaint, my aunt wasn't helped to exercise daily which I imagine was due to a shortage of staff."

Jill M
carehome.co.uk rating: 3.67 out of 5

"A caring environment where we felt that mum was always looked after."

Tim V
carehome.co.uk rating: 4.17 out of 5

"A warm and friendly atmosphere. Some trips to entertain and staff who care. It was a good experience for mum to have in her last year."

L V
carehome.co.uk rating: 4.17 out of 5

"I came for day care to help my carers have a rest. It is lovely. I have a bath and lunch and a chance to chat to other people, as well as join in the activities. Staff are marvellous. Food is good. It is lovely."

Anne N
carehome.co.uk rating: 5 out of 5

"My husband was admitted for end of life care. The nursing and care was excellent. His room was like a hotel room, en-suite. He was only there for 2 weeks but was comfortable. The food was also excellent, as were the facilities. The atmosphere was friendly an relaxed. Staff and the manager were always helpful. I cannot speak highly enough of Tandridge Heights. We chose this nursing home after viewing others locally."

Jeanette C
carehome.co.uk rating: 4.92 out of 5

"Extremely well managed care home. Professional and efficient but more importantly they put the "home" in care home. The staff treat the residents with dignity and professionalism but truly care. They treat the residents like their own family. There is love and attention bestowed on the residents like their own family. The facilities are excellent the house is exceptionally clean and the residents kept personally clean again in a respectful way with dignity. The food is excellent its like a five star hotel nice touches with the menus listing what is available without a doubt I would recommend. The manager deserves a medal."

Karen W
carehome.co.uk rating: 4.92 out of 5

"The home is excellent. Staff always smiling and nothing is too much trouble. My mother has been a resident for a few weeks and feels so happy and at home. Food is excellent and I have just had a lovely afternoon tea. Lots of activities and my mother enjoys singing."

P P
carehome.co.uk rating: 5 out of 5

"The summer BBQ at Tandridge Nursing and Care Home was a great success. It was very well organised and the food was wonderful. The staff excelled themselves and created a true family atmosphere. Thank you and well done everyone."

Joyce K
carehome.co.uk rating: 5 out of 5

"Recently attended a summer BBQ it felt like a real "family" day. Wonderful food, company and entertainment. All the staff were involved and worked so hard."

Margaret C
carehome.co.uk rating: 5 out of 5

"My father became a resident of Tandridge Heights Nursing Home in April 2017. During his short stay at the home he was treated with the utmost care and attention. The staff were wonderful, caring and looked after his many needs. He was very happy and felt he was always treated with dignity. We were able to visit him at any time and were always made to feel welcome. I would recommend the home to anyone."

Gavin B
carehome.co.uk rating: 4.58 out of 5

"I was resident at Tandridge Heights for two weeks following a hip operation and could not fault them in any way. The food was home cooked and well presented. Smaller amounts were served, always with a choice and suitable for elderly people and looked tempting and tasty. The staff were all pleasant and listened if you had a problem and then acted on it. In fact, it is a care home with the residents very much in mind. Should I eventually need full-time care, Tandridge Heights will be my choice."

Ruby M
carehome.co.uk rating: 4.91 out of 5

"The care and kindness shown to my father was second to none. He was comfortable at all times during the last stages of his life."

Clive M
carehome.co.uk rating: 5 out of 5

"My Sister-in-law had been in Tandridge Heights for fifteen months until she sadly passed away last week. The management and staff did all they could to make her stay as easy and comfortable as it could be and I would have no hesitation in recommending the home."

Philip H
carehome.co.uk rating: 4.67 out of 5

"My sister-in-law was in Tandridge Heights, Oxted for a period of fifteen months. She was extremely happy and the care she received from all members of the staff was excellent. The last couple of weeks was very difficult for us as the end was nearing. We found all the staff and nurses very very supportive and the way they looked after her with extreme care. We shall always be very grateful to them all."

S H
carehome.co.uk rating: 4.5 out of 5

"The standard of overall care and opportunities to socialise and join activities were very good. The nursing staff were particularly professional and caring. We found the management to be generally available and very helpful. The room was pleasant and a good size but the furnishings needed attention. General housekeeping could be improved ie. Putting clothes away tidily and cleaning more thoroughly."

