Reviews for Tandridge Heights Care Home

My mother has been at Tandridge Heights for nearly two years now and she is really happy. The management and staff make her feel as if it is really her own home and go above and beyond to care for her and make her happy. The activities are varied and fun and the food is good. All in all a wonderful home.

Excellent care at every level. My mother’s health has been transformed. Great communication between all staff and next of kin. It would be difficult to think of anything to improve.

Lovely well-run Care Home. Dad enjoys all the activities provided. Great rooms and facilities available. Very good Management and Staff. Nice reception area for residents and visitors. Dad feels safe and well cared for here.

"My friend was brought to the care home for end-of-life care. Even though he was only there for one week, the staff were brilliant both to him and his visitors. He was looked after well, the staff do a brilliant job and should be complimented on this."

S S
carehome.co.uk rating: 4.08 out of 5

"Wonderful care home full of caring staff You made my father in law vary welcome and comfortable Plenty to do in the way of activities and the food eg cakes, savoury's tea and coffee are in abundance Very impressed with the 20 year anniversary Celebrations Everybody got involved"

Kevin S
carehome.co.uk rating: 4.83 out of 5

"I was very apprehensive when I was told that mum needed to be in a care home; I had heard the horror stories surrounding the care of our elderly. However, I am pleased to report that Tandridge Heights is the complete opposite. Everyone is so welcoming and the staff are very attentive. As soon as you enter the premises there is a friendly vibe. I do not think I could have found a better place for mum. I have the confidence that mum is well cared for when I am not there."

L C
carehome.co.uk rating: 4.75 out of 5

"Staff are very attentive towards me as a visitor and toward the residents. I particularly liked the numerous activities happening in the home."

S E
carehome.co.uk rating: 4.50 out of 5

"very pleased - my grandmother seems so much better and more comfortable in Tandridge Heights and is being well cared for when things go wrong. She's enjoying the activities and making friends, too. I am so relieved and she is happy."

Sarah B
carehome.co.uk rating: 5.00 out of 5

"Tandridge Heights is a super care home for my father because the facilities have recently been upgraded, the food is excellent and the staff are attentive & lovely people. We walk round the well tended garden and enjoy tea & cake which is available all day Dad is comfortable, happy, well fed and well looked after. One area of improvement is lost property: hearing aids go missing and clothes are swapped!"

Jeremy R
carehome.co.uk rating: 4.33 out of 5

"Dad has been a permanent resident at Tandridge Heights since December 2019 and has been extremely well looked after and has nothing but praise and admiration for all the staff. Dad has always been extremely independent and looked after himself at home and found it difficult to ask for help, he came to the difficult decision because of health issues that he needed to be looked after and chose Tandridge Heights and the staff have been very supportive in helping him to come to terms with this decision and at the same time encouraging his independence. Dad thoroughly enjoys all his food. The last few months throughout Covid-19 have been unprecedented and both the Manager and all the staff have shown a high level of hard work, dedication and commitment in trying to keep residents safe and happy in extremely challenging times. The Manager & Staff are very approachable and I can rest assured that Dad is being looked after in a kind, caring and compassionate manner and is made to feel special."

Sue S
carehome.co.uk rating: 4.83 out of 5

"My aunt and uncle moved into Tanbridge Heights last December quickly benefitting from the care and attention they received! The manager and all her fabulous team are highly professional and dedicated to looking after the residents and their well-being. Beyond this is the cheerful warmth and friendliness of a team where nothing is too much trouble whether you’re a resident or just a worried relative needing some guidance/advice/help. Yesterday I was able to visit for the first time in months due to the COVID-19 situation and it was amazing seeing my aunt and uncle! The visit was handled by the Tanbridge Heights team brilliantly with all necessary guidelines adhered too, so we felt safe but also made very welcome. My aunt refers to the team at Tanbridge Heights as her adoptive family which I think is the highest praise of all! Thank you Tanbridge Heights for everything you do as it’s very much appreciated!"

