What our families say: Strachan House Care Home

"I have been a volunteer at Strachan House for numerous weeks and I have enjoyed my experience with the residents and staff. The activities team who I have been volunteering with have been wonderful and every week I have been coming to do my volunteering I have had a different activity. I do however enjoy playing scrabble with the residents. We have had a good laugh. I have a place at uni and am saddened by having to end my volunteering at Strachan House. I feel I was very welcomed and included to be such a great part of their team. I have truly loved my experience at Strachan House."

Holly Mcarehome.co.uk rating: 4.58 out of 5

"My father has been at Strachan House for around six months now and I have found the standard of care he's received to be excellent. The staff are compassionate, caring and professional and have strived to meet my fathers needs especially during times when visiting was not allowed. I know my father is being well cared for in a comfortable and homely environment."

Helencarehome.co.uk rating: 4.67 out of 5

"Strachan House has provided outstanding levels of care and assistance to my husband over the past two years. Leaving someone you love with complete strangers is desperately difficult, but since the first day, the staff have been exceptionally kind and thoughtful and Strachan has become his home. I've been pleased to note that every member of staff, at every level, has always been friendly and helpful to residents and visitors. Many of the staff go the extra mile for the residents, thinking of things that might interest them and taking the time to talk to them and spend time with them which means they don't feel lonely. The activities and physio classes are a huge part of the day at Strachan, with imaginative staff managing to find a long list of things for residents to participate in and enjoy. Lockdown has been very hard, but I've had no concerns about the continued care and compassion in Strachan and I'm greatly relieved that my husband is as safe as he can be there."

Valerie Mcarehome.co.uk rating: 4.67 out of 5

"Beautiful home with beautiful gardens. There is always something to keep us busy."

D Ccarehome.co.uk rating: 5 out of 5

"Spotlessly clean and tidy."

S Bcarehome.co.uk rating: 4.92 out of 5

"The staff are all wonderful, they help me so much in my day to day living. They helped me celebrate a special birthday recently and made it extra special with their little extra touches. I love to spend my time in the gardens as they are beautiful all year round. Strachan House is such a wonderful place to stay."

Margaret Scarehome.co.uk rating: 5 out of 5

"My mother receives excellent care at Strachan House and is very comfortable and settled. Her care and wellbeing are reviewed regularly and there is an ongoing dialogue regarding all aspects of her health and happiness. All the staff are polite, friendly and caring. The medical team are particularly diligent and professional."

Kenny Ncarehome.co.uk rating: 4.67 out of 5

"A care home that makes me glad to be alive. Highly recommended."

Angela Hcarehome.co.uk rating: 5 out of 5

"I found that at first, I felt a bit lost but after a short time I began to enjoy the company of other residents and of staff. I have no complaints as I have received good help and care."

Wilma Gcarehome.co.uk rating: 5 out of 5

"Best thing I have done. After three hospital visits and now unable to cope on my own. Everyone is great. Care, interest, great holiday home for me."

R Scarehome.co.uk rating: 5 out of 5

"Very positive, professional initial contact with managers. Reassurance was given when needed and my husband treated with dignity. After the initial reluctance to be left, my husband settled in very well and was happy and occupied. It was a positive experience of respite care which we hope to repeat. Lovely to see how fond the staff were of my husband and how positively he talked when he came home."

P Scarehome.co.uk rating: 5 out of 5

"Strachan House Care Home is a really lovel place, all the staff are friendly and polite. They have a lot of different activities that all the residents can get involved in."

C Rcarehome.co.uk rating: 5 out of 5

"Strachan House staff are very helpful and friendly. The care given to my dad is excellent. The activities are well planned and provide both fun and stimulation. My Dad has been treated very well."

R Hcarehome.co.uk rating: 4.83 out of 5

"My Uncle is very well cared for. The staff go to great pains to make him happy and comfortable His individual care needs are always taken into consideration."