C H
carehome.co.uk rating: 4 out of 5

"All the staff I met were helpful, efficient and responsive. They treated my mother with the utmost respect. There is a good choice of menu and the food looked very appetising. I found the atmosphere in the home friendly and relaxed with a flexible approach to care in a safe environment. My mother and I would definitely recommend this home to others."

Linda M
carehome.co.uk rating: 5 out of 5

"Extremely helpful and understanding of needs from initial visit at my mother's home to becoming a permanent resident. This is the best home my mother has stayed in. The room is large, clean and bright. The staff are very friendly and their care of my mother is excellent."

Judy C
carehome.co.uk rating: 4.42 out of 5

"I was extremely comfortable and very happy during my short stay. I found all the staff to be so very helpful and kind and took very good care of me."

J C
carehome.co.uk rating: 4.17 out of 5

"My mother-in-law went to Tandridge Heights Nursing and Care Home for one week to recover from a hospital stay. It was the ideal place. The staff facilities and management were excellent. We will consider this facility in the future."

B H
carehome.co.uk rating: 4.08 out of 5

"We found this home for our mother 18 months ago. She has been content there, well looked after, and is shown genuine affection. Lots of hugs! The staff communicate well with her and the family, and we always feel welcomed on our visits. When my aunt needed respite care we had no hesitation at finding her a place at Tandridge Heights too."

Jane B
carehome.co.uk rating: 4.33 out of 5

"My father has been a resident for 23 months and has late-stage Alzheimer's. He is happy and for 93-years of age is in reasonable health. My siblings and I carefully chose Barchester Tandridge Heights Nursing and Care Home after some research. My brother was a paramedic then and was able to make clinical comparisons. In February Barchester Tandridge Heights Nursing and Care Home had a bad CQC inspection and since then has lost staff in both care and nursing roles. The remaining staff could not be kinder to my father who is a cheerful and cheeky soul, but contact with him has reduced and staff have little time for social contact or stimulation. We pay a considerable amount for Dad's care and are deeply unhappy about the lack of staff."

MN
carehome.co.uk rating: 3.42 out of 5

"Everything was fine except I found the bed uncomfortable. Staff were helpful and conscientious, would recommend to friends and relatives."

V R
carehome.co.uk rating: 3.5 out of 5

"I like the nurse. Always does a good job here, always smiling and explaining things to you if you are not sure. In fact she comes from Poland and always has good stories to tell us."

T J P
carehome.co.uk rating: 4.55 out of 5

"My experience of care in this home is generally good and at times outstanding. I have always felt at welcome when I have visited and my comments about care have always been acted upon. I have been actively encouraged to give my views and constructive criticism of care. I would definitely recommend this home to others. My other constantly praises the care and the food in the home."

P B
carehome.co.uk rating: 4.67 out of 5

"First class care and service. Everyone is very dedicated and caring. Nothing is too much trouble for them. All very friendly and helpful."

Frank A
carehome.co.uk rating: 5 out of 5

"There is not enough that the staff can do for you, they do it with a smile on their faces. Their motto is sharing is caring. The home is like a five star hotel, the inspector should come down here and work a whole day with the day staff as a mystery guest, to see the work they put in."

R M
carehome.co.uk rating: 5 out of 5

"I enjoyed my stay, staff were wonderful and helpful. Food was lovely. 5 star hotel."

George B
carehome.co.uk rating: 5 out of 5

"My mum was only in Tandridge Heights for a week before she died, but during that time she received excellent care."

Robert D
carehome.co.uk rating: 4.75 out of 5

"I came here for respite after an operation because my children didn't want me to be alone while they were on holiday. I found the Heights very welcoming and friendly and all the staff so helpful. The food was good and the beds comfy! It was a complete rest for me for nine days and I would recommend it for anybody needing a little TLC."

Val C
carehome.co.uk rating: 4.73 out of 5

"It is a very good home to live in and the staff go out of their way to help and comfort us in the best way they can. The laundry and food is excellent it's like from home from home. The activities co-ordinator goes out of her way to please everybody and we all have a laugh with each other which makes living here a very pleasant time. It is a very safe and nice place to end ones life if you see what I mean. I was a bit down and very quiet but now I join in the activities, where before I was a very shy person and living on my own."

Trevor P
carehome.co.uk rating: 5 out of 5

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