Penny H
carehome.co.uk rating: 4.58 out of 5

"My Friend arrived at Tandridge Heights Care Home in June having had a 4-month stay in another home in Godstone. She has lived in Oxted all her life so was very happy to be back. She was so very delighted to find that she was given a room with her own door to the garden (she loves sitting in the sun and being on the 2nd floor in the previous home, couldn't easily get to sit outside). The first time I phoned her she was excitedly told me that her room was actually looking out on the very trees which she used to climb as a young girl. She also recounted to me all the birds and animals that she had spotted in the garden. I felt so delighted for her to be surrounded by the nature that she loves, in a town that she loves, and feels at home in."

Jo
carehome.co.uk rating: 3.33 out of 5

"The general manager and all the staff have coped exceptionally well during 'lockdown'. I am now able to make occasional visits to my wife. When I visit, it is clear that the safety of the residents, staff and visitors is paramount, and this is reassuring. I regularly speak to my wife, the general manager, nurses and carers. They all seem to be tested regularly, and I receive my wife's test results by email. If my wife has any health or other issues, I am made aware of these, so I still feel involved in her care. There is an amazing team at Tandridge Heights; they are doing an exceptional job in challenging circumstances, and I am enormously grateful."

R M
carehome.co.uk rating: 4.80 out of 5

"What a wonderful welcome and the first week for my mother. We had dreaded this moment but the staff were superb and the transition smooth. My calls to Mum have all been quickly connected. The COVID quarantine has been professionally managed and I look forward to the future, much reassured. Thank you."

Nick N
carehome.co.uk rating: 4.58 out of 5

"Both my parents have been at Tandridge Heights for over 2 years. They are well cared for, all the staff are kind and patient and have taken the trouble to include us all, as a family in our parent's care. They are very amenable to hosting family gatherings in one of the many lounges (pre-COVID), which has meant my parents can still be included in family parties now that it is not so easy to take them out. The home has been amazing during the COVID pandemic, keeping us informed, helping with video calls to relatives, outdoor visiting, testing residents and staff regularly and protecting their residents fully. The communication from the home to relatives has been much improved and despite not being able to enter the home in recent months we have perceived an improvement in organisation/management within the home."

Tracey S
carehome.co.uk rating: 4.33 out of 5

"The staff were very welcoming when I came for one week's respite accommodation. Unfortunately, my room was not equally as prepared. The room was comfortable, however, the radiator did not work and water had leaked onto the carpet. The portable clock needed a battery and tv screen needed replacing. The bathroom did not have adequate shelving for toiletries and the support rail for the toilet fell out of the wall. Access to telephone could be improved for temporary residents, particularly for those like me who didn't use a mobile phone. Several staff were offering their own phones so that I could speak with my wife. Due to Covid-19 and my short stay, I was confined to my room for the week and so couldn't speak with other than staff but generally speaking it was a pleasant experience."

D N
carehome.co.uk rating: 4.55 out of 5

"The day staff are excellent, I could not find fault with any of them. But the night staff with my partner, he was scared of them because they were too rough with him as he was frail and 93 years old. I did report them. So, in the end, the day staff used to put him into bed before they went off duty at 8pm. He has passed away now and I don't have to worry about him."

C H
carehome.co.uk rating: 3.45 out of 5

"My mother has been a resident of Tandridge Heights since April 2019. She has dementia and some minor physical issues. I am so glad she is there - the nurses, care and support staff are lovely and supportive of both my mum and me. She is at the end of life care now and I have been very impressed with the way they have adapted to the COVID 19 epidemic, I know she is safe and getting the best care at this difficult time. They have made sure there are lots of activities available for the residents and have a purpose-built secure room for visits, so both staff, residents and visitors are safe and can have a comfortable visit."