R Ccarehome.co.uk rating: 4.5 out of 5

"I stayed at Strachan House for a week following a hip operation. I chose it because my mother is currently residing there, as is a close friend. One of my best decisions. I had already been impressed with the care my mother and friend have received and they are very happy there. Staying there 24/7 gave me an insight into many more aspects. The ethos is wonderful I felt fully supported but my privacy was respected. Nothing was too much trouble. They were flexible and fitted in care and physio around me. Hugely impressed. The atmosphere is gentle and everyone shows you the utmost kindness. If you wanted to join in the activities, they were presented with enthusiasm and care. I can’t recommend them highly enough."

Liz Bcarehome.co.uk rating: 4.83 out of 5

"Came here for two weeks respite care after operation for a replacement ankle. I want to stay forever! I love it here. The staff are lovely, caring and understanding and good fun. The accommodation is nice and spread out so that there is a central part to sit in and the lounge and dining room off it. But one can sit there and watch the world go by. Food is good and varied and served with patience and care. The garden is extensive and makes for a nice outing in fresh air if someone can push me! I cannot think of anything here that is not special, including my washing being done whenever, and the physios are helpful and attentive. The manageress drops by for a chat most days and is interested in those who stay here. I ordered my times daily and also had a glass of wine with my meal. Fantastic hotel! But more than that, care and support is part of the package! One is made to feel one matters!"

Marjorie-Anne H carehome.co.uk rating: 5 out of 5

"The standard of care, accommodation and food is excellent. Entertainment and stimulation for the residents are very good but could still be improved in terms of frequency and variety. There could also be more trips out in the homes mini-bus."

K N carehome.co.uk rating: 4.58 out of 5

"My father has been a resident for more than six months now and in that time he has been well cared for. All his needs are met and he is living in a welcoming, safe and secure environment. The staff are excellent, the facilities are great and the food is fantastic. Overall he is very content, as are we."

Adamcarehome.co.uk rating: 4.83 out of 5

"Visited my dad over the Easter weekend. My girls had a brilliant day, we were surprised at how many activities the staff had organised. They had an egg hunt, Easter crafts, cakes and juice and my dad even got his face painted. It was lovely to meet some of the staff's family who had come along too. We left with a lot of chocolate."

Adam Mcarehome.co.uk rating: 4.58 out of 5

"Lovely, helpful staff, great home. Looks like a hotel, feels homely."

Laura Scarehome.co.uk rating: 5 out of 5

"Beautiful environment and grounds. Aesthetically pleasing and clean environment. But EMI unit requires RMN nurses to be employed to undertake appropriate specialist care of residents with advanced dementia. Staff require urgent training in medication being administered to patients prescribed antipsychotic medication and their side effects. Only a small cohort of care staff demonstrate effective distraction techniques. Unfortunately personal care delivery is not at an appropriate level to maintain dignity and respect for patients when demonstrating distressed behaviour. Food is of a very high standard and staff are very professional and caring in delivering this aspect of care however do not seem appropriately trained in the importance of hydrating clients when a client is ‘sundowning’. Very poor and inappropriate communication with family in front of other clients and relatives. Hence very mixed review but sadly lacking in specialist dementia care overall, unfortunately."

Angela Wcarehome.co.uk rating: 2.83 out of 5

"Very good, very caring, very pleasant staff, very good food."

Patricia Scarehome.co.uk rating: 5 out of 5

"I have found the staff very friendly and extremely supportive since my father was admitted. There is a wide range of activities each day from the excellent activity team who encourage residents to participate as much as possible. There is a varied choice of meals and an alternative menu is available when needed. The gardens are well cared for and have a beautiful selection of trees, shrubs and flowers. There are plenty of areas for sitting or walking outside the home which are easily accessible."

Margery Scarehome.co.uk rating: 5 out of 5

"My husband has been at Strachan for 3 weeks and has been treated with kindness and respect in every way. The staff have helped him cope with a new unfamiliar place, full of complete strangers and although this is a difficult transition, he is showing signs of settling in and a large part of this is due to the lovely food he's enjoying every day. He will improve once he's included in outings."