Kate
carehome.co.uk rating: 4.83 out of 5

"My mother in law has generally had a good experience. We don’t believe any other home would have provided better care. We are confident that everyone is trying really hard to do their bit. Covid has definitely been challenging but we now visit in the pod. Many homes don’t have this option so we are very grateful. We have had some issues with the phone and getting through but the manager has tried very hard to remedy this and now there are more handsets. Previously we visited so we didn’t have the need to call as regularly but Covid changed this so I’m sure everyone has had a similar issue and it can’t be easy taking so many calls. Whilst frustrating, the issues are addressed. The staff are incredibly accommodating and kind. The receptionists are lovely and try hard to ensure our questions or requests are dealt with. The nurses are super and we are very grateful to them for their care."

Collette T
carehome.co.uk rating: 4.58 out of 5

"I volunteered at Tandridge Heights running an intergenerational playgroup at the home for two years pre Covid. The residents loved the group, and I was always so impressed with the varied activities and events held for them. The management and carers work so hard to give everyone the best experiences possible, even during the difficulties of the last year. The home is very clean and well run, everyone is caring, and the manager has such enthusiasm and love for the home and the residents; it really is a special place."

Eugenia G
carehome.co.uk rating: 4.58 out of 5

"Overall, we are extremely satisfied or say more than satisfied in every way. Front of the house, behind the scenes excellent management. 24-hour physical, mental and emotional support for the resident and for the family. We are very grateful in every way. Continue with the extcellent work. We are very proud of Tandridge Heights. Thank you. Five-star standard 100%."

Chitra C
carehome.co.uk rating: 5.00 out of 5

"The staff are kind, helpful and friendly also to relatives which is a plus, although there appear too many changes. There often appears a lack of communication between different departments and functions. Covid restrictions apart there could be more entertainment for severely disabled residents who are unable to participate in more physical activities. Also, during fine weather residents should be able to spend more time outside."

D S
carehome.co.uk rating: 3.92 out of 5

"My mother has been a resident of Tandridge Heights since July 2019. Initially, she had a ground floor flat, where she could sit outside and feed the birds. Over time, she moved to the top floor, with other residents with dementia. While she no longer has access to her bird feeders, her dementia means she no longer misses them and is more used to being indoors than she was. The carers on the top floor seem to genuinely care about my mother and are always helpful and knowledgeable when I call. There have been four general managers during my mother’s time at Tandridge Heights, each with their own strengths. The current manager has brought much needed energy and communication skills, communicating with my sister and me on a more proactive basis than before. She and her number two, were extremely helpful in getting my mother out of hospital, where she was languishing. I am aware, that like all care homes, there was a shortage of staff during COVID. Now there are some excellent new hires."

Ann R
carehome.co.uk rating: 4.75 out of 5

"We feel very fortunate that my mother has been a resident in Tandridge Heights for many years. The care has been excellent. My mother has been treated with great dignity and respect, she has certainly benefited from all the facilities and is now 101. I have nothing but praise for the staff who work so hard and nothing is too much trouble."

J G
carehome.co.uk rating: 4.08 out of 5

"I was looking after both of my parents at home prior to their health failing/needs changing to require a transfer to a nursing home. Understandable, I was very anxious about the decision and finding the right place for them. I have been delighted with Tandridge Heights. Every time I have a query or a challenge, they can not do enough to help me. I am confident that my parents are well cared for and that the staff have their wellbeing at heart. The home itself is lovely! Modern and bright with lots of different places for the residents to socialise or get a change of scenery. The breakfast room is like a hotel dining room! I would definitely recommend this setting."

Louise T
carehome.co.uk rating: 4.25 out of 5

"Mum has been a resident of Tandridge Heights for almost a year now and seems very content. She seems to be well looked after on a day to day basis though I do not like seeing her dressed in other people's clothes which does still happen but it doesn't seem to upset her. The deputy manager has been most helpful in getting Mum the right help for her particular conditions. The staff are always very courteous and friendly to me and Mum seems to respond well to them when I am there."