Valerie Mcarehome.co.uk rating: 4.5 out of 5

"I was at the end of my tether in caring for my mother and did not think it would be possible to settle her in a care home. When that became the only option, my first visit to you gave me some hope. The homely atmosphere, confident, caring attitude of the staff and of course the gardens let me think she might settle one distant day but you managed it in two months, enabling her to feel safe and to be as happy as I have seen her in a dozen year."

D Vcarehome.co.uk rating: 4.91 out of 5

"My mother is very much at ease in the home. She suffers from Dementia and the staff are excellent. There has been a massive improvement in the common cares, with décor specifically for Dementia sufferers. The staff are very helpful and caring, they understand my mother and what she needs."

F Mcarehome.co.uk rating: 3.83 out of 5

"Strachan House sets the standard to which all care homes should aspire - at every level. Strong leadership is evident and all staff, without exception, are truly amazing. The environment is full of fun and laughter, and the staff work together as a highly effective team; their top priority being the exceptional care and quality of life of the residents. The rapport, engagement, love, kindness and respect shown to our dad are way beyond our family's expectations. The 'Memory Lane' team here have become part of our family and our dad, a part of theirs. For us, Strachan House is absolute peace of mind, and our Dad's very happy home."

Gail Bcarehome.co.uk rating: 5 out of 5

"I regularly visit my wife at Strachan House, but at random hours. The latter presents no problem at all to the care home who welcome visits at any time. Although public transport is available nearby, on the adjacent street, I visit normally by car and very rarely have to park beyond the car parking provided on the grounds. The approach to the domestically styled accommodation is a via a very well set up, and maintained, bright and fresh garden. The interiors also are fresh, clean, tasteful, well maintained, and renewed regularly, to a high standard. The staff are always purposefully busy but equally are always welcoming. They will take the time to chat away and keep me updated on anything and everything happening. They also offer tea, coffee, cakes, biscuits etc regularly. There premises the atmosphere at all times an ambience of gentle and thoroughly professional caring. This makes my visits not stressful, but pleasant and reassures me constantly that my wife is getting the very best of care possible for her current condition."

T Fcarehome.co.uk rating: 5 out of 5

"My mother took a little while to settle as she has Alzheimer's disease but everyone at the care home was loving and caring and now my mother is happier than she has been for a few years. She loves music and dancing and there is always something for her to get involved in."

P Dcarehome.co.uk rating: 4.83 out of 5

"Quite astonishing level of care. The sympathy, generosity, friendliness and patience, let alone professionalism, of every member of staff from the very top through every level of care and support staff, including cleaning and maintenance staff, was quite humbling. One could not have asked for or even dreamed of more and we will be eternally grateful to every one of the staff."

Rory Gcarehome.co.uk rating: 4.42 out of 5

"The special management and whole team are first class, professional and friendly. They provide in this daily work a wonderful environment and ambience. In one word homely and nothing seems too much trouble for them. I have probably been a little hard in some of my answers but have tried to stick to the right balance of my impressions. For example, how do you compare the food to a top class restaurant? In summing up, my mother is extremely happy residing in Strachan House and the care provided when she took ill most likely saved her life. Thank you, the family are very happy and grateful."

E M Wcarehome.co.uk rating: 4.67 out of 5

"As a family, we cannot praise Strachan House highly enough. My mother has now been a resident for 6 weeks and we are delighted with the care that she is getting. The staff have gone to great lengths to get to know her personally and work out how best to care for her to minimise any distress or agitation. The communication with the family is impressive and staff discuss all aspects of Mum's well-being and listen and act upon our suggestions. All staff greet us with a smile and are very supportive of my father and all the family during what has been a difficult time for everyone. All care homes should be like Strachan House!"

Moira Mcarehome.co.uk rating: 4.92 out of 5

"The staff at Memory Lane in Strachan House are simply excellent. My Mother has been a resident at Strachan House for almost 1 year. In that time, the nurses, carers and all the staff have got to know her extremely well. Nothing is too much trouble. I am happy that she is so well cared for. When I visit, I too am treated as part of the family. This is important to me as I miss my Mother."