J D
carehome.co.uk rating: 3.83 out of 5

"My mother has dementia and has lived at Tandridge Heights for 4 years. She has always been really well looked after and cared for by the staff who seem to know her and treat her very much as an individual. She was always encouraged to join in with activities although now her dementia has advanced she does this less and less. We have always felt that the staff work around her rather than her having to fit in with them and with dementia this is really important. As another relative has said more time spent outside would be great but not always practical. We have no criticisms about the care she has had."

Kate F
carehome.co.uk rating: 4.42 out of 5

"A thoroughly professional, well informed and executed transfer of my father from hospital. A transformation of my father's health and happiness within one day of being in this fabulous, caring environment."

K S
carehome.co.uk rating: 5.00 out of 5

"What struck me first was the friendly and caring attitude of the staff at every level. This attitude continues even under the pressure of doing a difficult job i.e caring for elderly residents. Tandridge Heights is spacious, well designed and kept in excellent order the cleaning staff do an excellent job. Hard to criticise this care home well administered and very professional management. Thank you."

P L
carehome.co.uk rating: 4.67 out of 5

"We are very happy with the care my mother has received for the past year, with only one exception. All the staff are kind, caring and helpful."

Susan S
carehome.co.uk rating: 4.42 out of 5

"Lovely, caring, friendly and clean home. Residents are well looked after and genuinely cared for. The staff are all very well presented and visible. Nothing is too much trouble. You are always greeted by a friendly face at reception, and it’s lovely being able to use the gardens. There are always plenty of activities for residents to participate in, should they wish!"

Claire S
carehome.co.uk rating: 4.58 out of 5

"Great service. Have welcomed and settled my godfather in. Staff are always friendly and polite, and build a nice relationship with them. Management and the front desk are very kind and helpful. The surroundings are very nice, with nice, clean bedrooms and facilities."

T S
carehome.co.uk rating: 5.00 out of 5

"The staff here are brilliant, cheerful, helpful and obliging so thank you on behalf of my 92-year-old wife. The food is certainly as good if not better than in a first-class hotel. A very varied, well-cooked menu. As an ex Corporal in the army Catering Corps, I speak from experience. Thanks to all the kitchen staff, keep up the good work. Everyone from cleaners, helpers, nurses and the general staff seems to do an excellent job."

M C
carehome.co.uk rating: 4.75 out of 5

"To date the service and care for my wife are excellent. The food is very good, cleanliness is also very good. All carers and staff are very polite and friendly."

S S
carehome.co.uk rating: 5.00 out of 5

"Lovely home with great care. Staff are very supportive and caring. Nothing is too much trouble. Everyone made the family feel welcome, and the transition went well, smoothly and easily. From the moment you arrive at reception till the time you leave, you are made to feel welcome; the staff are very helpful, but at the same time, you can see how passionate they are about looking after the residents."

N C
carehome.co.uk rating: 4.58 out of 5

"Nice care home manager and staff. Very happy with Barchester Tandridge Heights Nursing and Care Home and the care of my dad, I feel that he is in safe care here, pleased with the nutrition provided to Dad, there are nice facilities provided, such as the restaurant and lounges. Dad enjoys speaking with all the members of staff and is able to be helped, have a conversation and enjoys meeting me (his daughter) regularly too. A great range of activities are provided every week for residents to enjoy, there is a lot for the residents to take part in. Clean and tidy surroundings, nice garden area. Visitors are welcomed and appreciated."

Emma M
carehome.co.uk rating: 5.00 out of 5

"I have visited my grandmother I was very content about the ambience of the care home. Staff are very compassionate, caring and can see the dedication. I have spoken with the manager she is very polite, humble and caring attitude. I then met with the Home Administrator she is offering cake and cup of tea I thought it's very kind of her to offer me. I am very pleased about the care my grandmother is getting and thank you all of you for your hard work and dedication that you all do. I don't think any other place is better for my grandmother than this. Thank you so much lovely people."

J W
carehome.co.uk rating: 5.00 out of 5

"The resident is not easy to care for with personality, memory and physical issues. All of her relatives are impressed by the thoroughness, patience and kindness of the staff."

E L
carehome.co.uk rating: 4.92 out of 5

"I am so grateful to the fantastic staff who were always so kind and caring when looking after my dad. They made him very comfortable throughout his time there, I cannot praise them enough. I would not hesitate to recommend this care home."

Julie M
carehome.co.uk rating: 4.17 out of 5

"Friendly staff, generally warm, easy to relate with. Respectful. well experienced, good, clean environment, clean rooms and bathrooms. Good quality food choices and options about where to eat meals."

Margaret E
carehome.co.uk rating: 5.00 out of 5

"Barchester Tandridge Heights Nursing and Care Home has wonderful, dedicated, happy staff. My mother has been at her home for over one and a half years and loved every minute of it. The activities are plentiful and fun and the staff go over and above to make her life as comfortable and enjoyable as possible. I cannot but recommend it most sincerely."

Cora F
carehome.co.uk rating: 5.00 out of 5

"My elderly mother has been in Tandridge Heights since coming out of hospital in January. She has a beautiful, comfortable room and settled ever so quickly. All the staff from reception, management, hosts, carers and nurses have been amazing, everyone treating Mum with the utmost dignity, respect and kindness. She thoroughly enjoys the food and being pushed around the gardens in her wheelchair. Thank you Tandridge Heights for doing such a great job."

Suzanne A
carehome.co.uk rating: 5.00 out of 5

"My mother originally came into Barchester Tandridge Heights Nursing and Care Home with my father for respite care in January 2023, my father required nursing care following a fall and my mother had mild dementia. My father’s nursing care was excellent and my mother’s needs were also well looked after. My father passed away in July 2023 and my mother became a full-time resident of the home. She is very settled and all the staff know her well and make her feel secure and comfortable, she is treated with kindness and respect at all times. The food is very good, hotel standard and my mother has never eaten as well as she does now."

Elisabeth S
carehome.co.uk rating: 4.83 out of 5

"Overall, the nursing home is very good. The staff are very caring and helpful. They plan a lot of activities and events for the residents. The food is of a very high quality and visitors are made to feel welcome. Staff shortages do sometimes cause problems. The carers and nurses work extremely hard, but will always take time to talk to you about any issues. My only complaint is that at least 3-4 items have gone missing from my mother's room over the last few months. These have been reported but to no avail. It deters me from leaving anything of value on display."

Julie M
carehome.co.uk rating: 4.00 out of 5

"Having been discharged from hospital, following Covid, I needed care facilities. What I found here was a group of people who devoted their time making life more tolerable for me. Nothing was left to chance as it was overseen at all levels by healthcare professionals. This was very reassuring. This is an example of you get what you pay for. The staff were very attentive and this helped me to get back to normality."

G D
carehome.co.uk rating: 4.92 out of 5

"All the staff I met are so caring, patient, pleasant and positive. Sensitive to the needs of each resident. There seem to be efficient systems in place for medications and personal care. The food is good quality and there is a fine variety and choice of dishes. The personal rooms are clean and the communal rooms are comfortable and spacious. I particularly liked the meeting space near reception. Some of the dining chairs are tired-looking, with splits and tears in the fabric. Some gutters are blocked with vegetation, causing rain water to overflow noisily onto glass roofs."

A H
carehome.co.uk rating: 4.33 out of 5

"My wife spent five weeks in Tandridge Heights to give me a break from caring for her at home. She spent a very happy time there and was cared for by the most friendly and caring staff. Nothing was too much trouble for them. Her room was spacious and comfortable and the food was superb. I cannot praise the care home highly enough."

R C
carehome.co.uk rating: 5.00 out of 5