Rosalinda Dcarehome.co.uk rating: 4.33 out of 5

"This is Dad's first week at Strachan House - having moved from another care home in Edinburgh. The atmosphere is strikingly different. Here there is a real buzz. The staff are happy and extremely caring and welcoming. Dad has high falls risk but is fiercely independent and the staff watch him from a distance and give Dad as much independence as his condition allows, and treat him with real dignity. On day 1 Dad said he would like to see The Kelpies and the care home are planning a residents trip to see them. The staff engage with Dad so well - immediately grasping his likes, dislikes and life history. They have sourced a low bed and Dad's mobility has improved already as he is encouraged to mobilise and walk, assisted by staff. I think Dad will be happy here."

Margaret Mcarehome.co.uk rating: 4.75 out of 5

"My mother has been here for one year and we haver had nothing to complain about. The staff are very professional, caring, helpful and friendly."

R Ccarehome.co.uk rating: 4.58 out of 5

"This is an excellent care home providing top notch service."

T Fcarehome.co.uk rating: 5 out of 5

"I am very pleased with the care for my mother and nursing is very good. She is well looked after in every way."

Rosalinda Dcarehome.co.uk rating: 4.33 out of 5

"Warm, welcoming care home surrounded by well-kept gardens and caring and loving staff. Residents are treated with dignity and respect. The nurses and management are visible and approachable at all times. I am confident that my husband's care needs, which are complex, are being fulfilled in a caring environment."

C Wcarehome.co.uk rating: 4.33 out of 5

"Although my aunt has only been in Barchester Strachan House Care Home for approx: 7 weeks. It has been obvious that the staff are well trained, they are friendly without condescending. Efficient without being obtrusive and seem genuinely keen to assist the residents. The home is clean and fresh. The nursing staff are caring and firm. I am delighted to have found such a place for anybody who needs 24/7 care."

Sheila Mcarehome.co.uk rating: 4.83 out of 5

"The staff at Strachan House gave my husband excellent care throughout his stay of more than three years. I am particularly grateful for the great care taken in the last few weeks of his life. It is one of the good qualities of the staff that they are always polite to the residents. Any minor inconveniences only affected me and never him. No home could have provided better treatment, I firmly believe."

Alice Ccarehome.co.uk rating: 4.33 out of 5

"Home has not been the same since last manager left, staffing levels are not as good, although the staff that are there just now are excellent with my relative. I have never seen the manager on the floor. Website needs updating, I have never seen or met any of the staff on the website working on my relatives floor, some of the staff on the website have now left."

Irene Scarehome.co.uk rating: 4.17 out of 5

"Being of 'sound mind' but not body I have answered the ratings as best I can. I get very frustrated at times but play scrabble once a week, bingo (for a mars bar) twice a week. I have joined the book group (which has only met once) and the classical music group (which has met twice). I read a lot in my room, knit for the cat and dog home and for the premature baby unit. Food could be improved, nursing care is good - dispensing pills. Occupational therapists are excellent. Carers - not enough of them, but good on the whole."

A Fcarehome.co.uk rating: 4 out of 5

What a lovely place for Mum to spend her last years in. You''ve got something special there - what a team.

And thank you for all your support to us, especially when Mum's situation was distressing you! The kind thought of sending flowers was such a lovely gesture, waiting for us on return from Mum's service. We did, of course, have lots of laughs that day too!

Many, many thanks!

"The family is pleased with husbands placement."

Gerd Wcarehome.co.uk rating: 5 out of 5

"I can't praise the staff at Strachan House highly enough. They are all caring and thoughtful to residents and helpful and friendly to their family members. The facilities are comfortable and welcoming and there are lots of activities and trips out for residents. My father enjoys his meals and always looks happy and content when we visit."

Amanda Hcarehome.co.uk rating: 4.92 out of 5

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